Governance volunteer roles

Contract/Expected Commitment - 3 years fixed-term

About us

SurvivorsUK exists for men and non-binary people who have experienced sexual abuse, sexual assault or rape, or any survivor who thinks we’re the right service for them.

We support – by providing services such as a helpline, counselling, ISVA and groupwork.
We challenge – by raising public awareness of the issue, and dispelling myths
We build – by creating and facilitating networks for better access to help

We provide emotional support, information and signposting to survivors and anyone worried about someone they know, through a national website and webchat service (open until 8pm most evenings). Last year, 2,600 people contacted us via our webchat services and social media.

In London, we are the only organisation providing specialist services for men and boys, including individual counselling and therapeutic group work. Across London, we provide the capital’s only Independent Sexual Advisor (ISVA) Service that helps men and boys through the criminal justice system.

Purpose of Role

This is an exciting time to be joining SurvivorsUK, as we look to expand our Board with committed professionals bringing their expertise in the following roles:

• Clinical Trustee
• Fundraising Lead Trustee
• Legal Lead Trustee
• Finance Lead Trustee

The organisation is currently reviewing our strategy and our new Trustees will bring complementary skills to help shape our work and plans for the future. SurvivorsUK is a well respected and financially stable charity delivering high quality, in-demand services to our beneficiaries.

We are looking for experienced people with passion, professionalism and commitment to help ensure we continue to deliver high quality services to those we support.

Main responsibilities of all Trustees include:

• To set and maintain the vision, mission and values.
• To ensure that SurvivorsUK pursues its objectives as defined in its governing document.
• To maintain proper financial control and ensure that SurvivorsUK applies its resources exclusively in pursuance of its objectives.
• To develop strategy and support the operational management of the organisation.
• To ensure that risk is assessed and managed effectively.
• To promote SurvivorsUK and its values, and act in the best interests of the charity.

To see the responsibilities and personal specification for each role, please click the specific job description below for more information:

Clinical Trustee recruitment pack
Fundraising Lead Trustee recruitment pack
Legal Lead Trustee recruitment pack
Finance Lead Trustee recruitment pack

Time Commitment

Usually there are six Board of Trustee meetings and one AGM per year. In addition, Trustees are expected to be part of a Board sub-committee.

Board meetings are generally held in the evening.

Trustees are also expected to attend occasional training and public or private events, e.g. supporter/fundraising events, strategic away days etc.

How to apply

To express an interest in the role and to be considered, please select your preferred application pack and submit the following:

• An up-to-date CV.
• A supporting statement that addresses the person specification in the recruitment pack and outlines your motivation for applying.

At SurvivorsUK, we are committed to creating an inclusive and supportive work environment where everyone is empowered to bring their full, authentic selves to work.

We especially encourage applications from individuals who reflect the diversity of the communities we serve, including men, non-binary, Black, Asian, Mixed Heritage, Trans, disabled people, and those from other marginalised groups. We recognise and value the unique experiences that arise from the intersections of these identities, and we particularly welcome applications from people with lived experience or a strong understanding of the issues faced by our service users.

We also understand the importance of work-life balance and are open to discussing flexible working arrangements, including job share opportunities, to support candidates with caregiving responsibilities or other needs.

If you require any adjustments during the recruitment process or have any accessibility needs, please let us know. We are here to provide any support necessary to ensure the process is inclusive for you.

Emmaus Norfolk and Waveney is a local and impactful homelessness charity which provides, for up to 52 people (companions) who have been homeless and experienced the trauma this can cause, with a home, meaningful employment and subsequently the ability to make equitable life choices and take action towards living authentic, settled, healthy and fulfilling lives in the wider community. 

We are one of 29 Emmaus Communities across the U.K. which form part of Emmaus UK, which is a federated charity and in turn part of the wider Emmaus International Movement. 

Our current Chair of Trustees is due to come to the end of their term in the middle of next year and we are looking to appoint a Chair (Designate) to takeover and lead the delivery of our ambitious strategic plan. 

We are committed to diversity and equality and are a secular organisation and warmly encourage applications from all faiths, ethnicities, abilities, sexual orientations and gender identities.  Above all we are currently looking for applicants who are passionate about helping and developing others and would warmly welcome people with lived experience of homelessness.  We are particularly interested in applicants who have experience in one or more of the following areas of expertise: 

• P.R., fundraising and building effective partnerships. 
• Social housing and benefits. 
• Leading customer facing enterprises. 
• Managing social care, support and mental health services.

