Fundraising and communications manager jobs

The role is a key part of the Doctors of the World (DOTW) UK Policy and Advocacy team, contributing to the implementation of our three-year strategy and maximising the impact of our policy and advocacy function. The team focuses on influencing UK health and migration policy, improving access to NHS services for minoritised communities and populations and strengthening the right to health in the UK.

The post holder will play a critical role in ensuring DOTW UK’s advocacy and influencing work is informed by our service users’ experiences and seeks to bring about the changes they want to see. To this end, the role will lead work with DOTWs expert by experience group, liaising and coordinating different engagement activities, identifying co-production opportunities and supporting members of the group to meaningfully participate in the organisation’s advocacy work and drive change.

Those with lived experience of migration, the asylum system, homelessness, or exclusion from health services are encouraged to apply. 

We are recruiting for this role on a rolling basis; we will review all applications on receipt and invite applicants that meet the minimum requirements to interview. 

Do you speak Bangla?

Harris Hill – Charity Recruitment Specialists is proud to be partnering with a dynamic emerging charity dedicated to creating meaningful impact in health and education across Bangladesh. We are assisting in their search for a Charity Administrator for an exciting 12-month fixed-term contract. This fully remote role (UK-based) offers the potential for extension.

Rooted in community-driven development, the organisation aims to empower local voices, strengthen healthcare delivery, and improve access to education at the grassroots level.

We are looking for a proactive and detail-oriented Charity Administrator to lead on core administrative and compliance functions during the crucial start-up phase. You will be instrumental in the charity’s formal registration process with the Charity Commission, drafting essential governance documents, setting up operational systems, and ensuring that policies and procedures are both robust and fit for purpose. Your work will support trustees, liaise with external partners and advisors, and help establish the frameworks needed for long-term, sustainable growth.

You will be the central point of coordination between the UK-based team and stakeholders in Bangladesh, helping bridge cultures and systems while ensuring smooth communication. The role also involves assisting with documentation for early-stage fundraising efforts and contributing to the development of internal reporting tools that will help track progress and impact.

This role requires someone with some knowledge of Bangladeshi culture and languages (Bengali or Bangla). To be successful, you will have experience in charity set-up or small charity administration and a strong understanding of the UK Charity Commission regulations. You will be comfortable juggling priorities, managing multiple workstreams, and drafting professional documentation. Familiarity with international development would be advantageous, though not essential.

To apply, please submit your up-to-date CV. Cover Letters are not required for this recruitment. 

Please note, only successful applicants will be contacted with further information.

As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Citizens Advice Rhondda Cynon Taf

Wales (Hybrid)

Salary £58,500 - £70,000 (based on experience)

Full-time

Permanent

Job description

Our cause never changes, Citizens Advice Rhondda Cynon Taf is here to make society fairer. We have a reputation for high quality provision of advice services, helping over 20,000 people last year.

As CEO, you are responsible for providing strategic leadership and direction for Citizens Advice Rhondda Cynon Taf, working collaboratively with the Board to shape the organisation’s strategy, direction, and policies and leading the Senior Management team.

Your role is to ensure the organisation maintains a strong focus on growth and sustainability, maximising opportunities for collaboration, service development, and delivery at both local and regional levels. You will work to build on Citizens Advice Rhondda Cynon Taf’s existing reputation as a truly influential force in the area, and beyond, fostering networks, alliances, and robust relationships with stakeholders and partners.

If you are interested in finding out more about this opportunity, please download the job pack attached for further information.

We deeply value our people and foster a supportive, socially just culture within a charitable environment. This role offers a rewarding remuneration package with excellent terms and conditions:

● Hybrid working offered

● A flexible 37 hour working week

● Pension scheme - employee minimum contribution of 5% and employer contribution of 4%

● Generous holiday entitlement

● Annual pay review

Closing Date: 19th May 2025

Provisional Interview Date: w/c 26th May 2025

Responsible to: Engagement Team Manager
Team: Engagement
Place of work: Home-based (within specified geographical area)
 
Benefits:

• Salary – £27,000 per annum
• 35 hours per week, Monday to Friday
• Home-based (with occasional UK travel)
• 26 days annual leave plus all Bank Holidays
• bhsf cash plan, 3% pension contribution, death in service insurance
• Learning and development opportunities, Employee Assistance Programme

