York Museums Trust (YMT) is an independent charity created to manage and look after the City of York Council’s collections and assets including York Art Gallery, York Castle Museum, Yorkshire Museum, York Museum Gardens, and York St Mary’s

Individual Giving and Major Gifts Fundraising Manager

Salary: £30,956 - £37,530 (YMT Scale Points 32-39)

Contract:   Permanent, Full Time – 37 hours per week

These are exciting times to join the Trust. Following our multi award winning redevelopment of York Art Gallery and as we plan a major capital project at York Castle Museum to transform its visitor experience, we are developing a new fundraising team.

We have a new opportunity for an Individual Giving and Major Gifts Fundraising Manager to join the team, working across all sites to develop and drive York Museums Trust Individual Giving Strategy in line with our ambitions and priorities.

Founded in 2002, the Trust has a strong record of fundraising and this post is designed to build on these foundations. We are seeking an experienced Individual Giving Specialist who will establish and steward relationships with current supporters and prospective high value givers, securing growing and sustainable income for the Trust and a successful pipeline that converts mid to high level givers to Major Donors. Working in collaboration with the Grants and Sponsorship Fundraising Manager, you will ensure successful relationship management and enjoy inspiring and developing relationships with our staff, managers, trustees and our donors and supporters.

You will have excellent communication and interpersonal skills with an experience of managing and growing supporter networks, cultivating exciting opportunities and prospecting for new high impact connections. You will also be able to demonstrate a proven track record of securing major gifts and achieving financial targets.

This role will work from home temporarily in line with other YMT staff.  In the long term this role will be based in York, but with the option to work flexibly.  Attendance at fundraising events and stakeholder meetings in York will be part of the role.

How to apply

Access the job description on the About Us, Jobs Vacancies page on our website.

Send:

• your CV,
• a covering letter explaining how you meet the criteria in the Knowledge, Experience, Skills and Behaviours section of the JD, and
• the Equal Opportunities form

to the email address on our website.  Applications forms should be submitted in a Word compatible format.

CVs can only be accepted from candidates who have permission to work in the UK.  If, after applying, you have not heard from us by two weeks after the closing date, please assume you have not been successful on this occasion.

As an organisation York Museums Trust is committed to eliminating discrimination and encouraging diversity amongst our workforce. We welcome applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Dates to bear in mind…

Closing date for applications is Monday 1 February 2021 at 9am

Interviews will take place online on Tuesday 23 February 2021

Job title: Campaign Manager – Cause-Led Giving

Region: London

Directorate: Fundraising

Contract: Permanent, Full Time – 35 hours per week

Salary: £30,600 - £32,300 gross per annum plus £4,452 London Weighting (if applicable)

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

• A desire to provide a great customer service and support
• Enjoy and thrive in working in teams and with others
• Passionate about supporting the Armed Forces community and honouring their contribution
• Come to work each day to be the best you can and to learn and develop
• An encourager, eager to share your knowledge and experience to help others

If so then we would like to hear from you ….

The Role

The Royal British Legion is looking for an experienced Campaign Manager to join its Individual Giving Fundraising team.

Sitting within the Supporter Development and Engagement team, and reporting into the Product Manager for Cash Giving, the Campaign Manager Cause-Led will be responsible for managing the Cause-led fundraising programme. You will be responsible for developing and managing campaigns to deliver significant income for the Legion, while ensuring an excellent experience for our supporters, maximising engagement, and retention.

You will plan and manage campaigns end to end, using a range of marketing channels including direct mail, email, telephone, SMS, and supporter stewardship events. Working with the Product Manager for Cash Giving you will develop long-term strategies, budgets, and targets for the Cause-led Supporter Development programme.

The successful candidate will have a degree-level qualification or equivalent experience and will have significant experience of planning and managing complex direct marketing campaigns, especially direct mail. Digital experience is desirable. You will also have experience of managing suppliers, budgets, and forecasting, analysing results, using insight to inform strategy and campaign plans.  You will also possess line management skills as this role has two direct reports working part-time in a job-share.

The role is currently home-based with expectation for occasional travel to the office in London once allowed, following government and organisational guidelines.

How to Apply

Please apply by clicking ‘Apply online’

Closing date for this role is: Thursday 4th February 2021.

Start date: ASAP.

We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible.

Family Holiday Association provides much-needed breaks for families coping with some of life’s toughest challenges. Many of the families referred to us are struggling with problems such as long-term illness, bereavement, mental health issues, disability and domestic violence.  

After a heart-breaking year of being unable to deliver any breaks, we’re getting ready to once again support families to experience the positive impact of a break.  And that means ramping up our income activities.

