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About us
New Local has a mission to transform public services and unlock community power. We publish research, lead peer learning, influence government and work with public sector organisations on some of today’s most pressing issues, informed by our network of 50-plus local authority members.
All of our work is guided by a belief in community power - the principle that communities themselves have the best insight into their own circumstances and should be able to participate in shaping their places and services. We believe that active, empowered communities should be at the heart of a wider shift towards place-based public services and a system focused on prevention, which can lead to better outcomes and a more sustainable system for all.
Purpose
Our Head of Practice role sits within our Practice and Programmes team. You will lead the development and delivery of a portfolio of practice work whilst also contributing to New Local's policy and thought leadership work. We are committed to strengthening the feedback loops between practice and policy locally, regionally and nationally and this role is key to this.
In our practice work you will solve challenges alongside councils, other public sector partners and communities, supporting them to deepen the impact of innovative place-based approaches and to understand the conditions needed for them to grow. You will be leading projects, working alongside delivery partners where needed, managing other New Local team members, to deliver high-quality work and impact for our partners.
Our thought leadership and policy approach is deeply rooted in our practice and peer-learning networks.You will draw on the pioneering work we see in places, and with our members, to support New Local's work to inform the national policy conversation about the conditions and enablers needed for places to accelerate and grow innovation in place-based, preventative and relational working.
Key tasks and responsibilities
- Manage a portfolio of practice projects, ensuring effective project management so that practice work is delivered within budget and to agreed timelines.
- Lead the delivery of projects within our practice portfolio, using a range of innovation and practice approaches including design, facilitation, strategy development, user-centred design, adaptive and collaborative learning, and approaches that enable partners to test, learn and adapt.
- Build and maintain excellent relationships with partners and clients for our practice work, across local government, the wider public sector and communities, placing an emphasis on collaborative working, co-design and building the relationships needed to support meaningful change.
- Develop and grow our practice work and generate revenues through deepening client relationships, creatively developing and responding to new partnership and business opportunities, including writing proposals and devising project budgets, aligned to our organisational purpose and vision.
- Lead effective project management of our activities, working with colleagues and partners to deliver high-quality work and impact within agreed budgets and timelines.
- Work with clients and the wider New Local team to connect practice, strategy and policy, drawing out learning from innovation and working with partners to translate this into changes in policy, strategy, systems and services, while contributing to wider thinking about the conditions needed to enable and scale change.
- Model and promote the integration of practice and policy, through testing and iterating New Local's integrated policy and practice model and proactively contributing to our thought leadership and policy work.
- Model and promote collaborative working across New Local, including with our network and communications teams, using your practice expertise and learning from projects to strengthen the wider impact of our work on community power and public service reform.
How to apply
For the full job description, person specification and details on how to apply, please visit New Local's website.
An independent think tank and network, with a mission to transform public services and unlock community power.
The client requests no contact from agencies or media sales.
High Trees Community Development Trust is seeking an ambitious Head of Community Research & Impact to join our senior management team and lead one of our core service areas.
Community-led research sits at the heart of how High Trees works. Our approach aims to rebalance the role and power that communities have in deciding how research is informed, delivered and used to improve lives for Lambeth residents. Over recent years we have built a strong foundation for this work and developed two flagship community research partnerships — the Lambeth Peer Action Collective and the Lambeth Community Research Network. We are now looking for someone to significantly expand this work: building local evidence of community need, working with communities to identify solutions and appropriate responses to local challenges, and advocating for change to policy and practice where needed.
This is a broad and varied leadership role. Alongside our direct research programmes, you will lead the development of infrastructure around community-led research in Lambeth, so that voluntary and community sector (VCS) organisations can access the training, resources and networks they need to design and deliver their own research. You will also lead our Monitoring, Evaluation and Learning and Communications functions, ensuring the impact of everything we do is understood, evidenced and communicated well.
As part of High Trees’ senior management team, the Head of Community Research & Impact will not only oversee delivery in their service area, but also help shape organisational strategy, grow partnerships and income, and ensure we work as one High Trees — keeping our practice responsive, collaborative and always led by community need.
About High Trees
Based in Tulse Hill, High Trees has been rooted in the local community for nearly 30 years. We deliver community action, employment, education, youth services and community research, working in partnership with local people and local organisations to build stronger communities and create meaningful change. We are recognised for our collaborative, long-term approach and our ability to adapt and respond to the issues that matter most to local people.
About the role
As Head of Community Research & Impact, you will:
- Lead and inspire our Research & Impact team to deliver high-quality, community-led research that drives change.
- Shape and deliver High Trees’ strategic vision for community-led research, championing collaborative research practice across Lambeth.
- Take the lead on designing new research programmes, support with sourcing the funding to run them, and ensuring projects are completed to a high standard with high-quality outputs.
- Grow the infrastructure for community-led research locally, including through the Lambeth Community Research Network and the Lambeth Peer Action Collective.
- Support VCS organisations with community research training, resources and capacity building support.
- Lead and embed Monitoring, Evaluation and Learning (MEL) and Communications across High Trees and our partnership work.
- Contribute as a member of High Trees’ senior management team, ensuring a joined-up approach across all our services.
About you
We are looking for someone who brings:
- Significant professional experience in research and/or community settings, with a track record of leading research projects.
- Experience of qualitative and mixed methods research and a working knowledge of participatory research approaches.
- A proven track record of leading teams and managing multiple projects and programmes at once.
- The ability to build trust and long-lasting relationships across community, academic, public sector and voluntary sector organisations.
- A strategic mindset, balancing day-to-day delivery with long-term vision.
- A solid understanding of the context in which High Trees delivers its work
Why join us?
This is a rare opportunity to take a senior leadership role in a values-led organisation at a time of growth and ambition. You will help set the standard for community-led research and system change, creating tools, resources and practices that benefit the wider sector — and be part of a collaborative team dedicated to creating lasting change.
Connecting with people and communities to strengthen skills and build stronger voices.



The client requests no contact from agencies or media sales.
Lead services that support those who serve on the frontline
DMWS is seeking an experienced operational leader to develop and deliver high-quality services for blue light organisations and their workforces. This senior role combines strategic thinking, practical delivery, partnership building and strong project management.
A key part of the role is bringing services together. You will work closely with DMWS welfare teams, psychological services and clinical governance colleagues to strengthen referrals, coordinate support pathways and ensure operational delivery is safe, responsive and well governed.
