Come and join us at West Hertfordshire Hospitals NHS Trust - we are looking for a Band 6 Fundraising Officer - if you love involving local communities in feel-good fundraising and enjoy seeing your endeavours translate into transformations in patient care, then this is the job for you!

West Hertfordshire Hospitals Charity has recently rebranded as Raise, and we feel that this uplifting, positive and active name now reflects the love and loyalty that local communities have for their local hospitals.  We have been evolving and have launched a series of strategic appeals for state-of-the-art technology, environmental enhancements, staff development and the extra comforts that make such a difference to our patients, day after day.

Much development work has been achieved over the past year in strengthening the charity’s infrastructure, policies and procedures, and with the rebrand we have been raising our profile among local communities and across our hospitals.

We are excited to be offering this new post of Fundraising Officer for afixed term period of 18 months.  The post is an  important link between Raise and the local community. Does this sound like you?  You will require a good knowledge of fundraising and considerable energy and enthusiasm that will inspire patients, visitors and the local community to choose Raise as their preferred charity to support. You will also work with local businesses, staff and volunteer networks to develop fundraising initiatives, activities and events.

The purpose of this role is to ensure that fundraising ideas and events are in place that will have high profile and will generate funds to agreed targets. The ideal candidate will have an outgoing personality, be keen for direct contact with people, be good at motivating and be confident as well as a self starter, able to work with minimal supervision.  

We want to take our new momentum and go on to bigger and better things and we are looking for someone who can form a formidable team with our Charity Director to expand the charity’s scope for increasing income, particularly in instigating a capital appeal to support our three hospitals prepare for the future.

So if you’ve got vision, drive, creativity and a real commitment to supporting patient care, then we’d love to hear from you – come and make this job your own!

Job Title: Individual Giving & Legacy Fundraiser

Job Ref: 1060

Location: Bugle House

Salary: £38,000 pro rata (25 hours per week, actual salary £25,333)

Hours: 25 hours per week

Holiday: 25 days per annum pro rata (increasing with length of service)

Organisational Context

Everybody should have the opportunity to lead happy, healthy lives. YMCA Fairthorne Group (YMCA) is a community-based charity that brings people of all backgrounds and abilities together in YMCA places to identify and deliver effective programmes that meet their needs. 

We operate throughout Hampshire, Isle of Wight, Portsmouth and Southampton, from 30 venues, engaging with over 40,000 people every year. Programmes include multiple early years settings, Daycamps, community activities and supportive housing for young people.

Role Context

YMCA has multiple income streams, the largest of which is fees charged for services, and we have long-term sustainability. We are seeking to grow our fundraised income so we can rapidly grow the programmes we offer in communities, and enable investment into our infrastructure, some of which is over 100 years old. YMCA has a successful record in many forms of fundraising, however individual giving (IG) and legacy fundraising is new to us. We wish to work in a creative and up-to-date way to maximise income available from donors. This role will be part of an integrated fundraising and marketing team but the postholder must be able to lead on specialist technical knowledge and delivery.

Job Purpose

This role will work with the fundraising and marketing team to design, develop and deliver IG and legacy activities, including campaigns. We already work to a community development model, whereby we seek to inspire people to lead in their communities. In addition, our site at Fairthorne Manor generates a particularly strong sense of belonging for those who connect to it. This post will be pivotal in helping us to build upon this and become “legacy minded” in our stewardship of customers, donors and other supporters. Our ultimate measure of financial success is lifetime value across all forms of engagement with YMCA.

Duties and Responsibilities

•At all times work within the YMCA Way

•Using market-centric approaches, informed by current research, design, develop and deliver activities leading to IG and legacy income

•Identify opportunities for identifying and stewarding existing and new prospects

•Lead on design and delivery of specific campaigns, with support from the fundraising and marketing team, including Fairthorne’s 75th anniversary

•Maintain and develop relationships with key internal and external stakeholders, working to create a culture whereby we are all legacy-minded

•Help internal stakeholders understand how and when to identify prospects to the fundraising team

•Be the first point of call for legacy enquirers

•Be the main source of technical knowledge on legacy administration, with support from the finance team

•Work with the fundraising and marketing, and community teams in an integrated way to maximise the lifetime value and experience of all supporters, regardless of form of support

•Work with the fundraising and marketing team to establish information systems that promote successful stewardship and prevent the creation of silos

•Maintain records and regularly report on legacy pipeline

•Ensure adherence to brand, ethics and fundraising priorities

•Participate in other fundraising and engagement activities as applicable, including events

