Head of business development jobs
We're looking for a kind, compassionate and resilient Service Manager to join our Braknell Young People's Service.
£40,000.00 per annum, working 40 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Join Look Ahead as a Service Manager for Bracknell Young People, where you'll oversee innovative 24 hour supported accommodation for young people aged 16-25 . You will oversee four projects and diverse teams within the Bracknell Forest Council area.
As a Service Manager, you will lead and inspire front-line staff, fostering leadership and competence development within your team. Your operational excellence will ensure effective management of all projects, maintaining high standards in service delivery. You will be responsible for upholding regulatory responsibilities (OFSTED), ensuring a safe and welcoming environment for our customers, and driving continuous improvement through quality assurance.
In this role, you will actively listen to and engage with young people, ensuring their voices are heard and their needs are met. Developing and maintaining essential external partnerships will be key to providing a robust support structure for our customers.
We are looking for an empathetic leader who can connect with young people and staff alike, showing genuine care and understanding. You should be adept at comprehending and implementing policies and procedures to benefit both customers and the organisation. Excellent communication skills are essential for effectively liaising with stakeholders, Children services, Commissioning teams, and OFSTED. A proactive approach to service development and regulatory compliance will be crucial to your success.
You'll have the chance to grow your leadership skills and advance your career in an organisation that prioritises personal development and values partnerships and collaborative efforts.
What you'll do:
- Drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary
* Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets
* Successfully lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
* Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution
* Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
* Responsible for maintaining quarterly staff succession plans
* Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective
* Responsible for managing and allocating customers to support staff (casework management)
* Develop key business relationships with all relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
* Plan, organise and prioritise operations within your contract to ensure maximum efficiencies/utilisation of all resources
* Working with your team lead creative and ambitious customer involvement plans across the patch and ensure successful implementation
* Where appropriate to role, carry client group specialism activities, linking in with other Managers and Heads of Operations to ensure focussed integration of specialisms across the whole organisation
* Lead quality visits, using Look Ahead's local indicators to monitor quality/performance, set targets and lead action plans to ensure highly rated services that reflect requirements of local funders and local and national standards
* Responsible for producing and submitting Monthly Management Reports to the Performance team, ensuring that all data gathered on local KPI's are accurate and up to date
* Drive continuous improvement initiatives across contract portfolio ensuring Look Ahead continues to set and achieves sector best practice standards and is held as a benchmark to competitors
* Develop and maintain excellent internal management relationships with all other Look Ahead departments and functions, ensuring sharing of best practice and supporting initiatives to improve organisational performance
Please see our website for the full job description.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are thrilled to partner with The Leprosy Mission Great Britain (TLMGB). They are the world’s largest leprosy-focused organisation. An incredible international Christian charity with over 150 years’ experience in serving people affected by the disease. Operating across 9 countries in Africa and Asia, The Leprosy Mission brings hope and change to those affected by this disease.
With new projects underway to transform digital operations, TLMGB are looking for a creative, organised, and technically confident professional to join as their Digital Campaigns & Web Executive. You'll play a key role in delivering impactful fundraising campaigns, managing website content, email marketing, and social media scheduling, all while sharing powerful stories that inspire action. If you have a curious, proactive mindset, strong digital skills, and a heart for mission, this role offers the chance to make a real difference and help grow supporter engagement.
The successful candidate must be able to demonstrate:
- At least 1 years’ experience in website management or email marketing
- Experienced user of Marketing Automation and Email Marketing platforms and Content Management Systems
- Creative thinker, able to turn fundraising strategies and campaigns into engaging and illuminating online experiences
- Experience with META for Business tools and other social ads platforms
- Experience in analysing digital campaign results and using insights to drive improvements and new ideas
This is a fantastic opportunity to join a fun, supportive team where your work truly changes lives. You’ll help bring hope to people who have been rejected by society, while growing and learning alongside others. You’ll be part of a charity where creativity is encouraged and your development is a priority. Most importantly, you'll play a part in building God’s kingdom here on earth, there’s no greater reward. If you're passionate about making a difference and want to be part of something meaningful, we’d love to hear from you.
For more information and/or and informal chat, please contact Nick Thomas, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.
We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion*, sexual orientation, age, veteran status or other category protected by law.
*In accordance with the equality act 2010 it is a genuine occupational requirement that the post holder is a practicing Christian.
Location: Hybrid – Peterborough, min 2 days onsite
Closing date for applications: Rolling. However, applications are being reviewed on a rolling basis, so please apply without delay to avoid disappointment.
The role of a Community Fundraiser is incredibly diverse. You will assist people raising money through third-party events such as the Great North Run, support local participation in national campaigns like The Great Daffodil Appeal, recruit and guide fundraising groups and volunteers, engage small businesses and corporate partners, and encourage individuals to take on their own fundraising challenges.
You’ll witness firsthand the incredible efforts of our fundraisers and develop strong relationships with truly inspiring people. The impact of a Community Fundraiser extends far beyond the initial interaction. You could be the spark that inspires someone to champion Marie Curie as their workplace’s Charity of the Year or to include us in their will, creating a lasting legacy. The ripple effect of your work is profound!
Duties & Responsibilities
- Form new community fundraising groups by hosting events and meetings with potential volunteers.
- Execute an annual volunteer recruitment plan, including volunteer induction, training, and management.
- Building Fundraising Relationships
- Provide excellent stewardship to supporters, expanding the network of individuals, groups, and corporate supporters.
- Follow up on leads from the Hot Prospect Action List and represent Marie Curie confidently in various settings.
- Support high-value event participants to achieve targets and deliver excellent service to the public, encouraging support.
- Collaborate with local businesses, Marie Curie Retail staff, and other fundraising teams to support initiatives.
- Meet annual budgets and performance targets, providing timely updates and monthly reports to the Head of Region.
Skills:
- Able to provide good stewardship to supporters
- Able to understand volunteer needs and motivations and develop them
- Excellent interpersonal and networking skills and able to build good working relationships
- Good communication and presentation skills
- Able to prioritise, plan and organise own workload
- Able to work to targets, plans and budgets
- UK driving license and access to your own vehicle
Application Process
As part of your online application, you will be asked for a CV and covering letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role. Please cite your preferred location.
