Head of communications jobs

This vacancy is restricted to Black and minoritised women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

We reserve the right to close these adverts early if we have sufficient interest, so early applications are encouraged.

Are you driven by a commitment to social justice and equality? Do you want to utilise your expertise to support vulnerable women and children in their fight against inequality and discrimination? Southall Black Sisters has the perfect opportunity for you. We are seeking a dedicated Immigration Solicitor to provide specialised, personalised advice to our clients, empowering them to make informed decisions about their future.

In this crucial role within our Immigration Team, you will collaborate closely with colleagues to deliver confidential OISC Level 2 advice and representation. Additionally, you will support and train colleagues working at Level 1, ensuring the highest standards of service and advocacy.

The postholder will play a vital role in advancing Southall Black Sisters’ (SBS) policy, communications and public affairs work. This includes shaping and delivering strategies that:

· Promote SBS’s mission to end violence against women and girls (VAWG), particularly for Black, minoritised and migrant (BMM) women and girls.

· Influence public policy and legislation to secure justice, safety and rights for Black, minoritised and migrant women and girls.

· Strengthening the public voice and visibility of SBS through impactful communications and campaigning.

They will work closely with senior staff, partner organisations and stakeholders to ensure that SBS’s policy positions, campaigns and services are effectively communicated, and that the lived experiences of the women and girls SBS supports are at the forefront of public and political discourse.

By joining our team, you will be at the forefront of the fight for equality and justice, making a tangible difference in the lives of those who need it most.

Why work with Southall Black Sisters?

Southall Black Sisters is committed to providing a supportive working environment, where team members feel valued, empowered and safe. To that end, we provide an excellent package of employee benefits including:

• Generous annual leave entitlement 
• Hybrid working 
• Enhanced pension contribution
• Enhanced sick pay
• Subsidised public transport season ticket
• A comprehensive Employee Assistance Programme, including access to confidential support from MBACP therapists 
• Clinical supervision with an MBACP therapist to explore issues arising from casework
• A focus on continued learning and development through accredited training delivered by experts in their field
• Organisation-wide away days
• Career development pathways and support
• The opportunity to learn and grow within an organisation renowned for inspiring political activism and campaigning successes
• Employer eye care scheme

To Apply

Submit a completed application form along with the optional equal opportunities monitoring form by the application deadline. Please do not send us your CV as this will not be considered.

Please note, incomplete applications will not be considered.

Bromley Recovery and Wellbeing College (BRWC) runs a curriculum of free peer and professional-led workshops and courses across the borough of Bromley. Our aim is to enable students to achieve greater insight into their own mental wellbeing and gain skills to help them achieve personal goals, independence and self-management of their own mental health.

We have an exciting opportunity for a Bromley Recovery and Wellbeing College Manager to join SEL Mind on a one year fixed-term basis. You will be a strategic planner, responsible for reviewing, implementing and managing the significant development of Bromley’s Recovery and Wellbeing College (BRWC)  You will design and oversee the delivery of quality-assured courses in response to wider local need, providing equity in opportunities and lead on delivering a successful shared vision for the BRWC. The role comes with line management responsibility for a BRWC Coordinator and an administrator, ensuring operational support for the day to day delivery and efficient running of the college as well as support for tutors and students.

You will work closely alongside SEL Mind colleagues as well as our Bromley Mental Health Hub partners Oxleas NHS Foundation Trust.  You will also use strong partnership working skills to collaborate with stakeholders across the borough.

You will have experience of successfully delivering learning to others and of line management in a busy, fast paced environment. A strategic, proactive approach to problem solving and planning as well as excellent organisational skills are a must. Confidence to communicate effectively with a wide range of people is also required.

Hybrid working is considered in line with our policies and needs of the service. Occasional out-of-hours work is required to support the team delivering courses outside of core office hours. 

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Monday 14h July (11:59pm)

Likely interview date: Thursday 31st July

We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

Are you looking to join a team that values people and partnerships and is dedicated to creating transformational experiences for our community?

Would you like to work for an organisation that values growth, with the opportunity to learn, develop, and grow in a collaborative and supportive culture?

If so, we have the perfect opportunity for you.

An exciting opportunity has arisen for someone with great interpersonal skills and an advice background for the role of Advice and Advocacy Officer with Spring Community Hub.

The project aims to identify those in Welfare, Health, Wellbeing, Employment, housing, and/or food crisis who have had unresolved issues over a prolonged period and provide support for them to overcome the immediate crisis and work towards longer-term stability

The Advice and Advocacy Officer will provide holistic advice and advocacy to guests, supporting them on issues such as debt, welfare, housing, employment, and business support, in a trauma-informed and empowering way.

The postholder will be a key part of growing the Hub’s  Advice and Advocacy/ Pastoral / Wrap-around services, working as a team with our partners, providing support to guests and volunteers.

• Working with a Caseload of Guests on a 1-1 and group basis and providing support via multiple channels, including Telephone, Email, In Person, virtually, and other project locations, develop action/support plans

• Working with a caseload of guests to provide support/signpost

•  Facilitate group workshops, Coffee Mornings, and information sessions

• Provide Information, advice, guidance, and resilience

• Support for people facing hardship.

