Financial controller jobs in kingston upon thames, greater london
Family Support Manager - Thames Valley
£29,000 + Company Car and benefits (including 25 days annual leave and pension)
This post will cover the Thames Valley region.
Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.
About the role:
We are the Best Companies Top 100 mid-sized organisation and Top 20 Charity is looking to appoint a Family Support Manager to deliver a high-quality family support service as part of our Thames Valley Care Team.
Reporting to the Head of Care out of our Thames Valley team base and working in partnership with health, education and social care professionals, you will take responsibility for delivering a high quality family support service: and will act as the local Registered Manager for the Care Quality Commission, providing management and leadership to the team in relation to all safeguarding issues.
Having worked in a stressful and emotional environment within the community, you have a commitment to working in partnership with children, young people and their families, developing, monitoring and delivering service outcomes and building and maintaining successful professional partnerships to ensure the service is accessible to relevant families.
What we’re looking for:
· An experienced child health, education or social care professional - applications will be particularly welcome from those who understand the impact of family dynamics of having a child/young person with a life threatening or terminal illness and those who have worked in bereavement support.
· A poised and convincing communicator - you will maintain effective relationships with stakeholders including families, referrers, partners and other statutory, private and voluntary agencies.
· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines
· Comfortable with a changing environment - you will thrive working at a fast pace and controlling tasks form conception to completion and understand that quickly connecting with people is essential.
· A persuasive, inclusive approach to achieving goals quickly and correctly - with a warm and friendly working style.
· Strong networking skills and confident use of MS Office - educated to A-Level with a recognised childcare and management qualification (NVQ4 or equivalent).
What we offer:
We have a range of fantastic benefits that we offer our employees, including:
· Flexible working hours to balance home and working life
· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
· Company car for front line care posts
· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)
· Time off in Lieu
· Access to the Blue Light Card Scheme, and other rewards and discounts
· Bike to work, season ticket loan and payroll giving schemes
· A recommend a friend recruitment bonus scheme
· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
· Pension scheme where we contribute 5% of your salary and you contribute at least 3%
· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
· Robust training and development programmes to support your learning and growth
If you’d like to find out more about these benefits and working with us, more information can also be found in our Candidate Pack.
As part of our learning and development Anne Harris skills development programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be their best and feel a valued member of a high performing organisation.
Our Family Support Teams are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, introduction to play.
The programme aims to provide a building block for you to individually tailor your own learning and development needs.
About us:
Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.
How to apply:
Please complete an application form by visiting our website and applying online. Please disclose on your application form if you have used AI for any part of your job application.
Closing date: 29 October 2025
Interviews will take place at our Thames Valley Care Team office with the dates to be confirmed. We will only contact those applicants who have been successful.
There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.
Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.
Events and Community Fundraiser
Salary: £30,000 - £35,000 per annum, plus benefits
London N1
Full time – 37.5 hours a week
Permanent
We're a hybrid working employer, meaning you're currently required to come into the office a minimum of 2 days per week, currently Tuesday and Wednesday or Thursday.
Closing date: 5pm, Monday 13th October 2025
First round interviews: w/c 20th October 2025
Second round interviews: Tuesday 28th October 2025
World Cancer Research Fund are the UK’s leading cancer prevention charity focusing on the link between cancer and risk factors such as diet, body weight and physical activity. While society continues to search for a cure, our prevention and survival work is helping people to live longer, happier and healthier lives – free from the devastating effects of cancer.
The role
We are seeking an experienced Events and Community Fundraiser who will deliver our programme of running and challenge events and develop our community fundraising programme. This is a hands-on role and you will be responsible for maximising participation in events and community fundraising activity, whilst providing excellent stewardship to our supporters.
You will be joining us at a really exciting time with our London Marathon team doubling in size and investment in our events marketing activity. You will have the opportunity to grow the community fundraising programmes, developing new and existing products and work with the Senior Fundraising Manager to feed into the development of our wider programme and income growth. This is a great opportunity for someone looking to make their mark in their role and within the sector.
About you
Ideally you will have experience of working in the charity sector or be able to demonstrate transferable skills. You will have a passion for fundraising and be an excellent and confident relationship manager with experience of two or more of the following: organising or supporting running or challenge events, marketing and/or promotion, building relationships and event administration.
