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London, Greater London (Hybrid)
£33,000 - £36,000 per year
Full-time
Permanent
Job description
As Supporter Care Coordinator, you’ll be the first point of contact for people engaging with our three charities: Guy’s & St Thomas’ Charity, Evelina London Children’s Charity, and Guy’s Cancer Charity. You’ll play a key role in delivering excellent service, managing a wide range of enquiries from supporters—whether they’re donating, fundraising, or simply seeking information.
The role requires you to become highly knowledgeable about activities across our three charities, engaging with internal teams and maintaining a positive, helpful presence in all interactions.
You’ll handle supporter enquiries across various communication channels, ensuring timely responses within our service level agreements. From processing donations and managing complaints to maintaining accurate records in the fundraising database (Raiser’s Edge), you’ll help ensure a smooth, efficient experience for every supporter. You’ll also be helping to manage relationships with external suppliers, making sure they deliver on our high standards of supporter care.
This is an ideal opportunity for someone who enjoys solving problems, values attention to detail, and thrives on building relationships. We’re looking for someone who is up for getting involved with all areas of fundraising with the drive to make things run just that bit smoother. Whether it’s improving how we manage enquiries about our events or making sure donors get a special thank you. This role needs someone who is proactive about providing the best experience for our supporters and can build great relationships with the team to do so.
The Team
The role is within the Individual Giving, Legacies & Supporter Care team. The team is led by a Head of
Individual Giving who manages these vital areas of public fundraising. This role will be managed by the Supporter Care Manager.
Key Relationships
Internal: All fundraising teams, Funding Team, Gift Processing, Fundraising Database, Legal and Compliance, Digital, Marketing and Communications.
External: Fundraisers and donors (the public), Guy’s and St Thomas’ Hospital trust staff, Agencies operating face to face fundraising, fulfilment agencies, events operations agencies
Key Responsibilities
Supporter Enquiries & Communication
- Act as the first point of contact for supporters via email, telephone, voicemail and post, delivering warm, professional and responsive customer service across all our charity brands.
- Triage and respond to a wide variety of enquiries – from donations and event registrations to complaints and requests – within a 48-hour timeframe, in line with our service level agreements.
- Engage with supporters with empathy and kindness, helping to build long-term relationship and positive experiences.
- Handle sensitive requests such as cancelling or amending regular gifts, updating contact preferences, and allocating donations to specific funds.
- Manage and escalate complaints appropriately, ensuring they are logged accurately in Raiser’s Edge and resolved in line with our policies and timelines.
- Liaise with third-party agencies, particularly face-to-face and door-to-door fundraising partners, to ensure prompt resolution of supporter issues and flag delays or concerns to relevant internal teams.
Donation Processing & Database Management
- Process donations received over the phone, ensuring secure handling and accurate entry into the database.
- Update and maintain supporter records in Raiser’s Edge CRM, recording all communications and actions taken.
- Work closely with the Gift Processing team to ensure timely thanking of donors and that all relevant correspondence is correctly documented.
- Respond to specific donation-related requests, such as Gift Aid updates, tribute gifts, or restricted fund allocations, with care and accuracy
Process Management & Operational Support
- Manage and improve core Supporter Care processes, ensuring team documentation, templates, and workflows are regularly reviewed and kept up to date.
- Use mapping tools like Mural and Visio to visually present processes.
- Lead on the upkeep of supporter communication tools, including templated responses, acknowledgement letters, and postal receipts.
- Maintain operational systems such as the franking machine and oversee supplies of stationery, packaging, and materials used across the team.
- Handle briefing documents from fundraising and funding teams, ensuring necessary updates to processes and supporter care materials are implemented.
Insights, Reporting & Continuous Improvement
- Collect both quantitative (e.g. response times, enquiry volumes) and qualitative (e.g. supporter feedback) data to measure Supporter Care performance and help to identify areas for improvement.
- Contribute to quarterly reporting exercises, including complaint analysis and supporter experience metrics.
- Share supporter stories, feedback and ideas with the wider fundraising and supporter experience teams to help shape more meaningful engagement.
