Giving Services Customer Support Jobs in Newcastle Upon Tyne, Tyne And Wear
Do you want to make a difference and be part of a vibrant and inclusive organisation that has been helping save lives for more than a century? As one of the country’s best-loved charities, St John Ambulance played a pivotal role in responding to the pandemic as well as everyday health emergencies, training, supporting communities, and improving young people’s lives.
You’ll be responsible for managing the legacy and in memoriam (in mem) marketing programme, including annual budget proposals and analysis. You’ll promote legacy and in mem giving to both internal and external audiences, using a variety of techniques and media, including direct mail, telemarketing, digital, national events and internal cross-team working
Reporting into the Legacy Manager, you will either be able to work in a hybrid way working between home and 2 days per week at our London office or remotely working from home with a requirement to attend our London office for a team anchor day once a month.
We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. The role benefits from a competitive salary, generous pension, hybrid, flexible working, 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years, options to buy and sell holiday, free first/mental aid first aider courses, Blue Light and NHS online shopping discounts, cycle to work scheme, life assurance, flu jab, eye care, mental health and wellbeing tools and volunteering days.
About You:
Having previously worked within a direct marketing team within the charity sector, you’ll have experience project managing campaigns with external agencies and internal stakeholders utilising a variety of fundraising channels such as digital, email, social media, direct mail, and telemarketing.
You’ll also have gained experience using Dynamics 365, Raisers Edge or a similar database.
About The Role
- Lead on the planning and implementation of legacy and in mem fundraising portfolio, managing marketing campaigns from initial brief through to post campaign analysis.
- Develop and maintain sustainable relationships with in mem supporters and legacy prospects in local communities, with the support of community fundraising managers and local volunteers – keeping these supporters at the heart of your work to to maintain and increase their support through excellent stewardship.
- Prepare and administer correspondence and relevant paperwork and ensure maintenance for full and accurate database (D365/First Class) records, analysing financial and non-financial data to monitor and improve engagement and customer service performance.
- Proactively keep abreast of competitor activities, new initiatives and sector trends.
- Effectively plan and execute legacy events around the country, with the aim of motivating supporters to consider leaving a gift in their Will.
Please see the job description for more detail
About Us:
St John Ambulance is committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive; we have several networks including the Armed Forces Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equity, diversity and inclusion.
We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Travel required: Home based in Greater Manchester - travel required within region and occasional travel out of area including 121's and staff conferences (this role requires the post-holder to hold a valid driving license and have access to a car)
Role outline and purpose
Ensuring the delivery of The Trussell Trust’s vision to end the need for food banks in the UK by developing an in-depth understanding of Trussell Trust food banks in their area and using coaching and assist to build and hold productive relationships to:
· Develop and execute a strategic plan for reducing the need for food banks’ services locally.
· Work alongside local partners to increase public will for long-term solutions to end the need for food banks.
· Develop and manage strategic relationships with key stakeholders to assist evidenced-based policy change at a local level and feed into activity to drive policy and practice at UK wide and national levels.
Role responsibilities
· Assisting trustees, staff and volunteers within food banks to develop their plans to end the need for their services locally through the strategic key areas of operations, volunteering, data, participation, church engagement, governance and stability, financial inclusion, stakeholder engagement, local influencing, referral pathways and signposting.
· Assist food banks to operate in a safe, legal and dignified manner (through calls, visits, training, meeting facilitation and our risk management and self-assessment processes) and assist the facilitation of good practice within the network and wider organisation (through cluster meetings, regional forums, road shows, webinars, peer support and internal meetings).
· Contribute to the development and promotion of support available to food banks through the Trussell Trust (including use of the digital hub, toolkits, partnerships and expert advice) and assist food banks with grant application processes, as required.
· Develop and manage positive relationships with relevant external stakeholders, including local councils and anti-poverty networks, to ensure the Trussell Trust vision is understood and able to influence local decisions, whilst supporting and empowering food banks to foster these relationships locally.
· Work with food banks to ensure that local churches (including church leaders) are connected to and have an understanding of the importance of ending the need for food banks in local communities.
· Support the development, and lead on aspects of delivery, of projects with food banks and external partners that contribute to ending the need for food banks.
· Ensure the voice of our network is heard throughout the organisation through reporting, information sharing and participation in additional working groups and projects.
Person Specification
Technical skills and minimum knowledge:
· Competent and efficient use of IT, particularly the main Microsoft Office programmes. Previous experience of Salesforce or similar CRM system is desirable.
· Experience of working innovatively and creatively.
· Experience of complex problem solving and responding to crisis situations.