Close date for applications:10th August 2025
Salary: £27,450 - £30,500 per annum
Contract: Full time, Permanent role
Based: Hybrid – Newcastle Hospice/North East
Interview: w/c 18th August 2025
Benefits you’ll LOVE:
- Flexible working. We’re happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care
Additional information
This role will be subject to receiving an basic DBS criminal record check.
We reserve the right to close this vacancy early. Agencies need not apply.
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
We're happy to accommodate any requests for reasonable adjustments. Please email any requests to the recruitment team.
The client requests no contact from agencies or media sales.
Ready to use your technical skills to help drive meaningful change?
We're looking for a skilled and motivated Senior Data Officer to support the delivery of high-quality data operations at the Motor Neurone Disease (MND) Association. You'll play a vital role in managing and enhancing our CRM systems, ensuring data integrity, streamlining processes, and enabling colleagues across the organisation to work more effectively. This is an exciting time to join, as we prepare to implement a new CRM system that will transform the way we work.
As a Senior Data Officer, you will be part of our Data & Insight team within the Finance. Working closely with colleagues in Digital, ICT and Fundraising, providing technical expertise while developing and improving data flows and reporting processes. This is a hands-on role for someone who enjoys working with data tools, scripting, and automation, and who can collaborate well across teams.
Key Responsibilities:
- Support the Data Operations & Standards Manager in maintaining data quality and system integrity across our databases.
- Deliver training and day-to-day support to users of our CRM systems, including making agreed system adjustments.
- Manage CRM user access, data cleansing, reporting and administration.
- Lead on technical development projects to improve automation and streamline processes using tools such as SQL, Power Automate or Python.
- Help design and maintain system integrations using APIs or middleware platforms.
- Reduce manual processes by developing efficient data flows across systems.
- Oversee imports and ensure accurate processing of new and updated data, including from external data agencies.
- Analyse and interpret data sets to support performance monitoring.
- Work with the Insight & Analytics Manager to support reporting processes and develop insights.
About You:
- Proven experience managing and improving database systems and processes.
- Strong SQL skills are essential.
- Confidence using automation tools like Power Query, Power Automate or similar.
- Familiarity with APIs or system integrations, and knowledge of ETL processes.
- Experience handling bulk data imports and reconciliation.
- A good understanding of GDPR and data management best practice.
- Excellent communication and interpersonal skills.
- The ability to manage competing priorities in a fast-moving environment.
- A strong analytical mindset with an eye for detail.
Experience with Dynamics 365, LogicApps, the Microsoft Power Platform or KingswaySoft would be an advantage - but training can be provided.
About Us:
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
Our Technology Teams:
We are ambitious and eager to drive delivery of our new strategy. We are transforming and redesigning our Digital, Data and IT services so that we are set up to work in close partnership with all our user communities to harness technology that drives our mission forward.
We are developing the skills and ways of working for our current teams and expanding the teams with new roles across all our services. We are looking for people who want to come together and use their skills to make a difference for people living with and affected by MND. We are embedding new product led ways of working and want to bring in more technical knowledge that will help us make the most of new CRM and Service tools.
What We Offer:
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
- 24/7 GP access via phone and video.
- Life assurance and confidential counselling helplines.
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
- Access to Benefit Hub for discounts on everyday shopping.
- Enhanced pension scheme.
- Opportunities for training and personal development.
- Hybrid working.
The full job description is available in the candidate pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office a minimum of 1 day per week, with occasional travel to our London office.
We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.
How to apply:
Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.
- Management and enhancement of database systems and processes along with analysis, problem-solving and decision-making skills
- Strong ability to automate data processes using SQL, Power Query, Power Automate, or other tools and experience of working with APIs or system integrations.
- Knowledge of ETL processes and data flows with an appreciation for best practice.
Important Information:
- We may close applications early if we receive a high volume, so early submissions are encouraged.
- If you require sponsorship for this role, please clearly indicate this in your application.
- Depending on the role, a DBS check may be required.
- If you need reasonable adjustments during the application or interview process, please contact us for support.
- We are happy to consider alternative application formats for those who find the online form challenging.
This is a brilliant opportunity if you are looking to take the next step, grow technical capabilities, and play a part in shaping how data and technology drive progress at the MND Association.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a motivated professional HR Adviser, knowledgeable in employment law with strong organisational and communication skills? Join our Diocese HR Team where you will have the opportunity to use your skills to make a difference.
The HR Adviser is responsible for providing expert guidance and support to managers and employees on a wide range of human resources matters, ensuring compliance with employment law, internal policies, and best practice. This role plays a critical part in promoting a positive employee experience and supporting the organisation’s people strategy.
This is an exciting time to join our friendly, busy, and supportive team as we implement our 10-year Mission Plan, shaping the future of our Diocese and the communities we serve.
Covering Hampshire, Berkshire, South Oxford, and the Channel Islands, our Diocese is home to 87 parishes and 50 schools, serving over 27,000 practising Catholics and supporting 32,000 children and their families. Our work is both challenging and deeply rewarding, offering the opportunity to be part of something truly meaningful.
Employee benefits include 25 days paid holiday plus bank holidays, free life assurance and employee wellbeing programme, and contributory pension scheme.
If you are inspired by the idea of working in a values-driven environment where your efforts will have a lasting impact, we would love to hear from you.
Salary: £19,200 per annum pro rata (£32,000 FTE)
Contract: Permanent, working 22.5 hours per week
Location: St. Edmund House, Bishop Crispian Way, Portsmouth, PO1 3QA. 2 days office based, 1 day work from home.
Some occasional travel may be required across the Diocese; you will need a valid driving licence and access to a vehicle.
HR Adviser – Job Description
Key Responsibilities
Advisory
- Provide advice to line managers on employee relations (ER) issues e.g. policies, performance management, end-to-end absence management including return to work meetings, reporting and occupational health referrals etc. Able to resolve complex employee relation issues and conduct investigations where necessary.
- Provide advice to managers across all policy and practice areas, for example on family friendly policies such as maternity, paternity, shared parental leave, carers leave, etc.
- Support the maintenance of existing policy documentation and make changes where applicable
- Proactively take responsibility for the adherence and implementation of HR policies
- Support line managers in the management of employees in probation, and where necessary extension cases
- Support line managers in performance management practices, objective setting and performance improvement plans (PIPs)
HR Analytics
- Report on HR analytics monthly and quarterly for the HR Manager, for example on headcount, sickness, recruitment analytics, staff turnover and remuneration reports.
