Grants operations manager jobs in Cardiff, wales

Head of Face to Face Fundraising
Reference: MAR20265489
Location: Home-based, Flexible in UK + Regular UK Travel
Contract: Permanent
Hours: Full-Time, 37.5 hours per week
Salary: £70,490.00 - £75,275.00 Per Annum
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave

The Head of Face-to-Face Fundraising provides strategic leadership and operational oversight of the RSPB’s face-to-face fundraising programme across the UK.

This role is responsible for delivering significant annual supporter acquisition volumes, ensuring an exceptional supporter experience, maintaining sector-leading compliance and safeguarding standards, and building high-performing in-house fundraising teams.

As a senior leader within Fundraising, you will shape the future of the RSPB’s acquisition strategy, drive innovation within the face-to-face channel, and ensure sustainable long-term growth in regular giving and lead generation to support our mission of creating a world richer in nature.

Key Duties:

• Develop and implement an ambitious multi-year Face-to-Face strategy that drives sustainable acquisition growth and contributes to long-term supporter value.
• Lead budgeting, investment planning and forecasting for all F2F channels, ensuring accountability for ROI, cost-effectiveness, and delivery against income and acquisition targets.
• Lead the evolution of F2F propositions, messaging and materials to ensure they are insight-led, compliant, and aligned with the RSPB’s brand and fundraising strategies.
• Champion innovation across the programme, introducing new approaches to optimise ROI and reach new audiences.
• Monitor market trends, regulatory changes and competitor activity to ensure the programme remains compliant, competitive and forward-thinking.
• Act as the organisational lead for face-to-face fundraising compliance, ensuring all activity adheres to the Fundraising Regulator Code, Charity Commission guidelines and data protection legislation.
• Lead, develop and inspire a multi-disciplinary F2F team by fostering a culture of excellence, accountability, continuous improvement and supporter-centred behaviour.
• Work closely with insight teams to analyse performance data, supporter quality, attrition levels and long-term value across channels.
• Develop KPIs and reporting frameworks to provide senior leadership with clear visibility of performance, risks and opportunities.
• Build strong relationships with internal stakeholders including fundraising, digital, data and technology, communications, brand, marketing and marketing operations, finance and UK country teams to deliver integrated acquisition strategies.
• Champion the role of Face-to-Face fundraising within the RSPB, working with senior leaders and cross-functional teams to increase its prominence and ensure strategic alignment.
• Work closely with the Head of Membership Marketing & Retention to ensure seamless integration between acquisition, onboarding and stewardship journeys.
• Oversee procurement, contract management and ongoing performance of external delivery partners to ensure alignment with organisational goals.
• Lead relationships with external partners, suppliers and agencies, ensuring high-quality delivery, strong return on investment and value for money.

Essential Criteria:

• Able to design and deliver a UK-wide face-to-face or high-volume acquisition programme that achieves agreed supporter and income targets.
• Able to lead and develop regionally dispersed, field-based teams, including setting objectives, monitoring performance and holding managers accountable for results.
• Able to analyse performance data (e.g. conversion, attrition, ROI and quality metrics) and use insight to optimise programme performance.
• Able to manage and monitor programme budgets, including forecasting expenditure and assessing return on investment.
• Able to communicate strategic plans, performance outcomes and risk clearly in written reports and verbal presentations to senior stakeholders.
• Able to work collaboratively with internal teams and external partners to align acquisition activity with organisational strategy.
• Able to travel regularly across the UK to support field operations (by public transport or other means)
• Knowledge of Fundraising Regulator guidance, safeguarding requirements and quality assurance processes relevant to face-to-face fundraising.
• Experience of leading large-scale, multi-site face-to-face fundraising or high-volume acquisition activity in a charity or commercial environment.
• Experience of managing external agencies or suppliers and implementing operational processes that improve performance, compliance and supporter experience.

Additional Information

• This is a home-based role with regular travel across the UK to support teams, partners and operational activity.
• This is a Permanent role for 37.5 hours per week.
• A full, valid UK driving licence is required as the role involves frequent travel to remote locations across all four countries.

