Head Of Information Systems Jobs in Islington, Greater London

We are seeking a creative and detail-oriented individual with a passion for crafting engaging communications, compelling content, and powerful stories to join our team as Communications and Campaigns Manager. In this pivotal role, you will develop and manage a comprehensive communications strategy for the charity, making a significant impact on children and families affected by the childhood cancer neuroblastoma. 

As an exceptional communicator and storyteller, you will have the ability to write for a variety of audiences, inspiring engagement, raising awareness, and driving income growth. You will be experienced in developing and implementing multi-channel communications plans, encompassing social media, digital, and print. Additionally, you will manage and grow the charity’s press and media engagement. 

This is an exciting time to join the charity as we embark on several major campaigns and advocate for improved experiences and outcomes for children and families affected by childhood cancer. 

Summary of role responsibilities 

• Develop, implement and manage a dynamic communications plan for Solving Kids’ Cancer UK that encompasses the three key pillars of our work, across all communication channels;  

• Lead on the development and implementation of online marketing campaigns to raise wider awareness, demonstrate our impact, grow our income, and position our organisation as a thought leader in paediatric oncology;  

• Develop and grow our charity’s’ media presence and profile;  

• Raise the charity’s profile and reach through the generation of new online and offline audiences, followers and supporters.   

For more detailed information about the role, charity, and team, look at the Recruitment Pack.  

We actively encourage applications from those with lived experience of neuroblastoma and/or other childhood cancers. As an equal opportunity employer, we also welcome applications from all suitably qualified candidates, regardless of age, disability, gender, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex, or sexual orientation. 

Recruitment timetable  

We aim to follow the schedule outlined below: 

Applications close: 16 June 2024 at 11:59pm 

Shortlisting: w/c 17 June 2024 

Interviews: 1 July 2024 (London office)  

If there are any adjustments that would help you engage with the recruitment process, please let us know.  

Safeguarding: As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.  

Want to enable young people to have positive lives?

Want to be part of a supportive, dynamic, fun & quality team?

Want to make the community a better place?
Oasis is looking for a special, talented, and adaptable person to help us strengthen and sustain quality personalised support for young people.

Each Youth Mentoring Practitioner’s primary purpose is to develop and deliver quality and safe 1-2-1 and small group personalised support for young people.

We are looking for people who:

· Have recent and proven experience with inner city young people.

· Can co-develop and co-deliver inclusive and supportive programmes with young people.

· Are comfortable working on their own or in a team.

· Can enable us to improve our service and opportunities for young people.

Do you have the character, chemistry & competency we are looking for? Great – read on.

We actively encourage applications from people of all ethnic backgrounds and minority, and underrepresented groups.

To find out where to email your CV including and Supporting Statement please click "Apply" on this page or go to the Oasis UK charity website.

Your Supporting Statement should be a minimum of one A4 page addressing the following question:

Please expand on your CV to tell us about how your character, qualities, experience, and qualifications/training will enable you to thrive in this job.

Deadline for submitting your CV and Supporting Statement) is midday Thursday 13th June 2024.

Interviews are likely to take place 19th June 2024.

If you’ve not heard from Oasis by 14th June 2024 – on this occasion you were not shortlisted.

If you want an informal chat about these roles and Oasis Youth Services get in touch with Stu (Head of Youth Services at Oasis Waterloo).If you want to pop in for an informal chat before applying and meet Jordan (Youth Manager) or Stu, this is possible on the 30th and 31st May at Oasis Waterloo, 1 Kennington Road. Please let Stu know in advance.

 This is an exciting opportunity to be part of a growing national organisation, making a difference to communities on a local level, while individually improving the life chances of young people. As part of the package, Oasis offers:

• Flexible working where possible with family friendly policies

· A non-contributory pension scheme, currently offering 7% employer contribution

· A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays)

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. 

The successful candidate must have the right to work in the UK.

40 HOURS PER WEEK

24 MONTH FIXED TERM CONTRACT

SALARY:  £28,536 based on 40 hours per week (Including London Weighting)  

Oasis supports Equal Opportunities. Registered Charity No. 1026487

Battersea is undergoing a significant transformation programme (known as Launchpad) to deliver real change in the way we work with, utilise, and learn from data. Our new approach will enable smoother animal, customer and supporter journeys and will help us embed a truly data and insight-driven approach to decision-making at Battersea.