Benefits and Payroll
- Support the HR Manager with reward strategies and implementation
- Prepare payroll changes each month for HR Manager sign off
- Assist the HR Manager with annual benchmark surveys
- Support the HR Manager in liaison with benefit providers
Talent Acquisition and onboarding
- Responsible for efficient and accurate end-to-end recruitment in all areas across the Diocese.
- Coordinate and execute the Diocese recruitment processes to include working with recruitment agencies, posting job adverts, liaising with line managers for shortlisting, offers of employment to suitable candidates, and onboarding. Liaison with the HR Administrator who will support the administration and onboarding.
- Ensuring the new joiner inductions are organised and all documentation has been received and checked.
- Produce and issue relevant documentation following promotions, job title changes, salary increases and ensure that HR records are updated accordingly by the HR administrator
Learning & Development
- Identify learning needs and appropriate methods of meeting needs in the most cost-effective way.
- Support the HR Manager in the delivery of training as required, including annual conferences and line manager training.
- Ensures training requirements are met to fulfil and maintain health and safety requirements such as First Aid and Fire Safety.
- Ensures that refresher training is completed for existing employees in data protection, cyber security, health and safety, and EDI.
- Be a trusted advisor and coach to line managers on people related issues.
- Ensure all documentation is completed by employees who are supported in their further training and education by the Diocese, including a Further Education Support Agreement.
General
- Regular review of data integrity and updates to the HRIS.
- Support the HR Manager to drive workforce planning, talent acquisition, and retention strategies
- Deal with queries from the HR inbox to ensure effective and prompt responses
- Involvement in HR projects and new initiatives as required
- Updating of HR intranet pages.
- Contribute to HR-related projects such as organisational change, restructures, and employee engagement initiatives.
- Keep up to date with developments in employment law and HR best practices.
- Support the HR Manager with volunteer management
Values
- Role Model the Diocese core values of integrity, dignity, excellence, accountability, and stewardship and the ethos and values of the wider Catholic Church.
HR Adviser – Person Specification
Competence, Expertise and Knowledge:
Essential
- Understands the people practices, processes and approaches across the employee lifecycle including for example, recruiting people, conducting learning needs analysis, creating talent pools, developing people policies, analysing people data, managing grievances.
- Able to apply legal knowledge and judgment to people practices
- Able to demonstrate evidence-based practice in decision making
- Proven problem solving ability
- Understands and interprets data and analytics and its usage, and can measure their impact and value
- Able to explore stakeholder needs and concerns using a range of methods
- Experience of managing change and different approaches
- Understands and can influence organisational systems and human behaviour to develop and maintain a positive culture and healthy working environment.
- Able to think in a systemic way to align different elements of the organisations values, culture, structures, people policies and practices to maximise organisational performance
- Aptitude in coaching, mentoring and facilitation
- Ability to manage multiple priorities in a fast-paced environment.
- High level of integrity and confidentiality.
- Proficient in HR systems and Microsoft Office Suite.
- Minimum CIPD Level 5 qualification
Desirable
- Working towards or holds CIPD Level 7 qualification
- Experience of change management
- Experience of working in the reward arena and adept at data analysis
- Experience in not-for-profit sector or public sector
- Experience supporting organisational change and employee engagement initiatives.
How to Apply
Please send a comprehensive and up to date Curriculum Vitae with a covering letter setting out your suitability for the role and motivation in applying. Please state ‘HR Adviser’ in your cover letter title.
The closing date for applications is Sunday 10th August, at 10pm.
We encourage an early application as we may close this advertisement at our discretion before the date stated, if a high number of applicants apply.
You will be notified should we wish to progress your application and invite you to an interview.
The Diocese of Portsmouth is an equal opportunities employer and welcomes applications from all who support the ethos and values of the Catholic Church.
You must have a valid UK Right to Work, as the Catholic Diocese of Portsmouth does not offer UK Visa Sponsorship.
Bringing people closer to Jesus Christ through His Church




The client requests no contact from agencies or media sales.
Are you passionate about tackling health inequalities and championing community-led approaches to wellbeing?
Cambridgeshire ACRE is looking for a skilled and driven Rural Health and Wellbeing Manager to lead the design and delivery of inclusive, sustainable programmes that improve the lives of people in rural communities across Cambridgeshire. This is an exciting opportunity to make a real and lasting difference at a strategic and grassroots level.
We’re a small but mighty rural development charity that believes in working alongside communities to create lasting change. Our growing portfolio of rural health and wellbeing initiatives includes our successful Village Agent scheme and place-based community support programmes. We’re now looking for someone who can take the lead in developing this area of our work — expanding its reach, increasing its impact, and securing its future.
You’ll be responsible for:
-
Leading the delivery and development of health and wellbeing projects, ensuring they are well-managed, funded, evaluated and embedded in local systems
-
Supporting and managing a team of Village Agents
-
Building and maintaining strong relationships with local communities, health and care partners, funders and commissioners
-
Advocating for the needs of rural residents and helping communities create their own local wellbeing solutions
You’ll need to be a confident project manager and relationship-builder with a solid understanding of health and/or social care policy. You’ll bring experience of working with volunteers and communities, strong facilitation and communication skills, and a real commitment to inclusion.
We offer a supportive and flexible working environment, the chance to lead meaningful work that matters, and the opportunity to shape the future of rural health and wellbeing in Cambridgeshire.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Accountability & Learning Officer - Improve humanitarian responses through evidence and learning
London, N1
Full-time, Permanent
Salary of circa £36,000 per annum
When humanitarian crises strike, the DEC stands poised to co-ordinate and deliver incredible responses around the world.
Learning and insight are essential to improving how we respond and we’re now looking for an Accountability & Learning Officer to directly contribute to learning and growth for the DEC and our 15 member charities.
We need someone with monitoring and evaluation experience and a strong understanding of humanitarian crises globally to play a vital role in our dedicated charity.
About Us
The Disasters Emergency Committee (DEC) is a unique membership organisation made up of 15 of the UK’s leading humanitarian charities: Action Against Hunger, ActionAid UK, Age International, British Red Cross, CAFOD, CARE International UK, Christian Aid, Concern Worldwide (UK), International Rescue Committee, Islamic Relief Worldwide, Oxfam GB, Plan International UK, Save the Children UK, Tearfund, and World Vision UK.
