Head of community jobs in herne hill, greater london

About the College

The Royal College of Pathologists is a professional membership organisation with charitable status concerned with all matters relating to the science and practice of pathology. It is a body of its Fellows, Diplomates, Affiliates and trainees, supported by the staff who are based at the College's London offices.
The College is a charity with over 13000 members worldwide. The majority of members are doctors and scientists working in hospitals and universities in the UK.
The College oversees the training of pathologists and scientists working in 17 different specialties, which include cellular pathology, haematology, clinical biochemistry and medical microbiology.
Although some pathologists work in laboratories, many work directly with patients in hospitals and the community. Together, they are involved in the majority of all diagnoses and play an important role in disease prevention, treatment, and monitoring. If you have ever had a blood test, cervical smear or tissue biopsy, a pathologist will have been involved in your care.

Main Purpose

The Royal College of Pathologists is seeking a ServiceDesk Manager to lead the IT ServiceDesk and operational management of the IT function. The post holder will have a proven track record of leading a team of ServiceDesk Analyst to provide support for the College's IT and AV technology transformation. The role will be responsible for overseeing the day to day support of the IT and AV services across the RCPath. Reporting to the Head of IT, the ServiceDesk Manager is a highly visible and leading role within the IT Team and will work closely with all departments and the Senior Management Team. The following are some of the key requirements for the role:

• To lead the support of college-wide data and business applications. This includes Microsoft 365, Open Engage (and the new Dynamics 365 replacement) and associated interfaces to the College websites, LEPT (Learning Environment for Pathology Trainees) and other business application services.
• To ensure that the IT supporting services (IT & Audio Visual) are operational on a 24x7, 365-day basis.
• To manage the continual service improvement for the support of all business systems and associated processes.
• To support College users and events in the use of business applications and Audio Visual equipment, including identifying and supporting training for users (as required).
• To support the management and delivery of projects according to the College’s ongoing development plans.
• To manage an accurate log of all college IT and AV (Audio Visual) Inventory (hardware and software) in a central database (SolarWinds) and ensure that all stock items are kept in a clean, efficient, organised and tidy location.
• To design, deliver and maintain controls and service processes aligned to industry standards, based on the ITIL Service Management processes.
• To analyse, interpret highly complex information as part of major Incident reviews based upon a variety of volatile information sources and produce concise, accurate root cause analysis reports to ensure the team continue to learn from such incidents and avoid re-occurrence.
• To contribute to the development and implementation of a strategy for the on-going support and development of the business-critical IT infrastructure and security.
• To support and update the IT Risk register, identifying risks and issues in own area of work.

First round interviews currently scheduled from w/c 11 August 2025

The Royal College of Pathologists understands the value and strength that diversity brings and we are proud to be an organisation of members from a wide range of backgrounds. We are keen to encourage and enable more people of all identities and from all backgrounds to become involved in the College.

Enjoy variety and learning new things? Want to work for an organisation making a difference in our local community? Thrive in a busy environment?

Resourceful and solution-focused, you will contribute to a working environment which encourages teamwork, energy and creativity. You will use your excellent problem-solving and communication skills and be confident in taking responsibility for new tasks.

You’ll be digitally literate, numerate and happy dealing with members of the public.

The role will work cooperatively with colleagues at all levels of the organisation and closely with staff working in other back-office functions: CRM (Customer Relationship Management system– Salesforce), HR and volunteer management. A key relationship will be with our new outsourced accounting provider.

Overview

Barts Health NHS Trust provides maternity and neonatal care for women and birthing people and their babies each year, providing all aspects of obstetrics and midwifery care in our labour ward, midwife-led birth centre and home birthing service.

NEL Maternity and Neonatal Voices Partnership (MNVP) listens to the experiences of women, birthing people and families, and brings together service users, staff and other stakeholders to plan, review and improve maternity and neonatal care. MNVPs ensure that service users’ voices are at the heart of decision-making in maternity and neonatal services by being embedded within the leadership of provider trusts and feeding into the Local Maternity and Neonatal System and Integrated Care Board. This influences improvements in the safety, quality, and experience of maternity and neonatal care. We work to ensure that every woman and birthing person on the maternity and neonatal pathway has a chance to have their voice heard. We do not speak for them.