• Providing Support, Supervision, mentoring, and guidance to Volunteers in our Advice and Advocacy / Pastoral Teams

• Attend meetings/ events/Training/networking opportunities and  undertake outreach to promote the work of Spring Community Hub 

The post holder will be required to be flexible to the changing needs of the organisation and, as such, undertake tasks and responsibilities not specifically listed here but relevant to the smooth running of SCH, including general office and administrative tasks and aspects of service delivery, as directed by the CEO and Trustees.

We’re committed to building a diverse workforce and welcome applications from all sections of society. If this opportunity excites you and if you believe you possess the skills and experience we need, we look forward to hearing from you.

• Facilitate workshops ( Job Club/ Community Cafe/ Coffee Morning/ Information sessions  ) and Group Sessions - in person/ virtually 

• Support guests in the Centre and virtually, and undertake initial Assessments and follow-up Calls

• Represent Spring Community Hubs Service and project at relevant forums and meetings at a  local level

• Collate monitoring data from all project streams, providing regular updates to the Head of Compliance / Development 

• Contribute to providing information for funders and monitoring reports to the Head of Compliance and Development 

• Assist in the induction/ onboarding and support of volunteers 

• Assist in and facilitate Team Training Sessions, Workshops, Presentations, and Project meetings, and produce progress reports, papers, agendas, and minutes in line with direction from the Head of Compliance and Development 

• Develop and contribute to the creation, maintenance, improvement, and expansion of our range of debt, immigration, and welfare benefits information resources

• Contributing to building testimonials /case studies and impact measurement, and monitoring 

• Lead/ Support the team  with the design and development of resources for the benefit of all users of the debt and welfare benefits system, and help drive forward our safeguarding and co-production culture

• To work with the Head of Compliance and Development to ensure the quality of the support given by the team/volunteers through assisting  with case reviews, training, and development

• Research, analyse, and interpret relevant policies, legislation, and programmes related to the sector with the support of the Head of Compliance and Development 

• Work with the Head of Compliance and Development to proactively identify gaps in information provision across our programmes and implement solutions. 

• Working closely with the Head of Compliance and Development, Leadership / Service and Operations Team/  wider service and partners to ensure guests are supported.

Person Specification

• Experience delivering advice & Advocacy/ Wrap around care  in at least one relevant area,/Relevant qualifications for the post 

•  Understanding of trauma-informed and inclusive practice

•  Experience with group facilitation (desirable)

• Commitment to empowerment and diversity

• Willingness to undertake further training, including Information Advice and Guidance L2/L4 or as relevant to the role

• Experience in working with individuals who are experiencing significant poverty and may also have multiple and complex needs. You will have the ability to communicate effectively with a wide variety of people.

• Experience in/willingness to learn the use of  databases for the recording, processing of advice given, and reviewing the quality of team records/ usage 

• Experience in establishing and maintaining good working relationships with external stakeholders

• IT Literate / Proficient in Microsoft/Google Office (Word, Excel, PowerPoint), Slack, and experience with project management software / Communication tools (e.g., Zoho, Trello) is a plus.

• Time-management skills, with the ability to work successfully both alone and as part of a team

• Ability to communicate effectively (oral and written) with a wide variety of people at all levels, including statutory, voluntary, and other colleagues 

• Ability to organise and prioritise own work, especially when under pressure

• Ability to work accurately and confidently with figures (statistics) and with attention to detail

• Commitment to the concept of continuous improvement of procedures and practices

• Ability to remain calm in challenging situations and reinforce boundaries

• Ability to support people in managing difficult feelings, and communicate their needs effectively

• Knowledge of best practice for lone working, data protection, and safeguarding adults

• Ability to recognise and work within the boundaries of the role, including confidentiality, and the working protocols between agencies

• Strong sense of self, and ability to set and maintain boundaries, and lead by example 

• Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing

• Excellent listening skills

• Ability to work collaboratively with colleagues and others.

• Willingness to work outside normal working hours, as and when required.

• Understanding of the needs of disadvantaged, disaffected, and vulnerable people, and the ability to work with them in a positive way

• A clear commitment to equality, diversity, inclusion, and confidentiality

• Professional and positive approach, with a commitment to professional development and self-improvement.

• Ability to think and plan strategically to inform decision-making. 

• Qualifications, Training, or Relevant experience in IAG, Welfare Benefits, Housing, Immigration, Employment, Law, or Similar 

• Clear communication skills, face-to-face and on the phone, or via email

•  Ability to troubleshoot difficult situations and deal with them calmly, efficiently, and effectivel

• Knowledge of food security/poverty issues in the UK and working with diverse communities..

• Delivering projects relating to Social Change and Social Justice

• Willingness to undertake further training as required by Spring Community Hub.

• Commitment to the concept of continuous improvement of procedures and practices.

• A compassionate and empathetic approach, with a genuine interest in the well-being of others.

• Knowledge of safeguarding policies and procedures, including child protection and vulnerable adult support.