When large-scale disasters strike countries that lack the resources to respond, we bring our member charities together to raise funds quickly and efficiently. In times of crisis, our mission is to save, protect, and rebuild lives through effective humanitarian action.
Working as one, we coordinate the UK public’s response to overseas disasters. Through our Rapid Response Network of media and corporate partners, we raise the alarm with the UK public and make donating as easy as possible, with most funds raised within the first two weeks of an appeal.
Since our launch in 1963, we have run 79 appeals and raised an astounding £2.5bn, helping save countless lives and rebuild communities.
At the DEC, accountability and learning are not just processes, they are a commitment to the people affected by disaster and will aid our growth and the development of our members. Your work will help ensure the funds we raise are used effectively and transparently, and that every appeal we launch is an opportunity to do better, together.
***Please download the job description for full details***
What You’ll Do
This role enables the DEC and our 15 member charities to effectively respond to humanitarian emergencies and provide timely, quality, community-focused assistance.
As an Accountability & Learning Officer, alongside your efforts to contribute to our learning and growth, you will shape our work to influence key policy agendas. You’ll be working across such areas as climate adaption, flexible funding for humanitarian action, and locally led humanitarian responses.
Overseeing our monitoring, evaluation, accountability and learning activities, you will support the set-up of projects, build relationships, and co-ordinate activities in all our current operational theatres.
Specifically, your role will involve:
- Assessing humanitarian crises for DEC appeal eligibility
- Maintaining and improving reporting templates
- Setting up and overseeing key learning activities over the appeal cycle
- Overseeing our Collective Initiatives and Shared Services portfolio
- Supporting a range of DEC research and learning projects and reviews
- Helping members to achieve their climate and environment targets
- Leading the design and set up of regular learning events and workshops
- Acting as the key focal point for members’ and partners’ queries
- Acting as deputy for the Accountability & Learning Manager
What You’ll Bring
To thrive in this role, you’ll need:
- Experience with monitoring, evaluation, and research design and/or implementation
- Experience in the international humanitarian/development/charity sector for an NGO, UN Agency or similar
- A strong understanding of humanitarian crises globally
- Detailed knowledge of humanitarian principles, programming, and how the sector operates
- A good understanding of Monitoring & Evaluation frameworks and methodologies used to monitor programmes and measure outcomes
- An understanding of and interest in key policy areas within the humanitarian system
- The ability to thoroughly check and clean large datasets and analyse quantitative and qualitative data
- A degree-level qualification (ideally a post-graduate level qualification) in a relevant discipline
How We’ll Support You
- Flexible working hours (outside of an appeal)
- 25 days' annual leave, rising with length of service (3 years: 27 days. 5 years: 30 days)
- 3% employers’ pension contribution, rising to 8% post probation
- HealthCare Cash Plan, providing an array of health services (~£1,660 cash value, per year)
- Wellbeing support
- Discounted access to various health club providers (via Gympass)
- Discount schemes for various retailers and businesses
- Discounted tickets for events, via Tickets for Good
- Season ticket loan (post probation)
- Financial hardship loan (post probation)
- Cycle-to-work & Car scheme (post probation)
How to apply
If this role is of interest and meets your skills, experience, and knowledge, then please apply with your anonymised CV & cover letter by 9am, Monday 11th August 2025
The DEC is committed to the safeguarding and protection of children and vulnerable adults and participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.
By applying, the job applicant confirms their understanding of, and consent, to these recruitment procedures.
Other organisations may have titles such as Monitoring Evaluation and Learning Analyst, Monitoring and Evaluation Officer, or Planning, Engagement and Evaluation Officer.
Why work for us?
This role is dynamic and challenging, offering a chance to leverage your technical expertise in a way that makes a real difference. You'll be at the forefront of our IT ServiceDesk, ensuring seamless and efficient use of O365 across the organization.
It’s an excellent move for your career development. You’ll have the opportunity to work with a diverse team, solve complex problems, and contribute to impactful projects. The role is crucial for our mission, as your work will directly support our efforts to tackle global poverty and social injustice. Your contributions will help ensure that our systems are robust, our staff empowered, and our operations running smoothly.
If you’re passionate about technology and looking to take your career to the next level while making a meaningful impact, this is the role for you!
At CARE International UK we affirm the dignity, potential and contribution of participants, donors, partners and staff. Our actions are consistent with our mission. We are honest and transparent in what we do and say and accept responsibility for our collective and individual actions. We work together effectively to serve the larger community. We constantly challenge ourselves to the highest levels of learning and performance to achieve greater impact.
About you
The candidate should possess a strong technical background with extensive hands-on experience in managing and supporting Office 365 environments. They should be proficient in troubleshooting and resolving issues related to Office 365 applications, including Exchange, SharePoint, Active Directory, Teams and the use of an IT Ticketing System. Additionally, familiarity with hardware support and the ability to manage and maintain Windows operating systems is crucial.
We are also looking for someone with excellent communication skills, both written and verbal, as they will need to interact with various stakeholders and provide clear, concise support. A proactive approach to problem-solving and the ability to work independently and as part of a team are also essential qualities for this role.
By focusing on these key attributes, we can ensure that we find the right individual who will thrive in this position and contribute positively to our team.
About the role
The role will work with the business, senior management, peers and vendors to support O365 applications, knowledge management using the SharePoint platform and general support in the full range of IT computer problems and queries, install and configure computer systems, diagnose hardware/software faults and solve technical application problems, either in person or via remote connections.
It is therefore essential that applicant is aware this role requires wide range of O365, systems and network skill set to deliver a first-class support service and ensure IT Support runs within agreed SLA’s.
The main areas of responsibility will be:
· O365 Apps
· SharePoint and Teams administration and support
· Azure and Active Directory maintenance
· Service Desk and General IT support
· Cyber awareness and action
· Documentation and Governance
· Automated deployment of software applications, security patch management and end-point
configuration.
· Business system implementations
About CARE
CARE International is one of the world’s leading humanitarian and development charities. We fight poverty and injustice in the world’s most vulnerable places. We save lives in disasters and conflicts. We stand with women, girls and their communities to achieve lasting change for a better future.
