Giving Services Customer Support Jobs in Bradford, West Yorkshire

Salary: £46,747 per annum rising to £49,207 after 12 months in London. £42,719 per annum rising to £45,179 after 12 months outside London.

Location: Home based, or office based at Society Building, 8 All Saints Street, London N1, in line with NCVO’s flexible working policy or home working policy.

Closing date: Monday 03 June, 08.00.

Shortlisting date: Wednesday 05 June.

Interviews: Wednesday 12 and Thursday 13 June.

From local and national support services to green spaces, sports clubs, museums and the arts, voluntary organisations and volunteers are a vital part of communities across the country.

As the membership community for charities and voluntary organisations, NCVO has championed volunteers and the voluntary sector for over a hundred years.

We are the largest membership body for voluntary organisations in England. The needs of communities are diverse and ever-changing. This means the role charities play, and what they need, constantly evolve.

We interact with tens of thousands of organisations every year. With your skills and experience, you’ll help make the wealth of data we hold in our CRM system become meaningful insight that helps define how we work.

You’ll help make sure we have a robust data management strategy and work with multiple teams to find ways to connect our services with the people who really need them.

This is an exciting time to join the team. We’re founding a new Insight Hub which will change the way we use data. It will offer the whole team new opportunities for growth, innovation and development.

Equity, diversity and inclusion

NCVO is fully committed to equity, diversity and inclusion in our sector.

We want this to be reflected in the diversity of the people who work with us. We welcome submissions from people from all backgrounds and identities. We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience.

If you tell us you’re disabled (according to the Equality Act 2010) and your application meets the minimum criteria for each specification listed in the job description, we’ll interview you for the role. We’ll make reasonable adjustments during each recruitment stage to ensure it’s inclusive and works for you.

Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview questions will be shared in advance.

If you have access needs or require reasonable adjustments as part of the recruitment process, please email us.

Benefits for NCVO employees

NCVO offers attractive benefits including:

• 25 days annual leave for full time staff and pro-rata for part-time staff. After three years, annual holiday increases to 27 days. After five years it increases to 30 days (pro rata for part time staff)
• office closure between 25 December and 1 January inclusive
• the option to purchase or sell up to five more days each year
• five days volunteering leave (pro rata for part-time staff)
• two and a half extra wellbeing days off during the year
• enhanced pay for sick, maternity and adoption leave
• subsidised gym membership
• season ticket loan
• flexible working, including opportunities to work from home or off site
• monthly homeworking allowance for permanent homeworkers
• monthly office worker allowance for those who have to work from the office on a daily basis
• generous employer pension contribution of up to 8.5% of salary into our stakeholder pension scheme (linked to employee contribution)
• training and development opportunities
• the opportunity to join Hospital Saturday Fund health cash plan for free at the basic level of cover, or at a reduced rate for other levels of cover
• 24-hour free and confidential employee assistance programme.

We’re located a short walk from London King’s Cross station in a modern, accessible building overlooking Regent’s Canal.

About NCVO

We are the charities charity. For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action.

Our membership is made up of around 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities.

We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.

We focus on empowering charities and volunteers by making sure they have the knowledge, tools, and resources they need. We advocate for and with our members, giving voice to those not often heard, and harnessing the collective power of partners to ensure the voluntary sector is valued. We bring charities together so they can learn, connect, and create greater impact.

As the voluntary sector and volunteering adapt to new challenges and a changing context, so must NCVO. We are therefore prioritising work to evolve as an organisation to ensure we live our values of ambition, inclusion, openness and collaboration in everything we do internally and externally.

We have around 80 staff and income of more than £7m per year. With our members at the heart of everything we do, our mission is to unite to champion the remarkable role of charities and volunteers. Because stronger charities make for stronger communities.

NCVO is an equal opportunities employer and we welcome applications from everyone. Charity No. 225922.

About the team

We have been successfully running the first ever national Peer Support Service for kinship carers in England for over two years since January 2022. We have created 145 peer support groups and supported and trained kinship carers to create and lead their groups in a way which meets their needs.

With a new contract from the Department for Education, we’re now entering a new phase of our service with a focus on:

• creating 90 new sustainable peer support groups in areas of most need over 21 months;
• sustaining and developing the current 145 existing groups, and;
• providing support and help to build a sustainable and welcoming community for all peer support groups across England. 

About the role

The type of person we’re looking for:

This is a new a role and a new structure for the team. You will need to be a strong, boundaried manager and leader. You will understand the power of building relationship-focussed peer support groups and the importance of in person local community engagement and outreach.

The team you lead will focus on community outreach and relationship building to develop new groups and new support group leaders through to independence. By independence, we mean that the groups will function successfully without a staff member present.

We want groups to feel a sense of community and belonging through all support and services we offer at Kinship, so your team will be the local contact.  They are expected to be out and about in communities.

Your team will need to build resilience through in person outreach, support, training and connection to ensure groups are able to function independently before moving to new ‘hub’ team who will provide centralised support and community building.

