About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.
Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work.

About the role
Love providing an outstanding customer experience? Have a passion for fashion and a flare for visual merchandising? Social Media savvy? Quick at finding a diamond in the rough...then we want to hear from you.
We are recruiting a Shop Supervisor to join our diverse and engaged team in both our Elephant & Castle and Peckham shop. This role will involve working across two sites (3 days in Elephant and Castle, 2 days in Peckham).

You will:

• play an important role in maximising sales, working within a busy dynamic team and delivering an excellent standard of customer care to everyone entering our stores.
• work collaboratively with the Shop Managers and Assistant Shop Managers and will have the opportunity to support and develop our current team of community volunteers and Crisis members. 
• be involved in stock selection, pricing and merchandising
• have the opportunity to build upon your skills and develop your own career progression. 

About you
We are looking for a vibrant and enthusiastic person who is keen to learn new skills and join a busy and successful team.

You will bring:

• excellent standards of customer service
• knowledge of social media platforms such as Instagram and a keen eye for fashion trends
• the ability to work under your own initiative and deal effectively with conflicting priorities
• a passion for working collaboratively and enjoy working as part of a team in a fast paced and dynamic environment.
• an enthusiasm for learning
• the ability to deal with challenging situations and individuals with a range of needs.
• Importantly you’ll need to show a commitment to Crisis values and aim to end homelessness.

Benefits
As a member of the team you will have access to a wide range of employee benefits including:

• Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
• Mandatory pension scheme, with an employer contribution of 8.5%
• 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

How To Apply 
If this sound likes the opportunity for you, please Click on the 'Apply For Job' button below.

Closing date: Friday 6th November 2020 (at 23:59)

If you need to request an application in an alternative format, please contact the Recruitment Team, contact details can be found on our website. 

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.

This is a great opportunity for someone looking to grow and develop their skills in a busy, dynamic office environment as well as making a real difference to the quality of support and care people with Scleroderma and Raynaud’s receive.

This role is based in central London (though remote working arrangements are in place due to COVID19).

Scleroderma & Raynaud’s UK (SRUK) is a new charity formed by the merger of two patient organisations, the Raynaud’s & Scleroderma Association and the Scleroderma Society.

SRUK is the only charity dedicated to improving the lives of people affected by Scleroderma and Raynaud’s, both autoimmune, connective tissue conditions. We exist to improve awareness and understanding of these conditions, to support those affected, and ultimately to find a cure.

Working with the Head of Operations the Charity Administrator will:

• Co-ordinate and organise the smooth, efficient and effective running of our busy office environment in a warm, professional and responsive manner.
• Support the Head of Operations in running the charity’s operations.
• Assist with general office and basic finance administration.
• Build an excellent reputation of support services so that it is regarded as a centre of excellence by offering supporters/customers the best possible experience.
• Provide administrative support to the senior management team to support efficient and effective charity operations.
• Build strong relationships with supporters/customers to develop positive long-term relationships.
• Diligently administer all enquiries and capture supporter/customer data to build the knowledge base and ensure a 360 profile of supporters is developed and maintained.
• Provide administrative support to the Federation of European Scleroderma Associations (FESCA).

As the Charity Administrator, you will play a key role by offering an excellent supporter/customer experience, which will successfully deal with enquiries, provide expert information and build strong relationships. You will have proven experience of managing, maintaining and developing customer relationships, a clear understanding of best practice in customer service, excellent communication skills and the ability to successfully deal with a range of enquiries.

This is a great opportunity for an organised individual who is passionate about supporter care and is looking to be responsible for a broad portfolio of operations.

Salary: £24,000 pa offered on a permanent, full-time basis.

The selection process:

Applicants are required to submit a CV and a cover letter that explains how you meet the role requirements and how your experience can positively aid the efficient running of the charity and supporter services for the Scleroderma and Raynaud’s community. 

Please address applications to David Atkinson, Head of Operations.

Applications will be considered on an ongoing basis so please submit them at your earliest convenience.

Job title: Supporter Care and Shop Officer
Working hours: 21 hours per week (0.6 FTE). As a flexible employer, Free Tibet is keen to discuss how these hours are worked.
Starting salary: £13,800 (0.6 FTE). £23,000 pro-rata.
Location: Free Tibet is committed to keeping staff safe during the period of uncertainty caused by the COVID-19 pandemic, and has shifted to a primarily home-based working pattern for most staff. This role currently requires the post holder to come to the Brixton office an average of twice per week.
 

Post summary
A newly instituted role in Free Tibet, this position brings together two key functions; management of the Free Tibet online shop, and being first point of contact for incoming communications from supporters and customers.
The shop
The Free Tibet online shop constitutes a key income stream for the organisation, as well as serving an important role in promoting both the organisation’s brand, and Tibetan culture. The shop is managed entirely in-house and the successful applicant will have responsibility for it on a day to day basis. They will lead on sourcing new products, tracking performance, marketing, and seeking ways to grow income. This would be a great post for someone with experience in online retail, with a flair for creativity and new ideas for products and how to promote them.
Supporter care
As a small but significant NGO, Free Tibet receives a large amount of incoming communication via post, email and telephone. The post-holder will act at the ‘front door’ for the organisation, answering queries from supporters, customers and other stakeholders, or passing them on to relevant colleagues.