Safeguarding
CARE International UK has a zero-tolerance approach to any abuse to, sexual harassment of or exploitation of, a vulnerable adult or child by any of our staff, representatives or partners. CARE International UK expects all staff to share this commitment through our Safeguarding Policy (link here) and our Code of Conduct (link here). They are responsible for ensuring they understand and work within the remit of these policies throughout their time at CARE International UK.
Safeguarding our beneficiaries is our top priority in everything we do, including recruitment. All offers of employment at CARE International UK are subject to:
- satisfactory references. CARE International UK participates in the Inter Agency Misconduct Disclosure Scheme (link here).In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.
- appropriate criminal record checks (including a Bridger check, link here).
By submitting an application, the applicant confirms his/her understanding of these recruitment procedures.
Equality and Diversity
We are committed to Equality and value Diversity.
We are a Disability Confident Employer and particularly welcome applications from disabled people. We guarantee interviews to disabled applicants who meet the essential criteria for the role (see person specification). If you require the candidate brief or need to submit your application in an alternative format, because of a disability, please do get in touch by sending an email to our HR team. We also encourage people from Black, Asian or Minority Ethnic (BAME) backgrounds or LGBT+ to apply for roles at CARE International UK.
Please note that in compliance with the Immigration, Asylum and Nationality Act 2006, all job offers at Care International UK are conditional on eligibility to work in the UK
Closing date: 22/08/2025
Interview date: 01/09/2025
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This person would be responsible for leading on and developing major grant and trust funder relationships, working closely with internal teams on developing these projects further, maintaining a healthy pipeline and undertaking reporting and claims.
The role will also support our front-line services and advocacy teams on securing institutional contracts for direct service provision.
Benefits
All full-time employees benefit from 28 days holiday per calendar year (plus bank holidays). In addtion to these days;
- 1 day in addition to the 28 Holidays to be taken on employees’ birthday.
- 1 day in addition to the 28 Holidays per calendar year to take during religious celebrations of choice/relevant to the employee.
- 2 days to be taken to for volunteering activities (unrelated to work!) of an interest to the employee.
- 3 days are available per calendar year to be taken to alleviate mental health pressures.
- Flexible working conditions are encouraged for those employees to accommodate menstrual health needs.
Pension
Doctors of the World operates a pension scheme with Scottish Widows. Employee contributions of a minimum of 3% are matched by an employer’s contribution of 6%.
Cycle to Work Scheme
DOTW UK have subscribed to the Ride to Work Scheme. They have a wide range of online and instore partners where the employee can easily purchase their bikes from ranging from electric to pushbikes.
Flexible Working
We have a flexible working policy, and employees have the right to have their request for flexible working considered by Doctors of the World. This includes a request (2 requests per annum) to work outside of the UK for up to 4 weeks per year and to define the working arrangements (according to needs of contract) to balance working from home and office/clinic.
We work tirelessly to empower excluded people to access healthcare.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Philanthropy Manager (Major Donors)
Salary: £40,000 to £45,000 per annum
Location: Hybrid – London EC1Y/Home/Travel to events
About MQ Mental Health Research:
MQ is the first major charity funding mental health research. By connecting scientists with supporters, together we strive to understand mental health, improve treatments and prevent mental illness.
We champion and fund world-class research to transform the lives of everyone affected by mental illness. By connecting scientists with supporters, together we strive to understand mental health, improve treatments and prevent mental illness.
About the Role:
You will play an active role in identifying, cultivating, securing, managing and retaining donors, and soliciting major gifts, with the full support of the Executive Leadership Team and Chair of Trustees.
Here's a summary of your key responsibilities:
- Prospect and cultivate new individual supporters to donate 5 figure gifts using a variety of tactics, such as attending in person networking events, gaining introductions from our Development Board, Trustees and other senior supporters
- Personally manage a prospect pool of individuals to steward and re-engage to donate 5 figure gifts
- Maximise the partnership opportunities with the Lord Mayor’s Appeal.
- Develop written materials and proposals to engage prospective individual donors and report on the impact of their donations
- Develop stewardship and cultivation activities (e.g. webinars/ drinks receptions for mid-level donors)
- Use the support of senior leadership and members of the Board of Trustees to cultivate prospects as needed
- Work with colleagues to identify and scope new high value partnership prospects and application opportunities
- With the support of the Head of Development, develop and implement the donor giving strategy
- Report against income, expenditure and other targets
- Keep MQ’s central database up to date with all prospect actions
About You:
This role is for you if you are self-motivated and an experienced relationship fundraiser and driven to ensure that targets are hit and projects are delivered to the highest possible standards.
You will have demonstrable experience of managing 4 and 5-figure+ gifts from donors and be a sophisticated communicator with the confidence to build relationships with and inspire colleagues and donors.
We are open to receiving applications from both experienced Fundraising / Philanthropy Managers as well as Fundraising Officers looking for the next step up.
Essential role requirements include:
- Previous major donor fundraising experience
- Exceptional communication skills particularly in understanding and translating complex information and turning it into compelling written proposals
- Has a can-do attitude
- Demonstrates a commercial mindset
- Good interpersonal, influencing and relationship-management skills, at all levels.
- Willingness to attend networking events as required
Desirable Skills:
- Experience of Blackbaud’s Raiser’s Edge/NXT is desirable but not essential.
- Background or study in relevant fields of mental health sciences
What We're Offering You:
In return, we offer a great working experience within a friendly team. Hybrid working (in the London office Mondays and Tuesdays, with the remaining days from home). We are located near Barbican Tube.
Plus, we offer lots of generous benefits and training opportunities.
We're a Sunday Times Top Company to work for.
Benefits
- Flexible working: As a mental health charity, staff wellbeing is of paramount importance. We operate a core hours policy (10-4) to encourage flexible working and staff are mainly home based with the requirement to come into the office two days per week. A standard full-time working week is 35 hours, plus an hour for lunch breaks.
- Holidays: Annual holiday entitlement of 28 days plus bank holidays.
- Wellbeing Allowance: MQ provides an allowance of up to £1200 per annum for each employee to spend on activities that increase their wellbeing. This is paid through payroll and is taxable.
- Cycle to work scheme: An interest-free loan is available to enable employees to purchase a bike and accessories, repaid via equal deductions from the employee’s salary over 12 months.
- Employee Assistance Programme: All employees and their families have access to a 24-hour confidential advice and support line.