We’re looking for an experienced event and individual giving fundraiser to join our team in an interim capacity to cover maternity leave.

To be successful in this role you’ll have broad experience across individual giving fundraising, and some experience of managing challenge events. The common theme across both of these is supporter experience. We’re looking for someone who is able to build engaging, interconnected, supporter journeys and is supporter focused.

You may have been involved in developing one-off cash campaigns, regular giving activity, payroll giving, community fundraising as well as challenge events.  Your experience should cover cold acquisition (for events and income streams), on-boarding and retaining supporters.

You’ll help us build products and tools to develop our activity portfolio. If you don’t have direct experience of product development, you’ll need to understand the principles and processes we need to look at, to help us build compelling propositions that drive income and engagement.

You will be happy working with words and numbers, so you can analyse information from past campaigns, third party sources, report on performance, and identify areas for improvement and development. You’ll be just as happy picking up the phone and having a chat with supporters, suppliers and colleagues.

We’re a small team, so you’ll need a ‘get stuck in’ hands-on approach. You’ll need to be curious, positive, tenacious and passionate about fundraising and supporter experience. Being flexible and adaptable is important, too. There may be times you are asked to help with activities and projects outside of the normal scope of the role, as is typical in lots of small charities.

There’s lots of potential to make an impact in a short space of time, and help us determine our future plans and strategy for income generation.

The role is currently home-based but when restrictions are lifted and it is safe for us to do so, we expect to return to our office near London Bridge for a few days a week. 

NO AGENCIES, please. 

Please apply with a CV and covering letter outlining your experience and suitability for the role.

We will be shortlisting for this role as applications come in, seeking a start ASAP where possible. Please don’t delay in making your application. There will be a 2 stage interview process, with a short first interview and a longer second interview with a task.

The Eden Project is looking to recruit a Membership and Individual Giving Manager to cover a fixed term maternity contract until April 2022.

This is a key role managing a small team wholly dedicated to raising unrestricted revenue for the Eden Trust, and building long-lasting relationships with Eden’s valued supporters. As an interim role, we are therefore seeking an experienced Membership and/or Fundraising Manager who can hit the ground running. You will need to work collaboratively across the Eden Team – largely remotely at first, with a view to moving towards some in-person working at our office in Cornwall once current Covid-19 restrictions are eased. We will consider long-term remote working, as well as flexible working patterns, for the right candidate. The main remit is to ensure the continued success of Membership and Individual Giving fundraising activities at a time of considerable change across the sector.

The ideal candidate will have a passion for Eden’s charitable mission, which they will translate into persuasive supporter recruitment and retention strategies across low-, mid- and high-value giving streams. They will be equally comfortable in the creative realm of copywriting, marketing and design process management, as they are in interrogating complex data sets to manage financial reporting and forecasting. A pro-active and collaborative nature will be essential to succeeding in this role.
 

I want to make you aware of a new opportunity I am currently recruiting to. You may be interested in it or perhaps know a friend or colleague who will be. The charity is a homeless charity and they are looking to recruit a Day Services Manager for 3 months. You must have a Minimum of 2 years' experience of supporting clients with marginalised needs, experience of managing staff and delivering a customer focused service. Experience of managing a budget and the ability to work using own initiative, to meet deadlines and work under pressure is also a key requirement of the role. They are looking for a flexible approach to work and someone who has good interpersonal and communication skills. You must be a team player and able to attend out of hours meetings, be commitment to equal opportunities and passionate about supporting people away from the cycle of homelessness.

Cause: Homeless

Role: Day Services Manager

Location; Woking

Employment Type: 3 Months

Salary/rate: £15.38 per hour

Start date: ASAP

Hours: 37.5

DBS: DBS is required for this role

Main Responsibilities

• Ensure the smooth running of all day services in line with contract requirements
• Direct line management of team leader for the outreach team, day services support co-ordinators, volunteers and kitchen supervisor
• Work collaboratively with other managers, actively contribute to the Management Team by attending required meetings in the local area
• Help develop housing opportunities through good working relationships with housing providers and local authorities
• Develop effective multi-agency operational links in particularly with housing and statutory services, agencies and others appropriate agencies
• Support staff to provide appropriate, holistic support to our clients including delivering workshops
• Using their database to ensure correct records are maintained and submit contract reports to line manager on time and accurately
• Build awareness of the organisation by giving presentations to a variety of audiences
• Attend a full team meeting bi-monthly and weekly day staff meetings
• Attend regular meetings with the Chief Executive
• Undertake any tasks as identified by the Chief Executive, as and when required, to meet the needs of the Organisation
• To share the Health & Safety responsibilities and reporting with the Accommodation Manager. Meeting with the Health & Safety committee when requested
• Complete reports for statistical purposes for future funding
• Oversee the updating of Policies and Procedures