 
Job summary
 
Reporting to the head of growth and sitting within the engagement team you will:

• recruit volunteers by promoting Re-engage’s services,
• develop effective relationships with new and existing referrers such as social prescribers and community link workers
• identify and cultivate new, innovative referral pathways to connect with a broader demographic of seniors experiencing social isolation and loneliness
• support the wider Re-engage team in the delivery of our grant funded projects

 
Engagement officer tasks and requirements
 

• Growing and developing our network of referral partners, including social prescribers and link workers, ensuring that Re-engage's work is promoted to people aged 75 who are experiencing social isolation and loneliness.
• Partnering with communities to create regular, volunteer led, social gatherings for people aged 75
• Utilise Re-engage's CRM (OPUS) to inform evidence-based, data-driven decision-making to develop effective engagement plans.
• Working closely with the service delivery team ensuring that the right people are recruited and engaged into the right roles, in the right place, and at the right times.
• Collaborating with the communications team ensuring the widest possible publicity for the region’s needs through media and social media opportunities, local press, radio, TV, and online forums.
• Liaising closely with the fundraising team delivering against recruitment targets linked to grants.
• Working with the fundraising team on proposals and grant applications using regional knowledge, identifying local need, and collecting case studies.
• Identifying speaking and presenting opportunities ensuring that Re-engage's work is promoted to referrers.
• Working effectively as part of a regional team, maintaining, and growing all Re-engage services.
• Joint accountability, with colleagues in the region, for the engagement of older people and recruitment of volunteers into Re-engage's portfolio of services
• Carrying out any other reasonable tasks assigned to you by your line manager.
• You’ll be a proactive, solution-focused person with passion and skill for networking and building relationships. You’ll be experienced at building and maintaining effective relationships with referrers and social prescribers and will be a flexible, hands-on team player, who will deliver Re-engage's strategic objectives, values, behaviours, and working practices.

 
Knowledge, skills, and attributes
 
Essential

• Excellent people skills with a proven ability to network and collaborate with professionals, partners, older people, volunteers, and colleagues.
• Digital first approach with strong ability in all areas of working digitally.
• Experience of working across different sectors and developing links with other organisations.
• Excellent interpersonal, written, and verbal communication skills
• Organised and methodical approach to work with strong administrative skills
• Enthusiastic about using technology to its full advantage to engage and recruit older people and volunteers and make data informed decisions.
• Self-motivated, able to work remotely with minimal supervision.
• Experience of working to deadlines and meeting KPIs and targets
• A positive ambassador for Re-engage - committed to an organisation that challenges ageism, empowers volunteers and recognises and values diversity.
• Able to work your own initiative as well as collaboratively as part of a team
• A clear understanding of safeguarding systems and processes and of confidentiality and the implications of GDPR when working with volunteers and older people.

 
Desirable

• Experience of community engagement or sales, including online engagement.
• Experience working in a target-driven work environment
• Skilled at building and maintaining effective relationships with a wide range of stakeholders from the statutory, commercial, and voluntary sectors to deliver results.
• Interested in learning about loneliness, social isolation, and factors that impact the ageing population.
• Understanding of volunteer journey, including recruitment and engagement.
• Full driving license and own car preferred as this post will require regional travel as and when required and the occasional overnight stay.
• Understanding of, and empathy with, the issues affecting older people who are isolated, and lonely.

 
About Re-engage
 
Re-engage is a charity that is positive about older age and committed to reducing loneliness so that people can have social lives and friendship groups however old they are. We inspire and enable meaningful connections and shared experiences within communities across the UK for people over 75 facing loneliness and social isolation.
 
Our volunteers work together to create better communities and help to enrich the lives of our members. Older people who may have felt very alone now feel valued as individuals, continue to form friendships, and have groups that give support. We make sure that people know they are important well into their old age.
 
We are proud of our values - positive, innovative, transparent, evidence-based, and accountable - and of our ethos of bringing generations together.
 
Our vision is a world where no one is ever too old to make friends and enjoy social interaction.
 
Our mission is to work within communities to end social isolation and loneliness in older people.
 