Your team will also reach out to existing groups (providing a face of the service and a relationship with it), ensuring they have the resources they need and support to sustain their group and then transition to the ‘hub’ team. This will include in person visits.

Purpose of the role:

The role of Programme Lead is to oversee and take accountability for the development and creation of new sustainable kinship peer support groups across England in priority areas as part of a new hub and spoke delivery model. In this context, your team is the ‘spoke’ of the service, delivering local outreach, online groups (where appropriate) and relationship building with kinship carers.

Managing a national team of seven staff (two direct line reports), you will provide firm leadership, ensuring targets and funder SLAs are met consistently and the service is delivered to a high quality.  You will provide monthly reports, ensuring delivery is on track and most importantly that kinship carers have an excellent and positive experience.

Key responsibilities include:

•  

• Deliver sustainable peer support groups for kinship carers.

• Ensure policies and systems to deliver new groups and move others to sustainability, are followed and updated with user needs at the heart.

• Champion and innovate the peer support service blueprint. 

• Oversee day-to-day operations for service delivery and meet KPIs and SLAs.

• Line manage and supervise two Senior Peer Support Officers.

• As a deputy safeguarding lead at Kinship, you will work closely with other colleagues to identify areas of training for the organisation and identify improvements in delivery or processes.

Essential requirements include:

• Substantial experience in delivering a high-profile national service or programme. This includes overseeing delivery, operational planning, monitoring, budgeting, managing delivery and meeting KPIs.

• Significant experience of leading the development and delivery of peer support and community development services.

• Significant experience of managing volunteer recruitment and retention.

• Significant experience of change management and driving high performance.

Key Dates:

• Deadline: 9am on Monday 10 June 2024

• Interviews: Monday 17 June 2024 (online)

How to apply:

We will ask you for your CV and to respond to five questions via the Applied platform. Please note that all answers will be viewed anonymously by reviewers and CVs will not be viewed until after this sift has happened. This is the first opportunity to demonstrate your experience and to stand out in the recruitment process. Reviewers will not see all your answers together until all the questions have been reviewed and the CV has been reviewed separately. They will be marking on the strength of the response to each question. Once this is complete, both will be reviewed together. You will have 250 words per answer.

Questions for application (along with CV):

1. Outline why you want to work at Kinship in this role, and how your values align to the Kinship ones? Please include a bit about your experience in this section.
2. This role will oversee a delivery team, who will need to be out in the community setting up and developing sustainable peer support groups lead by kinship carers, across England. Please give one example of how you have previously approached regional and local community outreach across a team. How did you ensure this approach was effective, efficient and strategic?
3. This service is a high-profile contract, funded by the Department for Education.  Targets and SLAs need to be met while providing impact for kinship carers. Your team targets will be about developing sustainable peer support groups (lead by kinship carers).  Please give a previous example of how you’ve delivered and met targets with high quality outputs. Please where possible relate to this job role.
4. You’ll be leading a team who has been through a restructure, with new staff starting, and a new hub and spoke model to embed. You will need to work at pace, while providing strong leadership and clarity to the team. How would you approach the first three months, what will you prioritise and what will you need?
5. In this role you will be a deputy safeguarding lead at Kinship. Give one example of a safeguarding situation that required your response in a previous role. Explain what your rationale and thought process was. How did you hold appropriate boundaries and progress actions to effectively safeguard vulnerable children and adults?

About the team

Kinship is in the third year of delivering the first national peer support service for kinship carers in England. We have created 145 peer support groups and supported and trained kinship carers to create and lead their groups in a way which meets their needs.

With a new contract from the Department for Education, we’re now entering a new phase of our service with a focus on:

• creating 90 new sustainable peer support groups in areas of most need over 21 months;
• sustaining and developing the current 145 existing groups; and
• providing support and help to build a sustainable and welcoming community for all peer support groups across England.

This role will mobilise, develop and innovate our existing offer into a new Peer Support Hub with the focus on supporting sustainability and building resilience of peer support groups and their leaders. You will support and build our Kinship peer support community.

You’ll work with group leaders to develop a central hub of accessible and useful resources to help them to sustain their groups, working with colleagues right across Kinship to promote consistent access to services and activities (training, programmes, information, advice and campaigns), building a joined-up user experience.

About the role

The role of the Peer Support Hub Lead is to oversee and take accountability for sustaining kinship peer support groups across England in priority areas as part of a new hub and spoke delivery model.

In this context, your team is the centralised ‘hub’ of the service, delivering an exciting programme of training, speakers, toolkits and resources to help peer support group leaders develop, build and sustain their group well.

Your national team of three will make sure groups feel connected and supported, learn from each other and build a powerful and resilient peer community.

The type of person we’re looking for:

Dynamic and people-centred, this role is about developing a supportive community of peer support groups nationally. You’ll understand the power of relationships and be an excellent communicator. You’ll understand how communities hold their own power and your team will help unlock that. Innovation is key to the success of the Hub and you’ll ensure you’re using best practice and learning to develop it.

