Group support volunteer roles

Trustee of Sandhurst Day Centre Association, with a focus on strategic oversight of facilities & building management 

Do you want to support and improve the running of our services for older people, with an oversight of our building?

You could be a trustee for Sandhurst Day Centre Association, our charity that provides activities and social time for local older people, in our bespoke Centre.

Developed in the 1970s and first Registered in 1983, the charity is an unincorporated Association, with work in progress to become a Charitable Incorporated Organisation.

In 2024, the Centre turned over ~£300k, an increase from previous years, with a small surplus made. The Centre Manager, employees and volunteers are responsible for day-to-day running, while trustees offer strategic oversight of operations, planning for the future.

The role and what we are looking for in a new trustee

Trustees are the people who make the top-level decisions for our charity. Our Board includes people with experience in services for older people, and we’d expect all trustees to have empathy with our cause and our beneficiaries. 

We are looking for a new trustee to add additional professional input to the running of the building and its facilities. The role will aid the Centre Manager by offering analyses of Health & Safety, building management and the physical environment. You will bring relevant knowledge, skills and experience in these and associated areas.

You don’t necessarily need prior experience of charity trusteeship, as full induction to our organisation will be provided, plus specialist support as a new trustee including access to external training.

If you can think strategically and plan long-term, you have the primary skills needed by our trustees; you’ll also need to be able to work collectively with other Board members. Support from our paid employees is always available, as they will be dealing with the day-to-day running of the organisation.

We are a charity not a business, but we apply business principles to governing our organisation. We are looking for people from a variety of backgrounds to join our charity. We want to expand the diversity of our board, in all meanings of the word, and strongly welcome applications from people from less-represented groups. 

The focus of a trustee role is strategic, and trustees will not be expected to get involved in the organisation’s operations on a day-to-day basis; however, contact and liaison with other trustees, volunteers and employees is expected.   

We ask for about five hours per month, which includes all meetings, discussions, etc.  You will need access to digital communications, as much of our charity’s business is run that way.

How to apply  

A detailed Role Description and Skills Specification is attached to this advert, with more further information and application to Brian Wilson, SDCA trustee, via Apply Now, below.

Your CV (or similar) and Cover Letter will be read by our existing trustees, and an interview offered as soon as mutually convenient.

Role title: 

Volunteer Classroom Assistant (Online) – English, Maths, Science  

Where: 

Online (Zoom) / Nova New Opportunities, 2 Thorpe Close, W10 5XL

When: 

Immediately, minimum commitment of 3 months. 

Support 1-2 classes a week (45 minutes per class), Monday - Thursday between 16:30 and 20:30.

About Nova:  

Based in North Kensington since 1983 and serving its poorest wards & those of surrounding London boroughs, Nova works with individuals from marginalised and disadvantaged communities who are looking to develop their potential and achieve a better future for themselves. Nova brings about real and lasting change in people’s lives by addressing every person as an individual and seeking out ways to best support that person to reach their goals. We endeavour to help every person that comes to us who is motivated and committed to improving his or her life.   

Reaching 2,500+ people each year, we believe in improving people’s lives one person at a time, helping committed and motivated individuals to achieve their potential by:  

• Developing knowledge, education and confidence 

• Connecting diverse groups

• Providing opportunities 

Our work, operates on 2 levels:

• Grassroots Community Support – including responsive actions (e.g. Grenfell, COVID-19), education, IAG, family programme and volunteering  

• Wider Reaching Dialogue Events and Influencing – focussing on challenging stigma, prejudice and inequality – working with individuals, organisations, networks and decision makers to move through conversation to action 

Purpose of role: 

Support the Nova Family Programme tutors in facilitating online home school sessions.

Role Description: 

This role will be to act as a teaching assistant to tutors delivering online English, maths and science classes (for young people at Key Stage 2 and 3). With the disruption of Covid-19, many families have been thrown into the unknown world of home schooling – made even more challenging when your own education isn’t up to scratch or English is your second language. We are delivering a free programme of online home school support to those who have been most negatively impacted by being out of school. Now that Schools have reopened, we will be continuing these sessions to ensure that learners do not fall behind as Schools focus on catching up on lost learning. The aim is to support children who may be falling behind with their studies and mitigating as far as possible the widening attainment gap. 