Re-engage is committed to growing a staff team that enjoys coming to work every day and gets satisfaction out of being part of delivering significant impact to the lives of older people. We all work remotely, and we don’t let that stop us from getting to know each other and enjoying down time together. Our wellbeing programme includes multiple interest groups: music, books, hobbies etc as well as coffee and catch ups, quizzes, mindfulness, and other group activities. Everyone is encouraged to get involved in working groups and staff networks, all of which contribute to us getting to know each other. We have strong values and promote behaviours that underpin all we do.
 
How we recruit
 
Don’t meet every single requirement? Studies have shown that women and people from ethnic minority backgrounds are less likely to apply to jobs unless they meet every single qualification. At Re-engage we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we’d encourage you to apply anyway. You may be just the right candidate for this or other roles.
 
Re-engage uses the Hireful platform which helps remove unconscious bias for a forward-thinking, fair, and objective alternative to traditional hiring. Instead of using your CV alone, we'll be asking you to answer questions to test essential skills needed for the role. The responses are then anonymised and reviewed in a random order by members of our team. This enables us to make data-driven assessments focused on someone's ability, rather than their background.
 
The Hireful platform also asks some demographic questions before you start your application. We never see these responses with your application. We only see summary statistics to help us check if our candidate pool is balanced and if everyone has an equal chance to get hired irrespective of their background. If you prefer, you can easily opt out of answering these questions.
 
We would rather AI wasn't used for your answers as we want the real you, however we do reserve the right to reject applications if we feel the use of AI has been excessive.
 
The closing date is midnight on 18 May 2025 and interviews will be held week commencing 26 May 2025 and week commencing 2 June 2025
 
REF-221405

Deafblind UK supports people who have both sight and hearing loss. You’ll be welcomed into our big family of clinical, operational and administrative staff who are all passionate about making life better for our members. Working for Deafblind UK is flexible and friendly. We support a healthy work-life balance and from the moment you join us, you will be fully supported by the wider team. You will also get a generous annual leave allowance and access to our Westfield Health Cash Plan.

We are looking to recruit a full-time officer to join our Charitable Services team delivering employability support for individuals with a sight and hearing loss across Greater London.

We are seeking a good self-motivated planner with experience of employment services who can develop our delivery of the service across London, helping people to identify and reach their chosen goals. You will have a good track record of delivering support in one to one situations and also in group settings, both face to face and online.  You'll also need to be an effective networker who can create and maintain relationships with a wide range of partner organisations.

The people we support have varying degrees of sensory loss, from the mild to the more profound.  We are committed to respecting and celebrating the unique personalities and aspirations of each individual as we work with them to identify the most empowering bespoke action plan for them. 

Please note that prior experience of working with people with sensory loss is helpful but not essential for this role, as all relevant training will be provided.

Contact us for further details of the job role on 0800 132 320.

The Company

We support people who have combined sight and hearing loss which affects their access to information, mobility, and communication. We help them to live with their condition and to build their confidence and independence.

Deafblindness affects everyone in different ways. Some people might have mild sight and hearing loss whereas others can’t see or hear anything. It can be isolating and lonely and can lead to mental health issues - but it’s far more common than many people realise. Around 450,000 people are affected by sight and hearing loss in the UK.

Schedule:

• Day shift
• Weekdays

Work authorisation:

• United Kingdom (required)

Work Location: Office based in central London with regular independent travel across Greater London required.

Application Instructions

To apply please provide a CV and one page cover letter demonstrating your previous experience and suitability. AI generated letters will be overlooked.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

This is an pivotal time to join us as we continue to roll out support services for people with incurable breast cancer.

This role leads on the further development of Breast Cancer Now’s secondary breast cancer services across the UK and online, building on the success of recent growth and exploring new opportunities. As a member of the services leadership team, you’ll make a full contribution to the leadership, strategic planning and development of Breast Cancer Now’s support services, working collaboratively with other heads and managers across the organisation.

About you

You’re an experienced, empathetic and clear-thinking leader who’s able to demonstrate how you’ve achieved stretching targets, preferably in a service delivery environment. Skilled at getting the best out of people, you’ll be able to support your team through growth and change, whilst ensuring the quality of our support services remains high.

