Head of improvement jobs

About Cord

Cord is an international charity working to make peace a reality where people don’t have the freedom to exercise their rights. We work to build the relationship between those in power and local communities. 

We believe that people flourish when all parts of society work together. Peaceful relationships make that possible. The simple act of talking begins a journey of growth which transforms mistrust, includes the excluded and turns adversaries into allies.

Cord operates in eight countries and implements programmes in the following areas:

• Empowering Women & Girls
• Accessing Fundamental Freedoms
• Climate & the Environment
• Economic Empowerment
• Supporting Stronger Societies

Role context:

Cord’s turnover is about £2m a year. About 85% of Cord’s funding is restricted, coming from institutional donors like the EU and the US government, and 15% (about £300K) is unrestricted coming from a committed UK supporter base and other private fundraising streams. 

In 2025, Cord operates in eight countries and has offices in Burundi, Myanmar, Laos, & Cambodia. Cord has a global team of thirty people with finance staff across five country teams. 

The Finance Manager role is a newly created role which is being introduced to strengthen the organisation’s financial management and control systems. The postholder will work across the breadth of the finance function preparing internal management accounts and external annual accounts.

In 2024, Cord changed its finance system to use Business Central. The Finance Manager will become the organisation’s main ‘admin’ user of the finance system. In the near-term, there will be a particular focus on rolling out further functionality of the system and developing financial policies and procedures. 

The Finance Manager will have oversight of the UK finance function through the line management of the UK Finance Officer and will directly deliver on the international side of operations in the areas of donor compliance, programme financial management, partner financial monitoring, and reporting. The role will involve travel to international programme locations.

Key Responsibilities:

• To support the Head of Operations to provide finance team leadership, develop and deliver an annual finance workplan to ensure continual improvement, and to drive finance capacity across the organisation
• To ensure the effective financial management of the organisation create and maintain effective financial control
• To be the Business Central Finance System Lead, developing functionality, troubleshooting and capacitating system users
• To ensure financial compliance: prepare statutory accounts, partner compliance, donor compliance and financial reporting

Cord operates a hybrid structure in the UK with most team members working from home attending the admin office in Coventry for team meetings.  

We are a small, committed team who love working together to make a huge impact. If you like the sound of us, then look at the recruitment pack and come and join our team!

Are you ready to Lead, Inspire, and Transform Clinical Excellence? As our Clinical Services Matron, you’ll launch and lead a brand-new team, setting the gold standard for care. Reporting to the Regional General Manager, you’ll champion clinical excellence, safety, and exceptional client experiences.

 �� Location: Marston Green 

�� Contract Type: Permanent

⌚ Hours: Full time, 37.5 hours core hours 8am-4pm, Monday to Friday with the occasional Saturday shift

�� Salary: £46,434.55 - £56,185.81(depending on experience and skills)

 Your Impact Starts Here ��

Be at the forefront of our regional expansion — Build Something Extraordinary. You’ll help set up new sites and cultivate a skilled, passionate team. If you’re a dynamic leader with a valid Nursing and Midwifery PIN, we want to hear from you! With hands-on training and travel opportunities, you’ll seamlessly integrate and elevate our services and empower teams to inspire them to provide enhanced care, and exceed expectations.

This is your opportunity to Be the Difference, Drive Change, and Deliver Excellence whilst collaborating with Operational and Clinical teams to achieve outstanding results. In return you will have a work-life balance like no other. 

What’s in it for you? 

In addition to a competitive salary and a supportive work environment, we offer an impressive benefits package that goes beyond the basics:

✨ Financial Reward: Take advantage of free parking, a competitive salary with opportunities for progression, up to 5% employer pension contribution, and thousands of perks through the Blue Light Card!

�� Health and Wellness: Access a 24/7 Employee Assistance Programme, Doctor Line for over-the-phone GP consultations, and dedicated Mental Health First Aiders.

��️ Work-Life Balance: Enjoy a flexible schedule, a Birthday Bonus day off, and competitive family-friendly benefits. No more early, late, bank holiday or Sunday shifts! 

�� Career Development: Benefit from paid training, opportunities for accredited apprenticeship programs, and potential for career progression.

In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!

 ��️ What You’ll Be Doing (First 6–12 Months)

�� Strategic Planning & Site Launches – Partner with the RGM to bring ambitious growth plans to life.
�� Seamless Integration – Ensure smooth operations, technology adoption, and team coordination.
�� Team Building – Lead recruitment, onboarding, and training to build a high-performing service delivery team.

This is your chance to make a lasting impact in clinical leadership. Ready to lead the way? Apply now and shape the future of healthcare!

The job description for this role is the 'BAU' following initial site and service mobilisation and travel across the Region and to other Regions will be expected.

About The Role

Are you a qualified Environment and Health and Safety professional looking for an exciting new contract position?  

We have a newly created opportunity for a Environment, Safety and Sustainability (ESS) Adviser to join our fantastic Safety, Health, Environment and Quality (SHEQ) team at RBL on a 12 month contract basis.

Working across all corners of the organisation, this role will be an integral part of the SHEQ team which will see you responsible for supporting the implementation and compliance of the environmental management system, health and safety compliance and sustainability across the RBL Group and partner charities.

Promoting a positive environmental safety culture, you will work with colleagues to ensure that they have an environmentally aware workplace, compliant with legislative requirements while working to reduce the environmental impact of our work. You will also work to ensure that we all have a safe workplace with safe working procedures.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Reporting to our Head of Safety, Health, Environment and Quality, key responsibilities will include:

- Provide a central point of focus and responsibility for all RBL matters relating to the environment, to embed good practice and drive RBL performance
- Support teams and work across the organisation to deliver improvements in environmental impacts in line with legal requirements and strategy objectives
- Working with SHE Advisers and other subject matter experts within the organisation to ensure that the identification, assessment and controls of environmental and health and safety risks arising from Legion policies, strategies, operations and supply chains takes place to maintain legal and internal compliance
- Provide advice, guidance and practical training to RBL employees and volunteers as and when required on environmental, safety and sustainability
- Support the Head of SHEQ and others in the development and delivery of reports to the EB and annual statements for publishing

This role will be for a 12 month fixed term period, starting with immediate or short notice. If you are an internal applicant applying for this secondment, please ensure you have discussed it with your line manager and obtained their approval.

