Frontline services advisor jobs
BENEFITS
- Flexible working arrangements
- 40 days paid leave per year: 25 days annual leave, 8 bank holidays, 3 days between Christmas and New Year and 4 wellbeing days
- Strong commitment to professional development with a dedicated training budget
- Annual performance and pay progression reviews
- Up to 5% pension contribution
- Scope to take real ownership in a fast-growing charity
- Cycle to work scheme
- Employee Assistance Programme offering free therapy
- Work phone and laptop
- A supportive and inclusive culture with regular team social events
Settle is committed to increasing the representation of lived experience of the care system in our team. For this reason, care-experienced applicants who meet the essential criteria below are particularly encouraged to apply, and will be guaranteed an interview. Please refer to the final page of the job description to understand what we mean by the term ‘care-experienced’.
We’re looking to grow our delivery team with a brand new role that is responsible for processing the referrals we receive for the Settle Programme as well as holding assessment meetings as and when necessary. The successful candidate will also be a Senior Settle Coach holding a reduced caseload and using their frontline skills to work one-to-one with care-experienced young people across London.
For this role, we anticipate that you will spend 50-60% of your time processing and responding to referrals, including taking further steps to assess the needs of the young person who has been referred. To do this you’ll work closely with our Programme Management team, Business Development team and referral partners to ensure that we have all the necessary information to deal safely and appropriately with referrals. As this is a new role to the organisation, there will be scope to shape and influence the way this work is managed alongside your manager and our Chief Operating Officer.
We then anticipate you will spend the remaining 40-50% of your time as a Senior Settle Coach, working on the frontline, delivering one-to-one sessions with care-experienced young people across London. You’ll work closely with our partners to ensure the smooth delivery of our contracts and with the Programme Management team and Senior Partnerships Manager to support reporting on outcomes and regular partnership meetings.
You will report into a manager within the Programme Management team.
Candidates with experience of assessing and managing risk are encouraged to apply. Essential requirements include the ability to hold multiple perspectives alongside each other, ability to approach risk and need from a curious perspective, comfort and ability to escalate concerns as well as strong people skills. It is essential that the candidate has at least 2 years of frontline experience to fulfil the Senior Settle Coach requirements.
We are advertising this role on a hybrid basis; with travel into the office one or two days a week and travelling to deliver sessions across London for some of the rest of the week.
Our vision is a 21st century Britain where no young person is homeless and all young people get a fair chance at doing well.
The client requests no contact from agencies or media sales.
Location: Alder Hey Wellbeing Hub
Role Profile
Alder Hey Hospital has commissioned Citizens Advice Liverpool to provide patients and families who are vulnerable to the wider determinants of health with a dedicated welfare service. The service targets patients who are at risk of mental distress and or exacerbations in existing health conditions due to the wider determinants of health, and its aim is to reduce health inequalities across Liverpool by supporting families who are struggling to make ends meet. This service will also lower the demands on health services associated with non-clinical need.
To ensure that front-line health staff have easy access to social welfare support for their patients. To maximise the incomes of the most vulnerable by offering a comprehensive package of information, advice and support in relation to welfare benefits, debt management, employment and housing. Service staff will be based in secondary care settings. This service will work alongside and complement the work of Link Workers across Liverpool’s Primary Care Networks.
Advisers will provide enhanced support to clients, from first point of entry to the service. The post holder will have a split role and will move between frontline advice and follow-up appointments for multiple issues in order to support a rapid response time to the most vulnerable clients and to support a better client journey overall.
Post holder will work closely with colleagues from CAL’s Health Programme.
The Work Rights Centre, in partnership with the LEF Fellowship Programme, is looking for a Trainee Solicitor to join our ambitious and driven team. We are a charity set up by migrants and for migrants, and every day our multilingual team of legal advisers stand up for their employment rights and secure their immigration status.
This is an ideal opportunity for a candidate with a strong sense of justice, who is looking to build a career in a legal profession. This role will suit someone who values impact, and the opportunity to make a real difference in the lives of vulnerable migrant workers and disadvantaged Britons.