What you will do
· Lead operational plans, service performance, contracts, budgets and improvement activity.
· Manage service mobilisations, pilots and improvement projects from scope through delivery, evaluation and handover.
· Build effective working relationships across welfare, psychological, occupational health and partner services.
· Coordinate cross-functional teams, project governance, milestones, risks, dependencies and reporting.
· Strengthen relationships with military, blue light organisations, commissioners, public-sector partners, funders and suppliers.
· Use evidence, outcomes and feedback to improve services, demonstrate impact and create opportunities for sustainable growth.
· Lead and develop staff while maintaining high standards of governance, safeguarding and compliance.
What you will bring
· Senior operational leadership experience in a complex service environment.
· Strong project or programme management skills and a track record of delivering change.
· Credibility with varied stakeholders and the ability to work effectively across professional boundaries.
· An understanding of welfare, wellbeing and psychological support pathways and the importance of clear clinical and safeguarding escalation.
· Commercial awareness, sound financial judgement and a commitment to quality and value for money.
· A collaborative, evidence-led and values-driven approach.
Why join DMWS?
This is an opportunity to shape a growing area of work, strengthen integrated support for military Services, blue light communities and help DMWS turn trusted expertise into sustainable, high-impact services across the UK. This role is progressive and offers the right candidate an opportunity
How to apply
Please submit your CV and a supporting statement explaining how your experience meets the requirements of the role by 28th September 2026. Applicants must hold a full UK Driving Licence and have access to a vehicle which is required for this role.
DMWS is committed to equality, diversity and inclusion and welcomes applications from people of all backgrounds.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Safeguarding sits at the heart of life at The Perse School. We are seeking an exceptional leader to join our senior team as Assistant Head (Safeguarding), taking strategic responsibility for safeguarding and child protection across our 3 Cambridge schools and serving as Designated Safeguarding Lead (DSL) for the Upper School.
This is a significant leadership opportunity for an experienced safeguarding professional who can combine expertise, sound judgement and compassion to ensure every pupil feels safe, supported and able to flourish. The successful candidate will lead safeguarding strategy and practice, oversee complex child protection matters, provide guidance and training to colleagues, and work closely with pupils, families, staff, governors and external agencies.
We welcome applications from experienced teachers, educational leaders and safeguarding professionals from related sectors. While experience in education is highly desirable, we are equally interested in candidates who have developed substantial safeguarding expertise through social care, local authority safeguarding services, the LADO function or other child protection settings.
The Perse enjoys a prestigious reputation and values a mixed approach to teaching and learning. We aim to respect tradition and innovation, industry and fun, and academic and personal growth. All teachers and pupils are required to demonstrate all-round excellence and contribute to the academic, pastoral and extra-curricular life of the school.
At The Perse School, we value the well-being of all staff and offer a supportive environment that balances professional ambitions with personal growth, opportunity and work-life balance.
Further details including how to apply can be obtained from our website: Work with us - The Perse School Cambridge
Closing date: Friday 18th September at 9.00am. Interviews will be a two stage process; preliminary online on Wednesday 23rd September followed by in person for successful candidates in the week commencing 28th September.
The School actively supports equality, diversity and inclusion and encourages applications from all sections of society.
Safer Recruitment
The Perse School recognises that an important element in safeguarding our pupils is a robust recruitment process that incorporates measures to deter, reject or identify people who might abuse children, or who are otherwise unsuited to work with them. We are committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo child protection screening appropriate to the post including: references from previous employers, a Disclosure and Barring Service check at the enhanced level, as well as eligibility to work in the UK (in compliance with UK immigration regulations).All work carried out at the School on a regular basis amounts to regulated activity. This role is also exempt from the Rehabilitation of Offenders Act 1974.
Safeguarding and promoting the welfare of children is everyone's responsibility. The School is committed to acting in the best interests of the child so as to safeguard and promote the welfare of children and young people. The School requires everyone who comes into contact with children and their families to share this commitment. Interviews will be conducted in person, and they will explore candidates’ suitability to work with children.
About the role:
For someone moving away from rough sleeping, having a safe place to stay can be the first step towards something much bigger. Gray’s Inn Road is a 16 bed short stay service in Camden, giving people the stability, support and breathing space they need to begin rebuilding their lives and move towards a home they can sustain.
As Service Manager, you’ll lead the team that makes that possible. You’ll create a service where people are treated with dignity, listened to and supported as individuals, while giving your team the leadership, challenge and encouragement they need to do their best work. From the quality of assessments and support planning to safeguarding, risk management and move on, you’ll set the standard for practice and make sure residents receive consistent, psychologically informed support that responds to what matters to them.
You’ll also build the relationships that help people move forward. Working closely with housing, health, substance use, criminal justice and other partners, you’ll help remove barriers, strengthen pathways into support and create more opportunities for residents beyond the service. Alongside this, you’ll take ownership of the wider performance of Gray’s Inn Road – keeping a close eye on quality, outcomes, housing management, health and safety, budgets and contractual expectations, and always looking for ways the service can become even better.
At Single Homeless Project (SHP), we want our managers to do more than keep services running; we want them to shape what great support looks like. You’ll have the space to bring ideas, develop your team and influence how Gray’s Inn Road continues to grow, while building your own leadership experience within one of London’s largest homelessness charities. With training, support and opportunities to develop across SHP, this is a role where you can grow your career while seeing the difference your leadership makes to people’s lives.
About you:
- You’re an experienced and compassionate leader who knows how to get the best from a team, set clear standards and create a culture where both staff and residents can thrive.
- You understand the realities of homelessness and multiple disadvantage, and can lead psychologically informed, person-centred practice that balances choice, independence, safeguarding and risk.
- You’re confident navigating complex situations and making sound decisions, while supporting your team to stay curious, consistent and focused on what will make the biggest difference for each person.
- You’re a natural relationship builder who can bring partners together, challenge when needed and create stronger pathways into housing, health and other support.
- You’re comfortable taking ownership of the whole service — from quality and performance to housing management, health and safety and budgets — and you’re always looking for ways to make things work better.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing Date: Sunday 20th September at midnight
Interview Date: Wednesday 30th September online via Microsoft Teams
Please note there will be a second stage interview in service in Camden for suitable candidates
This post will require an Enhanced DBS check to be processed for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
The Microbiology Society is a membership charity for scientists interested in microbes, their effects, and their practical uses. It has a worldwide membership based in universities, industry, hospitals, research institutes, schools, and other organisations.
