Head Of Care And Supported Housing Jobs
Tommy’s believes that pregnancy complications and baby loss should not be seen as ‘bad luck’. Through their four research centres, specialist antenatal care clinics, pregnancy information services and campaigning work, they support people who refuse to accept that a baby’s death is ‘just one of those things’.
The Partnerships Manager will manage a portfolio of commercial and fundraising accounts totalling c.£250k, as well as some new business development. The portfolio includes a £60k per annum CRM relationship with Plum & Ashby, focused around the Wave of Light candle campaign for Baby Loss Awareness week, with lots of influencer and comms engagement. The new business element will support the Senior Partnerships Manager and the Head of Corporate in their new strategy for increased brand, strategic and coty partnerships.
Key responsibilities:
- Account manage and build strong relationships with corporate partners at a 5-figure+ level
- Create and deliver high quality account management and stewardship plans for your accounts
- Build strong relationships with all key stakeholders internally and externally
- Take a proactive role in developing and nurturing a pipeline of new opportunities
Essential criteria:
- Experience of fundraising in a charity setting – ideally in corporate partnerships, although we’d also be open to transferable skills from trusts, major donors or community fundraising
- Successfully managing funder relationships at a 5-figure+ level
- Experience owning and delivering upon a fundraising target and KPIs
- Takes initiative, results driven, proactive, empathetic and collaborative qualities
Expert recruitment for fundraisers and charities.
Job Description
The Head of Advocacy and Policy will be responsible for developing an excellent Advice Service and Retention Team to support and advise students effectively to enable excellent student experience and satisfaction.
This role will lead on the development of effective insights, representation and support initiatives/campaigns for students, across our three campuses at Greenwich, Avery Hill and Medway.
This role will enhance work with the diverse student population of the University of Greenwich and lead a dynamic team to ensure students have consistent and accessible services that contribute to positive student experience.
This role sits within the wider Membership Services department, together with other key areas consisting of; Activities, Sport, Academic Communities, Representation and Democracy, we provide a high-quality service for students, that they can shape, steer and be at the heart of.
This postholder will be part of the GSU Senior Leadership Team and will be expected to contribute to department and organisation wide strategic development.
The post holder will:
- Have expert knowledge in areas of in relation to Advice and Retention and policies and legislation relating to such activity
- Support and develop strong student-led communities and campaigns in areas of: Advice, wellbeing and retention so that members can thrive
- Provide line management support to staff so that the team have up to date, specialist advice skills, knowledge and understanding of University regulations, policies and procedures that may affect the work of the Advice service and oversee engagement across Greenwich’s 3 campuses
- Undertake casework and provide expert advice for the team on all aspects of Advice
- Lead on the project management of wellbeing/health promotion campaigns and initiatives throughout the year, as well as any external bids through bodies such as OfS
- Oversee the Retention and Wellbeing Project work, and other relevant projects with external partners
- Lead on insights work relating to retention, wellbeing and support
- Lead on responses to external consultation and enquiry responses, including but not limited to OfS, Department for Education, OIA and Universities UK
- Support elected officers to deliver on campaigning priorities
- Ensure the Advice service has the skills and is equipped to support the diverse needs of students at Greenwich and Kent at Medway.
- Provide regular insights and reports on the GSU Membership to inform our strategy and service provision
- Work with other Heads to develop relevant and modern Front of House services for each GSU campus ensuring ease of access and consistency for all members.
Key Areas
- Be an engaged and active member of the Senior Leadership team, contributing regularly and working collaboratively with peers
- Provide leadership, strategic direction and day to day operational management to the Advocacy and Policy: recruiting and inducting members of staff, motivating, supporting and developing team members to ensure they have the necessary skills and knowledge for their roles as well as manage performance
- Develop a proactive results driven culture within the team, ensuring agreed objectives and targets are delivered, whilst promoting a collaborative approach to working with internal departments
- Develop succession plans and identify training and development opportunities within the team
- Be accountable for the quality of outputs of the team
- Provide support to the Officer team helping and equipping them, particularly in their roles as representatives and providing pastoral support and guidance.
- Ensure the whole organisation is aware of and understands the work of the Advocacy and Policy Team and its contribution to our strategic objectives
- To maintain expert and up-to-date knowledge on sector policies and regulations relating to advice, retention and student success, providing relevant guidance to officers and staff as required.
- Develop and promote a culture of continuous improvement across the team to ensure we can adapt to changing students’ needs and priorities, as well as building on successes and preparing for the future.
Strategic Development
- Contribute to the strategic objectives of GSU, with a particular focus on advice, support and wellbeing in relation to the student experience
- Develop and oversee a new and innovative approach to proactive health and wellbeing campaigns that empower students to look after themselves and each other, as well as seeking support
- Lead on Access and Participation Plan Engagement, acting as the key contact on this area with the University.
- Build and maintain strong working relationships with relevant senior UoG staff and departments including Student Academic Services, Faculties and our partners at Kent Unio
- Develop and oversee the Advice service to support advocacy initiatives at multiple levels within the University, ensuring both students and University stakeholders view GSU as a credible and reliable source of information on the needs of students.