Supporting staff and team dynamics

• Ensure staff are appropriately trained and supported to work to their full potential
• Provide regular staff supervision
• Develop a strong team spirit that provides cohesive and consistent services
• Foster personal growth and development of specialist skill/expertise
• Provide consistent staff cover through fair rota's

Record Keeping:

• Record all contact with clients electronically in a timely manner ensuring accuracy at all times
• Recording and securing all paper documentation according to the Data Protection and Confidentiality policy
• Ensuring that all monies received are recorded and stored securely as per policy
• Ensuring that all records are completed accurately and on time to meet the needs of the Organisation's Commissioners

Training:

• The post will be required to undertake internal and external training which may be away from the normal place of work and outside of normal working hours.

If you are interested in applying, please apply with your CV.

If you know someone who is interested in this role please ask them to contact me directly. Please make sure they mention your referral, as we reward recommendations with if we find them a permanent job.

We look forward to hearing from you.

Unicef ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

The Gifts in Wills fundraising team promotes the opportunity of leaving a gift in a will to Unicef to the public, creating engaging supporter journeys for those considering leaving a gift in their will and building relationships with supporters who have committed to doing this. 

As Supporter Engagement Officer, you will work on a wide range of channels, including direct mail, telemarketing, digital and face to face. You will be responsible for promoting gifts in wills messaging among existing Unicef supporters and providing high quality stewardship for those who express and interest in this way of supporting children.

It is an exciting time to join the Gifts in Wills team at Unicef, as we build on our new creative expression and strategy and work on innovative, exciting engagement projects for 2021. We are looking for a candidate with a supporter-centric attitude, the flexibility to work across multiple channels and strong analytical skills.

Closing date: 5pm, Thursday 28 January 2021.

Interview date: Thursday 11 February 2021 via MS Teams.

We are normally based on the Queen Elizabeth Olympic Park in Stratford, East London but while our office is closed, this role will work from home or from wherever makes you happy.

We particularly welcome applications from LGBTQ+ candidates, candidates with disabilities, and from men, because we would like to increase the representation of these groups at this level at Unicef UK. We want to do this because we know greater diversity will lead to even greater results for children.

Unicef UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

Who we are

Open Doors is a Christian charity that is looking to recruit active, practicing Christians to help meet the growing needs of the persecuted church worldwide. Hostility, violence and abuse of Christians around the globe is on the increase. Open Doors works in over 50 countries to ensure that those facing such persecution are not forgotten, but can stand strong to serve their communities and give life.

Job summary

Working closely with the wider IT Team, this role will be responsible for delivering a timely and effective IT service to both existing and new Open Doors UK&I staff both in person and remotely. The role will provide 1st and possibly 2nd line support as well as managing overall service operations in terms of Incident, Problem and Change (ITIL) process.

About the team

Reporting to the ICT Support and Development Manager, you will work closely with the IT team, 3rd party support organisations, and all Open Doors UK & I staff.

Hours

37.5 hours per week. Usually between 8.00am to 6.00pm Monday to Friday. This position involves some evening and weekends at conferences and events or for emergency call-outs for which TOIL (time off in lieu) may be claimed.

Responsibilities and requirements

Provide excellence in service by:

Ticketing and service management

• ensure all incidents reported are logged, distributed and followed up on within agreed response times
• ensure that all parties are consistently updated with regard to current activity and status of tickets/tasks/projects
• ensure effective technical on-boarding of new staff and volunteers including hardware, user accounts, software and operating systems
• ensure effective off-boarding of staff and volunteers that leave Open Doors UK&I
• daily monitoring of staff issues, responding and following up on these issues within agreed timescales
• communication of IT issue status via email, announcements and social feed updates
• escalate unresolved incidents that are out of SLA
• able to work on-call / out-of-hours for major incidents (with time in lieu)
• escalate issues to 2nd line IT Support when required.
• liaise with our external 3rd line support team for more complicated issues

Service management

• ownership of infrastructure risks, policy and control implementation including IT security and mitigation actions
• contribute to supplier contract negotiations and renewals
• identification and delivery of IT infrastructure improvements where appropriate

