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Page 4 of 4
London, Greater London (Hybrid)
£55,714 - £65,000 per year
Full-time or part-time (30 - 35 hours week (flexible))
Permanent
Job description

Salary: £65,000 FTE (£55,714 - £65,000 depending on working hours)
Working hours: Flexible - 30-35 hours/week - This role is being offered for between 30 and 35 hours per week. We’re open to discussing how those hours are distributed across the week and can accommodate school hours, early starts, or condensed days where possible.
Department: Human Resources
Number of posts needed: 1
Location: Hybrid - at least 2 days/week in Toynbee Hall office 
Working Pattern: Monday to Friday (flexible)
Reporting to: Chief Operations Officer
Contract: Permanent
Application Closing Date: 9 June 2025

At Toynbee Hall, our HR Team supports our most important asset – our people. We are committed to delivering a high-quality, inclusive HR service and to exploring new ideas and perspectives so we can grow and develop the function together. 

The HR Team supports colleagues throughout the employee lifecycle – from recruitment and onboarding to people development – ensuring that every experience at work is a positive one. Inclusion is at the heart of everything we do, and we are dedicated to fostering a workplace culture that reflects our values and where everyone feels respected, valued, and able to thrive.

Scope of role

The Head of People and Culture is a member of the Senior Management Team (SMT), responsible for leading and embedding a strategic and inclusive People function that supports Toynbee Hall’s purpose, values, and vision for a fairer and more equitable society. This role will shape and champion a workplace culture that is people-first, values-driven, and committed to equity, diversity, inclusion, and belonging (EDIB).
The Head provides strategic and operational direction and hands-on leadership to ensure every colleague’s experience at Toynbee Hall is supportive, developmental, and empowering.

Responsibilities and Accountabilities

Strategic Leadership

  • Co-create and implement a progressive People Strategy aligned with Toynbee Hall’s organisational goals and values, with a strong focus on equity, inclusion, and belonging.
  • Lead the development of measurable KPIs and outcomes to evaluate progress in people and
    culture initiatives.
  • Partner with SMT and staff to embed a co-produced EDIB strategy, including a clear statement of intent, inclusive action plan, and transparent reporting processes.
  • Act as a cultural ambassador, promoting practices and policies that reinforce a positive, inclusive, and purpose-driven working environment.

HR Operations

  • Deliver a high-quality, person-centred HR service, with clear, accessible, and values-aligned policies and processes.
  • Ensure policies are inclusive, legally compliant, and regularly reviewed—covering remuneration, flexible working, wellbeing, performance, and development.
  • Oversee a fair and inclusive recruitment and resourcing process that reflects our commitment to equity and community.
  • Lead performance management practices that are developmental, supportive, and reflective of individual and team contributions.
  • Maintain robust, GDPR-compliant employee records and HR systems.
  • Oversee compliance in employment checks, safeguarding requirements (including DBS), and risk management procedures.
  • Lead the HR team with all case work on a weekly basis to review and guide on case load.Take on complex HR case work with the support of the COO and HR consultants/Advisors.

Equity, Diversity, Inclusion, Engagement & Culture

  • Be a visible leader in embedding a culture of inclusion, care, and psychological safety across the organisation.
  • Champion well-being and engagement initiatives that reflect the diverse needs of our people and foster belonging.
  • Co-lead EDIB learning and development opportunities for staff, ensuring ongoing reflection, growth, and dialogue.
  • Review and promote equitable pay, terms, and recognition practices in line with our values and commitment to fairness.
  • Work closely with managers to foster inclusive leadership and team cultures through coaching and support.

Team Leadership and Development

  • Lead, coach, and support direct reports and the broader organisation in creating a high-performing, values-led People function.
  • Promote a culture of learning, empowerment, and proactivity within the People team and across all departments.
  • Create and deliver a meaningful annual work plan aligned with strategic priorities and cultural aspirations.

Senior Leadership Responsibilities

  • Contribute actively to SMT discussions and organisational decision-making, ensuring People considerations are central to planning and implementation.
  • Collaborate with the COO and CE on organisational performance, people data, and budget alignment.
  • Build strong cross-organisational relationships to support change management and continuous
    improvement.
  • Communicate openly and regularly with staff and stakeholders about People-related developments and opportunities.