•Act in the interests of your own safety & the safety of others at all times

•Anything else reasonably requested by the management of the organisation

Person Specification & Key Competencies

Qualifications / Experience

Essential:

•Success at raising funds through individual giving, and in legacy fundraising

•Experience of developing IG and legacy concepts into successful campaigns

•Experience of using integrated stewardship and supporter journeys

•Excellent IT skills, including Office 365

•Education to level 6 or equivalent professional qualification / professional experience

•Evidence of recent professional development related to IG and legacy trends

Skills / Abilities

•A genuine enthusiasm for helping people to achieve happy, healthy lives

•Ability to think innovatively and creatively, and respond positively to new opportunities

•Outstanding communication skills

•Friendly and approachable manner

•Ability to work under pressure and accurately to deadlines.

This is a 25 hour per week role, actual salary displayed above.

Campbell Tickell are happy to be recruiting to the Head of Customer Experience (Housing and Support)

North Yorkshire

c.£66K

Broadacres is a successful and innovative Housing Association that works throughout North Yorkshire in an area of high demand with a strong rural focus – this makes us different to many housing associations.

Currently owing and managing more than 6,400 homes, we are ambitious and aim to increase our profile within the sector with a vision to be the best rural housing organisation in England.  For rural don’t think sleepy back water, this is an organisation that is ambitious for its customers and is an important placeshaper in North Yorkshire.

Our Head of Customer Experience (Housing and Support) role is a wide-ranging and will give you the opportunity to develop our customer experience taking the best from the sector and from outside.  You will bring energy and drive to the overall responsibility for the strategic development, and operational delivery of an excellent experience to all customers.  Reporting to the Customer Experience Director, you will be an effective, active and supportive member of the Leadership Team. 

You will have experience of managing multi-disciplinary operational services within a fast-paced regulated environment and the ability to develop stakeholder relationships, work in partnership and identify and generate new business opportunities for your services.  Commitment to adding value beyond housing and support services, you will make an effective contribution to the strategic thinking across the whole business to ensure excellent customer service and experience for all.

Closing Date: Friday, 27th March (12 noon)

Civitas Recruitment are excited to be working with a fantastic, well established charity based in central London to help source their new Supporter Development Officer. The charity focuses on the family nucleus offering advice and research as well as implementing a range of services across the UK. The Supporter Development Officer role will join a successful fundraising team and help develop a new Individual Giving strategy and grow the team. The role will be broad and will include working on events and community fundraising. Open to considering a p/t candidate. 

Who are we looking for?

Ideal candidates will have extensive experience of fundraising with at least experience of Individual Giving, Direct Marketing or Supporter Care. You will be a natural communicator being able to work with both internal and external stakeholders. You will also be accustomed to using a CRM database and have an analytical approach to using data. Add to this you will have a creative approach with experience of cultivating potential donors. Please apply directly or enquire with Syed at Civitas Recruitment for an initial discussion.

Recruiting for a Support Worker to join our Homelessness and Complex Needs Service in Brent!

GBP 21,944 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more

Livingstone House is a 24 hour staffed 92 bed mix gender hostel, which provides short term supported housing for single homeless vulnerable people with Low to Medium support needs. Look Ahead provides the support function and Riverside provides the housing management and night concierge. The Service provides on average 5 hours of weekly support to customers who reside in the hostel with the aim to provide them with the tools to move on within a PRS Private Renting Scheme, within a community and live independently.

Key Responsibilities:

- To provide support to peers and management, being flexible and responsive and help bespoke support for each customer's abilities and aspirations
- To implement the principles of personalisation, as part of a local service plan.
- To help support your colleagues to maximise the customers' independence.
- To motivate customers to access educational and training opportunities and to integrate fully in the community
- To support up to 14 customers to sustain their tenancies
- To promote customer involvement in all aspects of your work
- To take on a project that will help assist the service move forward
- To work closely with peers/customers and lead on initial referral assessments, aiding their journey for betterment & lead on the resettlement of customers
- To maintain appropriate records to a sound standard in accordance with Look ahead's policies and procedures.
- To attend Case Conferences every 6 weeks where viable
- To attend provider meetings and update upon service delivery
- Working hours are either a 8am-4.30pm or a 1.30pm until 9.30pm on a rota basis which will includes weekends

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Excellent communication and a team player
- Excellent customer relationship management
- Professional manner in everything that you do
- Proven experience of motivating, supporting customers or transferable skills than can complete this task and beyond.
- A essential willingness to work evenings, weekends and bank holidays on a shift rota basis
- Ability to think outside the box (Essential)
- Work upon your own initiative which is essential
- Lead upon assigned projects that are given
- Ability to hit the ground running which is key within a fast moving hostel daily environment.