 IT Operations

• management of operational responsibilities such as tape backup. Being available to support onsite maintenance where required
• undertake operational IT processes including daily checks, processes and procedures per an agreed checklist / schedule and SLA
• maintain a high-quality level of business data through regular clean-up tasks
• maintain assets and configuration database and comply with change procedures
• maintain client desktop and laptop updates
• computer account administration through Active Directory / O365 for password resets and user setups. Exchange Administrative Centre for e-mail accounts
• maintain documentation for regular tasks to a high quality

Ad hoc / project support

• provide support in IT moves and changes for desk moves, remote working and equipment deployment
• support the audio-visual systems and provide meeting and support for smaller events
• linking in with the Facilities Manager to ensure new staff setups are completed including imaging new computers and any bespoke software setup
• assist with administration and support for the CRM system including user setup

 End user training and support

• disseminate good IT security practice and alert IT management of possible security breaches
• provide user coaching, guidance and day-to-day support for computer and technology use
• updating staff awareness of upcoming IT upgrades
• training of staff where a knowledge gap is identified through issues raised
• induction of new staff to PC / Network / Print / CRM navigation and usage within ODUK&I

The above job description is a guide to the work the job holder may be required to undertake but does not form part of the contract of employment and may change from time to time to reflect changing circumstances. 

Applying your Christian faith to this role

Because of the essential Christian context in which the role will be performed, the role is subject to an occupational requirement under the Equality Act that the post-holder be a practising Christian. Each working day will involve collective prayer and worship, together with shared reflections on the work of Jesus Christ. All members of staff at Open Doors are expected to actively participate in this shared time and members of staff take it in turns to lead the act of collective worship.

There will be many ways you will be able to apply your Christian faith and the outworking of your faith to the context of Open Doors. The list below gives some of the expectations of this role but is not exhaustive or intended to limit you:

• contributing to and leading daily devotions (this can be for the whole team or just smaller, departmental groups)
• participating in retreats, days of prayer and fasting etc.
• committing to private prayer for the work associated with this role, your direct reports and closest colleagues
• working in such a way so as to reflect biblical principles of leadership and service
• applying biblical principles of godly stewardship to operational responsibilities
• to be open and obedient to God’s voice and direction in relation to any strategic matter and to always seek His will above all else

Limits of Authority

To operate within the ethos and aims of Open Doors, adhering to budget parameters and the Open Doors’ confidentiality agreement.

Who you are

You will demonstrate the following essential criteria for this role:

Competency

• computer management with knowledge and experience of Windows Server management, Active Directory, IT Administrative tools (e.g., Azure and O365 management)
• educated to GCSE or equivalent
• ability to work effectively under pressure, managing workload to meet time deadlines and produce work of a consistently high standard
• self-disciplined and able to work on own initiative, to prioritise effectively, and to meet deadlines
• strong interpersonal skills and ability to work with and serve a wide cross section of people
• good standard of written and verbal communication skills
• high level of accuracy and attention to detail especially in relation to data input                                                                                                                                               

Character

• demonstrates a high level of commitment
• able to work effectively under pressure
• responsible and mature outlook
• high standard of personal hygiene; clean, tidy and professional appearance
• a positive and professional approach both internally and externally                                                                                                                                                           

 Calling

• committed Christian who is completely in sympathy with the calling and mission of Open Doors

Culture

• chemistry with Open Doors staff
• commitment to Open Doors’ Core Values

In addition, it would be beneficial for you to demonstrate the following:

• IT experience working within a 1st line support or similar environment with a working knowledge of ITIL and service levels
• experience and training of ITIL Incident, Problem and Change processes
• experience of working with Office 365 / Azure

Enhanced disclosure information may be requested from the DBS in the event of a successful application.

Are you an innovative, strong, team player, who is solution focused and passionate about making a difference in everything you do? Do you have an excellent track record of retaining services, delivering excellent operational services and cultivating new business? If so, we look forward to hearing from you. As Deputy Director you will lead, oversee and develop operational services for the charity throughout London and Greater London.

As Deputy Director for Services & Innovation you will lead a regional team to grow and expand a wide portfolio of services. We are looking for a can-do and energetic leader who will build and sustain positive working relationships with key commissioners and future funders and develop partnerships that will continue to evolve to effectively meet our service users’ needs. You will have  a strong track record in service delivery and a focus on quality, performance, safeguarding and management controls. With a customer service approach you will have a passion for engaging our service users in all aspects of our work including co-production.