You will: 

• Enjoy working in a team 

• Provide tutorial support 

• Position yourself as a resource for learners 

• Work one-on-one or with breakout groups of learners who need additional help 

• Facilitate the zoom classroom as required 

You need to be: 

• DBS Checked 

• Confident in the use of IT 

• Some experience of supporting learners with Maths/ English 

• Experience of working with young people 

• Committed

• Competent 

• Reliable

• Honest 

• Punctual 

• Patient 

• Fair 

• Open minded 

• Learners may come from various cultural backgrounds and face different learning challenges. You will need to be at ease whether supervising an entire class or working one-on-one with students.

• Comfortable following Nova staff directions and working independently 

Further information: 

• Induction and appropriate training will be provided.

• Teaching or coaching experience would be desirable but not essential. 

Main point of contact/supervisor: 

Matthew Barnett 

IMPORTANT: An enhanced DBS check is required for this role, and so we are unfortunately only able to accept applications from UK-based applicants or British nationals living abroad.

Become a Trustee at Bristol Folk House
Help shape the future of one of Bristol’s most creative and welcoming community spaces.

Who we are
Bristol Folk House is a long-standing and much-loved adult education and community arts centre in the heart of the city. Our mission is to connect people through creativity, learning and wellbeing – whether that’s a first-time painting class, a salsa night, a flea market, or a quiet coffee in our garden.
We’re at a pivotal moment in our journey, with big ambitions for inclusion, access, creativity and impact. To help us get there, we’re looking for new trustees to join our board and guide the next phase of our development.
 

Why join us now?
It’s an exciting time to come on board. We’ve launched a refreshed strategy, completed the first stage of a major accessibility and estates project, and are deepening our relationships with Bristol’s communities.
 

As a trustee, you’ll help us to:
- Create a more accessible, welcoming and inspiring space
- Connect with more people across Bristol
- Strengthen our financial resilience and income generation
- Grow our reputation and visibility
- Build an inclusive, future-focused organisation

Skills and experience we’d love to add to the board
We welcome interest from people of all backgrounds, but are particularly keen to hear from those with skills or experience in:
- Property, Estates or Accessibility Projects – helping us complete and plan the future of our building
- Fundraising & Income Generation – particularly from trusts, grants or partnerships
- Community Engagement / EDI – building stronger inclusion and relationships with underrepresented groups
- Strategic Communications / Branding / Digital – growing awareness of what we do
- Finance & Governance – supporting oversight, audit and sustainability
- Creative Sector Leadership – especially if you’ve worked in arts, wellbeing, education or co-creation
 

You don’t need prior board experience – we’ll support new trustees to grow in confidence and understand governance.
 

What we’re looking for
- A genuine interest in creativity, learning and community
- Willingness to contribute actively to board meetings (every two months, 1.5 hours) and occasional working groups
- Commitment to our values of inclusion, collaboration and equity
- Fresh perspectives and lived experience – warmly welcomed
We’re especially keen to hear from people who reflect Bristol’s diversity – in background, ethnicity, age, gender identity, lived experience or professional journey.
 

How to get involved
If you’d like an informal chat or more information, please contact our Chair of Trustees.
 

To express interest, please send a short email telling us:
- Who you are
- Why you’d like to join the Bristol Folk House board
- What skills, experience or perspectives you bring
 

There’s no formal closing date – we’ll be reviewing expressions of interest on a rolling basis.
 

Thank you
 

We believe in the power of creativity to bring people together and transform lives. If you share that belief, we’d love to hear from you.

Make a difference in Kent by joining our team of trustees!

Kent Community Foundation (KCF) is looking for individuals to join our Board of Trustees who have a real passion for our county and want to make a demonstrable difference to the lives of people in our communities.

