Graduate jobs

Could you be our next Trainee Housing Adviser?! 

Are you passionate about helping people through difficult situations? Are you a ‘people person’, with good computer skills and a strong attention to detail?

Maybe you’ve lived through housing stress yourself? 

We’re looking for someone with great potential and a commitment to learning. 

Benefits include: 
25 days holiday, flexible/hybrid working, pension scheme, employee wellbeing support. 

We have an exciting opportunity for a Multi Crime Caseworker to join the Victim Help Centre team in North Wales, working 37.5 hours a week.

Do you want to make a difference every day?

Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability?

Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

Would you like to help create a brighter future for nature?

Wildlife and Countryside Link is a coalition of 90 environmental charities. We are looking for a Policy Officer to help develop, advocate and win policy improvements for nature.

The Government has promised to halt the decline of nature by 2030 and to net zero by 2050, committing to decarbonising our energy systems as a core government mission. Such commitments have been made within the backdrop of a challenging economic environment. The next few years will be critical in securing nature based solutions as part of the drive to reach net zero and in developing our understanding of and engagement with private investment for nature’s recovery as these fledging funding streams evolve.

We are looking for an enthusiastic and dedicated Policy Officer to convene environmental policy experts to agree bold shared policy positions. This role will focus on economic systems change, including innovative work on ways to drive private investment in nature; and on the role that nature must play in helping us to adapt to and mitigate the effects of climate change. There will be lots of thinking, lots of writing, and lots of opportunities to shape shared campaigns with excellent opportunities to engage with and work alongside some of the leading experts in these policy areas. You will also play a key role in delivering those messages to key influencers in Government and in Parliament.

So, we are looking for someone with a keen eye for detail, a good networker with the ability to listen and negotiate, and a reasoned and convincing style of written and verbal communication, with a passion for nature conservation.

Please find the full job description and how to apply here. To apply, please send your CV, with a short covering letter and a completed diversity monitoring form by 9am on Monday 15 September.

Khulisa, meaning 'nurture' in the Zulu language of South Africa, is an award-winning charity dedicated to providing therapeutic support to young people. We focus on reaching those who are most at risk – young people from deprived communities who are often marginalized, vulnerable to exclusion, and at heightened risk of becoming involved in crime. Our approach centres on safe, exploratory methods that aim to understand behaviour and experiences often rooted in trauma, abuse, and neglect. We deliver intensive therapeutic programs within educational and community settings, empowering young people to confront the underlying causes of their emotional distress and work toward healing. To create lasting, sustainable change, we work to establish trauma-informed environments around young people by equipping parents, caregivers, educators, and other professionals with the tools they need to offer effective, supportive care. Currently, our services are active in London and Manchester.As the post holder you will be responsible for delivering our front-line work to young people, parents and other adults (professionals). You will work in schools and in community settings across the North West of England to generate impact for young people using Khulisa’s trauma-informed approach. This role requires an enhanced DBS check.

The post holder will be required to work from home permanently but be willing and able to easily travel regularly to various locations in in the North West of England as necessary to fulfil the requirements of the role, to deliver aspects of the programme, and to engage with other stakeholders and colleagues.

Main Duties and Responsibilities

Programme Delivery:

· Facilitate the delivery of sessions in our flagship Face It programme and modular workshops to young people, our Nurturing Connections programme for parents and carers, and our trauma training for professionals.

· Facilitate delivery to a high standard in all settings (schools, youth services, and community spaces), ensuring that you are always taking a trauma informed approach.

· Facilitate various youth participation workshops, co-delivering with young people as much as practicable.

· Respond to any questions, disclosures or safeguarding concerns raised during sessions and follow up where necessary with the relevant safeguarding teams or, where consent is secured, make onward referrals for additional support in specific cases.

· Contribute to the continuous development of all aspects of the programmes, sharing new ideas and using best practice.

· Participate in the periodic review and updating of programme contents and/or development of new materials with relevant colleagues, ensuring that materials used across the team are always uniform and consistent.

· Maintain accurate records of programme activities, including record of input, output, and impact as well as demographics data, and support relevant colleagues in ensuring effective monitoring and periodic evaluation and reporting of impact generated.

· Manage relevant budgets and ensure a value for money approach to all expenditure, making sure to keep within budget.

