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Top job
Citizens Advice Staffordshire North and Stoke-on-Trent, Stoke-on-Trent (On-site)
£29,389 p.a.
A great opportunity to help shape the team, to ensure a flexible and consistent approach to people management
Posted 3 days ago Apply Now
Stewardship, EC1Y, London (Hybrid)
£26,000 - £29,000 per year
Seeking an Administrator to support the work of our Payroll Bureau and Consultancy services teams serving Churches and Charity Partners.
Posted 2 days ago
Closing tomorrow
Medical Aid for Palestinians, London (Hybrid)
£59,328 per year
Posted 1 week ago
Closing in 4 days
Grow, Sheffield (Hybrid)
£36,000 - £38,000 FTE
Posted 3 weeks ago Apply Now
Brent Mencap, London (Hybrid)
£37,500 - £42,000 per year
Finance Manager
Posted 4 days ago
Closing in 2 days
Newham Community Renewal Programme Ltd, Greater London (On-site)
£45,000 - £48,000 per year
Posted 3 weeks ago
Beaumond House Hospice Care, Newark (Hybrid)
Maximum £40,000 per year
Posted 2 weeks ago
Watts Gallery Trust, Guildford, Surrey (On-site)
£30,500 per year
Seeking a Senior Finance Officer to join our Finance Team. A key role co-ordinating day-to-day financial functions of Watts Gallery Trust.
Posted 3 days ago Apply Now
Closing in 4 days
The Switch (formerly Tower Hamlets Education Business Partnership), London (Hybrid)
£47,500 - £50,000 per year
Do you enjoy relationship management and negotiation, achieving income targets, leading a team and strategic thinking? Join The Switch!
Posted 3 days ago
Diocese of Portsmouth, Portsmouth (On-site)
£85,000 - £95,000 per year
Are you an experienced Director of Finance, looking for a role where your skills in leading financial strategy can truly make an impact?
Posted 1 week ago Apply Now
WellChild, Cheltenham (Hybrid)
£43,000 per annum, pro rata
Seeking a qualified Finance Manager with charity experience to lead finance, ensure compliance, and support strategic objectives.
Posted 3 days ago
Closing in 7 days
Spectra CIC, London (Hybrid)
£41,375 per year
Posted 3 weeks ago
Page 3 of 9
Stoke-on-Trent (On-site)
£29,389 p.a.
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

The Team Leader is responsible for the day-to-day management of a team of debt advice caseworkers, managing both performance and behaviours, supporting each individual to develop within their role.

A demanding role, whereby the Team Leader will be the main point of contact for their team. Woking collaboratively with all members of the team including; Team Leaders, Service Manager, Operations Manager and Head of Service.

A great opportunity to help shape the team, to ensure a flexible and consistent approach to people management and to strive towards achieving the highest level of performance, thus providing our clients with the best level of service.

Flexibility is a key characteristic of all our posts, and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.

Equality and Diversity:

All staff members are expected to demonstrate a commitment to equality and diversity. We recognise and celebrate the positive value of diversity, promote equality and challenge discrimination.

You will have

1. Experience of delivering excellent customer service in a regulated environment such as banking, insurance or within a contact centre

2. The ideal candidate will have some debt advice knowledge and some understanding of the current benefits system.

3. Proficient in the use of IT systems such as client management systems, Google Docs, Microsoft Word, Excel; and Outlook

4. Experience of achieving individual KPI’s and targets, whilst working in a challenging and fast paced environment

Benefits:

  • Bereavement leave
  • Smart casual dress
  • Company pension scheme
  • Health and wellbeing programme
  • Birthday leave after 3 months service
  • Employer funded cash health plan

Schedule:

  • Varying shift patterns Monday - Saturday

Work Location:

  • In person
Application resources
Posted by
Citizens Advice Staffordshire North and Stoke-on-Trent View profile Organisation type Registered Charity
Posted on: 06 August 2025
Closing date: 05 September 2025 at 23:30
Tags: Advice / Information, Finance, Customer Service, Programme Management