Responsible for staff/equipment 

Advice & Advocacy / Pastoral Team Volunteers  / Phone / Laptop

Reporting to…

The Head of Compliance & Development/ Chair of Trustees

Why Join us / Benefits

• A warm, welcoming, and passionate working environment

• People-focused with a friendly and supportive workplace culture

• We are a London Living Wage Employer

• An active commitment to equality and diversity

• We offer continuing opportunities for learning, and personal and Professional development together with regular supervision, training, and support for all our staff and volunteers

• Generous annual leave entitlement: 33 days annual leave (including bank holidays)

• Company pension scheme

• Frequent team away days and celebrations, as part of a friendly and collaborative team.

Application Process:

1. Complete our Application form 

2. Submit your CV with a Supporting Statement.

3. Initial Telephone interview - shortlisted candidates will be invited for a Telephone interview

4. If you are shortlisted from the Telephone Interview, you will be invited to a formal interview, which will consist of the following: 

• A  Presentation topic will be shared with you in advance

• 60-minute Panel Interview with members of the SLT / Board of Trustees 

• Questions will be shared with you before the interview so that you can prepare. 

• Role-specific Practical Task

Summary

The role will involve:

1. Supporting the Bishop of London and the Archbishop of York in their work in the House of Lords.
2. Advising on and researching materials for parliamentary speeches and interventions.
3. Monitoring and keeping the Bishop of London and the Archbishop of York informed about relevant parliamentary developments and timetables.
4. Liaising with MPs, Peers and their staff, Parliamentary officials and others in and outside the NCIs on behalf of the Bishop and Archbishop.
5. Drafting articles for publication, press notices or social media about the Bishop's and Archbishops' work, in close collaboration with their Communications Officers.
6. Providing research resource for the Archbishop in his provincial role and both he and the Bishop in their dioceses for non-parliamentary work. This may involve researching and drafting for talks, articles and lectures.
7. Assisting with disseminating the Church's responses to specific issues or bills, as agreed with the Head of Parliamentary Affairs and Deputy Head of Parliamentary Affairs. Supporting the Head and Deputy Head of Parliamentary Affairs in their wider responsibilities and standing in for them as and when required.
8. Working with the Parliamentary Team to ensure that the Bishop and Archbishop are kept abreast of the wider activities of the Lords Spiritual and the Parliamentary Team.

• This is a full-time post which is offered initially for a fixed-term of 12 months.
• 75% of the postholder's working time will be spent in support of the Bishop of London and 25% of the Archbishop of York.
• Base location will be Lambeth Palace, London, SE1 7JU
• Work also expected to take place from Church House, Westminster, SW1P 3AZ; The Old Deanery, London, EC4V 5AA.

Are you skilled in building strategic relationships that directly improve the lives of people living with a life-limiting condition?

We have an exciting opportunity for a Partnerships Manager to join our Services and Partnerships Directorate. In this role, you will lead, develop and manage strategic relationships with external organisations and service providers that enhance the delivery, accessibility and impact of our support for people living with and affected by Motor Neurone Disease (MND).

From working with mobility and equipment providers, to energy suppliers, financial assistance organisations and specialist health and care services-these partnerships will help reduce practical barriers and improve quality of life for people facing the challenges of MND.

You'll bring experience, insight, and a collaborative approach to building high-impact, purpose-driven partnerships that result in tangible outcomes.

Key Responsibilities:

• Proactively identify and develop new partnership opportunities that directly support people with MND-e.g. providers of specialist furniture, technology, energy, financial aid, or care services
• Lead on establishing and onboarding partnerships that enable joint working, service coordination, and referral pathways
• Manage partnership contracts and memorandums of understanding
• Monitor, measure, and report on partnership performance and impact
• Develop and maintain effective monitoring and measurement, demonstrating outputs, effectiveness and impact.
• Stay informed about MND, the Association's work, and wider sector developments through regular horizon scanning to inform partnerships
• Engage and collaborate with colleagues across directorates to identify new partnership opportunities to ensure partnerships align with evolving needs of the MND community
• Provide support to other managers within National Support Services when needed
• Line manage a team of three direct reports

About You:

• Proven experience of creating and delivering innovative partnership proposals that deliver social or health-related impact
• Ability to build strong working relationships with a wide range of stakeholders
• Confident project management skills and the ability to manage multiple projects and priorities
• Strategic thinking and a solutions-focused mindset
• A proactive and collaborative approach to teamworking
• Commitment to high standards of delivery
• Strong organisational and communication skills
• Commitment to improving support for people living with MND

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office a minimum 1 day per month, with flexibility to attend more regularly in line with business needs. We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Experience of developing and delivering creative and innovative partnership proposals, ideally social or health-related.
• Strong communication and interpersonal skills, with the ability to build relationships with a range of stakeholders, both internal and external.?
• Excellent project management and organisational skills, with the ability to manage multiple projects and priorities.?

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

If you're looking to make a real impact through strategic partnerships and want to be part of a values-led organisation, we'd love to hear from you.

PROFESSIONAL STANDARDS ASSISTANT

Salary - £22,500-£23,000 per annum

Hours of work: This is a full-time post (35 hours per week).