You should be able to organise yourself, prioritise varied workloads, plan effectively and work to tight deadlines, as well as possessing excellent communication and stewarding skills. You’ll have a working knowledge of social media and marketing tools such as TikTok, Facebook, Instagram, LinkedIn and Mailchimp. We are looking for an enthusiastic individual, who is comfortable representing the values and aims of the charity proactively in community spaces.
We’d love you to be a great team player, demonstrating a willingness to support others and build strong working relationships with external and internal contacts.
Application Details:
If you are interested in this role and feel you possess the necessary requirements, please submit a current CV and covering letter (maximum 2 pages) by the closing date.
You must have current right to work in the UK.
Please note: Your cover letter should highlight how your skills and experience will benefit WCRF and equip you for the role.
Due to the high volume of applications we receive, we regret that we are only able to contact and provide feedback to shortlisted candidates. If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion.
WCRF is a UK cancer prevention charity. We look at how diet, weight and physical activity affect the risk of developing and surviving cancer.
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
STRUCTURE AND PURPOSE OF THE ROLE
As Deputy Director, Digital Fundraising you will be based in the London office or work remotely and will be part of the Mass Markets Global Support Team. The Deputy Director will play a pivotal role in advancing IRC’s global digital fundraising efforts by providing consultation and hands-on support across paid media, creative development, analytics, and process improvement. Serving as a strategic adviser to country teams, they will guide campaign planning, platform strategy, and performance measurement while handling key relationships with digital agencies and platform partners. They will also support creative process refinement, champion digital ads testing and optimisation, and ensure compliance with data privacy standards. Through thorough analysis and cross-functional collaboration, the role will help refine attribution models, enhance reporting infrastructure, and drive continuous improvement across digital programs. Additionally, the Deputy Director will lead special projects to streamline operations and foster knowledge sharing across the global digital network.
SCOPE AND AUTHORITY
Authority:
In this role you will provide consultation and guidance on spending decisions about how best to utilise IRC budget on paid digital platforms to maximise income, and responsibility for suggesting, planning and delivering new and engaging ways to introduce prospects to the IRC brand.
Responsibility for Resources:
- Oversee Digital donor acquisition market support and cross market pilots - assessing the market needs and requirements and working with HQ functions to support local market fundraising goals and objectives
- Oversee and assess potential digital acquisition external opportunities available to IRC and advise fundraising markets on implementation.
- Coordination and oversee the work of any and all agencies, freelancers and external consultants required to deliver on the agreed strategic plan.
- Oversee and coordinate cross market testing and channel optimisation activity.
KEY WORKING RELATIONSHIPS
- External Relations colleagues globally, including the USA, UK, Sweden, Korea and more.
- Partner teams across Digital Engagement, MarTech, Global Donations Operations, Creative Studio, Analytics and other key support functions.
- Collaborate with the Director of Digital Transformation & AI Enablement to prepare digital programs for AI integration and future-readiness.
- Liaise with marketing agencies, partners and freelancers as needed.
KEY ACCOUNTABILITIES:
1) Digital Media Consultation & Support— 40%
- Act as subject-matter guide and adviser on paid platforms (Meta, Google, programmatic and others) for digital country teams.
- Guide efforts to translate digital strategy into campaign and audience recommendations, investment levels and bidding strategies, and measurement approaches.
- Work with internal MarTech colleagues and external digital media agencies to ensure operational readiness - to include pixel/tagging, audiences, budgets, trafficking, and more.
- Aid in the development and coordination of digital agency RFPs, such as drafting scopes of work, gathering team inputs, and contributing to the evaluation and selection process.
- Liaise with digital media consultants and agencies as needed to support digital teams.
- Serve as the primary point of contact for global digital consultants, agencies, and platform representatives (e.g., Meta, Google, TikTok), managing relationships to ensure timely access to trends, product updates, and optimisation opportunities.
- Provide hands-on support to digital teams by troubleshooting issues, testing roadmap components, and resolving critical blockers to help ensure seamless campaign execution.
- Provide mentorship on data privacy standards and compliance to ensure digital media activities align with regulatory requirements and standard methodologies.
2) Creative Support for Digital Campaigns — 25%
- Support the management of digital creative production workflows and SOPs to help ensure smooth collaboration across fundraising, creative, and content teams.