With the programme underway this exciting role has been created within the new Data Applications delivery team. This role, working within the Data Applications Team will initially be responsible for supporting the implementation of the Launchpad programme. Once the programme has been completed, this role will then be responsible for the ongoing delivery of future change and enhancement projects require for our new Salesforce Lightning CRM, MuleSoft AnyPoint and other related applications.

This is an exciting opportunity for someone looking to help contribute to the future of data at Battersea, open to working in a dynamic and fast-paced environment, with a desire to facilitate and deliver real change, this role offers a lot of opportunity.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 13th June 2024

Interview date(s): w/c 17th June - w/c 24th June 2024

For full details, please download our recruitment pack.

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Myaware is recruiting for a new CEO to lead us into the next exciting phase of the organisation. This is a great opportunity to help us achieve our mission to provide support to the myasthenia community, raise awareness and fund crucial research about the condition.

About Myaware

Myaware is the only charity in the UK dedicated solely to the care and support of people living with myasthenia.  

Myasthenia means muscle weakness. The myasthenias are a group of neuromuscular conditions including myasthenia gravis, ocular myasthenia, Lambert-Eaton myasthenic syndrome and congenital myasthenic syndrome.

· We work to raise awareness of myasthenia, as it is a little-known condition.

· We provide support services for people living with myasthenia and their families. These include welfare advice, online support groups and webinars, social media peer support groups and support and information via telephone and email.

· We raise vital awareness and campaign for better medical services for people with myasthenia and work to inform medical professionals.

· Myaware funds research that brings us closer to finding a cure as well as funding specialists nurses and advisors. 

About the role

The Chief Executive Officer will provide strategic guidance and oversight, ensure operational efficiency and sustainability, and maintain the organisation's commitment to serving the myasthenia community.

Your responsibilities in the role will include:

· Advising and working with the Chair and Trustees on the strategic direction of the charity and implementing board decisions,

· Leading by example and embodying Myaware values of respect, passion, collaboration, integrity and sustainability,

· Networking across the sector and raising the profile of the charity and people living with myasthenia across the nations where Myaware operates,

· Delivering effective management and administration of the organisation,

· Leading a fantastic team of colleagues, supporting their work and development and displaying emotional intelligence and leadership.

· Providing a clear vision and promoting the mission, aims and objective of Myaware and leading delivering the budget, an ambitious fundraising strategy and organisational direction.

Location: Remote, with regular attendance at offices in Derby

Salary: £50-55K dependent on experience

Reports to: Chair and Board of Trustees

Holiday: 36 days including statutory bank holidays

Pension: 5% employer contribution

Applicants should upload CV and covering letter in response to the job statement and person spec by noon on 17th June.

Myaware values diversity and equality. We especially welcome applicants who are under-represented within the charity sector and want to build a team with a diverse range of perspectives, backgrounds and skills.  You do not need to have lived experience, or direct knowledge of the myasthenia conditions – just empathy and the motivation to learn. We know that a diverse team is a strength, and we look forward to hearing from all interested applicants. Please do reach out to us if you require any regional adjustments for the interview or throughout the process.

St Hilda’s East has a 135-year history of combating deprivation and social exclusion in East London. We welcome people of all ages to our large community centre in Shoreditch where we offer a wide range of activities for local people which provide opportunities to enhance wellbeing, learn new skills and meet people of diverse backgrounds. We also run a day centre in Shadwell, with a focus on supporting elders from the Bangladeshi and other communities. 

We are currently in search of a passionate and committed male older peoples’ programme worker to join our team and lead a weekly a men’s group, as part of the thriving Over 50’s programme. The role involves designing, leading, and facilitating various activities and sessions aimed at improving physical and mental wellbeing, and improving community connection amongst older people. We welcome enthusiastic individuals who are dedicated to making a positive impact on the lives of older people to apply and become part of this rewarding and impactful initiative. 

What you will be working on 

• Co-designing activities with older people 

• Developing and facilitating weekly sessions including a mens’ group  

• Promoting and publicising activities in the local community to increase male participants 

• Working with external facilitators and volunteers to provide engaging and varied sessions  

This job is for you if you: 

• are experienced in planning and delivering engaging group activities for older people 

• have good IT skills 

• have the ability to raise awareness and promote our activities 

• are committed to making a positive difference in the lives of local older people 

• good interpersonal and communication skills to engage with older people and the wider community 

Closing date for applications: 10am Monday 10th June 2024 

Interviews: Thursday 13th June 2024 

Our Recruitment Policy 

St Hilda's East is committed to racial justice and wider inclusion and diversity. We are working towards a goal where our team fully reflects the diversity and difference in lived experiences of our local community. 

