Head of estates management jobs
Director of Commercial Operations, St Luke’s Hospice Plymouth
Location: Turnchapel, Plymouth (with travel across catchment area)
Salary: £70,000- £75,000 per annum
Hours: Up to full-time
Closing Date: 29 June 2025
We're looking for a resourceful, forward thinking and multi-skilled Director of Commercial Operations to join our Senior Management Team at St Luke’s Hospice Plymouth.
You’ll be leading one of the most vital elements of our future – growing and sustaining the income that allows us to deliver our compassionate end of life care and support, free of charge, to patients and their families.
This role offers a rare opportunity to combine strategic leadership, commercial acumen, and cause-driven work within a significant, well-respected, values-led charity that is steadfastly committed to the needs of our community in Plymouth and adjacent areas of Devon and Cornwall.
With annual operating costs of more than £13 million, St Luke’s employs around 300 clinical and non-clinical staff members, with crucial support provided by around 600 volunteers.
Your impact:
Supporting expert heads of department across Retail, Fundraising and Facilities, you will be at the heart of all our income-generation activities, with strategic and executive responsibility for:
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A thriving 23-shop retail estate and e-commerce platform (net income target: £1.2 million+)
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Innovative fundraising and legacy programmes (net income target: £3 million+)
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Overseeing our essential non-clinical operations, including estates, facilities, and hospitality
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Driving our green agenda and environmental sustainability initiatives
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Expanding commercial opportunities in line with our values and mission
What you will bring to St Luke’s:
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A track record of successful strategic leadership in a commercial or income-generating environment
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Deep understanding of retail, fundraising, or commercial business models
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Financial acumen and experience managing multi-stream income targets and profit and loss
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Commitment to environmental sustainability and social impact
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Inspirational leadership with a people-first, values-driven approach
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The agility to innovate and the integrity to lead with compassion
Why St Luke’s?
We’re more than a hospice – we’re a community. At St Luke’s you’ll find a collaborative, respectful, and passionate team driven by shared purpose.
As part of our Senior Management Team, you will influence how we support people at some of the toughest times in their lives and how we sustain that care for generations to come.
If you're a visionary leader ready to make a real difference – both commercially and compassionately – we want to hear from you.
We’re an equal opportunities employer
We welcome applications from all backgrounds and are committed to building a diverse and inclusive workplace where everyone can thrive. We assess candidates based on skills, experience, and qualifications — not background or personal circumstances. As part of the Disability Confident scheme, we guarantee an interview to all disabled applicants who meet the essential criteria. Having a criminal record won’t necessarily bar you from employment; decisions are made based on role requirements and individual circumstances.
Closing date: 29 June 2025
1st Interviews: w/c 7 July 2025
2nd Interviews: w/c 14 July 2025
A fantastic opportunity has arisen to join Westway Trust as a Team Administrator, providing efficient and responsive administrative support to the Property Department, playing a key role in ensuring the annual cycle of organisational requirements in terms of administration are well planned, on track and delivered by the relevant part of the team.
You will be a friendly, motivated, pro-active and experienced Administrator who will have the right blend and balance of people skills with the ability to drive work packages. You’ll be comfortable in connecting with wider colleagues and tenants on the Westway Trust 23 acres estate, with the ability to listen and gather a range of source material and feed these back into the work of the Property Team.
If you thrive in a dynamic and fast-paced environment, enjoy problem-solving, and committed to supporting the North Kensington community, this role is for you.
Key responsibilities of the role include but are not limited to:
- Provide efficient and effective administrative support to the Head of Property and the Property Managers, including the scheduling of team meetings.
- Initial point of contact for enquiries to the Property team.
- Manage routine office duties such as invoice requests and expenses.
- Schedule in key team tasks within the peaks and troughs of the range of team activities.
- Schedule Committee Meetings and attend in the capacity of the minute taker. Work with the team to prepare and collate the papers. Follow-up on actions for timely reporting.
- You will ensure time is set aside by the whole team to meet organisational goals, such as performance reviews, work to achieve the organisation’s annual audit, service charge reconciliation, and contractor reviews.
- You may be asked to commission regular cyclical reports from external providers and ensure they are delivered on time ready for upward reporting.
- You may be asked to organise emails, create presentations, and work within the teams filing system.
- You will receive reports from key team members and ensure they are ready to present through the Governance.
