Head of domestic abuse services jobs in waltham forest, greater london

About the Role

This is a dual-role position supporting both the Finance and HR functions of the charity. You will be responsible for maintaining accurate financial records, supporting budget management, and ensuring smooth day-to-day HR operations. This role is ideal for someone with a strong foundation in finance who is looking to broaden their experience in HR.

What you will do

Finance

· Post transactions into our accounting software, Xero, ensuring that everything is accurately recorded and coded.

· Process and record financial transactions, including invoices, payments, card payments and expenses, and organise a twice- monthly pay run.

· Perform bank reconciliations.

· Manage the accounts mailbox.

· Complete the quarterly gift aid claims.

· Support the Head of Finance and Resources with the completion of the monthly management accounts, financial reporting and budgeting.

· Maintain financial and other administrative records, e.g. fixed asset register.

HR

· Maintain up-to-date employee records and keep our HR Information System (Breathe HR) up to date.

· Support the HR Lead by producing monthly or quarterly reports from Breathe HR.

· Support recruitment processes including posting job adverts, scheduling interviews, obtaining references and assisting with onboarding and induction of new staff.

· Work with the HR Lead to ensure that HR policies and procedures are up to date and compliant with legislation.

· Organise mandatory training for staff and maintain training records.

· Support employee wellbeing initiatives and internal communications.

· Assist in the payroll process by providing accurate HR data to the finance team.

· Minute the People Committee meeting on a quarterly basis.

· Support for trustee meetings set up and diary management.

What you will bring to the team

· Experience working with accounting software, preferably Xero.

· Excellent numeracy skills and attention to detail.

· Good verbal and written communication skills to communicate with a diverse range of colleagues.

· Highly competent with the MS Office suite (particularly Excel).

· Experience of maintaining spreadsheets.

· Self-motivated and proactive approach.

· Excellent organisational skills.

· Ability to handle confidential information sensitively and with discretion.

Benefits

· Pension scheme with Scottish Widows

· Generous annual leave of 25 days’ holiday + three bonus days over Christmas and New Year + plus public holidays and your birthday off

· Employee benefits site with discounts on shopping, holidays and access to financial support

· Four wellbeing days a year

· A culture that is passionate about promoting equity, valuing diversity and working inclusively.

· All staff have confidential access to an Employee Assistance Programme.

· All-staff events and team days.

· Eyecare scheme.

· Access to discounted shopping.

· A culture of recognition and celebration.

Flexibility

Our staff who live in or near London operate on a hybrid model, working in our office within South Bank University (one minute from Elephant and Castle tube station) on Mondays and Tuesdays. Full-time staff work in the office both those days and at home the rest of the week, while part-time staff who live in or near London are required to work in the office on one of those days, and at home for the rest of the week. We also have staff outside London who are fully home-based. We would ideally like the Finance and HR Officer to work in the London office on either Monday or Tuesday (or both if they would prefer that) but we are flexible as to when in the week the remainder of the hours are worked, provided that there is a consistent working pattern each week.

Equity, Diversity and Inclusion

Working Chance values everyone as an individual – our employees and volunteers, our clients and all the other stakeholders we come into contact with in the delivery of our work. Harnessing difference creates a productive environment in which everybody feels valued, their talents are fully utilised, and organisational and personal goals are met. 

Safer Recruitment

Working Chance is committed to providing a safe environment for all those who work at and with Working Chance. The safe recruitment of all those who undertake work here is the first step to ensuring that we are fulfilling this commitment.  All positions at Working Chance are offered subject to the following conditions:

· Receipt of satisfactory references covering the last 3 years of your employment or voluntary work.

· A Basic Disclosure Check.

· Proof of your identity and that you are legally entitled to work in the UK.

Working Chance actively encourages and supports the employment of people with lived experience of the criminal justice system. We want to be representative of the people we are here for, so we prioritise lived experience when we recruit for new colleagues. Please see our Recruitment of People with Lived Experience Policy.

The role

The Digital Media Officer role provides support to Crimestoppers and Crimestoppers’ youth service Fearless, in creating impactful content and campaigns that empower people to speak up about crime.

You will be responsible for filming, creating, and scheduling organic and paid social media content, and as the face of Fearless’ social media platforms, feature in the content yourself. You will play a key role in shaping and driving forward Fearless’ communications strategy to ensure Fearless’ social media platforms remain relevant, engaging and supportive of Crimestoppers overall aims.

You will contribute to the development of Crimestoppers and Fearless national and regional campaign ideas, content and messaging and manage the execution and reporting of multi-channel communication activities. You will use data from campaigns, as well as insights from focus groups, to inform future projects.

