Flexible location – can be based at any of Shelter’s hubs in England or Scotland or home based

This is a great opportunity for someone with customer service experience looking to start a career in the charity sector, or move to a larger organisation, to join us a Community Fundraising Assistant and be part of an award-winning fundraising team.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

Part of our hugely successful Income Generation division, Shelter’s Community Fundraising team is a new and, currently, small team but with big plans to grow our numbers to have Regional Fundraisers in 12 cities across England and Scotland. Community Fundraising is a key part of Shelter’s long-term fundraising strategy and investment is being made available to fund it. We have recently appointed a new Head of Community Fundraising and are now seeking to expand our team – it’s a great time to join us.

At Shelter we are committed to tackling systematic inequalities and currently we are looking to increase the diversity within our Fundraising team. We would particularly welcome applications from anyone with a BAME background or considers themselves to have a disability.

About the role
You’ll be providing administrative support to the Community Fundraising team across a range of activities. But that’s not all. You’ll also be responsible for helping to ensure that everyone who supports Shelter receives the highest standard of supporter care. Liaising with supporters and suppliers, maintaining a database, organising materials for events, assisting with community enquiries and supervising event fundraising volunteers – these are just some aspects of this interesting and varied role.

About you
As well as excellent administrative skills and proficiency using Microsoft Office applications, you’ll need proven experience of using databases (we use Raiser’s Edge). We’ll also be looking for commercial awareness, a customer focused approach and the ability to collaborate effectively with others and build a network of good relationships. Proactive and results-driven, you have lots of initiative too. What's more, you’re not afraid to challenge the status quo and introduce new ideas when appropriate and are keen to develop a thorough understanding of Shelter and the wider sector.

Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities),gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Are you a proactive, organised individual with an eye for detail and experience of working in a fast paced environment?  Do you have strong organisational and communication skills and are able to prioritise a varied workload? Can you demonstrate empathy and sensitivity when dealing with our families and supporter enquiries? Are you a friendly, personable team player that can start a conversation with anyone? Do you have highly developed IT skills and a flair for social media? If you are imaginative, self-motivated, keen to learn and looking to start or develop your career in fundraising, then join us and embark on a highly rewarding and career-enhancing position. 

1. DESIGNATION Marketing and Communications Officer

2. HOURS 36 per week (some planned unsocial hours)

3. SALARY NJC Scale scp 13 - 17 (£22,021 – £23,836)

4. LOCATION Registered Office, Warrington

5. RESPONSIBLE TO Marketing and Communications Manager

6. ACCOUNTABLE FOR Some volunteer supervision

7. PURPOSE OF POST

   The post holder will report to and assist the Marketing and Communications Manager, helping to champion and manage the PAPYRUS brand and supporting the delivery of our projects and services through developing engaging and targeted content. They will act as the day-to-day lead on our social media channels with the aim of increasing reach and engagement, and regularly report on data and insights to inform strategy.

8. KEY RELATIONSHIPS

   Marketing and Communications Manager, Marketing and Communications Team, Head of Marketing and Communications; CEO; Staff and Volunteers; PAPYRUS members and supporters; Media Manager.

9. MAIN DUTIES AND RESPONSIBILITIES

   1. Day to day running of social media platforms

      1. Run our social media accounts (Facebook, Twitter, LinkedIn, Pinterest and Instagram and TikTok), using these to promote our services, increase brand awareness and drive engagement with our audiences;

      2. Develop the charity’s online presence by exploring new opportunities and channels to appeal to different audiences;

      3. Proactively search for, curate and share content from appropriate third parties and monitor news and developments within mental health and suicide prevention;

      4. Track our reach and engagement using insight and analytics tools, reporting regularly to the Marketing and Communications Manager.

   2. Coordinate and report on digital marketing

      1. With the support of the Marketing and Communications Manager, manage effective digital advertising campaigns using Google AdWords and Facebook advertising;

      2. Maintain the charity’s Google AdWords account, including keyword research, bids and budgets;

      3. Report on outcomes (including impression share, quality score and other account metrics).

   3. Help plan and deliver organisational communications

      1. Assist in maintaining and updating the central communications timeline and help promote awareness campaigns around key dates and themes;

      2. Help produce and distribute regular e-news updates and a new monthly e-Newsletter to our members and supporters, maintaining our database account and subscriber list on Raiser’s Edge;

      3. Help promote and assist with the organisation of PAPYRUS events and seminars;

      4. Provide communications support to other teams within PAPYRUS as required.

      5. Assist with Internal Communications delivering key messages to staff and supporting with the monthly newsletter.

   4. Assist with brand management and design

      1. Support the Marketing and Communications Manager in ensuring the PAPYRUS brand is consistently used across all channels (including any use by third parties) as per our guidelines;

      2. Help produce creative designs and artwork for print and digital requirements, utilising in-house design tools and software (including Adobe Creative Cloud and Canva);

      3. Maintain and update in-house branding and collateral, our image library, stock photography, templates and presentations.