Our members have a unique depth and breadth of knowledge about the discipline. The Society’s role is to help unlock and harness the potential of that knowledge.
Our commitment to anyone who studies microbes is “whoever you are, wherever you are, we will amplify your voice”.
About you
The Head of Engagement and Storytelling leads communications and engagement across the organisation. This role involves working with members and colleagues to develop and curate scientific content designed for impact across our wide-ranging audiences, including members, the wider scientific community, the media, influential stakeholders and the public in order to achieve the Society’s ambitious vision of a world in which the science of microbiology provides maximum benefit to society.
The postholder will have experience working within science communication, displaying strong scientific knowledge while delivering high impact engagement campaigns. It is essential to have experience in People Management as this role oversees the different branches of the Engagement and Storytelling theme covering Communication, Policy and Membership.
Please note that the organisation operates a hybrid working policy.
For more information about the Society, please visit our website.
Our generous benefits package includes;
• Flexible working hours
• Highly competitive salaries with an annual cost of living increase
• 23 days holiday + eight bank holidays and three additional days over the Christmas break
• 10% employer pension contribution
• Life insurance including free (health and wellbeing) employee support services
• Enhanced maternity pay to include 26 weeks of fully paid maternity leave and 13 weeks of statutory maternity pay
• Enhanced Adoption pay to include 26 weeks of fully paid adoption leave and 13 weeks of statutory adoption pay
• Season Ticket Loan Scheme
• Cycle to Work Scheme
• £50 contribution towards eye care
To Apply
Please attach your CV and Cover Letter.
Please note that only shortlisted candidates will be contacted.
Interviews will be held in-person at the Microbiology Society Office.
Closing date: 25th September 2026
It is important that you DO NOT include your Personal Information i.e. name and contact details in your CV or Cover Letter. This is because the Microbiology Society is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. We value, promote, and seek diversity.
The Society also takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused, or disclosed, and is not accessed except by our employees in the proper performance of their duties.
Please note that due to limited resources, only shortlisted candidates will be contacted therefore, if you do not hear from us within two weeks of the closing date, please assume that your application has been unsuccessful on this occasion.
“We are interested in every candidate who is eligible to work in the United Kingdom. However, we are not able to sponsor visas.”
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At One YMCA, we work alongside young people to help them develop confidence, skills, resilience, and positive futures. We are looking for an inspiring, experienced and motivated Youth Work Manager to lead and develop our local youth work provision, ensuring that high-quality, impactful services reach young people across our communities.
This is an exciting opportunity to play a key role in delivering our Youth Work Strategy, managing a dedicated team, driving quality and developing services that make a real difference in the lives of young people.
About the role:
Reporting to the Head of Youth Work, you will take operational responsibility for the delivery, development, monitoring, and quality assurance of our youth work services. You will lead and support Youth Work Coordinators and wider youth work staff, ensuring services are safe, effective, youth-centred, and aligned with One YMCA's strategic priorities.
Key responsibilities include:
- Leading the development and delivery of youth work programmes, specialist support services, mentoring initiatives, life skills courses, and large-scale youth events.
- Managing and supporting staff through recruitment, induction, supervision, training, and performance development.
- Monitoring contract performance, outcomes, impact data, and key performance indicators to demonstrate the difference our services make.
- Building strong relationships with schools, local authorities, partner agencies, and community stakeholders.
- Leading quality assurance, compliance, safeguarding, and continuous improvement across the service.
- Acting as Designated Safeguarding Lead and participating in the safeguarding on-call rota.
- Working with young people and teams to ensure youth voice is at the heart of everything we do.
We're looking for someone who combines strong operational leadership, experience in managing contractual compliance, with a genuine commitment to young people.
You will bring:
- Significant experience delivering and managing youth work programmes, projects, or contracts.
- A strong understanding of issues affecting young people's lives and a passion for helping them achieve positive outcomes.
- Experience leading, motivating, and developing staff teams.
- Excellent communication, relationship-building, and partnership-working skills.
- The ability to analyse data, monitor impact, and use insight to improve services.
- A youth work or related community-focused qualification at degree level, or significant equivalent experience.
- A full UK driving licence and access to a vehicle for work purposes.
Location: Home-based role but with regular travel to YMCA youth work delivery sites across Hertfordshire and Bedfordshire, as well as to support the broader youth work within One YMCA.
Driving licence and access to a car is essential for this role.
If you are an experienced youth work leader ready for your next challenge, we would love to hear from you!
Important: Please include a supporting statement with your application/CV.
We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
As some of our roles involve working with vulnerable members of society, this position may require a Basic or Enhanced Criminal Disclosure, which will be conducted once a conditional offer is made
Previous Applications: We welcome applications from all qualified candidates. However, if you have applied for a similar role within the last 6 months and were not successful, please consider whether your experience has developed further before reapplying
Accessibility & Adjustments: We are committed to making reasonable adjustments throughout our recruitment process and will strive to be as accommodating as possible. Please inform us in advance of any arrangements you may need to fully participate in the process.
At One YMCA we are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We do not discriminate on the basis of Age, Disability, Gender Reassignment, Marriage/Civil Partnership, Pregnancy/Maternity, Race, Religion/Belief, Sex and/or Sexual Orientation. We encourage applications from all backgrounds, communities, and industries, and are committed to having a team that is made up of diverse skills, experiences, and abilities.
Working hours: 37.5 hours per week, generally Monday to Friday but with flexibility of working pattern to support both the ideal candidate and business need. Some evening work expected, and occasional weekend, overnight stays or residential work.
One YMCA's mission is to create supportive and energizing communities where young people can belong, contribute, and thrive.
The client requests no contact from agencies or media sales.
Join Our Leadership Team: Head of Service Delivery, Quality and Standards
Location: Eyre Street, Sheffield (with flexible/hybrid working)
Hours: 36.25 per week, Monday to Friday (flexible between 8am–6pm)
Salary: 42,000- 45,000 based on experience
Contract: Permanent
Are you a passionate, innovative leader looking for your next challenge in the charity or social care sector? Do you want to make a real and lasting impact in the lives of older people across Sheffield?
At Age UK Sheffield, we’re not just a service provider—we’re an organisation that puts older people at the heart of everything we do. We are now recruiting for a strategic, forward-thinking Head of Service Delivery, Quality and Standards to join our Senior Management Team and lead the evolution of our services at a time when older people need us more than ever.