Location: Hybrid – working from home, with at least 1 day a month working from our office in Bracknell, Berkshire.

We’re looking for an enthusiastic and organised individual to join our team. In this role you will work closely with the Head of Professional Standards to deliver the BDA’s specialised services in a professional and efficient manner, working collaboratively and proactively with all stakeholders to make a positive contribution to our ambitious and caring organisation.

Key responsibilities include:

• Responding to queries and process assessment and membership requests promptly and professionally.
• Supporting the coordination and administration of assessments, accreditations, and memberships.
• Liaising with assessors, peer reviewers, and corporate clients, including upselling where appropriate.
• Maintaining accurate records across CRM and SharePoint, ensuring compliance with GDPR.
• Assisting with invoicing, reporting, and other finance-related admin tasks.
• Gathering and collating feedback to support service improvement.

This role would suit someone who has excellent administration and communication skills, who has a strong attention to detail.

Please view the job description for further information.

Why join us?

At the BDA, we are passionate about making the world more inclusive for people with dyslexia. You’ll join a friendly, supportive team where your work makes a real impact, and you’ll be contributing to lasting change.

Closing date – 15 July 2025. Please note, we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Digital Content Manager

We have a fantastic career development opportunity within our Marketing and Communications team as we look to appoint a 12-month Fixed Term Digital Content Manager.

About the organisation

Be there when it matters. At a time when more people than ever are expected to need support, there has never been a more important time to join this charity to help transform the experience of everyone facing dying and grief in the UK.

From providing care and support for someone at the end of their life to helping someone manage their grief, there is no one size fits all when it comes to how we cope and the help we need.

About the Role

The Digital Content Manager will support the organisation by devising and delivering an effective online content strategies and producing high-quality, creative written and audio-visual content that aligns with the charity’s goals, target audience and brand identity.

• Lead the development of written and audiovisual content for our digital platforms
• Develop and implement a content strategy for our digital channels (working closely with the social media team) and a set of guiding principles for producing engaging, accessible, search optimised content across all channels
• Create written, graphic and audiovisual digital content, and devise creative content ideas to support campaigns, appeals and organisational priorities
• Provide video editing services to the organisation as required
• Manage ongoing relationships with agencies and/or freelancers to deliver digital content
• Work with the Digital Officer and Senior Digital Manager to ensure all new content is optimised for SEO
• Work with the case study manager to produce story-based content which can be used to give a case for support across our website and social channels
• Contribute to the development and ongoing maintenance of content for a bereavement self-help product/platform and the bereavement content on our website
• Explore new and engaging ways to tell our story through animation, audio, written content and imagery
• Support with video and other content production for internal use, where needed

About You

• Ability to create impactful and compelling online content (written copy, graphics, video and audio)
• Excellent written English and proofreading skills
• Excellent understanding of best practice when writing for online platforms, including a good understanding of accessibility requirements for digital communications
• Excellent video production skills, from conception through to editing and resizing for different platforms
• Experience using Canva, Photoshop or other design software to create graphics
• A creative flair and ability to contribute new ideas for content to projects and campaigns
• Experience of using content management systems (CMS) – we use Wagtail
• Experience in developing and executing content strategies
• Experience working and collaborating with digital agencies and other external suppliers, including procurement and contracting processes
• Strong understanding of SEO best practices and principles and keyword research
• Understanding of user journeys and IA and the role quality content plays in these
• Understanding of best practices with digital communications to supporters and service users
• Experienced in collecting insights using various tools (including GA4 and Search Console) to understand how content is performing
• Project management experience
• Experience in managing agencies and/or freelancers
• Able to work independently and to deadlines
• Able to work as part of multi-disciplinary project teams to deliver shared visions and objectives
• Highly organised and able to prioritise a busy workload with changing priorities

Desirable Requirements

• Experience of working in the not for profit, bereavement or health sector
• Knowledge and experience in social media content creation

• We reserve the right to close this advert prior to the closing date should we feel we have a sufficient number of suitable applications.

Benefits

• Company pension scheme
• 27 days holiday - rising to 33 with length of service plus bank holidays
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals
• Staff discount of 10% on new goods online at our shop
• Structured induction programme and learning and development opportunities.

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make this a great place to work, and attract and recruit the best, most diverse workforce possible.

We are particularly interested in increasing applications from the global majority, LGBTQIA+ and people with disabilities as they are currently underrepresented in our organisation.

If you want more than just a job, we want you.

Join the team and be there when it matters.

Are you looking to start an exciting career in Marketing? Are you keen to build your skills alongside our experienced team? Would you like to develop your career in a not-for-profit organisation?

Creative Support is a busy and dynamic national charity with a track record in providing high quality, person centred support services in over 70 Local Authorities. We are looking for a motivated and enthusiastic professional to join our busy Marketing and Communications Team as Marketing Administration Assistant.

The Marketing Administration Assistant works as part of our team to deliver campaigns, including research, sourcing and practical coordination. This role is a key point of contact for the team and ensures excellent customer service for our internal and external customers.

You will need to have a genuine passion for the third sector, interest in health and social care policy/provision and a commitment to our person centred values. Continuous professional development will be provided, but you must be able to work independently, willing to work flexibly, and be motivated to the goals and changing needs of the organisation.

