Fundraising database manager jobs in uxbridge, england

Job Description 

Service Officer 

About Us 

Spring Community Hub exists to ensure that no one in our Southwark community goes hungry. But we don’t just provide food:

We work alongside people to help them escape poverty, build confidence, and find community.

Our principal activity is the prevention of food poverty and food insecurity by offering culturally appropriate food, fresh fruits, and vegetables as well as dietary and religiously appropriate food which we have continued to run at our five-week sessions to local people for as long as they address the underlying cause.

We also provide a range of wraparound support, including advice services, particularly around employment and immigration through our Back2Work Team, Holiday Clubs for Children, Youth Groups, a Clothing Bank and our Spring Up Women’s group.

Mission 

The mission of SCH is that through a 'Community Hub’ and full activity programme, local people in or at risk of crisis will be supported along their journey to move on and achieve full social, economic and emotional independence to live healthy lives in a community which supports each other 

Vision 

Our vision at Spring Community Hub is to tackle food insecurity and hunger before people find themselves in crisis. We want to see equality in our communities and be a vehicle for positive and lasting change in our clients so that they never need a Food Bank again. 

Values 

These are our Principles, ideals, and characteristics that define the culture, standards and aspirations of the organisation. 

An organisation that is driven by people with integrity and commitment to the cause 

We believe in leadership, development, growth, and continual learning

Ensuring fairness, equity and equality 

Creating a place of respect, kindness and dignity for all 

A healthy environment where people have fun and can be creative

Salary £16,224 per annum

Permanent Contract. ( Subject to further funding ) 

Part-Time,  20 hours over 5 days 

Term Time 

Monday, 1 pm - 6 pm 

Wednesday 1 pm - 6 pm

Thursdays - 1 pm - 6 pm

Fridays 9 am - 2 pm 

Saturdays 9.30 am -2.30 pm 

(including 1 hr unpaid lunch) 

School Holidays

Monday -    9 am-2 pm 

Tuesday -    9 am - 2 pm 

Wednesday 9 am - 2 pm 

Thursdays   9 am - 2 pm

Saturdays    930 am -  230 pm 

(including 1 hr unpaid lunch) 

Working - from our Offices and  Centres and in the community/outreach locations

The post holder must be flexible to work evenings and weekends to meet client and community needs.

There will be work/training outside of office hours, including evenings and weekends, with appropriate time back in lieu.

Main Purposes of Job and Key Tasks

Do you have an empathic personality and want to work in a challenging but rewarding field? Spring Community Hub has an exciting opportunity to recruit a Service Officer 

The Service Officer will play a crucial role in supporting the mission of our charity by providing comprehensive assistance and advocacy services to individuals and families in need. This position will involve engaging with diverse communities and ensuring that all services are delivered with cultural sensitivity. 

The Service Officer will work collaboratively with staff and volunteers to deliver Food Bank services, Activity Camps, and Afterschool club, advice and advocacy support, clothing assistance, cooking programs, and Social Supermarket Operations, as well as support initiatives for the elderly, individuals experiencing poverty and isolation, and families with children.

The post holder must be an enthusiastic and motivated person to coordinate and manage our Food Banks, Community Café, and Social Supermarket, including the supervision of its volunteers/staff, as well as planning, organising, and implementing supermarket collection. 

The post holder will be required to be flexible to the changing needs of the organisation and as such, undertake tasks and responsibilities not specifically listed here but relevant to the smooth running of SCH, including general office and administrative tasks and aspects of service delivery, as directed by the Leadership Team/ CEO and trustees.

About the Role / Key Responsibilities 

Programme Planning, Delivery and Implementation

•  To design and deliver the  Activity Camps and After School Club  Programme calendar, curriculum, and events that are outcomes-focused, educational, and engaging, and enable young people to develop a range of skills appropriate to their needs.

• Working with Children, young people, and their families to build services that meet their needs, wants, and aspirations of the individual.

• Work in Collaboration with the Leadership Team  to oversee the work of the Spring Activity Camps Coordinators to design and develop a range of activities, workshops, and programmes to meet the needs of our children, young people, and their families 

• Collaborate with other staff members, volunteers, and external partners to deliver engaging, fun, and impactful activities

• Ensure all activities align with the organisation's mission and values and promote personal growth, inclusivity, and well-being.

• Oversee and coordinate the operations of Food Services 

•  Assist clients in accessing food bank services, ensuring they receive the necessary support with dignity and respect.

• Maintain inventory management for food items and coordinate food drives and partnerships with local suppliers.

• Developing and coordinating effective stock control systems, arranging timely transportation of collections and deliveries, and meeting legislative standards - i.e., Health & Safety/Environmental Health.

• Provide and oversee assessments of guests, customers, and service users on a one-on-one/group basis to ensure they receive adequate advice/signposting and support on benefits, housing, financial support, and other relevant issues impacting clients' well-being. Work in collaboration with the Advice and Advocacy team.

• Advocate on behalf of clients to secure access to necessary resources and services.Stay updated on the relevant policies and available community resources.

• Oversee the operation of the clothing bank, ensuring that items are organised, available, and of good quality for clients..

• Develop and oversee cooking workshops that celebrate cultural diversity and promote healthy eating practices.

• Collaborate with local chefs or volunteers to create a welcoming environment for participants.

• Oversee in the day-to-day operations of the social supermarket, ensuring a welcoming atmosphere for customers.

• Engage with elderly clients and those experiencing isolation to provide companionship, support, and resources related to their specific circumstances.

• Work on outreach programs targeting vulnerable populations to provide suitable assistance.

• Educate the team on nutritional options and food

• Lead or assist in after-school clubs and programs that promote educational engagement, social skills, and personal development for children.

• Support families to identify their needs and connect them with appropriate services and resources.

• Represent Spring Community Hubs Service and project at relevant forums and meetings across the Borough and at a London/National level

• Ensure that all processes and procedures in the SCH manual are being followed

• Ensure that the foodbank meets health and safety/environmental health standards in all its locations

• Bring to the attention of the Service Manager any concerns about the running of the project or its future sustainability

• Oversee the food Services in conjunction with the Service Manager

• Organise and run food collections in conjunction with Hub support

• Liaise with clients and referral agencies and resolve any issues that may arise in conjunction.

• Keeping up to date with legislation and policy related to the Service and making any necessary modifications to accommodate changes.

• Overseeing stock orders and working in collaboration with the Hub support and  Finance department.

• Comply with SCH policies and procedures regarding the operation of services and policies 

Strategy, Stakeholder Management, Leadership, and Management 

• Representing the organisation on a  strategic level at external meetings and events with Community partners, Local Authorities, Funders, and other key stakeholders 

• Liaise with clients and referral agencies and resolve any issues that may arise in conjunction.

• Foster relationships with local organisations, community leaders, and stakeholders, and participate in community outreach initiatives to raise awareness about available services and encourage community involvement.

• Maintaining relationships with suppliers, community groups,  Schools, Libraries, supermarkets, and other stakeholders.