About the Role
This is a rare opportunity to join an innovative, award-winning charity that prides itself on delivering excellence. Reporting directly to the Chief Executive and working closely with our Board of Trustees, you will have overall responsibility for the quality, delivery, development and strategic leadership of a diverse portfolio of services, including:
· Independent Living Coordination
· Hospital Discharge
· Dementia Support
· Information & Advice
· Paid-for Home Support Services
You will provide leadership to managers and teams working across multiple locations and community settings, ensuring services are safe, effective, person-centred and financially sustainable. You will lead on safeguarding, health and safety, quality assurance and continuous improvement, helping us maintain high standards and achieve excellent outcomes for older people.
About You
You will be an experienced senior leader with a background in social care, health or the voluntary sector. You will have a proven track record of managing multiple services through others, balancing strategic leadership with strong operational oversight.
You will be comfortable leading managers and geographically dispersed teams, ensuring consistent standards, strong performance and a positive culture across a complex service portfolio.
You're equally at ease presenting performance reports and strategic proposals to trustees as you are engaging with frontline staff, volunteers and older people using our services.
You'll Bring
· Significant experience of leading multiple frontline services, ideally across different locations or community settings.
· Experience of managing and developing managers, team leaders and remote or dispersed teams.
· A strong understanding of safeguarding, governance, quality assurance, health and safety and risk management.
· Experience of external audits and working within quality frameworks, with a good understanding of regulatory standards continuous improvement.
· Strong operational and contract management skills, including performance monitoring, KPI reporting and service development.
· Excellent leadership and relationship-building skills, with the ability to inspire, support and develop others.
· Strong IT and data literacy, using information and insight to drive decision-making and improve outcomes.
· A collaborative, flexible and values-driven approach to leadership.
Why Work With Us?
- You’ll be part of a visionary, supportive, and diverse organisation committed to making Sheffield a great place to grow older.
- We offer flexible working hours and hybrid working options following a comprehensive induction.
- 30 days annual leave (plus bank holidays)
- Age UK Sheffield is proud to be a Mindful Employer and a Disability Confident Employer. We warmly welcome applications from people of all backgrounds, including LGBTQ+ and Black and ethnic minority communities.
Ready to Lead Change?
If you’re excited by the opportunity to shape and deliver outstanding services that make a difference, we’d love to hear from you.
Apply by: 9am on Monday 14th September. Interviews will be held during week commencing Monday 21st September
Join us. Lead with heart. Deliver with purpose
The client requests no contact from agencies or media sales.
12-month fixed-term contract | Full-time
Salary: £58,560 – £71,480 per annum
Hours: 35 per week
Location: Home-based with regular national travel
Job reference number: 1766
Help shape the future of Cranstoun’s services
Cranstoun is a social justice and harm reduction charity supporting and empowering people to live healthier and safer lives. Each year, we support more than 45,000 people through services including substance use, criminal justice, domestic abuse, housing and services for children and young people.
Following a successful five-year strategy and significant growth, we remain ambitious about the difference we can make. As we enter our next phase, we are investing in the leadership and operational capability needed to support our continued development. We are now recruiting an Assistant Directors of Services to join our senior management team.
This is a significant senior leadership role offering the opportunity to lead substantial service portfolios while helping shape how Cranstoun’s services are led and delivered across the organisation.
The role
Reporting to the Director of Operations, you will lead a substantial portfolio of complex commissioned services and senior operational managers.
You will lead nine services with nine direct reports, spanning criminal justice and housing/homelessness provision. You will have clear accountability for ensuring services are safe, effective and well-led, with strong contractual performance, financial sustainability and positive outcomes for the people and communities we support.
You will provide operational grip and evidence-based assurance, strengthen safeguarding and management accountability, build effective relationships with commissioners and partners, and ensure risks and underperformance are identified, escalated and addressed early.
You will also work collectively with fellow senior operational leaders to embed a One Cranstoun approach, strengthening common standards, sharing learning, developing leadership capability and improving quality and resilience across our services.
What you will be accountable for
As an Assistant Director, you will take senior operational accountability for:
- Safe, effective and well-led services – ensuring strong safeguarding, quality, operational risk management and service user outcomes.
- Contractual performance – ensuring services deliver against contractual requirements and KPIs, with strong commissioner relationships and timely action to address underperformance.
- Financial sustainability – maintaining strong financial oversight, effective workforce management and oversight of the sustainability of individual contracts.
- Evidence-based assurance – using reliable performance, quality, workforce and financial information to identify risks and drive improvement.
- Collective organisational leadership – working beyond individual portfolio boundaries to build consistent standards, stronger leadership and shared ways of working across Cranstoun.
You will lead and develop senior operational managers, set clear expectations and create a culture in which support and accountability operate together.
You will also lead and contribute to service mobilisation, transformation, workforce planning and continuous improvement.
Who we are looking for
We are looking for established senior operational leaders with substantial experience leading complex commissioned services and geographically dispersed teams.
You will bring a strong track record of:
- leading safe, high-quality services for people with complex needs;
- safeguarding, quality and operational risk management;
- contract and performance management;
- managing significant service budgets and improving financial performance;
- building effective relationships with commissioners, regulators and strategic partners;
- leading service improvement, mobilisation and organisational change;
- developing senior operational managers and addressing underperformance; and
- using performance, quality, workforce and financial information to provide assurance and drive improvement.
You will need to combine strategic leadership with operational pragmatism, understanding the detail when necessary while maintaining oversight of performance, risk, quality and sustainability across a complex portfolio.
Above all, we are looking for collaborative, credible and values-led leaders who can support and challenge in equal measure, build leadership capability and bring people together around common standards and organisational priorities.
Specialist experience
For this role, you will need significant leadership experience across both Criminal Justice and Housing/Homelessness services, including housing or accommodation-based provision.
You will understand the complexity of working across criminal justice, housing, local government and other statutory systems and be experienced in building effective relationships with commissioners and partners while maintaining strong operational and contractual oversight.
This is a 12-month fixed-term appointment at an important stage in Cranstoun’s transformation, offering the opportunity to lead a significant portfolio, strengthen operational performance and help shape the future development of our operating model.
Be part of Cranstoun’s next chapter
Our successful five-year strategy has seen Cranstoun grow considerably, extending our reach and the range of services we provide. We remain ambitious and innovative, committed to developing services that respond to the changing needs of people and communities.