We are recruiting a Maternity Lead who brings the expertise of women/birthing people with lived experience of maternity services at Barts Health NHS Trust into the heart of the development of every aspect of maternity and neonatal services at the trust.

The role of MNVP Lead is key to providing inclusive and collaborative leadership and ways of working, ensuring that all women and birthing people and their families’ views are heard and acted on. This is an exciting opportunity to review, shape and improve services and make a real difference to women, birthing people and their families.

This is a paid, self-employed job requiring 1.5 days per week (worked flexibly where possible). Working with the MNVP is an opportunity to become part of a vibrant team, improving care for our service users and enabling voices and engagement with our community.

The membership of the MNVP includes:

● Women, birthing people and families from a diverse range of backgrounds.

● Members of the wider community such as birth workers and charities specialising in mental health, supporting refugees, etc.

● Nurses, midwives, health visitors, doctors and managers.

This is a self-employed position on a fixed-term contract until March 2026. The successful candidate will not be entitled to employee benefits such as pension, sick pay, or holiday pay.

As a self-employed contractor, you are responsible for managing your own tax and National Insurance contributions. You will be required to invoice the organisation for your work, and payment will be made within 21 days of receipt of a monthly invoice.

About the role:

We are looking for passionate and dedicated individuals to join our team as a Young Person’s Worker in Islington, Camden and Waltham Forest.

In this role, you will have the unique chance to make a lasting impact on young people who are at risk of homelessness, empowering them to build fulfilling, independent lives. Your day to day responsibilities will include managing a caseload of clients, developing personalised support and safety plans, and guiding young people through the process of moving into independent accommodation, employment, and education.

As a Young Person’s Worker, you will work within a trauma informed, strengths based framework, ensuring that the needs and aspirations of each young person are at the heart of your approach. You will act as the lead worker for each individual, supporting them in developing life skills like budgeting, self care, and cooking while helping them access vital services such as mental health support, housing advice, and employment opportunities. Your role will be crucial in motivating and coaching young people to take ownership of their futures, helping them navigate their journey to independence with confidence.

Working at Single Homeless Project (SHP) means being part of a committed, supportive team that’s dedicated to creating positive change in the lives of young people. In addition to the difference you will make, you will also have the opportunity to grow your own career, with access to ongoing training and professional development. If you are ready to be part of something truly meaningful and make a real difference, we’d love to hear from you.

About you:

• You bring experience working with young people in the community and in accommodation services.
• Your toolkit includes practical skills in motivation and coaching young people
• Your approach is creative, analytical, trauma-informed and rooted in a strengths and recovery model.
• You can creatively inspire opportunities for our young people to thrive and to develop to their highest potential.
• A non-judgmental approach to working with complex needs young people and to promote a strengths-based approach and an understanding of and commitment to Equality, Diversity, and Inclusion.
• Strong team-working and interpersonal skills, maintaining a collaborative approach to supporting young people achieve the outcomes and goals we support them to set for themselves.

About Us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for young people in need. Apply now to become a pivotal part of our dynamic team. Together, we'll transform lives and build a stronger community.

Important Info:

Closing Date: Sunday 13th July at midnight

Interview Date: Wednesday 23rd and Thursday 24th July at SHP Head office in Kings Cross.

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. 

Lumos is an international children’s charity founded in 2005 by the author J.K. Rowling to end the harmful practice of institutionalisation of children. Lumos’s mission is to fight for every child’s right to a family by transforming care systems around the world.  Our vision is for all children to grow up in safe and loving families. 

Despite clear evidence of the harms of institutionalisation, an estimated 5.4 million children worldwide continue to live in institutions. Separated from their families and communities, these children are deprived of the love, attention and opportunities they need to thrive. Our three-pronged approach is to prevent family separation, to protect children and to promote care reform. We’ve made important progress in closing harmful institutions and reuniting children with their families. And where children are unable to live with their birth families, we promote alternative family-based care, such as kinship care and quality foster care.  Thanks to our tireless efforts alongside many other champions of care reform, the harms of institutionalisation are now more widely understood. A global movement is underway and the UN, the EU and some large development agencies have joined individual countries in pledging to change how they care for vulnerable children.  We are committed to ensuring that global policy commitments are translated into local action, leading to sustainable change for vulnerable children.

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WORKING WITH US

The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.

We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.

As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.

Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.

To discover more about our culture, ethos and what it is like to work here, visit the page.