• Supervise the work of the Activity Camp Coordinators, Bank Staff, Volunteers, and Facilitators during Camp and Activity Sessions 

• As one of the Deputy Safeguarding Leads, manage any concerns about a child, young person or family's welfare effectively and share concerns with the Leadership Team and other DSLs. 

• Actively contribute to and participate in AGMs, Away Days,  Team Meetings, Development Sessions, and other  Internal Meetings

• Support in the rolling recruitment of Coordinators, Bank Staff, and Volunteers to meet the needs of the service.

• Work with the Leadership Team to ensure up-to-date Employment, Training, and other HR  records for all Staff and Volunteers within the Team, and work in collaboration with the Business Support Team

• Work with the Leadership Team to ensure the service and Resources are used effectively within designated budgets, including the reimbursement of expenses.

Camps and Event Management:

• Coordinate and oversee the planning, logistics, and execution of SCH Holiday Camps, Afterschool Camps and Events.

•  Ensure adherence to Health and Safety Guidelines, Risk Assessments, and appropriate Safeguarding measures.

• Manage Camp staff, volunteers, and external contractors during activities and events, creating a positive and inclusive atmosphere. 

• Liaise with schools, organisations,  local authorities, and volunteers to explore ways of sustaining and improving the provision.

• Promote and market the project through outreach to schools and other community groups in Southwark/Havering and surrounding areas, and organise bookings.

Volunteer Management:

• Work in collaboration with the Leadership Team and  Business Support Team to recruit and train Volunteers.

• Oversee and manage the volunteers in the team who support activities and events, providing necessary guidance and supervision.

• Work with the Leadership team to foster a positive and inclusive volunteer culture, recognising and appreciating their contributions.

•  Work with the leadership Team to monitor and evaluate volunteer performance and provide constructive feedback, reports, and support as needed.

• Coordinate and oversee  all Food Service / Project volunteers, and oversee the volunteer timetable to ensure the best use of volunteers

• Coordinate the volunteer team at the warehouse and oversee groups of corporate volunteers, school groups, and other youth groups visiting to help.

• Ensure that volunteers are trained to undertake responsibilities within the warehouse and to meet the relevant legal requirements. This could include basic food hygiene,  first aid, evacuation procedures, manual handling and lifting, health and safety, and fire procedures 

Administration and Reporting:

• Maintain accurate records of activities, participant attendance, incidents, Impact Reporting,  Monitoring and Evaluations,  including referral processes, and ensure the requirements of Data Protection, Quality Assurance, Funding, and Compliance are met. 

• Prepare regular reports for all the Projects highlighting progress, challenges, and recommendations for improvement.

• Work within agreed budgets for activities, Camps, and Pastoral Care Services, ensuring efficient resource allocation.

• Ensure that local data is entered into the database

• Maintain accurate records of client interactions, services provided, and outcomes achieved for reporting and evaluation purposes.

• Provide regular updates to the Leadership Team on service delivery and community needs.

• Produce monthly project reports and keep the CRM/ Database updated 

Person Specification

• Experience in working with children and young people, in particular individuals who are experiencing significant Poverty and Inequality and may also have multiple and complex needs. 

• The ability to communicate effectively with a wide variety of people and establish and maintain good working relationships with Partners and external stakeholders

• Proven Line Management and Supervisory experience 

• Willingness to undertake further training as required by Spring Community Hub

• Commitment to the concept of continuous improvement of procedures and practices

• Ability to remain calm in challenging situations and reinforce boundaries

• Ability to support people in managing difficult feelings, and communicate their needs effectively

• Knowledge of best practice for lone working, data protection, and safeguarding adults

• Ability to recognise and work within the boundaries of the role, including confidentiality, and the working protocols between agencies

• Strong sense of self, and ability to set and maintain boundaries and lead by example 

• Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing

• Excellent listening skills

• Ability to work collaboratively with colleagues and others.

• Understanding of the needs of disadvantaged, disaffected, and vulnerable people, and the ability to work with them in a positive way

Qualifications and Skills:

• Qualifications/Experience in a relevant field (e.g., social work, Counselling, psychology, Information Advice and Guidance, Education, or related disciplines). A master's degree is desirable.

• Proven experience in Programme Planning and Event Management, preferably within a Charity, Community, Education, or similar setting.

• Strong organisational, Project Management and Prioritising abilities, with impeccable attention to detail.

• Excellent communication and interpersonal skills, with the ability to interact effectively with participants, volunteers, and external partners.

• A compassionate and empathetic approach, with a genuine interest in the well-being of others.

• Knowledge of safeguarding policies and procedures, including child protection and vulnerable adult support.

•  Proficiency in using relevant software for record-keeping and report generation.

•  Empathy and compassion for individuals facing hardship

•  Strong organisational and problem-solving skills.

•  Proficiency in Google Workspace and databases, and experience with client management and other IT  / Project Management systems.

• Cultural competence and sensitivity to diverse backgrounds and experiences.

- A degree in social work, community development, or a related field is preferred.

- Experience working in a charity or community service environment, particularly with vulnerable populations.

- Strong communication and interpersonal skills, with the ability to build rapport with diverse groups.

- Understanding of issues related to poverty, housing, and social welfare systems.

- Ability to work both independently and as part of a team

Commitment to Equal Opportunities 

All Staff, Contractors, Freelancers, and Volunteers have a legal and moral responsibility to ensure that Spring Community Hub is free from discrimination, harassment, and bullying

We are an equal opportunities employer and we welcome applications regardless of sex, gender, and race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part-time or shift workers, being HIV positive or living with AIDS, lived experience of Significant Poverty or Inequality and any other matter which causes a person to be treated with injustice.

We believe diversity is a strength, and we aim to make sure that SCH reflects the communities we serve. 

SCH is consciously working towards our organisation being a place where everyone can bring out their skills and talents and make their best contribution to our mission to support our guests along their journey to move on and achieve full social, economic, and emotional independence to live healthy lives in a community that supports each other.

We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of Significant Poverty and Inequality and people from all marginalised groups, communities, and backgrounds.

Responsible for staff/equipment 

Spring Activity Camp Coordinators/Bank Staff/Facilitators and Sessional Volunteers/Partnerships/Phone/Laptop 

Reporting to…

• Spring Activity Camp/Pastoral Manager

Why Join us / Benefits 

• A warm, welcoming, and passionate working environment.

• People-focused with a friendly and supportive workplace culture

• We are a London Living Wage Employer

• An active commitment to equality and diversity

• We offer continuing opportunities for learning, and personal and Professional development together with regular supervision, training, and support for all our staff and Volunteers.

• Generous annual leave entitlement: 33 days annual leave (including bank holidays)

• Company pension scheme.

• Frequent Team Away Days and Celebrations, as part of a friendly and collaborative team

How to Apply 

Complete the application form. You will be asked to submit a CV if suitable. 