· Strong organisational skills and experience of managing competing priorities within challenging timescales.
· An appreciation and understanding of the significance of Christian faith within our food bank network, and the ability to build effective relationships in contexts where Christian faith plays a major part, and in which people of all faiths and none collaborate to make a difference together. Food banks in our network are typically governed by or run in partnership with local churches from across a wide range of denominations and traditions.
Behaviours and competencies:
· Demonstrate a commitment to the values of the Trussell Trust.
· Demonstrates empathy for people from disadvantaged, marginalised or socially- excluded backgrounds.
· Role models inclusive behaviour, values and leadership
· Excellent communication and interpersonal skills.
· Persuasive and effective coach, presenter and trainer.
· Ability to be self-motivated, working remotely but also contribute meaningfully to the team and wider organisation.
· Ability to think critically and strategically.
· Ability to manage partnerships with multiple stakeholders (internal and external).
Key Stakeholders
· The food bank network
· Area Manager colleagues (UK-wide)
· Network Support & Grant Giving
· Pathfinder team
· Financial inclusion team
· Safeguarding team
· External local stakeholders including local authorities, statutory services, third sector and anti-poverty groups
Our Values
The Trussell Trust is a charity that works to end the need for food banks. It is founded on and shaped by Christian principles.
Our values of dignity, justice, compassion and community, are central to all that we do and therefore supports our aim to be an organisation where the diversity of all employees is valued. We welcome people of all faiths and none and those that are committed to these values.
We recognise that we have under-represented groups within our workforce. As part of our commitment to diversity and equality of opportunity we are actively encouraging applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBTQIA+, from racially minoritised communities such as Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions and those with a lived experience of poverty as well as any other under-represented group in our workforce. We are committed ensuring the safety and protection of our employees from all forms of harm.
The client requests no contact from agencies or media sales.
Our Business Development department is integral to the success of our organisation and we are looking for an experienced, organised and driven individual to fulfil the role of Head of Business Development.
We are looking for someone who is comfortable in leading and co-ordinating a team. You will lead and operationally manage the department in our external business development engagement activities as well as our internal, cross-departmental collaboration working towards our ‘Evolve Strategy’.
You will have a clear and demonstrable understanding of configuring, organising and developing business development strategies and an understanding of how an awarding body operates particularly within the education landscape.
A proactive communication style, strong organisation and interpersonal skills and a decisive nature are key qualities required in this role. You will operate in a flexible and predominantly remote working environment; therefore a demonstrable experience of working using your own initiative alongside a desire to innovate and test new ways of working are essential.
Your team will be supported by a Business Development Co-ordinator and two Business Development Managers, each focused on retention of business and new business (New Business Development Manager to be recruited). Additionally, a team of Business Development Officers and Centre Engagement Executives also support the team.
We view this role as an integral part of successfully delivering our strategy. You will have the opportunity to shape the way your department operates to support the needs of the business as well as our centres.
The role fits within the wider Leadership Team and working closely with other HODs and Managers will be a key ingredient to success.
Role purpose:
- Set & deliver the Business Development Strategy alongside the Director of Engagement that supports growth, reach, and impact of Leadership Skills Foundation programmes.
- Drive operational progress by developing positive and proactive working relationships with other Heads of Department.
- Influence the future direction of the Leadership Skills Foundation as a member of the Leadership Team.
The main resposnsibiltiies will be:
- Effectively manage and develop the Business Development Team and relationship management functions to meet agreed budgets and maximise learner/programme registrations.
- Accountable for the Business Development team’s sales planning and forecasting including annual budgeting.
- Regularly developing and presenting clear insight and analysis on market activity, responsibilities, and opportunities.
- Work closely with the Head of Marketing & Communications and New Business Development Manager to devise and deliver targeted new business campaigns and activities.
- Work closely with the Retained Business Development Manager to devise and deliver strategies to retain and grow our centres.
- Work with the Business Development Coordinator to ensure engagement processes and the customer journey meet the needs of centres efficiently.
- Maintain a working knowledge and up to date awareness of the sectors, market audiences and landscape the Leadership Skills Foundation works with.
Head of (HOD) Responsibilities
- Implement the one company/vision/culture and demonstrate its impact.
- To carry out environmental scanning to recognize opportunities and challenges and formulate appropriate actions to position the Foundation in line with its agreed objectives.
- To implement and develop appropriate business management capabilities and practices across the organisation.
- To operationally implement the strategy and set work expectations as agreed by the Board and the SLT.
Skills, experience and knowledge
- An understanding of education systems in the UK
- Previous experience in a sales environment and understanding sales processes.