Our Values: People focus, Mutual Respect, Excellence-in-all-we do and a Can-Do attitude.
We want to recruit a motivational  leader and can offer the right individual the opportunity to join a values based organisation that has the needs of children and families at its core as well as:

• A competitive salary, leave entitlement and pension scheme
• Career development opportunities
• A full induction and on going quality training
• The opportunity to become part of Family Action initiatives
• Flexible working hours
• Managed work loads with regular supportive and reflective supervision

This is a senior leadership role within Family Action. The post holder will contribute to the delivery of the organisations strategic aims nationally and within the defined geographical region to ensure Family Action is Stronger than Ever. The post holder will model the organisations values; people focus, can do, excellence and mutual respect. This is one of 5 Deputy Director roles, each taking a geographical area of operational responsibility, including a Deputy Director of Quality & Performance.

The purpose of the job is to be responsible for and lead operational and service management, performance, controls, and to develop Family Action services in a designated geographical region. The post holder will also support the marketing and growth ambitions of the organisation. They will be accountable for safeguarding across their portfolio of services and achieve quality and excellence through a continuous improvement approach. The post holder will also take a national thematic lead for an area of service delivery.

To apply, please submit a completed application form by following the instructions on the attached advert. You can also visit our current vacancies page to download an application form and the documents to apply, as well as for further information including the benefits we offer. 

Family Action offers good working conditions, a comprehensive training programme and Group Personal Pension Scheme (GPPS). We welcome applications from all sections of the community.

Senior Housing Services Officer

Role Purpose:

To deliver a responsive customer focused Housing Management service to tenants and prospective tenants of the Association. To supervise The Neighbourhood Officer, the Income & Tenancy Sustainment Officer and to ensure performance and service delivery meets our standards.

Key accountabilities

• Income Collection
• Complaint handling
• Tenancy & Lease Management to ensure statutory and contractual obligations are met
• External Liaison to promote Housing Management Service
• Producing various mangement reports
• Managing voids & lettings
• Ensure the Service Delivery is customer focused
• Line management expereince/ Staff supervision
• Estate Management & Performance Monitoring
• Anti-social behaviour management

Core Comptetencies: 

• Result focus
• Customer Orientation
• Effective communication
• Teamwork
• Planning & Organisation
• Decision Making & Initiative
• Influencing & Negotiating
• Leadership

Please see attached the full job description for more information.

Support Worker

Aim of the role:  To support and empower our customers to increase their life skills

Salary:                     £23,690 per annum

Location:                 Upper Norwood, Young people service

Contract:                 Fixed Term until 31 May 2021

Hours:                  37.5 per week.  Working on shift which is 5 days a week over a 7 day rota, including early mornings, evenings and weekends.

Benefits:   

As part of your employment package with us, we offer:

a competitive salary, comprehensive training and development programme, 

25 days annual leave plus bank holidays, increasing each year to 30 days annual leave plus bank holidays after 5 years  

option to buy or sell annual leave up to one week’s annual leave

a health cash plan providing cash back towards healthcare bills and other wellbeing benefits

occupational sick pay

contributory group pension scheme

free life assurance

cycle to work scheme and season ticket loans

About the Role

This service is an 80-bed service for single homeless people aged 18-30.

You will support the people we work with, our customers, to reach their potential and improve their quality of life through aspirational goal setting.  You will engage with and empower them to:

Identify their strengths as part of our asset-based approach and identify their needs, opportunities, rights and responsibilities

Plan what they want to achieve and take appropriate action

Take part in activities and opportunities that generate aspiration and confidence

You will act as the link between the people we work with and a range of local authority, community and voluntary sector providers.

About You

As well as having experience of working with vulnerable people, you must have a clear understanding of why people become homeless, and the needs and challenges they face.

You will be required to take on a caseload of customers, with responsibility for key working, co-ordinating support packages and proactively ensuring all required tasks and activities are completed.

You will be part of a dedicated and supportive team, and so will need to demonstrate a positive and inclusive approach. You must be able to communicate clearly, both verbally and in writing, and be competent in the use of Microsoft Office Word and Excel applications.

About Evolve Housing + Support

Evolve is a leading homelessness charity in London, providing housing and support to over 2,000 people each year.

We believe in building on people’s strengths, aspirations and goals to help break the cycle of homelessness and help them move forward with their lives.

We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.

Our mission is to help children, young people and adults who are homeless or at risk of homelessness reach their potential, and move on to live happy, fulfilled lives.

Your application

Evolve Housing + Support is an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves.

Please ensure that your answers give a clear outline of how your application meets the criteria for this job.

Covid Statement

Our priority is the health, safety and wellbeing of our colleagues and the homeless people we house and support.