As we look to the future, we are investing in the leadership, operational capability and organisational infrastructure needed to support our continued development, strengthening operational governance, consistency and assurance across our services.
This role offers the opportunity to do more than manage established portfolios. You will help shape the future of our services and build an Operations Directorate characterised by high standards, clear accountability, collaboration and continuous improvement.
Find out more
Please refer to the accompanying recruitment pack for the full Job Description, Person Specification and details of the application process.
Please note: All posts are subject to an Enhanced DBS check.
How to Apply:
For more details and to apply, please visit our website via the apply button. Please quote the appropriate Job Ref in all correspondence.
Applicants must be able to provide satisfactory evidence of their right to work in the UK at the application stage.
Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
Closing date: Sunday 20 September 2026.
We are an inclusive employer, committed to promoting equality and diversity in all areas of our work.
Registered Charity No: 1061582
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Citizens Advice Stevenage is an ambitious and innovative member of the Citizens Advice network. We have expanded our services and offering to meet the increased demand in the area, doubling in size over the last few years.
As a positive subsequence, we are looking for a Head of Finance & Business Support, who will become a core member of the Senior Leadership Team, responsible for overseeing the financial stewardship of Citizens Advice Stevenage. To lead on financial governance, business support operations, and compliance, ensuring the organization operates sustainably and meets all legal and regulatory obligations. The role is pivotal in safeguarding the charity's financial integrity, supporting strategic decision-making, and enabling effective service delivery.
Financial Leadership
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Prepare, review, and present draft and final budgets for approval by the board, ensuring timely submission of financial information to the CEO and Trustee Board.
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Oversee financial reporting processes, ensuring accuracy, transparency, and compliance with regulatory standards, including variance analysis and annual balance sheets, ensuring timely submission of financial information to the CEO and Trustee Board.
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Manage the reserves policy, ensuring regular review and alignment with operational needs and financial risks.
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Identify and manage financial risks, ensuring integration into the organization’s risk register and adherence to appropriate mitigations.
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Ensure that the day-to-day finance and back-office function is high performing and compliant, safeguarding effective and efficient financial management processes.
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To co-ordinate the proactive and timely dissemination of high-quality financial information to services, the CEO, and Board such as annual budgets, monthly management accounts, cash flow analysis, financial forecasting and monthly business performance figures.
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To ensure that the organisation has in place, robust and compliant financial systems and procedures; and that these are complied with by all budget holders, ensuring that any oversights are fully investigated and reported upwards as necessary.
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To lead on the preparation of statutory accounts, provide year end accounts, provide appropriate support and assistance to the organisation’s auditors and delivery of recommendations arising from the Audit process.
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To ensure that all statutory returns are complete in a timely and effective manner, including those in relation to VAT, PAYE, NIC and SSP, and that appropriate compliance dates are met for the Charities Commission and Companies House.
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Oversee the transactions, activities and processes of the external payroll provider.
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To monitor and advise on current and future tax legislation, with a view to optimisation.
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To support service managers in the preparation of bids and contract negotiations and provide financial activity analysis and reports in line with specific project reporting requirements.
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To monitor, report and make recommendations regarding the Investment and Reserves Policy to the Board.
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To oversee the payroll function to ensure employees are paid in an accurate and timely manner.
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To monitor and control creditors and debtors, ensuring invoices are paid on time and the risk of bad debts is minimised.
Compliance and Risk Management
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Ensure compliance with all applicable regulatory frameworks, including the Charity Commission, Companies House, FCA, ICO, and other relevant bodies.
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Maintain and regularly review financial systems, controls, and policies, ensuring they are effectively implemented and aligned with legal requirements.
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Conduct due diligence for pension, redundancy, and other liabilities, ensuring plans are in place for management and mitigation.
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Support the trustee board in understanding risks related to projects and contracts, providing assurance of compliance with funders’ requirements.
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To lead on the Risk Management process, advising the CEO and managers on risk matters, and reviewing the risk register on a regular basis, reporting to the Board of Trustees.
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To check, amend and monitor the Financial Procedures Manual; reporting material breaches to the CEO and Board of Trustees, as required/in-line with governance.
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Working with the senior leadership team monitoring and updating Insurance matters as required, reporting to the CEO and Board of Trustees.
Business Support Operations
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Lead on organisational business continuity planning, ensuring resilience during crises and alignment with the charity's objectives.
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Oversee the development, implementation, and review of key policies, ensuring they reflect legal obligations and organisational values.
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Manage IT systems and cybersecurity measures to protect organisational data and operations, ensuring compliance with standards such as Cyber Essentials.
Strategic Contribution
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Provides proactive strategic financial advice and guidance to the Trustees and wider leadership team, monitoring and reporting on the financial performance against agreed targets, identified risks and key performance indicators.
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Provide financial and operational insights to inform strategic decision-making and long-term planning.
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Foster a culture of continuous improvement and financial accountability across the organisation.
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Funding strategy: Support the CEO and board to regularly review the sustainability of its income sources and their impact on achieving charitable purposes in the short, medium and longer term.
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Work with the CEO and Head of Impact and Development to prepare the funding strategy that should go beyond immediate budgetary considerations and look at the wider funding landscape. The organisation needs to understand potential emerging opportunities and the organisation's readiness to pursue them.
Team and Stakeholder Engagement
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Build and maintain effective relationships with trustees, funders, regulators, and key stakeholders, to ensure that Citizens Advice Stevenage meets its financial, regulatory and legal obligations.
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Provide leadership and support to finance and business support teams, ensuring professional development and effective performance management.
People management and development
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Develop and implement a culture of continuous learning that will equip and develop people to deliver outstanding delivery. Responsibility for the training and development plan for the Finance and Business Support ensuring it is in effective operation including maintaining records of training needs identified and training attended.
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Working with the rest of the leadership team ensure the organisation delivers a fair, inclusive, equitable and transparent employee and volunteer experience, taking account of our EDI aims and in line with employment law and the Equality Act 2010.
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Ensure Open and timely communication that provides information about the organisation and context for decisions that are made, helps to build trust and confidence and earn legitimacy.
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Ensure the effective performance management and development of staff through regular supervision sessions, appraisals and learning and development.
Person Specification
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ACA/ACCA/CIMA Qualified, CPE up to date.
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Strong financial management experience at a similar level within the charity/not for profit sector
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A proven track record of leading, developing and inspiring small teams
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Experience of strategic business & financial planning, forecasting and budget management.