Your primary role will be to provide sound governance to our charity and working with the Board of Trustees, C.E.O., committed management team and companion representatives, set its strategic direction and oversee its delivery, whilst ensuring adherence with its charitable objectives, purpose, values and governing documents. 

In return you will get the satisfaction of seeing and helping people develop their ambitions, increase their self-esteem and make a positive contribution to the wider society.  You will also gain valuable experience in charity governance and strategic leadership together with opportunities for personal and professional development 

Full induction training will be provided, together with reasonable travel expenses. 

We are located in the tranquil South Norfolk countryside and any in-person meetings that are required will normally be held at our Ditchingham site. 

The time commitment is approximately 10-12 hours per month, including attendance at meetings. 

Village Preschool E17 is a small charity in Walthamstow offering high-quality early years education. We’re currently undergoing a strategic transformation to improve operations, strengthen sustainability, and deepen our community impact.

What will you be doing?

Village Preschool E17 is a small, community-based educational charity in Walthamstow, providing high-quality early years education to local families. We are currently entering an exciting phase of transformation, and we’re seeking a new Chair of Trustees to guide us through this journey.

As Chair, you will play a vital leadership role in ensuring strong governance, strategic direction, and a sustainable future for the preschool. You’ll work closely with the Headteacher of Preschool and a committed board of trustees to improve operations, shape long-term plans, and uphold our values and charitable mission. You’ll also provide support and supervision to the Headteacher, lead termly board meetings, and act as a key representative of the organisation.

This role is both strategic and supportive, requiring sound judgement, strong interpersonal skills, and a collaborative leadership style. We’re looking for someone with experience in governance, leadership, or strategic planning—ideally within the charity, education, or early years sector. You should be confident in leading group discussions, supporting senior staff, and helping to identify funding and sponsorship opportunities.

If you’re passionate about early childhood education and community development, and want to use your skills to make a lasting local impact, we’d love to hear from you.

What are we looking for?

Leadership and Governance:

• Lead the Board of Trustees to ensure strong governance, strategic oversight, and compliance with legal and regulatory obligations.
• Chair termly trustee meetings and ensure all trustees are actively engaged and informed.
• Support the recruitment, induction, and development of trustees to build a strong and effective board.
• Ensure board decisions are actioned and followed up appropriately.

Support and Supervision:

• Provide regular line management and support to the Head of Preschool, including:
  • Leading the annual performance appraisal.
  • Acting as a sounding board for strategic and operational issues.

Communication and Representation:

• Main point of contact between the Board and the Head of Preschool.
• Create a positive, open relationship with staff, trustees, and stakeholders.

Strategic Oversight:

• Lead on the long-term development of the board and organisational planning.
• Facilitate effective collaboration and decision-making across the board.
• Take urgent action between meetings when necessary (not including decision-making unless explicitly authorised by the board).

Crisis Response:

• Act quickly and effectively in the event of emergencies or significant issues, working closely with the Head and trustees to coordinate an appropriate response.

Person Specification

Essential:

• Experience in governance, leadership, or strategic oversight—preferably within a charity, education, or early years setting.
• Strong communication and interpersonal skills.
• Ability to lead and facilitate group discussions and decision-making.
• Confidence in supervising and supporting senior staff.
• A genuine interest in early childhood education and community development.

Desirable:

• Knowledge of charity regulation, Ofsted requirements, or early years sector.
• Previous experience on a board or in a chairing role.
• Local to Waltham Forest or strong understanding of the local community.

What difference will you make?

As Chair of the Board of Trustees, you will play a vital role in shaping the future of Village Preschool E17. Your leadership will help guide our charity through an exciting period of transformation—strengthening governance, improving operations, and ensuring we continue to deliver high-quality early years education to local families.

You will be a key source of support for our Head of Preschool and a driving force behind a collaborative, effective trustee board. By bringing your skills and insight to strategic planning, compliance, and funding development, you will directly impact the lives of the children and families we serve.

This is a meaningful opportunity to use your experience for good—helping a valued local charity remain sustainable, inclusive, and deeply rooted in its community. Your voice, leadership, and vision could help secure a brighter future for Village Preschool E17.