Due to the specific requirements of our Over 50’s programme, we are seeking a male worker. This is considered a genuine occupational requirement in accordance with the Equality Act 2010, Schedule 9, Part 1. We welcome applications from all qualified candidates and are committed to promoting diversity and inclusion 

St. Hilda’s East is committed to the highest levels of safeguarding and promoting the welfare of children, young people and adults with care and support needs. The successful applicant will be required to give a full chronological work history, and all offers of employment are subject to reference checks and an Enhanced DBS (Disclosure and Barring Service) check. 

The Grants Officer will work in the Grants Team as part of the wider Development Department, to manage a portfolio of grants that fund the organisation’s work.

ClientEarth’s Development Department is responsible for raising and managing funds to enable the organisation to deliver its mission – using the power of the law to bring about systemic change that protects the earth for – and with – its inhabitants. The department is formed of several fundraising strands: a Grants Team and a Business Development Team that manage and secure funding from trusts, foundations, and institutional donors; and a Philanthropy Team, working with a wide range of individuals and organisations to raise primarily unrestricted gifts to support ClientEarth’s work. 

Meet your Manager

In this role you will be managed by our Head of Grants, Eleonora Arcese. Eleonora joined ClientEarth in 2016 and is based in London. She leads the team that manages and stewards ClientEarth’s growing funding portfolio, which includes foundations, trusts and statutory and institutional donors. Prior to joining ClientEarth, she worked for a number of environmental NGOs where she managed a portfolio of projects focused on EU and international climate and energy policy, sustainable development, and conservation.

In her spare time, Eleonora is also a Trustee of the Board of the Hawks and Owls Trust, in the UK. 

Main Duties

• Funding portfolio management - Have a close and in-depth knowledge of their grants portfolio, including a sound understanding of the philanthropic, institutional and statutory funding mix;
• Internal and external communications - Meet with Trust, Foundation and Institution portfolio managers to discuss proposals, provide updates on the programmatic work, and to formally report back on financial, organisational and technical issues; 
• Project management - Effectively manage reporting and the grant renewal process from start to completion including working with multiple teams across ClientEarth’s European and international offices to ensure input from all avenues to complete proposals and reports in a timely and high-quality manner; and 
• Financial planning and budget handling - Work with Finance and Programmes staff to develop individual budgets for funding proposals
• Systems and processes - Maintain funder database systems (Raiser’s Edge) and other organisational databases (SharePoint) on a daily basis

Role requirements

• Experience of working in a grant management or project management role for a charity, NGO, private or public entity
• Experience of reporting to private foundations including trusts
• Experience drafting proposals and securing funding from foundations and other funding institutions
• Experience and knowledge of budgeting, and organisational (e.g. not for profit/charity) finances

Note to candidates: We know that long lists of criteria can be daunting and that some candidates will not apply for a role unless they feel they are 100% qualified. If you feel you meet at least some of the essential criteria, we still encourage you to apply.

Further Information

Have a question about this job? Please visit our Careers site for advice on applying, FAQs, and more.

Flexible working:  We are proud to be a Flexa accredited Employer. Visit our Flexa Employer page for more information on our approach to flexible working. Our flexible working policy allows our people the choice to decide to work from home in the country where their contract of employment is issued for 80% of their month, with the other 20% of their month being office-based  See our Benefits page for more.

ClientEarth values diversity and inclusion and the benefits this brings. We aim to appoint the most suitable candidate at all times and welcome applications from people from all different backgrounds. 

Please note that ClientEarth is only able to employ those who have the pre-existing legal right to work in the UK.

ClientEarth is not a law firm and does not provide legal advice or legal services to third parties.

Post title: Senior Finance Officer

Salary: £35,000 - £40,000

Hours: Full-time (35 hours per week)

All applications must be received by the 4th June at 11:59pm.

Job description

The Senior Finance Officer will sit at the heart of our Operations Team, reporting to the Head of Operations and the Co-CEOs and playing a crucial function in ensuring the efficient day-to-day management of the organisation’s financial functions.