You’ll understand the challenges faced by people living with secondary breast cancer. And have a strong commitment to improving their quality of life. Relationship building and excellent communication skills will be second nature to you, with a confident, articulate approach and the ability to relate to people at many different levels and across teams. You’ll be determined to achieve our ambitious vision for the future and turn this into reality, showing resilience and creativity in overcoming any challenges.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role can be primarily based in either our London or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact us.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date 9.00am on Thursday 22 May 2025

1st stage Interview date Monday 2 June 2025

2nd stage Interview date Friday 6 June 2025

Job Title: Health Advocate Educator

Location: Warwickshire
Salary: £25,857.12 per annum
Contract type: Full Time,Permament

Hours: 37.5 hours per week

This is an opportunity to join Refuge as an Health Advocate Educator supporting women and children who are impacted by domestic violence. 

The Health Advocate Educator will train and provide ongoing support to GP practices and other health professionals to enable primary and secondary care staff to be able to effectively talk to their patients about domestic violence and abuse (DVA), provide early identification and offer appropriate care pathways for female, male and non-binary survivors of domestic violence and abuse, aged 16 years and over and their children.

The post holder will work in partnership with the local ICB and the service manager to proactively develop and maintain links with health providers in the local area.The post-holder will work within a defined locality, either Stratford-upon-Avon District; North Warwickshire and Nuneaton and Bedworth, or Warwick District and Rugby borough; building links with health professionals and support agencies.  

Travel around Warwickshire for client appointments essential to role, therefore use of a car essential.

As part of this role, you will be required to participate in an out-of-hours on call rota.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. 

Closing Date: 09:00am 26 May 2025

Interview Date: 2 June 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. 

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

The Head of Operations and Projects will oversee the infrastructure of our charity. This position will involve fostering a motivated and engaged volunteer base, strategic oversight of our BUBR Africa initiative and conducting impact analysis of our activations. The ideal candidate will be passionate about community engagement, skilled in project management and possess a strong analytical mindset.

Role Title: Head of Trusts and Global Markets

Salary: £55,194.00 -Band E

Location: London, we offer hybrid working; however, the successful applicant will be required to work from our London office on a regular basis and be available for in-person meetings as needed.

Tenure: Permanent, full-time 

ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty.  As part of the ActionAid Federation, we work with women and girls, our partners, and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want.

Are you a keen advocate of women and girls’ rights in emergencies?

Are you a skilled and experienced professional in the field of trusts and global markets? 

Could you lead the strategic development of the trusts and global markets programme, ensuring full consideration of audiences (internal and external) and propositions to create an engaging strategic plan aligned to the organisational strategy ?

Do you have the skills and experience to provide leadership to the Trusts and Global Markets team ensuring they are fully equipped, enabled and supported to develop exceptional partnerships and deliver against targets and organisational priorities?

Then we'd love to hear from you!

ActionAid is looking for an experienced high value relationship expert to join the Trusts and Global Markets team as Head of Trusts and Global Markets. The role is crucial to the strategic direction of this area, part of the high value philanthropy and partnerships team at ActionAid UK. We’re looking for someone with strong experience of developing and running a high-end Trusts partnerships programme, with proven experience of building and maintaining relationships with Trusts or other major sources of income such as HNWI/corporates that has resulted in significant gifts and a proven ability to hit financial targets. 

The successful candidate will have a proven track record of leading, inspiring and developing teams, through periods of organisational change and uncertainty. The post holder will need to be an excellent networker, innovative, creative and be confident in influencing for results. You will be empowered to represent ActionAid and to take decisions quickly. You’ll be joining a high performing collaborative team, at a really exciting time for the organisation.

Key responsibilities include:

Building and maintaining relationships with key trust and foundation donors
Developing fundraising strategies to secure funding for our programs and projects
Managing our diverse global investment portfolio to achieve financial growth and stability
Monitoring and evaluating the performance of our investments and adjusting strategies as needed
Collaborating with stakeholders to ensure alignment with organisational goals and objectives

To be successful in this role, you should have a strong background in finance, fundraising, or investment management, as well as excellent communication and relationship-building skills. A solid understanding of trusts, foundations, and global markets is also essential.