You will hold current Environmental and Health and Safety qualifications and a full driving licence. Membership of IEMA and/or IOSH advantageous. And you will have demonstrable multi site experience in an operational environmental and H&S role, alongside good working knowledge of statutory environment requirements, regulations, standards and codes of practice.

You will be contracted to your home address, and you will perform most of your work remotely there, with occasional travel to RBL sites including our Care Homes.

Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 14%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

PSPA is the only UK charity providing support and information to people living with Progressive Supranuclear Palsy (PSP) and Corticobasal Degeneration (CBD). These rapidly progressing neurological conditions are caused by the premature loss of nerve cells in certain parts of the brain. While there is no cure, and no treatment, we aim to give everyone affected with PSP and CBD the information and support they need to live the best possible life.

Raising awareness among health and social care professionals since 1994, we also fund research into diagnosis and treatments, relying almost entirely on voluntary donations.

We are now looking for a Helpline Manager to join us on a part-time, permanent basis, working 21 hours per week.

What we offer

• Salary of £21,709 for 21 hours per week (FTE £36,182.66)
• 28 days’ annual leave plus bank holidays – pro-rated for part-time roles
• Pension scheme
• Employee Assistance Programme

This is a rewarding opportunity for a compassionate and strategic people leader with a helpline/call centre background to join our passionate and pioneering organisation.

You’ll be at the forefront of supporting those affected by two of the most misunderstood neurological conditions, helping to shape the support and information provided for people living with PSP or CBD across the UK.

What’s more, with part-time hours offering greater flexibility, you’ll enjoy a fulfilling work-life balance while leading a dedicated team whose work makes a real difference every single day.

So, if you’re ready to be part of a movement that is changing lives, apply today.

How your role contributes

• As our Helpline Manager, you will lead the delivery and development of a vital lifeline for people living with PSP and CBD.
• You’ll ensure that everyone reaching out for help is met with timely, compassionate, and expert support — putting their needs and voices at the very heart of our services.
• Managing a team of six Helpline Care Navigators and supporting volunteers, you’ll lead recruitment and training to ensure the helpline runs smoothly and sustainably, while nurturing a strong, person-centred team culture.
• Through data-driven insights, you’ll continuously evaluate and improve the service, championing accessibility, safeguarding and inclusion in all aspects of delivery.

Additionally, you will:

• Develop policies and procedures to ensure best practice in advice and support
• Represent helpline users in our magazine and editorial planning
• Collaborate with senior leadership to design new services that address unmet needs

What we need from you

To join us as our Helpline Manager, you will need:

• Experience of operational management in a helpline/call centre environment
• Experience managing a team and supporting their professional development
• Experience working with volunteers across different mediums, including online
• Experience of regular service data reporting, analysis and evaluation
• Knowledge of the issues for people living with a neurological condition and their carers
• Knowledge of safeguarding practices
• The ability to manage difficult situations in a calm and confident manner

The closing date for this role is 8 June 2025
Interviews will be held on 16 & 17 June 2025

Other organisations may call this role Helpline Team Lead, Support Services Manager, Care Navigation Services Lead, Support Line Manager, Information and Advice Services Manager, or Emotional Support Services Manager.

PSPA is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re looking for a role where you can make a real difference as a Helpline Manager, please apply.

Job Description

Spires was established as a response to homelessness in the late 1980s. Initially providing a hot meal, clothing, and advice to those who came for help, Spires has developed into an organization that provides a range of services, including day centre style drop ins for homeless people, a Women’s drop in, a Refugee drop in and outreach targeted at supporting Women who are sex working. 

Our core mission is to support homeless people into housing and to assist those who have been homeless in maintaining their accommodation, reducing the risks they face, and increasing their choices. We assess need, create support plans, and provide ongoing key work to empower people to improve their circumstances.

Purpose of Role:

• Support the effective delivery of Spires services across the range of activities provided, 
• Provide casework, support planning, and key working sessions for Spires’ clients.
• Assess and respond to client needs, ensuring high-quality, person-centred support.

Position in Organisation:

Part of the Spires Support Team, reporting to the Head of Clients Services. This is a new position and will work across all of Spires’ services. 

Working Contacts:

• Internal: Collaboration with staff and volunteers, particularly the head of client Services, Service Coordinators, and other support workers.
• External: Direct engagement with vulnerable individuals and coordination with partner agencies as part of a multi-agency approach.

Key Duties and Responsibilities:

• Ensure smooth and safe running of drop-in sessions in collaboration with staff and volunteers.
• Welcome and assess new clients, providing appropriate support and referrals.
• Maintain a psychologically informed environment and manage challenging behaviours effectively.
• Supervise and support volunteers.

Outreach and Support Work:

• Engage with individuals in various settings to connect them with relevant services.
• Conduct needs assessments, crisis interventions, and ongoing support planning.
• Assist clients in achieving support plan goals, including attending appointments.
• Work with partner agencies to coordinate multi-agency support.

Information Management:

• Maintain accurate, GDPR-compliant client records and case notes.
• Report safeguarding concerns and contribute to service improvements.
• Keep up to date with sector developments and best practices.

General Duties:

• Adhere to Spires’ policies and contribute to organisational development.
• Engage in personal development and team collaboration.
• Undertake other duties as required, including session cover.

Person Specification:

Essential Experience:

• Supporting people experiencing or at risk of homelessness.
• Working with vulnerable adults with complex needs.
• Managing a caseload within a support setting.
• Maintaining professional boundaries while managing challenging behaviour.
• Liaising with service providers to improve client access to support.

Desirable Experience:

• Working with volunteers.
• Supporting individuals engaged in high-risk activities.

Essential Knowledge:

• Understanding issues faced by vulnerable individuals, including those in high-risk activities.
• Trauma-informed practice and safeguarding principles.
• Confidentiality, data protection, and social care services.

