Head of information systems jobs in st katharines amp wapping, greater london

Islamic Relief Worldwide (IRW) is a faith-based humanitarian relief and development organisation working to save and transform the lives of some of the world’s most vulnerable people.  Established in 1984, with an active presence in over 45 countries, we strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters. IRUK’s focus is strengthening effective funding, mobilising for change through advocacy and awareness-raising, and strengthening programme development and delivery. IRUK works with various partners and institutions, from governments, non-governmental organisations and local authorities to grassroots communities.

Islamic Relief UK (IRUK) is recruiting for the position of ‘Strategic Marketing Planner’ to join its award-winning Marketing division on a permanent full-time basis, to be based from its Waterloo Office, London. The organisation is currently operating to a hybrid working model.

Job purpose:

• Be a catalyst for change, driving robust data-driven, audience-led and integrated approaches to marketing decisions and plans. 
• Drive planning excellence across the marketing teams, and cross-organisational initiatives requiring marketing support, to increase collaboration and build marketing capability.
• Lead on the audience and supporter insights programme, and work with key internal stakeholders to ensure the insights support the work of teams across the organisation in their own strategic planning.
• Develop the IRUK brand strategically to continually grow brand awareness, engagement and relevance.

The successful candidate must have:

• Proven experience of managing marketing teams/projects and/or managing brands, working across a range of projects for multiple audience groups.
• Experience of running marketing campaigns and/or developing content geared towards the British Muslim community.
• Experience in leading audience research projects and translating insights into actionable marketing strategies.
• Significant experience in audience segmentation strategies and personalisation to maximise on marketing performance.
• Experienced in interpreting data to make marketing decisions.
• Hands-on experience of using project management tools such as Asana.
• Experienced in relationship and stakeholder management.
• Ability to build collaborative relationships, communicate effectively and influence a wide range of individuals both internally and externally.
• Significant experience of managing and motivating agencies to drive maximum value from relationships.
• Understanding of charity sector marketing.
• Experience of developing and managing annual plans.
• Good understanding of KPIs and marketing metrics.
• Excellent written and verbal communication skills.
• Solution focused in the face of challenges.
• Superb attention to detail.
• Ability to communicate highly technical and complex information and requirements. relating to marketing to non-specialist management and internal stakeholders to gain buy-in.  
• A data-driven, analytical mindset with experience of interpreting results and recommending opportunities for optimisation.
• Excellent knowledge of the creative process from start to finish.
• Excellent knowledge of all marketing channels, both online and offline.
• Strong understanding of the major technology-driven changes and trends affecting the online media and advertising industries.
• A confident collaborator, able to influence and build positive working relationships
• Outstanding organisational skills, able to manage multiple priorities and respond quickly to last minute changes.
• Flexible and adaptable – responding positively to change.
• A data-driven, analytical mindset with experience of interpreting results and recommending opportunities for optimisation.

For more information, please click on the Documents tab above to view the full Job Description.

If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.

For more information on the excellent company benefits we offer our employees, please visit our website.

PLEASE NOTE: Interviews are expected to take place on 23rd July 2025.

Pre-employment Checks:

Any employment with Islamic Relief will be subject to the following checks:

• screening clearance
• proof of eligibility to live and work within the UK
• receipt of satisfactory references

Please note, for UK-based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.

Our values and commitment to safeguarding

IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.

In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

Islamic Relief is an equal opportunities employer

Youth Engagement Officer  

Location: Hybrid. Expected to be in our London office in Victoria at least one day per week. You can be remote every other day or come into the office. Your office days are flexible and can be agreed with your manager, other than for monthly team days where you must be in person. Some nationwide travel expected for Youth Steering Group training days, events and conferences. After passing probation, up to six weeks ‘super remote’ working per year, where you can work anywhere in the world as long as you’re online for four hours of the UK workday.

Contract: Fixed Term Contract until 31 August 2026 with the possibility to extend. 

Holidays: 38 days per year, including our 3-day winter shut down and eight flexible bank holidays.

Hours: 37.5 hours per week (full time) Please note as this role works with young people there will be occasions where your working hours will be outside the standard 9-5:30pm. This will typically be a few meetings per month that can last until 7pm and about four weekend days over the year. This is to ensure our activities fit around the young people’s education and work commitments. 

About the Fair Education Alliance  

The Fair Education Alliance (FEA) unites 300 member organisations under a shared vision that no child’s success is limited by their socioeconomic background.

Our members (charities and social enterprises, think tanks, businesses and foundations, youth organisations, unions, universities and schools) are working collectively to create an inclusive system. We exist to close the gap in educational outcomes between children from low-income households and their wealthier peers. 

This autumn, we’re kicking off our next strategic phase, which will take our work from neighbourhood to national, building a movement for systems change towards a fairer future for children and young people. 