Before you apply

Please provide a CV and cover letter detailing why you are interested in this role and your relevant experience.

**We are reviewing applications on a rolling basis and will close the opportunity once we've found the right person to join our board - early applications are encouraged.**

This is an opportunity to play a key role in the leadership of Sussex Area Ramblers by supporting the Chair in the oversight and direction of all Area activities, making sure that they are consistent, integrated and in line with Ramblers' mission and strategy.

The Ramblers, which celebrates its 90th anniversary in 2025, is the only charity dedicated to removing barriers so everyone can enjoy walking in green spaces, and to improving Britain’s most popular and least-known walking places. We’re committed to campaigning to keep our countryside open to all and to fighting for the things that matter most to walkers. We lead the way, and the walks, for a vibrant community united by the joys of walking, helping everyone get more out of their walks. 

The Vice-Chair supports the Area Chair in the leadership of Ramblers' activities in East and West Sussex including the provision through the Groups in the Area of organised walks, helping to ensure the Groups are run well, follow good practice and join in national/Area initiatives, the protection of rights of way, and and the preservation and conservation of, the countryside, includung representing the Area to external stakeholders.

The Vice-Chair deputises for the Area Chair, as required, at meetings of the Area leadership teams (Area Council and Area Executive Committee), represents the Area at meetings of the Ramblers' South East Regional Cluster and, in agreement with the Area Chair, leads specific projects in which the Area is engaged, making sure in all cases that Ramblers' policies and procedures are followed with a view to ensuring that the Area, its members and volunteers are kept safe and legally compliant.

The Vice-Chair supports the Chair in managing the Area's working relationship with local authorities, organisations and politicians.

The Vice-Chair assists the Chair by making sure that the Area follows all of the required governance, including AGMs and attendance at Ramblers' General Council Meetings.

The role holderwill work closely with the Chair and other members of the Area Executive Committee and Area Council, and where necessary seek advice and guidance from Ramblers' central office.

You will need to be a member of the Ramblers and live in East or West Sussex to hold the role.

English PEN is the founding centre of PEN International, a worldwide writers’ association with over 135 centres in more than 90 countries. English PEN is one of the world’s oldest human rights charities and works to promote literature and the right to freedom of expression through a wide range of campaigns, events, projects and publications.

We are looking for a new Treasurer to join our established Board of Trustees and help guide and advise us on financial affairs. The role of Treasurer is to oversee the accounts of the charity, chairing the Finance and Audit Committee, and acting as a point of liaison between the Board and the Director and Head of Operations. It does not involve day-to-day responsibility for the finances.

Duties and responsibilities

The Treasurer will provide financial expertise and oversight to help the Board carry out its financial responsibilities.

Specifically, they will:

• Chair the Finance and Audit Committee
• Work closely with the Director and the Head of Operations to monitor the financial stability of the charity
• Liaise with auditors and sign off the annual accounts
• Present the annual accounts to members at the annual general meeting
• Engage with PEN International on relevant matters

Join Elleray Community Association as Chair and lead an exciting new chapter as we move into a new purpose-built centre in Teddington. Help shape strategy, support staff and volunteers, and expand our valued services for older adults and the wider community. We are seeking an inclusive leader with strategic vision, governance experience, and a passion for local impact.

Chair Role Description

• Provide strategic leadership to the charity and the Board, ensuring that ECA achieves its mission.

• Work in partnership with the Centre Manager and team to achieve ECA’s mission.

• Lead the board in ensuring that it fulfils its responsibilities for the governance of the organisation.

• Optimise the relationship between the board and ECA’s staff and volunteers.

• Plan and chair the board meetings and the AGM, with others as appropriate.

• Act as a spokesperson and figurehead for ECA.  

What we are looking for  

• Ideally previous experience of being a trustee. 

• A keen sense of strategic purpose.

• Governance and committee experience in a charity or business setting.

• Strong in execution and managing transformation projects, including leading the charity in the new ECA building setting. 

• Experience in stakeholder engagement and ability to constructively negotiate and collaborate with various institutions, entities, and personnel.

• Affinity with and commitment to the local SW London and Teddington area.

• Business experience and awareness across finance, risk, IT, and people management, would be desirable.

• An inclusive leadership style, able to inspire and support everyone to participate on an equal footing. 