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Sound experience of producing month-end management accounts and audited year-end financial accounts
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Experience of managing and using financial systems
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A working knowledge of relevant legislation (regulatory, legal and financial) in the context of a charitable organisation
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Experience of managing change and change programmes
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A track record of initiating, leading and managing associated risks
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Strong influencing, negotiating and collaborative working skills, with the ability to present complex financial information clearly and concisely in writing or verbally
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Confident IT skills; confident using Microsoft Office applications, especially Excel
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Experience designing and introducing new financial processes, procedures and reports
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Working knowledge of QuickBooks software [advantageous]
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Experience working with a Board of Trustees [advantageous]
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Understanding of Charity Commission and Companies House reporting requirements
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Project and/or professional services experience
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Understanding of Charity Law
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Experience of working in the not-for-profit sector
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Understanding and experience using the Charity Governance Code
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Experience in working with Charity SORP
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Legal experience – as so far as they can scrutinise and review basic contracts and their revenue recognition requirements and VAT implications
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Strategic and forecasting experience
To apply, please send your CV and a supporting statement addressing each point in the Job Description, use examples and evidence to demonstrate how you meet the criteria.
Incomplete applications may not be considered.
We are an equal opportunity employer. If you have any requirements (e.g. for attending an interview) please note these clearly on in your letter.
Interview Process:
We are currently accepting applications for this role, and the position will remain open until we have appointed the right candidates. We reserve the right to close the vacancy at any time once a suitable appointment has been made. We therefore encourage early applications to avoid disappointment.
To help people solve their problems by providing options.
Role/Job Title: Accommodation and Community Services Lead – Care Services (Sussex)
Location: 19 High St, Battle TN33 0AE [hybrid working with regular travel across our Sussex services. A visible leadership presence within services is an important part of this role]
Mileage expenses will be paid for travel to locations away from your main workplace, in accordance with the organisation's mileage policy.
Hours: 37 hours per week (Monday – Friday)
Salary: £40,000 - £45,000 per annum (dependent on experience)
Closing date for applications: Wednesday 23rd September 2026
Please note that we may close this vacancy before the advertised closing date should we receive sufficient suitable applications. We encourage you to submit your application at the earliest opportunity.
Equal Opportunity/Accessibility and Accommodations Statement:
As a Disability Confident employer, Aspens Charities is committed to fostering an inclusive and supportive environment for individuals with disabilities. We actively promote the recruitment, retention, and career development of people with disabilities, recognising the invaluable contributions they make to our organisation. We are dedicated to ensuring an accessible recruitment process for all candidates. If you require any accommodations during the application or interview process, please don’t hesitate to reach out.
Aspens’ mission is to provide high-quality care and support to individuals on the autism spectrum and with learning disabilities; meeting their needs and aspirations and empowering them to learn and grow through an integrated network of services across the South-East.
Lead high-quality services. Develop great managers. Make a lasting difference.
Aspens is entering an exciting new chapter. Following a recent organisational restructure, we've strengthened the way we deliver care, creating an even more effective, responsive and sustainable model of support for the people we support.
As part of this transformation, we've created new opportunities to join our leadership team - roles that didn't previously exist. We're looking for an experienced social care leader to join Aspens as our Accommodation & Community Services Lead - Sussex, providing operational leadership across a portfolio of residential, supported living and outreach services.
Reporting to the Head of Sussex, you'll provide leadership and support to our Service Managers, driving service quality, safeguarding, performance, compliance and continuous improvement across the area.
This is a senior operational role for someone who is ready to take the next step from a Registered Manager, Home Manager, Deputy Manager, Operations Manager or similar multi-service leadership position.
This is an opportunity to make a real impact - shaping the future of our services, inspiring high-performing teams, and ensuring every person we support receives exceptional care, regardless of where they live or who is supporting them.
If you're ready to shape the future of social care and be part of an ambitious organisation dedicated to improving lives, we'd love to hear from you. Join us and help lead the next stage of the Aspens journey.
About the Role:
As Accommodation & Community Services Lead, you will oversee Service Managers across Sussex and play a critical role in shaping service quality, culture and performance. You will combine operational leadership with practice excellence, ensuring services are safe, compliant, outcomes-focused and aligned with Positive Behaviour Support (PBS) principles.
Key responsibilities include:
- Leading residential, supported living and outreach services across Sussex.
- Managing and developing Service Managers to achieve excellent outcomes.
- Providing senior oversight of safeguarding, risk management and service performance.
- Driving quality assurance, continuous improvement and regulatory compliance.
- Supporting service development, innovation and sustainable growth.
- Building positive relationships with commissioners, regulators and external partners.
- Championing co-production, inclusion and neuro-affirming practice.
About You
We're looking for a confident and compassionate leader who can balance strategic thinking with hands-on operational oversight.
You'll bring:
- Significant experience within residential and community-based social care services.
- Strong multi-site leadership and people management experience.
- Extensive safeguarding knowledge and leadership capability.
- Experience working with CQC-regulated services.
- A strong understanding of autism, mental health, complex needs and Positive Behaviour Support.
- Budget management and service performance experience.
- Excellent communication, analytical and problem-solving skills.
- A Level 5 qualification in Leadership & Management in Health & Social Care (or equivalent experience/qualification).
What We Offer:
· Comprehensive paid training and excellent career progression opportunities, including recognised qualifications in health and social care
· Paid DBS check
· Flexible work arrangements, with the option to take on additional bank shifts
· Nest Pension and Death in Service benefit
· Access to a dedicated Employee Assistance Programme and Mental Health First Aiders
· Blue Light Card discounts
· 20% discount at Aspens High Street Stores for all staff
· Discounted staff menu available at the Bluebell Café (Pembury)
· Refer a Friend scheme - earn up to £250 for every successful referral
· Employee recognition programmes, including ‘Employee of the Month’
Apply now and one of our team members will reach out to discuss the role further.
If shortlisted, we will contact you directly to schedule an interview. We strive to respond to all applicants; however, if you have not received a response within a reasonable timeframe, please feel free to contact us for a status update or feedback (where available). After the interview, you will be notified of the outcome. If successful, you’ll receive a formal offer in writing. Upon acceptance, we’ll guide you through the onboarding process, providing you with all the details you need
Please note, any offer of employment will be subject to Disclosure and Barring checks (which we will arrange on your behalf if you don’t already have one) and satisfactory employment references.