This will include all day-to-day management of our financial systems and banking, including our accountancy software (Quickbooks) and our internal financial spreadsheets. This involves recording and tracking the income expected from funders, processing invoices and payments, preparing payroll and producing monthly reconciliations and termly budgets. You will also work with our teams to ensure compliance with our financial policies, process expenses and work with our external accountants each year to provide the information needed for our accounts.

You will also research, advise and steer on both necessary changes to our processes, policies and procedures and standalone project work which may involve tasks such as reviewing our pensions processes or any savings and investments. You will understand and enjoy the challenge that working at a charity with multiple complex funding streams brings.

You will have experience of similar work, ideally in the charity sector and will be familiar with the use of both accountancy software and managing cashflows and budgets using Excel. You will have excellent communication and people skills as well as a proactive approach to problem solving and be methodical with a very keen attention to detail.

Benefits of working at High Trees

• 35 days annual leave (inclusive of bank holidays and 3 Christmas days) rising by 1 day each year after 2 years’ service (capped at an additional 8 days)
• Enhanced maternity/paternity/adoption leave after 2 years’ service
• Save money off a new bike with the Cycle to Work scheme
• Up to 7% contribution to the staff pension scheme
• 24/7 Employee Support Line
• Clear pay structure with yearly increments (based on performance)
• Annual Staff away day
• Premium eye-care vouchers through Specsavers and season ticket loans

How to apply:

Please send a completed CV, covering letter (no more than 2 pages) explaining how you meet the key accountabilities and the personal specification, the applicant monitoring form and the additional information form to [email protected] with ‘Senior Finance Officer’ in the subject line.

If you have any questions about the role or High Trees, please contact [email protected]

ABOUT THIS OPPORTUNITY

We are looking for a Business Analyst to join our Oracle Support team at the Harris Federation head office.

WORKING WITH US

The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.

We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.

As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.

Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.

To discover more about our culture, ethos and what it is like to work here, visit the Why Work For Us page.

MAIN AREAS OF RESPONSIBILITY

You will be responsible for identifying requirements, analysing processes, and recommending solutions to improve efficiency, productivity and effectiveness of the Oracle solution within the organisation.

You will also ensure end-end processes are appropriately documented, maintained and effective, identifying areas for improvement and utilising critical thinking abilities to dissect complex problems and propose appropriate solutions.

The role will also involve facilitating stakeholder engagement, conducting workshops and interviews, and collaborating with our Oracle Implementation partner to assess and validate proposed solutions.

A full list of responsibilities can be found in the Job Pack.

WHAT WE ARE LOOKING FOR

We would like to hear from you if you have:

• High levels of numeracy with excellent attention to detail
• Strong analytical and problem solving skills
• Strong communication and interpersonal skills, with the ability to convey complex concepts to wide range of users
• Familiarity with system architecture, system configuration, database structures and change methodologies
• The ability to operate in a dynamic environment where requirements evolve rapidly, embracing continuous learning
• Knowledge of Oracle Fusion or other complex ERP Software (preferred but not essential)
• Experience in utilising process mapping software such MS Vision and Lucid
• Familiarity with Agile and Kanban methodologies (preferred but not essential)
• Strong ownership and accountability along with a positive can-do attitude
• The ability to be a positive team player, working with others to deliver exceptional results.
• The ability to use time management techniques to plan and organise workload, managing peaks and troughs

WHAT WE CAN OFFER YOU

Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

You will also have access to a variety of benefits, support programmes and initiatives including:

• Excellent opportunities for continuous professional development and career progression
• Annual performance and loyalty bonus
• Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution
• 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts
• Electric car salary sacrifice scheme (up to 40% discount)
• Harris Wellbeing Cash Plan including cover for routine and specialist healthcare
• Employee Assistance Programme for free and confidential advice
• Cycle to work salary sacrifice scheme
• Wide range of shopping, leisure, and travel discounts
• 20% off at Tapi Carpets, exclusive to Harris employees
• Interest-free ICT and season ticket loans

For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.

APPLYING FOR THIS POSITION

If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.

Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.

When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application.

A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.

Location:MSSC NSC, 200B Lambeth Road, London, SE1 7JY (Hybrid Working)

Contract: Full-time, permanent

Salary: £25,250 gross per annum

Closing Date: 12June2024

Interviews: 20 June 2024

Application: CV & Covering Letter

Are you a safeguarding Business Support Officer or administrator and looking for a new opportunity?