Monitoring and Evaluation
- Develop and oversee a structured approach to gathering, analysing and reporting on data relating to engagement of students with our services and to student views on key issues relating to retention and success
- Develop and oversee processes of collecting quantitative and qualitative data from casework to analyse trends and inform feedback for the SU and university
- Ensure evaluation mechanism are embedded in the teams working practises and that findings are shared and used to implement learnings with the goal of improving services
- Support Officers by preparing information, statistics and trends about key services to be shared within the University committee cycle
- Be responsible for the implementation of service standards for the Advocacy and Policy Team and to monitor and report on adherence to these standards
- Prepare materials to apply for any relevant quality mark accreditations for the service.
Budget and Financial Management
- Manage a budget relating to Advocacy and Policy including any restricted funds.
- Be responsible for the teams resources, ensuring these are effectively allocated, managed and controlled
- Review and establish processes, systems, polices and where appropriate standard procedures to maximise efficiency ensure deadlines are met and a positive return on investment
- Review and provide narrative for scrutiny at monthly management meetings with the Finance Team
Stakeholder management
- Collaborate with GSU colleagues, particularly the Student Voice and Engagement Teams to ensure we have a consistent approach to how we work with and support students
- Work with students through our representative structures and forums to ensure we shape services students want and need, taking into consideration the varying campus priorities
- Maintain strong relationships with key university staff to develop, deliver and evaluate collaborative projects and interventions supporting advice and retention
- Attend meetings relating to Advocacy and Policy as well as associated areas at both GSU, the University and externally, included, but not limited to regional networks
- Identify opportunities to share best practice and represent the work of GSU and your team to the wider HE community, through conferences and publication.
Personal Specification
Essential Experience
- Line management experience
- Relevant experience working in the youth, education, students’ union or other membership or advisory organisation
- Experience of leading a multi-functional team
- Experience of mentoring coaching staff/elected officers
- Experience of developing operational policies and procedures
- Experience of budget management, project management, and operational management
- Experience of working with a range of stakeholders and partnership working or strategic networking
Essential Skills and Abilities
- Ability to work with and lead a high performing team
- Ability to troubleshoot difficult situations, and deal with them calmly, efficiently and effectively
- Ability to produce confident, clear written reports and be able to write succinct documents on complex areas
- IT skills at a level that supports membership CRM systems, Advice Pro and other platforms
- Excellent time management and organisational skills with the ability to manage others to reach deadlines, within agreed budgets and to a consistently high standard
- Ability to write strategies and be able to effectively communicate vision and mission
- Ability to stay focused and efficient in the face on changing priorities
- Track record of successfully developing and implementing projects and operational change
- Able to draft policies and procures with an eye for detail and accuracy
Essential Knowledge
- Awareness of current issues within the higher education sector
- Knowledge of relevant external bodies and organisations including Advice UK, NUS, Citizens Advice, OIA, Ofs, Student Minds
- Knowledge of relevant health and safety legislation
- Knowledge of Safeguarding, advice legislation, risk assessments and GDPR
- Knowledge of providing 121 support
Education/Training
- No one specific qualification is required, but evidence of recent continuing professional development in a professional area relevant to the post is required. For example: ILM, City &Guilds etc.
Personal Attributes and other requirements
- Able to travel within the Borough and Region.
- Able to work some evenings and weekends and stay overnight where necessary.
- Works well in a team with a flexible approach to work
- Be eligible for a DBS check if needed
- A commitment to the principles and practices of equality and diversity
- An ability to apply awareness of diversity issues to all areas of work.
- Commitment to the values and ethos of GSU.
Desirable other requirements
- Visionary, creative, and innovative strategist
- A positive, solution focused leader – able to make ‘tough’ decisions; determined and resilient in order to cope with the demands of the role
- Empowering, authentic leader with high levels of emotional intelligence
We help students at the University of Greenwich become the best they can be at university and beyond.
The client requests no contact from agencies or media sales.
We're looking for an Agency & Partnership Manager to join our Landlord Services team located at our Head Office at Caledonian Road.
£55,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Look Ahead currently manages approx. 1,500 units on behalf of other landlords. The organisation typically enters into housing management agreements and other deliver vehicles [e.g. leases], as part of a wider contract to deliver care and support service to Local Authority and Health commissioners.
Housing management agreements and leases place responsibilities on both the landlord and management agent to provide services to tenants and licences and ensure compliance across all associated legislation (landlord & tenant, statutory landlord compliance and health and safety). To ensure compliance, agreements set distinct responsibilities for setting and collecting rent and service charges and the arrangement for maintaining properties to agreed standards.
The Agency Partnerships Manager will be responsible for ensuring that Look Ahead operates efficiently and achieves full compliance in relation to our housing management agreements, leases and office licences. The post holder will also act as the main point of liaison for the different landlords (both social landlords and private rented sector) and also act as the main interface between the Landlord Services and New Business Teams in ensuring that new services coming over with housing management obligations are properly established and integrated into the service.