If you are looking for an impactful, challenging and rewarding opportunity to make a positive impact on the world, we encourage you to apply for this position. 

Further details available within the JD

Due to the nature of this role, the successful candidate will be asked to participate in criminal records checks at the point of offer.

Additional Information:

Diversity, Equality, Inclusion and Belonging:

Diversity, Inclusion and Belonging are key to our organisational culture.  We are on a journey to become not only an anti-racist organisation but one that proudly celebrates the diversity of all applicants and employees.  We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. We especially welcome applications from those from underrepresented/marginalised communities.

AAUK is a disability Confident Committed organisation and as such any candidate that declares a disability will be shortlisted for interview if they meet the essential criteria for the role.

Referencing and Safeguarding:

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include safeguarding, criminal records and terrorism finance checks. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK Staff and ActionAid UK Representatives to share this commitment. We will not tolerate our Staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work.

Working practices:

ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process.

ActionAid UK has a hybrid working policy for many of our roles.  The requirement will vary from team to team and the responsibilities of individual roles.  As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and “Company Connection days.”  Some roles may require in-office attendance on all days and if so, these will clearly be marked as in-office roles.  

Please note that ActionAid UK does not offer fully remote working options.  We encourage you to discuss hybrid working expectations at interview.

Recruitment Processes:

Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible.

If we receive a very high response, we may close the vacancy early and will not accept further submissions. 

Title: Director of Finance & Operations

Location: London (hybrid working – minimum two days a week in the office)

Art Fund is seeking a strategic and collaborative Director of Finance & Operations to join its Senior Management Team and help shape the future of the UK’s cultural landscape.

Art Fund is the national fundraising charity for art. With over 142,000 members and a network of 900 museums, galleries, and historic places across the UK, it is a pioneering and independent voice in the cultural sector enriching collections, growing audiences, and advocating for the vital role museums play in society.

This role comes at an exciting and transformative time for the organisation. As Art Fund progresses through the final stages of its 2022/27 strategy and prepares for the next chapter, the Director of Finance and & Operations will play a critical leadership role in helping the organisation scale its impact, drive operational excellence, and support long-term growth.

The opportunity

The Director of Finance and & Operations will provide strategic and operational leadership across the following key areas: finance, people, governance, legal, facilities, and risk. They will lead a multidisciplinary internal services team and work closely with the Director, Senior Management Team, and Board of Trustees.

Major priorities will include embedding a new finance system, supporting the successful delivery of a cross-organisational CRM implementation, and the next five-year strategy and financial plan.

This position requires a qualified accountant with strong strategic planning and commercial acumen, ideally with experience supporting income growth and business innovation in a complex, values-driven organisation. They will be a natural relationship builder with excellent interpersonal, influencing, and communication skills.

While prior experience in the arts, heritage, or charity sectors is welcome, it’ is not essential. What matters most is a genuine passion for Art Fund’s mission to make art and culture accessible to all.

Candidate profile

Art Fund is looking for an individual who can demonstrate:

• Proven success in strategic leadership and financial management
• Strong experience of business planning and income generation
• A collaborative and inclusive leadership style
• A commitment to data-led decision-making and continuous improvement
• Deep understanding of organisational governance, risk, and compliance
• Outstanding team leadership and the ability to foster a positive, values-based workplace culture

What Art Fund offers

Art Fund offers a rewarding working environment, a beautiful canal-side office in King’s Cross, and a compelling benefits package, including:

• 27 days’ annual leave, plus bank holidays
• 10% employer pension contribution
• Free National Art Pass (with a plus one)
• Art Allowance and Art Time to support cultural engagement
• Private healthcare cashback plan
• Flexible hybrid working and home office equipment allowance

Art Fund is committed to equity, diversity and inclusion, and welcomes applications from candidates from all backgrounds.

Allen Lane is acting as an employment agency advisor for The Art Fund on this appointment. For further information about the role, including details about how to apply, please visit Allen Lane website or reach out to Rosemary Pini at Allen Lane.

Timeline:

• Closing date: Wednesday 14th May
• Shortlisting: 28th May
• First interviews: Week commencing 2nd June
• Final Stage Interviews: Week Commencing 9th June and 16th June

An exciting opportunity to Support Salesforce as it’s embedded within an international charity operating in 18 countries, helping poor and marginalized families and children in Eastern Europe. Welcoming applications from candidates within Europe. 