The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success.

We are currently looking for an Administrator with proven administrative and IT skills to join our busy Safeguarding & Young people Support Team based at our National Support Centre (NSC) in London.  This is a new position within the team and we are excited to be introducing the role.

This role involves acting as the first point of contact via email and phone for our 9,000 volunteers, parents and carers and external agencies.  This role provides vital support to our safeguarding practitioners and overall busy, national, safeguarding operations.  Our successful candidate will be organised, a strong team player and have excellent verbal and written communication skills.

Responsibilities

· To act as a ‘first point’ of contact to those who communicate with the SYPST:  internal staff, volunteers, cadets, parents/careers and statutory agencies, and to ensure they are dealt with politely and efficiently. 

· Take referrals during office hours, accurately log the referral details and swiftly share the information with the appropriate SYPST practitioner.

· Inputting data into the relevant systems including case work database, electronic files and spreadsheets.

· Provide administrative support to the Young People Support Manager: event planning, meeting coordination, email distribution and young people communications.

· Generate reports from our data management system.  Collate and distribute information and other data requests to the relevant parties including external agencies

Requirements

· Computer literacy: strong knowledge of Microsoft Word, Excel, email, internet and experience of web based information systems

· Experience of working in a support focused role, including handling a wide range of enquiries by phone and email

· Ability to communicate clearly and effectively by telephone and email

· Experience of supporting and working within a busy team environment

Desirable

· Experience of handling highly sensitive information

· Experience of working in a safeguarding team or safeguarding environment

· Experience working with volunteers, parents/carers and multiagency professionals.

Benefits

• Flexible Working hours and a hybrid culture
• Cycle to work scheme and Season Ticket Loan
• 25 days annual leave plus bank holidays
• Life assurance (4x salary) for those that join the pension
• Private medical insurance
• Pension (employer contribution up to 10%)
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
• National staff conference: All employees come together once a year to reflect on the past year and celebrate success at our offsite staff conference. This is a great opportunity to listen to employees' views, and for employees to network, share information and socialise.

If you are interested in the Safeguarding & Young People Support vacancy, please apply now!

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. 

All successful applicants are required to attend safeguarding training and undergo a criminal record check.

Hours: Full time, Mon to Fri, (37.5 hours per week)

Contract: Permanent

Location: Based at CAML offices in Mitcham and Morden and outreach locations. The post-holder may be required to work anywhere in South London

Salary: £29,930 - £33,256 dependent on experience

Annual Leave: 25 days, Charity Day, plus public holidays

Pension: The charity operates a pension scheme

The charity offers an employee assistance programme

Deadline: 6pm, Sunday 16th June 2024

Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families primarily across the London boroughs of Lambeth and Merton but also wider London.  We provide a range of information, support and advice services.  We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.

We are looking for an experienced Adviser/Caseworker or Supervisor to join our team in this new role.  If you are passionate about supporting individuals and families in need, relish supporting valued team members to reach their potential, have minimum of one year Citizens Advice Adviser (post certification) experience, are a natural team leader, enjoy delivering training and are interested in joining a dedicated professional team we would love to hear from you.

This role will support people with mental health difficulties referred by South West London and St George's Mental Health NHS Trust (SWLSTG) as part of their Community Transformation Programme. The service will support adults aged 18 years and over living in Merton who are experiencing mental health challenges and the carers of those individuals.

You will deliver a service providing advice for people that are referred from the Trust’s Single Point of Access (SPA) and other teams. You will manage an active caseload of people, providing a comprehensive advice and casework service to people experiencing mental health issues on issues such as benefits, income maximisation, debt and housing.

The service will also support people to access a range of opportunities in their community including services that support their social and emotional well-being, employment and volunteering opportunities and money and debt advice if needed.

The role will work in partnership with a team of health professionals and peer support workers, part of the role will be in supporting these professionals to identify where referrals are appropriate through feedback. Initial training will also be provided to all professionals on what outcomes we can achieve for service users.

Principal Responsibilities

Advice and casework

• Offer one off advice and casework (as applicable) to all clients referred via face to face appointments, online or telephone

• Ensure all clients are aware of the purpose and where to attend their appointment

• Ensure that all casework conforms to the Citizens Advice quality standards.

• Maintain case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

• Ensure that all work conforms to our systems and procedures.

• Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.

• Being sensitive to clients’ needs and limitations to access support.

