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Organisation: Support U is a leading LGBTQIA+ resource and support service based in the Thames Valley area. 

Location: Work from home but ideally based in Bracknell / Reading / Wokingham  

Commitment: Approximately 2-4 hours a week alongside any training and volunteer team catch ups / planning meetings 

Overview: 

Sometimes, you just need someone to listen without judgement. That’s why we’re launching a brand-new telephone support service for the LGBTQ+ community, and we’re looking for friendly, reliable volunteers to help make it happen. As a Volunteer Support Mentor, you’ll answer pre-booked calls from service users, creating a safe space for them to speak openly, offering emotional support, guidance, and signposting to other resources. 

What You’ll Be Doing 

• This is a home based volunteering role, but you’ll need to be based in Berkshire, ideally in the Bracknell, Reading, or Wokingham area. 

• The telephone support service will run twice a week within a 2-hour time slot. You’ll ideally commit to 2–4 hours per week. 

• Service users will pre-book telephone appointments via our website. 

• You’ll answer calls, providing a safe, non-judgemental space for users to talk openly, offering emotional support, guidance, and signposting to other relevant services. 

• After each call, you’ll complete a short record noting what was discussed, any guidance given and any safeguarding concerns. 

• Support U’s designated safeguarding leads will be available during service hours for any immediate advice or escalation. 

Who This Role Would Suit 

• Someone looking for a long term volunteering opportunity. 

• Qualified counsellors, psychotherapists, or other talking therapy practitioners who wish to give back to the community. 

• Students or trainees in counselling, psychotherapy, psychology, social work, or mental health nursing seeking practical experience. 

• Individuals with experience in mentoring, coaching, befriending, or other listening based support roles. 

• People with strong empathy, good listening skills, and an interest in supporting the mental health and wellbeing of the LGBTQ+ community. 

What’s In It for You 

• Make a direct and positive impact on the lives of LGBTQ+ individuals. 

• Help create a safe, judgement free space for those who may never have experienced one before. 

• Offer meaningful support, even a short 30 minute conversation can impact someone’s day or outlook. 

• Contribute to a wider effort to foster safety, inclusion, and understanding within the community. 

• Gain valuable experience in active listening, support work and working with diverse communities. 

• Be part of a welcoming, passionate and supportive team. 

Requirements 

• Based in Berkshire (preferably Bracknell, Reading, or Wokingham). 

• Able to realistically commit to a minimum of 2-4 hours per week for the long term. 

• Basic administrative skills and strong communication and organisation skills. 

• Some experience in a similar line of work (e.g. counselling, mentoring, support work) or willingness to learn and undertake training. 

• Willing to undergo an enhanced DBS check. 

• Evidence of completed safeguarding training or willingness to complete safeguarding training organised by Support U. 

• Comfortable using basic technology to answer calls/log call notes. 

• Commitment to maintaining confidentiality and safeguarding best practice. 

Help shape a fair, bold solution to the climate crisis. Work with us to turn carbon reduction into real community action.

Our vision is for a world in control of CO2 emissions - a fair social and economic approach that motivates and supports people and organisations to reduce their carbon footprints. 

Our ultimate mission is to persuade people, business and government that together, we can take meaningful action using our Carbon Accounts framework. We are already demonstrating how this would work on the ground in local community action groups. We believe this will inspire governments to introduce the same mechanism to reach science-based emission reduction targets on a national basis. 

What will you be doing?

We are a small, new charity with massive scope to make a difference in shifting the narrative on climate change where other organisations have failed. We are currently almost completely volunteer-led, with the exception of a freelance fundraiser. We would like to build up our trustee board and include trustees who are keen to drive us forward through their active involvement.

Our goal for the next 12 months is:

·    to continue building our local group of activists who watch their carbon and ecological footprints 

·    to create a carbon labelling campaign, a carbon trading group, a carbon footprint and Carbon Accounts app

·    to foster recognition from local businesses and government

·    to create a blueprint which can be adopted in other locations

We want to spread the movement far and wide, to promote public, business, academic and political acceptance of carbon budgets, carbon trading and our Carbon Accounts approach by demonstrating how and why it works, and running communications and fundraising campaigns.

There are many practical activities you could also help with beyond trustee responsibilities, not in any order, for example workshop facilitation, managing volunteers, fundraising, carbon emissions data and spreadsheets, writing or journalism on sustainability, social media, photography or videography.... Skills and experience in any will be helpful.
What are we looking for?

We’re looking for someone to jump right in with our small and dynamic team to provide guidance, energy and insight to help us develop. We’re looking for someone who has some experience with: 

·    charity governance

·    policy creation and management

·    strategy development combining marketing, fundraising, volunteer management and finance & business planning

·    you’ll need an awareness of the serious nature of the crisis and the need for radical action by governments, i.e. a strong desire to see society make an urgent response to climate change

·    ability to work online, in person, in different environments with different types of people

·    consistency and good communication

·    co-operation, exchange of ideas, flexibility

·    ability to put ideas across clearly while seeking first to understand others

·    free on Monday evenings for our in-person meetings (not mandatory)

Duration

Our trustee positions run for 3 years after which the person may seek re-election

Location

We are keen on everyone being local, coming to in-person meetings and leveraging their local knowledge and connections, to keep group dynamics strong and foster motivation and commitment. We cover the London boroughs of Hackney, Islington, Camden, Haringey and Westminster.