- Experience of managing pipeline systems
- A proven track record of delivering income growth
- Analytical thinking and evaluation skills
- Ability to present information concisely using Microsoft Office programmes.
- Strong interpersonal and communication skills
- Leadership capabilities
Desirable
- Previous experience of managing a sales team and managing direct reports
- An understanding of awarding bodies and their operating landscape
- Familiarity with Microsoft Power BI
The Head of Business Development will receive a generous salary, a flexible and agile working environment, private Vitality healthcare (subject to successful completion of probationary period), personal development opportunities, enhanced pension, enhanced holiday and sick pay and an extended Christmas break.
If you want to be part of thriving and evolving organisation, then we would love to hear from you and look forward to receiving your application.
The client requests no contact from agencies or media sales.
This is a newly created role and there is a great deal of untapped potential here for a proactive leader to support the CEO and SLT to create efficiencies in how we manage our internal infrastructure (IT Systems and processes), Finance and charity Governance, and HR/people to ensure we maintain and develop a thriving and nurturing working environment. The individual will have significant involvement in the strategic vision of the organisation as a whole. With a broad portfolio, the role combines both operational and strategic elements and must be able to flex up and down accordingly.
The client requests no contact from agencies or media sales.
Press and Media Relations Officer
The Press and Media Relations Officer represents the work of SCIE, acting as the point of contact for members of the press and other media representatives. The post holder is responsible for maintaining the profile and reputation of the charity and helping to achieve our influencing objectives with policymakers and leaders in the social care sector. Responsibilities include disseminating information to members of the press and other media to raise awareness of SCIE’s policy positions, research findings and improvement programmes. The post holder will help shape and deliver media influencing plans that support SCIE’s influencing objectives and use a variety of channels to achieve these objectives, including both traditional and social media.
About us
The Social Care Institute for Excellence (SCIE) is a national charity with a clear vision of a society where care and support maximise people’s choices, removes social inequality, and enables people to live fulfilling, safe and healthy lives. To achieve this we research, evidence, share and support the implementation of best practice. We use this evidence and experience to shape policy and outcomes, and to raise awareness of the importance of social care and social work for creating a fair and equal society. Everything we do is informed by people with experience of care and support.
At the SCIE, we are driven by our values:
· Progressive – always learning and developing.
· Inclusive – working together for equality, diversity, and fairness.
· Credible – evidence-based, robust, and reliable.
· Transparent – open and honest.
General responsibilities:
-
Have fun and challenge yourself at work, model the charity’s values and abide by our policies and practices.
-
Embrace diversity and share in our commitment to equality of opportunity and to eliminating discrimination.
-
Work flexibly and positively contributing to good team working and the delivery of the SCIE’s objectives through matrix working.
-
Show a clear commitment to working with people with lived experience in a sensitive and non-judgmental way to facilitate positive working relationships.
-
Other tasks as may be required, commensurate with the level of the post
Please see the Job Description as an attachement for further detail
The client requests no contact from agencies or media sales.
Community Engagement Officer
£30,000 - £34,000 (dependent on relevant skills and experience) plus generous benefits
Location: Home-based, with occasional travel to Football Foundation offices and other sites
We are the Football Foundation - the Premier League, the FA and government’s charity that delivers outstanding grassroots facilities, more and better places to play, transforming lives and communities where it is needed most.
To help us with this important mission, we’re looking for a Community Engagement Officer to join the team and play a key role in ensuring we achieve our objectives of engaging with and increasing physical activity levels amongst the four key priority groups facing the greatest inequalities: low socio-economic groups, women and girls, disabled people and people with long term health conditions, and culturally diverse communities.
This is an exciting time to be joining the Football Foundation and this is a great opportunity to use your knowledge and experience of place-based working and community engagement to make a real difference through community sports.
About the Football Foundation
Over the last 22 years, the Foundation has awarded more than 23,000 grants to deliver outstanding grassroots facilities across England worth more than £877 million. This year, the Foundation will be investing more money than ever into facilities across England and is committed to improving the experience of playing football for everyone.
The Foundation’s goal is to unlock the power of pitches ensuring everyone has a great place to play regardless of gender, race, disability or place
The role
As Community Engagement Officer you will play a key role in ensuring the Foundation achieves its objectives of engaging with and increasing physical activity levels amongst the four key priority groups facing the greatest inequalities: low socio-economic groups, women and girls, disabled people and people with long term health conditions, and culturally diverse communities. This will predominantly be achieved through the critical support you will provide to our ambitious PlayZones Programme, as we continue to roll the programme out across priority areas of the Country.