You will be able to learn from three experienced solicitors, exercise your skills as an adviser, and progress your career in a friendly and supportive environment. The LEF Fellowship Programme will cover the cost of your mandatory legal training and exams. By the end of two years you will have had the chance to complete your SQE training and gain the required practical experience to fully qualify as a solicitor.
The role
As the Trainee Solicitor, you’ll work on a stimulating range of issues across two wide areas of law - Immigration (in Year 1) and Employment (in Year 2). You will learn how best to support vulnerable clients with limited English language and digital skills, how to spot signs of modern slavery or manage safeguarding concerns.
Working with our immigration team, you will help clients understand and secure their immigration status in the UK. You will support clients who have limited leave to remain (e.g. on employer-sponsored visas, Ukraine Visa Schemes, or pre-settled EUSS status) or who are entirely undocumented. Working with our employment team, you will work on cases involving non-payment of wages, non-provision of work, unlawful deductions, race and gender discrimination, or unfair dismissals. Crucially, you will have the opportunity to understand the real-life intersection of the two areas of law, as they are often experienced by the same clients.
This is a brilliant opportunity to gain well-rounded experience across all stages of the legal process, including interviewing clients, collecting information and assessing evidence, taking down witness statements, providing over the phone and written advice, and collating evidence bundles.
Alongside your legal work and SQE2 study, you will complete an independent social justice project aligned with your personal interests and objectives of the charity. This might entail legal research, sourcing strategic cases, or compiling data on the impact of the current policies. Working on this project will give you an opportunity to conduct strategic legal work contributing to systemic change.
The fellowship programme will cover the cost of both your legal training and wide-skills training, as well as providing you with well-being support. Please find a full list of benefits on the LEF website.
About you
We’re looking for an enthusiastic and confident colleague who shares our commitment to providing excellent legal advice to migrant workers. Key criteria include:
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Completed and passed (or expect to pass by 14 March 2026) the Legal Practice Course (LPC) OR have an undergraduate degree and completed and passed SQE Part 1.
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Enthusiastic and proactive, motivated by a strong sense of justice.
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Confident and resourceful, you enjoy public-facing work and are keen to learn.
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Experience of working with marginalised migrant communities
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Experience of working in a team, and progressing towards shared objectives.
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Can demonstrate commitment to social justice, and the aims and values of the Work Rights Centre.
How to apply
Download the full job description and person specifications. Please apply directly via LEF portal by the end of Friday, November 28th.
Successful candidates will be notified if they have been shortlisted for an interview by January 2026. The interviews will take place online between 26th January and 6 February 2026. The traineeship will commence on 1st April 2026.
Work Rights Centre is a charity dedicated to helping migrants and disadvantaged Britons access employment justice
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
FearFree delivers services across the Southwest for victims, children and perpetrators of domestic abuse, sexual violence and stalking with the aim to break the cycle of abuse and support all to live free from fear. We provide trauma responsive support, and this post will be fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery.
Our compassionate and dynamic Group Facilitators provide the ‘beating heart’ of support within our multi-disciplinary teams working with individuals of all ages affected by domestic abuse, including those with harmful behaviours, and sexual violence.
This varied and rewarding role involves delivering trauma-informed groupwork and limited one-to-one support across a range of programmes, including:
- Empowerment and recovery groups for those who have experienced domestic or sexual abuse.
- Behaviour change programmes for individuals using harmful behaviours in their relationships.
- Digital peer support and learning opportunities through our online survivor platform, ‘Connecting You’.
Working collaboratively with our IDVA (Independent Domestic Violence Advisor), ISVA (Independent Sexual Violence Advisor) and Behaviour Change teams, you will help ensure that support is safe, inclusive, and effective for people with a range of experiences and risks. You will play a vital part in championing people to recover from trauma, build safe relationships, and move forward with dignity and hope.