An excellent communicator, you’ll develop external partnerships to support group sustainability. You’ll ensure through the National Peer Support Connector role that peer communities are connected and engaging with the new National Kinship Care Ambassador.

You’ll be comfortable with using digital technology and tools to build communities and develop resources.

Key responsibilities include:

• Ongoing innovation of the Hub service, embedding best practice, digital innovation and learning to develop a thriving peer community.

• Develop, deliver and take accountability including strategic oversight for an annual operational plan for the peer support hub.

• Work with Head of Marketing to develop an integrated promotional plan.

• Work with Head of Network Development to coordinate national partnerships.

Essential requirements include:

• Experience in delivering a high-profile national service or programme. This includes overseeing delivery, operational planning, monitoring, budgeting, managing delivery, meeting KPIs, stakeholder engagement and reporting to funders.

• Experience of effective budget management.

• Experience working in a role focused on one or more of the following areas; communications (including digital communications) or marketing.

• Significant experience of developing and delivering successful community engagement strategies.

Key Dates:

Deadline: 12pm on Friday 7 June 2024

Interviews: Thursday 13 June 2024 (online)

How to apply:

We will ask you for your CV and to respond to the following five questions via the Applied platform. Please note that all answers will be viewed anonymously by reviewers and CVs will not be viewed until after this sift has happened. This is the first opportunity to demonstrate your experience and to stand out in the recruitment process. Reviewers will not see all your answers together and will be marking on the strength of the response to each question.

Questions for application (along with CV):

1. Why you want to work at Kinship in this role, and how do your values align to the Kinship ones? Please include a bit about your experience in this section.
2. Please give one example of when you have had to develop from scratch OR innovate a national service. Please include what the service budget was, what you did and what the outcome was. Please relate to this job role where possible.
3. You’ll be leading the new ‘hub’ team within the Peer Support Service, developing and innovating our model for support group leaders (who are also kinship carers). You will need to work at pace, while providing strong leadership and clarity to the team. How would you approach the first three months, what will you prioritise and what will you need?
4. Please give one example of where you have previously built or innovated a powerful and resilient peer community including in person and digital delivery. What was key to your success?
5. We’re building a thriving community of kinship carers across our peer support service. Looking at the job description and job pack, what would be your ambition for our national peer support hub?

About the team:

Kinship is in the third year of delivering the first national peer support service for kinship carers in England. We have created 145 peer support groups and supported and trained kinship carers to create and lead their groups in a way which meets their needs.

With a new contract from the Department for Education, we’re now entering a new phase of our service with a focus on:

• creating 90 new sustainable peer support groups in areas of most need over 21 months;

• sustaining and developing the current 145 existing groups; and

• providing support and help to build a sustainable and welcoming community for all peer support groups across England.

This role will coordinate the ‘hub’ resources and content with a focus on supporting sustainability and building resilience of peer support groups and their leaders.  Specifically, this role will manage an ‘online hub’ for support group leaders and provide an excellent ‘customer experience’ for all support group leaders. You will support the hub innovation.

Together with the Peer Support Hub Lead you’ll take a human centred approach to working with group leaders to develop a central hub of accessible and useful resources and activities (for in person and online).  You’ll build good relationships with support group leaders, building in their insight to develop resources and activities that will support them in their role.

You’ll help kinship carers to sustain their groups, working with colleagues across Kinship to promote consistent access to services and activities (training, programmes, information, advice and campaigns), ensuring a joined-up user experience.

About the role:

The role of the Peer Hub Coordinator will provide operational delivery of the Peer Support Hub. With excellent marketing, communication and digital skills this role will work with the Peer Support Hub Lead to develop an ‘in person’ and online peer support community.

 In this context, your role supports the centralised ‘hub’ of the service, delivering an exciting programme of training, speakers, toolkits and resources to help peer support group leaders develop, build and sustain their group well. This will be building on and innovating the current Support Group Network.

 Your role will support group leaders to feel connected and supported, learn from each other and build a powerful and resilient peer community.

The type of person we're looking for:

Super organised, you are someone who uses their initiative, anticipates challenges and proactively provides seamless solutions. 

You’ll be comfortable with using digital technology and tools to build communities and develop resources. You’ll be curious about digital community tools, and you’ll want to work closely with our digital and content team to develop an amazing online experience.

You’ll also be a people person – understanding how building ‘in person’ relationships is key to unlocking community power for kinship carers.

You’ll be the right-hand person to the Peer Support Hub Lead making sure we deliver a really brilliant experience.

Key responsibilities include:

• Operational delivery, innovation and management of a dedicated online and in-person peer support ‘hub’.

• Building direct and positive relationships with support group leaders.

• Roll out mechanisms and tools to support groups to remain sustainable including but not limited to; informal buddy matches, online hub for support group leaders, monthly e-news, monthly speakers, themed specialist training (like setting up a safe Facebook group / promoting your group) and celebration events.

• Facilitation of regional network meetings.

Essential requirements include:

• Experience of developing jargon-free content for different audiences and channels.