Skills, Knowledge and Experience:

Essential:

- Time management with is key in all area's
- Leadership
- Teamwork
- Communication
- Resilience
- IT skills

Desirable:

- Problem solving
- Ability to work under pressure
- Confidence
- Change management

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

Support Worker

(Assessment and Referral)

Closing date:26 April 2020 at 23:59

Aim of the role: Assessment and referral of customers.

Salary:£23,690 per annum

Location: Central Croydon

Contract: Fixed term till 30 October 2020

Hours: 37.5 hours per week on a 7 day rota. Working on shifts which includes early mornings, late, evening and weekends and occasional nights.

Benefits:

As part of your employment package with us, we offer:

• a competitive salary, comprehensive training and development programme, 

• 25 days annual leave plus bank holidays, increasing each year to 30 days annual leave plus bank holidays after 5 years

• option to buy or sell annual leave up to one week’s annual leave

• a health cash plan providing cash back towards healthcare bills and other wellbeing benefits

• occupational sick pay

• contributory group pension scheme

• free life assurance

• cycle to work scheme and season ticket loans

About the Role

Evolve Housing + Support are recruiting for an exciting, new project in Croydon called the  Somewhere Safe to Stay hub (SStS). The Hub will act as a short-term assessment and sleep space for those both at risk of immediate rough sleeping and as a response to those verified as rough sleeping in London Borough of Croydon. It will divert those at immediate risk of rough sleeping and provide “Somewhere Safe to Stay” with intensive move on support.

About You

As an Assessment and Referral Support Worker you will support people accessing the Staying Safe Hub to identify their appropriate housing options, and to access this quickly to prevent homelessness or rough sleeping. You will carry out initial assessment and address immediate needs for people presenting at the Hub ensuring access to health care where necessary, and that basic needs are met. You will identify housing options and the most appropriate pathway, and complete the necessary referral forms, housing applications, benefits forms or other processes in order to effect resettlement. You will act as the link between the people we work with and a range of local authority, community and voluntary sector providers.

A+R Support Workers will spend much of their time based at the Hub, however you will be expected to travel between sites for training and within the local community to support the people we work with. We recognise that working with people who are disengaged and vulnerable can be very stressful. On top of one to one meetings with your line manager, we offer access to an employee assistance programme and regular facilitated reflective practice sessions.

About Evolve Housing + Support

Evolve is a leading homelessness charity in London, providing housing and support to over 2,000 people each year.  Our aim is to help children, young people and adults who are homeless or at risk of homelessness to become independent and resilient.  We believe in building on people’s strengths, aspirations and goals to help them break the cycle of homelessness.

We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.

Your application

Evolve Housing + Support is an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves.

Please ensure that your answers give a clear outline of how your application meets the criteria for this job.

Support Worker

Assessment and Referral

Role Profile

Job title:

Support worker

Department:

Operations

Reports to:

Team Manager or Team Leader

Location:

See advert

Hours:

37.5 hours comprising of shifts with a rolling rota.

Typical shift pattern (may be subject to some variation dependent on the needs of specific services):

5 days a weeks over 7 days rota (including weekends and nights

About Evolve

Evolve is a leading homelessness charity in London, providing housing and support to over 2,000 people each year.

We believe in building on people’s strengths, aspirations and goals to help break the cycle of homelessness and help them move forward with their lives.

We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.

Our mission is to help children, young people and adults who are homeless or at risk of homelessness reach their potential, and move on to live happy, fulfilled lives.

Job description

Overall aim

You will support the people accessing the Staying Safe Hub to identify the appropriate housing option and to access this quickly to prevent homelessness or rough sleeping. You will engage with and empower them to:

• Identify immediate needs for people presenting at the Hub ensuring people access health care where necessary and have basic needs met

• Identify their housing needs and the most appropriate option/pathway

• Complete the necessary referral forms, housing applications, benefits forms or other processes in order to effect resettlement

• Support people to move to the next step in their housing pathway

  You will act as the link between the people we work with and a range of local authority and community and voluntary sector providers.

  What to expect

  A+R Support Workers will spend much of their time based at the Hub, however you will be expected to travel between sites for training and within the local community to support the people we work with.

  We recognise that working with people who are disengaged and vulnerable can be very stressful.  On top of one to one meetings with your line manager, we offer access to an employee assistance programme and regular facilitated reflective practice sessions.