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ABOUT THIS OPPORTUNITY

We are seeking a dynamic and forward-thinking Capital Project Manager to play a pivotal role in the transformation and development of our school estate. This is an exciting opportunity to join a dedicated estates team and drive the delivery of our ambitious three-year strategic priorities, ensuring exceptional service and outcomes for our schools.

Reporting  to the Head of Estates and Projects, you will lead the planning, procurement, and execution of capital developments across our estate. Your portfolio will include the delivery of new school buildings, sustainability initiatives, and projects that enhance operational efficiency and environmental performance.

This role offers the chance to make a tangible difference: creating inspiring, future-ready learning environments that support the success of students and staff alike.

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MAIN AREAS OF RESPONSIBILITY

Your responsibilities will include

• Project management of the priority, delivery, and budgets of the School Condition Allocation (SCA) projects from inception to end of defects.
• Project management and supporting the management of the condition and maintenance of the school estate, including the asset management processes
• Project management of the capital elements of academy conversion projects
• Planning, implementation, procurement, and delivery of a high-quality service in relation to all estate and projects work
• Managing and monitoring external technical advisors, and third party suppliers and consultants employed directly by Harris Federation
• Managing H&health and safety through the lifecycle of all projects
• Managing the consultations, admissions, branding, marketing, FF&E and uniform of all new schools
• Providing professional services to the individual schools and ensuring the Federation complies with relevant property legislation, regulations and guidance
• Assisting with the development of policies and procedures concerning the Harris Federation estate
• Assisting with the framework for all estates related statutory elements, including oversight of the implementation and reporting of audits

WHAT WE ARE LOOKING FOR

We would welcome your application if you have:

• Qualifications to degree level, or equivalent experience in a project management environment
• Evidence of continued professional development
• Project management experience within Education, Not for Profit or Public Sector industries/organisations
• Experience of coordinating projects in complex and challenging environments
• Demonstrable successful delivery of project outputs to required time, quality and cost
• The ability to interpret and present complex information to inform robust recommendations for evidence-based practice and decision-making
• Proven and well-developed interpersonal skills, including excellent written and spoken communication
• Good administrative, finance and organisational skills
• Good working knowledge of Microsoft Office 365 applications including strong Excel skills

For a full job description and person specification, please download the Job Pack.

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APPLYING FOR THIS POSITION

If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.

Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.

When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application.

A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.

OUR VISION & VALUES

Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed.

We know there are many challenges facing our young people and the communities we serve, and that’s why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues.

IMPORTANT INFORMATION

Safeguarding Notice

The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.

Equal Opportunities

The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.

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WHAT WE CAN OFFER YOU

Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

You will also have access to a variety of benefits, support programmes and initiatives including:

• Excellent opportunities for continuous professional development and career progression
• Annual performance and loyalty bonus
• Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution
• 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts
• Harris Wellbeing Cash Plan including cover for routine and specialist healthcare
• Employee Assistance Programme for free and confidential advice
• Cycle to work salary sacrifice scheme
• Wide range of shopping, leisure, and travel discounts
• 20% off at Tapi Carpets, exclusive to Harris employees
• Interest-free ICT and season ticket loans

For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.

Join The Not Forgotten – Office Administrator Role
The Not Forgotten transforms the lives of injured, ill and isolated veterans and serving personnel and their families by bringing people together, restoring confidence, and fostering camaraderie and support.

Our values of empathy, excellence, comradeship and teamwork run through everything we do. We provide a caring and genuinely personal service, our small team getting to know our beneficiaries personally, developing real relationships and listening to their needs and worries and sharing the ups and downs of their lives. We work with every individual to help them with their own route to recovery and know that many need to attend multiple events on that journey.

We collaborate closely with other military charities and organisations, aiming to be the trusted partner of choice in providing entertainment and recreation opportunities for veterans and injured serving personnel. We strive to be at the forefront of the military charity sector remaining current and relevant whilst retaining the character that makes us special.

We’re not just looking for admin experience—we’re looking for someone who cares. For 105 years, The Not Forgotten has been supporting veterans and service personnel suffering from injury and illness by providing social, respite and challenge opportunities and a unique series of prestige Royal events. Join The Not Forgotten as our Office Administrator. 

Key Details

Position: Office Administrator

Responsible to: Head of Business Operations and Finance

Location: An office in Victoria, London.

