Front of house volunteer roles

We are seeking enthusiastic and committed volunteers to support our programmes in a variety of roles, including Subject Ambassadors, Front of House/Chaperones, and Stage/Production Crew.  These roles provide a fantastic opportunity to engage with students, parents, and MTA staff while contributing to a vibrant and inclusive learning and performance environment. 

Roles & Responsibilities: 

1. Subject Ambassador: 

· Actively participate in sessions to encourage student engagement 

· Champion an inclusive and fun learning experience for all

· Act as a classroom assistant to support our facilitators

· Provide pastoral care and learning support

· Lead by example with a positive and enthusiastic approach

· Depending on individual goals, work with MTA staff to develop a personal progression plan to gain relevant experience in key areas including (but not limited to): working with children, leadership, assistant directing, musical direction and more

· Actively represent and promote MTA at volunteer events and networking opportunities, engaging with attendees to share our mission and initiatives

2. Front of House / Chaperone 

· Help assist with events management in many areas which can align to your personal goals

· Potentially take on specific event tasks (i.e. events logistics including set up/pack down, running a stall at fundraising events etc.)

· Serve as a point of contact for students and parents ensuring a welcoming and friendly atmosphere.  

· Provide backstage support and supervision to children and young people – ensuring the children have a great experience

· Provide entertainment for groups (i.e. playing games, encouraging arts & crafts etc.)

· Help assist with moving children and young people to and from the stage and/or performance location

3. Stage / Production Crew 

· In line with your personal experience and/or personal development goals, help assist with the technical and/or logistical needs of performances  

· Support performance’s technical aspects; including set-up of equipment (lighting and/or sound), operation and pack down/get out

· Support performances with set design, build and/or production crew roles (stage management and stagehands)

Brief

Our Granary Tea Room is known for its incredible homemade cakes and is a key element of our visitor’s experience, with volunteers serving the counter and taking food and drinks orders.

This front of house role is for you if you are approachable, hands on, communicative and are happy to use a till and handle cash.

 Purpose of Role

Under the direction of the Catering Team Leader there are several tasks that are carried out:

· To help ensure that visitors to Milton Keynes Museum enjoy an excellent visitor experience by providing good customer service when serving food and drinks in the Tea Room

· To keep the Tea Room and kitchen clean and tidy

Key elements

After relevant training has been provided:

· Providing excellent customer service while taking food and drink orders, serving food and assisting with any customer queries

· Supporting the Catering Team Leader with general maintenance and cleaning of the Tea Room and catering facilities, including pot washing, cleaning of appliances and operating dishwasher machine

· Move stock and stock up displays in the Tea Room

· Clear and clean tables

· Prepare food 

· Handle cash and use a till

Your profile

What we are looking for:

· Interest in gaining or previous experience in a catering outlet

· Interest in the museum, its historic collections and its ongoing story

· Strong communication skills and confidence in talking to the public

· Commitment to excellent customer service

· Ability to work under pressure as part of a dedicated team and individually

· Common sense, attention to detail and initiative

· Reliability and consistency, with a professional attitude

· A Health and Hygiene certificate (preferable, not needed)

Our friendly Visitor Guides provide accessible information for individual visitors and interpret our collection to provide an all-around excellent visitor experience.

This front of house role is for you if you are interested in historic artefacts, have great interpersonal skills and are a good communicator.

Purpose of Role

Under the direction of the Team of Room Guides and the Volunteer Officer there are several tasks that are carried out:

· To help ensure that visitors to Milton Keynes Museum enjoy an excellent visitor experience by providing good customer service at all times

· To be an ambassador of Milton Keynes Museum by informing visitors about the Museum and the collection

Key elements

After relevant training has been provided:

· Present, instruct and inform visitors and the general public about the Museum and collection

· Operate Museum artefacts and assist and instruct visitors when handling collection items

· Act as first point of contact for enquiries of all nature from visitors

· Ensure the security of the collections and buildings and monitor the functioning of exhibitions, reporting all breakdowns / inactive exhibits

· Keep the Museum clean and tidy

· Ensure the safety of Museum visitors

· Maintain Health and Safety standards and follow the procedure for reporting incidents

· Provide guided tours around the Museum

Your profile

What we are looking for:

· Interest in the museum, its historic collections and its ongoing story

· Strong communication skills and confidence in conversing to the public

· Commitment to excellent customer service

· Ability to work as part of a dedicated team and individually

· Common sense and initiative

Giving a warm welcome to our visitors, serving them on admissions and retail and keeping the museum shop stocked are just some of the tasks of our team of reception and shop volunteers.

