Frontline services advisor jobs

About the role

As a Support and Wellbeing Advisor at SSAFA’s Glasgow’s Helping Heroes, you will play a key role in delivering high quality, person centred support to the Armed Forces Community across Glasgow and surrounding areas. You will provide advice, practical support, and casework, ensuring each beneficiary receives tailored support that meets their individual needs. You will promote inclusion, remove barriers, and improve access to services.

From triaging new enquiries to managing a varied caseload, you will be at the frontline of our work with Armed Forces community, including their families. You will build and maintain strong working relationships through regular liaison with external partners, including Glasgow City Council, other local authorities, and GP practices. You will also support the planning and delivery of social and resilience building projects. Outreach is delivered through external clinics across the city to extend reach and strengthen community engagement.

A key part of the role involves securing funding to support beneficiaries with household goods, essential food and energy costs, and debt related support.

This is a varied and rewarding role where no two days are the same. You will develop experience in multi agency working, safeguarding, and crisis intervention, while strengthening your skills in case management and project delivery. If you want to build strong community links or support the Armed Forces Community, this role offers a clear opportunity to make a meaningful difference for those who have Served.

As a pet‑friendly service, GHH regularly supports beneficiaries who may have assistance or support animals.

About the team

The team is based in a dog friendly office at the Pearce Institute in Govan, Glasgow, with the option to work remotely one day per week after probation. GHH is a partnership between SSAFA and Glasgow City Council, delivering trusted support to serving personnel, veterans, and their families during times of need.

Our approach is trauma-informed and focused on delivering intense, holistic wraparound support. This means addressing not only housing needs but also the wider challenges that impact stability, such as mental health, financial wellbeing, and social inclusion. Every intervention is designed to reduce risk, build resilience, and empower beneficiaries to sustain long-term housing solutions.

The GHH team works closely with key partners. These include Glasgow City Homeless Casework Teams, Citizens Advice Scotland, Veterans Housing Scotland, Erskine Veterans Village, Scottish Veterans Residences, and Defence Medical Welfare Services. You also attend stakeholder events out with office hours.

About you

This is a rewarding role for someone who is proactive organised compassionate and resilient with a clear commitment to improving outcomes for the Armed Forces Community. We welcome applicants with relevant experience or strong transferable skills and a genuine interest in working with people affected by complex trauma.

You will need to be motivated enthusiastic and organised with the confidence to manage your workload and make sound decisions under pressure. Integrity and a commitment to doing the right thing are essential alongside the ability to maintain boundaries and adapt your approach when challenges arise.

You will manage a varied caseload delivering holistic person centred support and helping beneficiaries navigate services during periods of crisis. Strong communication emotional awareness and problem solving skills are essential when supporting people with urgent and complex needs.

The role involves travel across the city and surrounding areas with outreach delivered from community venues and beneficiaries homes. You must be comfortable responding to change and uncertainty.

About SSAFA

SSAFA, the Armed Forces charity, is a trusted source of support for the Armed Forces community in their time of need. In 2024, our dedicated teams of volunteers and employees supported more than 54,000 people through a wide range of services. This includes veterans, serving personnel (regulars and reserves), and their families, wherever and whenever they need us.

SSAFA understands that behind every uniform is a person. We are here for that person and their family, offering practical, emotional, and financial support tailored to their unique circumstances.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

Closing date: Midnight on Sunday 07 June 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. 

Interviews: TBC

Supporter Care Advisor

Contract type: Permanent, Full time, 35 hours per week

Location: London, UK
UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.

Salary: £29,470 per year with excellent benefits

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

The Supporter Care Team have great conversations with both current and potential supporters to build engagement and support. Through delivering a wonderful experience for our supporters this builds long term loyalty crucial to our fundraising strategy.

About the role

As one of our Supporter Care Advisors, you will deliver an exceptional supporter experience, and work closely with fundraising teams to drive sustainable change.