You will be based at our friendly Stockport head office and travel to services when required.

Vacancy Reference Number: 81670

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK.

HR Advisor

Salary£32,000.00 per annum

LocationHome Based

Weekly Hours35

The Vacancy

Job Title: HR Advisor

Location: Home Based

Salary: £32,000.00 per annum

Weekly Hours: 35

Reference: YMC1095697

There’s a new opportunity for an experienced HR professional looking to make a real impact in a values-driven organisation! YMCA England & Wales is seeking an accomplished HR Advisor to join our national People Services team, supporting our operations across England and Wales.

In this field-based role, you'll act as a trusted HR partner to retail managers and teams, offering proactive and expert advice across a broad spectrum of HR matters. From employee relations and absence management to training delivery and change support, you’ll be integral in driving positive employee experiences and upholding YMCA’s ethos and people-first culture.

About YMCA England & Wales:

YMCA England & Wales supports 83 local YMCAs, advocating for vulnerable young people by providing essential building blocks for a better life—like a safe home, guidance, friendship, and employment skills. We are committed to ensuring fairness and opportunity for all, and through our collective voice, we influence national policy and media to improve the lives of young people across the country.

What you’ll be doing:

• Advising managers on employee relations issues including disciplinary, grievance, and capability cases
• Monitoring absence, conducting welfare meetings, and managing Occupational Health referrals
• Supporting store teams through regular visits, building relationships and trust
• Delivering training sessions to upskill managers and promote HR best practice
• Supporting HR projects, change initiatives, and data reporting
• Collaborating with the wider HR team and deputising for the Assistant Head of HR when needed

Who we’re looking for:

• MCIPD-qualified or equivalent HR experience, ideally in a retail environment
• Strong knowledge of employment law and HR best practices
• Confident managing casework with a fair, empathetic approach
• Excellent interpersonal and communication skills
• Highly organised, self-motivated, and able to work independently
• Willing to travel frequently (full driving licence required)

Join us and help shape the future of HR in a mission-led organisation that makes a difference to communities across the UK. If you’re passionate about people and want to bring your HR expertise to a cause that matters — we’d love to hear from you

Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds, particularly those from disabled and Black, Asian and Minority Ethnic (BAME) candidates. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.

Please note that applications for this role will close on Thursday 10 July 2025 at 9am

Location: Hybrid, 2 days a week expected in our London Office

A little bit about the role 

The role will sit in the Chief Social Worker’s directorate alongside our admissions and support, curriculum and delivery teams. These teams achieve our mission through assessing participants eligibility and  suitability, ensuring they are registered with our university partner in a timely way and by designing and delivering world class social work  education and training. ​

The EDI Lead is responsible for developing and implementing strategies, programmes, and initiatives that promote diversity, equity, and inclusion within the organisation. This role involves collaborating across teams and functions to ensure that EDI principles are integrated into all aspects of the work. They are responsible for fostering a culture of inclusion, holding people to account through knowledge and skills and create a brave space for challenging conversations.​

We are seeking a passionate and strategic leader with a deep commitment to equity, diversity, and inclusion. You will have a proven track record of driving impactful EDI initiatives across the charity, private, or public sectors, with the ability to influence and inspire others through your actions and behaviours. With strong emotional intelligence, you will understand the specific challenges faced by minoritised groups and be confident in holding challenging conversations to drive meaningful change.

The successful candidate will be a confident and influential leader who champions equity, diversity, and inclusion. Skilled in fostering accountability and inclusion, you will create a brave space for meaningful conversations while holding a clear line on EDI expectations.

Some key responsibilities include:

• Being a lead facilitator for reflexive spaces for colleagues running community spaces
• Providing outreach support for minoritised participants as needed
• Contributing to the review and design of our programmes in relation to EDI content
• Reviewing and consultation on all aspects of recruitment and admissions processes to ensure fairness and reduction in bias
• To be the lead anti discrimination advocate (ADAs) and facilitate regular group meetings to check in with the other ADAs

Please see job pack for full list of role responsibilities

A little bit about you 

This role will suit an experienced EDI leader who is passionate about driving meaningful change and embedding equity, diversity, and inclusion across an organisation. The hiring panel will be looking for candidates who demonstrate a deep commitment to inclusive leadership, the ability to hold others to account on EDI expectations, and a strong track record of influencing change through collaboration. You will bring expertise in EDI frameworks and policies, along with the confidence to engage in challenging conversations and represent the organisation’s position externally.

We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own. 

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you. 

Important information

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.

We recognise that artificial intelligence (AI) such as ‘ChatGPT’ etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.

We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!

If you would like to find out more about the role, please contact Lisa Hackett, Chief Social Worker (see job pack for contact information).

Welcome to Ada!

We are the National College for Digital Skills, established in 2016 as the first new Further Education College in England since 1993. Our mission is: to educate and empower the next generation of diverse digital talent, and our values of Rigour, Resilience, Creativity, Curiosity and Collaboration sit at the heart of what we do and how we go about our work. We seek to harness tech as a positive tool for social mobility and improve the gender and ethnic diversity of the tech workforce.