Please also include the names of 2 referees, one of whom should be your current or most recent employer (references will not be taken up until after interview for the successful candidate)

Closing Date: Interviews to be held virtually on a rolling basis 

Application process:

1. Complete our Application form 

2. Submit your CV with a Supporting Statement.

3. Initial Telephone interview - shortlisted candidates will be invited for a Telephone interview

4. If you are shortlisted from the Telephone Interview, you will be invited to a formal interview which will consist of the following: 

• A  Presentation topic will be shared with you in advance

• 60-minute Panel Interview with members of the SLT / Board of Trustees 

• Questions will be shared with you before the interview so that you can prepare. 

• Role-specific Practical Task 

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Compliance and Development Manager to discuss how we can help.

This peer support project is delivered in partnership with South West London and St George’s Mental Health NHS Trust to support Carers of people with mental health conditions.  This project will work to support Carers through one-to-one support, outreach, training and peer support groups.

About The Role: 

Using your lived experience of caring for someone with a mental health condition, and a strengths-based approach, you will support mental health Carers in their caring role.  You will provide person centred one-to-one- support, information, signposting, and advocacy, develop, and facilitate peer support groups and deliver training and outreach sessions at different locations across the borough. 

Key Requirements Include: 

• Lived experience of Caring for someone with a mental health condition 

• Knowledge and understanding of mental health and the associated challenges and support needs. 

• The ability to work within the principles and values of peer support. 

• Confidence supporting people on a one-to-one basis. 

• Experience of / ability to facilitate peer support groups and training. 

• Clear communication and good interpersonal skills  

• Efficient organisation and time management skills 

• Developed IT skills, with experience using databases and communication platforms. 

Are you passionate about helping to bring opportunity and hope where social disadvantage has closed doors? Do you want to work to help us support communities that are unlocking their potential?

Project Possible is a Christian charity that works with partners across the world to help communities towards a sustainable future. We are looking for a highly organised, detail-focused Projects Coordinator to join our small, dedicated and dynamic team, to help build the lasting impact of our work.  You will have the opportunity to get involved in key aspects of our partnership capacity building, strengthening our administrative systems and playing an essential role in monitoring, evaluation and impact reporting.

This is a vital role where your work will both influence the effectiveness of our partnerships and help communicate impact to supporters. You’ll need strong Excel and analysis skills, an eye for detail, and a proactive mindset. To excel in this role, you will enjoy working collaboratively and be equally comfortable with administrative tasks as well as being a forward thinker. You will also need to be fully supportive of our Christian ethos and values.

If you thrive working in a highly collaborative environment and are passionate about supporting overlooked communities, we would love to hear from you.

If you would like to speak to someone informally about the role before applying, please do not hesitate to get in touch.

Would you like to be part of a young and vibrant charity that is dedicated to supporting those who have been bereaved by suicide?

We are looking for a Digital Platforms Executive to manage our App, CRM system and website among others. Reporting directly to our CEO, you will play a crucial role in helping us enhance user engagement, streamline our digital communications, and maximise the impact of our online presence.

We are a small, dynamic team, so there is also plenty of scope to get involved with other things and gain an insight into all areas of the charity, with opportunities for growth and development. 

We have really ambitious plans for 2025 and beyond so we’re looking for an individual who has a hands-on approach and a can-do attitude!

About the role

As Digital Platform Executive you will:

• Drive user acquisition and retention strategies for our App (sidekick by Suicide&Co). 

• Collaborate with developers to implement new features based on user feedback and engagement metrics.

• Monitor performance and user analytics to inform continuous improvement.

• Develop and manage in-app communication strategies, including push notifications and updates, to enhance user engagement.

• Coordinate with content creators to ensure timely and relevant messaging within the App.

• Oversee the in-app customer support system, ensuring prompt and effective responses to user inquiries and issues.

• Implement feedback mechanisms to gather user insights and improve App functionality.

• Develop and implement strategies to optimise the use of our CRM system (HubSpot) for client, donor and stakeholder engagement.

• Ensure data integrity and security and provide training to staff on CRM functionalities on new processes or underutilised tools.

• Analyse CRM data to inform improvements to client experience and improve donor stewardship. 

• Maintain and update our website, ensuring content is current, accurate, and aligned with branding guidelines.

• Optimise website performance, user experience, and accessibility across devices.

• Implement SEO best practices to increase organic traffic and visibility.

• Launch and manage our Google Ads Grant account, creating and optimising campaigns to maximize reach and impact.

• Monitor ad performance, adjust strategies as needed, and ensure compliance with Google's grant policies.

About you

Based within easy commuting distance of our office in Westminster, our ideal candidate would have a proven track record of managing a variety of different digital platforms. 

Key attributes we are looking for include:

• Excellent written and verbal communication skills
• A high level of organisation and attention to detail
• Ability to work independently and as part of a team
• An enthusiasm to learn and to develop knowledge and skills
• Confidence and comfort in using digital technology

We are committed to Equality, Diversity and Inclusion and as such are actively seeking candidates of all backgrounds to represent the diverse population of people that we serve.

This role requires eligibility to work in the UK and a Basic DBS check.

We are looking for an experienced and passionate Business Analyst to work as part of our Evidence and Impact Team.

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.

The Evidence and Impact team at Rethink Mental Illness ensures the organisation maximises its impact through data-driven decision-making, robust evaluation, and strategic analytics. The team conducts comprehensive evaluations and economic analyses, including return on investment (ROI) and social return on investment (SROI), to demonstrate programme effectiveness and inform strategic choices.

The team designs and implements predictive models and analytical frameworks to forecast service demand, identify trends, and support resource allocation decisions. They ensure data quality and ethical practices underpin all analysis, transforming complex data into actionable insights for senior leadership and stakeholders.

Collaborating closely with internal teams, external partners, and academic institutions, the Evidence and Impact team drives continuous improvement, innovation, and organisational learning. They also build data literacy and analytical capabilities across the organisation through training and professional development initiatives, strengthening Rethink’s evidence-based approach to improving mental health outcomes.

How you will make a difference

This role supports the organisation through a strong focus on business intelligence, data collation, and analytics. It plays a critical part in ensuring contract compliance through the development of effective systems and supporting quality improvement. The role involves contract reporting and the preparation of PowerBI dashboards, apps, reports, and presentations to inform strategic decision-making.

Key areas of focus include Criminal Justice, Peer Support Groups, People Analytics, Fundraising, Finance, and Risk and Governance. The postholder will work across these domains to provide clear insights and contribute to organisational learning and development.

Working hours for this role are flexible. It is a home-based position, but we value in-person collaboration, so some travel will be required to main office locations (primarily London) and occasional visits to services across the UK.

Diversity, Equity, Inclusion 

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter. 

We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.

Becoming a truly anti-racist organisation 

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here. 

The Talent Set are delighted to be working with Refuge to find their Senior Legacy and In Memory Executive.

The charity offers a flexible working environment, with hybrid working, and an expectation to work from their Vauxhall office one day per month.