- Counselling: Employees have access to a number of free face-to-face sessions, via the EAP scheme.
- Pension: MQ makes contributions of 5% and employees make contributions of 3%.
- Season Ticket Loan: An interest free season ticket loan is available, repaid via equal deductions from the employee’s salary over 12 months.
- Personal Development: We value employee development and review individual training needs through our performance management system. HR also runs internal management development sessions for all staff.
We look forward to hearing from you.
Closing date: Sunday 17th August 2025
Please note, we typically start interviewing within two weeks of the job advert going live. We reserve the right to close the job before the deadline based on the volume of applications, so we encourage you to apply as soon as possible.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We believe in equality and inclusion and we welcome job applications from everyone, provided you meet the criteria for the job.
Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration and undertake a DBS check.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
You don’t need to tick every box; if you care about making a difference, we want to hear from you.
We’re looking for two Place Leads to help drive our work in Stoke-on-Trent and East Staffordshire. Each role will be rooted in its local area, but both will work across the whole county, helping us build more connected, inclusive systems that support people to be active in ways that matter to them.
This work is part of a wider investment from Sport England, focused on changing how systems support people to be active. That means shaping how physical activity is understood, prioritised, and embedded, not just in programmes, but in policies, partnerships, and everyday decisions. That includes health, local government, community development, and beyond.
You’ll work with partners, communities, and decision-makers to make sense of what’s already happening, spot where things are stuck, and help shift both the culture and the practice. The work will be messy, layered, and relational. Some days will be about strategy. Others will be about trust.
You’ll be part of a small, committed team working across policy, systems, community insight and practice. And you’ll be trusted to bring your own judgement, experience, and clarity to the role.
If you’re someone who can see the potential in people and systems, even when they’re tired or fragmented, we’d love to hear from you.
Role Outcomes:
- Improve wellbeing outcomes for families as part of place expansion work
- Connected, vibrant, proactive system of partners working in core priority places
- Grassroots, community organisations in our priority places are part of decision making
- Robust learning and evaluation framework in place the can effectively demonstrate the our impact across systems and directly for people living in place
- The people who need to understand and demonstrate system leadership do
- Coordinated, coherent approach has been developed to place based working in areas of focus.
What does this mean day to day?
- You’ll spend time listening to what’s emerging in communities, building trust with partners, and making sense of how insight, decisions, and action travel across the system.
- You’ll support our governance groups, coordinating agendas, shaping recommendations, and helping hold people gently but clearly to account for the things they’ve committed to.
- You’ll track where energy is building, where its leaking, and where attention needs to shift. That means spotting patterns, asking difficult questions, and making sure conversations lead to decisions, and decisions lead to change.
- You’ll need to hold contradictions without forcing resolution: where different truths exist at once, where progress creates new tensions, and where outcomes are unclear. Critical thinking is key; this role is as much about reflection and challenge as it is about delivery.
- Some days you’ll be co-designing a development session. Other days, you’ll be reflecting on what’s working, what’s drifting, and how we bring things back into focus. You’ll be supported by a small team who care about doing this work well, with clarity, kindness, and a shared sense of purpose.
How do we value you?
- Generous annual leave allowance: 27.5 days upon commencement of employment plus bank holidays. This rises by an additional 1 day of leave per year after 2 years of continuous employment, up to an additional 5 days leave in total. (Pro rata for part time staff)
- Three concessionary days leave over Christmas and New Year (pro rata for part time staff)
- Death in service scheme up to the value of three times actual salary
- Volunteer day to spend either as a team or individual helping out with an organisation or cause you select
- Up to 8% employer contribution to pension scheme
- Reimbursement of the cost of a standard eye test as a user of visual display equipment
- Health & Wellbeing Cashplan – including access to a virtual GP any day anytime, Discounts to gym memberships, Retail discounts such as cinema tickets and your weekly shop.
- Access to Cyclescheme
- Annual CPD courses offered by Staffordshire University
- Online skills training platform – for employees to use to broaden their professional and personal development across a range of online courses.
- Access to counselling service.
To apply, please visit our website, read our recruitment pack, and send us your CV along with a cover letter answering the three questions below.
We’re recruiting on a rolling basis. If your application feels like a good fit, we’ll be in touch within a week to arrange an interview.
Questions to answer:
-
What draws you to place-based systems work, and what helps you stay with it when it gets messy or slow?
We’re interested in your motivation, but also in your mindset; how you approach complexity, pace, and change that doesn’t always follow a plan. -
Tell us about a time you helped hold people or partners to account in a way that built trust rather than eroded it.
This could be from work, volunteering, or anywhere you’ve had to navigate power, tension, or different agendas with care. -
How do you recognise when systems change is happening, and when it isn’t?
We don’t need a textbook answer. We want to hear how you spot movement (or drift), and what you pay attention to when trying to shift something deeper than outputs.
We exist to design out inactivity across Staffordshire and Stoke-on-Trent.
The client requests no contact from agencies or media sales.
Job Purpose:
To lead and support the delivery of high-quality mental health and wellbeing services across Torfaen and Blaenau Gwent from the Pontypool and Brynmawr offices of Mind in Gwent.
To manage, support and develop a small team of staff and volunteers to provide high-quality mental health and wellbeing services in Torfaen and Blaenau Gwent.
To develop and maintain strong, collaborative and positive relationships with local community organisations and stakeholders to enhance community reach and opportunities for service growth, sustainability and funding.
To oversee the day-to-day operations and running of the Pontypool and Brynmawr offices and services of Mind in Gwent.
To secure funding, grants and income growth in partnership with Mind in Gwent’s Income Generation and Business Development Team to improve and grow mental health and wellbeing services in Torfaen and Blaenau Gwent.
Principal Responsibilities:
1. Lead and coordinate mental health and wellbeing projects and services, ensuring they meet service user needs and align with organisational objectives.
2. Provide line management, supervision, and support to project staff and volunteers
3. Monitor and evaluate service outcomes, producing reports and updates for internal and external stakeholders such as the leadership team and funders, maintaining accurate records and contribute to monitoring and evaluation frameworks.
4. Oversee the day-to-day management of Mind in Gwent’s Pontypool and Brynmawr premises, ensuring safety, accessibility, and regulatory compliance (e.g., health & safety, fire regulations) liaising with contractors, landlords, and suppliers for building maintenance and improvements.