KCF is a professional grant-maker and local philanthropy advisor for Kent and Medway. We have been established for 24 years; distributing more than £60 million in grants to voluntary sector organisations across the county; supporting small charities to be sustainable and successful, and helping major donors maximise the impact of their donations.

Trustees are the volunteers who lead charities and decide how they are run; setting strategic plans, monitoring the performance, impact and sustainability of the charity and overseeing its governance. People of any age and background can be a trustee, and we're looking for people with specific experience to help us support communities in Kent. We are particularly interested in applications from people who are typically under-represented on trustee boards.

We have a comprehensive trustee induction programme, so if you have never been a trustee or on a board before, we will ensure you have all the knowledge and support you need.

Trustee: Desirable skills

We are looking for applicants to have one or more of the following:

· Lived experience of the communities we work with and the issues which arise in our county

· Experience of grant making; either as a philanthropist, grant maker or grant applicant

· Experience in working with or within social enterprises

· Experience in communications and PR

· A background in socio/economics, or connections with education in that field

· Knowledge of, and experience in promoting diversity, equality and inclusion

· Professional experience or active interest in technology, digital communications and AI

· Long term connections and networks with any of our stakeholder groups in Kent; such as philanthropists, businesses  owners, key voluntary sector influencers

We hope to recruit up to three new trustees with different experience to offer, who can give some of their time and expertise to help KCF continue to grow and develop. We have four in-person Board meetings a year, and trustees also sit on at least one of our sub-committees, which meet two to four times a year (often remotely). There are also occasional events trustees are invited to attend to promote and engage with our work.

Are you passionate about building a more inclusive, sustainable and resilient economy? Are you looking for a meaningful way to use your finance expertise?

ECU is a small, dynamic non-profit working to transform the economy so that everyone has the freedom and security to live a good life. 

We are now recruiting for ECU’s first Treasurer, who will lead at board level on monitoring ECU’s financial performance and sustainability, ensuring that we have robust financial policies and processes in place, and supporting other board members to fulfil their collective responsibilities around finance. 

This is an exciting time to join ECU. We have an ambitious vision for change, a strong analysis of the opportunities and barriers to progress, and a clear view of our role in building a better economy. Our board is committed, collaborative and inclusive, with a strong understanding of its role and remit, and a culture of open dialogue. Our work is challenging, fascinating, and fulfilling – and, with rising levels of inequality, an unfolding climate emergency, overstretched public services and a growing concentration of corporate power, it couldn’t be more important.

Monitoring, evaluation and learning coordinators wanted to help East London Waterworks Park deliver its environmental learning goals. 

East London Waterworks Park is a volunteer-led charity that has won a 2024 New London Architecture award and raised £2m towards buying land from the Department for Education to transform the 14-acre Thames Water Depot on Lea Bridge Road on the border of Waltham Forest and Hackney, into a new biodiverse park with natural swimming ponds, forest schools and community spaces. 

We are looking for a volunteer to track the impact of our educational initiatives, gather data, and support continuous improvement in our learning programs. This role ensures that our learning activities are effective and contribute meaningfully to ELWP’s overarching goals.

This role would include:

• Developing measures of success of existing environmental education initiatives
• Collecting and analyzing feedback from programme participants
• Recommending improvements based on data insights

Schools, universities and youth groups we've collaborated with include:

• Waltham Forest College 
• Henry Maynard Primary School, Walthamstow
• Buxton School, Leytonstone
• Kingsmead Primary School, Hackney
• Daubeney Primary School, Hackney
• UCL 
• Royal College of Art
• University of Westminster 
• Project Zero
• Voyage Youth 
• Loyola University Chicago 
• Vanderbilt University Nashville

The Learning Circle currently meets monthly on a Wednesday evening at 8pm for an hour on Google Meet and spends voluntary time outside of the meeting completing agreed tasks remotely.

We're looking for people to lead on these projects and facilitate the direction of the learning working group.