Collaboration & Cross-Team Working
- Build strong, effective relationships with internal teams including Gift Processing, Data, Public Fundraising and Funding & Impact to align supporter care practices and ensure a seamless supporter journey.
- Support teams across the organisation by offering advice, collecting requirements for process improvement, and helping them meet supporter response timeframes.
- Provide stewardship support to teams as required, such as posting in Facebook groups, doing thanking calls, writing thank you cards or helping with other new campaigns/appeals.
- Develop and maintain relationships with key external suppliers to ensure supporter care standards are upheld across all third-party touchpoints.
Charity Representation & Team Culture
- Contribute actively and preparedly to team meetings, share insights, support colleagues with ad hoc tasks and cover when needed.
- Participate in our monthly and weekly team meetings, showing a collaborative and enterprising spirit in discussions and looking for opportunities to explore new areas of our work.
- Take ownership of your professional development with support from your manager, and uphold the charity’s values of diversity, equity and inclusion in all aspects of your work.
- Stay up to date with the work of the charity and the hospital Trust, demonstrating genuine interest and commitment.
- Represent the charity in-person at supporter engagement activities, stalls and events held on hospital sites.
- Support major fundraising events such as the London Marathon and the annual Abseil, often outside regular working hours, by engaging with participants and enhancing their supporter experience.
Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role
Skills, Knowledge and Expertise
Skills, Abilities, and Attributes
- Strong organisational skills, with experience managing a busy workload in a fast-paced environment and effectively balancing multiple priorities throughout the day.
- Excellent communication skills, both verbal and written, with confidence engaging a wide range of people on the phone, in writing and in person.
- Ability to triage and prioritise a wide variety of enquiries within SLA timeframes (48 hours)
- Excellent Customer service skills with a warm, professional, and responsive manner and an ability to engage with supporters with empathy and kindness, building long-term relationships
- Sensitivity and discretion when handling delicate requests
- Complaint handling and de-escalation skills
- Strong relationship-building skills, both internally (cross-team) and externally (with agencies/suppliers)
- Accuracy and attention to detail
- A positive, inquisitive, proactive and solutions-focused mindset, with a willingness to share learning and contribute to a culture of continuous improvement.
- Collaborative and adaptable, with a passion for solving problems and working across teams to support shared goals.
- Willingness to support new initiatives and take on new challenges, including occasional out-of-hours support at key events.
- Commitment to diversity, equity, and inclusion
- Self-motivation and ownership of professional development
Knowledge, Experience, and Qualifications
- Experience in a customer service role within a busy team environment
- Experience managing high volumes of calls and emails
- Understanding of complaints handling procedures and service level agreements
- Experience using a CRM database, ideally Raiser’s Edge or Salesforce
- Experience managing administrative or financial processes securely and accurately
- Experience working with or managing relationships with third-party agencies
- Strong IT proficiency, particularly in Microsoft Office (Excel, Word, PowerPoint) and a willingness to adapt to new digital systems and tools
- • Experience working cross-functionally with teams
- Experience contributing to reporting and performance metrics
Benefits
- Contributory Pension
- Annual health and wellbeing personal allowance
- Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
- Health and wellbeing programme that offers optional free yearly health check-ups.
- Support for healthy eating via fruit bowls and onsite lunch facilities.
- Agile working, flexible hours, and supportive IT kit.
- Shower facilities and bike lock area.
- Generous annual leave (27 days + bank holidays)
- Subsidies for glasses
- Employee Assistance Programme
Organisation
Posted on: 28 July 2026
Closing date: 17 August 2026 at 23:30
Tags: Customer support, Health / Medical, Mental Health
The client requests no contact from agencies or media sales.
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Levenshulme, Greater Manchester (Hybrid)
28,000 FTE
Part-time (10-12 hours)
Contract
Job description
We are looking for a Marketing Support Administrator to report to and support the Service Coordinator in the daily running of the charity which runs on a part-time basis. This is an exciting time for the charity as long-term funding has been secured.
Levenshulme Good Neighbours, (LGN) is a local charitable incorporated organization (reg 1163827) offering befriending services to socially isolated and lonely over 55-year-olds members of the Levenshulme local community. We do this by providing local volunteers to match locals struggling from a lack of social companions. We also host Sunday Luncheons and Slow-Moving Exercise classes.