Programme Coordination:

· Take direct responsibility for logistics of individual programme delivery or activity, including scheduling, resourcing, staffing, and liaising with schools and other partners to ensure effective delivery.

· Work with colleagues in Impact and Evidence team to provide programme data as required to effectively demonstrate impact generated through your delivery.

· Where possible during delivery, generate multi-media content for the use of colleagues in communications to use in updating the Khulisa website and for social media.

Stakeholder Management:

· Support the Programme Lead in the building and maintenance of strong relationships with delivery partners - schools, community organisations, and other important stakeholders.

· Contribute to any work to use learning from delivery activities to redesign existing programmes and/or develop new pieces of work as required.

· If required, represent Khulisa at events, meetings, and conferences as required etc.

· Support the onboarding and training of Associate Facilitators and volunteers as necessary.

· When required, support the onboarding and training of other permanent programme staff.

Additional Duties and Responsibilities

· Objectively review the successes and achievements of each delivery session facilitated against programme or activity objectives, identifying and implementing opportunities for making ongoing improvements.

· Depending on experience and qualifications, to be receptive to any other duties as required by the line manager and in line with the needs of Khulisa.

· To develop and maintain good working relationships with colleagues and other professionals, and to participate in team meetings.

· To participate in personal supervision in accordance with Khulisa’s supervision and performance appraisal policy and attend agreed training as relevant.

· At all times to carry out the responsibilities of the post in a manner consistent with promoting equalities and diversity and demonstrate respect for colleagues and Khulisa’s aims and values.

· To maintain an awareness of own and others’ health and safety and comply with Khulisa’s Health and Safety policies and procedures.

· Occasional evenings and weekend (events) may be involved with time off in lieu agreed.

All job descriptions are subject to periodic review

Age UK's Telephone Friendship Service is recruiting for 2 Friendship Coordinators to join our growing team!

Loneliness is a major issue that is now widely recognised in society today, particularly amongst older people. By scheduling weekly calls from our trained volunteers, Age UK's National Telephone Friendship Service provides older people with a chance to make a new friend from the comfort of their home.

As a Friendship Coordinator, you will play a vital role in coordinating and supporting the thousands of matches between our members and volunteers across the UK. Whether you are answering emails and calls, ensuring safeguarding measures are upheld or supporting members and volunteers through the onboarding processes, you will be helping to ensure this much needed service reaches those who need it most, in a safe and efficient manner.

Utilising your excellent customer service skills, you will be the first port of call to support our volunteers and older members - so you'll need to be comfortable spending a lot of time on the phone and communicating by email. You'll also need to be passionate about supporting older people and have a good understanding of older people's needs.

This role can either be based at our office in Blackpool, or in Ashburton Devon. We offer a hybrid model of home and office based-working, so you will need to be within a reasonable distance of either the Blackpool or Devon office and be willing to travel there regularly. As a guide, the team currently work from the office once a fortnight but please be aware this could increase in the future.

You will work a 35-hour working week, 5 days out of 7 with start and end times between 8am and 6pm. It will include weekend and bank holiday shifts, which will be arranged on a rota basis.

In your Supporting Statement, please include examples of how you meet the Must Have criteria below.

We are looking to recruit highly motivated individuals to join our friendly and supportive Friendship team - if this sounds like you, please apply for immediate consideration.

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process:

Application = A, Interview = I, Test = T

* Excellent communication skills - both written and verbal (A, I, T)

* Confident and friendly telephone manner (A, I)

* A passion for supporting older people (A, I)

* Excellent IT skills including Microsoft Office (A, I, T)

* Ability to manage a busy workload (A, I)

* A commitment to promoting equality and diversity (A)

* Being a positive team player. (A, I)

Great to haves:

* An understanding of older people's issues (A, I)

* Experience supporting volunteers (A, I)

* Knowledge of safeguarding issues (A, I)

* Experience of working with older people over the phone (A, I)

What we offer in return

Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
Excellent pension scheme, life assurance, health cashback plan and EAP
Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
Blue Light Card Scheme
You Did It Awards – recognition awards from £100-250.

Additional Information

In addition to the contents of this role description, employees are expected to undertake any and all other reasonable and related tasks allocated by line management. Office attendance is currently once a fortnight, however, we do reserve the right to request staff attend the office more regularly in line with service.
 