This new role will be responsible for helping to develop and manage the legacy and in memory programmes. As the Senior Legacy and In Memory Executive you will have the opportunity to develop and grow the Legacy and In Memory, helping shape our strategy to recruit, engage and steward legacy pledgers and in memory donors. You will be responsible for managing and delivering a range of In Memory and legacy campaigns across multiple communication channels including email, social and print. You will also be responsible for stewarding existing in memory supporters and legacy pledgers, developing and delivering engaging communications in order to maximise lifetime value. 

Key Responsibilities:

· Support the Legacy and In Memory Manager with developing the strategy and budget.

· Responsible for managing the monthly budget report for expenditure.

· Responsible for developing campaigns to market the legacy and in memory areas to our supporters.

· To work with the Legacies and In Memory Manager to develop a supporter acquisition, stewardship and retention plan.

·  Responsible for tracking and monitoring the agreed KPI’s reporting monthly on activity and targets. To use this analysis to review the portfolio of activity quarterly with the Legacy and In Memory Manager and make recommendations about future marketing activity.

· To work collaboratively with other teams in the Fundraising, Comms and Policy directorate to cross sell legacies and support all teams with their in-memory fundraisers.

· To work closely with the Supporter Care team to ensure all donors and next of kin are thanked appropriately and that a relevant stewardship programme is put into place.

· Work collaboratively with the Digital Engagement and Mobilisation team to ensure that all agreed marketing activity is delivered as agreed on time and budget. To ensure that all legacy and in memory enquiries are responded to promptly and professionally.

· Work with the CRM and Supporter Care team to ensure that all Legacy and In Memory data on The Raiser’s Edge database is accurate, valuable and kept up to date.

Person Specification:

· Experience of managing successful programmes and campaigns to recruit and retain legacy and in memory supporters through a variety of channels

· Experience of working to and achieving financial targets

· A self-starter, able to work on own initiative but also able to work within a team and achieve strong results.

· Experience of cultivating supporters through effective stewardship programmes.

· Experience of CRM database such as Raiser’s Edge to record, inform and analyse data.

· Experience of creating stewardship plans for supporters

· An interest in and commitment to the long-term success and development of Refuge.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.

As part of the Individual Giving team, you will play a pivotal role in helping people with a muscle-wasting condition access the support and services they need and help fund vital research by recruiting, retaining and stewarding the amazing supporters who donate to MDUK through appeals, regular giving, by purchasing our merchandise and through our weekly lottery and our raffle.  As part of a small and busy team, you will have the opportunity to work across the charity on joint campaigns and volunteer and attend a wide range of amazing activities throughout the year. 

The individual giving and legacy marketing team is part of a successful Development team which looks after trusts, major donors, ambassadors, special events and charity corporate partnerships.

About us:

Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK. 

We share expert advice and support to live well now; fund groundbreaking research to understand the different conditions better and lead us to new treatments; work with the NHS towards universal access to specialist health; and together, campaign for people’s rights, better understanding, accessibility, and access to treatments.

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.

Location: We operate a hybrid model (home and office, London SE1). 

Closing date: Sunday 6 July 

NB Interviews likely to be held on Thursday 10 July

Please download the job description to see full role responsibilities

The Head of Media is responsible for the Spokesperson Network and helping people in NEON’s networks make the most of media opportunities. They lead on strategy, developing high-level media contacts and managing staff associated with the programme. 

You will be someone who knows how to land stories and spokespeople in the media, capitalising on media and movement moments to push the conversation in a progressive direction. You’ll have a track record of jumping on opportunities, training spokespeople to deal with hostile interviews and staying calm under pressure. You will be a reflective manager, able to establish a strategically aligned, motivated and committed team. You will have a strong  understanding of the media landscape - including how it interacts with social media. 

On a day to day basis you will manage a team which books spokespeople into broadcast media every day of the week. You’ll pitch and draft comment pieces, build new contacts across progressive spaces and have high level meetings with producers and journalists. 

This project is part of a wider Communications Hub in which you’ll play an active role helping to develop the overall strategy and direction of the project.

Location: MSSC, 200B Lambeth Road London, SE1 7JY (hybrid working)

Contract: Full-time, Permanent

Salary: up to £41,500 per annum dependent upon experience

Closing Date: 2 July 2025

Application: CV & Supporting Statement

Are you an HR People Partner looking for a new opportunity?

The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals – and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people – including those from under-represented or marginalised groups.

We are currently looking for an HR People Partner – ER and Projects to join our team.

About the role

We are looking for a self-driven, highly motivated team player to join our HR department. Reporting to the Director of Human Resources, this postholder will work closely with the two HR People Partners. The post holder will lead and manage all formal employee relations cases whether it be disciplinaries, grievances or complaints. They will also Project manage and deliver on HR projects including the development of new initiatives and HR policy updates.

Responsibilities

• To lead and manage employee relations activity across the charity by working closely with the key stakeholders.
• To provide guidance and advise senior managers in line with MSSC policies, employment legislation and ACAS Code of Practice regarding complex HR situations.
• To lead and take notes at all MSSC disciplinaries, grievances and formal complaints to support the process. These could include conduct, performance management/capability, absence management. grievances, bullying and harassment, discrimination, whistleblowing etc. 
• Ensure appropriate documentation of cases including file notes, correspondence, accurate meeting minutes etc, ensuring their employee file is kept up to date and organised.
• To provide support to the HR People Partners on broader ER issues, if necessary, such as absence management/OH referrals, performance management/PIPs.
• To support and assist the Director of HR and the team on a range of HR projects and initiatives.
• To develop, review and implement HR policies, procedures and guidance documents, ensuring legal compliance and best practice.
• Manage the appraisal process including launch communications, monitoring completions and reviewing forms for any ER issues and logging training needs.
• Lead the annual staff survey launch and collation and analysis of data.
• To cover for the Director of HR and other team members as required.

Requirements

• CIPD qualified or equivalent experience
• Strong experience of leading employee relations cases and advising senior management
• Strong knowledge of employment legislation and best practice
• Strong organisational skills – the ability to juggle a demanding workload and manage priorities and working under pressure and takes pride in producing high quality work
• Strong communication and influencing skills; clarity in writing style and verbal expression
• Excellent interpersonal skills – friendly, approachable and professional
• Experience of managing HR projects and leading through to effective delivery
• Strong attention to detail and the drive to get things right first time

For further information, please download the Recruitment Pack. If you are interested in this role, please apply now!

Benefits

• 25 days annual leave per annum increasing with length of service
• Hybrid working for many roles
• Life assurance (4x salary)
• Private medical insurance
• Generous pension (employer contribution up to 10%)
• Cycle to work scheme
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. 

All successful applicants are required to attend safeguarding training and undergo pre-employment checks.

Are you looking to join a team that values people and partnerships and is dedicated to creating transformational experiences for our community?

Would you like to work for an organisation that values growth, with the opportunity to learn, develop, and grow in a collaborative and supportive culture?

If so, we have the perfect opportunity for you.

An exciting opportunity has arisen for someone with great interpersonal skills and an advice background for the role of Advice and Advocacy Officer with Spring Community Hub.

