Front of house assistant jobs
Kairos Women Working Together (Kairos) was founded in 1999 by a group of women in Coventry who recognised that those facing multiple disadvantages, and therefore most at risk of sexual exploitation, were falling through the cracks of existing services. From grassroots beginnings, Kairos has grown into a respected, feminist led, specialist women’s organisation rooted in the community it serves.
Over the next 5 years, Kairos will strengthen our new Women’s Hub as a safe, accessible, trauma-informed women’s centre delivering best practice responses, expand our services to meet women’s needs, strengthen partnerships, and influence systems so that no woman is left behind.
To do this we are seeking an organised, empathetic, and proficient individual to ensure the smooth operation of our hub.
This part-time role provides essential front-of-house support—greeting and assisting women arriving at the hub with sensitivity and professionalism —while also handling a broad range of administrative duties. From digital communications to accurate data entry & record keeping, ordering supplies and liaising with key partners and contractors you’ll help ensure our hub is kept safe, clean and ready for us to welcome visitors and women attending our groups and services.
If you have proven experience in office administration, strong IT skills (including Microsoft Office and familiarity with graphic design tools like Canva), and a commitment to our values and ethos, we want to hear from you.
Post Salary: £25,878 per annum, pro rata hours worked
Working hours: 22.5 hours per week, worked over Monday to Friday
Location: Kairos Women’s Hub, Old Grammar School, 31 Silver Street, Coventry, CV1 1HP.
This post is restricted to female applicants only under Section 9 of the Equality Act 2010. An enhanced DBS disclosure will be required.
Overview of Post
The Operations & Administration Support role is a vital part-time position responsible for the seamless operational flow of Kairos. Key duties encompass a broad range of administrative functions, from managing the main email inbox and creating visual content to accurate data entry and essential record-keeping. The role provides front-of-house support, welcoming women and visitors attending our Women’s Hub and ensuring its smooth running through monitoring and ordering essential supplies and liaising with CV Life regarding building maintenance and cleaning services. The role requires an organised, empathetic, and proficient administrator capable of supporting front line staff and the Senior Leadership Team.
Main Responsibilities
Digital & Communications
-
Manage the admin email inbox, responding to all queries promptly and forwarding communications to relevant staff members as appropriate
-
Open, scan, and distribute post to appropriate recipients
-
Use online graphic design tools to create visual content such as posters, signs and information sheets for use in the Women’s Hub and on social media.
-
Assist the Senior Leadership Team in website updates and social media content.
Reception
-
Welcome women arriving at the Women’s Hub with empathy and professionalism, responding with particular sensitivity to any who may be distressed
-
Use knowledge of local services, advocacy, and rights to direct women to appropriate support, so ensuring no one leaves without assistance or alternative referral options
-
Welcome visitors and external partners attending meetings, assisting in preparation of refreshments as required
-
Assist the Support & Services Lead in ordering bus passes
Compliance & Governance
-
Assist the Support & Services Lead in maintaining safeguarding records and procedures, entering and updating concerns on the log.
-
Assist colleagues in maintaining an accurate record of women attending groups and services, entering individual service user details onto the database.
-
Maintain and circulate a quarterly policy review schedule to the Senior Leadership Team.
-
Coordinate policy update processes and distribution
Financial & Procurement Management
-
Administer procurement processes for office supplies and equipment
-
Assist the Finance & Impact Lead during contract reviews and negotiations, e.g. by researching best value and actively requesting charity discounts from suppliers
-
Assist Finance & Impact Lead in reviewing service contracts for energy, phone, internet, and insurance
Facilities & Building Management
-
Assist the team in ensuring the Women’s Hub and courtyard is clean, tidy and free of rubbish, ready to welcome women and visitors.
-
Manage and monitor waste collection schedules (general waste, recycling, food waste) and coordinate sanitary bin and confidential waste collections
-
Maintain stock levels of essential supplies (e.g. toilet rolls, paper towels, soap, health and safety products)
-
Liaise with CV Life regarding building maintenance and repairs, and with cleaning services
-
Arrange annual PAT testing of all electrical equipment
-
Assist the designated Health & Safety Officer in
-
conducting periodic checks of the security alarm systems and access procedures
-
identifying and resolving health and safety issues, maintaining accurate incident logs
-
Relationship Management
-
Maintain positive relationships with key service providers
-
Support SLT, front line team and volunteers with operational queries, liaising with contractors as required.
