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Children and Families Across Borders, London (Hybrid)
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Page 10 of 11
London, Greater London (Hybrid)
£27,500 per year
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Main Purpose of Role:

The Programme Support and Administrative Officer will play a key role in ensuring the smooth operation of CFAB’s programmes and organisational functions. This role supports executive coordination, training delivery, family support administration, international social work logistics, and general office management. The postholder will work across teams to provide high-quality administrative support, contributing to the efficiency and effectiveness of service delivery.

Key responsibilities:

Programme Support and General Administration

  • Monitor shared inboxes and switchboard calls.
  • Respond to ad hoc staff queries and manage incoming post.
  • Send initial and closure letters for client cases.
  • Track inactive cases and follow up on referral forms.
  • Prepare duty rotas, upload referrals and update the country information list.
  • Support contract preparation and database maintenance for International Social Workers (ISWs).
  • Support feedback collection and documentation.
  • Assist with Mailchimp campaigns and mailing list research.
  • Upload donations into Salesforce.
  • Prepare donor thank-you letters and assist with prospect research.
  • Provide general support across departments as needed.

Executive Support

  • Schedule and coordinate meetings for the CEO and senior leadership, including diary management and events.
  • Track meeting actions and follow-ups.
  • Support minute-taking using ai and ad hoc research tasks.

Training & Learning Support

  • Coordinate training calendars and liaise with teams.
  • Update training materials and manage Eventbrite pages.
  • Provide limited on-the-day training support and monitor certificates and surveys.

Facilities & Office Management

  • Order stationery and maintain office tidiness.
  • Support logistical tasks such as PAT testing, IT coordination, and office trackers.
Application resources
Posted by
Children and Families Across Borders View profile Organisation type Registered Charity Company size 11 - 20

CFAB exists to ensure that every child in the UK has the right to care, protection and family life, no matter where they come from.

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Posted on: 27 October 2025
Closing date: 26 November 2025 at 17:00
Tags: Administration, Office Management, Programme Management

The client requests no contact from agencies or media sales.