Desirable Knowledge:

• NVQ2/3 or equivalent in a relevant field.
• Understanding of health promotion and sexual health.
• Current UK  Driver Licence

Essential Skills and Qualities:

• Flexibility to work varied hours, including evenings.
• Strong communication and IT skills.
• Ability to work under pressure, manage time effectively, and work independently.
• Commitment to inclusivity and equality.

Summary of Terms and Conditions:

• Location: Based at Spires’ Offices, 5 Stockwell Mews, SW9 9GX
• Probation: Six-month probation period.
• Notice: One week’s notice during probation, four weeks thereafter.
• Annual Leave: 35 days pro rata (including bank holidays and three closure days over Christmas).
• Pension: Employer contribution of 5%, employee contribution of 3%.
• Other Benefits: Life and income protection insurance for eligible employees.
• Expenses: Travel expenses reimbursed as per policy.
• Safeguarding: Adherence to Spires’ safeguarding policy; subject to a DBS check.

this is rolling recruitment and we will be actively interviewing throughout the recruitment process.

​

Finance Officer

Central London, Flexible working options are available

£32,000 per annum pro rata £19,200

Permanent

Part-Time

Closing date: Sunday 15th June 2025 (Midnight)

Interview Date: TBC

Do you share our clients vision?  Do you share their belief that sport can transform lives? 

For more than 40 years our client has championed gender equality in sport, tirelessly working to break down the systemic barriers and drive change to make sure all women and girls can experience the life changing benefits of sport. But despite the progress made, far too many women and girls are missing out.

With the growing profile of Women’s Sport, they are in a unique position to grow income and push forward their ambitious strategy. But as a small charity with limited resources, they know they cannot drive their mission forward if they are not highly effective and efficient. So, if you care about their cause, have an eye for detail, understand numbers and tell their story simply and use processes to make things easier for the people around you, then they are looking for you.

As part of a small finance and operations team and reporting to the Head of People, Finance and Operations you will be the main point of contact within the organisation for all day-to-day finance questions and queries from the team, funders and other stakeholders. You will be an effective communicator building close relationships with colleagues, suppliers and funders. They are looking for someone who is focused but flexible, a fast learner who can manage their own workload and priorities. Ideally, they would like you to have experience within a charity finance function.

Our client values lived experience, authenticity and resilience. They are inclusive and they listen actively. They want to improve the lives of women and girls through sport and in sport. Critically they want to ensure their staff are representative of the full diversity of society and would particularly welcome applications from people from minority ethnic backgrounds. They never discriminate on the basis of ethnicity, gender, impairment, sexual orientation, religion, belief or age.

Main responsibilities are: 

• Maintain and process all financial information to produce timely accurate management reports that inform and enable the organisation to meet stakeholder needs.

• Play a key role in supporting the organisation wide budgets based on business plans. 

• Ensure compliance with and submission of VAT, Gift Aid and tax returns.

• Support the annual audit process taking oversight and responsibility for liaising with external auditors to ensure the accurate information is provided on time to meet required timescales. 

• Take responsibility for maintaining and updating financial procedures and controls and educating and informing the wider organisation through workshops and inductions. 

• Support the continuous improvement of the finance function together with the Head of People, Finance and Operations to ensure our financial governance is robust and meets the needs of the organisation. 

What is are client looking for from you: 

• Experience of financial systems and process especially SAGE 50 and charity accounting.

• IT literate with knowledge of all Microsoft packages, especially advanced knowledge of excel. 

• Attention to detail and accuracy. 

• Experience of working in a close-knit team and of making best use of skills, talent and resources. 

• Optimistic, energetic and with the ability to use numbers and process to serve our purpose. 

• Embracing our culture which is about being highly collaborative, cause-led, and open to constructive challenge. 

If you think your experience is relevant, you share their vision and have the ability to make things happen you might be just right.  You should be outward looking, thrive in a fast-paced environment, with a 'can do' attitude and want to make a change in the world. 

Our client is committed to a working culture where everyone can be authentic and true to themselves. They strive to represent the full diversity of the communities they serve.

Come and be part of their small but ground-breaking charity, in the high profile and fast-moving arena of women’s sport with plenty of scope to make your mark on the cause!

Please see the job description for full list of responsibilities and the criteria required for this role.

Our client is unable to sponsor any individual who does not have the right to work in the UK. Unless you have the right to work in the UK please do not apply. 

We’re growing our fundraising team! Here at Keech Hospice we know that raising more funds enables us to reach many more people in our community and we’re delighted that this has been recognised with a substantial investment into the team structure. You’ll be joining us at an exciting time for the team and the organisation, with a recent re-brand, a deep-dive into fundraising and the build of a new strategic plan for raising income - you could join a brilliant existing team to help us transform the way we fundraise and help us, help more.

Key Responsibilities:

• Creating and implementing strategies to increase legacy giving and gifts in wills
• Engaging with potential donors and developing strong relationships with individual supporters
• Embedding a clear understanding of legacy fundraising through collaborative working
• Leading multiple projects ensuring timely delivery and alignment with strategy
• Analyse fundraising data to inform decision-making

What We're Looking For:

• Excellent communication skills to engage and inspire
• Project management skills
• Previous experience in charity sector with focus on gifts in wills and fundraising in memory
• High level proficiency in CRM
• Strong understanding of charity sector and fundraising regulations

What we offer:

• A competitive salary and generous annual leave
• Ability to carry over your existing NHS pension scheme
• Healthcare scheme
• Free car parking and cycle to work scheme
• Career development and progression opportunities
• A caring, supportive and inclusive environment

ABOUT THE ROLE

The Fundraising and Communications Executive is a new role and will play a pivotal part in advancing our communications and fundraising strategies. As OTR continues to grow, this position will be instrumental in expanding our online presence and ensuring we connect with a broad audience, including young people, families, professionals, and supporters of our mission. It’s an ideal opportunity for someone who is both creative and analytical, skilled in producing compelling content and using data to amplify digital impact. This role would suit someone who can take initiative, think proactively, and confidently manage projects independently – qualities that are especially important in our small, dedicated team.