The role sits within our Salesforce team, supporting all our countries internationally. 

The role will occasionally require travel to our London office (175 Tower Bridge Road) and internationally for meetings and therefore requires a flexible approach to working. Applicants must be very competent English speakers and have the right to travel to the UK and work in one of the following countries: UK, Albania, Belgium, Bosnia-Herzegovina, Bulgaria, Denmark, Germany, Moldova, Netherlands, Norway, Romania, Switzerland or Ukraine. Salary in GBP or equivalent in local currency. 
 

About Mission Without Borders International 

Mission Without Borders is an international Christian organization working in six of the poorest countries in Europe. Our Mission is to journey with the poor and marginalized, bringing practical and spiritual support with hope of a better future, enabling and encouraging people to lift themselves out of poverty.

Whether it is a hot meal for a homeless person, a homework club for a struggling pupil or seeds for a father who wants to grow vegetables for his family. We support families and children through our sponsorship programs by providing after school clubs and investing in sustainable businesses to get them back on their feet. We provide emotional support to those who need it most, working through issues that could be holding them back, such as conflict, past trauma or addiction. 

We respect the dignity of the individual and help develop self-sufficiency and a sustainable future. We serve people without regard to their religion or ethnic background. 

Mission Without Borders International leads and co-ordinates the work of the six countries in Eastern Europe where we carry out our project work, and 12 countries where we raise support. An international staff team supports this work in terms of community development, best practice, fundraising, communications, finance, IT, Digital, and Salesforce. 

This position is within MWB International.  
 

About the role 

Mission Without Borders is seeking an experienced Salesforce Support Specialist to focus on three key areas; Salesforce Administration, training, and process documentation. 

As a Salesforce expert and product champion, the post holder will work closely with our existing Salesforce Support Specialist to be the first point of contact for Salesforce support and training across all staff in all 18 countries. They will triage incoming tickets, provide support, fix problems, make configuration changes, and work closely with our Salesforce Developer and Product Owner to manage change requests. 

With significant stakeholder engagement, they will help to develop a staff training programme for all countries and deliver both routine and ad-hoc training for new employees, new processes, feature changes, and upgrades. 

Process documentation will need to be created for new, modified, and existing Salesforce/business processes along with details of third-party integrations and submitted change requests. 

The role sits within the International Salesforce team, led by the Salesforce Developer and Product Owner. The team’s purpose is to be guardians of the organisations data and processes, supporting the rollout, maintenance, and extension, of our Salesforce platform and services. The Salesforce Developer and Product Owner reports to the International Chief Information Officer (CIO), who is responsible for leading MWB’s digital transformation and ensuring the successful implementation of several new digital, IT, and Salesforce initiatives. 

Who we are looking for 

You must be an exceptionally competent English speaker and have the right to travel to the UK and work in one of the following countries: UK, Albania, Belgium, Bosnia-Herzegovina, Bulgaria, Denmark, Germany, Moldova, Netherlands, Norway, Romania, Switzerland or Ukraine. 

You will have proven experience as a Salesforce Administrator, educated to relevant degree level (or equivalent, or qualified by experience), be a certified Salesforce Admin, and have experience with NPSP. 

A logical thinker, excellent problem solver, and an ability to juggle multiple duties and prioritise incoming requests. 

You must be an excellent written and verbal communicator, have strong stakeholder management skills, and be excellent at customer service.

We are seeking an exceptional trainer who can plan and run online (or occasional in-person) training sessions and create detailed process documentation and training materials to accompany them.

Rewards and benefits 

• Up to 30 days annual leave plus bank holidays 

• Enrollment into our pension scheme 

• Flexible approach to working (involves occasional travel to London, UK office or internationally) 

Are you passionate about using data to drive change and make a difference?

We’re on the lookout for a strong communicator and dynamic problem-solver who will lead how we collect, manage and report on data to drive our vision and strategic mission.