  We provide training to enable you to do your work and build your capabilities.  We will set out a personal development plan with you to ensure you are supported to succeed in your role.

  Support work is challenging, exciting and at times frustrating.  You will need to be prepared to cope with inevitable conflict and setbacks.  Results are usually long term rather than immediate, so patience and perseverance are essential. Your resilience and creativity will be assets in this role.

Key responsibilities

Supporting our customers

• Taking part in a rota to provide 24/7 cover to ensure the Hub is safely staffed

• Work with customers to identify their housing needs through meaningful assessment, identifying and assessing risk to ensure they are able to stay safe.

• Create resettlement plans alongside customers by identifying the most appropriate housing pathway.

• Establish supportive and professional relationships with customers and dealing effectively with unpredictable and challenging situations in a professional and sensitive manner.

• Ensure daily actions are followed up and that ensure that resettlement plans are carried out.

• Liaise with external partners, including accessing appropriate statutory and voluntary services, following up on referrals and resettlement plan and advocating for customers.

• Ensure fair access through assessing the suitability of referrals, based on the criteria of the project.

• Encourage and support customers to raise complaints, comments and suggestions.

Health and Safety

• Ensure customers have up to date information on Health and Safety, and Fire Safety within the Hub environment.

• Ensure customers are given information on the Hub policies including substance use, smoking and visitors policy.

• Be fully aware of, and working within Health and Safety legislation.

• Carry out regular Health and Safety inspections of the Hub and surrounding grounds, taking immediate action to remedy health and safety defects and alerting the appropriate people in line with Health and Safety Policies.

• Report any maintenance issues to the appropriate people and keep a record of maintenance requests and work.

• Maintain a safe, welcoming environment at the Hub.

• Conduct locality checks and patrols and work with the other services on the site to monitor and address Health and safety issues or anti-social behaviour.

Administration

• Complete records on customer database (Salesforce) to deadlines.

• Keep timely and accurate records including customer files, monitoring information etc.

• Provide written reports and information as requested.

• Be aware of, and adhering to, all relevant financial procedures.

• Maintain personal records on the HR database.

General

• Ensure Evolve’s Equality and Diversity Policy and Code of Conduct are actively promoted and adhered to in all areas of work, and that services are accessible to all individuals.

• Work within the GDPR framework.

• Attend and fully participate in one to one meetings, annual reviews, team meetings and all training provided.

• Engage with colleagues and management to fully support the effectiveness of the team.

• Work across other locations, and attending training and meetings on other sites, as required.

This job description provides an indication of the roles and responsibilities for the post of Support Worker, but should not be construed as an exclusive list of the duties that the post holder may be asked to undertake.

All Evolve employees must also be aware of, and adhere to, all Evolve policies and procedures.

Evolve reserves the right to amend this role profile as necessary, after consultation with the post holder, to reflect changes to the role.

Person Specification

Experience and qualifications

• Experience of supporting vulnerable people to achieve resettlement, provision of housing advice or experience of rapid assessment and referral work.

Knowledge

• An understanding of the reasons why people become homeless and the needs and challenges they face

• Knowledge of safeguarding issues and how they apply in day to day work

• Knowledge of statutory and voluntary resources available to homeless people including an understanding of housing and welfare benefits

Skills and abilities

• Ability to document clear records and to evidence outcomes achieved with customers

• Ability to engage with customers to complete housing assessments and identify move on plans

• Ability to support customers to navigate swift resettlement and access a number of services

• Ability to work inclusively, as part of a team, and to give and receive support and constructive feedback and also to lone work when required

• Ability to manage time and multiple priorities effectively and take individual accountability for meeting deadlines

• A level of self-awareness in respect of personal resilience and a commitment to engaging in activities to support your own wellbeing

• Ability to communicate clearly both verbally and in writing, demonstrating a good standard of written and spoken English

• Competent in using Microsoft word, excel and inputting to database

Barnet Mencap is dynamic, expanding, and looking for team players to join our enthusiastic and diverse team. We support adults with moderate learning disabilities and/or autism to live independently in housing of their choice.

The role offers a challenge and satisfaction, which will suit people who:

• have experience of working with adults with learning disabilities and autism in a community setting
• have a good working knowledge of safeguarding issues facing people with learning disabilities and autism
• understand the issues faced by people with learning disabilities and autism living independently and have the skills to meet their practical, social and emotional needs
• have a ‘Person Centred Planning’ ethos
• have excellent communication skills

Barnet Mencap is committed to safeguarding, quality, equality and diversity and welcomes applications from all sections of the community. 