The Marketing and Support Administrator will be tasked with creating newsletters, data entry, management of client files, dealing with invoices, receipts, social media campaigns, attending promotional and communal events, creating board meeting agendas and other vital tasks to keep the charity running smoothly. We are hoping someone with an optimal outlook and positive attitude can join our team. This role would require someone with a passion for the cause; tackling social isolation and loneliness experienced by older people.
You will be governed by a friendly and diverse team of locals who share the same passion, come from diverse backgrounds and offer a lot of skills and insights into the field.
Key Responsibilities
- Support the creation and management of marketing materials using Microsoft PowerPoint and Excel
- Create regular social media posts about LGN activities, events, volunteers, and community impact
- Write short stories or case studies about members, volunteers, and the difference LGN is making
- Help promote events, activities, and volunteer opportunities locally and online
- Create simple posters, flyers, and social media graphics using Canva or similar tools
- Update information on the LGN site and social media pages
- Collect photos, quotes, and feedback from activities and events to use in newsletters and social media
- Help raise awareness of LGN and encourage more local people to get involved
- Manage multiple projects simultaneously, prioritising tasks effectively through excellent time management
- Maintain organised records of marketing activities, schedules, and reports
- Contribute to the development of marketing strategies by providing insights based on analysis skills
- ·Attend board meetings often, voicing the continual objectives and aims for the charity
- Supporting the ambassadorial function of the Service Coordinator at stakeholder meetings with the council, local councillors, grant funders, and possibly client referrers
- Call handling enquiries from referrers, locals, volunteer prospects
- Checking and sending off D B S forms for volunteer befrienders
Essential Skills And Qualities
- Experience in the charity sector within a marketing environment is advantageous
- Strong analysis skills with the ability to interpret data effectively
- Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word is essential
- High level of IT competency, including Google Suite and Microsoft Office
- Strong time management and ability to prioritise a varied workload
- Confident writing, editing, and presenting skills
- Flexible, self-motivated, and capable of working independently and as part of a small team
- Able to respond positively to challenges, feedback, and shifting priorities
- Demonstrates initiative, resilience, and the ability to handle pressure and competing deadlines
- Empathy and sensitivity to the challenges faced by individuals and communities
- A positive, can-do attitude and belief in the power of community development and organising
- Able to stay calm, use tact and diplomacy, and find constructive solutions to problems
- Data entry experience
- Leadership qualities with a proactive approach to problem-solving and team collaboration
Desirable Skills
- Capacity to work with wordpress com and update web pages
- Familiarity with accounting software
- Proficiency in creating leaflets, flyers, social media campaigns with programs such as Canva
- Previous experience in the charity sector
- Intermediate proficiency with Excel software
- Attention to detail in screening reports, accounts, budgets
- Report writing skills
- Bid writing experience
Benefits
First Aid Training, Professional Development, Hybrid working, working in a highly energetic environment alongside other charitable organisations for the betterment of society. There'll be opportunities to attend daytrips to coastal areas with staff from partner organisations and service users. Charity pension plan included. Apply by filling out a Marketing and Support Administrator Application Form. We would love to hear from you. All the best.
Organisation
Posted on: 23 July 2026
Closing date: 20 August 2026 at 19:28
Job ref: MSA LGN 113827
Tags: Administration, Finance, Fundraising, Marketing, Operations, Digital, Brand, Data Entry, Database Management, Health / Medical, Safeguarding, Social Media, Events / Activities, Trusts / Foundations, Grants, Social / Support Work
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London, Greater London (Hybrid)
£40,000 - £45,000 per year (depending on experience and inclusive of London weighting)
Full-time
Permanent
Job description
ABOUT CFAB
CFAB is the UK's only charity with a dedicated international children's social work team and the UK's sole member of the International Social Service (ISS) network. We identify, protect and support children and families separated by international borders as a result of conflict, trafficking, migration, family breakdown and asylum-related issues.
Working with partners in more than 130 countries, we are experts in international social work, cross-border child protection, international care proceedings and overseas family placements, helping children remain connected to their families, identities and cultures wherever possible.
