Head business development jobs in edinburgh

Purpose of the role

You will help form part of a UK-wide team of remote Helpline Advisors operating the only modern slavery specific helpline in the UK. After completing our training package for new Helpline Advisors (approximately 4 weeks) you will begin working as part of a collaborative and dynamic team responding to a variety of callers and contacts. You will be answering incoming calls, making callouts, sending emails, drafting referrals to external agencies, and maintaining accurate data will be your day-to-day responsibilities. You will contribute to a service that as well as providing information, advice and guidance to our service users, also helps create one of the largest non-governmental bodies of data on the scale of modern slavery in the UK which is used to influence strategy and policy at local, national and international levels. You will provide trauma informed and person-centered information, advice, and guidance to a variety of caller types, including people in and out of exploitation, professionals, members of the public, and businesses.

The deadline for applications is 2359 on Sunday 16 November 2025.

Interviews will likely be held between the 27 November and 3 December 2025.

As an organisation focused on equity, diversity and inclusion, we welcome applications from all sections of the community we serve including those with lived experience of modern slavery, those with diverse backgrounds, cultures, and religion, people of colour, those with disabilities and those from the LGBTQ+ community.

References from previous employers will only be contacted after a job offer. If there are valid reasons for this not to be possible, please mention this on your application.

We’re looking for a permanent full-time support officer to contribute their skills, experience, and personality to add value to our Blesma Support team within the Independence and Wellbeing department at Blesma, The Limbless Veterans. The role is a varied one, focusing on all aspects of welfare and support to our members. 

This home-based role is to support Blesma members in the South West of England by providing a lifeline to members by delivering effective wellbeing support and advice to help reduce the negative impacts of disability and to assist them in leading independent and fulfilling lives. The role also involves representing Blesma and enhancing the charity’s profile within the local community of your area of responsibility. 

The Independence and Wellbeing team works collaboratively across the Association to ensure Blesma’s programmes and services can help our service personnel, veterans and their families.

Blesma is unique as a membership Association as well as a charity. Our members are the heart of all our work – therefore, the impact of Support Officers is clearly visible in the experiences of our inspirational limbless veterans.

If you are interested, and live within the following post code areas, TR, PL,TQ, EX, TA, DT, BH, BA, BS, SN, GY, JE) please read the attached Job Description and apply with your CV and a Covering Letter detailing why you would be an ideal candidate for the role and how your experience and skills match those detailed in the Person Specification.

How to Apply

If you would like to apply for this exciting role, please read the attached Job Description and apply with your C.V. and a Covering Letter which must address the screening questions within the JD. The cover letter should demonstrate how you meet the essential criteria and competencies of the role. 

If you are uncertain about your suitability for this role, we encourage you to apply and allow us to assess your fit.

Please note that we may close this advertisement early if we receive a high volume of applications.

 We look forward to hearing from you.

Community Fundraiser - Home Counties

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Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research? ​

Brain Tumour Research is seeking an experienced and motivated fundraiser to join our team. As a key part of our fundraising efforts in our high-performing East region, you will have the opportunity to drive income generation through a variety of initiatives, including challenge events, fundraising groups, and corporate partnerships such as charity of the year. You will also be responsible for driving initiatives to increase our profile and supporter base within Buckinghamshire, Bedfordshire, Hertfordshire, Northamptonshire and Essex. 

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Key Responsibilities: ​

• ​Generate income across a range of community fundraising initiatives and events, with the opportunity to lead on key projects 
• Steward supporters to help drive the charity’s fundraising activities and growth 
• ​Work with the fundraising team to develop and maintain strong relationships with fundraisers, donors, partners, and key stakeholders ​
• Contribute towards the growth and success of fundraising efforts, ensuring a sustainable income stream for the vital ongoing funding of brain tumour research ​

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Requirements: ​​

• At least one year of fundraising experience, with a proven track record in income generation 
• Strong experience in supporter stewardship  
• Excellent communication skills, with the ability to engage and inspire supporters and partners alike ​
• Passion for Brain Tumour Research and its mission to fund research and ultimately find a cure 

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If you are looking for a fulfilling and impactful role and have the level of experience and skill we are looking for, we welcome your application.