We are fully complying with the Government’s Laws and guidance on social distancing and infection control, to keep our colleagues and homeless residents safe throughout the pandemic. All of our policies and procedures have been updated to ensure covid-safe working practices are followed. We have installed screens between desks in offices within our supported accommodation, and changed layouts and use of meeting rooms in our services to ensure maximum social distancing. All colleagues have access to PPE and hand sanitiser in the workplace. Our Head Office is currently closed, with all central teams working from home, and we will continue to review this situation on an ongoing basis.

Service Administration Coordinator

Location: Islington, North London

Salary: £22,750 per annum

Hours of Work: 35 hours per week

About the Company:

As a rapidly growing department, the Learning and Leisure Service at Centre 404 now has a position available for a highly organised individual to join our core team and support with the administrative day to day needs of running a dynamic service, which offers support to children and adults with learning disabilities.

The right candidate will need to have excellent IT and administrative abilities, strong organisational skills and be able and driven to suggest improvements to service administration systems.

This a varied role within a fast-paced environment and comes with great opportunities to gain a wealth of experience, knowledge and training within the charity sector. If you are interested in supporting the team to grow and develop our provisions, then this is the role for you!

Service Administration Coordinator Requirements:

* Flexible and able to attend work commitments taking place in the evenings/weekends (for which time off in lieu can be taken) and at different locations
* Understanding of what makes a quality support service for people with learning disabilities and/or Autism, including Social Role Valorisation, Person-Centred Values and self-direct support values (Desirable)
* Understanding of and sensitivity to the discrimination experienced by members of vulnerable and/or minority groups
* Strong working knowledge of Data Protection Act and associated requirements
* Experience Extensive experience of working in an environment with varied and complex administrative needs
* Experience of developing and maintaining efficient administrative systems and databases
* Experience working in a customer-facing environment or within customer services
* Strong interpersonal skills, able to communicate and collaborate effectively with a range of people
* Confident in operating standard office/technical equipment
* Strong numeracy skills and excellent written communication skills
* Able to work on own initiative, proactively resolving issues
* Excellent IT skills with the ability to use a range of computer software systems (i.e. Microsoft Office, data entry systems)
* Ability to adapt and respond positively to a dynamic work environment, managing change effectively
* Ability to organise own and others' workloads effectively
* Strong self-reflective skills, able to take learning from situations
* Able to maintain professional boundaries and handle confidential information appropriately
* Committed to concepts of equal opportunity, diversity and inclusion

How to apply: If you are interested in this role, please submit an expression of interest that addresses the requirements of the person specification, by giving examples of how you meet each criteria to demonstrate your suitability for the post. We encourage you to draw on your experience from your existing role at Centre 404 and explain what skills you have gained from it that are relevant to this role.

Closing Date: 15th February, 12:00pm - but the closing date will be bought forward is a successful candidate is found before then.

Centre 404 is dedicated to staff development and supervision and we will provide a detailed induction and on-going training and support. We are also committed to safeguarding and promoting the welfare of adults at risk and we are looking to recruit people who share these values. All offers of employment are subject to an enhanced DBS check, proof of eligibility to work in the UK and two satisfactory references.

Centre 404 is an equal opportunities employer and welcomes applications from all sections of the community. Charity ref number 299889

Support Officer- Mental Health

At One Housing, we don’t only believe that everyone deserves a safe, secure, affordable home. We also believe that everyone deserves to realise their full potential and lead a fulfilling life.

Our Mental Health team is vital to helping us deliver on this vision. We work to transform the life experience of people with mental health support needs. The support we provide is delivered in a range of settings (like supported housing, assessment centres and outreach) and our customers’ support needs can include psychosis, forensic and personality disorders.

Join our Mental Health team as a Support Officer

We have spent the last 10 years designing our services to be fully psychologically informed. Most of our services have specialist therapeutic input and colleagues have access to specialised mental health training delivered by MH professionals. All our services provide regular reflective practice spaces to our colleagues to formulate complex cases and find constructive ways forward. All these measures make us the ideal partner for NHS trusts across London with whom we deliver several integrated services.

We believe in providing care and support to our clients that will enable them to make informed decisions about their life that will increase their sense of wellbeing: this might be greater independence, better coping strategies or a richer network and sense of self achievement.

We offer you the chance to develop your own skills through regular line management supervision, reflective practice, access to a ten-day course on relevant mental health topics and working together with your specialist colleagues.

We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.

The role

We have a fantastic opportunity for a Support Officer to join us in our Camden based intensive supported housing service for individuals with Mental Health. This scheme works in partnership with the NHS, giving you a great opportunity to work closely with professionals such as Psychologist’s and Occupational Therapists, as well as the close-knit, friendly team of 4 Support Officers and 1 Specialist Support Officer.