ABOUT THE ROLE
We are seeking an ambitious and experienced fundraiser to join CFAB at an exciting stage of our development. This is a unique opportunity to help shape the future of a small charity with a global reach, securing sustainable income that enables children and families across borders to remain connected, protected and supported.
Fundraising is central to CFAB's long-term sustainability, generating almost 60% of the charity's £1million annual income. As we deliver our new organisational strategy and strengthen our External Affairs function, you will play a key role in growing and diversifying income to support our future ambitions.
Trusts and foundations will be at the heart of your role, building on our strong portfolio of funders while developing opportunities across corporate partnerships, supporter stewardship, challenge events and other emerging income streams. Working closely with the Deputy CEO, you will lead the day-to-day delivery of our fundraising strategy, develop new opportunities and help strengthen CFAB's fundraising capability.
As our senior operational fundraising lead, you'll have significant autonomy and the opportunity to influence organisational strategy while working as part of a collaborative team spanning fundraising, policy, communications and digital engagement. This role offers the chance to make a meaningful contribution to a growing organisation with an international impact.
You will also have the opportunity to recruit and line manage a Fundraising Coordinator from January 2027, helping to shape the next phase of CFAB's fundraising function.
If this sounds like the opportunity for you, and you have the
skills, experience and passion to succeed in this role,
we'd love to hear from you.
JOB SPECIFICATION
Key responsibilities:
1. Strategy Delivery and Management
Working closely with the Deputy CEO, you will lead the delivery of CFAB's fundraising strategy, translating strategic priorities into operational plans that support sustainable income growth.
You will contribute to fundraising strategy, budgeting and income forecasting, monitor performance against agreed targets and ensure fundraising activity is effectively managed through Salesforce. You will identify opportunities to improve fundraising processes, strengthen fundraising performance and support the development and implementation of new income streams and fundraising initiatives.
2. Trusts, Foundations and Corporate Partnerships
You will lead CFAB's trust and foundation fundraising programme, developing and managing a portfolio of funders, partners and supporters to maximise long-term income. You will prepare and oversee high-quality funding applications, reports and pitches, ensuring all funder requirements and deadlines are met.
You will also develop and manage corporate fundraising opportunities, identifying prospective partners, preparing partnership proposals and supporting the growth of corporate income as a strategic priority. Working alongside the Deputy CEO, you will help shape the organisation’s corporate offer and operate a shared account management model for strategic funders and high-value funding opportunities.
3. Relationship Management and Income Growth
Working with the Deputy CEO, you will lead the development and delivery of CFAB's stewardship strategy, strengthening relationships with existing supporters and creating meaningful supporter journeys for new donors. You will oversee donor communications, the supporter newsletter, and recognition processes, ensuring supporters understand the impact of their giving and remain engaged with CFAB.
You will also grow CFAB's challenge events programme, increasing participation, enhancing the supporter experience and developing challenge events as a sustainable source of unrestricted income.
Working collaboratively with the Deputy CEO, Digital Engagement and Outreach Lead, and Policy and Communications Officer, you will develop and deliver digital fundraising campaigns, including Big Give match funding campaigns, and a programme of fundraising events to grow and engage CFAB's supporter base.
4. Team Leadership and Fundraising Operations
You will line manage the Fundraising Coordinator, providing day-to-day leadership, coaching and support to ensure the effective delivery of fundraising operations.
You will oversee prospect research, fundraising administration, supporter stewardship, challenge events, Salesforce management and fundraising reporting, ensuring high standards of performance, accurate data management and effective collaboration across the fundraising function.
5. Governance and Representation
You will help prepare fundraising reports, pipeline updates, income forecasts and performance information for the Senior Management Team and Board of Trustees.
You will ensure fundraising activity complies with relevant legislation, the Code of Fundraising Practice, GDPR, Gift Aid requirements and organisational policies, maintaining the highest standards of fundraising governance and supporter care.
You will represent CFAB externally with funders, corporate partners, supporters and sector networks, acting as an ambassador for the organisation and helping to strengthen its profile, reputation and long-term strategic relationships.