Individuals with experience in research, programme evaluation, data analysis, or education assessment are encouraged to apply. Attention to detail and an interest in measuring impact will be key strengths in this role. Our roles are quite flexible. We hope that people bring radical imagination, peace with nature, and courageous inclusiveness to the role. 

Your support will help young people and learners improve their environmental knowledge of design and research as well as contributing to our community-owned park. This will in turn provide a sense of stewardship over the land once the park is created and student's ideas have been built into the park. Creating learning projects with educational institutions will also help our charity with the strategy to buy the land through showing the value of our environmental education programme before we create the park. 

You will have a significant impact on the creation of a new biodiverse community-owned park with free access natural swimming ponds. By volunteering in this role, you will help shape the future of East London Waterworks Park as a community-led environmental learning space. This  will also help our charity with the strategy to buy the land through showing the value of our environmental education programme before we create the park. If you’re interested in joining us, we’d love to hear from you!

Target Housing is a resilient, responsive, purpose-driven organisation working at the heart of our communities. As a regional charity, registered provider, and registered care provider, we provide safety, support and hope to some of the most vulnerable people in society, including entrenched rough sleepers, survivors of domestic abuse, people with multiple and complex needs, women who have had children removed into care, and individuals living with mental ill health or learning disabilities.

Following significant growth over the past 5 years, we now own 160 homes and manage a further 800 across the region, with services shaped around human connection, trauma-informed care, and long-term recovery.

We’re looking for a qualified accountant with capacity to give back, to step into the role of Treasurer of our Board.

About the Role

As Treasurer, you will:

• Provide strategic oversight of our finances, helping us stay sustainable while delivering maximum social impact.
• Support the board in understanding our financial position, risks and opportunities.
• Work closely with our Finance Director and CEO to review budgets and ensure compliance.
• Attend bi-monthly board meetings (in-person in Rotherham), and occasional sub-group discussions as needed.

This is a voluntary position with expenses reimbursed, and a chance to be part of a passionate, mission-driven leadership team making a real difference every day.

About You

We’re looking for someone pragmatic, with sound judgement and a good heart. You will:

• Be a qualified accountant (ACA, ACCA, CIMA or equivalent).
• Bring strong financial literacy, but be just as comfortable with conversations about people, purpose and impact.
• Understand the nuances of working in a charity, housing, or regulated care environment, or be keen to learn.
• Be values-driven, collaborative, and believe in second chances and lasting change.

Why Join Us?

Because what we do matters, and how we do it matters even more. We work flexibly, with purpose and compassion. You’ll be joining a charity that’s grown fast, but kept its soul, and you’ll be helping guide us into a financially resilient and impactful future.

Newport Citizens Advice provides free advice services to thousands of people of every year    

We are seeking Trustees, particularly those with experience in income generation, finance, leadership/governance, change management, and communications. 

What will you be doing?

As a trustee you will have an essential role in supporting the organisation at a time of many exciting and challenging developments

We are in the process of securing new accommodation with the intention of moving to newly designed and refurbished premises for the whole organisation within the next year.

We are also currently developing new services in immigration - the first of their kind in any Citizens Advice organisation in Wales and we are also developing new services in housing and homelessness.

Our partnership work is also a key area for further development as we move towards delivering more and more services collaboratively.  

Our governance structure consists of a Trustee Board and sub-committees for finance and personnel and for performance, risk and compliance.  Trustee input is also encouraged in the Research and Campaigns Group, Health and Safety Committee and throughout the annual Business Development and Planning process. 

What are we looking for?

Each individual member of the trustee board brings skills and qualities to the board. They add to the collective knowledge and experience by providing:

• commitment and availability to attend trustee board meetings sub-committees and task groups
• effective communication skills
• knowledge of local needs and resources
• commitment to the aims, principles and policies of the Citizens Advice service
• willingness and ability to act in the best interests of Newport Citizens Advice
• ability to understand and accept their responsibilities and liabilities as trustees and
• willingness and ability to learn, and to develop and examine their own attitudes
• ability to think creatively and strategically, and exercise good, independent judgement
• ability to work effectively as a member of a team.