• Location: Camden, Cliff Road
• Salary: £23,001 per annum
• Contract: Full time 11 month FTC with potential to become permanent
• Shifts: 37.5 hours per week varying from 08:00-16:00, 10:00-18:00 and 13:00-21:00. You will be required to work 3 out of 6 weekends and do roughly 5 sleep-in shifts each month (13:00-23:00 then 08:00-14:00 the next day).

Your responsibilities will include:
• Undertaking key work sessions, support planning, risk assessments and needs reviews.
• Creating an environment that promotes opportunities for our customers to develop, learn and enable skills towards independence
• Use SMART goal planning to provide needs led holistic support
• Support customers to develop the necessary skills to live independently, and to access training, education, and work.

What you will need to succeed

We are looking for someone who believes in working together as part of a team, who shares our values and who is friendly, engaged and committed to achieving great outcomes for our customers. The successful candidate will have:
• Experience of working with people that have a mental health diagnosis, either in a support capacity
• Knowledge of policies & procedures, including: Safeguarding, Health & Safety, Customer Care
• Must be able to commit to the early and late shifts, including 3 out of 6 weekends and roughly 5 sleep-in shifts each month

The offer

Our [email protected] benefits offer you an array of perks designed with your wellbeing in mind.
• Salary: £23,001 per annum
• Your holidays are important to us. Take up to 28 days annual leave
• Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
• Get paid to do good. We offer you two days off on full pay each year to volunteer in our communities.
• Look after your loved ones. Our healthcare cash back plan allows you to claim back cash for you and your family’s healthcare.
• Well done! With our colleague recognition programme, you will know when you’ve done a #greatjob
• Learning never stops. One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
• We’re here for you. Our employee assistance programme offers counselling and support for you and your family 24/7.
• Stay book-smart. Take up to five paid days off per year to study toward a relevant qualification.
• Experience new things. We offer you a career break after 3 years’ continuous service.

About us

 As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and their workforce reflects that. We understand the strength we gain from having and supporting our diverse teams. The different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.

We welcome applications from everyone.

Support / Care Assistant - Supported Housing

Chippenham, Wiltshire

£19,596 - £20,575 (+ £750 Car Allowance) per annum - depending on skills and knowledge

Contract type - Permanent

Working hours - Part Time (30 hours per week)

About us

Passionate about great places to live, GreenSquare Group develops a range of new homes - for rent, shared ownership, and sale - while also providing housing management, care and support, and commercial property services.

We increase the opportunities for people to thrive by giving them access to great homes and services to match. This supports the creation of strong and vibrant communities.

GreenSquare makes a difference to people’s lives - and this is something we want to continue doing, for more people, every day, and we have ambitious plans to simplify and modernise our organisation, to become a simply brilliant landlord.

About the role

We are currently recruiting for a Support Assistant to be based in Chippenham. This role is part of the GreenSquare Supported Housing Team providing support to a range of vulnerable client groups residing in our Supported Housing accommodation in Wiltshire.

You will work effectively with the wider staff team and service users, carrying out housing management tasks as directed. You will also facilitate access to community based activities to address issues of social isolation and help clients develop community links.

You will be required to help deliver a housing related support service to vulnerable adults, to enable them to live independently and to improve their quality of life.

Please note that as this role is Refuge based, it is open to female applicants only.

About you

It is essential that you have experience of working with vulnerable people and also of working directly with customers in a challenging or potentially challenging environment.

You must have a willing and flexible approach and be able to work as part of a team or alone. You must also be willing to undertake further training if and when required.

You will have a flexible and adaptable approach to meeting the needs of vulnerable adults and an understanding of and commitment to providing high quality professional services and customer care.

It is essential that you have good attention to detail and excellent organisational and administrative skills.

Experience of Welfare Benefits work would be beneficial but is not essential.

Benefits

In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes; annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP).

All individuals who apply to work at GreenSquare are considered on their merits in line with our Diversity and Inclusion strategy and policy.

GreenSquare are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the 'essential eligibility criteria’ for the role, as detailed in the job description, are guaranteed an interview.

If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

We have an exciting opportunity for someone with excellent communication skills to join the staff of a social enterprise on an NHS-funded advice project now in its sixth year. The core function of this role is to be the public-facing first point of contact for callers to the advice service, offering tier one information and supporting the tier two specialist advice team. With big plans for the future, we want you to be part of a strong team committed to delivering excellence and achieving success in line with our commercial and social objectives.