The Agency Partnerships Manager will monitor the financial performance of housing management agreements and will take a lead role in negotiating appropriate allowances with Landlords and ensuring the full costs of delivery, including dilapidations and handback arrangements are understood and factored into business planning/financial modelling.
Furthermore, the Agency Partnerships Manager will have a key role in ensuring that operational service understand their responsibilities and will ensure a structured approach to quality monitoring and that Look Ahead/ Landlords are fulfilling their obligations.
The right candidate for this role will have the ability to travel.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
Management and Leadership Accountabilities
* Promote a culture that allows for service improvement whilst acting as a role model for Look Ahead's values and behaviours.
* Provide effective leadership to Agency Officer and wider operational colleagues.
* Ensure that all resources are utilised effectively and deliver best value when overseeing work in your area of responsibility.
* Develop positive relationships across the directorate and wider organisation and ensure approach is in alignment with the mission, vision, and strategic objectives.
* Perform any other duties as reasonably requested by your employer.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
What you'll bring:
Essential:
* Broad knowledge and experience in a Housing and Support environment
* Proven management experience in Housing Management
* Excellent communication skills both written and verbal and a proven ability to influence senior stakeholders and customers
* Experience of working with other landlords or agencies
Desirable:
* Qualification in Housing Management
* Knowledge of commercial or Intermediate lettings
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full job description.
We're looking for a kind, compassionate and efficient Customer Contact Centre Officer to join our Customer service team located at our Head Office moving to Caledonian Road this year.
£25,600.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Job Overview:
To provide a Customer Call Centre as the "first point of contact" within Look Ahead for customers, staff, contractors and external agencies for rent, housing benefit, service charge, repairs, complaints and customer support queries.
Working Patterns are Monday- Friday 9am to 5pm
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
- As a member of the Customer Call Centre be the first point of contact for customers and staff throughout the organisation on all enquiries
- Deal with enquiries on Housing Management, Maintenance and Customer Support
- Receive and action maintenance requests for owned, managed or leased properties
- Receive, log and transfer complaints received in accordance with Look Ahead's policy and procedure
- Data entry into IT systems and databases for reporting and performance indicators
- Support of administration functions within the team
Key Responsibilities:
- To receive enquiries in all formats and be the first point of contact to resolve or action/escalate accordingly
- To resolve and provide information on initial rent, housing benefit and service charge enquiries
- To provide details on Look Ahead's Support function for customers or external agencies to include Support Worker or scheme contact details and referral process
- To log and transfer complaints in accordance with Look Ahead's procedure and policy
- Receive and action maintenance requests for owned, managed or leased properties to include responsive repairs, void/empty property repairs, insurance, rechargeable, planned, cyclical and servicing works. Monitoring the progress of works orders to including updating, varying, and completing work orders
- Data entry into IT systems and databases for reporting and performance indicators
- Provide support in the duties of the other administration roles within the team (including occasional reception cover)
- To ensure that all duties are carried out in accordance with policy and procedures
- To maintain files either in paper and electronic format to include all correspondence, certificates and documentation
- To produce correspondence or documentation to be sent internally or externally
- Attend internal and external meetings or forums to promote Property Services and Look Ahead
- Any other duties relevant within the team as and when required
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Approachable and open behaviour. Works as part of a group or team
- A strong approach and commitment to providing an excellent customer service
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Demonstrates significant confidence and high levels of self-esteem
- Is respectful, articulate, and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can doattitude
What you'll bring:
Essential:
- Educated as a minimum to GCSE English and Maths or equivalent
- IT literate and can use Microsoft software packages and housing management systems
- Customer service skills especially verbal
- At least two years experience in working in a call centre, property and/or customer services environment
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
We're looking for a kind, compassionate and resilient Deputy Manager to join Two services in the Knebworth and Letchworth area.
£34,000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel in control of your career? You'll feel at home here.
The Deputy Manager is responsible for the operational management of our specialist customer focused support services across the service. Working in partnership with stakeholders, external agencies and our Commissioning Team, you lead your Team to offer high quality support to customers who require specialist support. Responsible for Safeguarding our customers, you will promote sector best practice and legislative compliance to keep our customers safe within their environment.
You will ensure that your teams meet all statutory requirements and that all support is delivered in compliance with CQC expectations and Look Ahead's policy and procedures. You will take responsibly alongside the Cluster manager for maintaining compliance with the regulations and ensure that the appropriate notifications are made where necessary.
This role deputises for the Contract Manager when required.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
Service Management
- Develop and promote key business relationships with stakeholders to achieve excellence in service delivery and maximise new business opportunities
- Ensure that all Statutory and Key Performance Indicators (KPI's) are proactively met or exceeded. Demonstrate value for money services.
- Responsible for health and safety compliance for staff and all buildings within the cluster.