Safeguarding, Risk, and Wellbeing

  • Ensure all People-led activities are risk assessed and comply with health, safety, and safeguarding requirements.
  • Promote a culture of care and responsibility, supporting psychological and physical safety across the organisation.
  • Ensure systems are in place for reporting incidents and learning from them.

Finance and Payroll

  • Work collaboratively with the finance team to ensure payroll is updated and released on time each month.
  • Support with the Year End Audit requirements that relate to staffing.
  • Overall responsibility of the HR function budget including training and resources.

What You’ll Bring

  • A commitment to equity, diversity, inclusion, and social justice in every aspect of your work.
  • Significant experience in senior HR/People leadership roles, ideally within a mission-led or community-focused organisation.
  • A deep understanding of inclusive and trauma-informed HR practices.
  • Excellent people leadership and coaching skills, with a strong focus on collaboration, development, and wellbeing.
  • Up-to-date knowledge of employment law, HR best practice, and change management.
  • Experience working with Trade Unions and employee voice mechanisms.

Additional Information 

  • We are in the process of reviewing the HR function and you will be leading on the implementation of this to ensure that the team is working with inclusive strategies, as well as ensuring that we can best support the organisation with the needed support in a timely and efficient manner.
  • Toynbee Hall are in the process of reviewing the pay banding and scales and this will be a part of your role to implement the changes and work closely with the finance team to achieve this.

Essential Criteria:

  • Very good knowledge of UK employment regulation and HR practices.
  • Experience of advising, coaching and challenging senior staff when needed
  • Significant practical experience in delivering human resources functions /activities
  • An excellent understanding of and commitment to Equality, Diversity, and Inclusion and proven experience of implementing successful EDI strategies and plans.
  • That they are proactive in spotting challenges and offering solutions
  • Excellent organisation, time and project management skills with demonstrable experience of combining effective operational delivery and strategic work.
  • Effective in setting out and delivering against plans; and reporting against objectives.
  • First rate communication skills; able to relate to and work alongside colleagues at all levels in the organisation, with the ability to explain technical issues to non-HR colleagues, reinforce difficult messaging when needed, and to coach and support managers.
  • Good written English with proven ability to write policies, complex correspondence and business reports.
  • Emotionally Intelligent, transparent, principled.
  • Ability to work independently but also be champion of collaborative working
  • Attention to detail and thorough review of HR related documents
  • An understanding of safeguarding and safer recruitment
  • Alignment with Toynbee Hall’s mission and strategy
  • HR related qualification (CIPD level 5) / Degree in HR
  • Ability to present HR data/ analytics to SMT and Trustee with thorough evidence and clear decision-making information

Alignment and willingness to work in line to our values

  • Inclusive - open-minded, transparent, convening and collaborative; seeking fresh and alternative perspectives.
  • Courageous – principled, ambitious and acting with integrity.
  • Empowering – shifting power, sharing our knowledge, enabling people to take action for themselves

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

  • 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
  • After 2 years: +3 extra days of leave.
  • After 3 years: +1 additional day.
  • After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

  • Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

  • Enhanced Sick Pay for peace of mind during illness
  • Enhanced Maternity & Paternity Leave to support growing families
  • Employee Eyecare Vouchers to support your vision health
  • Employee Assistance Programme for free, confidential advice and support
  • Mental Health First Aid to ensure workplace well-being
  • Tenancy Deposit Scheme to help secure your home
  • Interest-Free Season Ticket Loan for cost-effective commuting
  • Cycle to Work Scheme to promote a healthier, greener way to travel
  • Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

  • Addressing poverty and injustice through advice and support and influencing systemic change.
  • Shifting power to people and communities affected by injustice and inequality.
  • Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

  • Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
  • Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
  • Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

Application resources
Posted by
Toynbee Hall View profile Organisation type Registered Charity Company size 51 - 100

Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London

Posted on: Wednesday, 21 May 2025
Closing date: 09 June 2025 at 12:00
Tags: Human Resources, Culture

The client requests no contact from agencies or media sales.