• Ensure income maximisation through the appropriate take up of income and application for discounts, including those relating to utilities, benefits, tax and housing.

• Provide full budgeting advice and where necessary refer for specialist debt advice and casework

• Research and explore options and implications so that clients can make informed decisions. Act for the client where necessary using appropriate communication skills and channels.

• Assist clients with other related problems where they are an integral part of their case and refer to other adviser/s (for example DRO intermediary) or specialist agencies as appropriate.

• Ensure that all work conforms to Financial Conduct Authority standards, the Advice Quality Standard and the requirements of the funder.

Project Management, co-ordination and partnerships

• Attend health management meetings (e.g. the Daily Integrated Allocations Meeting (DIAM) for referral discussions)

• Establish and manage an effective referral process from the SPA team and other SWLSTG teams/roles (e.g. Older Peoples Mental Health Team OPMH

• Keep in touch with local issues, developments and changes in procedures of other agencies including SWLSTG, other health service and the local authority. 

• Build relationships with peer support workers on the project

• Work to achievable targets in line with the criteria set by the funder.

• Refer clients to other advice services CAML offers and/or other local services for other associated issues e.g immigration advice

• Gather statistics and feedback in order to monitor and evaluate the service, ensuring that appropriate monitoring and data collection mechanisms are in place to demonstrate impact, outputs and outcomes and providing reports as required to the steering group, funders, and partners.

• Work with Head of Advice Services to produce reports and monitoring information about the service for the funder.

• Ensure that work reflects and supports the Citizens Advice service's equality and diversity strategy.

Capacity Building and Training

• Deliver information sessions for peer support workers and NHS mental health teams to share knowledge about mental health and advice

Research & Campaigns

• Have responsibility for tracking and reporting on research and campaign issues. Assist with policy work by providing information about clients' circumstances.

• Gather and provide as necessary information about clients circumstances, case studies and statistical information on the number of clients and nature of cases where is an issue.

• Monitor service provision to ensure that it reaches the widest possible client group.

Professional Development

• Keep up to date with legislation, case law, policies and procedures and undertake appropriate training

Other duties and responsibilities

• Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.

• Ensure wider Citizens Advice Merton & Lambeth colleagues/partners aware of this service.

• Demonstrate commitment to the aims and principles of the Citizens Advice service.

• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.

Person Specification

Essential

1. Experience of supporting people with mental health issues and the ability to empathise, and to deliver advice in a kind and compassionate way.

2. A minimum of a year’s post certificate experience in delivering advice at a local Citizens Advice or similar.

3. Understanding of the link between mental health and other protected characteristics particularly in the context of Merton demographics

4. Ability to act on clients behalf and negotiate with external services where necessary in writing and on the telephone

5. Knowledge, experience of, and demonstrable ability to provide good quality advice and casework and write ups that meet Advice Quality Standards (AQS)

6. Ability to prioritise own work, meet deadlines and manage caseload.

7. Good interpersonal and communication skills, verbally and in writing.

8. Proven ability to build relationships with partners. 

Desirable

1. Experience working in partnership with the Health Sector

2. Ability to deliver training

This job description and personal specification does not form part of any contract.

Professional Development

The successful applicant will receive comprehensive induction to the charity and our work.  We support team members in their professional development to ensure we’re up to date with legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager. 

If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website for more information and to find out how to apply. The deadline for applications is 6pm, Sunday 16th June 2024.  If you do not hear from us, we are afraid your application was unsuccessful.

We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.

Marketing and Communications Executive

Leatherhead, Surrey (some flexible working options available)

Up to £29,500 per annum + benefits (including 25 days annual leave and pension)

About the role:

We are looking to appoint a Marketing and Communications Executive.

Reporting to the Marketing and Communications Manager, you will be responsible for implementing and evaluating communications and strategies and campaigns and creating vibrant content that’s really focused on Rainbow Trust’s target audiences.

The post holder will work collaboratively across the Fundraising and Engagement team to support with the creation of news stories, press releases, blogs, campaign copy or email newsletters, website pages, social media posts.

What we’re looking for:

• An experienced Marketing and Communications professional – you have a motivational engaging style, who can draw out information and ideas of others

• Poised and outgoing – you are enthusiastic, with a collaborative approach to achieving goals through knowledge-sharing and working with others . You are excellent at building rapport and developing good working relationships

• A multi-tasker with a sense of urgency for achievement – you are comfortable working under pressure to complete tasks on time.