FearFree is committed to flexible and hybrid working and this role will be a mix of home based and office based, alongside requiring travel for multi-agency meetings and other deliverables.
This role may include evening and weekend work when required.
Key Responsibilities
Group Facilitation and Delivery
- Deliver structured, evidence-based and trauma responsive group programmes for victims/survivors and individuals who have used harm.
- Foster safe, inclusive spaces that promote empowerment, emotional safety, and constructive challenge.
- Co-facilitate groups with trained colleagues, volunteers or peer mentors/Experts by Experience as needed.
- Support the ongoing development and review of group materials and content.
- Work flexibly and manage your own schedule, including facilitating evening groups on a rotational basis to meet the needs of those unable to attend during working hours.
One-to-One Support
- Provide limited 1:1 support for medium-risk clients who may be waiting for or transitioning between group programmes and/or other services.
- Contribute to joint safety and support planning alongside IDVAs, ISVAs and Behaviour Change Workers.
- Monitor and respond to safeguarding concerns in line with organisational policies.
Digital Survivor Platform – Connecting You
- Update and upload resources, tutorials, and activities for survivors accessing the platform.
- Support survivors engaging with online content, including managing enrolments and online group access.
- Design and deliver trauma-informed self-paced tutorials and reflective learning tools.
Peer Mentoring and Survivor Involvement
- Support the recruitment, mentoring and involvement of ‘experts by experience’ in group delivery.
- Encourage and nurture survivor voices and peer leadership within both in-person and digital forums.
- Training and Awareness-Raising.
- Deliver training sessions to professionals and external partners where required.
- Speak at community or public events to raise awareness of domestic and sexual violence, healthy relationships, and recovery.
Application
To apply, please download the full job description/person specification along with the application and equality monitoring forms. Please send the completed application form and optional equality monitoring form direct to FearFree.
There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged.
For information about the processing of your personal data at FearFree, please visit our website.
FearFree is committed to encouraging equality and diversity in the workplace. We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued.
The client requests no contact from agencies or media sales.
Location: London
Salary: Grade 7 - £53,544 per annum
Hours: Full time - 37.5 per week
Contract: Permanent
Closing Date: Sunday 30th November 2025
Join Shelter as a Legal Manager and you will play a key role in our mission to drive systemic change and fight for justice.
If you are a dedicated Solicitor with specialist knowledge in housing or public law, or you have equivalent experience and a strong commitment to addressing the housing emergency we welcome you to apply for this role.
At a time when the housing emergency continues to deepen, your experience could help transform lives and challenge the systems that perpetuate injustice. Come and play a central role in our mission as Legal Manager to lead a team to defend the right to a safe and secure home.
Working with Shelter means being part of a passionate team that believes a safe home is a fundamental right. Here, your legal and leadership skills don’t just change lives—they shape a fairer housing system.
About the role
You will ensure your team will deliver high quality legal services. You will manage and supervise the legal teams who are advocating for clients with housing issues, using the evidence from frontline casework to bring about systemic change through working with colleagues in Policy and Campaigns, national policy influence and strategic litigation. You will be providing professional support to the team through supervision, mentoring and ensuring they stay up to date with developments in housing, welfare and public law.
Shaping local plans and priorities to align with Shelter’s wider strategy, overseeing financial and contract performance, best practice, audits and quality reviews will also be crucial aspects of the role, along with developing talent and succession planning across our national legal team.
You will lead by example and model Shelter’s values throughout your work – inclusive, anti-racist, collaborative and brave and will work across the organisation to embed legal insight into our wider work.
About you
You will be an experienced housing or public law solicitor, or have equivalent expertise, with strong leadership ability or potential, with knowledge of what makes a good legal service. You know how to bring out the best in people and what keeps a team performing well, having supervised or supported colleagues and are confident and equitable in decision making. You are able to turn insight into action, spotting trends and using evidence to bring about change and know when to adapt or not. Crucially, you have the ability to lead with integrity, curiosity and keep others motivated through changes and challenges.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, potential for flexible working, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About the team
Our legal Teams (Managing Solicitors, Solicitors, Legal Advisors and Trainees) are based throughout the England hubs, currently based in London, Plymouth, Dorset, Bristol, Norwich, Birmingham, Manchester, Merseyside, Lancashire, Sheffield and Newcastle.