Closing date: 23:59, Sunday 29th March 2026
We reserve the right to close this advert once sufficient applications have been received.
We are looking to conduct interviews for this position from 6th April.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our recruitment partner's website to complete your application for this position.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.

No agencies please.

Job title: Head of Finance & Business Services

Reports to: Director of Operations

Salary:  In the region of £39,000. Flexible based on experience and qualifications

Location: Hybrid

Hours: Full time – 37.5 hours over 5 days

Objective:

2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.

Aims:

• Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
• Ensure that bereavement boxes are available at each of these hospitals
• Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
• Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person
• Provide support to individuals who witness the sudden death of a child or young person
• Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
• To advocate and campaign on behalf of suddenly bereaved families

2wish Cymru and 2wish:

2wish has been established since 2012 and has since grown from strength to strength. During this time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death.

We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged 25 and under. We work in partnership with professionals who refer into the charity on behalf of families, so they don’t have to trawl through the internet for an organisation who may, or may not, be able to support. We provide immediate, and ongoing, support and are here for as long as our families need us.

We were founded as a Welsh organisation providing immediate casework support, as well as ongoing aftercare services including counselling, alternative therapies, play therapy, support groups, support events and a respite cottage.

In January 2024, we expanded into ‘phase one’ England, namely Cheshire, Shropshire, Herefordshire, Worcestershire, Gloucestershire and Somerset. And in July 2025 we expanded into ‘phase two’ England, namely Merseyside, Devon and Cornwall, Wiltshire, Dorset, Hampshire and the Isle of Wight.

Context of role:

The Headof Finance & Business Services will be a key member of the senior leadership team, responsible for ensuring the charity is financially sustainable, legally compliant and operationally efficient.

This role provides strategic oversight of finance, governance, HR, IT, facilities, risk management, and business administration, enabling the charity to deliver its mission effectively and responsibly.

Line management responsibilities, including Business Services Officer and Finance and Administration Officer.

Key responsibilities:

Strategic Leadership

• Act as a senior advisor to the CEO and Board of Trustees on financial strategy, organisational performance, risk, and governance.
• Lead on the development and implementation of long-term financial plans, budgets, and business services strategies.
• Contribute to organisational planning, change management, and culture-building across the charity.

Financial Management

• Oversee all aspects of financial management, including grants and foundations, forecasting, management accounts, statutory accounts, and cashflow.
• Ensure accurate financial reporting in compliance within the Charity SORP, and relevant regulatory frameworks.
• Lead on financial risk management, reserve’s policy, investment planning, and financial controls.
• Oversee payroll, pension administration, procurement, and contract management.
• Support fundraising colleagues with financial modelling, grant budgets, and reporting to funders.

Business Services Oversight

• Lead and develop the business services function, which include IT, facilities, data protection and health & safety.
• Oversee HR policies, employee relations, recruitment processes, and wellbeing initiatives with the support of our HR consultants.
• Ensure reliable IT systems, digital security, and effective use of Microsoft 365 and organisational software with the support of our IT consultants ITCS.
• Manage the Business Services Officer who oversees office facilities, leases, equipment, and supplier relationships.
• Hold line management responsibilities for our Business Services Officer and Finance and Administration Officer.

Leadership and People Management

• Provide inspirational leadership to finance and business services staff.
• Support a culture of accountability, continuous improvement, compassion, and teamwork.
• Champion organisational values, equity, diversity, and inclusion in all areas of operations

General:

• To be responsible for organising own work agenda, time management and administration.
• To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate.
• To attend weekend and evening community events in support of the charity as necessary.
• Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role.

It is the nature of the work that tasks and responsibilities are in may circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.

You will be subject to performance review, which will incorporate a review of the above duties and performance over the period.

This role is subject to a DBS check.

Person specification:

Essential

• Fully or part qualified in accountancy or qualified by experience (QBE).
• Proven financial leadership experience within the third sector or a, challenging values-driven organisation.
• Strong understanding of charity finance, including SORP, restricted/unrestricted, designated funds, grant applications and reporting.
• Experience of managing governance, risk, compliance, and business administrative functions.
• Excellent communication, interpersonal, and relationship building skills.
• Ability to work collaboratively whilst providing strong challenge and professional insight.
• Demonstrable commitment to the mission and values of 2wish.
• Assist with compliance of the Equality Act, Employment Rights Act / Bill & General Data Protection Regulations.