This front of house role is for you if you’re outgoing, communicative, have an eye for detail, are happy to use a till and handle cash.

 Purpose of Role

Under the direction of the Team of Shop Volunteers and the Volunteer Officer there are several tasks that are carried out:

· To help ensure that visitors to Milton Keynes Museum enjoy an excellent visitor experience by providing good customer service at all times

· To keep the Museum Shop well stocked and tidy, creating a pleasant retail experience for visitors

Key elements

After relevant training has been provided:

· Give a warm welcome to Museum visitors and act as first point of contact for enquiries of all nature from visitors

· Serve visitors both on admission and retail: use a till and handle cash

· Orientate visitors on entry

· Keep the Museum Shop well stocked and tidy: restocking shelves, maintaining leaflet carousel, labelling products and cleaning the area

· Maintain Health and Safety standards and follow the procedure for reporting incidents

Your profile

What we are looking for:

· Interest in the museum, its historic collections and its ongoing story

· Strong communication skills and confidence in conversing to the public

· Commitment to excellent customer service

· Ability to work as part of a dedicated team and individually

· Common sense, attention to detail and initiative

· Reliability and consistency, with a professional attitude

Brief

Helping to educate over 4,000 students a year is a rewarding task, and the Education team brings the past centuries back to life for children.

This front of house role is for you if you are approachable, know a thing or two about our local history and enjoying working with children and young people. No past teaching experience required!

Purpose of Role

Under the direction of the Education and Outreach Officer there are several tasks that are carried out:

· To deliver high quality educational visits to schools of different age groups and abilities by leading site tours and education sessions that are part of the school visit

· To be an ambassador of Milton Keynes Museum by informing our visitors about the Museum and the collection

Key elements

After relevant training has been provided:

· Help to prepare for and deliver guided tours and educational sessions as part of a school’s fixed learning visit, using Museum exhibits, interactive activities and storytelling

· Able to adapt your delivery to children of different abilities and age groups: keeping time and maintaining student engagement

· Facilitating and supervising family activities and workshops

· Support of other educational activities / group bookings

· Creating educational resources and notify the Education and Outreach Officer of any materials and resources that are worn or out of order

· Maintain Health and Safety standards and follow the procedure for reporting incidents and hazards

Your profile

What we are looking for:

· Interest in the museum, its historic collections and its ongoing story

· Strong communication skills and confidence in conversing to the public

· An understanding of how children learn and an ability to adapt your communication style to suit different age ranges and learning needs

· Ability to work as part of a dedicated team and individually

· Common sense and initiative

· No prior teaching experience, but an ability to enthuse and facilitate learning

Team: Family Support Team

Location: The Square, 8 Woodhouse Square, Leeds, LS3 1AD

Time commitment: 1 day per week 9am – 4pm (flexibility as to which day it is)

_________________________________________________________________________

About Candlelighters

Each year, over 150 children in Yorkshire are diagnosed with cancer. When a child is diagnosed, lives are turned upside down instantly: not just for the child but the entire family. Getting well again can be a long and challenging journey, emotionally, physically, and financially.

Supporting children and families throughout that journey is why our charity, Candlelighters, was formed more than 40 years ago. Our mission is to bring light to every family affected by childhood cancer across Yorkshire by providing emotional, practical and financial support, as well as bringing hope, by investing in vital research to improve the outcomes and lives of children with cancer.

Purpose of the Role and Key Activities

The Family Support Office Volunteer provides administrative and practical help to the Family Support Team, who play a key role in running events and groups and providing support to our families across Yorkshire.

· Recording and updating information on our database.