What you'll bring

• Ability to think creatively and to communicate creative ideas to others. (Essential)
• Experience in designing and creating engaging and innovative content (including featuring in videos/audio) and campaigns for social media platforms or websites. (Essential)
• Excellent attention to detail and a good eye for design / visuals, ideally with expertise in software applications like Adobe Creative Suite, Microsoft Office, Canva etc. (Essential)
• Experience managing social media accounts and analysing engagement data to inform future content and campaigns. (Desirable)
• Excellent written and verbal communication skills; ability to present self professionally to internal colleagues, stakeholders, and clients. (Essential)
• Highly organised self-starter; persuasive, tenacious and perceptive. (Essential)
• Able to work effectively in a team and use initiative to manage and prioritise own workload. (Essential)
• Experience in communications or digital marketing/content creation. (Desirable)
• Knowledge of using web analytics. (Desirable)
• Knowledge of scheduling tools (Sprout Social, Hootsuite). (Desirable)

As a member of the newly formed Development Team, you will lead on supporter engagement for the School and its’ Students through effective fundraising communications and year-round event delivery. You will support prospect communications, and assure best-in-class stewardship of donors while enabling delivery of rights and benefits to Centenary sponsors and partners.

SUMMARY OF THE ROLE

This role will assist with day-to-day management of Royal Ballet School’s fundraising work to support retention of recurring income from existing streams and facilitate the onboarding of new donors.

Reporting to the Development Operations Manager, the post-holder will assist with the planning and delivery of a large number of year-round engagement events through in-house visits and performances, external events and ticketing management for centenary performances. This role will lead on all fundraising communications to donor and prospect segments, and oversee campaign tracking, while relying on accurate data use and record keeping. The role will also support the administrative processing of ad-hoc Legacy request donations.

MAIN DUTIES

Fundraising Communications:

• Lead on communications for the Team, segmenting prospects and donors, ensuring they receive regular and tailored emails
• Oversee key termly campaigns, sponsor reports and videos, event invitations and summer performance comms
• Use Dot Digital to send communications and securely hold and update donor contact information
• Work closely with the School’s Communications and Marketing department to advance design and content briefs as required. 

Event Planning & Delivery:

• Attend annual School calendar planning meetings
• Manage delivery of approx. 35+ in-house donor visits to Upper School and White Lodge all year round
• Support the delivery external events for existing donors as well as cultivation events for prospects
• Coordinate performance invitations, attendance and hospitality at Opera Holland Park, Linbury Theatre, and the Royal Opera House and other third party venues
• Log and track all event invitations, RSVPs and attendance through the CRM
• Work closely with the teaching staff to coordinate any activities that are student-facing. 

Donor Data Stewardship:

• Support the Donor Relations Team to administrate and deliver benefits to a portfolio of donors, sponsors and partners
• Work alongside Artistic, Academic, and Operational colleagues to ensure best Donor Experience
• Develop skills as an integral member of the Development Team in nurturing relationships with internal departments and external individual donors and trustees
• Keep accurate contact data and record keeping for the wider team reporting and monitoring needs

Legacy Gift Administration:

• Administrate Gifts in Wills from Legators working with executors and families and coordinating timelines for income with the Finance team
• Work with the team to build the ‘in memory’ programme for the School’s Centenary and ensuring subsequent ‘In-Memory’ benefits are delivered.

General Support:

• Support the Development Operations Manager and Head of Donor Relations with the evolving needs of the Development Office, as it seeks to grow income and impact in 2026 and beyond. 

PERSON SPECIFICATION

Essential Criteria:

• Willing to work collaboratively across all functions of the department and wider School
• Daily working knowledge of Windows PC systems and Microsoft Office programs
• Minimum of two years administrative and operational experience
• Experience in maintaining and managing a contacts database
• Experience of working in a non-profit or charity fundraising environment
• Confident and well presented with strong relationship management skills
• Ability to present information concisely and effectively, both verbally and in writing
• Good organisational skills with ability to prioritise work to meet tight deadlines
• Numerate with a meticulous attention to detail and able to understand budgets
• Flexible to assist at performances and events falling outside normal working hours

Desirable Criteria:

• Empathy with and a commitment to the aims and ethos of the School
• Previous experience of organising premium events and large functions
• A knowledge and appreciation of the arts, particularly dance and ballet
• Previous experience of using Access CRM
• A good understanding Dot Digital
• IoF qualified and/or relevant degree subject