Supporting statements and anonymisation process

Candidates are expected to provide a supporting statement alongside their CV that explains how they meet the 'must have' competencies annotated with an 'A' in the job description. This will be used to assess your suitability for the position. Age UK acknowledges that you may use AI to produce your supporting statement and whilst this is acceptable, we do expect candidates to address the must have criteria by personalising your experience, knowledge and skills. Where candidates rely solely on AI content, Age UK reserves the right to reject the application.

Please note that all CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Our system is unable to anonymise supporting statements, and we would therefore ask that you remove any personal information including your name before you upload to support the work we are doing on making our recruitment selection process more inclusive. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Equal opportunities & Disability Confident Scheme

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments

Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. Reasonable adjustments are changes made to remove or reduce a disadvantage related to a person's disability. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs. If you require reasonable adjustments, at any stage of the recruitment process, please contact Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Do you want to work in a role where you are supporting individuals to achieve their goals, enabling them to lead a happy and fulfilling life?

Apply to join our excellent person-centred staff team who currently support individuals with learning disabilities and complex health needs based primarily in shared tenancies within the Calderdale area. Our aim is to enable individuals to enjoy a high quality of life and to be active in their community. You will be supporting our service users to carry out daily living tasks around their accommodation and experience a wide range of activities such as swimming and day trips. 

We are keen to expand our dedicated team; we pride ourselves on being diverse, positive, and hardworking, qualities that the ideal candidate will have. You will be able to use your own initiative, as well as work effectively within a team. You will work in a person-centred way, putting the individuals you support at the heart of the care you deliver.

Ideally, you will have prior experience of providing care and support to people with complex needs. However, this is not essential as we can offer full training for people who have strong person-centred values and are passionate about making a difference.

As this is a 24-hour supported living service, you will be required to work shifts flexibly on a rota.  We can offer you both full and part time roles and training towards Health and Social Care Diplomas.

Applicants for this role must be able to drive on a full and clean licence. 

Gender is considered to be an occupational requirement – Equality Act 2010

Vacancy Reference Number: 87351

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme, and we are unable to accept applicants with Skilled Worker Visas.

We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.

We're seeking calm, resourceful Relief Support Workers who are highly motivated, hardworking, and eager to support older people in a proactive and holistic way. Your skills in positive communication and engagement, along with your ability to demonstrate unconditional positive regard for all our service users, will be essential for our service in Brent, London.

You will support individuals in maintaining a healthy state of wellbeing, mentally, physically, and emotionally, empowering them to be happy, healthy, and successful in achieving their life goals.

The role involves embracing all aspects, including providing support with personal care and domestic tasks, and assisting individuals in accessing work, education, and social opportunities. You must be willing to work flexibly on a roster basis, which will include evenings. Previous experience in a care setting is required.

Our service is conveniently located minutes away from several bus stops and an 8-10 minute walk from Queensbury tube station.

Vacancy Reference Number: 83588

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received an Investors in People Gold award.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK.

About the role

A fantastic opportunity has arisen for a full time Casework Administrator to join the Scottish Regional Office team at SSAFA, the Armed Forces charity.

You will be responsible for providing specialist administrative support and undertaking virtual telephone casework across the whole of Scotland, working remotely with SSAFA branch volunteers and Regional Office colleagues to ensure a consistent, timely, quality service is provided to SSAFA beneficiaries.

To help you establish yourself in this new post you will receive excellent training and induction to the Scottish Regional Office. You will work closely with the Regional Casework Managers and the Regional Manager.

The post is home-based and lone working with support from your line manager and team colleagues and you must have a fast, stable broadband connection in your proposed workspace. You may have to travel occasionally around Scotland or elsewhere in the UK; expenses will be paid.

About the team

In this role you will be working closely with volunteers from seventeen SSAFA branches across Scotland, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a larger team which includes 2 Casework Managers and a Regional Manager and a team of Regional Casework Co-ordinators.

About you

To carry out this role successfully you will have a track record of providing excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. The successful candidate will have experience of using their own initiative, planning and managing their workload with minimal supervision. You should be experienced at writing descriptive reports following a recommended structure. This role requires you to be a resilient person and it would be advantageous if you understand the way of life for today’s Armed Forces, veterans and their families. An understanding of the voluntary sector and preferably the military charity sector landscape across Scotland would be valuable, but not essential.