Desirable

• Experience supporting or working alongside a Board of Trustees.
• Experience leading digital transformation or implementing new systems.
• Understanding bereavement-support environments

What we do for you:

Contract type: Permanent

Hours: Normal office hours are 9am – 5pm, Monday to Friday, although alternative hours may be worked with line manager agreement. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu.

Annual leave: 28 days plus bank holidays. Annual leave steadily increases after five years of service. Annual leave and statutory holidays are calculated on a pro rata basis where applicable.

Pension: 2wish operate a contributory pension scheme. 2wish will auto-enrol you into the scheme in accordance with it’s auto-enrolment obligations. Full details of the scheme will be provided to you once you are enrolled, including the minimum level of contributions that you will be required to make during your membership (current contributions – employer 3% and employee 5%).

Mileage: A fixed rate allowance is payable for agreed mileage undertaken on 2wish business in a private vehicle, over and above your usual journey to your workplace/s.

Additional benefits for our employees:

• An ‘Employee Assistance Programme, ‘ including wellbeing support
• Free parking on 2wish premises
• Free branded 2wish clothing
• An extra annual leave day on your birthday
• Incremental increase in holiday entitlement based on length of service
• Paid sick leave
• Discounts for personal purchases on 2wish Merchandise
• Discounted tickets to UK 2wish events for staff and family
• Extra holiday entitlement when taking part in 2wish overseas events
• Company mobile phone for performance of duties
• Tools/equipment required for the performance of duties
• Reimbursement of work expenses
• Bright Exchange employee discounts
• Auto-enrolment into company contributory pension scheme after 3 months service

How to apply:

Please return a CV and covering letter, or a CV and two-minute video,.

Closing date: Friday 3rd April 2026

Thank you very much for your interest in the role. Please note, if you do not hear from us within ten working days of the closing date, you have been unsuccessful on this occasion.

Help shape the future of co‑production in Wales. Join us in turning local learning into national change.

We’re looking for a Programme Coordinator to support our structured strategic involvement support with public services, produce high‑quality case studies and learning outputs, and help us influence national conversations on co‑production. This role sits at the heart of our evolving programme, connecting local insights to the wider policy landscape and supporting better co-production and involvement practice across Wales.

You will help gather and communicate learning from our local work with Public Services Boards (PSBs) and other partners, contributing to a clear, national picture of how co‑production is working in practice. You will work closely with the Programme Manager, associate consultants and local contacts to support project delivery, events, and sharing learning outputs.

Contract type: Fixed term (until 31 August 2027)

Hours: 30 hours per week, flexible working patterns

Salary: £30,000 per annum pro rata (£24,324 per annum actual), plus work from home allowance of £26 per month

Annual Leave: 25 days per annum pro rata (20 days actual), plus 8 statutory Bank Holidays and a 2-week office closure at Christmas

Location: Remote, with travel for meetings across Wales (Wales-based applicant preferred)

Brief person specification

Knowledge and experience

Experience of coordinating projects or programmes involving multiple partners.

Experience of writing clear and engaging content (e.g. blogs, case studies, articles, reports).

Experience of organising online and/or in‑person events.

Experience using digital tools for communication, coordination and collaboration (e.g. Google Suite, WordPress, social media, CRM/contact lists).

Skills and attributes

Strong written and oral communication skills in English.

Strong organisational skills, including the ability to prioritise effectively and manage several concurrent tasks.

Able to interpret information, identify learning and present it clearly.

Ability to build and maintain trusting, professional relationships with a wide range of partners.

Attention to detail in written materials, data handling and resource preparation.

General

Commitment to co‑production, involvement and social justice.

Comfortable working independently, drawing on your own initiative.

Curiosity, empathy and a willingness to learn from others.

Able to work well as part of a team and to work on a range of collaborative projects to advance the work of the network.

Recruitment pack, including full role description and person specification, is available when clicking "Apply Now" below.

As part of your cover letter, please submit a statement addressing the full criteria as listed in the recruitment pack.