• Experience of providing project support, delivering plans on time and evaluating outcomes.

• Experience of stakeholder communications and building relationships with stakeholders (e.g. beneficiaries and partners).

Key Dates:

• Deadline - 12pm on Tuesday 11 June 2024
• Interviews - Wednesday 19 June 2024

How to apply:

We will ask you for your CV and to respond to the following four questions via the Applied platform. Please note that all answers will be viewed anonymously by reviewers and CVs will not be viewed until after this sift has happened. This is the first opportunity to demonstrate your experience and to stand out in the recruitment process. Reviewers will not see all your answers together until the end and will be marking on the strength of the response to each question. You will have max 250 words per answer.

Questions for application (along with CV):

1. Why you want to work at Kinship in this role, and how do your values align to the Kinship ones? Please include a bit about your experience in this section related to the job description. 
2. In this role, you’ll be part of the operational delivery, innovation and management of a dedicated online and in-person peer support ‘hub’. Give one example from your past experience, of where you’ve been part of delivering a similar service. What was your role and what did you achieve?
3. You’ll be responsible for managing a content plan for the ‘hub’. How would you approach this and what tools might you use?
4. We’re looking for someone who is really organised, shows good initiative and can ensure user experience and co-production are embedded in the design and development of the hub. Can you share one relevant example from your past experience which demonstrates your project management and participation approach?

About the role:

Kinship is in our third year of delivering the first national peer support service for kinship carers in England. We are looking for a new Associate Director of Peer Support and Community to build and develop our model and to take the team to the next phase of growth and impact.

Your first priority will be to oversee delivery of the Department for Education national Peer Support Service contract in England. You will lead the development of our hub and spoke model, with an enhanced offer of national resources and support together with a continued focus on on-the-ground support for kinship carers to set up and sustain a network of peer support groups. You will ensure all members of the team have clarity and are empowered to meet new targets and ways of working.

The role will also lead on the strategic development of peer support approaches in Wales (for which we are seeking funding), ensuring innovation and good practice is shared across the nations.

Kinship peer support groups are powerful levers for change in local, regional and national ecosystems. Your team will ensure that every kinship carer in England and Wales has access to a peer support group, or support to set up and create their own. The team will be purposeful about offering developmental support to all kinship peer support groups, including independent groups, ensuring they remain or become sustainable. And that they have resources, training and peer networks to support this.

Reflecting our strategic focus on developing our Kinship Community of more than 10,000 kinship carers across England and Wales, you will lead a new community strategy, co-ordinating the development of opportunities for community connection and community power. This will include taking leadership for developing the Kinship model of community engagement and integrating across all our ‘in person’ and digital services and activities.

You will ensure a collaborative approach with services, alignment with national and local campaigning activity, and work closely with marketing and communications colleagues to support kinship carer reach and engagement with our community offer.

We’re taking an integrated approach to our services, so you’ll collaborate well across teams to ensure that support groups and their leaders have easy access to high quality advice, information and training. The team will need to work closely with colleagues delivering our new training and support contract, funded by the Department for Education.

Key responsibilities include:

• Innovation of the Peer Support Service.

• Develop and rollout peer support and community strategy and operational plan. 

• Implement monitoring and evaluation and impact tools for timely and accurate reporting of activity and engagement.

• Work with the Development team to develop proposals for the community and peer support which are ready for fundraising and business development.

Essential requirements include:

• Substantial experience in scaling a national service or programme with high quality outputs. This includes overseeing delivery, strategic planning, budgeting, managing delivery, meeting KPIs, stakeholder engagement and reporting to funders.

• Experience of governance and managing risk on high profile service delivery.

• Experience of effective budget management.

• Significant experience of leading the development and delivery of peer support services.

Key dates:

• Deadline - 9am on Monday 10 June 2024
• 1st interview - Friday 14 June 2024 (online) - TBC
• 2nd interview - Tuesday 18 June 2024 (in-person) - TBC

How to apply:

We will ask you for your CV and to respond to the following five questions via the Applied platform. Please note that all answers will be viewed anonymously by reviewers and CVs will not be viewed until after this sift has happened. This is the first opportunity to demonstrate your experience and to stand out in the recruitment process. Reviewers will not see all your answers together until the end and will be marking on the strength of the response to each question. You will have max 250 words per answer.

Questions for application (along with CV):

1. Outline why you want to work at Kinship in this role, and how your values align to the Kinship ones? Please include a bit about your experience in this section.

2. Please give one example of when you have had to develop from scratch OR innovate a national service. Please include what the service budget was, what you did and what the outcome was.

3. This service is a high-profile contract, funded by the Department for Education.  Targets and SLAs need to be met while providing impact for kinship carers. Please give a previous example of how you’ve delivered and met targets with high quality outputs.

4. You’ll be leading a team who has been through a restructure, with new staff starting and a new model to develop and embed. You will need to work at pace, while providing strong leadership and clarity to the team. How would you approach the first three months, what will you prioritise and what will you need?