About SSAFA

SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. SSAFA, is a trusted source of support for the Armed Forces community in their time of need; last year our trained teams of volunteers and employees helped more than 53,000 people in need, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. We are here for that person and their family – any time they need us, in any way they need us, for as long as they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. 

Closing date: Midnight on Sunday 31 August 2025.

 Interviews: Monday 15 September 2025.

Creative Support is looking for a warm, reliable and proactive Support Worker to join our friendly and passionate staff team in Preston, Lancashire. At our vibrant supported living service in Preston, Lancashire we provide quality care and support to three active, fun-loving female residents with learning disabilities. Our residents love engaging in a range of exciting activities including trips to the seaside, visiting the theatre and cinema, and many more!

Your role will include:

-Providing personal care, administering medication and helping with other domestic tasks such as cooking and cleaning

-Promoting service users independence and choice

-Encouraging service users to engage in a range of exciting social activities both within and outside their homes

-Developing warm and trusting relationships with service users and their families enabling them to enjoy their time at the service to the fullest

-Part time hours to be worked flexibly according to the needs of the service with a willingness to work sleep in’s, at a rate of £40 per shift

-Being a driver is essential for this role.

We are looking for candidates from all walks of life. No previous care experience is needed, just a passion for providing person-centred care and support and working in a bright, friendly environment! Full training is provided by our Creative Support Training Academy, as is the opportunity to work towards QCF Diploma in Health and Social Care.

‘My favourite thing about the service is that no two days are the same, but we laugh everyday’.

The service has great transport links by both train and bus, with the local train station being only a 10 minute walk away.

Vacancy Reference Number: 86524

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme, and we are unable to accept applicants with Skilled Worker Visas.

We are looking for a person who is driven to reach targets through building relationships with bereaved supporters and partner organisations. You’ll also manage warm stewardship of legacy pledgers & become part of a passionate team at JGDR.

Hours: 35 hour per week (with occasional weekend or evenings)

Location: This is a hybrid role, with regular travel required across our operating regions – including North and South Lincolnshire, Nottinghamshire, and East Yorkshire. The postholder will be expected to work flexibly in the community or on the road for meetings with supporters or partner organisations on at least four days per fortnight, with a minimum of one day per fortnight worked from a Jerry Green Dog Rescue Centre (North Lincolnshire, South Lincolnshire, or Nottinghamshire). The postholder will also be expected to attend regular team meetings in an agreed location.

As our sites are in rural locations, holding a full UK driving licence and having access to your own vehicle is essential. (Business mileage is reimbursed according to JGDR’s expenses policy.)

Purpose:

We are seeking a confident, compassionate and target driven individual to lead on the delivery of JGDR’s in memory giving programme and support the delivery of legacy marketing.

Working with the Individual Giving and Legacies Manager, you will be driven to reach targets through building relationships. You will follow up with supporters who have given in memory of their dog, family member, or friend – often following a funeral collection – and help them take the next meaningful step, such as setting up a remembrance page, making a further donation, or exploring other ways to honour their memory. This role is responsible for raising circa £40,000 per year from a portfolio of in-memory products – with aims to grow this valued income line.

You’ll also manage warm stewardship of legacy pledgers and help deliver long-term marketing activity to keep gifts in wills front of mind.

This role would suit someone from a bereavement, funeral, or supporter-facing (sales or fundraising) background who is confident converting warm leads into action with care and professionalism.

Your role

You will sit in the Individual Giving and Legacies team and report to the Individual Giving and Legacies Manager.

Your focus will be on:

• Growing income from in-memory giving through proactive supporter engagement and lead conversion.
•  Delivering light-touch legacy marketing and warm legacy stewardship, in support of long-term growth goals.

Responsibilities

In Memory Fundraising

· Work with the Individual Giving and Legacies Manager to develop and deliver the operational plan for in-memory fundraising, including campaign ideas, journeys and stewardship.

· Engage with in-memory donors via phone, email, post and in-person conversations, offering remembrance pages and other meaningful giving options.

· Proactively follow up leads and develop a pipeline to track progress and maximise conversion.

· Convert warm leads into active fundraising, donations, or page creation on our tribute fund platform, MuchLoved.