We are a small, specialist college with 500 students and apprentices on roll at present but with plans now well underway to grow to 850+ learners by December 2025 across our two fantastic new city centre hub campuses in London (Pimlico) and Manchester (Ancoats).

We stand apart from other Colleges due to:

● The quality of teaching, learning and assessment of computer science and related

subjects.

● Our fantastic progression outcomes for our learners.

● The breadth and depth of our industry partnerships.

● Our focus on outreach and learner diversity, especially those from more disadvantaged backgrounds.

● Our high support, high expectations culture for staff and learners.

We received ‘Good’, with Outstanding features, in our first Ofsted inspection in

October 2018 and again in March 2023.

Job Purpose

This is a hands-on, delivery-focused role that blends creativity with data insight to

deliver engaging, effective campaigns that support recruitment and engagement across Ada’s key audiences.

To be successful in the role the post holder will:

● Have excellent organisational skills with the ability to manage multiple campaigns and coordinate content across channels.

● Be detail-oriented, with the ability to interpret performance data and act on insights.

● Be adaptable, proactive, and comfortable working in an evolving environment.

● Bring an interest in digital marketing and a desire to grow skills across social media,

website management, and campaign delivery.

● Demonstrate working knowledge of digital marketing tools, platforms and analytics (CMS systems, Meta and Google Ads, web analytics dashboards.)

● Understand basic design principles and be comfortable supporting colleagues to shape and optimize social-media first creative assets.

● Show initiative and a practical approach to problem-solving and campaign execution.

● Possess strong communication skills, with the ability to work independently and as part of a cross-functional team.

Role Responsibilities

● Post and schedule content across Ada’s social media platforms and website.

● Monitor performance across platforms and use analytics to inform content and campaign optimization.

● Plan and deliver targeted paid campaigns across social media and contextual advertising platforms.

● Collaborate with agencies and media publishers to support effective campaign delivery.

● Optimize live, paid media campaigns (adjusting creative, messaging and targeting to

maximize impact)

Website management:

● Create news items for the website.

● Ensure pages are SEO optimized to drive organic traffic.

● Manage annual website reviews and implement changes.

●Analyse and optimize website performance.

● Support the delivery and tracking of Ada’s annual communications plan across target

audiences.

● Stay up to date with digital marketing trends and platform developments to keep Ada’s activity current and effective and contribute to Ada’s overall digital marketing approach.

Other Requirements

● A passion for working with young people and adults to help improve their life chances.

● A commitment to on-going personal development.

● A willingness to work flexibly and where necessary outside of normal working hours.

● Suitable to work with young people and vulnerable adults in accordance with Government guidelines for safeguarding.

Variation to this Job Description

This is a description of the job as it is at present and is current at date of issue. The duties and responsibilities described above are not exhaustive and additional assignments, duties or responsibilities may be required of this position. The job description will be reviewed and updated as necessary to ensure that appropriate revisions are incorporated, and that it relates to the job to be performed.

Safeguarding

We are committed to safeguarding and promoting the welfare of students and young people and we expect all staff to share this commitment. Any job offer will be conditional on various, appropriate, pre-employment checks including a satisfactory Enhanced Disclosure & Barring Service (DBS) check and Barred List Check, having the legal right to work in the UK and having satisfactory overseas criminal records checks, if deemed necessary, and supportive references.

Equal opportunities

Ada. National College for Digital Skills recognises that equality of opportunity and the recognition and promotion of diversity are integral to its strengths. The following principles apply in respect of the College’s commitment to equality and diversity:

● To provide and promote equality of opportunity in all areas of its work and activity;

● To recognise and develop the diversity of skills and talent within its current and potential community;

● To ensure that all employees and prospective employees of the College are treated solely on the basis of their merits, abilities and potential without receiving any unjustified discrimination or unfavourable treatment on grounds such as age, disability, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, gender, gender reassignment, trans status, socio-economic status or any other irrelevant distinction;

● To provide and promote a positive working, learning, and social environment which is free from prejudice, discrimination and any forms of harassment, bullying or victimisation;

● To promote good relations between individuals from different groups.

Applicants with disabilities

Ada. National College for Digital Skills is keen to increase the number of disabled people it employs. We therefore encourage applications from individuals with a disability who are able to carry out the duties of the post. If you have special needs in relation to your application please get in touch with the HR department.

How to apply for the role

Please submit your CV and a supporting cover letter outlining your interest in the role and the relevant experience you may have.

Interviews will be arranged on a rolling basis based on receipt of applications and we reserve the right to remove the advert before the above closing date so early applications are recommended.

Thank you for your interest in the role and good luck with your application!

We are looking for a Property Compliance Manager!

Are you known for your keen attention to detail, strong organisational skills, and a knack for negotiation? Do others admire your ability to build lasting relationships and positively influence outcomes? Are you someone who thrives in collaborative environments, keeps meticulous records, and is passionate about ensuring regulatory compliance. We’re looking for someone with experience in property compliance management and a solid understanding of health and safety, as well as housing-related legislation and best practices—including an employer’s duty of care. If this sounds like you, we’d love to hear from you! Come join us and play a vital role in helping us support our residents on their journey out of homelessness.