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​We will give preference to those candidates living in the Bucks, Beds and Northants areas of this region.​​​

​We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.​

We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.

Closing Date: 06th November 2025

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We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.

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About you

Do you have excellent communication, organisational and interpersonal skills? Do you enjoy interacting with supporters and building lasting relationships?   Want to use your skills to make it possible for people with myeloma, an incurable blood cancer, to live longer and better lives? 

Myeloma UK is looking for a driven and pro-active Events Fundraiser to join our growing Community and Events team.  You’ll be joining the team as we continue to refine and expand our mass participation events portfolio including London Paris Ride, Great North Run and 100 miles for myeloma. You will have experience in event delivery or project planning, delivering these activities within tight deadlines while successfully building effective relationships.

The role holder will have strong administration skills, attention to detail and work as part of a team.  You will be self-motivated and able to work remotely with little supervision, managing a wide range of tasks and having an interest in sporting and mass participation fundraising events.

Previous experience or knowledge of digital marketing, virtual fundraising events and using Raiser’s Edge or similar CRM system would be an advantage but not essential. 

About the role

As the Events Fundraiser you will be required to research, promote and deliver fundraising events, campaigns and activities, providing excellent stewardship to supporters, whilst working to help achieve monthly fundraising income targets.  You will work to deliver an annual calendar of runs, walks, challenge and sporting events across the UK as well increasing support through Myeloma UK virtual and Facebook events.

The role holder will work with the Senior Event Development Fundraiser to provide the highest quality of event delivery as well as developing relationships, securing support, marketing, delivering and monitoring the event ensuring post event evaluation and future recommendations are made.  They will also work closely with Community Fundraisers, supporting them as they identify opportunities to expand and diversify their fundraising portfolio.

You will work with other teams, develop materials required to support all marketing and promotion of events, ensuring organisational brand, style and key messages are adopted and ensure maximum use of database and other technology to increase operational efficiency within event fundraising.

About us

Myeloma UK is the only UK charity focused on myeloma and its related conditions.  We provide support and influence access to treatments, while researching a cure.  Thanks to life-extending treatments and support, today many people affected by myeloma are able to live longer and to live well.  Together, we support, so no one faces myeloma alone. 

We are committed to bringing together the best and brightest people to help us ensure that every patient has an empowered present and a hopeful future.

Our ultimate goal is to find a cure and make myeloma history. Until then, our mission is to help every patient live well with myeloma for as long as possible. We are committed to diagnosing myeloma earlier, discovering and sharing knowledge, transforming the patient experience and influencing positive change in care.

Our culture

Wellbeing and staff engagement are at the heart of our culture.  We offer our employees a range of benefits including a pension salary exchange scheme, flexitime, flexible working from home with hub-based office working, health plan, employee assistance plan and holiday purchase scheme and we are committed to providing learning and development opportunities for all our employees.

How to apply

If you think you would be a great fit for this role, get in touch and tell us more about yourself by sending the following:

1. A cover letter telling us more about you and what you think makes you a good fit for this role

2. A CV that sets out your career history, with key responsibilities and achievements

Applications close on 26 October 2025 and interviews will be held w/c 3 November 2025.

Myeloma UK is an equal opportunities employer and always welcomes applications from suitably qualified and eligible candidates regardless of:

· sex

· race

· disability

· age

· sexual orientation

· gender reassignment

· religion or belief

· marital status

· pregnancy and maternity

Please note, you will be asked to provide evidence of your eligibility to work in the UK prior to interview selection.

The Organisation

This is a well-established national charity with an income in excess of £100 million, playing a vital role in supporting people affected by a major health condition. The organisation is values-driven, impact-focused, and undergoing continuous improvement in its financial operations. The Finance & Assurance directorate is a trusted partner across the charity, enabling better decision-making through high-quality financial insight and compliance.

The Job

As Financial Accountant, you'll lead a small team and report to the Head of Financial Accounting. You'll be responsible for producing accurate financial statements, managing audit deliverables, ensuring compliance with charity and company law, and driving improvements in financial processes and reporting. This is a hands-on technical role with leadership responsibilities, requiring collaboration across finance, systems, and planning teams to deliver a seamless finance function.