Hours: Flexible working – 35 hours per week. Flexible working with the expectation to attend routine business rhythm in the London office in person at least three days a week.

Salary: £25,000–£27,000 per annum

Annual leave and benefits:

• 20 days annual leave (not including bank holidays)
• Christmas period leave
• Company pension scheme with matched contributions of 5% after 6 months
• 24/7 Employee Assistance Programme
• Career professional development support

How to apply: Click the Charity Job Apply button below. You’ll be asked to submit a CV and answer a few short screening questions about your relevant skills and motivation.

First-round interviews will take place in the week commencing 4 August 2025; final interviews are due to take place in the week commencing 21 August 2025.

Closing date: 30 July 2025.

Please note, we’re actively reviewing applications and interviews will be held on a rolling basis. The ad may close early if a successful candidate is found.”

Key Responsibilities

· Keep our office running smoothly with top-notch organisation and attention to detail;

· Support the planning and delivery of events that bring veterans together;

· Be a warm, welcoming point of contact for beneficiaries, supporters, and partners;

· Help us deliver on our mission to reduce loneliness and isolation with heart, humour, and professionalism;

· Assisting the Head of Business Ops & Fin in the daily logistical running and administration of the Charity;

· Handle incoming calls from existing and potential beneficiaries, benefactors, or supporters, providing information on TNF events availability and assisting with registering;

· Manage calendars, appointments, and team meetings;

· Manage internal databases, email and mailing lists to beneficiaries, benefactors, or supporters.

· Ensure the database is kept accurate and up to date by recording changes including mailing preferences, address details and other relevant information;

· Manipulate and exploit the CRM data to inform improvement activities;

· Maintain efficient GDPR CRM compliant records and

· Represent TNF at a variety of events, including Royal and prestige events.

 This job is for you if you are….

·                  Proactive, an adaptable team player with strong admin and communication skills;

·                  Someone who thrives in a varied role and takes pride in making a difference;

·                  Good with organisational and time-management abilities with the ability to work independently;

·                  Adaptable and have a flexible approach to work and varying tasks; and

·                  Genuinely interested in supporting the Armed Forces and Merchant Navy community.

Ready to make a difference?
If you’re ready to bring your skills to a role that truly matters, we’d love to hear from you. Apply today and help us support those who served.

About Rekindle

Rekindle exists to create fierce critical thinkers who believe in themselves, question inherited truths, and learn in joyful, creative ways. We do this by developing a youth-led supplementary school provision which nurtures and supports working class young people (aged 11 - 14) who have faced numerous challenges on their education journey but still have a passion to learn and achieve their aspirations.

Our primary focus is to design an approach that offers support, connection, hope, and aspiration — one that pushes young people to believe they can be more, while first laying strong foundations of trust. We recognise that their knowledge and ideas are central to shaping this provision. Our approach is rooted in what young people care about, creating space for meaningful conversations with young adults and adults who can act as mentors. This is not an ordinary school or educational establishment. Our board of trustees — many aged 18 to 30 — have shaped the vision, created the previous curriculum, and will remain at the heart of the process every step of the way.

Role purpose

To make this vision a reality we’re looking for a Youth Team Manager to join our team in Tulse Hill, London, on an initial 12 month basis. This is a fantastic opportunity to have a positive impact with an organisation by running creative critical thinking sessions with our young people. The main priorities will be as follows:

1. Effective delivery of REKINDLE’s curriculum – Ensure that sessions are engaging, accessible, and aligned with the Snap and Four C’s framework, using strategies that foster critical thinking and independent learning.
2. Building meaningful relationships with young people – Develop strong, trusting connections to support their personal and academic growth, ensuring an inclusive and supportive learning environment.
3. Safeguarding and wellbeing – Maintain a safe space for all participants by adhering to safeguarding policies, identifying risks, and promoting well-being.
4. Collaboration and continuous improvement – Work closely with colleagues and external partners to enhance programme impact, contributing to ongoing development and evaluation.

Key Responsibilities (summary):

• Plan and deliver sessions that align with our curriculum and values.

• Support individual and group learning through creative teaching strategies.

• Promote youth voice, confidence, and critical dialogue.

• Maintain safeguarding standards and respond to wellbeing concerns.

• Work with local partners to expand opportunities.

• Contribute to the programme’s continuous improvement.