About You:

You are organised, meticulous, and bring proven experience in property compliance management. You have a good understanding of housing legislation, health & safety regulations and best practice, building maintenance and compliance in relation to Supported Housing and PRS (including HMO’s). You can confidently navigate relationships with external contractors, landlords, and local authorities. You will also oversee the effective management of risk across all Homeless Oxfordshire properties. With a solutions-focused mindset, you’re ready to take ownership of compliance and health and safety across multiple sites, ensuring we deliver safe, dignified living spaces for our residents .

About the Role:

As our Compliance Officer, you will take the lead on property compliance and certification across Homeless Oxfordshire's housing portfolio. You will oversee safety inspections, manage risk assessments, maintain up-to-date records, and coordinate with contractors and landlords to ensure all remedial and planned works meet health, safety, and housing regulations. We will also entrust you with coordinating employer health and safety regulations. Reporting to the Head of Property and Facilities, your role is central to protecting residents and enabling our operational teams to deliver outstanding service.

Some of your responsibilities will include:

· Ensure all regulatory requirements & certifications are maintained and securely documented (e.g. gas, Electrical safety, legionella, Asbestos, fire alarm and lighting tests etc.), Ready for inspection as required.

· Undertake annual risk assessments for all areas relating to properties (including fire); maintenance and cleaning activities and ensure that relevant details are shared with others appropriately

· Build close relationships with our landlords and providers to ensure any compliance works they are responsible for under the terms of the lease are carried out to the required standard that we are satisfied with along with the local authorities or facilitate the work on their behalf.

· Ensure all HMO licencing information is up to date for all relevant properties and records of HMO Licences are retained on in-form and work together with Local Authorities. Ensure all additional works that are required for licence are completed in a timely manner.

· Oversee weekly and monthly Health and safety inspections for all sites.

· Work with Head of property & Facilities on Health and safety tasks for the organisation

· Contribute towards the budget setting for all planned compliance and health and safety works and ensure this remains within the budget set.

· Promote a high standard of hygiene among staff and residents and ensure controls are in place to reduce the risk of pests, damp, and mould, taking remedial action.

· Remain informed of all relevant property legislation for the private rented sector, HMOs and supported accommodation and implement changes within the organisation to maintain compliance.

· Support operational managers and staff to deliver outstanding services to our residents.

· To take control of the accident reporting, working with managers and SMT to ensure that all staff adhere to the process of reporting these incidents.

· Provide a monthly report to the Head of Property and facilities with compliance for the property portfolio as a minimum.

· Comply with Homeless Oxfordshire’s policies and procedures

· Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best

· Contribute to the work of the broader team.

Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate. We also do not offer work sponsorship for this role. We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.

We’re looking for a confident and well-organised fundraiser to help manage and grow our corporate partnerships. You’ll develop relationships with existing and new business supporters, deliver engaging communications, and support the growth of income from companies, all while helping to protect butterflies, moths and the environment we all depend on.

Job Purpose
• Managing and growing relationships with existing corporate donors
• Identifying and developing new corporate support
• Providing an outstanding supporter experience for our corporate supporters

Main Responsibilities
1. To directly manage a portfolio of corporate supporters, ensuring excellent stewardship and customer experience in order to meet agreed income targets and KPIs and maximise income for BC.

2. Develop and prepare tailored cases for support, proposals, reports and bespoke updates and communications to donors.

3. Identify, nurture, develop and manage new and existing corporate supporters including producing and communicating inspiring funding opportunities aimed at specific organisations.

4. Negotiate and deliver partnership agreements ensuring delivery against agreed targets and a good return on investment for the charity.

5. Monitor income targets and activities for Trading and Corporate fundraising including reporting to the BC Trading Company Board.

6. In conjunction with the Digital Manager, manage BC’s website shop portals and commercial partnerships to ensure a good level of royalties, proactive marketing, and supply of ethically sourced and sustainable goods.

7. Liaise with Communications and PR Team to ensure effective promotion of corporate and business agreements and timely reporting back on campaigns.

8. Update and maintain records of all business and corporate approaches, communications and agreements on the CRM and appropriate files.

9. Advise Branch volunteers where they seek to establish business support for their activities.

10. Where required, develop and/or follow policies and procedures on due diligence, data management, account management, stewardship, and reporting.

Job description

Job Purpose

To manage and develop the home from hospital settle service in the hospitals that you are responsible for, to support timely and successful patient discharges from hospital and prevent re-admissions.  You will work in collaboration with hospital teams and community teams to lead and manage your team to support the smooth transition from hospital to home for service users.  The service works with people for time limited support (usually up to 6 weeks) to adjust and settle back in their homes, and to prevent readmission into hospital. 