Second Step is a leading mental health charity in the South West offering housing, support and hope to thousands of people with mental health and other problems.  Our goal is to inspire hope and deliver change for everybody and every community we work with.

Specialist Community Forensic Service Manager

Hours: 37 hours per week

Contract: Permanent post

Salary: £33,297- £37,458

Location: Bristol

We have an exciting opportunity for an experienced manager to lead the newly created Specialised Community Forensic Team for Second Step in partnership with Avon and Wiltshire Mental Health Partnership NHS Trust (AWP). The team has been developed to support people out of secure in-patient units back into the community. The service will cover Bristol, North Somerset and South Gloucestershire.

You’ll have knowledge of the support needs of people with mental health difficulties and experience of innovating and implementing new services. You’ll be a good communicator, able to develop and manage relationships with key partners and be keen to contribute to the development of the team and the delivery of this valuable service.

Second Step is a leading provider of mental health services.  We offer excellent training and support, and we acknowledge the commitment and dedication of our employees, which is the foundation of our success. We would like to hear from people who share the same belief and values.

Closing date: 25th March 2020

Interview date: 3rd April 2020

 Second Step is committed to Equal Opportunities and welcomes applicants from all sections of the community and from people who have personal experience of using mental health services.

Penrose Community Links (PCL) is a CQC registered service specialising in working with the most complex and chaotic clients within social & health care settings. This service will provide floating support to clients within their own home who have physical and/or mental health needs. This includes those who are experiencing psychosis, have a substance misuse or a forensic history, and/or display behaviours that challenge.

The Senior Care and Support Worker will be assisting the Field Manager and Registered Manager in doing environmental risk assessments and support plans, doing initial home and hospital-based assessments and attending multidisciplinary meetings as required. They will also be doing spot checks and monitoring performance of the support staff. They will be expected to lead and mentor by example, but will not generally be responsible for direct line management.

As well as providing home care to vulnerable adults with mental health issues or other complex needs, including personal care and domestic help the successful candidate will take on management responsibilities which will include supervision and coaching of support workers, along with regular spot checks.

Why work for us:

• Excellent core and on-going training aligned with personal development plan
• Guaranteed 20 hours per week plus additional hours if required

• Access to employee assistance programme

• Medi-cash which includes the following:

• Discount gym membership

• Routine eye tests, glasses and contact lenses

• Dental treatment via NHS or Private

• Physiotherapy, Indian Head Massage and a range of other therapies

• 25 days holiday increasing to 26 days after 2 years and increasing 1 day per year up to 30 days annual leave

SUPPORTER RETENTION MANAGER

Salary: £30,763 + good range of benefits

Contract: Permanent – 36.5 hours per week

Based: Milton Keynes

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

Job Purpose

One of World Vision UK’s key strategic objectives is to return the base of committed supporters to growth. This role will play a crucial role in this by delivering a joined-up approach to supporter retention calling conducted internally and by external agencies. The Supporter Retention Manager will help to plan workflow within the Supporter Care team and external telephone fundraising agencies to deliver high performing campaigns which reduce sponsor attrition and increase loyalty and giving.

Key Responsibilities:

Tasks including but not limited to:

· Managing Retention – for calling campaigns conducted by telemarketing agencies and by the Supporter Care Team. Setting performance and income targets, managing budgets, pre-campaign planning and test development, scheduling, data selections, liaising with agencies and internal stakeholders and end of campaign analysis.

· Relationship Management- Managing the operational relationship with external telemarketing agencies on campaigns being done across Public Engagement. Optimising processes and performance to ensure that campaigns meet and exceed agreed performance levels and budgets. This will include occasional travel to meet with agency staff and deliver training to agents ahead of new campaigns.

· Analysing Performance- of all retention calling campaigns against KPIs, providing regular, accurate and timely reports to the Supporter Care Manager and other key internal stakeholders, highlighting key achievements and identifying and rolling out improvements.

· Collaborating with Supporter Care Managers- on initiatives to improve performance, deliver exceptional service, grow engagement and improve retention, identifying and putting into place further development as appropriate.

· Telemarketing Champion- Acting as the telemarketing champion within Public Engagement, collaborating with colleagues on new campaigns, inputting into test and learn initiatives and helping to scale up successful pilots.