Our teams are enthusiastic, driven and champions for fighting the housing injustice. Our teams whilst generating an income also address the housing crisis.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
How to apply
Please submit your CV with a supporting statement with responses to the 'About You' points 1-5 outlined in the job description of no more than 1000 words total. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
CVs without an accompanying supporting statement will not be considered.
Safeguarding Statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Recruitment Agencies
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Doorway is a registered charity that has been supporting young people who are homeless/at risk of homelessness for 28 years, across Warwickshire. We are moving into an exciting phase of innovation and development as we set our strategy for the next three-five years.
We are seeking a dynamic, creative and strategic individual to contribute to our development and help us to achieve our goals. Ensuring that we go from strength to strength and have a sustainable future, through successful income generation and brand visibility.
The ideal candidate will be proactive, have excellent organisational and communication skills, with the ability to build relationships with donors, sponsors and partners. A motivated experienced individual with the ability to work in a fast paced environment, delivering fundraising and income generation activities on time.
Join us to bring your experience, passion, and ideas to help make a real difference to the lives of our young people.
Our mission is to give homeless young people a future through advice, accommodation options, support and life skills development.
The client requests no contact from agencies or media sales.
We have an exciting opportunity for an Independent Domestic Violence Advisor specialising in supporting service users through the criminal court process to join the New Era team working 37.5 hours per week. The role will focus on the identifying risk and meeting the needs of those affected by domestic abuse. The role will be covering the pan Staffordshire will be required.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the role:
This role will work across Staffordshire and Stoke on Trent. Hybrid working will be considered following successful completion of probationary period. Travel across the whole of Staffordshire will be required.
As an IDVA you will be asked to:
- Provide a pro-active, high quality, frontline service to victims of domestic abuse through on-going risk assessment, individual safety planning, advocacy, emotional and practical support.
- Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse
- Promoting the service and raising awareness of issues arising, minimising barriers and improving access to support
You will need:
- Experience of providing support those affected by domestic abuse
- Experience of undertaking need and risk assessments and creating safety plans
- Experience of the MARAC and other partnership processes
- Experience of multi agency working
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Contract: Permanent
Hours: Part time 20 hrs per week, Monday to Friday. 5 shifts 10.00 - 14.00
Salary: Salary £32,140 per annum pro rata (£18,365 actual)
Benefits: 28 days annual leave per annum/pro rata plus statutory holidays on appointment. Additional annual leave days awarded on length of service* • Company pension contribution • Life insurance (3 x salary)* • Employee Assistance Programme (EAP) including 24/7 support helpline • Interest-free Season Ticket Loans* • Additional maternity pay and leave* •Additional paternity pay* • Additional sick pay* *available after probation period passed
Job Summary
When someone goes missing, Missing People provides help to families, friends and professional carers who wish to publicise their appeal. This can be through the charity’s website resources, appeals and opportunities for publicity in the media.
You will support families, friends and professional carers to make appeals when someone has officially been reported as missing. The role will involve communicating in a timely, compassionate and knowledgeable manner with people experiencing the trauma of missing someone and managing families’ initial expectations of the service. You will assess the most appropriate activities to safeguard and reconnect the missing person and be responsible for police liaison and updates. You will assess with families the use of public display publicity which may begin after 3 days and help families to understand what they can do themselves. You will work closely with the Communications team, providing them with accurate and timely information if publicity is the appropriate choice. You will also access and process 'Urgent missing’ requests and work with the Communications team to make the alert happen.
You will understand the needs of longer-term families who still want to publicise their missing person, and you will advocate on their behalf to help make sure their voice is heard.