You’ll work on a wide range of projects, creating engaging content that aligns with OTR’s brand and values across our website, social media, and email campaigns. This includes developing multimedia content (including graphics, videos and blogs) to promote our work and highlight our impact in the local community.

From a fundraising perspective, you will help drive our fundraising activities and ensure efficient administration using the newly acquired ‘Donorfy’ database. This includes leading on the stewardship of donors and community fundraisers, managing our fundraising CRM database, and working on small and medium-sized trust and grant applications. You’ll also support digital campaigns and new initiatives, to encourage sustained support for our work. You’ll directly help to secure the financial support needed to expand OTR’s services and reach more beneficiaries. In addition, you’ll analyse the performance of our digital channels – interpreting website analytics, social media metrics, and email campaign results – to provide recommendations that enhance our communications strategies and ensure ongoing impact.

This role offers the opportunity to make a meaningful impact within a supportive and passionate team. If you’re a skilled communicator driven by purpose, enjoy creating compelling digital content, building strong relationships with donors, and using data to inform creative strategies, this could be the role for you.

JOB DESCRIPTION

Job Title: Fundraising and Communications Executive

Location: Hybrid or office-based – OTR has two offices, both based in Leigh Park. PO9 3SU and PO9 5BG.

Reports to: Head of Fundraising

Contract type: Permanent

Hours: Part-time (up to 22.5 hours a week, with hours and working pattern negotiable)

Salary: £15,795 - £16,380 per annum (FTE £25,974 - £26,936)

JOB PURPOSE

The Fundraising and Communications Executive will play a key role in implementing OTR’s fundraising and communications strategies. The role involves planning, creating, curating and managing high-quality digital content across our website, social media platforms and email marketing campaigns. Furthermore, you will support key areas of our fundraising strategy, including trust and grant applications, horizon scanning and ensuring excellent fundraising administration across all areas of activity.

This position is instrumental in supporting the Head of Fundraising in developing and strengthening OTR’s income streams and increasing awareness of OTR’s services through effective communications. 

Specific role duties

Supporting the fundraising strategy

• Lead on OTR’s donor and community fundraiser stewardship through excellent communication and effective relationship management.

• Lead on the implementation of fundraising communications across channels.

• Responsible for small to medium size trust and grant applications, including horizon scanning

• Support the stewardship of small and medium-sized trusts and foundations including scoping, applications, reporting and funder management.

• Create engaging content and campaigns to drive income generation.

• Help build the small pool of regular donors.

 

Website and CRM maintenance

• Work with OTR’s Head of Fundraising, the Administration Manager and web developer to maintain, update and enhance the OTR website.

• Monitor website performance, user engagement and SEO trends, suggesting and

implementing improvements to enhance user experience and visibility.

• Lead on ensuring our CRM (Donorfy) is utilised effectively to record, monitor and report on fundraising activity and income.

Social media

• Working with the Head of Fundraising, CEO and Volunteer Coordinator and Business Support Officer, contribute to OTR’s social media presence by creating and scheduling engaging, accessible, and informative content that resonates with our audience and supports OTR’s mission.

• Monitor social media platforms to ensure timely and appropriate responses to comments and messages.

• Identify new opportunities to grow OTR’s social media reach, building awareness of our services, fundraising and outreach work.

• Regularly report on social media performance, using insights to inform future content and strategy.

• Utilise paid ads to support fundraising and training.

Email marketing

• Support the planning, creation, and delivery of OTR’s, soon to be launched, email marketing campaigns, including newsletters, fundraising initiatives and service information and signposting.

• Ensure all email communications are engaging, well-structured, and in line with OTR’s brand and tone of voice.

• Assist in the promotion of key OTR events, such as the Big Charity Bash and annual Great South Run and other special events.

• Manage and grow OTR’s email marketing lists, ensuring they are up to date and GDPR compliant.

• Track and analyse the performance of email campaigns, providing reports and insights to the Head of Fundraising.

Content creation

• Create engaging, accessible, and informative content for OTR’s digital channels, including the website, social media and email marketing.

• Develop multimedia content (for example, videos and graphics) to enhance OTR’s

communication methods and increase engagement.

• Contribute to blogs, news articles and case studies that highlight OTR’s work, impact and achievements in the sector.

Brand and tone of voice

• Ensure that all digital content aligns with OTR’s brand, tone of voice and style,

maintaining a cohesive and recognisable identity across all platforms.

• Promote OTR as the leading place to turn to for support, ensuring that our content

reflects our professionalism, reputation and expertise.

Analytics and reporting

• Use analytics tools to track the performance of OTR’s digital communications, including website traffic, email engagement and social media reach.

• Provide regular reports on digital performance to the Head of Fundraising, including insights and recommendations for improvement.

• Provide regular reports from the CRM and other online fundraising platforms to the

Head of Fundraising.

Promote

• Promote OTR as an exceptional and specialist charity.

Equality and diversity

• Promote good equality practice and play a key role in ensuring equality of opportunity in the workplace.

• Observe all relevant law relating to equality of opportunities.

• Encourage a working atmosphere where everyone is treated with dignity and respect.

Any other duties

• The post-holder will work collaboratively with all OTR trustees, staff and volunteers to provide a seamless service.

• Any other duties commensurate with the post.

PERSON SPECIFICATION

 

Knowledge, training and qualifications

Essential

• Understanding of charitable organisations.

• Understanding of principles of communications, marketing and fundraising.

Desirable

• Understanding of issues facing families in Havant and South East Hampshire.

Experience

Essential

• Experience of working in a communications or marketing role.

• Experience in planning, creating, and managing digital content across websites, social media, and email marketing.

• Experience in developing and managing content using online platforms including JustGiving, Mailchimp and Canva.

• Experience of managing a diverse workload in a busy environment.

Desirable

• Experience in utilising a CRM database to improve administrative systems.

• Experience in creating multimedia content, such as graphics and videos, to enhance digital communications.

• Experience in supporting fundraising initiatives, including donor stewardship and relationship management.