- Take part in the out of hours on-call service, where required
People Management
- Lead and motivate your team to foster a forward thinking, positive "can do" working environment and culture
- Deliver motivational and effective supervision and team meetings to empower staff with relevant information appropriate to their role.
- Ensure Look Ahead Health and Safety policies and procedures are adhered to at all times and uphold all health and safety responsibilities within relevant policies and local protocols
- Adhere to all LACS policies and procedures including service specific processes, and statutory requirements
- Carry out other administrative tasks as relevant to the service and directed by the Head of Service.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Leadership and Management - Passionate, enthusiastic and motivated towards excellence and the continuous improvement of the Service and personal performance with a solution focused, pro-active can do attitude. Adept at talent management and developing employees career progression. Handles conflict management professionally. Open to feedback and self development.
- Motivating - Inspires people to achieve LACS goals and vision. Enjoys dynamic diverse environments. The forerunner of ideas: acts persuasively, encouraging others to go beyond their expectations.
What you'll bring:
Essential:
* Minimum 3 years experience of supporting vulnerable adults with Learning disabilities and Autism.
* GCSEs in English and Maths (grade A-C).
* Health and Social Care qualification
* Knowledge of Safeguarding and Mental Capacity processes.
* Up to date knowledge of current social care legislation
* Experience of leading and managing a team
* Possess excellent leadership skills with a positive, can do attitude
* Experience managing the support of customers with high complex needs
* Experience of CQC standards and how they apply to services
* Experience of Positive Behaviour Support (PBS), implementation of PBS plans and how to use PBS to effectively support customers
* Ability to demonstrate positive personal authority and maintain proactive working relationships
* Ability to create and maintain excellent working relationships with stakeholders
* Demonstrable verbal and written communication skills
Desirable:
* PBS qualification
* NVQ Level 4 Diploma in Health and Social Care or equivalent qualification in Health and Social Care
For our full Job Description please visit our website.
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Purpose and Scope of the Role
To enable and empower newly arrived often vulnerable refugees to settle into their new communities with confidence.
Postholders will work closely with the volunteers, bank staff and Project Coordinators to provide a wraparound service to our clients across the region. Key elements of the service will include support with welfare benefits/income maximisation, immigration, housing, health, education and employment.
There will be a requirement to record and document contact using online systems, ensuring an evidence-based practice model of working and seamless support delivery for our clients.
Main duties and responsibilities
Manage a caseload of clients/households:
· Provide initial reception and orientation at client’s homes and within their local community settings
· Carry out a holistic needs assessment and prepare a Personal Integration Plan with every household on a quarterly basis, preferably in the clients homes.
· Negotiate specialist intervention with external agencies as appropriate according to the client’s needs.
· To be the lead contact for all agencies and responsible for coordinating support for your key clients.
· To work with families in a variety of locations such as within their home, RMC premises, on outreach and via digital means.
· To jointly agree a plan leading to beneficiary independence and service exit as per project requirements
· Where possible deliver the service in a community language
· To deliver a comprehensive action plan for welcoming the refugees from preparation prior to arrival and support for the first year. This includes but is not limited to:
· Housing situation and housing/tenancy related goals and checking suitability of accommodation with relevant hosts, landlords and/or any other housing partners.
Welcoming families upon arrival
· Registering with GP’s, dentists and opticians; attending medical assessments and appointments; securing appropriate specialist medical care and liaising with different health services;
· Working with Social Services to ensure all special needs are addressed;
· Registering for Biometric Residence Cards and ensuring that immigration paperwork is correct and any errors or discrepancies are reported to the relevant Home Office department by an OISC qualified adviser from the wider team.
· Ensure the Home Office is notified if BRP cards are not issued within the timescales set out by Home Office service standards.
· Ensure that all newly arrived are given immigration advice as required by referring them to an OISC qualified advisor within RMC.
· Ensure that every newly arrived adult above the age of 18 has access to their own bank account.
· Ensuring that refugees understand their financial rights and responsibilities
· Complete a full Entitled To calculation with all newly arrived households and apply for relevant welfare benefit provisions from DWP and HMRC.
· Support refugees with mandatory reconsiderations as required.
· Support with access to individual grants if required.
· Providing on-going orientation to the UK – information, classes, workshops and visits by key statutory services;
· Registering and supporting children with local schools;
· Facilitating access to ESOL (English for Speakers of Other Languages) classes for all newly arrived adults;
· Signposting and assisting in training, education and employment to ensure long term independence
· Refer into other provision as provided by third party organisations
· Organising trips and outings to places of interest and providing opportunities for social interaction and accompany refugees if required as per ongoing Personal Integration Plan and risk assessment.
· To provide client centric support around all areas of need including housing, welfare, employment, substance misuse, family reunion and social engagement.
· To ensure that this work has a focus on fostering the independence of the clients and has respect for the culture, personal history and situation of all its users.
· To promote the long-term integration of refugees and the development of refugee communities by providing a range of tailored services to them and through working with other service providers to maximise opportunities for refugees.
· To work with clients to facilitate their access and engagement with mainstream statutory and voluntary sector services.