Person Specification (essential):

• Relevant qualifications or equivalent experience (including lived experience).

• At least 2 years’ experience managing work with working-class young people or those facing social marginalisation.

• Passion for education as a tool for social change.

• Understanding of safeguarding practices.

• Experience planning structured, youth-focused activities.

• Ability to build strong relationships and think critically.

• Strong communication and interpersonal skills.

• Experience with evaluation and research.

• First Aid/Safeguarding training (or willingness to obtain).

• Mostly onsite availability, with occasional remote working.

How to Apply

If you're interested, please refer to the full job description PDF for detailed information on the role, person specification, and application instructions.

Islamic Relief Worldwide (IRW) is a faith-based humanitarian relief and development organisation working to save and transform the lives of some of the world’s most vulnerable people.  Established in 1984, with an active presence in over 45 countries, we strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters. IRUK’s focus is strengthening effective funding, mobilising for change through advocacy and awareness-raising, and strengthening programme development and delivery. IRUK works with various partners and institutions, from governments, non-governmental organisations and local authorities to grassroots communities.

Islamic Relief UK (IRUK) is recruiting for the position of ‘Strategic Marketing Planner’ to join its award-winning Marketing division on a permanent full-time basis, to be based from its Waterloo Office, London. The organisation is currently operating to a hybrid working model.

Job purpose:

• Be a catalyst for change, driving robust data-driven, audience-led and integrated approaches to marketing decisions and plans. 
• Drive planning excellence across the marketing teams, and cross-organisational initiatives requiring marketing support, to increase collaboration and build marketing capability.
• Lead on the audience and supporter insights programme, and work with key internal stakeholders to ensure the insights support the work of teams across the organisation in their own strategic planning.
• Develop the IRUK brand strategically to continually grow brand awareness, engagement and relevance.

The successful candidate must have:

• Proven experience of managing marketing teams/projects and/or managing brands, working across a range of projects for multiple audience groups.
• Experience of running marketing campaigns and/or developing content geared towards the British Muslim community.
• Experience in leading audience research projects and translating insights into actionable marketing strategies.
• Significant experience in audience segmentation strategies and personalisation to maximise on marketing performance.
• Experienced in interpreting data to make marketing decisions.
• Hands-on experience of using project management tools such as Asana.
• Experienced in relationship and stakeholder management.
• Ability to build collaborative relationships, communicate effectively and influence a wide range of individuals both internally and externally.
• Significant experience of managing and motivating agencies to drive maximum value from relationships.
• Understanding of charity sector marketing.
• Experience of developing and managing annual plans.
• Good understanding of KPIs and marketing metrics.
• Excellent written and verbal communication skills.
• Solution focused in the face of challenges.
• Superb attention to detail.
• Ability to communicate highly technical and complex information and requirements. relating to marketing to non-specialist management and internal stakeholders to gain buy-in.  
• A data-driven, analytical mindset with experience of interpreting results and recommending opportunities for optimisation.
• Excellent knowledge of the creative process from start to finish.
• Excellent knowledge of all marketing channels, both online and offline.
• Strong understanding of the major technology-driven changes and trends affecting the online media and advertising industries.
• A confident collaborator, able to influence and build positive working relationships
• Outstanding organisational skills, able to manage multiple priorities and respond quickly to last minute changes.
• Flexible and adaptable – responding positively to change.
• A data-driven, analytical mindset with experience of interpreting results and recommending opportunities for optimisation.

For more information, please click on the Documents tab above to view the full Job Description.

If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.

For more information on the excellent company benefits we offer our employees, please visit our website.

PLEASE NOTE: Interviews are expected to take place on 23rd July 2025.

Pre-employment Checks:

Any employment with Islamic Relief will be subject to the following checks:

• screening clearance
• proof of eligibility to live and work within the UK
• receipt of satisfactory references

Please note, for UK-based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.

Our values and commitment to safeguarding

IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.

In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

Islamic Relief is an equal opportunities employer

Location: You can be based near one of the following office locations - Birmingham, Cardiff, Glasgow, Liverpool, London, or Newcastle.

We operate a hybrid model of work i.e. a combination of in-person and remote, with flexible days in the office depending on business need and your preferences. We would typically expect in-office attendance an average of one day per week.