We have an ambition to deliver in excess of 200 PlayZone facilities by 2025. To realise this ambition, we’re going to focus on investing in safe, inclusive, and accessible facilities in communities with the greatest need. We will tackle inequalities in physical activity levels and create inclusive opportunities for our priority groups to become active through recreational formats of football and other sports and activities.
With a great deal to do, the role will be pivotal in working with local groups to support them through the application process, and to ensure high quality projects are being developed based on local community need.
The role sits within the Football Foundation’s Delivery Team, the team responsible for strategic identification and capital project delivery, reporting to the Community Engagement Lead and with responsibility for a portfolio of PlayZone programme areas within one of the Delivery Team geographical regions.
You will provide critical support to applicants and work extremely closely with our network of Delivery Managers & Officers to advise and agree community engagement plans for a range of Over £25k projects – helping to ensure their engagement is robust, but that applicants also receive support and guidance as required throughout the development of their application.
Community Engagement Officers will champion the benefits of great engagement, capturing good practice, identifying successful approaches, and share knowledge and learning across the Foundation and other stakeholders.
What are we looking for?
You don’t need to follow football to apply, but it is expected that you appreciate the power of sport to change lives and have a genuine interest in using your skills and experience to help the Foundation achieve our charitable and strategic objectives.
You must be educated to HND/Degree standard, or with the equivalent experience, with knowledge of how sports development can be used for community benefit. You must have strong communication and interpersonal skills with experience of communicating with and supporting a diverse range of colleagues and customers remotely.
Your knowledge of place-based working and how to best reach and engage with local communities will be key for this role, as well as your understanding of the inequalities that exist in supporting active lives across socio economic groups, women & girls, individuals with a disability or a long-term health condition, and culturally diverse communities. You will be aware of and have experience of dealing with the operations and challenges faced by community organisations, charities, and the voluntary sector.
You must be highly organised, with working knowledge of different project management techniques and experience of managing multiple projects at the same time. While not essential, experience of producing robust reports and of using dashboards to monitor the progress of projects would be useful.
How we achieve our goals is equally important to us. We are striving to be an inclusive and diverse organisation which reflects the diverse communities, users and beneficiaries of our work and the outcomes we deliver. Becoming part of the Football Foundation team, will give you the chance to deliver a positive impact in every community in England; to help transform lives and communities through great places to play; and to be part of a supportive and inclusive staff team that works hard and plays fair to achieve its goals.
For full details of the role and requirements, please download our recruitment pack below.
What can we offer you?
The salary for this role is £30,000 - £34,000 per annum (dependent on relevant skills and experience). You will start on 25 days annual leave plus bank holidays (which increases after 2 years), plus additional time off to volunteer. We also offer a generous pension scheme (8% employer contribution), collective bonus scheme, free health care provision, a monthly gym subsidy, interest-free season ticket loan, death in service benefit and access to selected match tickets
We are committed to helping our team members maintain a healthy work-life balance, so offer flexible working around core hours to help achieve that.
Equality and Diversity Commitment
The Football Foundation is committed to, and values the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive working environment where all our team feel respected and supported in fulfilling their potential. We encourage and welcome applications from all, regardless of background and are particularly interested to hear from individuals belonging to under-represented groups including diverse ethnic communities, individuals with a disability and those from the LGBTQI+ community.
Should you need any adjustments to the recruitment process, at either application or interview stage, please contact us at jobs @ footballfoundation. org .uk
How do I apply?
To apply, please follow the steps outlined below:
1. Please send the following to jobs @ footballfoundation. org. uk
o CV
o Cover letter - please highlight briefly and clearly how your skills, abilities and experience equip you for the role, together with your reasons for applying.
The closing date for applications is: Wednesday 22 May 2024 at midday
Interviews are currently scheduled for 30 May 2024.
Due to the volume of applications received for most roles, the Foundation only contacts candidates if they are shortlisted for interview. If you do not hear from us within two weeks of the closing date, you should assume your application has not been successful.
Please note that you must be eligible to work in the UK to apply.
The client requests no contact from agencies or media sales.
We are looking for an experienced Operations Manager to cover parental leave.
The successful candidate will have accountability for several key areas of operational delivery of BITC’s programmes across England, Scotland and Wales. This role will ensure the high quality and consistency of performance through these aspects of operational delivery and development, working closely with businesses, internal stakeholders and external partners. This role is responsible for leading and managing a high-performing team, delivering programmes and contractual obligations across their patch. The post holder will lead on driving programme/contractual performance (both KPI’s and financial) motivating and inspiring the team. They will also have responsibility for ensuring continued funding from key partners and securing new income; monitoring and reporting on this important activity as it contributes to BITC's vision within a set geographical area or programme/project areas.