• A motivating, empathetic and persuasive communicator – you will ensure the family stories and voices are heard to key audiences and channels in all sections of the community, including media.

• Confident use of Content Management Systems and other databases– you have an imaginative and creative working style

What we offer:

We have a range of fantastic benefits that we offer our employees, this includes:

• Flexible working hours to balance home and working life
• Access to the Blue Light Card Scheme, and other rewards and discounts
• Time off in lieu
• Bike to work, season ticket loan and payroll giving schemes
• Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
• Pension scheme (we will contribute 5% of your salary and you will contribute at least 3%)
• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and half day Christmas shopping
• A recommend a friend recruitment referral bonus

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed.

How to apply:

Please send your CV and a covering letter highlighting why your application meets the criteria set and should be considered above others to us via the link.

Interviews will take place at our Head Office in Leatherhead. We will only contact those applicants who have been successful.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

An enhanced DBS disclosure will be required for this post.

We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.

BEO is an independent national Black civil rights and campaigning charity created to dismantle systemic racism in Britain, drive generational change and deliver better lived experiences for Black people across the country. We are ready for a generational shift and will strive tirelessly to dismantle systemic racism and make the UK a better, fairer country for Black people.

We are looking for someone who is passionate about driving forward anti racist change and who has developed similar frameworks. You will have strong EDI, anti-racist and intersectional experience of successfully influencing change to improve the experience of minority groups in an organisation.

This is a great opportunity for a driven and credible advocate of equality, diversity and inclusion, who has an understanding of equality and diversity legislation, HR policies, issues and good practice as well as what it takes to foster an inclusive culture and to play a key role in a highly respected national charity. The successful candidate will have experience of providing strategic operational advice and guidance on EDI to employers at all levels of their organisation. You may be working as a consultant in the space already or be an in-house specialist.

In return we offer flexible working, a generous employee benefits package, a friendly supportive team and the chance to be part of a charity focussed on dismantling systemic racism experienced by Black people in the UK.

We are seeking an experienced and enthusiastic Social Media Manager to join our Communications team. This is a new and exciting role that is both creative and strategic. You will lead on the DEC’s social media presence and expertise to deliver impactful content on all our channels and explore new opportunities to reach our audiences.

Ideally, you will have worked in an NGO, can demonstrate successes in a similar role, have proven experience advising senior leaders and have exceptional “people” skills.

If you’re passionate about using your skills to raise funds for our national appeals, share stories of communities affected by disasters and have great ideas on how to demonstrate the impact of our work, we’d love to hear from you!

As part of a small, successful core team, you will collaborate with colleagues from across our 15 member charities as well as our national partners. The DEC provides opportunities to learn and grow in a supportive and productive environment.

Please download the job description for full details of the team, responsibilities and required/desired competencies, experience, skills and knowledge.

About the role

The Hardman Trust supports people on long prison sentences to take their next steps in life. As the office, grants and programmes administrator your role is to help make this a reality through the day-to-day support of our work. You’ll help to ensure our programmes run smoothly, and that the staff have the administrative support they need to provide a quality service to people accessing our programmes. 

Your role will evolve over time, to reflect the changing needs of the charity, but will primarily involve office tasks (post, inboxes, phone calls), as well as the administration of our various programmes (letter writing, updating the database, record keeping). You will share an office with our office volunteers and one of our programme managers, and you will work closely with the broader team via online meetings.

You'll be based at our Waterloo office, a few minutes walk from Waterloo station. Hours can be flexible. 

About you

With an enthusiasm for our mission, you will be well-organised, motivated and eager to support those we are here to serve. As the first point of contact for anyone calling or emailing the charity, you will be responsive, and have good customer service and communication skills. You'll be proactive, solution-focused, and enjoy helping to keep the charity organised. You'll be happy working on your own, and also alongside others. You'll be at any stage in your career, but with a positive mindset and eagerness to develop and grow as the charity develops and grows.

About us

• Our purpose: We support people on long prison sentences to take their next steps in life so they benefit, their families benefit and the wider community benefits too.

• Our vision: A future where everyone can achieve their potential within and beyond prison.

• Our mission: Specialising in the unique needs of people on long sentences, we provide tailored practical and financial support to help people find belonging, move into work or training, and reach their personal goals.

Read more in the attached person specification and job description