In this role, you will:

• Be the first point of contact and build relationships with current and existing supporters
• Engage, inspire and motivate people to support WaterAid for the long term
• Support a programme of outbound calling and stewardship to engage those supporting WaterAid through organised or their own fundraising events
• Ensure all requests for information or resources are accurately fulfilled and recorded
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Requirements

To be successful, you will need:

• Proven experience of excellent customer/supporter service skills, demonstrating empathy, understanding and enthusiasm to support a wide variety of queries
• Proven ability of writing upbeat and engaging communications
• Proven ability to build great personal conversations and truly engage with the public
• Self-motivated with the ability to take initiative and identify areas for improvement – proactive data issue identification and problem-solving abilities

Although not essential, we’d prefer you to have:

• Previous experience in a front-line supporter/customer care role in a similar supporter/customer service environment
• An empathy with overseas development issues

Closing date: Applications close 12:00 PM UK time on Monday 8 June. Interviews are expected to take place week commencing 22 June.

*Shortlisting and interviews may be scheduled on a rolling basis, and the role may close earlier if a suitable candidate is found. Therefore, we encourage you to apply at an early stage. 

How to apply: Click Apply to upload your CV only and Cover Letter.

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre‑employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

• 36 days’ holiday (including 8 Bank Holidays)

• Option to buy an extra 5 days’ annual leave
• Employer pension contribution up to 10 %
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break.

These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.

Our Global Commitment:

Our people promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change !

To work on the Warm and Safe Wiltshire project to help Centre for Sustainable Energy (CSE) support the long-term wellbeing of disadvantaged households across Wiltshire, particularly individuals living in fuel poverty, those with health conditions, and communities that are otherwise hard to reach, including Armed Forces and veteran communities. As part of the Household Energy Services (HES) team, the Wiltshire Community Outreach Energy Advisor will bring experience engaging with different groups, charities, and local authorities. The post requires excellent customer service skills, personal resilience, and the ability to maintain professional boundaries. The role is primarily field based, delivering face‑to‑face energy advice, conducting home visits, and providing presentations to community groups and frontline professionals across Wiltshire.

Pay and conditions.

• We are flexible with the working hours of this role and will discuss this openly if you are invited to interview. 
• The salary for the role will be £29,024 per year (pro rata), rising to £31, 895 per year (pro rata) upon successful completion of probation period.
• You will be entitled to 25 days’ paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities.

An applicant appointed to the role will be expected to:

• To travel across Wiltshire to arrange and deliver events, workshops, talks and presentations to target support to vulnerable householders.
• To increase awareness of Warm & Safe Wiltshire amongst the Armed Forces community and other community organisations in Wiltshire.
• Develop, maintain and build upon new and existing partnerships with the Armed Forces and community partners.
• To provide face-to-face support for Wiltshire residents with energy-related issues so that they can stay safe, warm and healthy at home.
• To deliver outreach support to Wiltshire’s Armed Forces community including serving personnel, their families and veterans, for example attending coffee mornings and socials in Garrisons across Salisbury Plain.
• To deliver outreach support to community groups in Wiltshire who are client facing and interact with vulnerable householders daily, for example hosting an advice stand within a local library.
• To identify energy improvements that can be made to residents’ properties and make appropriate referrals for funded measures where possible.
• Help residents maximise their income and make appropriate referrals to partner organisations for further support (e.g., for benefits advice and social tariffs).
• Deliver home visits for residents with multiple issues, who are unable to access support outside the home or via phone/internet.
• Recognise and refer clients appropriately for energy casework if they have more complex needs (e.g., billing issues, energy debt, supplier complaints).
• To provide project administrative support.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:

• O’ Level or GCSE Maths and English or equivalent
• Previously worked with or volunteered for the Armed Forces.
• Three or more years’ experience working with different groups including charities, local authorities and public health.
• Experience of designing and delivering public engagement events.
• Experience of taking a lead on the delivery and coordination of project-based activity.
• Ability to respond to vulnerable clients in a respectful and engaging manner.
• Excellent written and verbal communication skills in English, with the ability to engage a wide range of people in an appropriate manner.
• Full, clean UK driving license to travel to meetings, homes, and businesses across the county.
• Understanding of safeguarding principles and the importance of protecting vulnerable individuals.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

Applications should be made on the application form available on the Centre for Sustainable Energy website. 

Your application should demonstrate how your skills and experience relate to the person specification on the job description.