Contract: Full-time, Permanent

Hours: We are looking for the right candidate and while we envisage this being a full-time role (37.5 hours per week) we are very open to flexible working arrangements such as part-time, compressed hours, flexitime and job-shares. 

Occasional/frequent evening or weekend work may be required, for which time off in lieu (TOIL) will be given. 

Ideal start date: ASAP, as agreed with candidate 

We’ll also need:

•  Proof of your right to work in the UK - regretfully we’re currently unable to offer sponsorships at this time.
• References
• To conduct relevant DBS or PVGs checks for Safeguarding purposes if you are offered the role in line with our Safer Recruitment practices.

The Opportunity

The Finance and Operations Officer’s purpose is to work within the Operations Team to provide essential financial and operational support for the whole charity.  
 

Key responsibilities for finance range from providing advice and support for the whole staff team, important day to day and monthly financial processing for key stakeholders and assisting with the budgeting and forecasting process. 

1. Finance

• Support the Finance and Operations Manager (FM) to prepare and deliver accurate and regular management information including monthly management accounts, budgets and forecasts, one-off finance reports, reporting for funders including grants and trusts, including end of project reporting. 
• Monitor the day-to-day financial management and cash flow of the Social Mobility Foundation (SMF) working closely with the FM, Head of Finance & Operations (HFO), Operations and Fundraising teams. 
• Prepare payment runs for invoices and expenses, update weekly payments received reports and work closely with the Fundraising team to ensure expected income has been received. 
• Support the FM, alongside our appointed accountants, to prepare audited Year End Accounts, and work to ensure the Accounts are completed, approved, and filed on time. 
• Support the FM to manage and improve our financial systems and procedures, streamlining internal processes to ensure they are effective and safeguard the finances of the organisation.  
• Support the FM to devise and implement effective and efficient procedures, including the introduction of a purchase order system. From time to time, you may be requested to support the FM to maintain the payroll function of the organisation. 

 
2. Operations and Administration 

• Support the organisation, in ensuring that all staff and volunteers are aware of and trained in the relevant Data Protection policy and procedures and ensure that data protection laws are being adhered to in relation to the storage of data. Run the data deletion process where such requests are received in compliance with GDPR legislation. 
• Support the HFO and FM in overseeing operational matters such as SMF office administration, maintaining the asset register, insurance renewals, and Health & Safety compliance; act as point of contact for suppliers and service providers, including property managers, utility companies, couriers and cleaners; maintaining contracts and leases with office providers; purchasing office supplies & equipment and ensuring adequate stock levels are kept. 
• Support the wider organisation through appropriate administrative tasks, for example the programme delivery team to ensure a good experience for students, particularly during the residential programmes 
• Support the HR team with processes such as ordering laptops for new staff and communicating, updating and maintaining office policies contained in the Office handbook  
• Undertake research activities to support Operations Team projects, for example potential new suppliers, benchmarking exercises and contract renewals 

3. Strategic Responsibilities 

• Support with training staff on finance processes, fraud awareness, data protection, and other areas of operations.  
• Being a point of contact for all staff on finance and operations including office administration 
• Ensure appropriate adherence to our financial and operational policies and procedures supporting the organisation to enact the highest standards, balancing that whilst processes are appropriately followed, they are not followed to the point where they compromise the standards or outcomes desired. 

Need to know

• IT skills:  Experience of using Microsoft Office, particularly Excel functions. Experience of using or awareness of any accounting and/or CRM (Salesforce) software.
• Accounting knowledge: Some understanding of basic bookkeeping would be preferable, including the importance of accurate and timely information for the running of the charity and an ability to maintain confidentiality. 

Please see the full job description attached for a more detailed person specification. 

Benefits

Annual leave
33/34 days (England & Wales and Scotland respectively - includes bank and public holidays).

Other benefits
Cycle to Work Scheme; Employer pension contributions of 5% of qualifying earnings; Employee Assistance Programme available to staff and their family; Flexible work options such as hybrid working, flexitime, part-time; Regular staff team building and business planning “away days”.

How to Apply

Interested candidates should apply by submitting the following information to our application portal Pinpoint by 23:59PM, Sunday 13th July.
 

1.  Why would you like to work at the Social Mobility Foundation? (max. 500 words)
2.  What makes you a suitable candidate for the role? (max. 500 words)

Please note that generic applications and CV’s will not be considered. 
 

Interviews: First round interviews will take place between 14th July and 18th July with multiple slots available at different times throughout the working day.