The project aims to identify those in Welfare, Health, Wellbeing, Employment, housing, and/or food crisis who have had unresolved issues over a prolonged period and provide support for them to overcome the immediate crisis and work towards longer-term stability

The Advice and Advocacy Officer will provide holistic advice and advocacy to guests, supporting them on issues such as debt, welfare, housing, employment, and business support, in a trauma-informed and empowering way.

The postholder will be a key part of growing the Hub’s  Advice and Advocacy/ Pastoral / Wrap-around services, working as a team with our partners, providing support to guests and volunteers.

• Working with a Caseload of Guests on a 1-1 and group basis and providing support via multiple channels, including Telephone, Email, In Person, virtually, and other project locations, develop action/support plans

• Working with a caseload of guests to provide support/signpost

•  Facilitate group workshops, Coffee Mornings, and information sessions

• Provide Information, advice, guidance, and resilience

• Support for people facing hardship.

• Providing Support, Supervision, mentoring, and guidance to Volunteers in our Advice and Advocacy / Pastoral Teams

• Attend meetings/ events/Training/networking opportunities and  undertake outreach to promote the work of Spring Community Hub 

The post holder will be required to be flexible to the changing needs of the organisation and, as such, undertake tasks and responsibilities not specifically listed here but relevant to the smooth running of SCH, including general office and administrative tasks and aspects of service delivery, as directed by the CEO and Trustees.

We’re committed to building a diverse workforce and welcome applications from all sections of society. If this opportunity excites you and if you believe you possess the skills and experience we need, we look forward to hearing from you.

• Facilitate workshops ( Job Club/ Community Cafe/ Coffee Morning/ Information sessions  ) and Group Sessions - in person/ virtually 

• Support guests in the Centre and virtually, and undertake initial Assessments and follow-up Calls

• Represent Spring Community Hubs Service and project at relevant forums and meetings at a  local level

• Collate monitoring data from all project streams, providing regular updates to the Head of Compliance / Development 

• Contribute to providing information for funders and monitoring reports to the Head of Compliance and Development 

• Assist in the induction/ onboarding and support of volunteers 

• Assist in and facilitate Team Training Sessions, Workshops, Presentations, and Project meetings, and produce progress reports, papers, agendas, and minutes in line with direction from the Head of Compliance and Development 

• Develop and contribute to the creation, maintenance, improvement, and expansion of our range of debt, immigration, and welfare benefits information resources

• Contributing to building testimonials /case studies and impact measurement, and monitoring 

• Lead/ Support the team  with the design and development of resources for the benefit of all users of the debt and welfare benefits system, and help drive forward our safeguarding and co-production culture

• To work with the Head of Compliance and Development to ensure the quality of the support given by the team/volunteers through assisting  with case reviews, training, and development

• Research, analyse, and interpret relevant policies, legislation, and programmes related to the sector with the support of the Head of Compliance and Development 

• Work with the Head of Compliance and Development to proactively identify gaps in information provision across our programmes and implement solutions. 

• Working closely with the Head of Compliance and Development, Leadership / Service and Operations Team/  wider service and partners to ensure guests are supported.

Person Specification

• Experience delivering advice & Advocacy/ Wrap around care  in at least one relevant area,/Relevant qualifications for the post 

•  Understanding of trauma-informed and inclusive practice

•  Experience with group facilitation (desirable)

• Commitment to empowerment and diversity

• Willingness to undertake further training, including Information Advice and Guidance L2/L4 or as relevant to the role

• Experience in working with individuals who are experiencing significant poverty and may also have multiple and complex needs. You will have the ability to communicate effectively with a wide variety of people.

• Experience in/willingness to learn the use of  databases for the recording, processing of advice given, and reviewing the quality of team records/ usage 

• Experience in establishing and maintaining good working relationships with external stakeholders

• IT Literate / Proficient in Microsoft/Google Office (Word, Excel, PowerPoint), Slack, and experience with project management software / Communication tools (e.g., Zoho, Trello) is a plus.

• Time-management skills, with the ability to work successfully both alone and as part of a team

• Ability to communicate effectively (oral and written) with a wide variety of people at all levels, including statutory, voluntary, and other colleagues 

• Ability to organise and prioritise own work, especially when under pressure

• Ability to work accurately and confidently with figures (statistics) and with attention to detail

• Commitment to the concept of continuous improvement of procedures and practices

• Ability to remain calm in challenging situations and reinforce boundaries

• Ability to support people in managing difficult feelings, and communicate their needs effectively

• Knowledge of best practice for lone working, data protection, and safeguarding adults

• Ability to recognise and work within the boundaries of the role, including confidentiality, and the working protocols between agencies

• Strong sense of self, and ability to set and maintain boundaries, and lead by example 

• Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing

• Excellent listening skills

• Ability to work collaboratively with colleagues and others.

• Willingness to work outside normal working hours, as and when required.

• Understanding of the needs of disadvantaged, disaffected, and vulnerable people, and the ability to work with them in a positive way

• A clear commitment to equality, diversity, inclusion, and confidentiality

• Professional and positive approach, with a commitment to professional development and self-improvement.

• Ability to think and plan strategically to inform decision-making. 

• Qualifications, Training, or Relevant experience in IAG, Welfare Benefits, Housing, Immigration, Employment, Law, or Similar 

• Clear communication skills, face-to-face and on the phone, or via email

•  Ability to troubleshoot difficult situations and deal with them calmly, efficiently, and effectivel

• Knowledge of food security/poverty issues in the UK and working with diverse communities..

• Delivering projects relating to Social Change and Social Justice

• Willingness to undertake further training as required by Spring Community Hub.

• Commitment to the concept of continuous improvement of procedures and practices.

• A compassionate and empathetic approach, with a genuine interest in the well-being of others.

• Knowledge of safeguarding policies and procedures, including child protection and vulnerable adult support.

Responsible for staff/equipment 

Advice & Advocacy / Pastoral Team Volunteers  / Phone / Laptop

Reporting to…

The Head of Compliance & Development/ Chair of Trustees

Why Join us / Benefits

• A warm, welcoming, and passionate working environment

• People-focused with a friendly and supportive workplace culture

• We are a London Living Wage Employer

• An active commitment to equality and diversity

• We offer continuing opportunities for learning, and personal and Professional development together with regular supervision, training, and support for all our staff and volunteers

• Generous annual leave entitlement: 33 days annual leave (including bank holidays)

• Company pension scheme

• Frequent team away days and celebrations, as part of a friendly and collaborative team.

Application Process:

1. Complete our Application form 

2. Submit your CV with a Supporting Statement.

3. Initial Telephone interview - shortlisted candidates will be invited for a Telephone interview

4. If you are shortlisted from the Telephone Interview, you will be invited to a formal interview, which will consist of the following: 

• A  Presentation topic will be shared with you in advance

• 60-minute Panel Interview with members of the SLT / Board of Trustees 

• Questions will be shared with you before the interview so that you can prepare. 

• Role-specific Practical Task

Sense has a fantastic opportunity for someone to join our Brand and Content team as our Stories Lead. This is a permeant, hybrid, full-time position working 37.5 hours per week, based between home and our offices in Kings Cross, London.