As our Impact Data and Reporting Lead, you will deliver our data strategy and lead on data infrastructure transformation and visualisation. You’ll play a key role strategic role in the organisation to ensure that we have access to relevant and accessible data that drives evidence-led decision making. You’ll bring top-notch communication and relationship building skills to this role as well as a strong understanding of collecting, analysing and using data.  

If you are driven by a sense of purpose, excited to shape the future of an ambitious organisation, and eager to contribute a thriving team, we would love to hear from you. 

Doorway has operated across Warwickshire since 1997 providing a range of services for young people who are experiencing or at risk of homelessness.

Our key objectives are:

· To prevent youth homelessness and the exclusion that embeds it.

· To increase access to safe and secure accommodation for young homeless people to alleviate homelessness and exclusion.

· To promote a personalised approach to young people’s housing and personal development needs.

· To influence policy that affects homelessness and excluded people.

We are proud to have worked with so many fantastic young people by listening to them and offering appropriate advice, support and wellbeing options as well as accommodation.

Doorway is seeking an exceptional and inspiring leader with the following:

· experience in successfully balancing the strategic and operational leadership responsibilities

· ability to manage high performing teams of staff and volunteers

· a good knowledge of housing and homelessness, local authorities and the charity sector

· able to develop strong and lasting relationships with a broad range of stakeholders, including young people who are at the heart of our service delivery.

· senior experience in an organisation of similar scale and complexity

· sound financial and commercial acumen with a track record of identifying and securing funding

Above all else, you will be intrinsically values driven and aligned to our purpose and culture. You will demonstrate a strong commitment to equity, diversity and inclusion along with a passion for tackling social injustice.

Position: Head of Data and Business Intelligence
Type: Full-time (35 hours a week), permanent
Location: Office-based in London, N4 with flexibility to work remotely
Salary: £65,118 per annum plus excellent benefits
Salary Band and Job Family: Band 4

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information. 

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

This year, we’ve embarked on a bold, strategic initiative to enhance our data capabilities. We’re aiming to improve our data use, integration and analytics to increase engagement, maximise impact and drive forward our strategic goals. With a key focus on: effective and efficient operations; collaboration; and continuous improvement in our Technology, Strategy and Business Intelligence teams.

To achieve this ambition, we’ve developed a new technology infrastructure which we are calling “Sage”.  We’re implementing new technology infrastructure this year (such as our new CRM system and suite of data tools – Microsoft Dynamics). 

We will be taking a structured and phased approach to transitioning and embedding our new team structures, infrastructure and ways of working as part of Phase 2 of this Project.

Our Head of Data and Business Intelligence is a cross-organisational leadership role responsible for improving our use of data and insight. This role involves overseeing impact measurement, data governance, and the effective use of BI tools to support evidence-based decision-making. By driving data maturity and fostering a culture of data and insight driven decision-making, this role will help ensure that the MS Society maximises organisational impact and operational effectiveness through robust data management and analysis.

Our Head of Data and Business Intelligence is responsible for: 

• Provide strategic leadership and implement initiatives to improve data maturity and the overall data and insights culture across the organisation
• Develop and implement a comprehensive and organisational-wide data management and BI framework(s) aligned with the MS Society’s mission and organisational strategy
• Act as MS Society’s Data Protection Officer, overseeing compliance with data protection laws and regulations, and acting as the key point of contact for regulatory bodies and data subjects
• Drive adoption and effective use of data management and BI reporting and analysis tools across the organisation
• Collaborate with senior leadership to identify key data, insights, and reporting needs
• Improve and implement an organisational-wide logical data model and taxonomy
• Develop and manage a high-performance data and BI function and ensure practices continuously improves
• Chair a cross-organisational Data and Information Management Group

For this role we’re looking for:

• Experience in a senior data management and BI role, driving up data maturity across an organisation with a variety of disciplines, teams and processes
• Expert knowledge of business intelligence concepts, data visualisation and analytic methods
• Detailed working knowledge of one or more intelligence platforms e.g. PowerBI, and proficiency in SQL
• Experience of developing and managing a technical team, which provides advice and data related services across an organisation
• Experience in training and mentoring staff in the use of data
• Broad knowledge of information and data architecture
• Experience of managing external stakeholders and 3rd party suppliers

Closing date for applications: 9:00am on Thursday 15 May 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.