• Drive a climate action movement influencing institutional investors
• Support interconnected organisations to create powerful change
• Remote in Europe - United Kingdom, France, Brussels, or Germany preferred

The Sunrise Project

The Sunrise Project is a global network of independent organisations, that has adopted a unique model of combined strategic grant-making and campaigning, with a common mission to scale social movements to drive the energy transition beyond fossil fuels.

The Sunrise Organising Labs (SOL) is Sunrise's movement-building engine, powering all global programs to scale power in service of our goals while also nurturing long-term ecosystem development. SOL equips our teams and partners to map power, recruit influential constituencies, and build organising capability. SOL also informs and strengthens partnerships and grantmaking: analysing ecosystem capacity and designing targeted interventions to strengthen it. By investing in recruitment, leadership, collaboration, and learning, SOL ensures our movement is equipped, connected, and resourced to win systemic reforms.

Benefits & Culture

Sunrise has a dynamic and nimble organizational culture that supports its people to thrive, believing that diversity of experiences and perspectives builds stronger strategies, teams, and movements. The following benefits are in place to help achieve that;

• Generous package in line with experience and with international expectations
• Liberal annual, parental, birthday, solidarity, and cultural leave
• Commitment to professional development planning
• Coaching, performance reviews & management feedback
• Intermittent travel with advance notice may be required

Indicative salary ranges: £79,230 - £82,277 (UK); €92,376 - €97,850 (France); €120,000 - €124,062 (Germany)

The Role

This role serves as the strategic lead of the European ecosystem, including the UK, overseeing strategies to ensure this powerful movement is growing, is supported, and is being nurtured across communities, countries, leveraging and building power with key actors.
This role understands the nuance of targeted campaigns, how to win them, the context of the big picture, and then designs strategies to intersect the short and long term to build actionable plans for maximum impact.

Working collaboratively across Europe and globally, you will lead the development and implementation of Europe's movement strategy – understanding our campaigns, leading power mapping, understanding constituency and context needs, running experiments, and distributing grants. You will create and recruit new partnerships and groups from new and diverse constituencies, growing their skills and capacities.

Skills Required

You don’t need experience in fossil finance or climate – you can be a leader in your own field of environmental or social justice, such as trade unions, faith or youth groups, community organisations, worker bodies, etc. You’re a strategic, experienced, and collaborative campaign leader and relational organiser, with a passion for winning campaigns and growing regional movements. You have a nuanced understanding of how systemic change happens and can take a long-term view of power and power building in order to deliver short term wins. Your career includes creative corporate and political regional and local campaigns, including winning or iterating on campaigns through diverse stakeholder strategies.

You enjoy working across the political spectrum, or different theories of change, and understand what it takes to build trust, nurture creativity and unleash the potential of individuals and groups. You are adaptive, flexible, and respectful and highly self-driven. You definitely have the following:

• Demonstrated experience building a movement or organisation which has influenced systemic change
• Leadership experience in a similar role and an understanding of the European political landscape
• Project management, training, facilitation, and coaching expertise
• Demonstrated experience in organising and developing leaders in constituency-based organisations
• Strong and evidenced relationships with European power building organisations and other influential groups
• Your own working rights for your European location

 

If you meet all or some of the requirements, or are unsure, please submit an expression of interest as The Sunrise Project values diversity and recognizes lived experience. Your expression of interest should include a cover letter, responding to the skills required above, and a resume. Please quote #1352163. Alternatively, contact Lois Freeke from NGO Recruitment in Melbourne, Australia to request a full information pack at: +61 (0) 3 8080 8978. 

This new role is an exciting opportunity to play a key part in the growth of our Major Gifts and Partnerships Team. You’ll take the lead in stewarding our current portfolio of generous philanthropists, while also building a pipeline of new supporters, securing significant gifts to power our work.

Ideally, you’ll have at least three years’ experience in philanthropy fundraising, preferably at manager level — although we’re open to hearing from those ready to step up. You’ll be able to demonstrate a strong track record of securing five and six figure gifts and building lasting, meaningful donor relationships.

You’ll also help shape the creation of a new calendar of cultivation and engagement events, working closely with the Special Events team.

Why Join Us?

✨ Be part of an inspiring and passionate team making a real difference in children’s lives.
✨ Lead on an exciting period of growth and innovation.
✨ Competitive salary, benefits, and opportunities for professional development.