· Develop and maintain relationships with funeral directors, pet crematoriums and celebrants.

· Promote in-memory giving internally, supporting Operations, Retail and wider Fundraising and Marketing teams to spot and signpost opportunities.

Legacy Marketing & Pledger Stewardship

· Work with the IG and Legacies Manager to craft and execute legacy marketing campaigns and materials, supporting with copywriting and creative development.

· Oversee stewardship of legacy enquirers, intenders, and pledgers, ensuring they feel valued, thanked and connected

· Organise and deliver events or moments of recognition for pledgers, to promote legacy giving to long-term supporters and other target audience groups.

· Manage relationships with relevant agencies and external suppliers, e.g. free will writing services, local solicitors, and Remember a Charity Week.

• Champion legacy giving across JGDR, including working closely with colleagues in Operations and Retail to ensure that Centres and shops are equipped with the information and training needed to promote legacy giving effectively.

Other Duties

· Contribute content for social media, fundraising newsletters, publications and local media to support marketing objectives and increase our engagement with adopters, supporters and donors online.

· Keep up-to-date with sector trends and developments in legacy and in memory giving

· Attend ad hoc supporter and community events to represent JGDR and promote legacy and in memory giving

· Act as a champion for fundraising compliance across the organisation, including ensuring adherence to the Fundraising Regulator’s Code of Fundraising Practice, the General Data Protection Act and PECR, and other relevant legislative requirements

· Manage any complaints from supporters with empathy and professionalism, ensuring sensitive issues are escalated and resolved appropriately.

· Act as a collaborative role model to the wider team, and build strong working relationships with colleagues across the wider charity to be an internal ambassador for Fundraising and Marketing

This is not an exhaustive list of duties but outlines the key roles and responsibilities for this post. The post holder’s specific objectives will be set upon commencing their role.

Performance Measures

Monitoring & Insight

· Ensure that our fundraising CRM is up-to-date, in a timely manner, and develop reporting mechanisms to understand and analyse metrics on your audiences, including legacy enquirers, pledgers, and in memory supporters, and their historical engagement with the charity.

· Maintain accurate supporter records in our fundraising CRM, ensuring the status of in memory fundraising and legacy pledges are monitored and reported on to support financial planning and forecasting against budgets.

· Monitor and report on activity and agreed KPIs, such as donor calls, follow-ups, page creation, and pledger contact. Provide insight to support future development of in-memory and legacy products and journeys.

Organisational Skills & Values

· Committed to dog welfare, and representing the values of JGDR both internally and externally

· Prepared and able to travel to other JGDR Centres and partner organisations where needed.

· Prepared and able to attend relevant supporter events - occasionally at weekends and on evenings – in the community to promote legacy and in memory giving; a time off in lieu policy for this is in place.

Relationships

In Memory supporters

Legacy Pledgers

Funeral Directors

Pet Crematoriums

Centre staff

Retail staff

Fundraising & Marketing Team

Role-specific knowledge & skills

You are:

· A confident and emotionally intelligent individual who can adapt your communication style to suit different supporters and situations.

· Motivated and tenacious, driven by purpose, but also by outcomes – you follow up, track progress, and close conversations well.

· Financially proficient, and comfortable planning, monitoring and being accountable for fundraising budgets to agreed deadlines.

· You’re comfortable dealing with grieving individuals and talking about remembrance, but also how to frame a gift as a positive, hopeful act.

· You’re not afraid of outreach or relationship-building – you pick up the phone, write warmly, and connect quickly.

· Skilled at managing competing demands and shifting priorities – you can adapt when plans change, without losing sight of your key responsibilities or income goals.

· You love the idea of helping people create meaning through giving – and helping dogs find their forever homes as a result.

· Experienced in using CRM databases to input, monitor, and

· report on supporter data and to gather insights

· Diligent, organised and respectful of others’ contributions, and keen to work in an environment that encourages constructive feedback and collaboration

Homelessness isn’t just about losing a home—it’s about losing stability, security, and often, hope. As a Homeless Welfare Officer, you’ll provide compassionate support to those facing some of life’s toughest challenges. Whether covering shifts across our main hostel or supported living accommodation or offering emergency assistance, you’ll play a vital role in helping individuals take steps towards a brighter future—securing permanent housing, accessing health services, or regaining confidence and independence.