• Proficiency in using analytics tools (e.g. Google Analytics and social media insights) to monitor and report on digital communication performance.

• Experience in upholding and applying brand guidelines in various forms of content.

• Experience in communicating expert information/advice to wider audiences.

Skills

Essential

• Strong writing and editing skills with a focus on creating engaging, accessible, and audience specific content.

• Exceptional customer service skills with proven ability to respond appropriately and effectively to enquiries on the phone, on social media, and by email.

• Strong time and project management skills.

• Excellent verbal and written communication skills with the ability to build effective relationships and to be impactful with people of varying levels and experience.

• A flexible, pro-active approach to work including the ability to work to deadlines, plan, prioritise and manage own workload.

• Strong interpersonal skills.

• Ability to work autonomously and demonstrate initiative.

• A team player committed to working collaboratively to achieve results.

• Ability to use Microsoft Office Packages including SharePoint, Word, Excel, PowerPoint, Outlook and the internet.

• Ability to learn and better utilise IT systems.

• Ability to deal with sensitive information with discretion and to always maintain confidentiality.

 

Safeguarding

Our organisation implements safeguarding protocols in all aspects of service delivery and operations; we are committed to safeguarding and promoting the welfare of young people and vulnerable adults. All successful applicants will be required to undertake an enhanced DBS check with the relevant barred checks in line with the role.

 

Other requirements

• A commitment to treating your colleagues fairly, consistently and with respect (Essential)

• An interest in and understanding of OTR’s mission and strategy (Essential)

• Resilient, creative, determined and hard working (Essential)

WHAT WE OFFER YOU

We will provide a laptop, and other necessary IT equipment to facilitate hybrid and home working.

As an employee, you will receive the following benefit package:

• Generous annual leave entitlement including bank holidays

• Flexible start and finish times between core hours of 8am and 6pm

• Flexible hours to take time off for medical appointments and caring responsibilities

• Hybrid working

• 3% employer pension contribution if eligible

• Paid sick leave

To apply

Please submit a full CV (accounting for all gaps in employment - for Safer Recruitment).and a covering letter detailing all of the below:

• why you believe you are right for this role.
• why you wish to work at OTR.
• detailing your experience in all ‘essential’ criteria of the person specification

Registered charity number 1064275

Limited company 3333729

Funded by the National Lottery Community Fund

Delivering high-quality events for UK foundations

We’re looking for an experienced and proactive senior events manager to lead the delivery of our learning and events programme for a 12 month period.

This role is pivotal in ensuring excellence in how we deliver value to our members through events and learning.

At the Association of Charitable Foundations (ACF) we offer a supportive and inclusive work environment where our team can thrive. We are a small friendly team who take a collaborative approach to work.  We value work-life balance, and we believe is supporting our employee’s professional development and wellbeing.

About the role

You will lead our events function, working closely with colleagues across ACF and line managing a senior events officer. You will deliver a varied, high-quality events programme that supports our members’ learning and connection — both online and in-person.

The successful candidate will be confident running multiple workstreams at once, have a great eye for detail, and bring a strong grasp of what makes for a compelling delegate experience.

The focus will be on delivering three core priorities:

1. Delivering ACF’s 2025 annual conference in November and beginning planning for the 2026 event
2. Leading the planning and delivery of a varied programme of events, including our three face-to-face signature events
3. Delivering and evaluating a new series of learning events, in line with member needs and feedback

Key responsibilities

· Plan and deliver all aspects of ACF’s events, from scheduling and logistics to communications and evaluation

· Oversee delivery of our flagship annual conference, managing suppliers, speakers and internal stakeholders

· Lead planning and coordination across the events and learning programme, ensuring it is well-structured, relevant and efficient

· Manage event delivery systems and processes, ensuring smooth delegate journeys and robust evaluation

· Work cross-organisationally to support internal teams to deliver high-quality events

· Line manage the senior events officer and contribute to a collaborative, supportive team culture

Who we are looking for

We’re looking for someone who can step confidently into the role and deliver at pace. You will have:

· Significant experience delivering a busy and varied programme of events

· Experience managing large-scale in-person events

· Strong project management and organisational skills

· Experience line managing or leading a small team

· Excellent communication and stakeholder engagement skills

· A collaborative and flexible approach, with an eye for process improvement and detail

About the Association of Charitable Foundations

ACF is the leading membership association for foundations and independent grant-makers in the UK.

We strengthen trusts and foundations so they can rise to the challenges of our time. Our vision is diverse, vibrant and effective foundations working together for social good. 

Our values are:
We care · We are open · We are evidence-based · We are ambitious

About our members

We have over 440 members, who together represent one third of the assets of the charity sector and make over 40% of the grants awarded by UK foundations. Our members range from small family trusts to some of the largest charitable foundations in Europe, funding across sectors from social justice and the environment to education and the arts.

Our commitment

We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

We welcome all applicants and are keen to ensure our team reflects the diversity of the UK and the members we serve. We would like to encourage applications from disadvantaged socio-economic, disabled, LGBTQ+ and Black, Asian and Minority Ethnic backgrounds.  If you require any adjustments during the recruitment process, please let us know — we’re happy to support you.

Benefits

ACF has developed a range of benefits to enable staff to perform and be supported in times where personal situations change.  Annual leave is 25 days per year, plus all the bank holidays, as well as additional time off between Christmas and New Year.  We will also make a pension contribution of 10% of base salary on your behalf without any expectation of colleagues matching the organisation contribution.

ACF supports flexible working arrangements, offers hybrid working and has a family friendly policies. We also support employee wellbeing by offering occupational sick pay and an Employee Assistance Programme to all staff.

• Location: London, E1 (hybrid, minimum one day per week in office)
• Salary: £37,300  per annum (£46,600 fte)
• Contract: 12-month fixed-term (parental leave cover)
• Hours: 28 per week (0.8 FTE)
• Responsible to: Director of Membership
• Responsible for: Senior Events Officer
• Start date: w/c 21 or 28 June
• Interview date: 12 June

We are seeking a dynamic and creative fundraiser to support activity across community and events fundraising. The role will focus on providing exceptional stewardship for our calendar of community and events fundraising. You’ll build relationships with supporters and deliver impactful events as well as grow our income through individual giving. 

