Frontline services senior manager jobs in upper norwood, greater london

Helpline Supervisor

British Muslim Trust

Remote

£36,000 per year

Full-time

Contract (12 month contract )

Actively Interviewing

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Job description

Position Title: Helpline Supervisor
Reports To: Helpline Manager / CEO
Salary: £36,000 per annum, plus pension and employer NI contributions
Hours: 40 hours/week
Contract: Permanent, full-time, flexibility required in work hours
Location: Remote / Office-based – some evening/weekend work required

Role Purpose:

The Helpline Supervisor will provide support, guidance and supervise the helpline advisors and in the future helpline volunteers. The role will further provide emotional support and debriefing for the helpline advisors and volunteers during each helpline shift and when appropriate after each reported incident. They will also oversee the quality of service and ensure each report is dealt with appropriately to a high standard and that reports are logged appropriately recording all relevant information, ensuring data is protected and all procedures are followed.

Role Responsibilities:

Provide day-to-day supervision, guidance and emotional support to helpline advisors.
Monitor call logs, case records, and system reports to ensure quality and flag complex or urgent cases.
Ensure safeguarding protocols are followed and lead on referrals involving serious risk or protection concerns.
Deliver pre-shift briefings, post-shift debriefs, and facilitate reflective practice sessions.
Coordinate rotas and ensure adequate shift coverage.
Support the recruitment, onboarding, and ongoing training of helpline staff (and volunteers when).
Promote staff wellbeing and implement trauma-informed approaches in staff support.
Liaise with external agencies and partners to strengthen referral pathways and collaborative responses.
Lead on service improvement by identifying trends, risks, and areas for development.
Monitor and analyse service data to contribute to internal reviews and funder reporting.
Ensure compliance with data protection, confidentiality, and safeguarding standards.
Undergo regular training in trauma-informed approach, safeguarding, anti-Muslim hate and any other relevant topics.

Person Specification:

Supervisory or senior experience in helpline, casework, or support services.
Proven ability to provide emotional and professional support to frontline staff.
Experience in handling safeguarding referrals and risk assessments.
Trauma-informed approach and working knowledge of hate crime, discrimination, and support needs.
Strong understanding of anti-Muslim hatred and Islamophobia.
Excellent understanding of British Muslim communities, their diversity, and everyday practices.
Excellent interpersonal, leadership, and communication skills.
Strong organisational skills and ability to manage competing priorities.
Experience using communication and case management platforms (e.g., RingCentral, Zoho, Microsoft 365) is desirable but not necessary.
Experience in monitoring, evaluation, or impact reporting is desirable.
Commitment to equality, diversity, and inclusion.

Strong commitment to inclusion, ensuring that individuals from all backgrounds feel heard, respected, and supported. This includes working sensitively with people of all faiths and none, and with diverse identities, including LGBTQ+ individuals, queer Muslims, Muslims from minority sects, and other marginalised or intersectional communities.
Enhanced DBS check required (to be obtained on your behalf if your application is successful).

Note: This job description is not exhaustive and may be subject to review and amendment from time to time in line with organisational needs. As the helpline opening hours extend then there is potential for the working hours and timings to change or increase.

Applications are being accepted on a rolling basis until the role is filled with a suitable candidate, with the aim of appointing someone by mid-August to early September. To apply, please send your CV and cover letter, Applicants are responsible for ensuring they have the legal right to work in the UK and will be required to provide ID and verification if shortlisted.

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British Muslim Trust View profile

Non Charity Employer

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Refreshed on: 11 August 2025

Closing date: 11 September 2025 at 14:42

Tags: Communications, Training / Learning, Counselling, Ethnic Minority / BAME, Faith-Based, Gender / Gender Based Violence, Helpline, Justice, Mental Health, Mentoring / Coaching, Muslim, Qualitative, Quantitative, Refugee / Immigration, Victim Support, Women's Rights, Youth / Children, Social / Support Work

The client requests no contact from agencies or media sales.

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Global Head of Finance

The Fund for Global Human Rights UK

Spitalfields, Greater London (Hybrid) 6.99 miles

Upward of £87, 822, depending on years of experience in a comparable role

Full-time

Permanent

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Job description

Global Head of Finance
Hybrid: London, Spitalfields & homeworking
Full-Time | Permanent
Salary: Upward of £87, 822, depending on years of experience in a comparable role + Excellent Benefits

*Details of how to apply at the bottom of the advert*

MLC Partners are proud to be exclusively partnering with The Fund for Global Human Rights. This is a pivotal leadership role within the organisation, and an opportunity to contribute your skills within a purpose-driven, values-led organisation that recognises the importance of a people-centred approach to leadership and operations.

The Fund is an international nonprofit that exists to support grassroots human rights activists across the globe, those working with courage and conviction in their communities to create a fairer, more just world. Since 2002, the Fund has channelled more than $165 million in flexible, long-term support to local leaders and organisations on the front lines of change.

At the Fund, finance plays a central role in supporting effective, sustainable human rights work around the world. The organisation is committed to fostering a working environment where people feel respected and supported. Their values of respect, integrity, agility, sustainability, and inclusivity, are embedded in both strategic direction and in day-to-day decision-making.

This is a significant moment for the Fund as it embarks on the next phase of its strategic growth, and following recent organisational reviews, they are building the internal systems and leadership needed to sustain its long-term impact.

The Role

As Global Head of Finance, you will lead a small, dedicated international team, overseeing strategic financial planning, operational excellence, and regulatory compliance across UK and US entities.

You’ll play a key role on the Fund’s management team, ensuring financial integrity, promoting sustainable growth, and partnering across functions to embed strong financial practices organisation-wide.

This is both a strategic and hands-on role, offering the opportunity to guide long-term financial direction while staying closely connected to day-to-day operations and people.

Duties include, but aren’t limited to:

Financial planning, reporting and strategy: managing annual budget cycle, produce monthly, quarterly and annual finance reports.
Compliance, Audit and Risk Management: Oversee annual audits for both US and UK entities, support compliance checks and procurement systems meet organisational and donor requirements.
Investment, Treasury and External Relations: Monitor and management investment and cash accounts across both the US and UK – optimising returns. Managing external banking, investment and lease negotiations, managing annual vendor negotiations and renewals globally.
Systems optimisation and process improvement.
Team leadership: Lead and support the finance team, reviewing outputs, resolving issues to support high performance. Oversee financial training to all budget holders to maintain financial literacy and accountability across the organisation.

Essential experience

The successful candidate will possess blends of technical financial expertise with operational leadership with a continuous commitment to purpose-driven work. You will have:

Professional financial qualification (CPA, ACCA, CIMA or equivalent)
Senior-level finance experience in an international charity or NGO sector.
Strong familiarity with both UK SORP and US GAAP.
Proven extensive knowledge of strategic financial leadership.
Experience supporting grant management and donor reporting.
A commitment to human rights, social justice, and inclusive workplaces.
Mindset for process improvement and cross collaboration and partnership.
Strong commitment to building and maintaining a diverse and inclusive workplace.

How to Apply/Interview dates

To apply for this role, either apply directly via the Charityjobs link with an updated CV and Cover Letter, or see details on 'How to apply' page on the candidate pack attached, and send details to the specified central inbox. To discuss the role details, please reach out to Annabelle at MLC Partners.
We particularly welcome applications from individuals from underrepresented communities, including Black, Asian and minoritised ethnic groups, disabled people, and LGBTQIA+ individuals.

Application closing date: 1st September
1st stage interviews (virtual): 17th & 18th September
2nd stage interviews (face-to-face in Spitalfields): 25th September

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