Benefits
The Supporter Care and Shop Officer will be part of a small, closely knit team which operates on a flexible basis. We offer 25 days pro rata annual leave in addition to public holidays and time off over Christmas. Additional benefits include a flexi-time policy, pension scheme and interest free season ticket loans.

How to apply

To apply for this role, please use the application form on our website (no CVs please). Completed applications must be received by 10:00 am on Monday 9th November. Interviews will take place on Thursday November 19th via video call.

A job description with more details of the role, including a person specification, can be downloaded from the supporting documents below.

Free Tibet
Our vision is a free Tibet in which Tibetans are able to determine their own future and the human rights of all are respected. Free Tibet campaigns for an end to China's occupation of Tibet and for international recognition of Tibetans' right to freedom. We mobilise active support for the Tibetan cause, champion human rights and challenge those whose actions help sustain the occupation.

As we approach our centenary anniversary in 2021 and with lots of excitment projects underway, the Vision Foundation is currently seeking a new member of our team in a newly created role of Fundraising and Communications Administrator. 

The Vision Foundation believes passionately that people living with sight loss should have the same opportunities as anyone else. We strive to ensure London is a city that works for everyone and that avoidable sight loss is prevented.

Step by step, we are proving that things can be different. Together, we can save sight and change lives. But we are under no illusion that our task will ever be easy.  The Vision Foundation is a sector leader in London standing up for the rights and freedoms of people living with sight loss. The charity funds organisations providing front-line projects and services across the capital, and works collaboratively through researching, building capacity, funding and investing and advocacy.  We’ve been going for a hundred years but following a cultural and organisational re-shaping, including changing our name and branding, we have the energy and drive of a start-up. 

As we approach our centenary year in 2021, the charity requires the support of a full-time administrator for a six-month period to help build capacity in the team and deliver on key project areas. 

In light of the current environment in relation to the coronavirus pandemic, and government restrictions, this role will initially be predominantly home-based.  However, there is the requirement that the post holder attend the Vision Foundation’s Head Office for one day per week to support the office administration and fundraising coin counting function. Additionally, as a London charity, this role may also involve some travel in and around London as is required to meet the business needs of the organisation.

Role Purpose:

To provide administrative support across fundraising, communications and marketing, retail and grants and impact.

Key responsibilities 

Marketing and Communications

• To maintain and update with new content all social media channels at the Vision Foundation.
• To maintain and update the Vision Foundation website (Wordpress).
• To help collect photography, case studies, quotes and charity information from Vision Foundation’s grantees for use within Fundraising and Communications materials – as is required.

Fundraising and communications administration

• Support the Individual Giving Officer with the day to day communications with our donor base, including timely database administration to capture communication preferences and personal details.
• To support the Individual Giving Officer with the processing of direct marketing appeal responses.
• To support the Individual Giving Officer with managing event logistics as required.
• To support with logistics for virtual and small scale in person events, including venue liaison, technical support, guest administration and on the day support.
• Working with colleagues from across the organisation, to provide event and administrative support which enables Vision Foundation to deliver high end cultivation and stewardship events.
• To be an ambassador at all events, supporting the delivery of Vision Foundation’s vision and ensuring that the charity’s profile and reputation are enhanced.
• Working with suppliers, help to design, proof and order new and replacement fundraising materials (fundraising packs, t-shirts, collecting boxes etc) as necessary. 
• To update the Fundraising CRM database (ThankQ) with changes to supporters details, giving history and communication preferences. 
• To support  our contactless device initiatives, development relationships, placing devices and creating engaging content.
• To support with counting of coins on a weekly basis.

Grants and Impact

• To liaise with grant holders regarding progress reports and other general matters.
• To review and summarise progress reports, including inputting information into the Grants database (Salesforce) and sharing with other Team members as required.
• To organise a grantee guest speaker for monthly Staff meetings. 
• To assist with the organisation of Funder Plus activities, including supporting with distributing event invites, coordinating zoom calls and handling RSVPs.

General administration

• To input data to the Fundraising CRM database (ThankQ) and Grants database (Salesforce).
• To take minutes, organise meetings and book travel as is required.

Other duties

• As required, manage volunteers in line with Vision Foundation’s commitment to developing and retaining skills, ensuring motivation and performance.
• To work at all times in compliance with the Fundraising Regulator’s Code of Practice and data protection legislation.

Flexibility

• The role description is a general outline of duties and responsibilities and may be amended as Vision Foundation develops and the role grows. The post holder may be required to undertake other duties as may be reasonably required from time to time.

Person specification

 Essential Experience

• Varied experience in administration roles and/or customer services
• Proven ability to manage own workload, manage conflicting deadlines and deliver to targets/objectives
• Excellent interpersonal skills, with the ability to inspire supporters and communicate the difference their support makes.
• Excellent knowledge of Microsoft Office (Word, Excel, Powerpoint and Outlook)
• High standard of numeracy and literacy.

Desirable Experience

• Experience of working within a Fundraising team or within a commercial sales environment
• Experience of the charity sector
• Experience of managing an in-house database, preferably ThankQ
• Experience of using websites, preferably Wordpress, and designing and creating branded content, preferably Canva
• Experience of dealing with Gift Aid donations and online fundraising platforms.
• Social media competence.

Personal qualities

• An understanding of and commitment to London’s blind and partially sighted people.
• Positive and enthusiastic.
• Strong written and verbal communication skills.
• Flexible and organised, yet also creative.
• Self-motivated, team worker with ability to work autonomously as required.