- Coordinate across Creative & Content and local country teams to reduce lead times and ensure formats meet platform requirements and accessibility/GDPR standards.
- Support efforts to implement creative testing programs like A/B and dynamic creative, and translate results into scalable standard methodologies.
3) Digital Analytics & Optimisation — 25%
- Lead regular review cadences to analyse digital media performance, surface optimisation opportunities and share cross-market insights.
- Contribute to refining digital attribution models and building clarity around full-funnel performance to help inform and justify ongoing investment in upper-funnel activities.
- Define and maintain core reporting (dashboarding, conversion funnels, LTV/CPA analysis) for digital media and ensure data integrity with MarTech/analytics partners.
- Partner with experimentation and CRO leads to convert insights into prioritised tests and iterate on landing pages and donation flows.
- Lead time-boxed projects to streamline processes underpinning digital fundraising (e.g., automated reporting, audience governance, creative development playbooks).
- Support the documentation of key processes that underpin digital programs, helping facilitate change management and smooth handover to long-term owners.
4) Special Projects & Process Improvement — 10%
- ** Considerable professional experience, including demonstrated ability in deploying targeted digital media strategies to attract donors across new or emerging markets.
- ** Skilled in extracting audience insights and digital marketing tactics to engage diverse geographic regions effectively that drive donor conversion and engagement.
- ** Demonstrable extensive success in leading digital advertising campaigns across Facebook, Google ads and paid search / SEM display advertising campaigns, including optimisation of campaigns to maximise results.
- ** Extensive experience in developing strategies for digital media spending, ensuring optimal allocation of resources for the highest possible returns. Demonstrated ability to adapt financial strategies based on campaign performance and evolving market trends.
- ** Extensive experience of proposing plans and budgets for spending on paid media campaigns for the best possible return.
- Ability to maintain and enhance a comprehensive monitoring and reporting framework for digital acquisition activities, with proficiency in tracking and interpreting critical metrics to continually refine acquisition strategies.
- Experience using varied and complex online tools and platforms for digital marketing and data analysis, such as GA4, Salesforce, Power BI etc.
- Consistent record in driving email marketing strategies aimed at boosting engagement and increasing the lifetime value of supporters, employing complex segmentation and personalisation techniques.
- Experience leading cross-functional teams towards achieving digital fundraising and marketing objectives, fostering a culture of innovation and continuous improvement.
- Skilled in the use of a variety of online marketing tools, including proficiency with CRM systems (e.g., Salesforce) for campaign reporting and analysis.
- Experience and understanding of campaign development process and relationship with brand identity through different channels and audiences
- Exceptional IT skills including skills in digital marketing tools such as Google Analytics, Facebook Business Ad Manager, AdWords, Power BI
- Excellent numeracy with the skills to quickly analyse, interpret and act on data sets and digital fundraising results.
- Mastery of paid search and display advertising principles, with a keen understanding of how to use these channels for maximum impact.
- Fundamental knowledge in designing, setting up, and deploying HTML and CSS-based emails and landing pages, enhancing the effectiveness of digital communications.
- Excellent organisational skills, including the ability to handle a dynamic workload.
- Able to understand and demonstrate commitment to IRC’s Equal Opportunities Policy and to ensure all activities are consistent with Equal Opportunities.
- Excellent verbal and written English and the ability to produce well designed and high quality proposals and reports.
- Screening call online
- First round panel interview online
- Second round panel interview online
PERSON SPECIFICATION:
Experience:
- ** Considerable professional experience, including demonstrated ability in deploying targeted digital media strategies to attract donors across new or emerging markets.
- ** Skilled in extracting audience insights and digital marketing tactics to engage diverse geographic regions effectively that drive donor conversion and engagement.
- ** Demonstrable extensive success in leading digital advertising campaigns across Facebook, Google ads and paid search / SEM display advertising campaigns, including optimisation of campaigns to maximise results.
- ** Extensive experience in developing strategies for digital media spending, ensuring optimal allocation of resources for the highest possible returns. Demonstrated ability to adapt financial strategies based on campaign performance and evolving market trends.
- ** Extensive experience of proposing plans and budgets for spending on paid media campaigns for the best possible return.