5. Given the strategic ambition of Kinship, the context in which we work and this role as Associate Director of Peer Support and Community, where do you see the opportunities and risks for the service in the next 1-2 years? How would you prepare or mitigate them?

Head of Commercial Services

Salary: £52,000 per annum, with competitive benefits package, and potential for ‘on-target earnings’, linked to performance
Contract: Permanent 
Reports to: CEO
Hours: Full time (40 hours per week including one hour lunch break each day) 
Start date: As soon as possible after 1st September 2024 (start date flexible but organisational need is from September)
Location: Home-based (travel costs paid for meetings) 

Job Description
Waterwise is looking for a Head of Commercial Services. This is a new permanent role on our Senior Leadership Team, reporting to the CEO and specifically designed to deliver against the next phase of Waterwise’s journey – increasing our reach and impact on water efficiency both within and beyond the water sector. You’ll be leading and broadening our commercial offer, helping us drive even greater impact in water efficiency, and the income to support it, across the UK. You’ll refine our proposition and pricing of existing services, seeking opportunities to cross-sell additional services to existing audiences, as well as broadening our reach, engaging with completely new audiences and developing and shaping new commercial services aligned to new customer needs. You will have strong experience at senior level in driving commercial impact for good, and everything this involves in terms of income, growth, commercial strategy and delivery, and risk management. You’ll be working closely with our Board, and reporting to the CEO and the Board on finance and risk.

For full job description, person specification and details, download the candidate pack.

About Us
Waterwise is the leading independent voice in the UK for using water wisely, for the benefit of people and the planet. Our vision is that water is used wisely every day, everywhere, by everyone. We are the UK’s conscience on water efficiency, on behalf of people and the planet, and are experts in water efficiency policy, regulation, research, behaviour and campaigns. We are a happy and growing team, and our staff survey reflects that the CEO’s number 1 priority is staff wellbeing – followed in second place of course by water efficiency, our mission. 

Benefits
This is a home-working position with travel for meetings. Our competitive non-financial benefits package includes the Four Day Week – 80% of contracted hours for 100% of contracted pay (we don’t work on Fridays). Other benefits at Waterwise include homeworking; a positive, values-based environment and inclusive culture where it feels safe for employees to say ‘no’ on grounds of workload; death in service benefit at x2 of salary; paid chartered and professional memberships; individual and team training budgets; maternity leave and adoption leave beyond statutory; and sickness pay beyond statutory.

Our Values
At Waterwise, we’re committed to driving equity and preventing discrimination at work and in the work we do. We know that simply having a diverse workforce is not enough. We want to create an inclusive environment within Waterwise and in our work and events, where everyone can contribute their best and develop to their full potential. We celebrate and value how different everyone is, and we work hard to ensure everyone is treated with dignity and respect. This aligns with our ‘People’ value that we will prioritise staff wellbeing, and will be an inclusive, kind and positive team.

You can read our Equity, Diversity and Inclusion statement on our website.

We want to ensure that our recruitment process is inclusive of and accessible for everyone.If you are interested in applying for a role with us and think you may need some additionalsupport or reasonable adjustments made to any part of the recruitment process, please get in touch.

For this role we particularly encourage applications from candidates who are likely to be underrepresented in Waterwise’s workforce. These include people from the global majority, LGBTQI+ people, and men.

Victim Support is proud to have been commissioned in Cumbria to provide support for victims of all crime, whether or not they have reported to the police.

The service will be a valuable point of contact for anyone affected by crime at any time to contact and receive help, support and information. It will be busy and fast paced receiving referrals and calls of varying nature from a variety of people, and working to provide an offer of support by a victim's preferred method and time of contact.

We have an opportunity available and are looking for dedicated, passionate and empathetic person to join and enhance our team as an Initial Support Agent (known internally as a Triage & Early Interventions Officer), this role is working 37.5 hours per week and is home-based.

What We Offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• £500 bonus paid on successful completion of probationary period (pro-rata for part time roles)
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

The role of Triage and Early Interventions Officer (TEIO) is a fast paced one which requires the post holder to answer incoming calls and make outgoing calls to victims of crime and those accessing the service in Cumbria.

As a TEIO, you will;

• answer incoming calls, speaking to those affected by crime & manage a caseload
• make outgoing calls, assess needs and risks and action plan with callers
• work on the case management system to allocate cases, provide administration on cases and assess/ensure data quality
• liaise with other agencies where required to find out more information, give information or make referrals or give signposting information
• work with the wider team to ensure an effective, trauma informed service is given to those affected by crime

You will be a confident, compassionate and empathic person who can work well under pressure. You will be speaking to people who may be upset, angry or in emotional difficulties and will need to be composed, empathic and be able to quickly assess situations.

You will be confident in using your IT skills to work on a case management system, access phone and online systems, email and Microsoft Office programmes.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard.

Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Transforming Lives for Good (TLG) are a national Christian charity working in partnership with local churches to give struggling children a hope and a future. An exciting opportunity has arisen for an individual to join our award winning (Sunday Times Best Not for Profit to work for) team as Supporter Development Fundraising Lead. 