What difference will you make?

Our trustees provide essential expertise, guidance and insight that help shape the work and direction of Newport Citizens Advice and at this point in time will also make a valuable contribution to ensuring our success in a period of significant change.   

Before you apply

We will invite any interested candidates to an informal meeting to enable them to find out more about the organisation and role and decide if they wish to continue with an application.  Once this is confirmed an interview will be arranged with a panel led by the Chair of the Trustee Board.  Any recommendation for appointment will then be approved by the Board.

The process has no specific deadlines and we aim to respond promptly to all applicants.

Cats Protection is the UK’s leading feline welfare charity and our vision is a world where every cat is treated with kindness and an understanding of its needs. As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public.

Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported. Activities include:

· Supporting and encouraging a team of fundraising volunteers

· Planning fundraising events and activities with your team

· Allocating tasks before and during fundraising events

· Keeping financial records from fundraising events

· Encouraging and promoting a professional image of Cats Protection 

· Following policies and guidelines and ensuring licences and permits are obtained for events

You will develop new skills, expand your knowledge and make a significant contribution to improving the lives of cats and kittens by helping raise funds and awareness through organising local events. You will also meet new people, make new friends and be part of a dedicated team of volunteers. You will be supported and guided from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.

We're looking for someone with the following:

· Great people skills and the ability to bring out the best in others

· Excellent organisational skills

· The ability to prioritise and delegate

· An appreciation of the importance of handling money and charity resources responsibly

· Fine-tuned communication skills and a passion for engaging with people within your local community

· Basic IT skills to use Cats Protection systems - training and support can be provided

· Committee volunteers need to be aged 18+

Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we come into contact with as part of our activities.

We are seeking a dynamic and dedicated individual to take on the role of Network Volunteering Services Lead who can work and lead volunteering groups and leaders in their own way, supported by our central teams

At St John Ambulance, we are looking to embed ourselves within our communities, delivering support which is tailored to the needs of those communities whilst providing a positive experience for our Volunteers.

We need leaders who are passionate about making a difference in their communities, who care about helping and developing others, who will lead and inspire a volunteer movement across a geographical area to deliver Community First Aid, Community Education and Community Fundraising as well as develop our offering for young people. Through leading a team of Volunteer leaders, you will drive excellence in delivery, develop an inclusive and diverse volunteering experience for new and current volunteers, and help navigate through change to build a bigger and better St John Ambulance.

As Network Volunteering Services Lead, you’ll get a huge sense of satisfaction and pride through supporting a team and our volunteers to deliver our essential services. It’s great for you, great for your community and great for our nation.

We will make sure you will have access to a proper induction to volunteering with SJA and the training you need for the role you take on. We will also provide you with a supportive environment while you are volunteering with us. Information about our volunteer roles are included in the role descriptions. What you can expect from SJA, and what we expect from those who volunteer with us, is included in the volunteer charter.

Volunteers would be expected to attend training for the role both online and in person, and to attend regular network weekly meetings to enable them to keep their skills up to date.

If you are successful, you will need to undertake relevant training for the role, details of which will be discussed after you have been appointed.

Closing date for these opportunities is: 31/12/2025

Make a Difference Where It Matters Most. Join Us as a Board Member.

Target Housing is a bold, purpose-driven charity providing safety, stability and hope for people facing some of life’s toughest challenges, from entrenched rough sleeping to domestic abuse, trauma, mental health and complex needs.

We’ve grown rapidly over the last five years. Today, we own 160+ homes and manage another 800+ across the region, delivering trauma-informed, people-centred support that changes lives for good.

Now we’re looking for new Board Members who want to use their skills for something that genuinely matters.

What You’ll Do

• Help steer a growing, values-led organisation making a real difference every single day.

• Bring your insight to strengthen our governance, people decisions and risk management.

• Support strategic thinking across housing, care and charitable services.