· Reviewing and updating support resources.

· Corresponding with families, supporters and potential volunteers.

· Answering the phone, transferring calls and taking messages.

· Making phone-calls to confirm appointments, speak to event attendees etc

· Analysing questionnaire feedback.

· Making up new patient bags.

· Sending out invitations.

· Helping to prepare resources, merchandise and equipment for events.

· Stock taking and alerting the team when merchandise needs restocking.

· Franking letters and parcels.

· Providing occasional cover for Front of House (answering the door to families and supporter, making coffees, answering phones, taking messages).

· Providing administrative support.

· Assisting other teams within the charity with tasks and activities as required.

· Maintaining professional boundaries at all times.

· Adhering to Candlelighters’ policies and procedures.

We are looking for a volunteer who:

· Are confident, friendly and approachable

· Have a fun and positive outlook

· Is confident on word and excel

· Can work well and remain calm under pressure

· Are proactive and able to use own initiative

· Are hardworking, reliable and organised

· Are able to move furniture (tables and chairs) and boxes

· Are able to climb multiple flights of stairs

· Are able to maintain professional boundaries and follow Candlelighters Policies and Procedures.

As a children’s charity it is essential that we safeguard our families, employees, supporters and volunteers. You will be asked about unspent conditional cautions and convictions on your application form and the nature of the caution or conviction will determine whether you are able to volunteer for us or not.

 This role is subject to an enhanced criminal record check, which is processed through the Disclosure and Barring Service (DBS).

Support and Benefits

You can expect:

· Induction & training to give you the confidence to perform your role well and to the best of your ability

· Opportunity to develop new and existing skills to help you beyond your involvement with Candlelighters

· Ongoing support from the Family Support and HR and Volunteering teams

· The opportunity to meet lots of new, friendly people

· Travel expenses reimbursed as agreed with your Volunteer Supervisor, in accordance with our Expenses policy

· Regular reviews with your Volunteer Supervisor to help you develop in your role

· Satisfaction in knowing you are making a valuable contribution to supporting children and families affected by childhood cancer

· We can be a reference once you’ve volunteered for three months

· Access to the MINDFUL EMPLOYER+ 24/7 mental health helpline

· Charity Worker Discount card

· Access to The Company Shop

We are recognised by Great Place To Work® on multiple Best Workplaces Lists in 2023 and 97% of our employees say Candlelighters is a great place to work!

Latin American House (LAH) is an organisation led by and for Latin Americans in the UK. Our work is dedicated to supporting the needs of the Latin American community in London and beyond, particularly those most disadvantaged or at risk, for example, those enduring living and working conditions in low-paid jobs, facing barriers to social protection, elderly and those without skills or knowledge of social support systems in the UK. The individuals and families using our services benefit from efficient and practical support, learn new skills and improve their opportunities. We strive to provide essential tools to Latin Americans to empower themselves in their pursuit of personal and social change.

As a Community Centre Receptionist Volunteer, you'll be the friendly face welcoming visitors, answering inquiries, and ensuring the smooth operation of our front desk. Your role is pivotal in creating a warm, inclusive environment for all who visit.

Purpose of role:

• Undertaking a variety of tasks within the catering facility including serving hot & cold food, clearing tables, refreshment service, operating the till & cash handling 
• Previous experience in a domestic or catering environment would be advantageous but not essential. 
• This role may involve basic food preparation i.e. salads, sandwiches 
• This role will also include acting as our Front of House Team
• You may be required to sign post people wishing to access the service.
• Ensuring all areas are kept clean and tidy to always promote a safe working environment. 
• You will be required to work under your own initiative and also as part of a team. 
• Ability to promote a welcoming environment where our colleagues, clients and customers receive great service. 
• Polite and friendly 
• Good Customer Care skills 
• Neat and tidy in appearance 
• Level 1 food & hygiene (will provide training if needed)
• A 'can do' attitude, prepared to help the rest of the team in a willing and positive manner. 
• Able to work in a busy environment 

Key Activities:

•  Customer care skills, able to work in a busy environment. 
• Undertaking a variety of tasks within the catering facility including; serving hot & cold food, clearing tables, refreshment service, operating the till & cash handling good  
• This role will involve basic food preparation. 
• Ensuring all areas are kept clean and tidy to always promote a safe working environment. 
• Ability to promote a welcoming environment where our colleagues, clients and customers receive great service. 
• Awareness of Hygiene standards 
• You will be required to work under your own initiative and also as part of a team and be polite and friendly 
• A 'can do' attitude, prepared to help out the rest of the team in a willing and positive manner 

General terms of reference:

In carrying out the above duties the post holder will:

• To help Nightingales fulfil its role in offering the best service to our clients
• To perform your volunteering role to the best of your ability
• To follow the Nightingales Hub procedures and standards, including health and safety and equal opportunities, in relation to our staff, volunteers and clients
• To maintain the confidential information of Nightingales Hub and of our clients; adhering to Nightingales Hub policies and procedures
• To meet the time commitments and standards which have been mutually agreed and to give reasonable notice so other arrangements can be made when this is not possible

Person Specification

Education Knowledge and Experience:

• Ability to work with professional boundaries  
• Good communication skills 
• Excellent time management skills, and an ability to work on own initiative prioritising accordingly.
• Ability to respect and maintain confidentiality

This post is subject to a DBS/PVG check at an enhanced level.

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.

The Landmark Arts Centre is seeking a new Chair of Trustees to continue their journey. The independent charity responsible for operating one of the largest multidisciplinary arts venues in south-west London.

Who they are

The Landmark is an independent Arts Charity responsible for operating one of the largest multidisciplinary arts venues in south-west London. For 30 years, they have been a vital cultural and creative hub for all. Housed in a stunning Grade II* listed building in Teddington, they welcome over 50,000 people annually to a rich programme of performances, classes, workshops, art fairs, exhibitions, and entertainment.

The role

They are seeking a Chairperson able to:

Be an enthusiastic advocate and ambassador of the Landmark Arts Centre and the arts in general.

Shape the future next steps to build on what they have already achieved and ensure they are able to deliver on the potential that their magnificent space offers to audiences and artists.

Work with the community and its leaders, the trustees, and the staff team in promoting well-considered strategic decision-making, effective oversight, and a culture of inclusion.

Ace of Clubs (AoC) is an independent charity based in Clapham that supports individuals experiencing homelessness.  Each day we serve a hot meal to around 200 adults who are experiencing homelessness, adversity and hunger.  Alongside this we offer a range of other direct services including showers, clothing, laundry, health support and advice. 

This role is ideal for individuals looking to make a positive impact in the community while gaining valuable insight to the health/social care sector at a longstanding direct-service charity. As a Volunteer, you will mainly support our delivery of a high quality lunch service.

Duties include:

• Sorting through food donations
• Prepping and chopping ingredients for the lunch service
• Welcoming guests and signing them in at the front desk
• Serving hot lunch meals
• Serving coffee and teas to the guests
• Washing up plates, cutlery, and mugs
• Cleaning up after lunch service

Additionally, we are always seeking volunteers with skillsets in writing and admin on computers, social media, fundraising or communications.

Are you looking for a new and exciting opportunity which makes a positive difference to the everyday lives of others?

 Then why not consider becoming a Trustee of Westminster Amalgamated Charity?

Westminster Amalgamated Charity can trace its origins to Earl Craven’s Pest House, founded in 1665 to alleviate the suffering of plague victims. In 1961 Earl Craven’s Pest House was amalgamated with 6 other Westminster based charities, all of which had similar objects – the relief of need - to form the Charity which exists today.

Westminster is a city of contrasts, the seat of monarchs, the mother of parliaments and home to an ethnically diverse population. However, amongst the palaces, grand buildings and affluent residential areas there exist pockets of extreme deprivation. The remit of the Charity is the relief of need and it carries out its objects through 2 grants programmes, distributing annually approximately £200,000, of which £150,000 is distributed to front-line charities dealing directly with their own beneficiaries and the balance, via referring agencies, to individuals. Grants to organisations cover the areas of addiction, children & youth, community, the elderly, health and disability and homelessness. Grants to individuals are capped at £500 and are awarded for clothing, essential household items such as furniture, white goods and kitchen equipment and floor coverings.