The Supporter Development Fundraising Lead will play a crucial role. We are looking for a high energy, passionate fundraiser who is highly relational. You will work towards the income targets including regular, one off and mission pot donations. In addition, you will understand goals that work together with income, including acquisition and stewardship targets, applying your strong knowledge of the Code of Fundraising Practice across all our activities and ensure we work in a compliant way.   

The ideal candidate will be familiar with fundraising methods including prospecting, research, making initial contact, and growing a connection to our movement through one-to-one conversations and other communications channels. We’re looking for somebody who is highly organised and able to deliver events from concept to finish. You will also be a team player, able to engage and motivate other team members to get on board with fundraising and bring their expertise to the process.  

TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. TLG is also committed to safeguarding children and young people and expects all staff and volunteers to share in this commitment. The successful applicant will be required to undertake an enhanced disclosure via the DBS. We would welcome applications from candidates from diverse backgrounds, to enable us to better reflect the needs of the communities we serve.
Applications will be reviewed on application prior to the closing date. We reserve the right to interview and appoint prior to the closing date if a suitable applicant applies. The date of interviews is to be confirmed.

The role

As National Support Coordinator you will provide support to our members living with a rare neuromuscular condition, myasthenia, their families, and carers. You will work alongside three additional National Support Coordinators and a Benefits and Welfare Officer, ensuring our members receive the support they need, via telephone, zoom meetings and email.

We are looking for someone that is willing to work a Monday, Wednesday and Thursday. There may be the need to occasionally work during weekends and evenings and therefore there is a need to work flexibly when required. All evening and weekend work is agreed in advance.

Who are we looking for?

The successful candidate will have a minimum of 2 years’ experience of working within the charity/healthcare sectors or of a similar role.

A keen interest in or a knowledge/experience of charitable support provision is essential. We are a looking for an innovative self-starter to join our small national team of 15 staff. You must be an excellent communicator, with experience of using databases, ability to meet deadlines and work on your own initiative. if this sounds like you, we would love to hear from you.

Who are we?

Myaware is the only charity in the UK dedicated solely to the care and support of people affected by myasthenia. 

We are working hard to raise awareness, as it is a little-unknown condition. We provide support for people with myasthenia and their families, whilst offering advice and tips for living with the illness. 

We also fund the research that brings us closer to finding a cure as well as funding specialists nurses and advisors. 

Members of myaware have full access to a wide range of support services and events including access to specialist benefits advise.

Myaware supports people with myasthenia and their families.  We campaign for better medical services for people with myasthenia and work to inform medical professionals. 

The myasthenia’s are a group of neuromuscular conditions. They are rare but also manageable and can affect anyone, regardless of age, gender, or nationality. Myasthenia gravis, ocular myasthenia, and Lambert-Eaton myasthenic syndrome are autoimmune conditions whereas congenital myasthenic syndrome is caused by an inherited genetic fault. It is thought that there are approximately 20,000 people currently living with myasthenia in the UK. 

Benefits

• Generous holiday allowance
• Perkbox account (global benefits and rewards platform)
• Group Life Assurance after 6 months of service 
• NEST workplace pension scheme
• Free inhouse staff benefits and welfare advice 
• Investment in your personal and professional development

Candidates should submit their CV and covering letter.

PLEASE NOTE THIS POST MAY CLOSE EARLY IF WE FEEL WE HAVE ENOUGH SUITABLE APPLICANTS.

Animal Equality is an international organisation working with society, governments and companies to end cruelty to farmed animals. Animal Equality has offices in the United Kingdom, United States, Germany, Italy, Spain, Mexico, Brazil and India.

The Philanthropy Specialist plays a major role in meeting the organisation's ambitious fundraising goals. Responsible for major giving and grants portfolios, the Philanthropy Specialist identifies, cultivates, solicits and stewards financial support from generous individuals and granting bodies.

With a proven track record the successful candidate will network with key stakeholders, present compelling communications and generate significant funds. In turn, these funds will enable Animal Equality to achieve its ambitious financial targets and carry out its crucial campaigns to meaningfully transform and save the lives of farmed animals.

General Responsibilities:

• Oversee a dedicated portfolio of donors and prospects
• Proactively build our supporter base
• Increase demand for farmed animal philanthropic giving
• Inspire loyalty to the cause
• Meet and exceed annual income targets in support of our vision
• Oversee the organisation of supporter events
• Implement a strategic fundraising strategy
• Cooperate with others
• Manage records and reporting

Individual Attributes Required:

• Outstanding interpersonal skills: with strong relationship management, negotiation and influencing skills, communicate with senior individuals with passion and energy. Devise creative solutions to strengthen new and existing relationships, tailoring engagement approaches to maximise giving impact.
• Target-driven: with a keen eye for detail and a results-focused mindset, measure and closely monitor financial outcomes. Conduct robust research so as to anticipate and mitigate potential challenges.
• Resilience: work under pressure, managing competing priorities and adapting accordingly. Problem-solve and think innovatively to deliver against targets. Show outstanding emotional intelligence, with an ability to network and negotiate effectively.
• Gravitas: entrepreneurial and highly motivated, tailor communications to your audience.
• Professionalism: proficiently adept at cultivating and nurturing trusting relationships with diverse supporters, institutions, and team members whilst upholding the highest standards of professionalism and alignment with the Animal Equality culture at all times.