-
Keep stakeholders informed of relevant developments and maintain regular communication
HR Administration Support
-
Conduct annual driving license checks for staff who drive for work
-
Verify MOT and tax status for vehicles used for work purposes
-
Provide administrative support to the Volunteering & Community Engagement Lead and Support & Services Lead during recruitment.
Health and Safety
-
Assist the designated Health and Safety Officer in conducting and recording risk assessments and monitoring their implementation
-
Record workplace accidents
-
Maintain supplies of condoms and pregnancy tests, liaising with Public Health
IT & Equipment Management
-
Manage inventory of laptops and mobile phones, and assist the Support & Services Lead by logging and monitoring SIM cards.
-
Liaise with IT service provider for equipment procurement and technical support
-
Coordinate laptop setup and configuration for new staff
-
Assist Finance & Impact Lead in procuring replacement devices as needed, seeking best value options
-
Manage and review mobile phone contracts
-
Maintain accurate records of equipment allocation and contract expiry date
Person Specification
Experience
-
Previous experience in office administration
-
Proficiency in IT: Strong skills in Microsoft Office (Word, Excel) and experience using databases or CRM software
-
Familiarity with online graphic design tools e.g. Canva
Knowledge & Skills
-
Organisation & attention to detail: Excellent time management and accuracy in data entry
-
Communication: Strong written and verbal communication skills
-
Client facing skills including empathy and sensitivity
-
Efficiency: Ability to manage multiple tasks simultaneously
-
Understanding of GDPR regulations
Values & Behaviours
-
Self motivated and a strong problem solver.
-
Collaborative team player
-
High integrity and a continuous improvement mindset.
-
Commitment to Kairos’s values and ethos.
Other
-
Willingness to work flexibly.
-
Unrestricted right to work in the UK
If you would prefer, you are welcome to complete our application form as an alternative to sending us a CV with covering letter.
Registered Charity
11 - 20
A movement of women working together to create the moments when change becomes possible.
The client requests no contact from agencies or media sales.
Thank you!
The Organisation
The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.
We also manage other important public spaces, including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other public spaces are among the most visited attractions in the UK, with tens of millions of visits every year.
We are now looking for an Operations Assistant to join us on a full-time, permanent basis, working up to 40 hours per week including at least one weekend day per week.
The Benefits
- Salary of £28,808 per annum
- 26 days' annual leave plus public holidays, increasing to 29 days after three years’ service (pro rata)
- Pension scheme (3% employee contribution; up to 10% employer contribution)
- Private medical insurance and healthcare cash plan
- Employee assistance programme and access to mental health first aiders
- Learning and development opportunities
- Cycle to work scheme
This is a fantastic opportunity for a customer-focused individual to join our thriving organisation.
You’ll enjoy a role that puts you right at the heart of vibrant, outdoor venues, building confidence, customer service expertise, and operational skills in a fast-paced, public-facing environment where no two days feel the same.
Just as you support our lovely customers, we will support you with a welcoming team culture, ongoing learning opportunities, and the encouragement to grow your confidence and capabilities in a role where you’re truly valued.
So, if you’re looking for a role where people, place, and purpose come together, apply now and start your journey with The Royal Parks today!
The Role
As our Operations Assistant, you will support a seamless customer journey at the Hyde Park and The Regents Park Tennis venues, from arrival through to departure.
Acting as a first point of contact, you’ll engage with customers across our facilities, responding to enquiries, encouraging repeat bookings, and escalating complaints when needed, while consistently delivering a high standard of customer service.
You’ll also help maintain safe, well-managed venues by promoting positive customer behaviour, managing expectations around court usage, and supporting the procedures that keep day-to-day operations running smoothly.