You will work collaboratively with specialists in Family Support, Publicity, Helpline and Fundraising & Communications teams to support the families and missing people we are here to help.
Key Accountabilities:
Service delivery
• Assess and process incoming requests from, family members, friends and professional carers and agree the most suitable support and publicity actions. Manage requests with high standards of accuracy, risk and criteria management, data management, and confidentiality;
• Risk assess all contacts to ensure any safeguarding issues in relation to the missing person or their family members are dealt with effectively. Participate in safeguarding decision making and implement safeguarding procedures.
• Handle sensitive interactions, deal with crisis intervention situations, assess risk within Missing People policy and consult where appropriate
Team Working and external communications
• Ensure families are aware of all the services on offer to them, working collaboratively with other members of the team to provide a smooth transition into Family Support and Publicity
• Work closely with IT, Impact, Family Support, Publicity and helpline teams identifying data issues,
• Communicate updates and signpost into Missing People’s services, initiatives, engagement opportunities, events and activities to family members and other people affected by a disappearance
Volunteer supervision and support
• Train volunteers on shift in identified tasks. Provide clear written instructions and demonstrate the task through examples and shadowing.
• Monitor volunteer work on shift to ensure good record keeping, professional communication, appropriate safeguarding and accuracy
About you
• You must have the right to work in the UK. The person specification in the job description provides full details of what we are looking for, and this includes:
• Experience of working in a frontline service delivering advice, help or support to vulnerable people by phone or digitally;
• Experience and/or demonstrable understanding of safeguarding vulnerable adults and/or young people;
• Experience of working with a range of internal and external stakeholders including volunteers, other teams and the police or other statutory services.
Abilities, Skills and Knowledge:
• Ability to risk assess, make welfare and needs assessment and take appropriate safeguarding and contact care actions.
• Knowledge of the issues surrounding missing children and vulnerable adults;
• Aware of and sensitive to the impact of class, gender and race and to be willing to act appropriately;
• An ability to navigate the issues and nuances of working with people experiencing trauma in a way that centers their needs with an expert but open approach.
Closing date: 23:59 on 26 November 2025. We reserve the right to close the advert early if we have sufficient interest.
Interviews: 1 December 2025
Start: ASAP
Please ensure you include your CV and a brief covering letter explaining how you would be a good fit for this role
You may also have experience in the following: Missing Persons Support, Family Support Worker, Publicity and Media Liaison, Case Management, Helpline Support, Casework, Family Advocacy, Family Caseworker, Family Support Advisor, Missing People, Helpline Worker.
REF-225 047
Missing People is the only UK charity dedicated to reconnecting missing people and their loved ones.
About the role
This is an exciting opportunity to join ATLEU, a leading anti-trafficking and human rights charity. We are looking for an inclusive, creative, talented facilitator, with exceptional leadership and interpersonal skills to be our Participation Manager.
The Participation Manager will facilitate survivors of trafficking to use their experiences to support the development of ATLEU’s work and services and to improve policy and practice across the anti-trafficking and legal advice sectors. Working with group members, this individual will be responsible for supporting the expansion of the group (The Changemakers) and the remit of ATLEU’s participation work from January 2026 when the current projects come to a close, ensuring new members are inducted and supported to engage and lead in future projects. The overall aim of the participation and activism work is to integrate survivors at all levels within ATLEU, as well as creating a project that offers different levels of engagement, depending on the interests and capacity of individual group members.
The Participation Manager is a key member of the Rise and Lead project team, which is a groundbreaking new employment pathways project in partnership with Southeast and East Asian Centre (SEEAC) and Voice of Domestic Workers for those with experience of human trafficking and migration.
The successful candidate will have direct experience of working with vulnerable individuals, ideally survivors of trafficking, a strong understanding of the challenges survivors face and be committed to shifting power to people with lived experience. They will have a flexible approach and understand what empowerment means in its truest sense, allowing the structure of the work to be led by the needs of the group rather than with a predetermined or fixed idea of what this will look like.