The Brand and Content Team nurture and develop the Sense brand, putting it at the heart of everything we do and ensuring it is consistently represented throughout every touchpoint.  We are also responsible for creating engaging and stand out content for departments across the organisation, whilst also creating content to meet our own strategic goals. 

The successful candidate will be responsibile for maintaining and growing Sense’s storyteller portfolio, made up of disabled people and their families, volunteers, supporters and staff. It will play a leading role in ensuring that the most compelling stories feature across the charity’s media, campaigns, fundraising and wider comms initiatives, to increase engagement with our brand and help make our bold plans a reality. You will overseeing the stories database, leads on identifying and interviewing storytellers, gathers content to support Sense’s content strategy, writes up storyteller experiences and translates into external facing content, and establishes a pipeline of new stories according to organisational priorities. As well as encouraging best practice, identifying opportunities, and advising on stories use across the engagement department.
 

Key Responsibilities

• Manage Sense’s stories database and play a leading role in ensuring the most compelling stories feature across our media, campaigns, fundraising and wider comms initiatives.
• Oversee the management of storyteller relationships at Sense, making sure that their needs are met and that they understand the role of the charity, how their story can support it and the impact of doing so - ensuring they have a positive experience throughout.
• Lead on conducting sensitive interviews with contributors, writing up their stories and updating the stories database.
• When required, translate storyteller experiences into meaningful and engaging written content across core formats, including blogs, social media posts and emails.   
• Capture additional content from storytellers that aligns with Sense’s content strategy, for example photography or short video pieces to camera.
• Collaborate with teams and build strong working relationships with colleagues in the Engagement department and across Sense to agree priorities, develop briefs and deliver story leads to deadline.   
• Co-ordinate story development across the engagement department. and be the first point of contact for storytellers when multi-media assets are being collected.
• Work with operational colleagues to identify and manage story leads – developing the skills and knowledge of this group to help facilitate this process.

Key skills and experience

• Educated to degree level or equivalent qualification in media or communications related subjects.
• Strong understanding of what makes a good story to drive external engagement.
• Understanding of the core role of storytelling within the charity sector and how storytelling content enhances brand engagement.
• Understanding of ethical approach to gathering stories, informed consent, and data protection.
• Evidence of own continuing professional development.
• Experience working in a marketing, communications, media or content team.
• Demonstrable experience of sourcing, gathering and writing story content for both internal use and external communications.
• Experience conducting interviews with storytellers.
• Experience working with real-life stories in communications.
• Ability to gather, adapt and edit stories to engage and motivate different audiences.
• Strong writing skills for digital channels.
• Strong proofreading skills and a great eye for detail.
• Interviewing skills and the ability to get to the heart of a story. 

Experience of working in a fast-moving

For a full job description and person specification, please see the link below

About Sense

At Sense we believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life.

Sense is proud to be a Disability Confident Employer. Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement. 

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly.  We would recommend that you read the job description and person specification before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.

The basics

Location: Agile working
Contract: Permanent, subject to funding
Hours: 32 hours over a 4 day week
Starting salary: £27,445

Who we are

Safer London is a charity working with young Londoners and families who are affected by violence and exploitation. We believe that when a child or young person comes to us, they are just that – a child or a young person: we don’t define them by the issue that has brought them to us. By working alongside young Londoners, their families and peers in the places where they spend their time, we can create a safe London not just for them but for everyone.

Who you are

You are committed, resilient with the expertise and knowledge to work alongside the families and carers of Young Londoners who have been exposed to or are at risk of exploitation or violence. Within your role as a Specialist Caseworker, you will provide support to young Londoners to secure the safety and positive outcomes they want.

What the role involves

Within the role as a Specialist Family Caseworker, you will provide support to parents and carers to help them gain greater understanding of the challenges young Londoners and their families often face and work alongside them to secure the safety and positive outcomes they want for their children and family.

Additional Information

Safer London is committed to safeguarding and promoting the welfare of children and young people, and we expect anyone who works and volunteers with us to share this commitment. As part of this commitment, we will request a DBS (Disclosure & Barring Service) check, as well as references covering the last five years, for the successful candidates.

We value diversity and encourage and welcome applications from people of all backgrounds. We know that in order to make London a safer place for the young people that live here, we need a diverse range of perspectives, experience, and knowledge.

What we offer

Safer London continually reviews its pay and we currently offer the following benefits package to all our employees:

- 4-day/32-hour work week. Since 1st April 2024, Safer London has transitioned to a 4 day working week with no impact on pay. This means that you will have a regular day off in the week with no impact on your pay.
- Agile working. This means you have will have the flexibility to work in different locations including from home, our office in Southwark and/or community locations (libraries/co-working spaces) when you are not delivering face to face work in the community.
- Flexible Working: our Flexible Working Policy allows requests to work flexibly from the start of your employment.
- A contributory Pension Scheme.
- Interest-free Season Ticket Loans.
- A Cycle to Work Scheme.
- A Mental Health Helpline.
- Death in Service Benefit.
- Opportunities to develop and progress your career, including an extensive programme of courses and acting up/additional responsibilities roles.
- An initial Annual Leave allowance as a full-time employee, of 179 hours’ holiday in each annual leave year plus bank holidays and other statutory holidays occurring during the leave year. Pro rata for part time staff. This rises to 192 hours after 3 years’ service and 211 after 5 years’ service.

Sound good? Here’s how to apply

To apply, please complete the online application form and submit it as soon as possible: Safer London runs a rolling recruitment process which means that applications are shortlisted and invited for interview within one week of receipt. As soon as a suitable candidate is found no further applications will be considered.

As part of the online application, you will be required to confirm you have read our Privacy and Cookie Policy and Safeguarding and Child Protection Policy.

Please make sure you find the Job Description on the left-hand side of the Webrecruit page after you click ‘Apply Now’ or find it on Safer London’s Website.

Should you need any adjustments to the recruitment process, at either application or interview, or experience any technical issues when trying to access and/or complete
the online application form, please find our contact information in the Job Pack.

Please note that we don’t accept CVs.

Safer London is not a sponsoring organisation for foreign nationals and you must be able to show proof that you have permission to live and work in the UK in order to be considered for this role.

The basics

Location: Agile working
Contract: Permanent, subject to funding
Hours: 32 hours over a 4 day week
Starting salary: £27,445

Who we are

Safer London is a charity working with young Londoners and families who are affected by violence and exploitation. We believe that when a child or young person comes to us, they are just that – a child or a young person: we don’t define them by the issue that has brought them to us. By working alongside young Londoners, their families and peers in the places where they spend their time, we can create a safe London not just for them but for everyone.

Who you are

You are committed, resilient with the expertise and knowledge to work alongside young Londoners who have been exposed to or are at risk of exploitation or violence. Within your role as a Specialist Caseworker, you will provide support to young Londoners to secure the safety and positive outcomes they want.