Key responsibilities include:
- Preparing statutory accounts and technical accounting adjustments
- Leading year-end processes and audit engagement
- Ensuring compliance with VAT, Corporation Tax, and Gift Aid
- Driving system and process improvements
- Supporting and developing Associate Accountants

The Person

You'll be a qualified (or part-qualified with suitable experience) accountant with strong technical expertise in SORP/FRS102 and experience in a large, complex organisation. You'll bring a track record of producing high-quality financial reports, managing audits, and improving performance through data and collaboration.We're looking for someone who:

- Communicates confidently with senior stakeholders
- Builds high-performing, accountable teams
- Is resilient, adaptable, and committed to continuous improvement
- Works collaboratively across departments and disciplines
- Champions inclusion and values-driven leadership

What's in it for You?

- A meaningful role in a purpose-led organisation making a real difference - Remote working with occasional office attendance
- Competitive salary in the region of £50,000-£55,000
- 27 days annual leave plus bank holidays, rising with service
- Up to 8% employer pension contribution
- Life assurance and income protection
- Employee assistance programme and wellbeing support
- Season ticket loan and cycle-to-work scheme
- Opportunities for professional development and career progression
- A collaborative, high-support environment focused on learning and impact

What to Do Now

If you're a technically strong accountant who thrives in a collaborative, mission-driven environment, I'd love to hear from you. Apply now or get in touch for a confidential conversation.

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Hours of Work:  37.5 hours per week, Monday - Friday 09:00-17:00 with some flexibility

Location: Head Office is in Cardiff however the successful applicant can be based anywhere across Wales as we have offices in multiple locations and remote-working can also be facilitated.

Purpose of Role

To work within the Contracts and Planning team supporting the delivery of the Trust, Foundation and Statutory Programme. The role is responsible for liaising with teams across the organisation to develop funding bids which meet the needs of the organisation and prospect research, income monitoring and reporting requirements.

Main Duties & Responsibilities

1. Work with operational teams to develop funding applications to meet agreed income targets to help fund core activities and priority projects.

2. To develop and maintain a list of suitable, well researched prospects and ensure that opportunities for funding are not missed by maintaining a suitable pipeline.

3. Regular review of income pledges and received, and the funding pipeline, reporting progress and risks to manager.

4. Liaise with relevant project staff to coordinate and submit monitoring and evaluation reports to funders.

5. Ensure all reporting requirements are met in line with agreed deadlines.

6. To ensure that all relevant administration is recorded accurately on the fundraising CRM and shared team databases.

7. To monitor payment dates and ensure payments are received when expected.

8. Build and maintain relationships with funders, helping them to understand the impact of their support.

9. Support the Contracts and Planning Team with other duties as required, contributing flexibly to wider team priorities and organisational needs

This role is subject to a Basic DBS disclosure.

The Project Officer supports the effective delivery of HACT’s community-focused programmes, with a particular emphasis on operational coordination, partner engagement, and service administration. Working closely with internal teams and external stakeholders, the role ensures that project activities—such as voucher distribution, data management, and partner communications—are delivered efficiently, accurately, and in line with organisational standards.

This role blends project management and client relationship management, requiring a proactive and detail-oriented individual who can work independently and collaboratively, with a primary focus on ensuring HACT successfully delivers the objectives for the Fuel Fund programme. The postholder will act as a key point of contact for partners, manage administrative processes, and contribute to the continuous improvement of service delivery.

Job Purpose

To coordinate and administer the delivery of HACT’s community support projects, with a focus on the Fuel Fund and related initiatives, ensuring timely and accurate processing of partner requests and maintaining strong relationships with Housing Associations, Local Authorities, and other stakeholders. The Project Officer plays a vital role in ensuring that residents receive support efficiently via our partners, while contributing to the overall success and impact of HACT’s programmes.