- Ability to maintain and enhance a comprehensive monitoring and reporting framework for digital acquisition activities, with proficiency in tracking and interpreting critical metrics to continually refine acquisition strategies.
- Experience using varied and complex online tools and platforms for digital marketing and data analysis, such as GA4, Salesforce, Power BI etc.
- Consistent record in driving email marketing strategies aimed at boosting engagement and increasing the lifetime value of supporters, employing complex segmentation and personalisation techniques.
- Experience leading cross-functional teams towards achieving digital fundraising and marketing objectives, fostering a culture of innovation and continuous improvement.
- Skilled in the use of a variety of online marketing tools, including proficiency with CRM systems (e.g., Salesforce) for campaign reporting and analysis.
- Experience and understanding of campaign development process and relationship with brand identity through different channels and audiences
Skills, Knowledge and Qualifications:
- Exceptional IT skills including skills in digital marketing tools such as Google Analytics, Facebook Business Ad Manager, AdWords, Power BI
- Excellent numeracy with the skills to quickly analyse, interpret and act on data sets and digital fundraising results.
- Mastery of paid search and display advertising principles, with a keen understanding of how to use these channels for maximum impact.
- Fundamental knowledge in designing, setting up, and deploying HTML and CSS-based emails and landing pages, enhancing the effectiveness of digital communications.
- Excellent organisational skills, including the ability to handle a dynamic workload.
- Able to understand and demonstrate commitment to IRC’s Equal Opportunities Policy and to ensure all activities are consistent with Equal Opportunities.
-
Excellent verbal and written English and the ability to produce well designed and high quality proposals and reports.
Language Skills: English (fluent). No additional languages are vital but German, Swedish, Korean or Spanish would be an advantage.
Land, and the way that it is owned and managed, impacts on all of us. It has different places in all of our histories, whatever our backgrounds or heritage, whether our experience is of public or private ownership, colonialism, dispossession, or migration, the difficulties of making a living in a rural economy or the daily impacts of urbanisation and gentrification. How we currently own, manage and make decisions about land lies at the heart of many of our current social, economic and environmental challenges and injustices.
Shared Assets works with people and land for a just future.
We undertake advice & support, research, movement building, communications and resourcing work to support, mobilise and advocate for the development of models of managing land that create shared social, economic and environmental benefits. We see systems change as a core value of our work and seek to be transformative, both through externally-facing projects and internal approaches and ways of working.
Our research work supports collective learning related to working on and with the land. We communicate our findings through articles, blogs, podcasts, reports, events, and more - building a shared evidence base to support the development of a just land system. Through our research, we seek to make an impact at a local and a systemic level. We want to create conditions that allow people and communities to thrive, and promote care for the land and environment. We do this work on both a commercial and grant funded basis.
The role holder will lead the full range of Shared Assets’ research projects, from scoping and design through to delivery, follow up and evaluation. They will need to have experience of designing and carrying out research and learning activities with a wide range of partners - including academics, community groups, NGOS and local authorities - in collaborative ways. In the past we have worked on research projects of many scales - from large European Union funded consortia, to smaller, one-off pieces which help a local authority or community organisation move forward with their work. Often our research work involves collaborating with a group of other civil society organisations to provide evidence of why change in the land, food and farming system is needed, and generate action on these issues.
The main areas of work are to: manage and deliver funded research projects (or projects with a research component) with partners, reflect with colleagues on what we are learning within and across workstreams as an organisation and sector, use this knowledge to create new ideas for research work, and support fundraising for these, as part of our ‘infrastructure’ role.
For more details please see the full application pack. Apply before 10am on Monday 27th October.
The client requests no contact from agencies or media sales.
Guy’s and St Thomas’ Foundation: Executive Director of Charities
Location: Office based at Southwark
Salary: £120,000 per annum
Contract: Full-time, Permanent
Because everyone deserves a fair chance at a long, healthy life, Guy’s & St Thomas’ Foundation works to tackle health inequalities and support outstanding NHS care. We’re now seeking an ambitious, senior leader in fundraising and marketing for a unique opportunity to become our new Executive Director of Charities. The role will be responsible for shaping the future of our three NHS charities - Guy’s & St Thomas’ Charity, Evelina London Children’s Charity, and Guy’s Cancer Charity and deliver impact that changes lives every day.