About Us

The Brompton Fountain is the children’s charity at Royal Brompton Hospital - a world leading specialist centre for complex heart and lung disease. We work in partnership with the teams on the wards, paediatric intensive care unit (PICU) and in outpatient clinics. Our charity provides support and resources for patients, families and staff, as well as funding lifesaving medical equipment, accommodation - so that parents can stay close to their child during an admission, toys and entertainment for the playroom and improvements to the facilities to create the best possible environment for families to promote their wellbeing during what can often be a very challenging time. In collaboration with the hospital trust and the NHS we also fund research projects and develop new initiatives for babies, children and young people with heart and lung conditions. 

About You

Our ideal candidate will have experience of working in a fundraising or similar role. You'll have strong written and verbal communication skills to write engaging and inspiring content and messaging. An ability to empathise and communicate effectively about our work is key. If you like the sound of our role then this could your opportunity to join a children’s charity with great credibility and big ambitions as we broaden our reach and significantly increase our impact. 

Main Duties and Responsilbilties 

Community and Events Fundraising

• Assist in the planning and execution of a diverse range of fundraising events, including challenge events and community initiatives.

• Support the management of event logistics, including participant communication, volunteer coordination, and on-the-day activities.

• Collaborate with external partners and suppliers to ensure smooth event operations and build strong relationships for future collaboration.

• Lead outreach efforts to engage new local community partners, such as (small) businesses, schools, and clubs, promoting fundraising opportunities and supporting their initiatives.

• Lead on generating income through supermarket schemes. • To represent the charity when required in schools, engagement events and cheque presentations. 

Individual Giving

• Manage the regular giving programme by implementing a rolling 12-month plan of meaningful touchpoints to deepen relationships.

• Develop and implement a plan to encourage increased giving and recruit new regular donors with personalised cultivation and stewardship.

• Maximise engagement and retention of individual supporters (giving at lower to mid-level) by prompt thanking, excellent stewardship and building effective donor journeys.

Supporter Care

• Serve as the primary point of contact for community and events fundraisers, delivering outstanding stewardship ensuring they receive the information and support needed to maximise their fundraising potential while maintaining the highest standards of stewardship and being respectful of potential sensitivities particularly when working with families who are fundraising in memory.

• Provide timely and effective follow-up communications with supporters, ensuring they feel valued and engaged.

• Maintain our CRM database ensuring accurate records to track communications, income, and supporter preferences, ensuring compliance with GDPR and data protection laws. 

Administrative and Financial Support

• Process cash and cheque donations, Gift Aid and matched funding claims, ensuring this income is processed and recorded accurately on our database.

• Manage the distribution of supporter resources, conduct stock checks for fundraising materials and ensure an organised work environment for all fundraising assets.

• Overseeing our online shop.

Marketing and Communication

• Create engaging materials (posters, leaflets, stories etc), social media content and e-newsletters to inspire participation in fundraising activities.

• Produce impact reports and collate information for the HOF to support fundraising initiatives and grant applications.

• Ensure fundraising and associated webpages are kept up to date. Team Collaboration

• Work collaboratively with the wider team (when required) to support in-hospital and community events as well as assisting with tasks as needed to ensure smooth charity operations.

• Support the CEO and team members with ad hoc projects, activities, and any high-priority tasks to contribute to overall team objectives.

• Any other duties as required by the Head of Fundraising.

Additional Information

Salary is £30,000 - £32,000 per annum (DOE). The role covers 37.5 hours per week. Two days per week working in our charity office at Royal Brompton Hospital - London, and the remaining hours to be worked remotely. Occasional evening and weekend work subject to our events calendar. Exact working pattern to be discussed at the interview stage.

One-year fixed term contract with the potential to extend contract length subject to performance and funding.

A full driving licence or the ability to travel to events and meetings within London and the South East is essential.

Applicants must be eligible to live and work in the UK to apply for this position.

The role requires successful completion of an enhanced DBS check and mandatory training including level 3 safeguarding (costs covered by charity). Any job offer and subsequent employment is subject to satisfactory references / checks and a three-month probationary period.

The Brompton Fountain is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

You are providing your personal information to The Brompton Fountain and Royal Brompton and Harefield Hospitals (part of Guy's and St Thomas' NHS Foundation Trust) for the purposes of staff administration; administration of membership records (Foundation Trust Membership); crime prevention and prosecution of offenders; National Fraud initiative and occupational health purposes and by applying for this post you hereby consent to the charity and Trust processing of your personal data as outlined above

Benefits

• Flexible working hours to balance home / work life

• Time off in lieu for evening and weekend work

• Home office set up including phone, laptop and printer. • Pension scheme.

• Training and development with career progression opportunities.

• Reasonable expenses paid for offsite meetings and activities

• 27 days holiday entitlement plus 8 bank holidays

• Blue Light Card: enjoy discounts both online and in store across various outlets. 

We’re growing our fundraising team! Here at Keech Hospice we know that raising more funds enables us to reach many more people in our community and we’re delighted that this has been recognised with a substantial investment into the team structure. You’ll be joining us at an exciting time for the team and the organisation, with a recent re-brand, a deep-dive into fundraising and the build of a new strategic plan for raising income - you could join a brilliant existing team to help us transform the way we fundraise and help us, help more.

Key Responsibilities:

• Creating, developing & implementing strategies to engage major gift donors to meet growing targets
• Drive the growth of major gift income through maximising relationships and events
• Leading projects ensuring timely delivery and alignment with strategy
• Work closely with wider Fundraising team and Marketing and Communications to deliver income growth

What We're Looking For:

• Excellent networking skills to build prospects and partnerships
• Excellent written and verbal communication skills with ability to engage and inspire
• High level proficiency in CRM
• Previous experience in charity sector and proven ability to secure large gifts
• Project management skills
• Strong understanding of charity sector and fundraising regulations

What we offer:

• A competitive salary and generous annual leave
• Ability to carry over your existing NHS pension scheme
• Healthcare scheme
• Free car parking and cycle to work scheme
• Career development and progression opportunities
• A caring, supportive and inclusive environment

 
Are you a HR professional who is passionate about mental health?
 