Responsibilities

• Manage the general administration of the Fuel Fund
• Be the primary point of contact for all Fuel Fund queries (internal and external)
• Manage Expression of Interest requests from Housing Associations, local authorities and third sector organisations, ensuring they meet the qualifying criteria and terms of the Fund
• Manage voucher requests, ensuring they meet qualifying criteria, and issuing to referral partners across the UK
• Manage, and evolve as needed, quality control processes
• Manage collation of reporting data from Housing Associations and other referral partners
• Analyse multiple data sets and produce reports on the Fuel Fund for HACT and external stakeholders
• Provide updates to key HACT staff about distribution progress
• Feed informal and formal progress updates and reporting information to HACT Communications and Marketing colleagues, working with them to communicate project learning and opportunities
• Work closely with colleagues in the wider Communities team to support housing association engagement with HACT’s work and to support key team-wide activity such as the annual Community Investment conference

Required Skills

Essential

• Administrative experience with a good knowledge of and experience in using Microsoft Office
• Strong relationship management and collaboration skills, with an ability to engage, communicate and build relationships with a wide range of stakeholders at different levels.
• Experience of managing multi-partner/ stakeholder projects and knowledge of project management tools and methods.
• Excellent data analysis skills.
• Excellent communications skills, both oral and written.
• Demonstrable track record of preparing and producing data analysis and reports.
• Ability to work autonomously, use initiative and work independently to drive projects through to completion.
• NVQ Business Administration Level 2 (or suitable clerical experience)

Desirable

• An undergraduate degree in a relevant subject.
• Experience working in a charity, social enterprise or local government supporting communities facing hardship
• Experience using organisation-wide CRM systems and utilizing these to manage personal data and project delivery

Job Accountabilities

Complete fuel fund and voucher allocations as per agreed timelines.

Ensure projects operate with a sufficient number of sector partners, for example the number of housing associations referring into the fuel fund.

Monitor and review project reach and impact, using this learning to shape any new methods of delivery, e.g. pilots with other sector partners to reach new audiences.

Collaborate with colleagues to communicate the project opportunities and learning at regular intervals, contributing to the wider thought leadership and collaboration objectives of the Communities team.

Maintain positive relationships with project funder(s), by sharing project data in line with agreements.

Ensure high quality delivery of the project, ensuring robust systems are in place to record activity and monitor compliance with the terms and conditions of the project, improving systems as needed, to support partner engagement and voucher redemption.

Coordinate and lead day to day communications with sector partners participating in the project and ensure feedback is collected and reviewed from project partners and beneficiaries.

Further information

The post holder for this role will be required to complete a basic Disclosure & Barring Service (DBS) check.

The Fuel Fund programme must have dedicated resource at all times during the working week (Monday Friday) and as such, annual leave needs to be coordinated with colleagues in the team to ensure the programme is sufficiently resourced throughout the year.

Employees are also expected to be flexible in undertaking the duties and responsibilities attached to their post and may be asked to perform other duties that are consistent with the grade, responsibilities, and typical scope of the role. Any additional tasks should remain appropriate to the nature of the post and not extend into unrelated functions or specialisms.

All employees are expected to work in accordance with the organisation’s values and behavioural standards, which include being supportive, transparent, respectful, kind, honest, and collaborative. This means fostering a culture of empathy, openness, integrity, and teamwork in all interactions, and contributing positively to the organisation’s mission and strategic objectives.

About HACT

Innovation. Collaboration. Insights.

It’s what we’ve always done.

As the charity of the social housing sector, these are the core values that have driven the transformation and development of housing providers for over 60 years.

We believe the provision of housing is about more than just bricks and mortar – it’s about enhancing peoples’ lives.

By partnering with organisations across the housing sector, we drive value for residents and communities through insight-led products and services which encourage innovation and foster collaboration.

To apply for this role, please share your CV with a one-page cover letter setting out why this role appeals to you and how your skills and experiences meet the key skills points in the job description

Interviews expected to take place on November 17th and 18th. 

Friends of Ibba Girls School (FIGS), which supports Ibba Girls’ Boarding School in South Sudan, is seeking a highly experienced Director of Fundraising and Communications to develop its fundraising strategy, secure new donors, meet ambitious fundraising targets and raise awareness of and support for FIGS through a variety of communication methods.

Friends of Ibba Girls School, South Sudan (FIGS)

Friends of Ibba Girls School, South Sudan (FIGS) was set up in 2011 in response to a specific request from local community leaders to help them translate into reality their vision to build and develop a girls’ boarding school in South Sudan in order to enable girls to complete primary and secondary education rather than drop out of school due to poverty and family pressures.