6. Additional Responsibilities
As a member of the wider management team, you will contribute to organisational planning, continuous improvement and cross-organisational projects. You will identify opportunities to strengthen fundraising systems, develop new ways of working and support the long-term sustainability of the organisation. You will also be expected to attend occasional evening and weekend events, meetings and networking opportunities, and to carry out your responsibilities in line with CFAB's policies and relevant legislation.
Essential Skills, Knowledge and Experience
These criteria describe the core skills, knowledge and experience required to succeed in the role. Please ensure your cover letter demonstrates how you meet each of the essential criteria, providing examples where possible.
1. A successful track record of securing income through trusts and foundations within the charity sector, with experience of developing high-quality funding applications, reports and funding proposals.
2. A genuine passion for building long-term relationships with supporters, funders and partners, together with experience of identifying and developing new fundraising opportunities.
3. Experience of developing fundraising pipelines, supporter journeys and stewardship plans that strengthen relationships and maximise long-term income.
4. Excellent written and verbal communication skills, with the ability to produce compelling fundraising materials and build effective relationships with a wide range of internal and external stakeholders.
5. Experience of using CRM systems (preferably Salesforce) and fundraising data to manage relationships, monitor performance and inform fundraising decision-making.
6. Excellent organisational and project management skills, with the ability to manage competing priorities, work independently and contribute strategically to the continued growth and diversification of fundraising income.
Desirable Skills, Knowledge and Experience
The criteria below are not essential but will help us identify candidates with additional relevant experience. We encourage you to apply even if you don't meet every desirable criterion.
1. Experience of fundraising within a children's, family support, social care or international charity.
2. Experience of corporate fundraising, challenge events, supporter stewardship or digital fundraising campaigns.
3. Experience of line management or supporting the skills and development of colleagues, volunteers or interns.
Organisation
Children and Families Across Borders
View profile
Registered Charity
11 - 20
Registered Charity
11 - 20
CFAB exists to ensure that every child in the UK has the right to care, protection and family life, no matter where they come from.
Refreshed on: 04 August 2026
Closing date: 04 September 2026 at 17:00
Tags: Campaigns, Communications, Fundraising, Child Protection, Engagement / Outreach, Human Rights, Partnerships, Refugee / Immigration, Youth / Children, Community Fundraising, Corporate Fundraising, Events / Activities, Regional Fundraising, Trusts / Foundations, Digital Fundraising, Grants
The client requests no contact from agencies or media sales.
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Sutton, Greater London (Hybrid)
£55,000 - £57,000 per year
Full-time
Permanent
Job description
Senior Individual Giving Manager
£55,000-£57,000 per annum
Full time (35 hours per week)
Permanent
Hybrid working – 2 days per week in our office in Cheam, Surrey, including Tuesday
The Charity for Civil Servants sits at the heart of the UK Civil Service. While we can’t always prevent the tricky, stressful, sad stuff from happening, when it does happen, we help current, former and retired civil servants get the best support.
We’re 140 years old in 2026 and we’ve got big ambitions to ensure we are there for those who need us for generations to come.
We are looking for a Senior Individual Giving Manager to join us as we embark on the next phase of our strategy to accelerate income growth. This senior leadership role drives leads the full individual giving line, holding acquisition, retention, supporter care and legacy together as a streamlined donor journey.
The role will focus on reducing the attrition of regular-giving supporters and growing our community lottery, alongside supporter journeys, payroll giving stewardship and migration, lottery and regular giving acquisition, and legacy cultivation.
If you are ready to take on the challenge to rebuild a sustainable individual giving programme, then we would like to hear from you!
The ideal candidate will have demonstrated senior-level responsibility for an income line. They will be highly experienced in leading individual giving, regular giving or supporter retention programmes, with a strong understanding of payroll giving. They will also have significant experience of growing a lottery, raffle or similar prize-led product. Line manager experience is essential.
In return, we can offer you a supportive, inspiring and friendly team culture and excellent benefits including a health cash plan, Headspace, life assurance, excellent pension, generous annual leave, birthday leave and a cycle to work scheme.
To apply, please submit your CV and a covering letter that states why you would be suitable for this role. The closing date for applications is 6 September 2026.
