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Page 1 of 4
Remote
£28,413 per year
Full-time
Permanent

Using Anonymous Recruitment

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Job description

We are looking for an Internal Support Officer to play a key role in supporting the efficient running of our charity operations and ensuring excellent service delivery across the organisation. Reporting to the Customer Success Manager, you’ll own process development and improvement across the charity, ensuring everything we do can scale easily, as well as providing operational support for a range of activities, including order processing, invoicing, data management, and course administration.

Nurtureuk is a charity that has been working with schools for many years to improve the social and emotional development of children and young people. We help schools remove barriers to learning by promoting nurture in education. 

We believe in a whole-school approach to promote access to education for all. With increasing numbers of children and young people affected by social, emotional and behavioural difficulties inhibiting their progress and limiting their life chances, nurtureuk has developed a range of interventions and support to give vulnerable children and young people the opportunity to be the best they can be. 

With the continued school attendance crisis, rise in exclusions and misunderstood behaviour support, the need for our work has never been greater, and the potential is clear. We have a dedicated team, trustees, and a CEO who is passionate about education and the development of young people.

You’ll help ensure that our internal systems are well-maintained, that information is accurate and accessible, and that processes are consistently followed and improved. You’ll also play a key role in ensuring customers receive a timely, accurate service from order to delivery, helping to underpin satisfaction and retention. This is a great opportunity for someone who enjoys organisation, problem-solving, and supporting others to work efficiently and effectively.

You'll have overall responsibility for keeping our operational systems accurate, efficient and customer-ready, ensuring every transaction and process supports a consistent experience and provides reliable insight.

Operational Administration

  • Process customer orders, ensuring all information is accurately recorded on Salesforce and within other key operational systems.
  • Arrange the timely despatch of course and programme materials and ensure delegates have timely access to our online learning platform.
  • Raise customer invoices and chase overdue payments in line with organisational procedures and timelines.
  • Maintain up-to-date and accurate records across internal systems and shared drives.
  • Provide administrative support for the delivery of our core courses and awards programmes, including assisting with scheduling, communications, and resource coordination.
  • Provide administrative support for the recruitment and development of consultants.
  • Provide administrative support for the assignment process.

Systems and Data Management

  • Maintain and update order, delivery, date search, and delegate records on Salesforce, ensuring data quality, accuracy, and consistency.
  • Support the wider team to use Salesforce and other systems effectively in line with consistent processes.
  • Perform regular data checks and audits to ensure high data integrity.
  • Maintain the Consultants Drive, ensuring documents are up-to-date, logically organised, and compliant with internal standards.

Process Support and Improvement

  • Own the development, implementation and improvement of operational processes to improve efficiency and consistency.
  • Identify opportunities to streamline workflows and enhance system use.
  • Work collaboratively with colleagues to ensure best practice in data entry, documentation, and operational procedures.

Team and Customer Support

  • Provide general administrative support to the Operations Team, including the Head of Operations, Customer Success Manager, Training Delivery Manager, and Systems Manager where needed.
  • Respond to internal and external queries promptly and professionally.
  • Support cross-team collaboration by ensuring clear communication and sharing of information.
  • Provide cover for our Customer Helpdesk during periods when additional resource is needed.

Please see the attached job description and person specification for further details.

Application resources
Application Instructions

Please submit your CV and a covering letter, outlining how you meet the person specification. We are also keen to hear why a role at nurtureuk would meet your personal values and career aspirations.

Posted by
Nurtureuk View profile Organisation type Registered Charity Company size 21 - 50

Nurtureuk is dedicated to improving life chances of every child and young person by promoting nurture across the whole education system and beyond.

Posted on: 23 December 2025
Closing date: 14 January 2026 at 12:00
Tags: Administration, Operations, CRM, Education, Information Management

The client requests no contact from agencies or media sales.