• The ability to listen and engage effectively, comfortable with challenge and debate and able to encourage that in others whilst fostering a collaborative board environment. 

• In advocation, be able and willing to champion ECA’s work through personal networks, social media, and other channels.

• A strong personal commitment to equity, diversity and inclusion. 

• Be available, responsive and flexible to advise, support or give consent to, as needed.   

Terms of office  

• Trustees are appointed for a 3-year term of office, renewal for 2 further terms to a maximum of 9 years.

• This is a voluntary position, but reasonable expenses will be reimbursed.  

Time commitment 

• Attending [6] Board meetings annually. Currently meetings are generally held in person at the ECA building.

• Periodic meetings with the Centre Manager and management team, with flexibility to respond swiftly to the occasional ad-hoc issues.

• Other meetings, including on potential strategy and other charity-related issues. 

Treasurer – Role Summary

The Treasurer plays a vital role in overseeing the financial health and sustainability of the charity. They monitor financial performance and report to the Board of Trustees and Chief Officer at both Board and Finance Sub-Committee meetings. This includes detailed reporting on income and expenditure against budget, cash flow, the balance sheet, and the charity’s reserves position.

The Treasurer liaises with the charity’s external independent examiners, guiding and advising fellow trustees to ensure the formal approval of the annual report and accounts. They also ensure that the Chief Officer submits annual accounts and returns to all relevant regulatory bodies in a timely and compliant manner.

Acting as a steward of the charity’s finances, the Treasurer ensures that financial management and investment practices are responsible, legal, and aligned with accepted accounting standards. They are also responsible for ensuring the maintenance of proper financial records and the implementation of effective financial procedures.

Specific Responsibilities

• Liaise with the charity’s external bookkeepers to ensure that all financial records are accurately maintained and up to date.

• In conjunction with the bookkeepers, review and/or prepare monthly management accounts. Investigate any significant variances from the budget.

• Submit monthly management accounts and a summary of key figures to the Finance Sub-Committee. Provide written or verbal reports to the Board in advance of, or at, formal trustees’ meetings.

• Review and update the charity’s Finance Policy and Procedures on an annual basis to ensure ongoing compliance and relevance.

• Act as a countersignatory for bank payments and funding applications as required.

• Collaborate with the Chief Officer on the preparation of the annual budget, presenting a draft to the Finance Sub-Committee for review and recommending its adoption to the Board of Trustees before the start of the financial year.

• Ensure that all strategic and operational plans are financially appraised and that corresponding budgets align with both short-term and long-term objectives.

• Support the Chief Officer in ensuring compliance with the financial filing requirements of Companies House and the Charity Commission.

Bring your skills. Change lives. Become a SMART CJS Trustee.

SMART CJS is a dynamic charity supporting people experiencing homelessness or at risk of losing their home. We’re looking for new trustees to join our friendly and committed Board, guiding our strategic direction and ensuring we remain a strong, effective organisation.

About the role
Trustees play a vital role in the governance of SMART CJS. Working closely with our senior leadership team, you will:

• Help set the charity’s overall direction and priorities.

• Ensure we meet our legal and financial responsibilities.

• Provide insight and expertise to strengthen our services.

• Support our mission to prevent homelessness and help people rebuild their lives.

Who we’re looking for
No previous board experience is necessary, full induction and training are provided. We’re particularly keen to hear from people with skills in:

• Fundraising and income generation

• Law

• Human resources

But above all, we want trustees who:

• Are committed to our mission and values.

• Can think strategically and work well as part of a team.

• Are willing to use their skills and experience to help us grow and adapt.

Time commitment

• Four Board meetings per year (held in the evenings, usually in Bedford).

• Some email contact between meetings.

• Optional involvement in sub-committees, events, or projects if you have time.

What you’ll gain

• The chance to make a real, lasting difference for people experiencing homelessness.

• Experience in governance and strategic decision-making.

• The satisfaction of using your skills for social good.

• Being part of a passionate, welcoming team of trustees and staff.

Location
Meetings are held in Bedford, but applications from across the region are welcome.

Hey, London!

Are you ready to be a hero?

We're on the lookout for founding Trustees to join our team and help us launch something incredible!

We're not your average charity. We're a new youth-led movement focused on getting young people off their screens and into real-life adventures. Our mission is to spark discovery, forge friendships, and build a positive community for 11-19 year olds across London. From exciting workshops to epic outdoor activities, we're all about creating unforgettable memories and helping young people thrive.