My client is a well known mental health charity who are looking to recruit their next People Advisor.  
 
This is a permanent position working 37.5 hour per week. They offer a flexible working approach with 2 days per week on site in their Victoria office with the remainder of the week working remotely. 
 
To be considered for the role you will have HR generalist experience and a strong foundation in ER casework.
 
£38,890 per annum
 
Role
 

• Act as the first point of contact for employee relations issues, supporting and coaching managers in all aspects of case management including disciplinary, grievance, capability, sickness absence, and performance matters
• Track, monitor, and report on ER cases for oversight and continuous improvement
• Advise and support line managers on a broad range of People issues
• Manage elements of the recruitment and onboarding process directly
• Support the delivery of the academy as well as other learning and development programmes
• Assi the Head of People with remuneration processes, including salary benchmarking, promotions, and benefits management
• Look to review, develop, and implement People policies and procedures,
• Ensure policies reflect and reinforce the organisations behaviours and values
• Support managers and employees with HR systems queries
• Run reports on absence, holidays, and other People metrics

 
If you are interested in applying for this through TPP Recruitment then please do so by sending your CV to [email protected]

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Job Purpose

This role sits within our Adult Services, across Hammersmith, Fulham, Ealing, Hounslow. You will be responsible for the operational delivery and service development, of a portfolio of services. Namely (but subject to change):

• Safe Space Community Drop In Service 
• Hounslow Helpline
• Nova Roots (Forensic Community Hub)

One large service you will be responsible for is our crisis alternative service – Safe Space - which is a tri-borough core and out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. The service operates 365 days a year from 14:00-22:00 across all of our boroughs. You will be responsible for managing peripatetic teams: we currently have 3x in person Safe Spaces, a Helpline and a Forensic Community You’re your portfolio may expand as new services are acquired.

Our aim of the service is to keep individuals well in the community and prevent readmission into hospital. The service operates 365 days a year from 14:00-22:00pm across all of our boroughs.

Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone or virtual on a one-to-one basis to individuals experiencing mental health crisis or preventing crisis. 

The objectives of the service include: 

• To improve the mental wellbeing of people experiencing mental health and social crisis in HFEH. 

• To proactively work with keeping people well in the community to reduce re-admitters into hospitals by working with WL NHS teams (e.g. discharge, LPS, CATT, MINT and SPA) 

• To provide a true alternative to A&E via a non-clinical drop-in service to support clients 

• To provide support to clients accessing the service- for instance: signposting, de-escalation and crisis recovery planning. 

• To contribute to an improvement in individual mental wellbeing. 

• To remain a source of independent support for all clients. 

• To treat service users with respect, dignity and personalised support 

• To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation 

• To increase self-management skills of those accessing the service 

• To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis via a drop-in service. 

• To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual. 

 

The Role

The role of the Crisis Alternative Service Manager will provide operational management, mobilisation and service development of all Crisis’ Services within Adult Services. The ideal candidate will have experience of mobilising and developing high quality, large services. In addition to managing and supporting staff working within challenging environments and experience of working with challenging behaviour and complex needs. The Service Manager will hold all operational risk.

Excellent organisation and decision-making skills are essential for this role, as it requires being able to manage time effectively to meet tight deadlines and work unsupervised during evenings and weekends. You will also be required to be rostered into the on-call rota.

The Crisis Alternative Service Manager will be required to work collaboratively with the Director of Adult Services and will be proficient at communicating effectively with staff at all levels, a wide range of key stakeholders and service users. They will ensure the service is well resourced from a staffing perspective and embed high-quality operational plans and processes. The Service Manager will also be expected to build and sustain working relationships with statutory services and represent HFEH Mind at external meetings.

They will be responsible for the delivery, progression and continual improvement of the service. They will have responsibility for ensuring Crisis Services operate in line with organisational H&S processes and procedures, HFEH Mind policies and CQC requirements

Key Responsibilities

· To oversee the management of the Crisis Alternative Drop-in Services and other services, in line with organisational values and service quality expectations.

· To ensure all risks are recognised and mitigated in line with the serious incident and safeguarding policies.

· To ensure safe working and risk management

· To ensure feedback is provided on risk mitigation through serious incident reports.

· To continually drive enhancements to operational effectiveness and maximise outcomes against targets (key performance indicators)

· To complete audits and high quality reports for senior internal and external stakeholders

· To ensure interpret performance and impact data for crisis services and be responsible for reporting against service targets

· To provide effective line management supervision to Team Managers, Senior Support workers and Support Workers where applicable.

· To collaborate with the Director of Adult Services and the Head of HR to deal with performance management/disciplinary issues confidently and effectively in accordance with organisational policies and procedures.

· To mobilise the crisis services in line with agreed project plans and ensure they are promoted and marketed well.

· To pro-actively develop relationships with external stakeholders in order to improve and develop crisis provision for people with mental health needs.

· To develop robust referral routes and pathways into the service with both statutory and non-statutory bodies.

· To ensure excellence in the recruitment, training and ongoing support of staff and volunteers where applicable.

· To support the Deputy Manager, Team Managers to ensure adequate and appropriate staffing at all times within the service.

· To ensure high levels of meaningful service user involvement in service provision, responding to the needs of service users locally.

· Work collaboratively with West London Mental Health Trust staff to support, develop and promote both the service.

· Establish excellent working relationships with core and out-of-hours services such as Emergency Services, Crisis Teams and GPs, around inward and outward referrals.

· Ensure quality and compliance (in line with CQC standards, NICE guidelines, MQM and other relevant standards)

·        Work within HFEH Mind’s policies and procedures including; Performance Management, Confidentiality, Safeguarding, Equal Opportunities, Service User Involvement, Health & Safety, GDPR and Professional Boundaries.

· To embed all operational policies across managed services in line with a consistent organisational approach.

· Ensure service users satisfaction surveys are undertaken.