· To ensure that this work is carried out in accordance with RMC’s values, principles, policies and procedures, specifically those around equal opportunity, confidentiality, impartiality and non-directive advice.
· With the support of the Coordinator and Manager, to maintain and develop excellent working relationships with and between external stakeholders to improve the availability of mainstream and specialist services for newly arrived refugees.
· To work as part of a multi-skilled team, supporting your colleagues and volunteers to achieve outcomes.
· To keep full, accurate and up-to-date case records.
· To provide written and oral reports as required.
· To work with the coordinator in reviewing, planning and developing the service delivered to beneficiaries
· To carry out monitoring and evaluation processes as appropriate
For the Charity
· To play an active role in one or more RMC’s working groups as required.
· To liaise with other teams in RMC as appropriate.
· To attend regular team meetings, to share information, monitor services and foster effective and supportive teamwork.
· To participate in supervision, appraisal and training as agreed with the Manager.
· To carry out administrative tasks in support of own work (e.g. word- processing, filing and recording on RMC’s database).
· To carry out other duties consistent with the nature of the post, and in furtherance of the project.
· To carry out all the above in accordance with the aims, values and policies of RMC confidentiality, impartiality and Equal Opportunities.
The above duties will be prioritised by the Head of Services in consultation with the post-holder. The post-holder may be asked to re-organise his/her work to help RMC to respond to changes in type or extent of needs of refugees, which can arise from time to time. This would be done in a way consistent with the purposes of the post and in consultation with the post-holder.
A DBS check will be carried out for this post.
Flexibility
To deliver the stated aims of for this post, a degree of flexibility and agility is needed. The post holder may be required to perform work not specifically referred to above, such duties will fall within the scope of the job and be directly related within the appropriate pay grade. The job description will therefore be subject to periodic review with the post holder to ensure it accurately reflects the duties that are being performed
Person Specification
Experience and Skills
Desirable
Essential
Experience of working with vulnerable people and an understanding of the needs of refugees, and the issues or difficulties which may affect their resettlement.
X
Experience of comprehensively assessing need and creating risk management plans for multiple individuals.
X
Experiences of supporting people to address their needs through support planning, case management and an understanding of the importance of involving clients fully as possible in that process.
X
Experience of working with a wide range of professionals to access needs led intervention.
X
Experience of working within a multitier staff team, inclusive of supporting volunteers to support clients.
X
Knowledge and awareness of how to engage with hard-to-reach individuals, and understanding of the potential barriers to active engagement.
X
An understanding of the issues facing refugees during integration to a new community.
X
Good knowledge of the services available to support refugees.
X
Proven ability to communicate and negotiate to a high level and build strong partnerships, both verbal and non-verbally with shareholders and stakeholders.
X
Good organisational and monitoring skills, with the ability to prioritise.
X
Excellent administrative skills including good computing skills and the ability to use I.T. applications.
X
Understanding and a commitment to diversity and equality, with demonstrable cultural competence.
X
Ability to lone work and complete delegated task with own initiative.
X
Ability to be flexible to the needs of the organisation.
X
Enthusiasm and willingness to agile working and outreach activities.
X
Ability to speak a community language
X
Good local knowledge
X
OISC (Office of Immigration Services Commission) regulated
X
Experience of providing outreach support to families in their home and in community settings
X
Car driver
X
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Service Manager to join our Young People Mental Health service in Ealing.
£48,000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Oaklands & St Kilda is a pair of 6 unit supported accommodation mental health rehab services working with young people between the ages of 18-25 who may have experienced a mental health-related hospital admission to gain and develop skills for future independent living. The service will support individuals transitioning from Child and Adolescent Mental Health Services to Adult services.
The service forms part of a pair of services supporting up to 12 individuals at any one time across the sites, providing a welcoming and supportive environment for young people across London on a spot purchase basis.
The service aims to support young people to achieve greater independence, manage symptoms of mental health and engage in their local communities.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
As the Service Manager you will be responsible for the effective management of all aspects of service delivery, including line managing the relevant front line staff as well as effectively managing all stakeholder relationships in partnership with the Head of Service.
Drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary
Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets
Successfully lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution
Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
Responsible for maintaining quarterly staff succession plans
Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective
Responsible for managing and allocating ??customers to support staff (casework management)
Develop key business relationships with all relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
For the full list please see our website.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Ability to lead and motivate staff ? ?
??H?as experience supporting team members through emotionally challenging situations, and knows when to access available tools for themselves to remain resilient.
Excellent organisation skills
Confident in adapting to a changing environment and capable of dynamically assessing and taking actions to mitigate risk.
For the full list please see our website.
What you'll bring:
Essential:
?Educated to degree level or equivalent
Experience of managing contracts and resources, delivering to budget and performance targets
Experience of delivering to housing management performance targets
Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract
Experience of successfully managing external partnerships to ensure successful delivery of services
Holds relevant CMI/NVQ Level 4 or other Business/Management Qualification
Capable of learning and demonstrating proficiency with a variety of digital systems.