SAFEGUARDING DUTIES AND RESPONSIBILITIES

The School is committed to safeguarding and promoting the welfare of children and young people and recognises that safeguarding and promoting the welfare of children is everyone’s responsibility. The School expects all staff and volunteers to share this commitment to children’s safeguarding and to share this child-centred approach. This approach means that staff must consider, at all times, what is in the best interests of the child. Additionally, the following is expected of all staff:

• To uphold the School’s policies relating to safeguarding and child protection, behaviour, health and safety and all other relevant policies
• To promote and safeguard the welfare of children and young persons for whom you are responsible and come into contact with
• To report any safeguarding concerns using the relevant channels, such as informing the Designated Safeguarding Lead, in a timely and appropriate manner
• To ensure full compliance with all statutory regulations, particularly the most recent Keeping Children Safe in Education, and to communicate concerns to the Designated Safeguarding Lead, other relevant staff of The Royal Ballet School or local children’s services as appropriate.

The information detailed here about this role should not be considered encompassing. Over time, the emphasis of the job may change without changing the general characterisation of the role or the level of duties and responsibilities. This information will be periodically reviewed and revised in consultation with the postholder.

We are committed to creating an environment where all our employees feel part of our team and can flourish, regardless of their background. We’re proud to be an inclusive workplace that promotes and values diversity.

We're looking for someone to be the regional representative for Crimestoppers in the Avon and Somerset area, with specific responsibility for;

• Creation and delivery of local/county/regionally specific crime-based campaigns in partnership with law enforcement agencies, local committees and volunteers.
• Coordination of cross border and national activity in support of ROCU’S, the NCA and other bodies such as the GLAA.
• Identifying and maximising funding opportunities for our charity including RM post, campaign activity, Fearless workers and for Business Development.
• Enabling volunteer committees to develop so they can operate effectively and achieve their full potential.
• Act as Crimestoppers spokesperson for the region covered, regarding media interviews.

Criteria

Essential

• Project management i.e. scoping planning, implementation and delivery of projects
• Budget management experience
• Ability to spend time away from home to meet the needs of the role.
• Ability to work unsociable hours in line with the needs of the role.
• Ability to work to tight timescales, and to work within pressurised time critical and decision-making scenarios.

Desirable

• Experience of working with the commercial/ statutory sector in relation to campaigns/ media.
• Experience of working with volunteers and the third sector.
• Ability to liaise with senior and junior management within organisations to delivered relevant outcomes.
• Basic knowledge of policing practice.
• Experience of lone working

Please submit a CV and covering letter expressing your interest in the role.

We are seeking a dynamic and skilled PR & Media Officer to join our team. This role requires a creative thinker with excellent communication skills who can manage media relations and promote our initiatives through various channels.

Responsibilities

Press

• Field enquiries from stakeholders including journalists and police forces
• Write press releases and media statements and share these when appropriate via digital & social
• Support the team with the rewards process and promotion
• Draft assets for press
• Be part of the on-call rota system currently 1 week in 7 (training and support provided)
• Effectively manage Vuelio to manage the daily tagging, produce media reports demonstrating PR coverage for all campaigns in a timely way.

Digital

• Develop and update content for website news pages and social media platforms
• Spot trends and advise the team regarding innovative new ideas for PR & Media to share with the team

PR and Publications

• Produce, edit and distribute updates and materials for external and internal audiences, dealing sensitively with those whose personal experiences might be featured
• Provide communications support for regional managers along with other internal staff and teams in addition to police and business development campaigns
• Manage external freelancers and agencies as needed to agreed deadlines and budgets
• To lead on editing, co-ordinating and organising the editorial, design and production of corporate publications
• Ensure all publications are in line with brand and changing needs of the charity and to be delivered in a timely via post and digitally.

Brand

• Ensure Crimestoppers consistent branding is used along with the style and tone of voice
• Manage on a weekly basis the brand inbox queries
• Extend the network of journalists both regionally and nationally
• Plan/create multi-media communications material

Experience

• Minimum 2 years experience working in media relations and PR or related fields (Essential)
• Client, journalist and/or supplier management (Essential)
• Experience of PR & Communications software (e.g. Vuelio) (Essential)
• Digital & Social Media experience (Essential)
• Excellent written communication skills online and offline (Essential)
• Strong organisational, time management and prioritisation skills (Essential)

If you are a motivated individual looking to make an impact through effective public relations, we encourage you to apply for this exciting opportunity as a PR & Media Officer. For full details, please see our website.

To apply, please submit a CV and covering letter.