The closing date for applications is 17:00 on Thursday 28 May 2026

If you have not heard from CSE by 17:00 on Friday 29 May 2026, please assume that your application has been unsuccessful.

Interviews will take place on Thursday 4 June, and Friday 5 June 2026.

If offer the role, we will ask you to provide evidence demonstrating your eligibility for employment in the UK.

We are looking for a proactive and compassionate Hospital Independent Domestic Violence Advocate (IDVA) to support victims and survivors of domestic abuse within a hospital setting.

The role is based at Chelsea and Westminster Hospital along with some working from the Victim Support office in Old Street and some home working.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As an Independent Domestic Violence Advocate you will provide pro-active, high quality, frontline service to victims of domestic abuse through on-going risk assessment, providing individual safety planning, trauma-informed support, guidance, information, and advocacy and enabling victim/survivors to access the services they need in the aftermath of the abuse and trauma they have experienced.

You may work within a Hospital Trust's Safeguarding Team to support both patients and staff in an Acute Hospital setting, who have experienced Domestic Abuse. You will make initial contact with victims of domestic abuse, explaining our services and assessing the impact of crime, or receive referrals from colleagues, in order to provide on-going support and case management.

Key Responsibilities

• Assess risks and needs using evidence-based checklists.
• Focus on high-risk cases with short to medium-term crisis intervention.
• Assist high-risk victims in accessing safety services.
• Deliver tailored support and information.
• Understand legal frameworks for protecting children and vulnerable adults.
• Provide advocacy on legal, housing, health, and financial options.
• Empower clients to recognize domestic abuse dynamics.
• Participate in Multi-Agency Risk Assessment Conferences (MARAC).
• Work with a team to deliver respectful, dignified, and sensitive services.
• Maintain accurate and confidential case records.
• Comply with data protection laws and organizational policies.
• Stay updated with procedures, policies, and professional codes.

About You

Ideally, you will have knowledge about legal remedies for domestic abuse victims and have experience working with drug, alcohol, and mental health issues. An understanding of benefits, housing, and homelessness would also be beneficial.

You will need:

• Strong understanding of domestic abuse and its impact.
• Demonstrate proficiency in English, both verbally and in writing.
• Experience in statutory, voluntary, or multi-agency settings.
• Competency in risk and needs assessment frameworks.
• Understanding of safeguarding issues.
• Direct service delivery experience to victims or vulnerable people.
• Ability to manage complex caseloads and prioritize work.
• Strong crisis management skills.
• Effective communication, negotiation, and advisory skills.
• Commitment to equal opportunities and diversity.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible

About the role:

At Single Homeless Project (SHP), we believe that the right technology can be transformative - not just for our teams, but for the thousands of Londoners we support every year. As our IT Helpdesk Officer, based in Kings Cross, you will be at the heart of ensuring every colleague has the tools, systems, and support they need to deliver life-changing work. From maintaining a smooth and stable IT service across all our locations to working closely with third-party providers, you’ll play a crucial role in keeping our organisation connected and effective.

This is a role where every day brings variety. You might be resolving a technical issue for a frontline worker in one of our services, managing system access to ensure our security standards remain high, or travelling across London to set up IT equipment in a new location. You’ll be involved in the delivery of projects and system implementations, from launching new contracts for internet and telephone services to helping integrate innovative solutions that keep us moving forward. Your knowledge of Office 365 security, cloud management, and best practice in IT support will be key to helping us work smarter and achieve more.

In joining SHP, you’ll be part of an organisation that invests in your development and offers real scope for progression. As you grow your technical expertise, you’ll also see the direct results of your work - supporting the people who make a lasting difference for those experiencing homelessness. This is more than an IT role; it’s an opportunity to be part of a mission, ensuring our teams can focus on what matters most: changing lives across London.

About you:

• Experience in Providing 1st and 2nd line IT support over a number of channels including face to face, phone, email, text, chat and video. 
• Excellent verbal and written communication skills. 
• Strong organisational skills and shows enthusiasm to all duties. 
• Ability to manage issues and questions via a ticketing portal, updating clients in a timely manner and following tickets through to resolution. 
• Experience in troubleshooting hardware including cloud servers, desktops, laptops and network equipment. 
• High level of personal organisation with the ability to plan and prioritise own work. 
• Has experience in Microsoft applications like Microsoft Dynamics CRM. 