Desirable:
Other relevant professional memberships and/or specialist qualifications
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
You will be a key contributor to the Major Gifts programme, supported by the Head of Major Gifts, through the successful recruitment and cultivation of new prospects, and management of your own portfolio of major donors. You will produce cultivation plans for individual Major Donors, meet them, craft tailored proposals and reports for them.
We are looking for individuals who are excellent communicators, have 3+ years’ experience in a similar challenging role ideally working with HNWI.
This role will be based at St Barnabas House, however, the team works across different sites and there will be requirement for you to work at Martlets in Brighton and Chestnut Tree House in Angmering to meet the needs of the service.
The client requests no contact from agencies or media sales.
Individual Giving Officer
£30,195 pro rata
30 hours per week
About us:
At Bluebell Wood Children’s Hospice we care for children and young adults with life-shortening and life-threatening conditions. Our support services are wide ranging and bespoke to each family including end of life treatment and care, respite short breaks, counselling, sibling support groups, music therapy, home visits and much much more.
It costs more than £5m each year to keep our doors open for families across South Yorkshire and beyond. We receive around 15% of our funding from government and the rest is sourced by our Income Generation team.
The role:
An exciting opportunity has arisen within the Income Generation team at Bluebell Wood and we are now on the lookout for an experienced fundraiser to join us and take on the responsibility of developing, implementing and delivering the hospice’s Individual Giving portfolio.
This is an area with a potential for significant growth over the next 1-3 years and beyond, and we are seeking a passionate and knowledgeable self-starter to steer the next chapter of our progress and development as our Individual Giving Fundraiser.
The successful candidate will oversee the delivery and administration of Bluebell Wood’s Individual Giving income streams (in memory, legacy and regular giving) and work with the Individual Giving Manager to plan and implement a strategy to increase income growth in this area.
The requirements:
Our direction of travel is to always be ambitious in our growth, therefore we are looking for somebody who is driven to continually improve and develop our income generation opportunities.
To fulfil the role effectively you will be a creative, compassionate, and detail-oriented person and able to work collaboratively with the team, recognising and practicing the importance of governance around this role.
You will have a proven record of achieving financial targets, experience of delivering thought-provoking campaigns to engage both current and new supporters and increase income.
In return, we can offer you a fantastic working environment and the following benefits:
· 33 days’ annual leave with the option to buy and sell
· Sick pay
· Health Care Cash Back Scheme
· Free counselling sessions
· Enhanced maternity pay
· Enhanced paternity pay
· Enhanced parental bereavement leave
· Compassionate leave
· Salary sacrifice scheme
· Training & Development
· Investment in your wellbeing
· Volunteering & shadowing days
· Free parking on main site
· Free drinks and subsidised meals
· Time off in lieu
· Uniform
· Eligible for NHS Blue Light Card
· Eligible for The Company Shop
At Bluebell Wood Children’s Hospice we value everyone who works with us, embrace individual differences and recognise that great things happen when we work together.
We’re here to help every family who needs us make the most amazing memories
The client requests no contact from agencies or media sales.
As our Senior Operations Officer, working closely with the Head of Operations, you will play a vital role in the smooth running of our organisational operations. The remit of the role covers a wide range of functions including senior officer responsibility for ICT systems, office management, building management, and also contributing to Quartet’s strategy in response to carbon reductions and equality, diversity and inclusion.
The ideal candidate for this role will have previous relevant ICT experience, operational experience of supporting a team in an office environment – preferably for a charity or not for profit organisation – and will have the necessary skills to work both practically and professionally with staff and trustees, tenants, and other third parties to deliver the best possible operational delivery across Quartet’s varied services.
Highlights of the role:
- Permanent Full Time Contract: 35 hrs per week
- Salary: circa. £33,000 per annum.
- 25 days annual leave, plus all public holidays, and 3 extra days between Christmas and New Year
- Employee benefit scheme
- 6% employer contribution to optional Stakeholder Pension Fund.
If you think this role is for you please first read the full recruitment pack by clicking on the link at the bottom of this page, and then send all the following information in order to apply and to be considered for interview;
- A covering letter stating why you’re the right person for this role and the ways in which you meet the essential and desirable criteria (max. 2 sides of A4)
- A completed Quartet job application form which includes your basic details
- An up-to-date CV (max. 2 sides of A4)
- A completed anonymous Equality and Diversity Monitoring Form (this is voluntary)
Closing date: 12noon Monday 13 May 2024
In-Person Interview date: Friday 24 May 2024
Please note: No agencies. Applications which do not meet the requirements stated above will not be considered. Dates given may be subject to change.
If you are an operations professional with both a technical and practical approach and the ability to communicate effectively with a wide range of people, please do consider applying for this role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Haven House Children’s Hospice supports hundreds of families, looking after children and young people who have life-limiting or life-threatening conditions. Our mission is to provide the highest quality palliative and holistic care services to children and their families in our local communities. Since the hospice began it has gone from strength to strength both in terms of the care we provide to children and families as well as the close bonds we have developed and nurtured with individuals and organisations in our community who are inspired by our work.