5. Research, identify, and apply for funding opportunities including grants, tenders, and local authority commissioning, supporting budget planning and financial monitoring of funded activities.
6. Actively build and maintain relationships with funders, local community groups, statutory bodies, and other voluntary sector organisations working in collaboration to coproduce and to develop joint mental and wellbeing services, referral pathways and funding bids.
7. Represent the organisation at community events, forums, and strategic networks.
8. Ensure services are delivered in line with organisational policies, safeguarding standards, and relevant legislation.
EXPECTATIONS
1. To work in line with, and to support the delivery of, the vision, mission, values and goals of Mind in Gwent and to be a champion for Mind in Gwent at all times.
2. Adhere to and work within all the policies of Mind in Gwent such as child protection policy, protection of vulnerable adults, confidentiality and data protection policies, and the policies contained within the employee handbook.
3. To actively participate, engage with, and respond to, the Mind in Gwent supervision, external supervision and appraisal processes.
4. To attend and positively contribute to Mind in Gwent and Wellbeing and Counselling Team meetings and other meetings as required.
5. To attend and positively contribute to Mind in Gwent, Wellbeing and Counselling training as required.
6. To actively contribute to a positive, supportive and constructive working ethos, relationships and environment with Mind in Gwent, partner organisations and other organisations.
7. To contribute to making Mind in Gwent a greener workplace.
8. To support and contribute to our overall aim of the participation people with experience of mental health problems, including within Mind in Gwent and to be committed to working alongside people with experience of mental health problems, as colleagues, (paid & unpaid) experts and campaigners.
9. To be flexible, adaptable and undertake work to support the aims of Mind in Gwent, the aims the Wellbeing and Counselling Team and the aims of funders
Interviews to be held on Thursday 4th September
We believe no one should have to face a mental health problem alone. We’re here for you. Today. Now.
The client requests no contact from agencies or media sales.
£34,300 - £37,300 per year
Permanent, full-time (37.5 hours per week)
Hybrid working with regular travel to our London Bridge Office
What the job involves
We’re looking for an Awareness, Engagement and Participation Senior Officer to join our Health Services, Equity and Improvement directorate.
In this role, you’ll be at the heart of our work to raise awareness and build stronger connections with those most at risk of prostate cancer. You’ll support our community engagement and participation efforts, making sure the voices of men affected by prostate cancer, and those at risk, shape what we do and how we do it. A big part of the role involves working directly with individuals and communities, helping them feel empowered and supported to get involved and make a real impact.
You’ll be the main point of contact for involving patients in projects, manage the day-to-day running of our Patient Advisory Group, and oversee our community inbox to make sure requests are responded to quickly and effectively and help to triage support requests.
Working with volunteers is another key part of the role. You’ll recruit and guide volunteers raising awareness in their communities, helping to deliver onboarding, training and ongoing support. You’ll work closely with our Volunteer Experience team to ensure everyone has a positive and meaningful experience.
You’ll regularly attend community events and find impactful ways to share our messages – particularly with communities affected by health inequalities. You’ll also help measure and evaluate the impact of our awareness and engagement work.
This is a rewarding role where you’ll meet volunteers and supporters and see the impact of our work first-hand. Together, we’re raising awareness of prostate cancer, giving men the knowledge of their risk and the power to act on it.
What we want from you
To be successful in this role you’ll be passionate about public health, awareness raising and working with people with lived experience. Patient involvement is a core principle of our organisation so understanding how that can inform and shape the charity’s work is essential.
You’ll be an excellent communicator (both in person and in writing) and able to engage clearly across a range of channels and audiences. Strong project management skills are essential, as you’ll often be juggling different tasks and working with a range of people, including patient groups, volunteers and colleagues across the charity.
You’ll be comfortable building relationships with communities, volunteers and partners, and have a good understanding of how health inequalities affect access to healthcare. Experience of working directly with communities most affected by these inequalities will be a real advantage. You’ll also be able to think creatively about how to raise awareness and broaden participation beyond traditional volunteering roles.
It’s important that you can measure and evaluate the impact of engagement and involvement work, and that you bring a thoughtful, inclusive approach to everything you do.
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.
We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.
Ways of working
Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.
Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.
The closing date is Sunday 10th August 2025. Applications must be submitted by 23:45 UK time.
Interviews: By arrangement. Currently scheduled for the week of Monday 18th August 2025.
Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.
The Account and Support Manager will be responsible for working with the Upshot team to deliver high quality customer service to all clients. They will manage the implementation of the Upshot system for new clients, deal with customer support queries and manage contract renewals for existing clients. The role enables the candidate to work closely with a range of audiences, stakeholders and different charities, sport and non-sport, to help and support them to collect good data and better measure the impact of their community work.
Remote working from home; The expectation would be that the successful candidate would spend 2 days per week at the House of Sport with Upshot and the remainder working remotely. At times depending on business needs there may be a requirement for more days to be worked in the office. This role also includes periodic travel to client locations to build relationships and deliver training.
The successful candidate will be managing high-level and detailed relationships with clients and this role will see the successful candidate as a primary point of contact for both new and existing clients of which they are responsible for.
Beyond their core responsibilities, the Account and Support Manager will also have the opportunity to develop the business more broadly, through identifying potential business development opportunities, partaking in ongoing marketing exercises, discussions around the development of the system and engaging with our wider Monitoring, Evaluation and Learning Services.
The role is varied, providing the unique opportunity to learn the many different skills needed to run a tech start up, under the umbrella of a social enterprise. They will help develop Upshot’s online help guides/resources, deliver online and face to-face training, host workshops and assist with improving efficiency within the team.
Account and Support
Client Onboarding and Training:
1. Manage the implementation of Upshot for new clients, including analysing clients’ needs and adapting the system to meet their requirements.
2. Deliver training to groups of new and existing Upshot users in-person and online.
Support:
3. Provide a high-quality customer experience, supporting on designing and producing support materials, such as online tutorials, guides and documents.
4. Provide high-quality user support, resolving complex queries and ensuring high client satisfaction.
5. Proactively troubleshooting and offering tailored solutions to clients’ needs online, by telephone or in person.
Renewals:
6. Conduct regular check-ins with clients during the license period to ensure they are satisfied and utilising the product fully. 7. Manage the renewal process, ensuring clients renew their contracts annually and identifying opportunities for upselling or upgrades.