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Please note we will be reviewing applications and inviting suitable candidates to interview (via Microsoft Teams) as applications are received. Therefore, please submit your application as soon as possible as we reserve the right to close the advert early if a suitable candidate is identified.

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require a basic DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted or progressed.

Job Title: Independent Domestic Violence Advisor (IDVA) – Male Victims Only

Position available: 1 full-time position (37.5 hours), available to male and female applicants

Salary: £25,282.44 - £28,861.62 (dependent upon qualifications and experience)

Closing date: 04 June 2026

BCWA reserve the right to close this advert before the closing date

All interviews will be held via Microsoft Teams

Is this you?

We are looking for a qualified/unqualified IDVA (training may be provided for the right candidate) to join our dynamic team.

We are looking for someone with experience of supporting victims/survivors of domestic abuse, managing a caseload and understanding the principles of safeguarding children and adults. The post holder will have a good understanding of the dynamics of domestic abuse and how this can affect victims.

This is a challenging role that requires empathy, compassion, excellent interpersonal and caseload management skills, a client-centred approach and proactive crisis intervention.

The Role:

Our Independent Domestic Violence Advisors (IDVA) provide a high-quality frontline domestic abuse support service to those at high risk of harm. IDVAs support victims of domestic abuse to assess level of risk, inform victims of their options and develop tailored safety plans to protect the victim and their children. They work within a multi-agency framework to advocate for the victim, including responding to and reporting to Multi-agency Risk Assessment Conferences (MARAC) on behalf of the victim.

The role supports the empowerment of victims/survivors, assisting them to recognise the dynamics of domestic abuse present in their own situation through one-to-one support and group work, to help them regain control of their lives. 

If you are self-driven, compassionate and hardworking with lots of ambition we would love to hear from you.

Job Title: Regional Independent Domestic Violence Advisor (IDVA)

Location: Sandwell, Walsall, Dudley (location to be confirmed)

Position available: 1 full-time position (37.5 hours)

Salary: £25,282.44 - £28,861.62 (dependent upon qualifications and experience)

Closing date: 04 June 2026

BCWA reserve the right to close this advert before the closing date

All interviews will be held via Microsoft Teams

Is this you?

We are looking for a qualified/unqualified IDVA (training may be provided for the right candidate) to join our dynamic team.

We are looking for someone with experience of supporting victims/survivors of domestic abuse, managing a caseload and understanding the principles of safeguarding children and adults. The post holder will have a good understanding of the dynamics of domestic abuse and how this can affect victims.

The Role:

Our Independent Domestic Violence Advisors (IDVA) provide a high quality frontline domestic abuse support service to those at high risk of harm. As an IDVA, you will support victims of domestic abuse to assess level of risk, inform victims of their options and develop tailored safety plans to protect the victim and their children. You will work within a multi-agency framework to advocate for the victim, including responding and reporting to Multi-agency Risk Assessment Conferences (MARAC) on behalf of the victim.

The role also supports the empowerment of victims/survivors, assisting them to recognise the dynamics of domestic abuse present in their own situation through one to one support and group work, to help them regain control of their lives. 

We have an exciting opportunity for an Independent Domestic Violence Advisor to join the team in Rochdale, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role

This role is office based in Rochdale Police Station and the ideal candidate will be based 3 days per week with Victim Support and a couple of days with external agencies who deliver direct support to children.

As an IDVA you will:

• provide pro-active, high quality, frontline service to victims of domestic violence & abuse through on-going risk assessment, individual safety planning, advocacy, emotional and practical support.
• work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse.
• work with survivors to ensure they have on-going support to manage their safety

Key tasks will include:

• Identify & assess risks and needs of domestic abuse victims using an evidence-based risk checklist.
• Focus on & prioritise high risk cases providing a pro-active, short to medium term crisis intervention service, through individual safety planning, advocacy, emotional and practical support.
• Working with high risk victims of domestic abuse assisting them in accessing services to keep them and their family safe.
• Developing individual safety plans to meet client's needs as identified in the needs and risk assessment.
• Providing advocacy, emotional and practical support and information to victims including exploration of legal and civil options, housing, health and finance and support clients through the criminal justice system.
• Empowering clients to recognise the features and dynamics of domestic abuse present in their situation.
• Providing long-term support to victims of domestic violence & abuse, who's ex partners are attending the Drive perpetrator programme.

