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Sense, London (On-site)
£43,974 per annum, inclusive of London Allowance
Posted 1 day ago
Closing tomorrow
Portsmouth Historic Quarter Trust, HM Naval Base (On-site)
£28,000 - £30,000 per year
Posted 3 weeks ago
Spring Community Hub, London (On-site)
£16,224 per year
Posted 3 weeks ago
Closing in 4 days
Get Further, London (Hybrid)
£30,000-£35,000 per annum, depending on experience (includes £2k London weighting)
Posted 2 weeks ago
Wandsworth Carers' Centre, London (On-site)
£29,676 per year
Use your lived experience as a Carer to make a difference for Carers and families supporting someone with a mental health condition!
Posted 5 days ago Apply Now
Closing in 7 days
The Bridge Youth Project, Salisbury, Wiltshire (On-site)
£30,500 per year (higher amount considered for the right candidate)
Posted 3 weeks ago
Aerospace Bristol, Bristol (On-site)
Circa £30,000 FTE, equivalent to approx. £19,200 for 24 hours per week
Posted 1 week ago Apply Now
The Advocacy Academy, Brixton (Hybrid)
£31, 320 - 36, 720 (FTE)
Posted 1 week ago
Closing today at 19:00
MS Society UK, N4, London (Hybrid)
Starting from £44,339 per annum, plus excellent benefits
Posted 2 weeks ago
Page 24 of 26
Job description

Head of Fellowship Retention and Services

Salary: £50,000 - £60,000

Contract: Permanent, Full-time

Are you a strategic leader with a passion for membership engagement and income stewardship? We are seeking an experienced Head of Fellowship Retention and Services to lead a dynamic team dedicated to delivering outstanding member services and driving retention. This pivotal role will oversee a significant income stream and ensure the ongoing engagement and satisfaction of a prestigious fellowship network.

About the Role
Reporting directly to the Director of Fellowship, you will be responsible for shaping and delivering retention strategies that underpin long-term financial sustainability. Leading a busy Services team, you will ensure excellent day-to-day service delivery, handle high volumes of member queries, and manage complex issues with diplomacy and care.

Using data-led insights and innovative campaign approaches, you will develop targeted retention initiatives, continuously improving renewal rates and fostering a strong sense of belonging among members. With responsibility for a budget of approximately £280K and generating nearly £6 million in annual income, this role is crucial to the organisation’s financial resilience and mission.

Who We’re Looking For

  • Extensive leadership experience in membership or fellowship recruitment, retention, and service delivery.
  • Proven success in stewarding multi-million-pound income streams.
  • Strong expertise in CRM systems, preferably Salesforce, with a focus on data governance and compliance.
  • Analytical, data-driven, and highly strategic with excellent project management skills.
  • Exceptional interpersonal and communication skills, able to influence at senior levels.
  • Committed to inclusivity, continuous improvement, and delivering impactful member experiences.

If you are ready to take on a role where you can make a measurable impact on member engagement and financial sustainability, we want to hear from you.

For more information, please submit your CV to .

Please note, CVs are being reviewed on a rolling basis and only successful applicants will be contacted with more information. 

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Posted by
Harris Hill Charity Recruitment Specialists View profile Organisation type Recruitment Agency Company size 21 - 50
Posted on: 10 June 2025
Closing date: 03 July 2025 at 11:59
Job ref: 46801
Tags: Governance / Management