We want every young person who comes through our doors to leave with more confidence, better social skills, and the tools they need to succeed in life. This is your chance to be part of something that will change lives for years to come.

As a startup, we need committed, passionate people to help us shape our vision from the ground up. You don't need any prior experience - we believe that a mix of fresh perspectives and diverse skills is what makes a team strong. We just need your energy, dedication, and a desire to make a difference.

Your Mission as a Trustee

This is more than just a volunteer role. You'll be instrumental in laying the groundwork for a charity that will become a cherished part of London's community. You'll join a team of up to eight trustees and help with everything from strategy to governance.

• Time: We ask for a minimum of 3 hours per month, including five board meetings a year. At times arranged to suit the Trustees.

• Location: Meetings are a mix of online and in-person in London.

• Term: Appointments are for an initial three-year term.

Ready to lead the change?

If you're passionate, dedicated, and ready to jump in, we want to hear from you!

Please submit your CV and a short cover letter explaining why you'd be a great fit for Urban Youth.

URBAN YOUTH

Your City. Your Vibe. Your Leadership.

We are looking for trustees who will offer challenges, experience, and expert knowledge to help us think differently. We are looking for individuals who will take an active role in the governance of the Charity and support our expansion objectives - to remain financially stable whilst actively growing our volunteer network, our geographical coverage and our paid services to increase the number of families and young people we can support each year.

Person specification:

• Good, independent judgement and strategic vision.

• Commitment to the organisation and a willingness and ability to devote the necessary time & effort to the role.

• An understanding of, or interest in, special educational needs and disability affecting children and young people and their families.

• Skills to analyse proposals, examine their strategic consequences and make concise recommendations as part of the Board.

• Ability to cooperatively work with the whole team of trustees, and with employees and volunteers.

• Willingness to speak your mind and appropriately challenge other trustees and employees; but also listen to the views of different people before reaching a decision.

• Secure personal access to digital communication technology with an ability to competently and efficiently use those resources.

• Willingness to be available to employees for advice and enquiries on a scheduled or ad-hoc basis.

The ideal applicant would also possess the following:

• Extensive networks, and a willingness to draw on contacts as appropriate.

• Experience of working at a senior management / leadership level.

We are keen to hear from anyone who has a passion for our cause and feels that their experiences and expertise could be beneficial to our Board.

If you would like to be considered, please contact us for an application form link and provide a copy of your CV.

The application process will comprise of a two-stage interview, followed by referencing. We anticipate that successful applicants will be invited to join the Board in Autumn 2025.

We look forward to hearing from you.

Sands is the UK's leading pregnancy and baby loss charity.

We are looking for two individuals to join our Board of Trustees, to help save babies’ lives and support bereaved families. 

The Board is responsible providing strategic oversight and leadership, ensuring that Sands pursues its stated objectives through its vision and mission.Each Trustee should use any specific skills, knowledge or experience, he or she has to help the Board of Trustees reach sound decisions.

Location: Hybrid
Department: Trustees
Salary: Voluntary Position
Job Type: Part time
 
We’re looking for a trustee who can offer strategic insight and leadership in growing Galop’s income, influence, and public profile.
 
This is a critical moment for the organisation: we are scaling our services, amplifying our voice, and diversifying our funding. You’ll help shape this journey, supporting the CEO and senior team to build a bold and sustainable future.
 
Key Responsibilities
 
Fulfil the core duties of a charity trustee. For more information on these responsibilities please download the attached job description.
 
Person Specification
 

• An in-depth knowledge and understanding of LGBT issues and communities
• A demonstrable commitment to Galop’s vision, mission, and values, including anti-racism and diversity and inclusion
• Good independent judgement
• Commitment to work effectively as a member of a team
• Consensus building skills
• Tact and diplomacy
• Good communication and interpersonal skills

 
What We’re Looking For
 
You might be:

• A senior fundraiser, communications or brand leader in the charity or private sector.
• An experienced trustee looking for a cause you care deeply about.
• Someone newer to governance who brings lived experience, strategic insight, and passion.