FIGS has raised over £4.9 million over the last 10 years, particularly through relational fundraising from the wide network of individuals who donate through regular giving, mainly in the UK but also internationally.  Other sources of funds include schools, churches, trusts and foundations, corporates, and business philanthropists, as well as a yearly campaign through the Big Give Christmas Challenge.

FIGS has a committed and hardworking body of trustees, chaired by Chris Trott, former British Ambassador to South Sudan, and now British Ambassador to the Holy See based in the Vatican City, Rome.  The charity currently employs 2 staff who work on fundraising, communications and administration.

In 2023 FIGS Trustees commissioned Windle Trust International (a well-managed UK charity with a long track record of effective work in South Sudan and sub-Saharan Africa) to act as FIGS managing agents in South Sudan, and to provide professional, technical and management advice and support to Ibba Girls Boarding School (IGBS). 

Ibba Girls Boarding School (IGBS)

Ibba Girls Boarding School (IGBS) now educates over 300 primary and secondary school girls from across the whole of Western Equatoria State (an area the size of Scotland but less densely populated) and employs 42 staff (teachers, matrons, cooks, grounds maintenance, night guards and other support staff). The school is on a large, 100-acre green campus and provides not only high-quality teaching in the core subjects on the national curriculum, but also a wide range of co-curriculum subjects like drama, debating, sewing, and farming.

Since its opening in 2014, IGBS has become recognised as a tried and tested visible demonstration of the benefits of boarding school education in South Sudan, where most girls drop out from school before the end of primary and very few complete their secondary qualifications.  IGBS is making a substantial impact across South Sudan, by providing good quality “all-through” integrated girls’ schooling, for both primary and secondary girls, from any background and of any faith or none.

IGBS is achieving both tangible and intangible measures of success, including reduced drop out from school; excellent exam results; a safe, stimulating, happy and nurturing culture; empowering young women who can exercise leadership locally and nationally for this new nation (independent since 2011). IGBS is now attracting widespread recognition in South Sudan for lifting standards of teaching and learning, and acting as a beacon of light and hope, whose example can gradually ripple out to other schools across South Sudan. 

The Opportunity

This is a great moment of opportunity for a highly experienced fundraising and communications professional with a strong and demonstrable track record to play a crucial role (alongside a subgroup of trustees and two paid staff) in reviewing and refreshing FIGS’ fundraising strategy for the short, medium and longer term, and in raising FIGS’ profile through strategic communications. This will support FIGS to reach ambitious fundraising targets to allow us to increase the number of girls in the school to full capacity and implement multiple capital projects on the school campus over the next 5 years. The fundraising challenge also includes deepening and expanding FIGS’ donor base, while sustaining and engaging the large network of existing supporters and loyal donors, supported by effective communications and PR. You will lead and direct the fundraising work and will use your skills across a wide range of fundraising functions, including cultivating gifts from wealthy philanthropists, and through wills and bequests. You will also lead on delivering FIGS’ communications strategy, identifying opportunities to raise its profile with target audiences using a variety of relevant communications channels. You will have experience of digital and social media campaigns, and will oversee the development and dissemination of strategic communications materials in support of FIGS’ fundraising and profile-raising objectives. You will ideally have experience working on projects in fragile or developing contexts and an interest in education and gender equity.

There is plenty to enjoy in the varied work, where one can see visible results not only in FIGS’ fundraising targets, but also in the impact it has on the school, its students and staff, parents and communities across Western Equatoria State and across the nation of South Sudan.

Key Responsibilities

• To support the design and delivery of FIGS’ fundraising strategy and action plan, achieving or exceeding targets and KPIs, both financial and non-financial, as agreed with the Chair of FIGS Trustees, Treasurer and Chair of its fundraising sub-group
• To oversee and deliver FIGS’ communications strategy, and raise its profile with existing and new audiences through strategic communications and PR
• To widen the existing network of donors, based on relationship development and management
• To maintain active engagement with existing supporters and donors
• To identify and generate new fundraising opportunities, from the corporate and philanthropic sectors, as well as from other organizations, groups and individuals
• To generate a pipeline of activities across a range of fundraising streams
• To undertake PR and communications work in order to support the fundraising strategy
• To lead the design and distribution of PR and comms materials, including website, regular newsletter, leaflets, social media.
• To line manage FIGS fundraising and comms staff
• To produce progress reports for FIGS Trustees about fundraising in relation to targets and budget and make recommendations for future workstreams
• To attend key fundraising and supporter events to generate significant income, support and profile
• To act as an ambassador for FIGS
• To ensure fundraising and comms activities are in line with FIGS’ values and policies, relevant legislation and the Fundraising Regulator Code of Practice.