General Account Management:
8. Build relationships with and take full ownership of allocated & identified new and existing clients.
9. Monitor client accounts to ensure they are active and engaged, taking proactive steps to address any potential issues.
Collaboration and Coordination:
10. Work closely with the Head of Account Management and the wider Account Management team to maintain excellent relationships with all clients.
11. Work with internal teams, such as Product, to highlight client issues and improve the overall client experience.
12. Collaborate with other team members to ensure accurate and complete information is captured in CRM (Customer Relationship Management) and Finance systems.
13. Provide support to the Upshot team for client-related tasks.
14. Lead or support on projects to improve internal processes and implement them successfully within the wider team.
Additional Responsibilities
Business Development and Marketing
15. Take a proactive role in identifying and securing new business opportunities to expand our client base. This could include upselling services to existing clients, generating referrals and identifying new clients.
16. Support the Upshot team in the delivery of marketing material, organising events and campaigns to maximise sales opportunities.
Monitoring, Evaluation and Learning Services
17. Support on the creation of sophisticated external reporting mechanisms, enabling clients to visualise and communicate their impact effectively.
18. Advise clients on best practices in data collection and impact measurement, and support internal efforts to continually enhance client’s MEL needs.
19. Support on the delivery of MEL workshops both in-person and online
Software development:
20. Support the Upshot Product team to carry out user testing and make recommendations for enhancements to the system’s features and functionality.
21. Advise the Upshot team regarding improvements to the system to assist with sales and existing customer satisfaction
Other:
22. Provide support to the rest of the Upshot team where needed.
23. Undertake duties as can be reasonably expected to ensure the smooth running and efficiency of the Upshot team.
24. Always carry out duties and responsibilities in compliance with Upshot policies.
Person Specification
Ideally, we’re looking for someone with the following characteristics. However, it is not essential to possess all.
Knowledge of:
1. Web-based software applications and data management.
2. The not-for-profit sector, including Local authorities, Housing Associations, Universities and Colleges.
3. Sports development and/or sport for development including National Governing Bodies, County sports partnerships and sport clubs.
4. MEL (Monitoring, Evaluation & Learning) impact measurement, data collection.
5. Microsoft products, particularly Excel to an advanced level.
Experience of:
6. Account management and customer service in a tech, SaaS or charity environment.
7. Leading on external projects with a wide range of stakeholders from planning to execution
8. Delivering group training to a range of audiences – in person and online.
9. Providing client and user support, especially on digital tools.
10. Handling, analysing and visualising data to produce actional insights.
11. Building and maintaining strong relationships with clients and partners.
12. Communicating clearly and succinctly to a range of audiences through various channels.
13. Managing workload independently to balance the competing pressures of customer service, implementation and training.
Other qualities might include:
14. A huge desire to learn, develop quickly and provide collegial support to other members of the Upshot team.
15. Creative ability, problem solving skills, energy and enthusiasm.
16. Familiarity with data visualisation tools (e.g PowerBI, Google Looker Studio and Tableau).
17. Fluency in English required and additional languages desirable but not essential.
UPSHOT PROVIDES A MONITORING, EVALUATION & LEARNING SYSTEM TO HELP YOU EVIDENCE YOUR IMPACT

The client requests no contact from agencies or media sales.
Job Title: Impact and Evaluation Lead
Job Ref: IEL445
Hours: 21 hours per week, worked over 3-4 days
Salary: £33k - £35k pro-rata, per annum depending on experience
Contract: Permanent
Location: The role is offered on a hybrid basis with attendance at the Penny Brohn UK National Centre in Pill BS20 on a circa 50/50 home and office split.
About Us
Penny Brohn UK is the cancer health and wellbeing charity. We help people feel better in mind, body and spirit by offering support through our team of cancer support experts (which includes doctors, nutritionists, counsellors and exercise therapists)
Penny Brohn UK helps people with cancer to feel more physically and emotionally able to manage the impacts of their diagnosis and treatment, be more in control of their choices and have the best quality of life possible. By making our services freely available, our aim is for all people with cancer to be able to access the high-quality support they need.
The role
Reporting to our Head of Services, this exciting and varied role is your opportunity to lead the evaluation of our online and in-person services as a key member of the Services Lead team. The role will work collaboratively with colleagues across the Charity including the fundraising team to prepare applications and impact reports and our partner organisation GenesisCare.,
Key role considerations are to ensure that:
- Services offered by the charity meet clients’ needs and lead to demonstrable impact
- Information provided is evidence-based, balanced, and consistent
- The voice of the person with cancer is integrated into strategy and service development
- Capacity to support the above functions is developed through skilled volunteer, student and associate recruitment and management
This important role will suit a proactive, highly organised person with experience in the evaluation and impact assessment of health-related services, analysing information and data, producing objective reports, and undertaking or overseeing desk research. You will be highly literate and able to write succinctly and compellingly for different audiences including academic, funders, health care professionals and individuals with cancer. Candidates will have experience of designing and using mixed-methods of service evaluation, ideally within a health-based environment.
In return for your hard work and dedication you will enjoy a wide variety of benefits including:
- 30 days holiday pro-rata plus 8 bank holidays pro-rata
- Beautiful workspace in a semi-rural location on the outskirts of Bristol with free onsite parking
- Subsidised lunch, freshly prepared onsite in the Penny Brohn kitchen
- Flexible and hybrid working
- Enhanced sick pay after six month’s service
- Auto enrolment into the Penny Brohn UK pension scheme
- Free Life Assurance
- Family friendly policies with enhanced maternity and paternity leave after one year of service
- Specsavers Corporate eyecare test
- Cycle to work scheme
- Access to subsidised wellbeing at the Penny Brohn UK National Centre
Timetable for appointment
The vacancy will remain open until a suitable candidate has been found.
To avoid disappointment, please submit your application as soon as possible.
Thank you for considering Penny Brohn UK, we look forward to hearing from you!
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
At Penny Brohn UK, we are committed to promoting equality, diversity, and inclusion throughout the organisation. We are proactively taking action to support EDI and Wellbeing to support our ethos of creating a diverse culture that is reflective of both our employees and the lived experience of all communities touched by cancer. We welcome applications from individuals from all backgrounds regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
No agencies please.