Position Requirements:

• A minimum of five years of related work experience in major gifts fundraising or in the field of marketing and communications, preferably at a non-profit advocacy organisation.
• A proven track record of bringing in major donations of six-figure sums.
• Experience with Salesforce CRM preferred.
• A practical understanding of fundraising, GDPR and charity regulation.
• Knowledge of and proven ability to develop and implement fundraising strategies.
• Ability to maintain confidentiality.
• Excellent organisational skills and attention to detail.
• Comfortable presenting professionally.
• A positive attitude, excellent interpersonal skills, effective communication, and the ability to work cooperatively with others in a team-oriented work environment.
• Ability to work additional hours, as needed, to meet deadlines, travel occasionally and manage workflow.
• Professional appearance and adherence to a vegan lifestyle.
• Commitment to the objectives of Animal Equality.
• You will be required to travel to London once per month at your own cost.

Salary and Benefits:

Salary band £37,000-£40,000, depending on experience. This is a remote working opportunity (UK-based candidates only).

• Personalised Employee Assistance Program (EAP): an Animal Equality--funded benefit that offers employees, supporters and volunteers confidential counselling and advice on a wide range of work and personal issues. The program offers several services, such as a 24/7 confidential helpline and expert Cognitive Behavioural Therapy.
• Flexible hours, with the option to start between 8am-10am and finish between 4pm-6pm.
• Able Futures Support: The service is a nine month, practical and confidential support service for employees whose circumstances or mental health may impact their wellbeing or work. Employees can work with a mental health professional to deepen their understanding of how their mental health may impact them and will build coping skills and resilience to thrive at work.
• Gifted yearly stipend to access learning and development resources, to help employees further grow their personal and professional skills.
• Monthly stipends for employees to enjoy a vegan lunch at the Animal Equality monthly meetups.

For further information and to apply, please visit our website via the 'Apply' button.

Closing date: Friday 24th May 2024.

Animal Equality is an equal opportunities employer; we welcome applications from all suitably qualified persons, regardless of their race, sex, disability, religion, sexual orientation, gender identity or expression, or age. We are especially keen to encourage applications from: individuals who are Black and / or of the global majority; people with disabilities; and lesbian, gay, bisexual and transgender people. We are also proud to be a Disability Confident Employer and we will endeavour to accommodate any reasonable adjustments that individuals may require throughout the application process.

Animal Equality is a registered charity (England and Wales), no. 1168309.

Are you looking for an exciting opportunity and the chance to make a real and lasting difference for others? Join Kinship, Britain’s biggest charity supporting kinship carers.

Kinship carers are strong, capable and fiercely determined to ensure they get what they need to support their kinship family. And we want to support them to feel confident to do that.

Kinship is the leading kinship care charity in England and Wales. We support, campaign and raise awareness of kinship care and the issues affecting kinship carers every day.

Kinship care begins in crisis. A child whose parents are unable to care for them, for whatever reason. It’s frightening, confusing and heart-breaking. Instinctively, a loved one steps in – a grandparent, brother, sister, aunt, uncle or family friend. They are now a kinship carer, bringing up the children they love. It’s life changing and challenging raising children who’ve been hurt or neglected, but kinship carers do it anyway because they put the children first. 

About the role

We are looking for an experienced and committed Business Development Manager to join our growing charity. Responsible for winning new business and retaining existing contracts to achieve financial and growth targets, this is a pivotal role at Kinship. If you are self-motivated, have experience of producing high quality, successful bids, can think strategically, and love to work collaboratively across teams, we want to hear from you.

Key responsibilities include:

• Lead on all commissioning activity at Kinship directly with commissioners and through tendering activity.

• Lead and support the creation of high-quality bids including writing technical questions and method statements.

• Develop and maintain a thorough knowledge and understanding of Kinship, the external environment, and kinship carers and integrate this knowledge into business development activity and bid production.

Essential requirements include:

• Experience of successful bid production and bid management – from identification of opportunity through to submission. Track record in successful tendering for retention of contracts and new business.

• Excellent communication skills – both written and verbal. Able to articulate and translate complex ideas and service delivery models into compelling, structured, and high-quality written propositions.

• Ability to analyse large volumes of information to develop clear and compelling bids and proposals.

Key dates:

• Application deadline: 5pm on Thursday 30 May

• Interview date: Thursday 13 June (in-person, London)

Kinship are an equal opportunities employer. We warmly welcome applications from appropriately qualified people from all sections of the community and aim to promote diversity.