About Guy’s and St Thomas’ Foundation
At Guy’s & St Thomas’ Foundation our vision is to build a society where everyone stays healthier for longer. Every day, people across our communities face health challenges that shape their lives and futures. We are one of the UK’s oldest and largest health Foundations, with over 500 years of history. Rooted across Lambeth, Southwark and beyond, we work with the NHS, communities and partners across sectors to tackle health inequity, support innovation and back bold ideas that can transform society.
Now, we’re scaling our ambition. With Board backing for long-term investment in fundraising growth, and a new capital project at Evelina London Children’s Hospital on the horizon, this is a career-defining opportunity to lead that transformation.
What you’ll do
Reporting directly to our CEO, you will lead the Charities Team – overseeing directors across fundraising, marketing, funding & impact, strategy and innovation, and business and play a key role on the Foundation’s Executive Team.
Your responsibilities will include:
- Leadership & culture – uniting teams behind a shared vision, fostering high performance, and embedding diversity and inclusion.
- Strategy & fundraising – driving ambitious income growth, shaping large-scale propositions, and championing a culture of philanthropy across the Foundation and the Guy’s and St Thomas’ NHS Foundation Trust.
- Funding & impact – ensuring we invest strategically in health and equity, while strengthening how we measure and demonstrate impact.
- Partnerships – building deep, collaborative relationships with the Trust’s Executive team, senior clinical leaders, donors and partners.
- Governance & oversight – ensuring robust structures, efficiency and capability for long-term growth and success.
Who you are:
- A vision and mission driven leader, encouraging diverse, positive and collaborative cultures; and developing inclusive processes.
- A proven track record in strategic fundraising and marketing leadership and income growth.
- Experience building and leading high-performing teams in complex organisations, including leading leaders.
- Skill in strategy development and delivery, with the commercial acumen to drive results.
- The ability to inspire diverse stakeholders from senior NHS leaders to high-value donors.
- A confident communicator with excellent interpersonal and communication skills.
This is more than a leadership role, it’s a chance to redefine what philanthropy can achieve in healthcare. You’ll have the platform, resources and partnerships to deliver lasting impact at scale.
Ready to Learn More?
If you share our vision and are ready to inspire change, click below to view our full Candidate Pack for everything you need to know – including how to apply.
Closing date: Monday 13th October, 9am
ob Title: Domestic Abuse Helpline Advisor
Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £28,857.12 per annum, inclusive of London Weighting allowance if applicable
Contract type: Full Time, Permanent
Hours: 37.5 hours per week (As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts). Shifts are scheduled across a 24 hour rolling rota and we are unable to support specified non-working days (although shift-swapping is available).
This is an opportunity to join Refuge as a Domestic Abuse Helpline Advisor to provide high quality practical and emotional support to survivors of domestic abuse and other forms of violence and abuse, including those at the point of crisis.
Helpline Advisors are responsible for providing high-quality, empowering, emotional and practical support, assistance and information to women and those supporting them, who contact the Freephone 24-hour National Domestic Abuse Helpline, run by Refuge. Helpline Advisors deliver one to one support to women and those supporting them to ensure that they are provided with a safe, supportive and welcoming service, enabling women to understand their rights, make decisions and increase their options. The job involves working across multiple platforms including phone and live chat, to inform survivors of the full range of civil, criminal and practical options that might increase their safety.
Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts.
Closing date: 09:00am 13 October 2025
Interview Dates: 20,21 and 22 October 2025
The client requests no contact from agencies or media sales.
Job Title: Domestic Abuse Helpline Advisor (Part Time) x3
Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £17,314.27 per annum, inclusive of London Weighting allowance if applicable
Contract type: Part Time, Permanent
Hours: 22.5 hours per week (As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts). Shifts are scheduled across a 24-hour rolling rota and we are unable to support specified non-working days (although shift-swapping is available)
This is an opportunity to join Refuge as a Domestic Abuse Helpline Advisor to provide high quality practical and emotional support to survivors of domestic abuse and other forms of violence and abuse, including those at the point of crisis.