You will be an excellent communicator with good interpersonal skills and experience of working in a client-facing information, advice or administration role. A proven ability to provide clear and coherent information via the telephone in a way that is accessible to a broad client base is essential.

The successful candidate will be able to establish a good rapport with clients and stakeholders in a professional and caring manner, upholding brand values.

In return, you can look forward to working with a small but highly-skilled and dynamic team, and having influence over the future strategic direction of the company. We also offer a competitive salary with performance-related bonus and an excellent benefits package. The nature of this role demands complete confidentiality and flexibility with regard to the needs of the business and its clients. This is a salaried role and some unsocial hours may be expected.

Hours: 20-25 hours p/w (flexible)

Salary: £11.00 per hour plus performance-related bonus and excellent benefits package

Contract Type: Permanent

Location: Negotiable depending on location - either office based or home based with periodic travel to Head Office in Oxfordshire

Background Information

NHS Continuing Healthcare is the name given to a package of health care that some people need to receive as a result of a disability, accident or illness. Individuals who are assessed as eligible for NHS Continuing Healthcare will have the full cost of their care and accommodation funded by the NHS.

Beacon operates an ethical business model which places the client at the heart of the process and aims to achieve the best possible outcome for our clients through robust and non-confrontational engagement with CCGs. Our team of advisers and caseworkers have established a strong reputation for their thorough understanding of the eligibility criteria and key principles, combining excellent client engagement with high-quality case representation. In seven years we have supported over 30,000 people and achieved a consistently high quality score from our clients.

The Project

For the past six years Beacon has been commissioned by NHS England to deliver the first national specialist NHS Continuing Healthcare information and advice service. The service delivers in two specific areas:

• Remote verbal or written advice surgeries: time-limited specialist advice delivered via telephone, Teams and email
• Literature in the form of comprehensive information guides provided via post and across digital access points

The service is open to anybody in England at any stage of the continuing healthcare journey or in the long-term care system. Clients and service-users will be entitled to receive a copy of Beacon’s literature in the format they find most accessible, and up to ninety minutes of remote (verbal or written) advice.

Remote verbal information and advice will be provided on any area within the scope of the National Framework for NHS Continuing Healthcare and NHS Funded Nursing Care (2007, 2009, 2012 and 2018 editions), and related guidance, and on the topics covered by the Navigational Toolkit.

The role of the Information Officer will be to deliver accurate tier one information to clients which helps them to understand what NHS continuing healthcare is, how to apply for it and what to do if they want to challenge the outcome of their assessment. You will also be expected to schedule tier two advice sessions with our specialist advice team for individuals who require an-depth consultation.

Please note that whilst prior knowledge of the NHS continuing healthcare criteria and assessment procedures is desirable, it is not necessary to have this knowledge and full training will be provided. We are looking for candidates with the right skills and personal attributes as listed in the Person Specification.

Our Values

At Beacon, we employ people who want to do things differently to other organisations working in this field. Five values sum up our culture and how we treat our clients and our staff:

1. Ethical

Commitment to our clients

We operate with honesty and integrity. We are transparent about our funding set-up and our fees, which we keep as low as we sensibly can. We never ‘hard sell’ our services, we keep you informed at every step, and we always give our honest opinion of your chances of success. As a social enterprise, we donate any profits to charity.

Commitment to our team

We operate with honesty and integrity, and always work hard to get the best results for our clients and the business. We work to high standards, and trust our people to respectfully speak out if we fall short.

1. Expert

Commitment to our clients

We pride ourselves on being recognised as leading independent experts in NHS Continuing Healthcare (CHC). We apply our knowledge and experience to help every case and caller. We also strive to improve CHC for everyone, by training health and social care professionals.

Commitment to our team

We are the leading experts in our field. We encourage and value innovation and evolution in what we do, and how we do it. We are united in developing the business and its services.

1. Personal

Commitment to our clients

By listening carefully to you and the people who really know about your care needs, we can provide excellent advice and powerful advocacy tailored to your unique situation.

Commitment to our team

We get results by getting to know our clients. We do the same with our people, offering flexible working options to suit your circumstances, and taking time out to have fun as a team.

1. Compassionate

Commitment to our clients

We are mindful of the immense stress that our callers and clients can be under, at what is often a really tough time. We do our best to lift some of that burden by providing a quality service that you can trust, and by being compassionate and courteous at all times.

Commitment to our team

The nature of the work can be stressful and emotionally draining. We take care and time to look out for each other, and encourage healthy work habits.

1. Rewarding

Commitment to our team

We take the time to celebrate success and are inspired by one another’s achievements. We provide a generous and varied suite of benefits that can be enjoyed by our people and their families.