Salary: £35,100 - £38,700 (35 hours FTE) depending on experience

Hours: Full Time (35 hrs per week)

Place of work: Flexible/Remote with a requirement to attend our offices in Hatfield, Herts, for 4 x All staff days and occasional team away days, with prior agreement

Join Our Team!

We are at an exciting time as we roll out our digital and content strategies and work to improve the online journeys of all groups we connect with. We are also in the process of a major brand repositioning. Your role will be key to all of these - delivering email and paid marketing that feels personal to each supporter and lands when and where they want to see it. As part of our Digital Team and our wider Marketing and Communications Team, you will deliver innovative campaigns and projects that make a real difference.

This role is perfect for a hands-on digital marketer who has the technical skills and experience to lead on two key areas of our digital marketing; email marketing and paid digital advertising and measure their effectiveness.

This role will be crucial for ensuring our current community receives relevant, engaging communications via email and cutting through the noise with paid digital advertising to reach new audiences.

If you're creative, a strategic thinker, and have a passion for creating digital marketing that has an impact, we want to hear from you!

About us

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis. We’re looking for a dynamic and innovative Digital Marketing Lead who can help us reach the people who need us most with the content that resonates most with them. If you like working in a fast-paced, supportive team and being able to get involved in a variety of projects that make a real difference, read on!

About you

The role is suited to someone with experience of:

• Email marketing, from writing and best practice to building emails and automated email journeys (ideally in dotdigital, but other email platforms work too)
• Setting up paid advertising campaigns, both independently and in collaboration with agencies.
• The overall digital marketing mix, including social media and web.
•  Working with accessibility and inclusivity in mind.
• Being proactive, organised and creative, responsible for delivering on projects.
• Bringing new ideas and furthering the charity's priorities.

A full description of the role and responsibilities can be found in the job pack.

Benefits of working for Crohn’s & Colitis UK

If your successful, your will be joining a dynamic organisation with an amazing culture. We offer competitive that include:

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
• Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

How to apply

Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role, so you’ll need to refer to the Recruitment Pack.

If you have any queries about this role, would like to have a conversation before formally applying, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact the email in the recruitment pack.

More details on this role and our Recruitment Pack containing the job description and person specification can be found at:

Closing Date: Wednesday 29th May 9.00am

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

We will not be accepting any contact from Recruitment Agencies or Media Sales

We have a rare opportunity for a Team Leader for our Turning the Spotlight Perpetrator Service in Cumbria, working 37.5 hours a week to cover maternity leave until March 2025.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role

This tole is based in Cumbria. Turning the Spotlight is a busy service supporting families experiencing domestic abuse including perpetrators. You will manage case workers and facilitators in our dedicated healthy relationships programme.

As a Team Leader you will:

• provide leadership, advice and guidance to your team
• monitor the progress & quality of support delivered to service users
• develop your team, addressing any individual development/performance needs, setting both individual & team objectives & undertaking annual appraisals
• provide safeguarding advice & guidance as required
• promote effective communication channels including coordinating & facilitating regular team meetings, sharing feedback & highlighting best practice
• manage external project specific work & relationships as required

You will need:

• Experience of managing & supporting a team; including performance management, one to ones and staff development
• Experience of supporting victims and vulnerable people
• Knowledge of confidentiality and data protection requirements
• To be able to work without direct supervision, prioritising effectively to deal with competing demands
• Good communication, negotiation & advisory skills, both written & verbal when interacting with a range of agencies & individuals
• Experience of delivering behaviour change programmes to perpetrators of domestic abuse & those at risk of becoming perpetrators

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Are you passionate about motivating and supporting people to take part in a wide range of fundraising events? Do you have a proven track record of engaging positively over time with donors throughout their journey alongside a charity? Are you a positive, skilled communicator with an eye for detail and an ability to get ‘stuck in’? If so, this role could be for you.

SUDEP Action is the only UK charity focused on preventing epilepsy-related deaths. We have the only epilepsy bereavement service freely available to anyone suddenly bereaved by epilepsy (including SUDEP). By representing the voices of those who have died and who are bereaved, we aim to learn from deaths, and use research, policy and campaigns to raise awareness and take action that helps save lives. 

Working both independently and with the wider team you will deliver a high-quality community fundraising service. We’re looking for someone who has worked in a fundraising department and/or similar role before, preferably in the charity sector. Engaging confidently with people and feeling comfortable in adapting your approach to different audiences is a key skill for this role - whether they are major donors, corporates or community fundraisers. This is particularly important as many of our supporters & fundraisers are bereaved.

Building positive supporter connections is at the heart of what we do at SUDEP Action, so setting a positive example of this through your plans and actions, and demonstrating the importance of maintaining strong, personalised supporter relationships is key. You’ll know how to follow processes to record, monitor and evaluate supporters’ engagement with community fundraising activities, so this feeds back into how the charity operates.

Much of the charity’s income comes from our motivated and passionate supporters, so this role is a key part of income generation. The successful candidate will be able to build on current processes and successes to grow our engagement across all fundraising activities, platforms and campaigns. Experience of bid/grant writing would be desirable.