Our mission is to provide high quality care and support to individuals on the autism spectrum and with learning disabilities; meeting their needs and
The client requests no contact from agencies or media sales.
Lead a pioneering national mental-health service for young people, rooted in nature and underpinned by strong clinical practice.
We are seeking an experienced Clinical or Counselling Psychologist to lead its development, accreditation and quality across the UK.
Salary: £57,528–£64,750 full-time equivalent (£34,517–£38,850 0.6 FTE) depending on experience
Hours: 22.5 hours per week / three days per week
Contract: 18-month fixed term, with intention to extend subject to service growth and funding
Location: Hybrid, with travel to Dose of Nature locations and member organisations across the UK
Dose of Nature is a mental-health charity improving mental health and wellbeing through structured, evidence-informed engagement with nature.
We are developing a Young Person Memberships service for young people and young adults under 25. We will train and support trusted organisations to deliver the Dose of Nature model in their communities, providing the clinical framework, accreditation, supervision, quality assurance and evaluation needed for safe, effective and consistent delivery.
About the role
As Young People’s Clinical Service Lead, you will establish, deliver and grow this new service. Working with our Head of Clinical and Memberships Operations Lead, you will turn our clinical model into a scalable national service while protecting its quality, safety and integrity.
You will lead the clinical assessment and accreditation of member organisations; develop training and competency frameworks; provide supervision and consultation; establish governance, safeguarding and risk arrangements; monitor outcomes and quality; and build trusted relationships with NHS, voluntary-sector, youth-service and community partners.
About you
You will be a current HCPC-registered Clinical or Counselling Psychologist, with a doctoral-level qualification and experience broadly consistent with an NHS Band 8a role.
You will bring:
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Substantial post-qualification experience supporting young people or young adults experiencing mental-health difficulties;
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Strong skills in psychological assessment, formulation, intervention, clinical decision-making, safeguarding and risk management;
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Experience providing clinical supervision, consultation or reflective practice to other practitioners;
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Experience designing or delivering clinical training and assessing practitioner competence;
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Experience of developing, implementing or improving a clinical service; and
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The confidence to work across organisational boundaries, maintain clear clinical standards and help build a new national service.
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Experience in CAMHS, young-adult mental health, voluntary-sector provision, clinical governance, quality assurance, accreditation or partnership-led services would be valuable.
We offer hybrid and flexible working, employer pension contribution, pro-rata annual leave, professional supervision, CPD support and approved travel expenses.
Dose of Nature is committed to equality, diversity and inclusion. This post is subject to enhanced DBS clearance, references, verification of qualifications and HCPC registration, and eligibility to work in the UK.
Please download the full Job Description and Person Specification before applying.
Work with people with mental health problems & the general population encouraging everyone to connect with nature in order to improve mental wellbeing
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Mind In Enfield and Barnet combines over 50 years of experience to improve peoples mental health in Enfield, Barnet and beyond. We are led by lived experience and driven by a passion to support and protect people’s mental health in ways that they want.
The Head of Families and Children’s Services will provide senior leadership and strategic direction across services that support families, parents, children, and young people. The role will ensure delivery of high-quality, evidence-based interventions that promote wellbeing, strengthen family resilience, and safeguard vulnerable children.
This postholder will oversee Perinatal Coaching, Crisis Outreach, Family Hubs, and Parenting Programs, embedding a culture of excellence, innovation, and partnership working to achieve meaningful outcomes for families.
This is a part-time position across 21 hours per week, (Monday to Friday 9-5).
Based at Head Office in Fore Street, Edmonton N9 0PD
Please see full attached job description.
Promoting good mental health and empowering everyone experiencing mental health problems to live with, manage and recover from their condition.


About the role
This is an exciting opportunity to join Women and Girls Network's Senior Leadership Team and lead two of our most impactful service areas: the Intersectional and Anti-Oppressive (IOS) Team and the Criminal Justice and Violence Against Women & Girls (CJS, VAWG) Team.
As Head of Services, you will play a vital role in shaping and driving services that support women and girls affected by gender-based violence, ensuring they receive empowering, trauma-informed and culturally responsive support. You will lead with a strong commitment to feminist, anti-racist and anti-oppressive values, ensuring that the voices and experiences of survivors remain at the heart of everything we do.
Working closely with the Director of Services and senior colleagues, you will provide strategic leadership across a diverse portfolio of services, strengthening partnerships, influencing systems and championing innovative approaches that remove barriers and improve outcomes for women facing multiple disadvantages. This is a unique opportunity for an experienced leader to make a lasting impact, both within our organisation and across the wider VAWG sector.
Job description
As the Head of Services, you will:
- Lead and inspire the IOS and CJS, VAWG teams, providing strategic direction and oversight to ensure services are accessible, high-quality, survivor-centred and aligned with WGN's feminist values and vision.
- Champion intersectional and anti-oppressive practice, ensuring services are responsive to the diverse experiences of women and girls, particularly those from Black and Global Majority communities and others facing systemic barriers.
- Drive excellence in service delivery, safeguarding and quality assurance, ensuring robust risk management and compliance while creating environments where survivors can heal, recover and thrive.
- Lead, support and develop Service Managers, fostering a culture of collaboration, wellbeing, accountability and continuous learning that enables staff to deliver their best work.
- Build influential partnerships across statutory, voluntary and community sectors, strengthening pathways for survivors and ensuring WGN's expertise informs local, regional and national responses to violence against women and girls.
- Use insight, evidence and survivor feedback to evaluate impact, drive innovation and shape the future development of services, ensuring they continue to meet emerging need and deliver meaningful change.
- Represent WGN as a sector leader, advocating for systemic change and helping to create a society where all women and girls can live free from violence, inequality and discrimination.
Supporting Statement Guidance
Your supporting statement should clearly demonstrate how your experience, knowledge, skills, and qualifications meet the requirements of the role. Please address the key criteria outlined in the Job Description and Person Specification, providing specific examples of achievements and responsibilities that evidence your suitability for the position.
Focus on relevant professional experience, transferable skills, and the impact of your work. Where possible, use concise examples to illustrate how you have successfully applied these skills in practice.
The supporting statement should be no more than 500 words and should complement, rather than repeat, the information contained in your CV or application form.
Closing date and interviews
This vacancy will close at 9am on Monday 28 September 2026. Interviews will take place shortly thereafter, and shortlisted candidates will be notified of the arrangements.
We encourage early applications, as we reserve the right to close the vacancy before the advertised closing date should we receive a high volume of applications or identify a suitable candidate.