About ATLEU
Our vision is a just world where no one is enslaved or exploited.
Our mission is to secure safety, rights and justice for survivors of human trafficking by using and challenging the law.
Our strategic priorities are:
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To provide a model of high quality holistic legal support to survivors of human trafficking and exploitation
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To tackle systemic injustice through strategic litigation and pursuing policy change
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To build survivor leadership and influence within ATLEU and across the sector
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To strengthen the capacity of advice, frontline and community organisations to meet the needs of survivors
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To invest in and support our people to ensure we are effective and sustainable
Our values are:
There is always another way
We are persistent, resourceful and creative in our approach. We do the hard work to make justice accessible. We don’t give up in the fight for fairness and freedom.
We make the time. We listen. We hear
We take the time to really listen to our clients and colleagues. We want to restore autonomy and agency from where it was stolen. We give advice, not tell you what to do. If you fight, we fight. Our clients’ needs come first.
Knowledge is for sharing.
We lead the way in our knowledge and expertise of reforming the law. The strength of our team comes from our willingness to collaborate and share. We put our work before pride and always ask for help. Power of our knowledge comes through sharing it with others to secure justice and reform the law.
Although just a small team, ATLEU’s work has led to significant changes in law and policy. Since we were established in 2013, we have led the way in ensuring that survivors of trafficking have access to free, independent legal advice by enabling access to legal aid, across the range of issues survivors experience. For example, our litigation against the Legal Aid Agency led to their concession that legal aid provision was insufficient for victims of trafficking and an increase in the number of trafficking compensation cases that legal aid providers were contractually able to assist with each year (from 5 up to 100). Following litigation on behalf of our client LL, the Legal Aid Agency agreed that victims of trafficking were legally entitled to free immigration advice on applying for leave to remain in the UK on the basis of their trafficking experiences and publicised this entitlement.
Employment Information
Job Title: Participation Manager (Lived Experience)
Job Term: Permanent
Location: London based with hybrid working. We can offer flexible working arrangements but the role will require regular office attendance
Hours: 21 hrs per week
Salary Band: £31,374 – £37,772 pro rata per year. Starting salary will depend on the level of candidate’s experience
Pension: 7% pension contribution
Leave: 33 days a year (including bank holidays), with an increase of 1 day per year for each complete year of service, capped at 30 days plus bank holidays per year (38 days).
Benefits: Individual training budget and employee wellbeing programme, monthly team lunches and a personal wellbeing fund.
Probation period: 6-month probation period
Reports to: Policy Manager
Objectives of the post
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To lead on the development of ATLEU’s participation strategy including a plan for implementation.
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To develop ATLEU’s Changemakers expert by experience group so that it is sustainable, resilient and inclusive and able to deliver its strategic objectives.
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To build the power of survivors within ATLEU to influence organisational strategy and decision making and inform ATLEU’s services and priorities.
Main Responsibilities
Strategy development
1. Using the framework of ATLEU’s 5-year strategic plan, develop ATLEU’s participation strategy creating an annual plan to deliver on our organisational vision.
2. Develop and maintain positive relationships across ATLEU’s team staying up to date with different areas of organisational work in order to create opportunities for collaboration and coproduction with the Changemakers, finding flexible and creative ways to integrate new opportunities into the annual plan.
Developing ATLEU’s Changemakers group
3. Recruit and induct people with lived experience of trafficking to be active participants in the Changemakers.
4. To facilitate meetings of the Changemakers ensuring activities are accessible and inclusive for all participants.
5. To secure opportunities for skills and knowledge development through internal and external training.
6. Conduct needs assessments to identify safeguarding, support needs and development goals and provide practical and emotional support where required.
7. Nurturing the wellbeing and solidarity of the group, providing individual pastoral support, coordinating reflective practice sessions and group activities.
8. Review, adapt, and agree terms of reference and foundational values with the group.
9. To manage the annual lived experience budget.
Building the power of survivors within ATLEU
10. To be an effective liaison between the group and the Director, trustees and wider staff team.
11. Understanding how ATLEU works as an organisation and its key activities and facilitating regular communication between Changemakers and ATLEU’s people.