The selection process and how to apply 

The post can be undertaken on a full-time or part-time basis (where part-time is at least 24 hours a week).  Hours can be flexible by arrangement. The person will work mainly from home, liaising online with FIGS and WTI Trustees, staff, and volunteers and with the Board of Governors and Head Teacher of the school in South Sudan.

Some travel to fundraising and communications events in London and elsewhere will be needed. A three-year rolling contract will be offered in the first instance, with annual review and the potential for extension, subject to achievement of agreed performance measures and targets. The salary is in the range of £45-70K (or pro rata) depending on track record and experience. 

To apply please submit your CV and a statement of up to 500 words explaining how you can contribute to FIGS’ fundraising and communications work, including evidence of your fundraising and communications experience, achievements and approach.  Please provide the names and email addresses of two referees who would only be contacted after a job offer.  Please apply by 9 am 29th October 2025 through CharityJob.

First and second round interviews will take place during November. 

We are committed to equality, diversity and inclusion, and welcome applications from a wide range of identities and backgrounds.

The Senior Digital Marketing & Participation Manager will lead the AMA’s marketing and participation strategy, to build financial growth, visibility, and engagement through co-creation with our community of members. This role will integrate brand development with participatory marketing to develop deeper community connections with members and non-members.

We are looking for someone who will champion innovative, inclusive, and data-informed approaches to build the AMA’s profile and amplify the voices of our members. Our ideal candidate will have strong digital marketing experience at a strategic level, be confident in leading and developing a small team, and have a balanced creative and commercial approach.

As a small team, all of our senior roles include an element of practical delivery and administration. We’re looking for someone who can lead at a strategic level, but is also happy and capable delivering some practical elements within their role too.

Essential experience, skills and attributes

• Experience of leading, developing, and inspiring a small team
• Experience of leading successful digital-focused multichannel marketing strategies driving both income and impact
• A data-driven approach and be confident in analysing data and turning insight into actionable strategy
• Experience in building and engaging digital communities or membership growth initiatives
• A passion for the work, potential, and benefits of the Arts Marketing Association

For more information about the role, and who we're looking for, please visit the AMA website to view the full advert and download the job pack. 

Please note: the AMA is a 4-Day Week organisation, so our full time hours are 30 working hours per week (32 including breaks) for full time salary. These are usually worked Monday - Thursday, with Fridays as a non-working day, but we can be flexible on this. 

At Action for ME, we believe that change won't just happen; it has to be made. That's why action and impact are at the heart of everything we do. Whether that's helping people today with support, information, or care. Or working towards securing future change through our research and campaigning work.

The intent of everything we do is to pursue positive impact for the lives, rights, and futures of people affected by ME.

More information can be found in the application pack. 

You will play a pivotal role supporting the Charity in several different ways. Working with the Senior Leadership Team, you will ensure the smooth running of the organisation, providing administrative support to the Director of Operations and the Chief Executive. As a self-starter you will manage a range of tasks such as diary management, meeting minutes, assisting with event administration and HR administration. No two days will be the same!

You will be the point of contact for our HR, recruitment and training systems, ensuring consistency and assurance across the organisation. You will support HR administration such as supporting recruitment, on-boarding and off-boarding of colleagues as well as taking minutes for Board meetings, so you will need to be able to maintain a high level of confidentiality.

As a team player, you will provide comprehensive, confidential and sensitive people-orientated administration support, developing a deep understanding of our organisation, our work and build strong, effective working relationships with colleagues.

Remote working at home can be challenging for some and for others, it works incredibly well. You will need to be able to work on your own, use your own initiative and ensure you are proactive in maintain good levels of communication and contact with your colleagues to ensure we deliver the best service possible to people with ME.