• Join Board meetings helld every two months in Rotherham (remote attendance also available), plus occasional sub-groups.

This is a voluntary role with expenses covered, but the impact you’ll have is priceless.

Who You Are

• Someone who cares about people, fairness and long-term change.

• Confident contributing to big-picture conversations, not just your specialism.

• Values driven, collaborative, and unafraid to ask the right questions.

• We are especially keen to hear from people who have legal or HR experience, ready to fill a crucial skills gap on our Board.

Why This Matters

Because behind every decision we make is someone trying to rebuild their life.
You’ll help ensure they get the safety, support and second chance they deserve.

If you're ready to use your expertise for real social impact, we’d love to hear from you. For an informal chat, please contact Steve Crane our CEO.

We appreciate any volunteering help that you can offer YBTC and want to make sure that our

volunteers have a positive experience with us. We pledge to support you as much as we can.

We want to ensure that volunteering with us does not feel too daunting, so the exact tasks might

vary depending on your circumstances. However, some typical tasks may include:

· Asking people you know who might be willing to have a collection box in their business

· Approaching local businesses to display the boxes and collect loose change from their customers

· Building and maintaining relationships with your box holders to inspire loyalty and encourage people to continue giving year after year

· Collecting the boxes in your area as and when required and taking to your YBTC contact

We are looking for people who are:

· Have a warm, friendly and confident outlook

· Willing to learn about the work of YBTC

· Able to communicate with a range of different groups

· Are creative and imaginative – spotting opportunities to boost your distribution

· Are well organised and enjoy meeting new people

· Reliable and able to commit to agreed requirements

We can offer you:

· Induction and ongoing training

· Ongoing support and supervision in your role

· The opportunity to learn new skills

· YBTC commitment to health and safety

Founded in 2003 and originally named Andrea’s Gift and later Brain Tumour Research and Support

Across Yorkshire, Yorkshire’s Brain Tumour Charity (YBTC) is Yorkshire and Humber’s leading

brain tumour charity. Offering practical, financial and emotional support to both adult and child

brain tumour patients, together with their families.

We fund brain tumour research in Yorkshire; we hope this research, dedicated to identifying new

approaches to the discovery and treatment of brain tumours, will improve outcomes for patients.

At YBTC we are a small team who are growing to meet the needs of those affected by a brain

tumour in Yorkshire. Around 15 new cases of primary brain tumour are diagnosed in the region

every week.

Our charity values are Integrity, Compassion, Community, & Ambition.

Our Vision/Mission

To improve the lives of people impacted by a brain tumour in Yorkshire, through local support and

research.

We are seeking a dynamic and dedicated individual to take on the role of Network Training Lead who can work and lead volunteering groups and leaders in their own way, supported by our central teams

At St John Ambulance, we are looking to embed ourselves within our communities, delivering support which is tailored to the needs of those communities whilst providing a positive experience for our Volunteers.

We need leaders who are passionate about making a difference in their communities, who care about helping and developing others, who will lead and inspire a volunteer movement across a geographical area to deliver Community First Aid, Community Education and Community Fundraising as well as develop our offering for young people. Through leading a team of Volunteer leaders, you will drive excellence in delivery, develop an inclusive and diverse volunteering experience for new and current volunteers, and help navigate through change to build a bigger and better St John Ambulance.

As Network Lead, you’ll get a huge sense of satisfaction and pride through supporting a team and our volunteers to deliver our essential services. It’s great for you, great for your community and great for our nation.

We will make sure you will have access to a proper induction to volunteering with SJA and the training you need for the role you take on. We will also provide you with a supportive environment while you are volunteering with us. Information about our volunteer roles are included in the role descriptions. What you can expect from SJA, and what we expect from those who volunteer with us, is included in the volunteer charter.

Volunteers would be expected to attend training for the role both online and in person, to attend regularly network weekly meetings to enable them to keep their skills up to date.

Closing date for these opportunities is: 28/12/2025

To apply for this opportunity, please follow the link below:

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.