12. Create opportunities for collaboration, co-creation and leadership for ATLEU’s Changemakers members.
13. Identifying potential opportunities for Changemakers to take on paid roles within the organisation, defining the scope of the role, recruitment/ selection of individuals for the roles, and supporting individuals to gain experience of working independently (eg. peer research training development, training delivery).
14. To take a creative and flexible approach to working with the group, to understand their priorities and goals and find ways to steer and adapt their ideas so that they can be delivered within an organisational context.
15. Work with ATLEU’s Director, Head of Operations and People and Inclusion Manager to create pathways for people with lived experience of trafficking to participate in ATLEU’s governance and decision-making, including at trustee board level and development of funding proposals.
16. Support the delivery of ATLEU’s Rise and Lead Fellowship project helping to create an employment pathway for people with lived experience of human trafficking and migration in the advice and anti-trafficking sector.
17. Support the Rise and Lead Project Manager with the development of a bespoke inclusive recruitment programme and the delivery of the training fellowship, and the project monitoring and evaluation and dissemination of learning.
Coproduction with the Changemakers
18. Working with ATLEU’s Changemakers to act as agents of change, to influence external stakeholders (e.g. anti-trafficking organisations, policy makers, parliamentarians, media) and share their expertise, whilst ensuring the necessary safeguarding is in place.
19. To work with the Policy Manager and Communications and Public Affairs Officer to facilitate people with lived experience of trafficking to inform, shape and co-produce:
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Training
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Information / legal resources
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Peer Research reports
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Monitoring and evaluation (ATLEU’s services/ Rise and Lead)
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Policy & Communication materials
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Events
20. To find ways to cultivate respect for lived experience, and encourage inclusive practices in the sector, such as through engagement with the Lived Experience Coalition
Professional Development
21. To take responsibility for self-development on a continuous basis, including undertaking on-the-job and other training as required.
22. To discuss regularly with the Policy Manager your job performance and personal career development.
23. To participate fully in ATLEU’s appraisal process.
Other Duties
24. To play a full role in the organisation supporting colleagues to maximise their effectiveness.
25. To support and adhere to ATLEU’s equal opportunities policy and to always act in an ethical manner that upholds the good reputation of ATLEU.
26. To ensure that the terms of ATLEU’s funders are adhered to in all aspects of ATLEU’s delivery and to provide information for proposals and reports as required.
27. To attend and participate in staff meetings.
28. To support ATLEU’s social media presence in line with the organisation’s strategic objectives.
29. To represent ATLEU at external meetings and where necessary and to attend meetings, occasionally including those out of normal working hours, when necessary. To travel between ATLEU’s offices as required.
30. To undertake additional duties as may become necessary.
Please refer to the attachment below for further information and the full person specification.
We particularly welcome applications from Black, Asian, Minority-Ethnic and refugee and migrant backgrounds and from those with lived experience of the issues that ATLEU seeks to tackle.
Please note that candidates must be able to work in the UK and will be offered the job subject to suitable references and a DBS check. If you are appointed to the role, you will be required to provide further checks on your criminal records status throughout your employment.
We are holding two online information sessions on Zoom in English for applicants to find out more about the role. Details are as follows. A Zoom joining link can be found in the downloadable job pack:
Date: Thursday 23rd October
Time: 6.30 - 7.15pm
Meeting ID: Zoom 889 0469 8513
Passcode: 308237
Date: Wednesday 5th November
Time: 1 - 1.45pm
Meeting ID: Zoom 871 8268 7260
Passcode: 587053
NB. Please feel free to attend these information sessions with your camera turned off or using a different name if that would make you feel more comfortable in the space.
Application Process
Key dates
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Information sessions will be held on Thursday 23 October, 6pm - 6.45pm and Wednesday 5 November, 1pm - 1.45pm.