Additionally, you will:
- Provide information about the surrounding park environment
- Process bookings for all visitors
- Handle tenders in line with financial policies
- Support the preparation of areas for activities and events
- Attend team briefings
- Follow safeguarding guidelines for children and adults at risk
About You
To be considered as an Operations Assistant, you will need:
- Excellent customer service skills and the ability to manage customers and resources to achieve smooth operations and a great customer experience
- Computer literacy, with the ability to use a variety of systems and MS Outlook, Word and basic Excel
- Excellent communication skills, along with the ability to effectively communicate with a range of audiences
- Organisation skills, with the ability to prioritise tasks simultaneously and perform effectively under pressure
We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.
Other organisations may call this role Customer Service Assistant, Leisure Assistant, Sports Facilities Assistant, Visitor Services Assistant, or Front of House Assistant.
The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be.
So, if you want to apply for the role of Operations Assistant, please apply via the button shown.
Registered Charity
101 - 500
We provide free access to London’s beautiful, natural and historic green spaces, to help improve everyone’s quality of life and wellbeing.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The Society of Authors (SoA) is the UK's largest trade union for all types of writers, illustrators and literary translators. We’ve been advising authors and speaking out for the profession since 1884.
We’re currently looking to welcome an Office Manager to our team.
The role
The Office Manager ensures all building facilities run smoothly on a day-to-day basis. They are responsible for the efficient daily operations of our offices and the building and that these are cost-efficient, environmentally conscious and proportionate for a small, not-for-profit organisation.
The Office Manager is an integral part of the Operations Team playing an important role in ensuring the smooth running and welcoming atmosphere of our offices, directly supporting both internal teams and tenants.
This is multifaceted role. The successful candidate will need to be able to think on their feet, have good time management skills and enjoy wearing more than one hat.
Key responsibilities
Front of House / Event Management:
· Welcoming all visitors to the SoA building at Bedford Row.
· Managing the post/packages into and out of the building.
· Responsible for managing the Front of House/Operations Assistant and Groups Administrator, including day to day supervision, absence management and ongoing development.
· Responsible for managing the Events Space bookings calendar.
· Managing all events for tenants and external hire from inception to completion including catering as agreed with the client, cleaning team and room set-up of the Events Space.
· Working with the SoA Events Team for internal and member events ensuring that the logistics for room set up and cleaning are in place.
· Acts as a central point of contact for all staff for various Ops/logistics issues.
Facilities Management:
· Maintain compliance with all relevant health and safety legislation and best practise, including fire safety, COSHH, RIDDOR and DSE assessments.
· Ensure all checks, risk assessments and remedial actions are implemented in a timely manner.
· Providing health and safety training to all new joiners.
· Ensure the office maintenance plan is kept up to date and all regular maintenance/services are booked and any identified issues are resolved.
· Organise the maintenance and PAT testing of all electrical equipment.
· Fire Warden/First Aider for the ground floor (training will be arranged if required).
· Proactively ensuring the office facilities remain safe, clean, fully-equipped and operational.
· Point of contact for all staff and tenants in relation to office and building issues and queries.
· Responsible for managing office contracts, negotiating the renewal of existing and new contracts.
· Obtaining quotes for any maintenance/repairs works required and carrying out due diligence checks on all new contractors.
- To have a key role in the organisation’s sustainability policy ensuring the purchase of all office provisions considers cost and any environmental and ethical impacts.
IT Coordination:
· Liaise with external IT support providers as necessary ensuring SLAs are adhered met and effectively resolve IT issues.
· Maintain a laptop register and prepare and maintain an annual rolling plan for renewal of old equipment.
· To oversee the migration of SharePoint data to the new CRM system in 2026.
· To be involved in any IT projects that need to integrate with our office systems (O365, SharePoint and One Drive).
· To be responsible for IT support for the office laptops and office systems (windows, O365, One Drive and SharePoint) ensuring that there is a maintenance contract in place and this is reviewed on a regular basis.
You will be required to undertake any other reasonable duties to support business requirements as requested.