What the role involves

In this role, you will work alongside children and young people who have been exposed to or are at risk of exploitation or violence. Within your role as a Specialist Caseworker, you will provide support to young Londoners to secure the safety and positive outcomes they want. You will be expected to provide robust risk and needs assessments that reflect the contexts within which harm has occurred, and to work collaboratively with partnership agencies to reduce risk and secure services and support.

Additional Information

Safer London is committed to safeguarding and promoting the welfare of children and young people, and we expect anyone who works and volunteers with us to share this commitment. As part of this commitment, we will request a DBS (Disclosure & Barring Service) check, as well as references covering the last five years, for the successful candidates.

We value diversity and encourage and welcome applications from people of all backgrounds. We know that in order to make London a safer place for the young people that live here we need a diverse range of perspectives, experience, and knowledge.

What we offer

Safer London continually reviews its pay, and we currently offer the following benefits package to all our employees:

- 4-day/32-hour work week. Since April 1st, 2024, Safer London has transitioned to a 4 day working week with no impact on pay. This means that you will have a regular day off in the week with no impact on your pay.
- Agile working. This means you have will have the flexibility to work in different locations including from home, our office in Southwark and/or community locations (libraries/co-working spaces) when you are not delivering face to face work in the community.
- Flexible Working: our Flexible Working Policy allows requests to work flexibly from the start of your employment.
- A contributory Pension Scheme.
- Interest-free Season Ticket Loans.
- A Cycle to Work Scheme.
- A Mental Health Helpline.
- Death in Service Benefit.
- Opportunities to develop and progress your career, including an extensive programme of courses and acting up/additional responsibilities roles.
- An initial Annual Leave allowance as a full-time employee of 179 hours holiday in each annual leave year plus bank holidays and other statutory holidays occurring during the leave year. Pro rata for part time staff. This rises to 192 hours after 3 years’ service and 211 after 5 years’ service.

Sound good? Here’s how to apply

To apply, please complete the online application form and submit it as soon as possible: Safer London runs a rolling recruitment process which means that applications are shortlisted and invited for interview within one week of receipt. As soon as a suitable candidate is found no further applications will be considered.

As part of the online application, you will be required to confirm you have read our Privacy and Cookie Policy and Safeguarding and Child Protection Policy.

Please make sure you find the Job Description on the left-hand side of the Webrecruit page after you click ‘Apply Now’ or find it on Safer London’s Website.

Should you need any adjustments to the recruitment process, at either application or interview, or experience any technical issues when trying to access and/or complete the online application form, please find our contact information in the Job Pack.

Please note that we don’t accept CVs.

Safer London is not a sponsoring organisation for foreign nationals, and you must be able to show proof that you have permission to live and work in the UK in order to be considered for this role.

Consultancy work (Afghanistan Programme)

Terms of Reference for a Final Evaluation and Report

ToR

Consultancy work: Final Evaluation and Report

Commencement date

4 July 2025

Duration

c. 8 weeks (subject to change)

Accountable to

CAFOD Afghanistan team – Grace How and Kitty Chevallier

Overview: Conduct a Final Evaluation for a project entitled ‘Provision of humanitarian and livelihood support’, also known as ‘HELA’ (Humanitarian and Economic Livelihoods Assistance’). The 3-year project is funded by Misereor / Katholische Zentralstelle für Entwicklungshilfe (KZE), with co-funding provided by CAFOD. It is implemented by two local partners in Afghanistan, in three provinces, between 1 September 2022 and 31 August 2025.

CAFOD has been supporting local organisations in Afghanistan, including the two implementing partners for this project, since the 1980s to help tackle issues of poverty and injustice and to respond to humanitarian emergencies.

Background and Context

Project Brief: This project is a result of partnership and joint work between CAFOD and the consortium members. The project builds on CAFOD’s existing programming in Afghanistan which strengthens the capacity of at-risk households by diversifying their livelihood options. The project focuses on meeting basic needs as well as promoting inclusive development, with the objective of strengthening resilience, particularly for the most vulnerable. As the project approaches the final few months of implementation, CAFOD is seeking to engage an external consultant to conduct a participatory final evaluation for this project. This will evaluate how effectively the project has been implemented, its major impacts and lessons learned, and recommendations for future similar programming. It is expected that the final evaluation will have a particular focus on the consortium partners’ ways of working: the strength of their collaboration, the efficacy and suitability of monitoring and evaluation approaches, and the benefit of learning events and strategies used through the project.

CAFOD and our partners are working with the same target group throughout the duration of the project, not only providing humanitarian and livelihood support, but also raising awareness amongst participants of families' rights from an Islamic perspective. Over the past two decades, much work has been undertaken to empower Afghan households and enable them to exercise their agency. Partners are taking a variety of approaches to further these aims in the project.

Ultimately, the project aims to support and ensure that the rights of poor and vulnerable people in Bamyan, Kabul, and Kunduz provinces are upheld and they have increased agency in their social and economic development.

Directly, the project has been planned to achieve programme outcomes:

1. The basic needs of targeted households are met.
2. Targeted participants have improved resilience through diversified livelihoods.
3. Targeted community leaders and members (male and female) are equipped and empowered with the knowledge and skills to promote and uphold their rights from an Islamic perspective.

Project Target Group and Location: The project will reach a total of 350 participants in three provinces of Afghanistan (Bamyan, Kunduz and Kabul) with a combination of humanitarian assistance, livelihoods training and other activities.

Project Duration: September 2022 – August 2025 (36 months)

Scope of the Final Evaluation:

The purpose of this final evaluation is to assess the overall performance and objectives of the completed project, in relation to the specified objectives, logical framework, and work plans. The evaluation will examine the extent to which project outcomes have been achieved, the quality and sustainability of results, and the relevance and appropriateness of strategies employed and ways of working. This participatory evaluation will analyse not only what has been achieved, but how it was achieved, how it was measured, and what could have been improved. This will include an examination of accountability measures, and how participants and other stakeholders were engaged throughout the implementation process, including how participants were given the opportunity and encouraged to share feedback and help shape the design of the project. The consultant will make and explain recommendations for consideration in implementing future projects of a similar nature.

The evaluation should include a review of the project’s monitoring data, secondary documents, a workshop with staff, and some direct data collection from key stakeholders including targeted participants taking part in the livelihoods training activities, as well as their relatives and community members. Findings of the evaluation will be used to guide and improve future project design and implementation. They should be written up into a final evaluation report (no more than 30 pages) which will be made available to CAFOD, Misereor and both partners.

As well as assessing progress towards logical framework indicators, the evaluation should focus on capturing, documenting and assessing lessons learned to inform future project design and implementation.

The assessment will be conducted in close coordination with CAFOD’s Afghanistan team, including the Country Programme Representative, Programme Officer, and Programme Support Officer.