   5. Assist with the production and distribution of PAPYRUS literature

      1. Assist in the design and delivery of literature and merchandise, liaising with other departments and external designers where required;

      2. Assist with the PAPYRUS Newsletter: develop content ideas for forthcoming editions, collate and chase authors for articles, keep track of schedules and deadlines, proof and mark up editions, and liaise with designers where required.

   6. Support with the maintenance of our website and content management

      1. Support the Marketing and Communications Manager in regularly updating the website with new content or features through the content management system, liaising with web providers where necessary;

      2. Help develop different user journeys and profiles, liaising with external suppliers where required, and report to the Marketing and Communications Manager on website use and future development opportunities.

   7. Undertake research and analysis to inform decision-making

      1. Assist with running internal working groups to develop ideas and campaigns;

      2. Help conduct research as required to inform decision-making and test ideas and materials;

      3. Analyse and regularly report on statistics to improve and inform our marketing activity (using Google Analytics, Raiser’s Edge and Meltwater).

   8. Help maintain communications procedures, guidelines and best practice

      1. Act as the first point of contact for communications queries, co-ordinating the appropriate response from PAPYRUS and linking in with other departments where necessary;

      2. Increase the number of organisations that promote PAPYRUS and our services and compile a list of key communications contacts to increase information sharing;

      3. Help create internal reference tools and templates.

   9. Engage with and support members and stakeholders when required.

   10. Respect confidentiality and manage data according to PAPYRUS policy.

   11. Understand your duties and manage any matters relating to safeguarding of children and vulnerable adults within PAPYRUS policy.

10. ADDITIONAL DUTIES

    It is the nature of the work of PAPYRUS prevention of young suicide that tasks and responsibilities are in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises and when tasks not specifically covered in their job description have to be undertaken. These additional duties will normally be to cover unforeseen circumstances or changes in work and they will normally be compatible with the regular type of work. If the additional responsibility or task becomes a regular or frequent part of the member of staff’s job, it will be included in the job description in consultation with the member of staff.

11. CONFIDENTIALITY

    It is expected that all PAPYRUS employees understand that our work is confidential and that neither details about those who use its services nor any other PAPYRUS business should be divulged to members of the public. A confidentiality agreement must be signed on taking up this post. Further details are outlined in the PAPYRUS Confidentiality Policy.

12. BASIC PRINCIPLES

    The post holder is expected to be familiar with and have regard to the ethos and values of PAPYRUS and work within that framework. They must be prepared to operate without prejudice to all who approach PAPYRUS or work with the organisation at any level.

13. CONDITIONS OF SERVICE

    Conditions of Service are broadly in line with those set out by the National Joint Council for Local Government Services. PAPYRUS has a probationary period of 6 months for all posts. Appointment to this post may be subject to satisfactory Enhanced CRB Disclosure and/or completion of Vetting and Barring Scheme checks.

14. QUALIFICATIONS

    See Person Specification

PAPYRUS is committed to safeguarding and requires all employees and volunteers to share this commitment. Therefore, an enhanced DBS check is required for this appointment.

PAPYRUS is an equal opportunities employer. We particularly welcome applications from black and minority ethnic candidates as they are under-represented within our organisation at this level.

Please visit our website for full detail and application form.

Are you passionate about social mobility and helping the most disadvantaged to create a better future? With a challenging job market on the horizon for so many people, you'll be at the heart of supporting people back into employment through fundraising.

This fantastic employability charity is looking to initiate and deliver significant growth in fundraising income from trusts and foundations. In this brand-new role, you'll lead the development and implementation of the Trusts and Foundation strategy in order to secure funding for programmes with schools, NEET young people, offenders in prison and the wider community.

To apply for this role, you'll have a proven success in securing 5-6 figures from trusts and foundations and be able to secure new business and multi-year support from donors. You're an exceptional relationship builder; able to negotiate and persuade a range of funders.

You motivate and influence internally including with senior leadership and trustees. As part of a supportive and collaborative team, you'll work on proposals funding large-scale programmes of work with significant impact.

Flexible, life and family friendly employer. The charity is headquartered in Liverpool, but also have offices in Manchester. Plenty of scope to work from home, but preferable to have an office presence 1-2 days per week longer-term.

Please get in touch with a copy of your CV for lots more detail. Our Regional Director, Ellen Drummond, is leading on this opportunity.

We are hoping to move quickly and will interview as soon as we have a strong enough shortlist, so please apply ASAP to avoid disappointment. We may not be able to respond to all candidates, so please assume you have been unsuccessful if you don't hear back from us within 2 weeks.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

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This is a new and developing role that has been created to react to the findings of sexual violence criminal justice pathways for sexual violence victims in each of the North West regional areas. The post is based in Warrington with travel around the North West. Working from home would be considered.