Essential skills and experience
- Proven experience in operations or office management
- Strong organisational skills
- Excellent written, verbal and interpersonal communications skills
- IT Literacy including Microsoft 365, One Drive and SharePoint
- Experience of organising events
- Knowledge of health and safety legislation
- Knowledge of data protection legislation
- Ability to work in a team and independently
Desirable skills and experience
- First aid qualification
- Fire Marshall training
- Experience of the not for profit or charity sector
- Experience of the publishing industry
Equity, Diversity and Inclusion
Equity, diversity, and inclusion are at the core of our values - we endeavour to tackle structural discrimination and prejudice wherever we see it. Part of this commitment means we are looking to increase the diversity in our organisation at all levels. We strongly encourage applications from a broad range of social, cultural, educational and underrepresented backgrounds.
Financial assistance
The Book Trade Charity offers financial help to applicants (particularly those under the age of 30) looking for jobs in the book trade, including help with interview costs, affordable housing and accommodation. Find out more
What we offer
As a progressive and ethical not-for-profit organisation, we offer a range of benefits to support your physical, mental and financial wellbeing. We’re a London Living Wage and Disability Confident – Committed. Benefits include:
· Competitive salary
· Cycle to work scheme
· Death in service benefit
· Employee assistance programme
· Flexible hybrid working practices
· Family-friendly, disability-confident inclusive culture
· Generous annual leave, including bank holidays
· Salary exchange pension scheme
· Interest-free annual travel card loan
· Office closure over Christmas*
· Private healthcare
* Colleagues can work over the Christmas period, although the building is closed. For those who wish to take additional time off, this will be deducted from your annual leave allowance.
As an employer, we nurture a working environment in which staff can grow and develop and there may be opportunities to take on increased responsibility as experiences grows. We recognise the value of flexibility in the way we work with a positive culture of hybrid working practices. We welcome questions and conversations at interview stage about how flexible working could work for you.
To apply, please send your CV, and a personal statement which demonstrates how your skills and experience will meet our requirements (max. 2 x A4 pages)
Non Charity Employer
21 - 50
Empowering authors since 1884. We have been advising individuals and speaking out for the profession for more than a century.
The client requests no contact from agencies or media sales.
Thank you!
Wandsworth Community Transport (WCT)
Contract length - Six months initially
• Based in Balham, London SW12 9PZ (on site).
• Part-time Hours: 20 per week (flexibility required).
• Salary: £30,000 + (pro-rata)
• Closing Date: 14th March 2026.
We are seeking a Passenger Services Administrator to work in our busy office, taking bookings, processing financial and membership data, organising schedules and promoting our services across Wandsworth.
You will work closely with our close knit-team of staff, drivers, volunteers, and community partners to ensure our services continue to thrive and adapt to the changing needs of the community.
This is a varied and rewarding role with a lot of potential to develop for the right candidate.
Job Description
Key areas of responsibility:
1. Be the front of house first contact for telephone, in person and email enquiries.
2. Take minibus and passenger bookings for outings and shopping, using our bespoke CTX software.
3. Maintain operational records and statistics relating to all vehicle hirings and ensure that all mileage is accounted for.
4. Update financial records and prepare invoices using Sage Accounts, process petty cash and take money to the bank.
5. Organise the schedules for drivers and volunteers.
6. Produce newsletters and publicity materials.
7. Participate in fundraising and publicity events. This may include evening and weekend work for which time off in lieu would be granted.
8. Attend and take part in staff meetings and evening Management Committee meetings, giving reports if required.
9. Any other duties commensurate with the grading of the post as directed by the Deputy Director, CEO or Management Committee.
10. Demonstrate a commitment to WCT’s Equal Opportunities and Diversity Policy.
About Wandsworth Community Transport
Wandsworth Community Transport (WCT) is a registered charity and a proud member of the Community Transport Association. We provide accessible and affordable transport services to community groups and individuals across the borough of Wandsworth. Our mission is to ensure that no one is excluded from community life due to lack of transport.
Key facts:
• Over 25 accessible minibuses serving the borough
• More than 2,000 community groups and individuals supported annually
• 35 staff members and a large team of volunteers
• Annual turnover of around £1 million
• Services include minibus hire, door-to-door services, Shopmobility, shopping shuttles, and outings for elderly and disabled residents
We also deliver essential driver and passenger assistant training programmes. Our volunteers play a crucial role in supporting elderly and disabled passengers, ensuring WCT is truly embedded in the heart of the community.
To Apply
Click on the link to request the full application pack
The client requests no contact from agencies or media sales.