Objectives of the Final Evaluation:

1. To assess the project and its effectiveness in meeting its three outcomes and supporting targeted Afghan households, through material assistance, livelihoods skill training and associated support, advocacy initiatives, and other activities.
2. To evaluate the strength and appropriateness of the projects MEAL systems:
   1. To what extent did project monitoring and evaluation help track project progress and achievements?
   2. How effectively was participation and accountability built into project design and implementation, and partners’ ways of working with stakeholders?
   3. How effectively were learning opportunities used throughout the project (including peer learning and exchange visits, learning workshops, regular progress workshops, etc.)?
3. To assess and review consortium functionality, partnership dynamics, and collaboration.
4. To capture and assess key lessons learned from the project from various stakeholders including project staff, participants, civil society groups involved in the project, community leaders and other community members.
5. To assess the sustainability and impact of project achievements, including:
   1. Changes in participants’ social and economic agency and participation
   2. Shifts in community attitudes and behaviours
   3. Capacity built among local partners and stakeholders.
6. To produce a high-quality report, no longer than 30 pages, which will be shared with CAFOD, Misereor and implementing partners.

Deliverables and proposed deadlines:

• Develop a short inception report with proposed methodology, plans and tools for collecting data from stakeholders, for the final evaluation (1st and 2nd week of contract), to be discussed and agreed with CAFOD and partners.
• Gather data from relevant stakeholders (3rd and 4th week of contract)
• Submission of draft report (6th week of contract)
• Review and revision of report based on feedback (6th and 7th week of contract)
• Submission of final report (8th week of contract)
• Presentation of report to CAFOD and partners– date to be confirmed.

Methodology:

• The evaluation should adopt a participatory mixed-methods approach, beginning with a desk review before integrating quantitative and qualitative methods to ensure that data collected is triangulated and can be communicated, explained and contextualised.
• It is expected that the consultant will combine surveys/questionnaires with structured interviews, FGDs and KIIs. Note that to enable the open and unrestricted sharing of opinions and information, the data can be anonymised where relevant and appropriate.
• Evaluation team members are encouraged to use innovative methods to collect and analyse data. The qualitative component will allow for more in-depth data gathering to gain more insightful findings from relevant target groups regarding their experience of the project and its impact.
• Data is expected to be gathered from key project stakeholders, including:
  • Targeted participants (in vocational training, first aid training, and Local Leaders Committees).
• The midterm evaluation will be supported by two workshops: an initial developmental workshop in which the data collection methods will be discussed with CAFOD staff and representatives from partners to obtain feedback and input; and a feedback and validation workshop after submission of the draft report, to obtain input on findings and recommendations.
• The consultant(s) are expected to propose the most suitable method of sampling/randomisation and the sample size will be determined in collaboration with CAFOD and partners. Information shall be collected from across specified beneficiaries, partners and stakeholders.
• All data collected during the baseline study will be disaggregated by age, gender, disability, and location.

Ethical Considerations

The below ethical considerations will be adhered to during the midterm evaluation:

• The evaluation will be conducted by an independent and impartial external consultant.
• Quantitative data will be obtained from a randomly selected representative sample. 
• Participation in the study will be voluntary, and individuals must be able to curtail their participation in the study at any time. 
• The safety of participants and implementing partner staff will be paramount.
• Anonymity, confidentiality and safeguarding of study data (both during data collection and for data storage) will be guaranteed. 
• There will be no risks and benefits for individual participants.
• The culture, norms and traditions of study populations will be respected and laws of the country upheld.
• Participation in the evaluation will involve no additional security or safety risks for participants, in light of the current context in Afghanistan.
• The content of the evaluation will be treated confidentially and only shared with CAFOD, partners and Misereor.

Required Competencies:

• A minimum master’s degree in social sciences or relevant field;
• Other training/certifications in thematic areas relevant to the project will be an asset (livelihoods, gender, behavioural change communication etc.);
• Other professional training on Research Methodology, Development Evaluation, and Impact Evaluation from recognised institutes/universities would be an asset;
• A proven track record of an ability to pragmatically apply in-depth knowledge and experiences of issues and practices in the fields of humanitarian, livelihoods and gender in Afghanistan;
• Strong computer and analytical skills with ability to write and review technical documents/ reports, conduct interviews as part of background research.

Demonstrable Skills and Experience:

• Record of publication of social research documents, evaluation reports, survey reports, study reports on livelihoods and rights issues is a strong asset;
• Experience of carrying out mixed-methods studies and evaluations and in producing high quality analytical reports (at least 2 recent reports should be submitted with the RFP);
• Strong background of statistical data analysis skills and strong proficiency with data analysis packages (in Stata or SPSS);
• Member of professional societies/forums (e.g. evaluation society) will be an asset;
• At least 6 years’ experience managing evaluations, baselines and/or assessments for community-based programmes, including since August 2021;
• Experience in delivering high quality assessments, research or evaluations for institutionally funded projects such as FCDO/DFID, EU or USAID;
• Experience working with and/or evaluating the work of national NGOs and CSOs in Afghanistan;
• A gender-balanced team (at all levels) is highly desired;
• Ability to adapt plans and approaches, sometimes at short notice;
• Fluency in English essential; ability to conduct interviews in Dari and Pashto essential.

CAFOD is committed to creating a safe environment for all project participants, especially children, young people and vulnerable adults, and to prevent their physical, sexual or emotional abuse. The consultant will be expected to follow these commitments and sign and adhere to all relevant policies and procedures.

Interested candidates are requested to submit the following by 29 June 2025. Please see CAFOD website to email the documents requested below

• Updated CVs (lead consultant and associates if any)
• Technical proposal with proposed methodology and detailed work plan
• 2 examples of similar assessments, evaluations, research, analytical report writing in English
• Financial proposal: Up to a maximum of USD 14,000. This fee should include all consultancy costs, including data collection costs (travel, accommodation, food etc.) as well as all applicable VAT and Tax.

Submissions will be reviewed and scored according to a) the criteria and considerations listed in this Terms of Reference, b) the suitability of the project plan/method statement and c) value for money.

Management and Reporting Arrangements:

The recruitment and initial briefing to the consultant will be managed by CAFOD, in consultation with the project partners.

Both in-country implementing partners will provide logistical and administrative support and guidance, including supply of relevant documentation, and help with the organisation of meetings and interviews (the financial costs of this will be covered by the consultant). Additionally required costs such as refreshments for FGDs will be paid for by partners. The consultant will be responsible for working with partner staff to arrange interviews and field visits ensuring all relevant stakeholders are available at the place and time agreed; the consultant(s) will provide facilitation of workshops, FGDs, meetings and field visits.

Deliverables will be reviewed, appraised and accepted by members of CAFOD’s Afghanistan staff, in consultation with the relevant partner staff members. 

Summary Timeline (subject to change):

19 – 29 June

Circulation of TORs and Invitation to Submit Quotations

29 June

Closing date for applications

2 July – 3 July

Interviews with short-listed consultants

4 July

Final consultant selection and contract signing

5 July – 4 August

Planning, document review and fieldwork

14 August

Submission of draft report to CAFOD

15 - 23 August

Review, feedback and revision of report

31 August

Presentation of report findings and recommendations to CAFOD, partners, and Misereor.

The selection consultant(s) will be expected to fully agree to comply with all relevant CAFOD policies during the contracted period including the Safeguarding Policy and Code of Conduct, and provide references.