The selection process will consist of two interview stages and a role-related assessment task. Interviews may be conducted either in person or remotely, depending on panel availability and logistical requirements, and may involve a combination of both formats throughout the process. Candidates invited to participate will receive full details of each stage, including the assessment task and interview arrangements, in advance.
About us
Women and Girls Network (WGN) is a pan-London organisation that supports women and girls affected by all forms of gendered-based violence. Our overall aim is to promote, preserve and restore the mental health and well-being of women and girls who have experienced, or are at risk of, gendered-based violence, whilst working towards a society free of gendered-based violence.
We do this by:
- Providing women-only holistic and seamless therapeutic services, which meet women and girls’ needs and contribute to total and sustainable recovery from the experiences of violence.
- Evidencing the impact of gendered-based violence and presenting this information in appropriate forums to affect social change in attitudes towards, and responses to, gendered-based violence.
- Developing good practice in the sector by providing training and guidance on specialist service provision and the development of culturally appropriate service delivery.
WGN is proud to be an accredited Living Wage Employer and a member of The London VAWG Consortium, Halo Code, and Helplines Partnership.
Commitment to Equity and Inclusion
We are deeply committed to building a workforce that reflects the diversity, resilience and strength of the women and girls we serve. We strongly encourage applications from Black and Global Majority women and applicants with Lived Experience, including those who may not meet every criterion.
WGN is an equal opportunities employer.
Exemption
This post is exempt under the Equality Act 2010, Schedule 9, Part 1, and is open to female applicants only, due to the nature of the role.
We promote social change that transforms societal attitudes, practices, and policies to prevent and eliminate violence against women and girls.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an inspiring and strategic Head of Services and Engagement to ensure our services are impactful, accessible and centred around the needs of people living with arthritis.
The Role
Hybrid: Two fixed days in London office (Mondays and Wednesdays), three days at home.
The Head of Services and Engagement will lead the development, delivery and continuous improvement of Arthritis Action’s services and engagement activities. This is a key role responsible for ensuring that people affected by arthritis receive high-quality, evidence-based support and have meaningful opportunities to connect, participate and influence our work.
The postholder will oversee our membership and service portfolio, including community-based activities, self-management support and engagement programmes, ensuring they are effective, inclusive and aligned with organisational priorities. They will also support the creation of a sustainable volunteer model alongside our new Volunteer Manager, enabling volunteers to extend our reach, strengthen communities and increase our impact.
Key Responsibilities
Membership and Service Delivery
· Develop a strong understanding of the member and service user journey, using insight, feedback and data to identify opportunities to improve engagement, satisfaction, retention and outcomes at every stage.
· Oversee and lead on the delivery and continuous improvement of Arthritis Action’s member services, community activities, events, and other programmes.
· Develop approaches to increase access and engagement amongst diverse and underserved communities.
· Implement effective monitoring and evaluation processes to demonstrate impact.
· Work with colleagues to identify opportunities for service innovation, partnership working and growth and fundraising.
Engagement and Community Building
· Develop and implement an engagement approach that strengthens relationships with members, service users, supporters and communities.
· Create meaningful opportunities for people affected by arthritis to participate, connect and share their experiences.
· Work collaboratively with Communications and Fundraising colleagues to maximise awareness, participation and impact.
· Build relationships with community partners and relevant external organisations to extend reach.
Volunteering Strategy and Development
· Help develop Arthritis Action’s volunteer strategy alongside the Volunteer Manager, creating a sustainable model that supports organisational priorities.
· Provide strategic oversight and support to the Volunteer Manager, ensuring effective volunteer recruitment, training, support and recognition.
· Establish appropriate volunteer policies, processes, safeguarding arrangements and systems.
Line Management
· Lead, motivate and develop the Services and Engagement Team.
· Manage budgets effectively, ensuring resources are used efficiently and deliver value.
· Work collaboratively across the organisation, particularly with Communications and Fundraising.
· Represent Arthritis Action externally with partners, stakeholders and sector networks.
Data, Insight and Impact
· Use data, evaluation and feedback to understand service effectiveness and improve outcomes.
· Report meaningful KPIs for services, engagement and volunteering alongside the Services Manager.
· Use CRM and engagement data to improve communication, participation and user experience
Person Specification
Essential
Experience
- Experience of leading health, wellbeing, community or support services within a charity, healthcare or related environment.
- Experience of managing teams, budgets and operational delivery.
- Experience of implementing volunteer led services.
- Experience of improving the overall membership journey.
- Experience of developing and improving services based on evidence, insight and user needs.
- Experience of engaging diverse communities, members, service users or people with lived experience.
- Experience of developing partnerships and collaborative approaches.
Skills and Knowledge
- Excellent oral and written communication skills including the ability to write in Plain English.
- Understanding of person-centred approaches and co-production.
- Excellent communication, influencing and relationship-building skills.
- Strong understanding of inclusion, accessibility and reducing health inequalities.
- Ability to use insight, data and evaluation to improve impact.
Attributes
- An understanding of, and commitment to, Arthritis Action’s vision, mission, equal opportunities and diversity.
- A self-starter and senior leader, able to work on own initiative where required.
- Values-driven, collaborative and inclusive professional.
- Empathetic and committed to ensuring people’s voices shape services.
- Able and willing to travel within the UK.
Desirable
- Experience working in a health charity, patient organisation or membership body.
- Experience of supporting people with long-term conditions.
- Experience using CRM systems and digital platforms to improve engagement.
How to apply
Applications should be in the form of a CV with a covering letter explaining your interest in and suitability for the role. Please provide both email and telephone contact information for yourself. . Candidates must be eligible to work in the UK. Please note that only short-listed candidates will be contacted.
Applications should be received by 11:59pm on Thursday 10th September 2026 at the latest.
First-round interviews will take place by Zoom on Thursday 17th September 2026. Second-round interviews will take place in the London office on Monday 21st September 2026.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert ahead of the deadline should we receive a sufficient number of applications.
Arthritis Action is an equal opportunities employer. We treat employees and job applicants in the same way regardless of age, disability, marital status, gender reassignment, race, colour, nationality, ethnic origin, sexual orientation, religion or belief.
Please apply with a CV and Covering Letter. Applications without a covering letter will not be accepted.
Arthritis Action is a UK charity helping people with arthritis to live fuller lives with less pain.



The client requests no contact from agencies or media sales.