You will need

• A good understanding of domestic abuse & its impact.
• To understand risk assessment, safety planning & risk management for victims of domestic abuse
• Knowledge of Safeguarding & legal responsibilities relating to this.
• Theoretical, practical & procedural knowledge of civil and criminal justice remedies for victims of domestic abuse.
• Experience of direct service delivery to victims of domestic abuse or other vulnerable people.

Please see attached Job Description and Person Specification for further details

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

As an Internal Auditor, you will carry out detailed financial audits across a wide range of social care settings, including residential care, supported living, and extra care services. This is a hands‑on, varied role that involves significant national travel and provides the opportunity to directly observe and influence financial practices in frontline services, both safeguarding and empowering the people who we support.

Working largely independently during service visits, you will review financial records, assess financial controls, identify areas of concern or risk, and support services to improve their governance and compliance. You will act as a trusted advisor to managers and frontline staff, offering guidance, problem‑solving support, and training where required.

Your work will help ensure that individuals receiving financial support, each with different levels of capacity, experience safe, empowering, and well‑managed financial care.

Key Responsibilities

• Conduct planned and unplanned financial audits nationwide, typically completing three audits per week (including occasional overnight stays).
• Produce clear, detailed audit reports outlining findings, risks, and required improvements.
• Identify financial irregularities, risks, or non‑compliance and recommend corrective actions.
• Escalate potential fraud or financial mismanagement in line with organisational procedures.
• Support investigations into financial concerns or discrepancies.
• Provide practical advice, coaching, and on‑site problem‑solving support to service teams.
• Deliver training to staff on financial responsibilities, procedures, and best practice.
• Analyse patterns and trends to contribute to wider policy, system, and training improvements.
• Represent the Internal Audit function in meetings and share key insights.
• Assist with financial incident management processes.
• Work proactively, managing your own schedule while providing regular updates to your line manager.
• Adhere to Creative Support’s values, policies, confidentiality standards, and Equal Opportunities Policy.

About You

We are looking for someone who is:

• Highly organised, proactive, and confident working independently
• Able to travel regularly across the country, including overnight stays.
• Skilled at analysing financial information with strong attention to detail
• An excellent communicator who can build rapport and offer supportive guidance
• Committed to safeguarding, fairness, and high‑quality practice
• Motivated by making a positive difference to both staff and the people we support
• Enthusiastic to contribute to our collaborative and consultative team culture, where we strive for continuous improvement by harnessing individual’s strengths and interests.

Experience in auditing, financial governance, or social care is advantageous, but we welcome applicants from a range of professional backgrounds who can demonstrate the right skills and values.

Vacancy Reference Number: 88366

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme, and we are unable to accept applicants with Skilled Worker Visas.

We have an exciting opportunity for an Independent Domestic Violence Advocate. You will be working as part of a dynamic team at New Era delivering crisis intervention, advocacy and support to high risk victims of domestic abuse.

The role will involve supporting service users across the Stoke-on-Trent and Staffordshire area, working 37.5 hours a week. 9-5 Monday to Friday, however flexible working and some evenings/ Saturdays maybe required. This post is permanent and subject to hybrid working following successful completion of probationary period .

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As an Independent Domestic Violence Advisor you will:

• provide a pro-active, high quality, frontline service to victims of domestic violence and abuse aged 18 and above
• make initial contact with victims of crime, explaining our services and assessing the impact of crime, or receive referrals from colleagues
• carry out on-going risk assessment, individual safety planning & offer advocacy and practical support.
• make proactive contact, providing high quality advocacy & support in line with service user needs
• attend relevant meetings & forums providing feedback to the wider team
• build relationships with local organisations to raise the profile of the service.

You will need:

• Experience of safeguarding, working with complex needs and completing risk management and safety planning is desirable.
• An excellent understanding of the issues effecting the communities you support including an understanding of the barriers to accessing support.

Please see attached Job Description and Person Specification for further details.

About Us

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.