What You’ll Be Doing

• Providing on-call support when needed, ensuring consistency in care.
• Supporting people through the highs and lows, offering understanding and encouragement.
• Helping individuals develop life skills—budgeting, job searches, tenancy management, and more.
• Connecting residents with essential services, professionals, and community networks.
• Creating a positive and welcoming environment where people feel safe and valued.
• Inspiring change and making a lasting difference in people’s lives.

What We’re Looking For

• A kind heart and a strong sense of empathy.
• Great communication skills to support and encourage others.
• Ability to adapt to different settings and work flexibly, sometimes on short notice.
• A calm and measured approach to handling challenging situations.
• Experience working with vulnerable groups is helpful but not essential—training is provided.
• This role suits a person with a Psychology degree or similar, or with a proven keen interest.

We are a growing and vibrant team of professionals who work hard to improve the lives of those who need it most. If you’re ready to take on a flexible role that truly makes a difference, we’d love to hear from you.

Reducing the Risk of Domestic Abuse Prevention & Training Officer

Background to the post 

Reducing the Risk is an Oxfordshire based charity committed to the safety and empowerment of victims of abuse and of those who support them - and to promoting partnership working. The charity acts as a safe, trustworthy, responsive and inclusive resource for victims and their families, through its services in Oxfordshire, and for volunteers and practitioners nationally through its consultancy and training.

 In particular it has developed the Reducing the Risk DA Champion Network. This involves: multi agency training, supporting and linking front line practitioners from a range of services so that they can work together to reduce the risk and promote the wellbeing of victims and survivors. 

The charity plans to develop its training service as a self-sustaining social enterprise. The Prevention & Training Officer will play a vital role in the development of the charity’s work. 

Scope and purpose of the role

The post holder will be a key member of Reducing the Risk’s Training Team. 

The post holder will focus on identifying, building and working in partnership with external partners, local stakeholders and communities regionally and nationally to support the entrepreneurial element of Reducing the Risk. They will, together with the Prevention & Training Manager and CEO, carry responsibility for the development of relationships and opportunities. They will expand and deliver Reducing the Risk’s training offers, scale out Reducing the Risk’s Network of DA Champions and support the development of new and existing stakeholder relationships.

They will also be expected both to design and deliver training and to organise and manage elements of Reducing the Risk’s training workload. 

Reducing the Risk’s core values are integral to this post: providing advice, consultancy and training solutions which are safe, evaluated, and inclusive and which enable participants to achieve changes in their practice which increase safety and transform the lives of adults and children affected by abuse.

Core Responsibilities

The post holder will:

• develop effective partnerships at a local, regional and national level and work with stakeholders to scale out and delivery of the Reducing the Risk Network of Champions 

• support the successful implementation of the Reducing the Risk Champions’ Network, maintaining excellent working relationships with our partners and local stakeholders, aligning with our strategy whilst remaining locally relevant. 

• represent Reducing the Risk as and when required in work relating to the adoption of the Reducing the Risk Network of DA Champions. 

• cultivate and actively promote the Reducing the Risk Network at events and conferences  

• work closely with colleagues in Reducing the Risk to ensure data collection and outcome monitoring processes are in place to help evidence and inform our local impact

• become a competent and confident trainer and develop and deliver training elements as capacity allows 

• support the effective delivery of Reducing the Risk’s goals, as set out in strategic and business plans and in line with charitable objectives, values and ethos and governing documents. 

• work with the CEO to prioritise sustainability and greater independence through growing and fulfilling our potential for earned income while so far as possible enabling an inclusive training offer

• proactively ensure all our work is informed by academic research, learning, practice wisdom as well as the voice of victims and survivors

• promote collaborative working across all parts of the organisation.

General Responsibilities:

• represent and be an ambassador for Reducing the Risk 

• work to support the mission, ethos, and values of Reducing the Risk 

• be flexible and carry out other associated duties as may arise, develop, or be assigned in line with the broad remit of the position

• advise on issues around diversity and equality of opportunity throughout Reducing the Risk 

• represent Reducing the Risk through the media, enhancing its image and profile

This job description does not form part of your contract of employment and can be amended in negotiation with the post-holder from time to time as the needs of the organisation require. 