If you’re ready to take on a rewarding management role and help shape the future of fundraising at Rays of Sunshine, we’d love to hear from you!

We're looking for 2 friendly, innovative and resilient Income and Housing Officers to join our Landlord Services Team located at our Head Office in Islington.

£32,000.00 - £36,000.00 per annum (depending on skills and experience), working 35 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

As an Income and Housing Officer you will help to maximise the organisation's rental income collection,n effectively manage rent arrears and deal with other breaches of the occupancy agreement.

What you'll do:
* Take responsibility for maximising rent collection across a defined patch of Look Ahead's portfolio of properties ensuring that rent collection targets are met and tenancies sustained

* Advise operational teams on their support related arrears management activities, including holding local surgeries with tenants and staff, taking direct control of higher level and more complex arrears cases

* Proactively monitor all current and former accounts within the defined patch and make recommendations to the Housing Manager for appropriate former accounts to be written off or referred to Look Ahead's debt collection agency

* Ensure that the rent collection function is carried out both sensitively and in a timely fashion so as to avoid the build up of excessive arrears and record all case details accurately.

* Ensure that all sign ups within the defined patch are done accurately on the correct type of tenancy and at the correct rent and service charge levels.

* Prepare files and documents for legal action and present cases in County Court hearings for possession claims, money judgements

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
? An understanding of the needs of customers who have experienced homelessness and who may also have support needs.
? Excellent time management skills to systematically monitor arrears and complete other tasks in a logical and systematic way.
? Excellent communication skills and experience of dealing with vulnerable people in a sensitive , friendly and clear manner.
? An understanding of how to effectively deal with breaches of occupancy such as anti-social behaviour and abandonment. .
? The ability to communicate clearly with non -housing management staff and explain cases in a non technical way.

What you'll bring:

Essential:
? Experience of monitoring rent accounts and managing rent arrears
? Experience of using computerised rent systems to monitor arrears and record information
? Extensive knowledge of welfare benefits ,especially housing benefit
? Experience of liaising with housing benefit departments ,the DWP and other external agencies.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full job description

Job Title: Team Lead - Member and Supporter Experience

Team: Member and Supporter Experience

Location: Hybrid (split between home-working and London)

Interview Date: 5 August 

*This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £40,494 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Context and purpose of role

At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.

This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.

We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others.

Key Responsibilities:

Team Leadership and Coaching

• Manage the Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching.
• Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers.
• Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support.
• Co-ordinate key business project delivery within the team, liaising with other teams, coaching the team, and supporting delivery.

Supplier and Project Management

• Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.

• Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.

• Proactively identify new solutions or efficiencies to improve working practices.

Operational Oversight

• Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
• Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
• Lead the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
• Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.

High standard supporter care

• Support the team daily in answering incoming enquiries as part of the role.
• Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
• Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.

Cross-Team Collaboration and Advocacy

• Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements. 
• Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
• Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
• Attend project planning meetings to ensure high-quality supporter care and brief the team on new projects.
• Play an active role in key business projects championing the supporter voice.

Continuous Improvement

• Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction.
• Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders.

Volunteer and Digital Engagement

• Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
• Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.

Other

• Undertake such other duties as may be reasonably required of the post.

The Person

Knowledge, Skills and Experience

Essential:

• Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment
• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.
• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.
• Excellent interpersonal and communication skills, including the ability to write to a high standard.
• Strong numerical skills and the ability to use and interpret data.
• Ability to adapt style, tone and content to a relevant audience.
• Experience delivering excellent supporter or customer care
• A team player, able to develop collaborative, strong and effective working relationships.
• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.
• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).

Desirable:

• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
• Experience working within or alongside fundraising or membership teams.
• Experience in providing insight and reporting in a supporter or customer facing environment.
• Experience in working with volunteers, with an understanding of volunteer motivations and needs
• Knowledge of relevant regulatory and legal requirements that impact charities.
• Experience working with third party suppliers.

Personal Attributes

• A team player, develop collaborative, strong and effective working relationships.
• Empathetic and patient, with a genuine desire to help members and supporters.
• Positive and professional attitude.
• Proactive and self-motivated with the ability to work independently.
• Adaptable and flexible in a fast-paced environment.
• Strong sense of responsibility and accountability.
• Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors. 

 Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.