Key Tasks

• Work in partnership with the hospitals and other health and social care professionals to coordinate safe and timely discharges for referred clients.  This involves attending meetings with hospital personnel including Discharge Co-ordinators and Ward Managers to discuss discharges and plan who and how individuals will be supported as appropriate. 
• Manage a team working across two hospitals and ensuring the service is available between the contracted hours.
• Work collaboratively with other agencies providing support services.
• Conduct initial assessments of people referred to the services as necessary.
• Plan and develop person centred interventions to provide short term support for people after hospital discharge.
• Work with GPs as appropriate in identifying and supporting patients to reduce unnecessary hospital admissions.
• Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary admission to hospital.
• Support the hospitals with delayed transfer of care (DTOC).
• Coordinate and monitor the caseload of referrals allocated to team members to ensure a fair and manageable distribution of work.
• Rota planning to ensure staff flexibility and availability, enabling planned rosters that best suit both hospital and patient needs.
• Develop your team which includes; supervision, appraisal, planning of continued professional development opportunities and training needs.
• Conduct regular management audits to ensure a consistent way of working and identify development and training needs in the team or individual.
• Develop and deliver a flexible service that can respond to peaks and troughs in demand.
• Ensure the service is meeting key performance indicators, and identify any concerns e.g. demand for the service exceeding the levels in the contract and taking proactive action to address this.
• Monitor performance of the services against KPIs and produce reports to demonstrate performance.
• Deliver front-line services when needed, e.g. sickness or staff shortages.  This is by exception rather than you regularly doing support work.
• Manage the budget, sign-off expenses, and ensure the project is delivered to budget, liaising with the Finance Department as necessary.
• Support the directorate with generating funding e.g. being actively involved in consultation of possible projects, providing activity data, opportunity spotting, and/or supporting the production of tenders.
• Occasionally provide weekend on call cover for the services you manage, and other hospital settle services provided by AUKEL.

Administration

• Lead on contract reporting, this includes quarterly annual and ad hoc reports
• Carry out annual customer service surveys.
• Maintain electronic records of referrals and interventions to assess service impact, support local improvements, and report on KPIs
• Meet and produce reports as required by the Head of Service.
• Ensure patient records are regularly updated through AUKEL database, and support staff to complete their administration via training etc.
• Work with the Communications team and the Head of Service, market and promote the service.
• Build and circulate a resource pack for the wider AUKEL team to generate referrals between services delivered by the charity.

 Quality

• Be familiar with and implement AUKEL policies and procedures.
• Ensure the service is delivered in accordance with Care Quality Commission principles.
• Ensure a cycle of continuous improvement by taking a “lessons learnt” review approach.
• Ensure that the requirements of the contract specification for the services are met.
• Ensure integration with other AUKEL projects, and service users are referred/sign-posted to appropriate support services available to them.
• Respond to safeguarding or other concerns and take appropriate reporting and management action.
• Lead on recruitment of staff for your team, and support others at AUKEL.

 Liaison

• Represent AUKEL and participate in appropriate external meetings and events and remain aware of local, regional and national issues affecting AUKEL clients.
• Develop external relationships with stakeholders, and build positive connections with health and social care partners
• Attend contract management meetings with commissioners alongside the Head of Hospital and Home Services.

General

• Meet regularly with line manager for support, supervision and appraisal.
• Attend team and staff meetings, (and other meetings) as required.
• Complete any training required to fulfil the post.
• Carry out the duties of the post in accordance with AUKEL’s policies and procedures including Equal Opportunities, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults, Safeguarding, and Care Quality Commission (CQC) guidelines.
• Other duties which are consistent and commensurate with the responsibilities of the post and the needs and development of the Hospital Home and Settle Service.

 Functional Links

• The Home and Settle Manager is line managed by the Head of Hospital and Home Services
• The Home and Settle Manager line manages:
  • Project Officers
  • Discharge and Settle Workers
  • Volunteers
• Close working is required with Age UK East London Finance Team
• Close working with Information, Advice, Advocacy & Befriending Services
• Handyperson services
• Close working with Age UK East London Community Services
• Close working with other take home and settle services across east London

Person Specification

Experience

Essential

• Minimum of 2 years’ experience of people management including line management and team leadership.
• Minimum of 2 years’ experience of delivering services within a health or care setting at a level reflecting the responsibilities of the post.
• Of project recording and reporting to funders.
• Of leading service development and improvement and managing the change process.

Desirable

• Experience of working with older people
• Experience of working within a hospital discharge setting.
• NVQ Level 2 Health & Social Care or Care Certificate

Knowledge & Understanding

Essential

• Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner. 
• Understanding of NHS hospital discharge procedures.
• Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers. 
• Understand of and commitment to equity, diversity, inclusion and dignity

Desirable

• Knowledge and understanding of NHS England legislation regarding Avoiding Unplanned Admission Care Plans.
• Knowledge of project financial budgeting
• Knowledge of CQC fundamental standards
• Understanding of impact on the Mental Capacity Act 2005 & Liberty Protection Safeguards 2020 within the hospital setting

Skills/Attributes

Essential

• Excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Good planning and organisational skills
• Ability to work calmly under pressure.
• Intermediate IT skills
• Data analysis skills

Desirable

• Ability to speak one or more community languages

Additional Requirements

• This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
• Flexibility in working hours to meet organisational needs
• The post holder will work with standard Office365 server-based computer system
• Occasional weekend and evening working may be required