 
We are particularly keen to hear from people who:

• Have professional experience in fundraising, marketing, branding, digital campaigns, or strategic communications.
• Have a passion about our sector and ideally understand the needs of LGBT , survivors or marginalised communities.
• Bring fresh perspectives and a collaborative spirit to board leadership. 
• You don’t need to have been a trustee before. What matters is your commitment to our values and your ability to think strategically, challenge constructively, and act in the best interests of the charity.

Terms of Appointment
 
Appointments are for an initial term of three years, renewable for up to two further terms of three years.
 
Remuneration
 
This is a voluntary role and there is no remuneration. Reasonable expenses incurred in the role will be reimbursed in line with the organisation’s expenses policy.
 
Location: Generally, meetings are held remotely online, with an annual Board Strategy Day being held in London.
 
Time Commitment

There are currently 4 formal Board meetings per year and more regular sub-committee meetings. The board meetings currently take place on Zoom on a Wednesday evening for approximately 2.5 hours. Sub-committee dates and times are flexible.
 
Other time commitments will include ongoing liaison with the Chair of the Board, Chief Executive and other senior staff, as well as attendance at other meetings, such as interview panels and events as required. We anticipate the overall time commitment being approximately 3-4 days per month for the first 12-18 months, settling to 2 days per month after that.
 
How to apply
 
This post is only available to applicants from the LGBTQ community as permitted under the Equality Act 2010 as a Genuine Occupational Requirement.
 
To apply, please complete the application form by 23:59 on Tuesday 30th September 2025.
 
REF-223717

Being a trustee of an arts charity means helping to shape its future — bringing your skills, experience and ideas to support our work and champion our impact.

At Storyhouse, this means making sure we stay creative, inclusive and sustainable, so we can keep inspiring people, connecting communities, and opening our doors to everyone.

As a registered charity and company limited by guarantee, our Trustees are also directors of the company, with legal responsibilities for our governance and finances. The role is voluntary, but the difference you make will be lasting – for Storyhouse and for the communities we serve.

What’s involved:

- Board meetings – four per year

- Committees – the option to join at least one, to focus on specific areas

- Working groups - sometimes short-term ‘task and finish’ or working groups for particular projects

- Preparation - reading papers in advance and contributing actively to discussions

- Ambassadorship - staying connected with our work between meetings, championing Storyhouse in your own networks. Most of the year the rhythm of meetings is regular, but during extraordinary moments — like a leadership change or major challenge — Trustees may be asked to give a little more time and support.

Do you have a head for numbers? Could you use your financial skills to support your local Parkinson’s community? We’re looking for people who like being part of a team and want to make a difference. Would you like a flexible role, where much of it can be done from home at a time that suits you? In this role you’ll be working with staff and volunteers, fostering connections, meeting new people in your local area, all whilst making a difference to those living with Parkinson's.

Why we want you:

This vital role supports local groups across the UK which are run by volunteers, offering friendship and support to people living with Parkinson's, their families and friends. As a pivotal part of the local volunteer team, you will help plan group spending for the benefit of people affected by Parkinson's in your community.

What you will be doing

• Be an ambassador for Team Parkinson’s - engaging with local staff, volunteers, and your local community, to ensure the group has the greatest possible impact on those affected by Parkinson's in your area
• Accurately record financial activity, keeping the group and the Parkinson's UK local networks finance team informed of the group's financial position
• With support from your local staff, stay up to date with Parkinson's UK's financial policies actively sharing them with the group and supporting the group to operate within them
• Provide regular reports to the committee on the financial status of the group including final accounts. 
• Deal with financial administration for the group, from annual reports to legacy spending, and ensuring volunteer expenses are paid accurately in line with our volunteer expenses policy
• Be a signatory on the group's bank accounts

The skills you need

• Previous experience in finance, accountancy or bookkeeping can be valuable, but is not essential
• Confident with numbers and able to take the lead on the group’s finances
• Have confident computer and email skills - be open to using new systems and other digital tools
• Have a commitment to the wider charity’s aims and values
• Be able to contribute to balanced decisions that take into account multiple views, and to do so in a collaborative, open and inclusive way with committee and local staff

What's in it for you

• Develop valuable leadership, teamwork and people skills
• Play a crucial role in the local Parkinson's community, Team Parkinson’s, and wider local planning, making new friends and building connections
• Develop / maintain your accountancy or bookkeeping skills, along with administrative and communication skills - we are happy to provide references