· Ensure data and qualitative information is collected, collated and communicated to key partners and key stakeholders, as required and directed by the Director of Adult Services.

· Ensure that all managed services are effectively informed by service user feedback.

· Keep up to date with best practice and contribute to the continuous improvement of the service.

· Monitor the quality of the service and ensure appropriate data is collected (in line with GDPR) to monitor outputs and outcomes.

· Produce regular service summary reports.

· To be rostered on the on-call rota

· Undertake such duties not included in the job description as are reasonably requested by the Director of Adult Services

 

Person Specification

· A minimum of three years managing a crisis service or similar setting with high complexity and high incident rates

· Experience of managing and mitigating risks

· Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children

· Understanding of how to report and mitigate risks

· Understanding of suicide prevention

· Understanding of trauma informed care

· Understanding of mental health and safety planning

· An understanding of CQC requirements for mental health

· Managing services for vulnerable people in a service delivery organisation.

· Excellent people and project management skills and significant experience of supporting and managing staff.

· Experience of working in the voluntary sector and/or statutory services

· Experience of motivating, developing and training staff

· Successful track record in performance management of staff

· Experience of creating and implementing safety and risk policies and procedures.

· Compiling and interpreting performance data and reporting against service targets.

· Successful track record in planning and project management.

· Experience of report writing and presentation.

· Supporting people with mental health problems.

· Knowledge of and empathy for the issues facing people with mental health problems.

· Knowledge of the day-to-day application of relevant legislation e.g., Health and Safety.

· Understanding of the principles of ensuring safe service provision for people at risk and how these are put into practice.

· Knowledge and understanding of the relevant statutory authorities including NHS and social care.

· Excellent communication skills and able to communicate effectively to a variety of audiences.

· Commitment to service user involvement and able to work with service user groups to develop this. 

· Is committed to working in an anti-oppressive way and striving to create equal opportunities for all people.

· Clear understanding of Equality, Equity, Diversity and inclusion organisational approach

· Commitment to working within the policies of HFEH Mind including confidentiality and safeguarding.

· Positive attitude, passionate about working for HFEH Mind and able to inspire people to higher levels of performance.

· Team player and able to form positive, professional relationships with staff at all levels.

· Able to work effectively with a range of external stakeholders to promote and develop the service.

· Strong organisational skills and able to take control of own workload and meet deadlines.

· Ability to work independently with minimum support.

· Confident in challenging poor performance assertively, constructively and successfully.

· High professional standards and the ability to communicate these clearly to others.

· IT literate to aid communication and analysis of data.

· Willing to undertake training and development.

· Ability to travel to multiple sites

Desirable:

· Mental health registration (nurse/doctor/therapist etc)

· Mental health qualification

· Has a full driving licence and use of own vehicle (desirable, not essential)

· Experience of working with databases such as Views, IAPTUS, Rio and Python

· Project management qualification

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

 

Post is subject to an enhanced DBS check

Director of Children's Care and Wellbeing
 
Location: Much Hadham
Salary: £104,000 per annum
Job Type: Full time
Contract Type: Permanent
 
About our client
 
Based across 60 acres of beautiful countryside between Harlow and Bishops Stortford Our client is a leading charity dedicated to supporting children, young people, and adults with learning disabilities, epilepsy, and other complex medical conditions. They are committed to providing high-quality care and creating a nurturing environment for their residents and day clients.
 
Role Overview
 
They are seeking a dynamic and experienced Director to join them as Director of Children's Care and Wellbeing to lead and develop their children's health and care services. This is a pivotal role that requires strategic vision, strong leadership, and a commitment to excellence in care.
 
Responsibilities
 
As the Director of Children's Care and Wellbeing, you will be responsible for developing and implementing strategic objectives for children's health and care services. You will ensure compliance with relevant legislation, Ofsted regulations, and CQC standards. Your role will involve line managing registered managers and the Head of Service for seven registered children's homes, as well as providing support to the Head of the Health Agency and lead nurse. You will implement systems and processes to sustain high standards of care, nursing, wellbeing and therapy, ensuring robust child protection processes and management systems. Additionally, you will establish and monitor annual budgets ensuring financial viability.
 
You will support the CEO and wider Directorate by planning, developing, and managing the children's health and care service to meet the holistic needs of the young people attending the School. As an active member of the Executive and leadership teams, you will provide expert leadership across their Health Agency, encouraging innovation, continuous improvement, and best practice to develop the service as a centre of excellence. You will ensure children and young people are safeguarded through robust child protection processes and management systems.
 
Skills & Abilities
 
To excel in this role, you must possess excellent verbal and written communication skills, with the ability to lead and motivate a multi-disciplinary team. Strong strategic planning, organization, and change management skills are essential, along with excellent financial management skills and business planning abilities. Your leadership style should be approachable, fair, and decisive, fostering a positive and collaborative work environment.
 
You should have experience as a Registered Manager or Responsible Individual, with in-depth knowledge of Ofsted Residential Children’s Home guidance. Experience of leading an Ofsted inspection is also crucial for this role.
 
Application Process
 
Interested candidates should submit the following documents:

• CV
• Statement of Suitability
• Diversity Monitoring Form

 
Informal discussion with the Executive Team offered during the application process.
 
Formal interview (in person): 18th June (half day)
Second stage discussion with the Chair of Trustees: Date TBC
 
Commitment to Equality
 
They are committed to equity, diversity, and inclusivity. They welcome applications from all sections of the community.
 
Safeguarding
 
The successful applicant will be required to undertake an enhanced disclosure through the Disclosure and Barring Service.
 
Based across 60 acres of beautiful countryside, they are a charity supporting children, young people and adult day clients with epilepsy and other complex medical conditions, the severity of which impacts upon their health, social, behaviour, learning and emotional development.
 
Over the past 120 years, they have grown and developed to comprise a non-maintained special School for both boarders and day students, a specialist Further Education College, domiciliary care for College learners, Supported Living in the community, a comprehensive Day Opportunities programme for adult day clients and 24 hour health provision provided by specialist nurses and therapists.
 
REF-221462