This is a great time to join the team at Haven House, our Community & Events team are working on a new strategy to increase income and engagement with our local community. This new and exciting role will give the successful candidate the opportunity to work across our community and event income lines, taking responsibility for raising income from a wide variety of supporters. We’re looking for an individual who can hit the ground running, complimenting a team that proactively develops and drives our community and events portfolio.
At Haven House the focus within the Income Generation and Marketing Team is to put the supporter and donor at the centre of everything we do, ensuring they feel inspired by our work and the children and families we support; engaged and committed to our cause and ultimately make a commitment to do something amazing.
The person who gets this amazing job will need to have lots of energy and be full of ideas as we want someone who will bring fresh ideas into the mix and the personal drive to execute them. We want someone to join us who loves being part of a hardworking and collaborative team.
If this role sounds right for you and you have the right skills and experience, please download the job description and apply by returning the application form to the Resourcing team.
Benefits
As an employee you will be entitled to the following range of benefits:
· Hybrid office/home arrangement
· 27 days' annual leave
· Pension scheme (company matches contribution up to 7%)
· Free onsite parking
· Employee Assistance Programme
· Eye care voucher scheme
· Cycle to work scheme
If you are a potential candidate who would like to have an informal chat with someone about the role before applying, please email the HR department and someone will come back to you.
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.
Closing date: 16 May 2024
Interview: 20 May 2024
Please note, we reserve the right to interview on a rolling basis so this role may close before the above date if we find a successful candidate.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
At The Scar Free Foundation, we’re a powerful team of five highly-motivated people who are spread across the UK. We’re looking for a Senior Trusts Fundraiser to join us in our mission to achieve a #ScarFreeFuture.
This role is for someone with at least two years’ experience of Trust fundraising. With your brilliant writing skills, you’ll know how to present complex ideas simply, make things concise, and enrich your work with creativity to make it persuasive for potential donors.
-- Senior Trusts Fundraiser
-- £40,000 Annual Salary
-- Flexible, Home-Based Working
-- Permanent, Full-Time Role
We fund medical research to find treatments for people with scarring.
The client requests no contact from agencies or media sales.
As Fundraising Manager you will be stewarding high profile Trust and Foundation donors, researching new donors and writing compelling applications using detailed case studies compiled by the team. You will be able to shape our new Major Donor programme which has shown early success and is an income stream ready for growth.
This is a really exciting time to join Caring in Bristol – we are about to launch our Youth Shelter which is the same base as our offices so as the new Fundraising Manager you will see first-hand the difference we make. Working in Homelessness is a dynamic sector and our funders are very interactive. We have a number of exciting projects to fundraise for, a strong internal team to support fundraising and flexible working – it's a great place to work!
We offer:
- Flexible working (this role can be hybrid, minimum 2 days a week in the office), including the potential to work compressed hours or 4 days per week
- 33 days leave (including bank holidays), with the option to purchase additional leave and additional leave given for 3+ years service
- 5% workplace pension
- Enhanced family leave policy
Deadline for applications is 11.59pm on Monday 20th May. Interviews to be held on Tuesday 4th June. Please visit our website for more information.
Simon Community NI is looking for a dynamic and experienced public affairs professional to lead our policy and public affairs activity. You will be a strategic thinker with a proven track record of influencing for change and an ambition to make a difference.
This role is part of our Growth & Engagement directorate and will work very closely with our CEO and Research & Development function. We are looking for someone with a strong understanding of the political landscape in Northern Ireland, ideally with direct experience of working in homelessness/housing. This is a new position, and there is a huge amount of opportunity to build a movement of change for people experiencing homelessness across NI.
Job Purpose: Simon Community’s Public Affairs & Policy Manager will lead our efforts in advocating for policies and initiatives that end homelessness across NI. As part of our wider Growth & Engagement team, you will work collaboratively across the public, political and voluntary sectors to amplify the voices of the people we help and advocate for policy change.
The postholder will develop research-based policy positions, identify and deliver clear opportunities for public and political engagement, and mobilise support from a range of stakeholders. You will build a network of constructive relationships with decision makers, influencers and political parties, and engage with the media on a regular basis, acting as a spokesperson for Simon Community when required.
Essential Criteria:
- At least 3 years’ experience managing a public affairs, policy or media function.
- Experience of communicating complex information clearly, concisely and persuasively, both verbally and in writing.
- Experience of acting as a spokesperson for an organisation.
- Experience of budget and project management.
Desirable Criteria:
- Full current driving licence or, if a disability prevents driving, an alternative means of transport to enable the duties of the post to be carried out in full.
Skills & Knowledge:
- Strong understanding of Northern Irish politics and the policy making process in our devolved context.
- Proven track record of successfully influencing different audiences.
- Excellent interpersonal and relationship building skills.
- Ability to represent Simon Community in meetings, on the media and on public platforms
- Ability to analyse, interpret and communicate facts and statistics.