Westminster Amalgamated Charity is a Charitable Incorporated Organisation which affords the Trustees limited liability whilst keeping the Charity solely under the umbrella of the Charity Commission. 

We are looking to recruit a number of Trustees to the Board. An interest in and a knowledge of the Borough of Westminster is desirable but not essential. 

Being a Trustee of Westminster Amalgamated Charity is an exciting and challenging role, bringing with it opportunities for applying strategic thinking, finance, planning, creativity, and stewardship which can help guide the Charity to achieve its goal. Our Trustees give their time voluntarily and the positions are unremunerated, but reasonable out of pocket expenses may be allowable.

As a Trustee, you’ll serve as a member of the Board and will also have opportunities to interact with the CEO and staff, adding to the range of knowledge, skills, and experience within the Charity’s team.  The Trustee role also includes responsibilities for the governance of the Charity, regulatory compliance and the effective stewardship of our finances and resources. We welcome and encourage applications from people of all backgrounds. We do not discriminate based on disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

If you would like to become a Trustee and have an interest in the relief of need then we’d be delighted to hear from you.

To apply, or for more information please forward your CV or details by email to Argonaut HR, the Charity’s retained consultant for all HR and recruitment matters:

Would you like to help end food poverty and tackle climate change and CO2 emissions in Greater Manchester, whilst at the same time gaining valuable CV-enhancing experience and skills?

What we offer you

Induction, training and support from the staff of FareShare and its parent charity, EMERGE 3Rs.

Practical experience and transferable skills in warehousing and food redistribution.

Reimbursement of out-of-pocket expenses up to £5.80 for travel and up to £3 for lunch, upon completion of a 4 hour shift. (We can also provide you with lunch if you don't bring your own).

A reference after 2 months with us.

An understanding of warehousing and logistics, and the importance of food surplus and recycling initiatives.

As a sustainability charity, we take surplus food that's donated to us and redistribute it to people in need. The front line initiatives we support include food banks, schools, community groups and charities who, in turn, help people who are disadvantaged by poverty.

Our vital work supports people experiencing extreme hardship and prevents perfectly good food going to landfill, where it would otherwise contribute to climate warming. 

We need helping hands in our busy warehouse to receive and catalogue supplies, to load and unload vans, and to prepare orders for delivery. In return we offer training and support to help you obtain skills and experience to boost your CV if you are seeking work. If you're not looking for employment, volunteering with us is rewarding in many other ways; offering an opportunity to make friends, keep physically active and support your community.

This role is vital to the work of FareShare, ensuring that the food in our warehouse is correctly sorted, labelled and organised into orders placed by our charities and community groups.

It is perfect for someone who is:

a) Looking for a practical activity.

b) Looking for experience and skills to gain employment in the food industry, warehousing and customer service.

c) Wanting to help their community and/or help tackle global warming.

d) Wanting to make new friends.

e) Wanting to keep busy and/or physically fit.

Our volunteer opportunities are available Monday to Friday, for a whole or half day, with shifts between 8:30-am - 12:30pm and 12:30 - 4:30pm. Volunteers are typically involved for one day a week.

What will I be doing?

Receiving, sorting, cataloguing and storing chilled and ambient surplus food in a warehouse, and preparing orders for delivery. You may also be assisting customers when they pick up their orders.

Ensuring food quality and safety by checking ‘use by’ and ‘best before’ dates.

Sorting and unpacking deliveries, categorising and recording food.

Assembling food orders placed by charities and community groups.

Assisting our Community Food Members with their food order collections. 

Maintaining health and safety and food hygiene standards. 

Helping with cleaning and other tasks identified by warehouse staff.

Person Specification: 

Must be reasonably physically fit to carry out tasks, including lifting and loading.

Have a good command of English in order to understand and follow instructions and health and safety rules. 

Have basic literacy and numeracy skills to record quantities and types of food donated.

Able to work in a manner that respects Health and Safety standards.