The successful candidate will have knowledge and experience of:
· Managing the delivery of contract and programmes to meet contractual obligations
· Working with business, schools and/or community organisations to create beneficial relationships
· Providing leadership, motivation and development for a dispersed team to achieve excellent results for businesses and beneficiaries
· Securing funding for impact programmes
This is a fixed term contract for approximately 10 months to cover parental leave.
The location is flexible - candidates can be based at home or at their nearest BITC office.
The salary level for this role reflects the contractual location and the programme funding. The salary range is £33,120 to 41,000 per annum (regional) and £36,225 to £44,000 London office based.
The role is full-time - 35 hours per week.
Closing date: 26 May 2024 at midnight
Interview date: w/c 3 June 2024
The client requests no contact from agencies or media sales.
Title: Payroll Officer
Salary: £25,600 - £28,444 per annum (plus £3,500 London Allowance if applicable)
Contract hours: 35 hours per week
Contract Type: Permanent
Based: Hybrid if London based / UK- Flexible Home based
Closing date: Shortlisting and Interviews will happen on a rolling basis so early application is encouraged. We reserve the right to close this vacancy early
Interview date: Interviews will be on rolling basis
As the Payroll Officer you will be accountable for working with the Payroll Supervisors to ensure the delivery of an effective and efficient, high quality payroll service to staff and managers across the Charity. You will be required to provide an effective and accurate output of work to meet the demands of the role, ensuring a consistently high level of customer care is provided, and work to agreed timeframes and tight deadlines.
Marie Curie Benefits Package:
- Season ticket loan for travelling to and from work
- Defined contribution schemes for Pension
- Marie Curie Group Personal Pension Scheme
- Loan schemes for bikes; computers and satellite navigation systems
- Introduce a friend scheme
- Help with childcare cost (TC apply)
- Entitled under Marie Curie Blue Light Card
- Entitled to Benefit-Hub Discount Scheme
- Life assurance for all employees
- Eye care (under Display Screen Equipment (DSE) regulations, Marie Curie will pay towards sight tests if you use computer screens and other displays as part of your job)
What's in it for you:
- Annual leave allowance:
- England and Wales = 25 days plus 8 public holidays (pro rata)
- Northern Ireland = 25 days plus 11 public holidays (pro rata)
- Scotland = 25 days plus 10 public holidays (pro rata)
- Competitive Policy for parental/sick leave
- Continuous Professional Development - (Marie Curie supports and encourages personal and professional development)
- Industry leading training programmes
- Flexible Working
- Free DBS/PVG/Access NI
What we are looking for:
- Proficiency in using Excel, Outlook, and other systems such as HR and Payroll
- Strong organisational skills with a proven ability to work to deadlines
- Experience processing documentation, starters, changes and leave requests
- Exemplary customer service skills. With demonstrable skills in managing sensitive and complex cases
- Knowledge and understanding of payroll processes
- Understanding of HMRC, PAYE, NI, RTI and statutory payments
As the Payroll Specialist within our organization, you will be responsible for overseeing the seamless administration of employee salaries through Resource Link, our computerized payroll system. Your duties include meticulously collating and inputting pertinent information for the monthly payroll cycle, encompassing tasks such as processing new hires, managing contract changes, administering sickness absence payments, calculating maternity and paternity pay, handling Court Orders, GAYE, Union deductions, Childcare Voucher schemes, and ensuring accurate payment of Pension contributions and Company loans. Your primary focus will be to guarantee the precision and punctuality of salary payments for all employees, effectively managing expectations and fostering consistency.
In addition to your administrative responsibilities, you will serve as a knowledgeable resource for employees and managers, offering guidance on a broad spectrum of payroll-related matters. This includes providing advice on salary payments, enhancements, expenses, Tax, National Insurance, statutory deductions, and adherence to company policies and procedures that may impact an employee's pay. Prompt resolution of queries and issues within reasonable timeframes is paramount, and your ability to appreciate and address the concerns of employees contributes to maintaining a positive and efficient payroll function within the organization. If you possess a keen attention to detail, strong communication skills, and a commitment to ensuring accurate and timely payroll processing, we invite you to apply for this integral role within our team.
To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.
About us:
Every day of your life matters - from the first to the last. When you work for Marie Curie, you understand that better than ever. We're a passionate, committed and diverse team of more than 4,400 staff and 12,000 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance and support, to help them get the most from the time they have left.
Everyone knows our daffodil, but it's our warmth, creativity and care that touch lives. Here, we take the time to really get to know the people we care for and those who love them. And we do whatever it takes to give them the final days and hours they deserve.