- Proven ability to innovate and grab new opportunities.
- Ability to work independently and proactively.
- A working understanding of the issues affecting homelessness and/or the voluntary sector in NI.
- Excellent workload management skills and ability to prioritise to meet targets and deadlines.
Why work for the Simon Community?
We offer an extensive benefit package, including:
- Pension Plan
- Employer funded Healthcare - Benenden Health and Health Shield (includes savings on gym memberships and retail outlets)
- Death in Service Benefit
- Generous Annual Leave Entitlement
- Learning and Development Opportunities
- Compassionate Culture
- Occupational Sick Pay
- Health & Wellbeing Initiatives
- Management Development Programmes
- Long Service Awards
- Blue Light Card Scheme
The client requests no contact from agencies or media sales.
Imperial College Union is a vibrant, member-led charity organisation comprising the 18,000+ students of Imperial College London - one of the world's top universities. If you are excited by the opportunity to help us do things differently, empower others and build a students' union that can better support our students, then we could have a role for you!
We have an exciting new opportunity for a Facilities & Technology Coordinator to join our Facilities & Health and Safety team. You will be responsible for providing first line support surrounding use of the Imperial College Union (ICU) building and technology infrastructure, working closely with the digital systems function of the Union and College ICT to ensure that user issues are resolved promptly and efficiently.
Your role will act as a triage for incoming queries to the Systems team, resolving queries where possible and escalating to senior staff members and College ICT where appropriate. In addition, you will also manage ongoing tickets with the wider College ICT service desk, proactively monitoring the status of tickets and seeing them through to resolution.
The role will also be responsible for providing installation, setup and tracking of technology and physical equipment, allowing proper visibility of our resources for management purposes.
You will be responsible for ensuring the proper maintenance of all Union spaces, promptly reporting defects, and arranging repair work as needed. They take ownership of shared spaces, including Activity and Meeting rooms, ensuring they are clean, organised, with suitable equipment in place and always ready for use. The role will also include undertaking essential maintenance, repair and improvement tasks to address minor issues or repairs. Reporting to the Facilities, Health & Safety Manager, and working closely with the Head of Digital & Marketing, the post holder will be a skilled user of IT with excellent customer service skills. They will be highly organised and process-driven, ready to learn new skills to assist the Union with service delivery.
We are looking for someone who will be able to operate with autonomy and balance contending priorities in this exciting role, which is in a fast-paced but ultimately rewarding environment. We are also committed to supporting your professional development, elaborating on your excellent technical and interpersonal skills among others.
Duties and Responsibilities
Key responsibilities will be:
- First-line support and inbox management
- Technology and space support
- Facilities
- General duties
The full duties and responsibilities are set out in the Job Description and Person Specification.
Essential Requirements
- Experience of providing technical IT support in a managed desktop environment
- Experience of installation, testing and commissioning of supplier specific IT equipment and software
- Experience of supporting web-based systems, including administration, configuration and user training/guidance
- Experience with building management and facilities support
- Experience in carrying out maintenance, repair and improvement tasks
- In-depth knowledge of IT, including hardware, software and operating systems support
- Knowledge of IT hardware and equipment installation and maintenance
- An understanding behind the principles of networks and IT infrastructure
- Knowledge of facilities, workstation provision and best practice for managing a busy work environment
- Effective communication skills with a focus on customer service
- Ability to prioritise and manage own workload effectively but also to be flexible and
- adapt/respond to emerging issues, short deadlines and other demands or challenges
- Process oriented, with excellent attention to detail
Further Information
Please note this role is with the Students’ Union. We’re a registered charity in our right, with our own governance, systems, processes and objectives. However, we work extremely closely with Imperial College London, so you’ll also be joining a wider community of staff working within higher education. If you’ve never worked in a students’ union, or are unsure why it’s different, we urge you to get in contact. It’s a brilliant place to work.
As an employee of Imperial College, you will be part of lively community and work in a friendly and relaxed environment. Our aim is to provide to all our employees an encouraging and relaxed working environment with an emphasis on personal development and work-life balance. Based on that we offer:
- flexible working hours
- generous pension scheme
- 25 days holiday (plus 6/7 extra days per year for College Christmas and Easter closures)
- bicycle loan scheme
- season ticket loan
- health benefits
- excellent professional development opportunities and many more.
More information can be found on the Imperial College Benefits page of the wesbite.
To apply for the post please complete the online application form.
We are running a characteristic anonymised application process for this recruitment as part of the College’s commitment to equal opportunities and eliminating discrimination. Applicants will be assigned an application reference number and applicants’ names will not be visible to recruiting managers until the interview stage. You are not required to attach a CV. Please also refrain from including your name in your supporting statement.
Closing date: 12th May 2024.
Interviews will be expected to take place week commencing 22nd May 2024.
We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith, or disability. We particularly encourage applications from Black, Asian and other racial minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. If there are any reasonable adjustments needed through the process, we will accommodate as much as possible.
The client requests no contact from agencies or media sales.