Person Specification:

Essential

• A strong networker who can create the necessary contacts both to extend our approach, so as to make a difference for victims and practitioners, and to support income generation

• Willingness to develop training and become a successful trainer 

• Ability to adopt a solution-focused approach and make effective and timely decisions 

• Interpersonal skills and effective spoken and written communication so as to engage audiences, and encourage understanding and participation

• Ability to pay attention to detail

• Evidence of commitment to upholding the rights of people facing disadvantage and discrimination

• Facilitation skills at all levels of the organisation’s engagement

• Ability to inspire, empower and support people to achieve organisational objectives and sustained high levels of performance

• Liaison skill with a wide range of people, including charities, local government, the private sector, and service users

Preferred

• Ability to advise and guide the charity on all aspects of Diversity and Inclusion

Knowledge:

• Some knowledge of domestic abuse and capacity to develop this further

• Insight into the experiences of minoritised communities

• Experience working with CRM systems

Education:

• Preferred Degree Level education, or evidence of recent continuing professional development in a professional area relevant to the post, is required. 

Personal Attributes:

• A team player able to work in a small team and work together to maximise the teams’ strengths

• Strong on detail, project and performance management and able to set and monitor objectives

• Integrity and good interpersonal skills 

• Commitment to the principle of equal opportunities 

• An ability to apply awareness of diversity issues to all areas of work

• Commitment to the values and ethos of Reducing the Risk and to supporting people who are victims of domestic violence and abuse

This role entails flexibility to work some evenings and weekends and will require some travel within the UK. 

Community Energy Advisor
Job Reference: JULY25C001
Salary: £25,279 per annum
Hours: 37 hours per week
Contract Type: Full time
Operational Area: Coventry
Location: Coventry base, with regular travel around West Midlands area when required. Access to own vehicle necessary.

Join Groundwork West Midlands – Make a Difference in Communities!

About Us

At Groundwork West Midlands, we are passionate about helping communities overcome challenges and build brighter, healthier futures. We work alongside individuals and families facing poverty, offering practical support to improve their wellbeing, reduce inequalities and foster community resilience.

The Role

We are looking for a committed and compassionate Community Energy Advisor (Green Doctor) to join our team. In this vital role you’ll work directly with people in their homes and neighbourhoods, offering guidance, support and resources to help them stay warm, save money and improve their quality of life.

As a Community Energy Advisor, you’ll play an essential role in helping individuals and families in vulnerable circumstances to:

• Understand and manage their energy use to save money and stay warm.
• Access grants, financial support and services that ease hardship.
• Install simple, practical energy-saving measures in their homes.
• Gain confidence and skills through community workshops and events.
• Connect with other local services and support networks for wider wellbeing.

A full driving licence is essential and access to own vehicle for the role which entails travel to homes around the region.

Full Training to be given – no energy related experience necessary

Why Join Us?

By Joining us, you will be part of a supportive, mission driven team making a real change in communities. We offer:

• A competitive salary of £25, 279 per annum
• 25 days annual leave + bank holidays
• Flexible working policy
• A health cash back scheme
• Workplace pension
• Free refreshments

Closing date: 30th August 2025
Please note, we reserve the right to close this vacancy earlier, if a high number of applications are received.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

An Enhanced DBS check will be carried out for this post.

No agencies please.

We have an exciting opportunity for a Helpline Advisor to join the growing National Contact Centre team in Cardiff, working 37.5 hours a week over a 24/7 rota.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at our National Contact Centre in Cardiff. There will be an initial induction period that will run Monday to Friday 9am-5pm for a 4 week period. After successfully completing your induction, you will move to your fixed rota hours.

As a Helpline Adviser you will:

• Able to respond to victims of and those affected by crime by providing emotional support, information and referrals on to Victim Support services and other agencies
• Providing immediate support, advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism.
• Seamlessly working across multiple services with different processes, procedures and recording mechanisms.
• Managing and responding appropriately to competing priorities, services and needs.
• Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations.

You will need:

• Experience of working in challenging and changing environments with the emphasis on excellence in service delivery.
• Experience of organising and prioritising a complex workload.
• The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
• The ability to communicate effectively, verbally and in written form, including telephone skills
• Knowledge and understanding of:
• Relevant agencies and resources
• Importance of confidentiality and safe working practice
• Diversity issues and principles
• The impact of crime

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.