Be happy to complete tasks independently according to instruction.

Be positive, friendly and enthusiastic about tackling food waste and food poverty.

Must be reliable and able to commit to an agreed session/day.

We are located in our brand new depot at Maynard House, New Smithfield Market, Openshaw, Manchester M11 2WJ.

​IMPORTANT NOTE:
You must be resident in the UK and living in Greater Manchester, or within easy commuting distance of our base, in order to volunteer with us.
This is because we require volunteers to be able to reliably commit to regular shifts for some of our roles.
We are unable to offer sponsorship for overseas applicants.

Know someone else who might be interested in volunteering with us?
Please pass our details on to them as we always welcome new people on our teams. :)

Would you like to help end food poverty and tackle climate change and CO2 emissions in Greater Manchester, whilst at the same time gaining valuable CV-enhancing experience and skills?

What we offer you

Induction, training and support from the staff of FareShare and its parent charity, EMERGE 3Rs.

Practical experience and transferable skills in warehousing and food redistribution.

Reimbursement of out-of-pocket expenses up to £5.80 for travel and up to £3 for lunch, upon completion of a 4 hour shift. (We can also provide you with lunch if you don't bring your own).

A reference after 2 months with us.

An understanding of warehousing and logistics, and the importance of food surplus and recycling initiatives.

As a sustainability charity, we take surplus food that's donated to us and redistribute it to people in need. The front line initiatives we support include food banks, schools, community groups and charities who, in turn, help people who are disadvantaged by poverty.

Our vital work supports people experiencing extreme hardship and prevents perfectly good food going to landfill, where it would otherwise contribute to climate warming. 

We need helping hands in our busy warehouse to receive and catalogue supplies, to load and unload vans, and to prepare orders for delivery. In return we offer training and support to help you obtain skills and experience to boost your CV if you are seeking work. If you're not looking for employment, volunteering with us is rewarding in many other ways; offering an opportunity to make friends, keep physically active and support your community.

This role is vital to the work of FareShare, ensuring that the food in our warehouse is correctly sorted, labelled and organised into orders placed by our charities and community groups.

It is perfect for someone who is:

a) Looking for a practical activity.

b) Looking for experience and skills to gain employment in the food industry, warehousing and customer service.

c) Wanting to help their community and/or help tackle global warming.

d) Wanting to make new friends.

e) Wanting to keep busy and/or physically fit.

Our volunteer opportunities are available Monday to Friday, for a whole or half day, with shifts between 8:30-am - 12:30pm and 12:30 - 4:30pm. Volunteers are typically involved for one day a week.

What will I be doing?

Receiving, sorting, cataloguing and storing chilled and ambient surplus food in a warehouse, and preparing orders for delivery. You may also be assisting customers when they pick up their orders.

Ensuring food quality and safety by checking ‘use by’ and ‘best before’ dates.

Sorting and unpacking deliveries, categorising and recording food.

Assembling food orders placed by charities and community groups.

Assisting our Community Food Members with their food order collections. 

Maintaining health and safety and food hygiene standards. 

Helping with cleaning and other tasks identified by warehouse staff.

Person Specification: 

Must be reasonably physically fit to carry out tasks, including lifting and loading.

Have a good command of English in order to understand and follow instructions and health and safety rules. 

Have basic literacy and numeracy skills to record quantities and types of food donated.

Able to work in a manner that respects Health and Safety standards.

Be happy to complete tasks independently according to instruction.

Be positive, friendly and enthusiastic about tackling food waste and food poverty.

Must be reliable and able to commit to an agreed session/day.

We are located in our brand new depot at Maynard House, New Smithfield Market, Openshaw, Manchester M11 2WJ.

​IMPORTANT NOTE:
You must be resident in the UK and living in Greater Manchester, or within easy commuting distance of our base, in order to volunteer with us.
This is because we require volunteers to be able to reliably commit to regular shifts for some of our roles.
We are unable to offer sponsorship for overseas applicants.

Know someone else who might be interested in volunteering with us?
Please pass our details on to them as we always welcome new people on our teams. :)