· Compliance Lead- leading on regulatory compliance within Public Engagement including Data Protection and the Code of Fundraising Practice, driving understanding of responsibilities, ensuring that working practices particularly around Supporter Care and Telemarketing are fully compliant, creating and updating policies and procedures, delivering training and identifying and resolving compliance failings.

As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

In addition to the salary offered, we offer good benefits including pension, generous holiday entitlement and free parking (MK only).

Please upload your CV of full employment history explaining any gaps of employment and reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.

Closing Date for applications: 10th April 2020

Interview Dates: TBA

World Vision UK is an Equal Opportunities Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community. World Vision UK also operates flexible working policies and practices.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice available on our website.

No agencies please.

Wythenshawe Community Initiative Ltd is a charity based at Woodhouse Park Family Centre and delivering services across Wythenshawe. The organisation was created by the hard work and determination of local residents who recognised a need for some sort of community support in the area.

We have been running for 25 years and over that time have supported over 5,000 families and created more than 50 employment opportunities for local people. You can see our work in action in a short video which can be viewed using the following link - http://bit.ly/wcivideo

We recently secured funding for a new post. The Family Support Coordinator will support vulnerable children and families in Wythenshawe, and in particular will lead the development of a new five year Lottery funded project for primary school aged children and their families. This project will help families to build resilience, encourage good mental health and improve family relationships by providing one to one support and group activities

The successful candidate will….

• have significant experiences of working with families

• have a strong understanding of the issues facing vulnerable families

• be passionate about helping families overcome difficulties and increase aspirations

• be creative in their approach to achieving this

In order to apply for this post please send us the following documents:

• Completed Candidate Form

• Cover letter stating why you are interested in the position and telling us why you think your skills, experience and personal qualities would make you a good candidate

• Your CV (ensuring it covers your full work history including: Job title and main duties; Name and address of company; Start and Finish dates; Reason for leaving)

Application documents including full Job Description and Person Specification are in the Application Park which you can download below

Closing Date - Friday 3rd April

Post Funded by The National Lottery Community Fund

Are you an experienced administrator with a flair for great customer service?

Edinburgh Dog and Cat Home are looking for a part time Supporter Care Administrator to work with the fundraising team to ensure top class customer service to our supporters and donors, ensuring an efficient and smooth back of house process to record and thank donations.

We are looking for someone who can work as a team player to provide administrative support around our fundraising events, fundraising products and support with income generation through the management of our collection can programme in the community.

In return you will be rewarded by working for an award winning organisation with a passion for animal welfare, office dogs and a friendly and supportive working environment with a focus of staff wellbeing and development.

To apply please download the job description and application form from our website and return to us by the deadline.

Supporter Care Manager

Supporter Care Manager

London (5 minutes from Old Street Station)

Fixed term maternity cover for up to 12 months from May 2020

35 hrs p/w

£36,908

The Children's Society has been helping children and young people in this country for over 130 years. We run local services that support children when they are at their most vulnerable and in desperate need of help. We're there for children, every step of the way.

This role sits within our Engagement and Income Generation directorate which works to engage our supporters to the maximum benefit of children and young people, whether that be by giving time, money or voice.

We are currently looking for a brilliant Supporter Care Manager to lead our Supporter Care team for up to 12 months covering maternity leave. This is an amazing opportunity for the right candidate to lead a busy and dynamic team playing a central role at the heart of the organisation - delivering superb customer service for the charity's supporters and volunteers via numerous channels (post, email and telephone), helping colleagues to deliver their fundraising goals whilst continuously improving processes and efficiency.

The successful candidate will play a key role in stewarding, inspiring and engaging new and long term committed and dedicated supporters of the Children's Society, establishing stronger and more effective relations and maintaining and increasing their level of engagement. In order to be successful in this role, you would ideally have:

-Demonstrable experience of managing an inbound customer services team handling high volumes of donations, calls and emails. Knowledge of a CRM database and understanding of how they are used to maintain and develop customer relationships.

-Experience of managing a team where you have shown leadership in order to achieve set targets, objectives and key tasks.

-Experience of developing and implementing systems and processes that have led to improved efficiencies within a team.

-Experience of the reconciliation and processing of monies.

-Experience of using all Microsoft packages in a working environment.

-Experience of being able to prioritise own and team's workload in order to achieve aims and objectives.

-Experience of working with response handling, distribution and fulfilment suppliers.

The Children's Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children's lives happier and safer.

Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.

The closing date for applications is 23:59 pm on Sunday 29th March 2020.

Interviews will be held on a rolling basis until appointments are made so candidates are invited to apply at their earliest opportunity.