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The deadline for applications is 23:30 on Sunday 16 November.Applications received after this time will not be considered.
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First round interviews will be held in person on Tuesday 2 and Wednesday 3 December.
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Second round interviews will be held in person on Wednesday 10 December.
Please confirm your availability to attend first and second round interviews in your cover letter.
If you do not hear from us by Friday 28 November, it means that you have not been shortlisted for an interview. We regret that we do not have capacity to provide feedback to applicants who are not invited for an interview.
Please ensure that your cover letter addresses the following three points:
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Why you wish to work for ATLEU.
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How your previous experience demonstrates that you meet the essential Experience and Knowledge criteria, as well as any of desirable criteria if applicable, and
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Evidence that you have the following skills and abilities:
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(i) Ability to build rapport with a wide range of people and to communicate sensitively and sympathetically with traumatised and/or vulnerable people.
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(ii) Insightful, creative and courageous with the ability to challenge traditional thinking and push for change.
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(iii) Excellent interpersonal skills, professional manner, able to develop strong working relationships and effective alliances.
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(iv) Ability to manage effective collaboration.
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Please also include the following information:
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Contact telephone number
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Email address
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Confirmation of availability to attend first and second round interviews, if invited.
Inclusion at ATLEU
We are an equal opportunities employer and welcome applications from people of all backgrounds and experiences. We believe that diversity drives innovation, strengthens our teams, and leads to better outcomes for everyone. Each individual is valued for their unique perspectives, cultures, and circumstances, and we are committed to creating an inclusive and respectful environment where all employees feel supported, empowered, and able to thrive.
We actively encourage applications from suitably qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We particularly welcome applicants from groups underrepresented in our sector, including individuals from Black, Asian and Minority Ethnic communities and those with lived experience of migration or trafficking. Please let us know of any reasonable adjustments needed during the recruitment process or in the role — we are happy to discuss how we can best support you.
The client requests no contact from agencies or media sales.
Job Title: People and Data Reward Officer
Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £34,093.64 per annum (Inclusive of £3,000 London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type: Fixed Term Contract (12 months)
Hours: 37.5 hours per week
Are you passionate about making a difference through data and people focused initiatives? Refuge is looking for a People Data and Reward Officer to join our People and Culture team.
In this varied role, you’ll report to the People Data and Reward Manager and play a key part in ensuring the smooth and accurate delivery of our monthly payroll, annual pay awards, and employee benefits. You’ll also contribute to the ongoing development and upgrading of our HR systems, alongside providing quality and timely data.
In this role, you will be delivering a responsive range of effective, compliant and customer focused people services that contribute to an inclusive culture, enabling colleagues to sustain high levels of performance and helps Refuge to achieve its Strategic Objectives, and be a great place to work.
You will also be delivering accurate and timely processing of the monthly payroll including the implementation of the annual pay award and employee benefits. The post holder will also be responsible for supporting broader team activities associated with the development of the HR system and pay and reward strategies.
Job Closing Date: 09:00am 25 November 2025
Interview Date: 5 December 2025
The client requests no contact from agencies or media sales.
This is a senior leadership position focused on developing and delivering a diocesan Generosity Strategy. You will work closely with clergy, lay leaders, and diocesan staff to foster long-term relationships, increase pledged income, and embed generosity as a core value across the diocese.
This is a unique opportunity to shape the future of generosity in the Diocese of Lincoln. You’ll be part of a supportive team, working in a role that blends strategy, community engagement, and faith-based leadership.
Key Responsibilities
- Develop and implement a diocesan Generosity Strategy
- Promote the Parish Giving Scheme and contactless giving
- Build relationships with parishes, treasurers, and deanery partnerships
- Lead and manage the generosity team, including professional development
- Serve as a key liaison between parishes and the bishop
- Deliver regular reports to diocesan committees and parishes
- Implement and oversee donor management systems and CRM tools
- Collaborate with the National Giving Team and generosity professionals
The client requests no contact from agencies or media sales.