- You will co-ordinate and collage high level data collection provided by others for upward reporting.
- You will ensure key project information regarding estate development is circulated to the lettings and leasing side of the Property Team’s operation. This may involve calling on others in the organisation to assist.
- You will nurture positive relationships and information flow within the team groupings.
Essential Experience, Skills and Attributes
- Minimum 5 years’ administration experience working in a busy office, with strong organisational and time management skills.
- Experience of designing and delivering high quality, proactive project administration.
- Experience of scheduling and dealing with Committees.
- Proficient IT skills, across Microsoft Office, and willing to learn new systems.
- Excellent written and verbal communication skills with the ability to create presentations and other communications.
- Experience of research.
- Experience of creating useful templates to support projects.
- Experience in prioritising competing demands and workloads.
- Experience of team-working and collaboration with an eye for detail.
- You will be assertive, able to use your own initiative and capable of managing upwards with tact.
- Understanding of Equalities, Diversity and Inclusion and commitment to working with and for diverse communities, equality of opportunity and anti-racism.
Desirable
- Experience within any field of Property, Construction, or Estate Management
- A good understanding of the local area (North Kensington).
Benefits of working with us:
- Great location in the heart of Portobello, North Kensington
- Generous holiday entitlement of 25 days per year + statutory bank holidays
- Sick pay scheme
- Investor in People (IiP) employer
- Free gym membership at health club one minute walk from the office
- Pension scheme
- Life Assurance
- Season ticket / bicycle loan
- Free eye test voucher
The application deadline is Wednesday 18 June when applications will be reviewed and shortlisted for interview. However, we reserve the right to close the application early. An early application is strongly recommended.
We exist to work together with the local community to enable North Kensington to thrive.





Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Be part of something extraordinary at Epilepsy Society. We are seeking a value’s driven Legacy and Individual Giving Lead to join a charity that provides world leading support for people with epilepsy through Care, Research and Advocacy.
Key Accountabilities
- Responsible for the end-to-end management of the Legacy Marketing Programme, including Gifts in Wills
- In collaboration with the Individual Giving and Philanthropy Manager, develop and evolve the Legacy Marketing Programme, including In Memory and Tribute Fund marketing, in alignment to the Charity’s mission and strategic goals
- Execute and further develop a comprehensive legacy strategy, with a focus on retention and income growth through, tested supporter journeys, digital channels and automation. Planning for journeys to end with a gift in a will
- Optimise and create supporter journeys to increase propensity to give and drive loyalty and consideration among legacy and individual giving prospects
- Responsible for aligning legacy acquisition and retention marketing to the individual giving programme, to maximise uptake and engagement. In conjunction with their manager, work together to develop new ideas and best practices to improve the number of legacy pledges and the income from In Memory fundraising to increase annual gift amounts
- Achieve income targets that support the delivery of fundraising goals aimed at delivering in excess of £3m+ per annum
- Campaign Management: Plan, execute, and evaluate multi-channel fundraising campaigns, including direct mail, email, and social media, to maximize giving. Keep track of results and flag under or over performance in a timely manner
For the full job description, please download the recruitment pack attached.
The post holder should demonstrate our people values of CAIRO (Caring, Accountable, Improving, Respectful and Open.
What we can offer
• 27 days annual leave + bank holidays, with the ability to buy and sell annual leave
• A generous Employee Referral Scheme (refer a friend and earn up to £150)
• Length of service awards
• Access to shopping discounts and cashback with thousands of retailers through Purple Rewards
• Staff recognition scheme
• Excellent training and development opportunities
• Group Pension
• Life Assurance (2x your annual salary)
• Confidential, supportive Employee Assistance Programme, accessible 24/7
• Salary Finance, offering you products linked to your salary and tailored to your individual circumstances. Providing services such as loans, advances, savings and financial education
On-site, there is plenty of free car parking, a Café and beautiful grounds to work in and be surrounded by.
If you have the right skills and experience and are inspired to apply, please do so by uploading your CV and covering letter explaining how you meet the person specifications of the role.
A DBS (Disclosure & Barring) check will be required before appointment is confirmed.
We reserve the right to close the post early once we have received a sufficient number of applicants: please submit your application as soon as possible to avoid disappointment.
The client requests no contact from agencies or media sales.