First interviews will take place online on 11 September 2026. Please let us know in your covering letter if this date would be difficult for you. If you need any adjustments to enable you to perform to your best at interview, please let us know in your application (you don’t have to explain why).
The Charity for Civil Servants are committed to building and developing a workforce which reflects the diversity of the civil service community that we support. We seek to ensure all job applications are treated fairly, with respect and without bias and we encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, or any other factor.
Organisation
Refreshed on: 07 August 2026
Closing date: 06 September 2026 at 23:30
Tags: Advice / Information, Campaigns, Fundraising, Business Development, Engagement / Outreach, Mental Health, Partnerships, Public Affairs, Wellbeing, Community Fundraising, Corporate Fundraising, Individual Giving, Legacy, Major Donor, Trusts / Foundations, Digital Fundraising, Grants
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Didcot, Oxfordshire (Hybrid)
£42,350 per year
Part-time (21 or 28 hours per week)
Permanent
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
We are looking for a Finance Manager to be responsible for the smooth running of all aspects of the financial management of a small but ambitious charity.
The purpose of this post is to:
· Provide sound financial advice to the Chief Executiveof Cir cles South East, Board of Trustees and Managers
· Provide a high quality and effective financial management service to the charity
· Prepare, develop and analyse management accounting information
· Ensure compliance with all relevant financial statutory and regulatory matters
Organisation
Posted on: 10 August 2026
Closing date: 28 August 2026 at 10:06
Tags: Finance, Business Development, Accounting, Risk Management, Governance / Management
The client requests no contact from agencies or media sales.
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Job description
The Head of Public Fundraising is a new role at Coeliac UK leading the charity’s public fundraising function. The role focusses on driving sustainable growth across individual giving, community fundraising, events, lottery, raffle, digital fundraising and merchandise. This role is responsible for delivering Coeliac UK’s 5-year fundraising strategy to maximise return-on-investment, grow long term supporter value, and contribute to the charity’s mission.
The Head of Public Fundraising will embed and deliver comprehensive fundraising strategies, growing Coeliac UK’s supporter base and income, building up new and under-developed income streams and communicating effectively with their audiences to expand their reach, and encourage financial and non-financial support to deliver the organisations mission.
Who are we looking for?
Key to the success of this role is a strong understanding of individual giving fundraising. This role blends the strategic oversight and leadership of a Head of role across multiple income streams, with the hands-on expertise of an IG fundraiser. Experience across other income streams and areas of fundraising delivery would be a huge benefit as the role leads community fundraising and events, will take on digital fundraising - currently led by the Chief Engagement Officer, as well as manage the data and supporter care functions, but experience in individual giving is essential as Coeliac UK has defined that as an area of priority income. To progress to a screening call with THINK Recruitment, your CV must demonstrate evidence of delivering individual giving income in a UK charity environment.
The successful candidate for this role will be someone who has already operated at a senior level within a charity such as at Senior Manager level, or Head of in a specific income stream.
Hybrid working
The role has a hybrid expectation of a minimum of a day a week in the High Wycombe office (HP11 2QW) to build relationships and provide support to the fundraising team, and there will be flexibility required for other in person meetings and events. However, Coeliac UK are keen to secure the very best candidate, if the hybrid expectation presents challenge for you but you otherwise meet the requirements of the role, please do get in touch with THINK to discuss.
Application notes
Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.
To progress your application, please contact THINK Recruitment to organise an informal screening call. Please note, we cannot shortlist candidates who have not had a screening call so please allow enough time to have a call before the closing date. You will be provided with information on how to complete your full application on the call.
If you need assistance with downloading the pack or any reasonable adjustments to ensure you can engage with the selection process, please contact THINK Recruitment and our team will support you.
Closing date for expressions of interest: Midday Friday 21st August
Closing date for full applications: Midnight Sunday 23rd August
Organisation
Posted on: 06 August 2026
Closing date: 21 August 2026 at 12:00
Job ref: C-UK
Tags: Fundraising, Retail / Sales, Volunteering Management, Digital, CRM, Product management, Community Fundraising, Direct / Supporters, Events / Activities, Individual Giving, Regional Fundraising, Digital Fundraising
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