Helpline Advisors are responsible for providing high-quality, empowering, emotional and practical support, assistance and information to women and those supporting them, who contact the Freephone 24-hour National Domestic Abuse Helpline, run by Refuge. Helpline Advisors deliver one to one support to women and those supporting them to ensure that they are provided with a safe, supportive and welcoming service, enabling women to understand their rights, make decisions and increase their options. The job involves working across multiple platforms including phone and live chat, to inform survivors of the full range of civil, criminal and practical options that might increase their safety.
Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts.
Closing date: 09:00am 13 October 2025
Interview Dates: 20,21 and 22 October 2025
The client requests no contact from agencies or media sales.
Job Title: Service Manager
Location: Hounslow and Hillingdon
Salary: £43,627.32 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type: Permanent, Full Time
Hours: 37.5 hours per week. As part of this role, you will be required to work from site and participate in an out-of-hours on call rota
We are recruiting for Service Manager who is passionate about supporting survivors who are impacted by domestic abuse and other gender-based crimes. This is a multifaceted, fast paced, and exciting role where you will join our team in Hounslow & Hillingdon to lead on the delivery and development of high-quality refuge services for survivors of domestic abuse and other gender-based crimes. Our service provision in Hounslow & Hillingdon includes number of refuges supporting survivors and their children.
The post holder will provide line management and support to the accommodation based services staff. This will include providing supervision on complex and high-risk cases, overseeing operational emergencies, and ensuring high standards of casework. You will also ensure that all service users in refuges always receive a high-quality support service in line with Refuge’s policies and procedures.
The Service Manager will lead on the delivery of the multiagency aspect of work, working jointly with the Refuge teams and wider stakeholders to deliver best services to the survivors.
Candidates must have proven experience of providing direct emotional and practical support to vulnerable people, managing, and motivating staff, managing casework as well as working within multiagency setting. In addition, you must have an excellent knowledge of domestic abuse and other gender-based violence and its impact on survivors.
You will have knowledge of relevant Criminal and Civil law legislation, as well as Housing and Health and Safety legislation.
As member of the management team, you will be required to participate in an out-of-hours on call management service.
The service manager will be responsible for ensuring that contractual and other funding requirements are met fully, this includes ensuring that the services operate within the allocated budget and that Refuge’s high-quality standards are maintained. The role may involve visiting potential sites and contributing to the establishment of new services in conjunction with the development team.
Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 3 November 2025
Interview Date: 14 November 2025
The client requests no contact from agencies or media sales.
Terms & Conditions:
Location: Can be remote or based in London or Manchester. Must be able to regularly attend all day meetings in London and to travel extensively in England
Working hours: Part time – 3 days a week
Contract: 12-month initial term with a view to extending
Salary: £25029 per annum, actual salary (FTE £41705). If based in London: £27423 per annum, actual salary (FTE £45705, inclusive of London weighting)
Benefits:
Pension: Aviva Stakeholder pension with a 5% employer contribution .
Annual leave: April to March - 30 days plus statutory bank holidays (18 days + pro-rated bank holidays for a 3-day week) we also have an additional 3 closure days between Christmas and New Year.
Other benefits: Eye-care vouchers, Cycle to Work Scheme, Employee discount platform, Clinical Supervision and Employee Assistance Programme.
Role Summary:
We are building something bold: a collective of women and organisations working side by side to end the unjust, unsafe and unfair use of remand against women in the UK. We need a leader who is not only strategic and organised, but also deeply committed to the power of lived experience, coproduction, and intersectional feminist principles.
This role is the backbone of the project. You’ll hold the threads that connect our members, supporting and championing women with lived experience of the criminal justice system, and ensure our collective voice is strong, united, and impactful. You’ll be guiding—not dictating—so that the project grows from the wisdom, creativity, and resilience of the women at its heart.
If you’re ready to use your skills and passion to create real change, and you believe in leadership that listens, collaborates and disrupts the injustice of remand, this is the role for you.
Women with lived experience are actively encouraged to apply for this role, if you do not think you meet all the criteria set out below but do believe you have transferable skills or relevant experience that would make you successful in this role, we would be happy to have an informal conversation with you, to arrange this, please proceed to the application portal for the contact details of Kate Fraser.
Key Responsibilities Areas:
- Project management and coordination
- Coordination of the collective
- Partnerships and stakeholder engagement
- Communication
For full description please download the recruitment pack.
The client requests no contact from agencies or media sales.