Why we need you 

Education is not fair. The gaps in educational outcomes between children from low-income households and their wealthier peers are staggering at every stage of education. Our Alliance exists to tackle this inequity, and we believe this will only be possible by empowering young people who have faced barriers in education, to colead systemic change as part of diverse cross-sector coalition.  This is a unique opportunity to be a part of the movement to ensure all young people are respected and heard in decisions affecting their education. You would be joining the organisation at a very exciting time as our youth engagement work is growing and building momentum across the sector. In the last year we have seen a 25% increase in youth engagement across our membership, have supported Ofsted and Department for Education to their youth participation in policy making and our Youth Steering Group hosted our biggest ever Fair Education Youth Summit. This role will play a critical part in the success of taking this work forward. As the Youth Engagement Officer, you will work with our Head of Youth Engagement to ensure our Youth Steering Group can lead their own campaign activities, engage directly with decision makers, and collaborate with other young people to bring about the change they want to see. You will also support and manage the logistics of our Youth Summit, Youth Engagement Working Group and other youth engagement events. 

What we’re asking of you  

Support our Youth Steering Group to feel safe and confident as they co-lead our Alliance and create change

Our Youth Steering Group is made up of 25 brilliant young people, aged 14-24, who draw on their lived experience of the different barriers to accessing a fair education, to campaign for change. You will support the young people to lead their own campaign activity, write their monthly Youth Bulletin and engage directly with policy makers. You will also help the group to participate in FEA decision making, support the design and facilitation of their monthly meetings and training days, help them make progress against their personal development plans. This role will include working directly with young people, session planning and facilitation, policy research and managing logistics.

Ensure the Fair Education Youth Summit is a success and remains truly youth-led  

Our Youth Steering Group design and run the annual Fair Education Youth Summit. The event is led by young people for young people and brings together young changemakers from across our membership and the wider education and youth sectors to develop their youth leadership skills, collaborate on campaigns, and engage directly with decision makers. You will support the young people to design sessions, secure speakers, embed past feedback and plan the event structure. You will also support with the event logistics, guestlist management, participant communications and collecting attendee feedback.

Support our members to improve their youth engagement practice  

Our Youth Engagement Working Group supports FEA members and other sector organsiations to increase and improve their own youth engagement practice. You will support the management of logistics, promote the workshops, and communicate with working group members. You will also support the facilitation of the workshops and ensure the attendee data and feedback is correctly logged and actioned. The critical responsibilities of this role are described above. They may be subject to reasonable changes from time to time in line with business need and the decisions of the youth leaders we support. 

See the job description attached for a full job specification and application instructions.  

Job Title: Floating Support Worker

Location: Hybrid working with a requirement to occasionally work at Head Office (Vauxhall, London) and co-locations across London
Salary: £28,857.12 per annum, inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement

Contract type: Full Time, Fixed Term Contract (Until March 2026 with possibility extension of contract dependent on funding)

Hours: 37.5 hour per week

We are recruiting for Floating Support Worker who will support the Ascent Pan London Service in building sustainable referral pathways and joint working protocols with a range of partners working with survivors of domestic abuse.

You will provide capacity-building in the form of advice, advocacy, support, and briefings across the London boroughs to statutory agencies and community organizations around the needs of  domestic abuse survivors, to embed best practice across our communities.

You will have proven experience of providing direct emotional and practical support to women as well as up-to-date knowledge of legislation relating to survivors of gender-based violence. You will have excellent casework skills, good written and verbal communication skills, clear professional boundaries and be a proactive team player.

All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work.

Successful applicants will be expected to work within Refuge’s Values and Behaviors Framework and demonstrate these in their everyday work.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 11 July 2025

Interview Date: 21 July 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. 

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Job Title: Helpline Contact Centre Manager

Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £49,538 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)

Contract type: Full time, Permanent 

Hours: 37.5 hours per week, As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts.

This is an opportunity to join Refuge as a Helpline Contact Centre Manager for the National Domestic Abuse Helpline, the role is designed to provide high quality practical and emotional support to Deputy Managers across the NDAH, the postholder is also responsible for the ongoing management of our contact centre, the platform that survivors use to contact the NDAH.

The National Domestic Abuse Helpline provides a national gateway to services and survivors across the UK fleeing domestic abuse, working in consultation with the Senior Operations Manager. The post holder is required to be a strategic leader, a versatile individual with excellent people management and interpersonal skills along with knowledge of domestic abuse, housing, welfare and legislation. The post-holder will be responsible for the ongoing management of our contact centre Genesys, a platform that helps us support our survivors and professionals contacting the NDAH.

As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 8 July 2025

Interview Date: 15 July 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

An exciting opportunity has arisen for a Business Support Assistant, Clinical Governance to join our Nursing and Care Directorate This successful candidate will play a key role in supporting the Business Support Manager in ensuring the efficient operation of the Nursing and Care Directorate.

This role involves providing project support and operational coordination across multiple areas, including staffing, recruitment, training, compliance, clinical governance, electronic medical records, and budgetary management.

The Business Support Assistant will collaborate closely with the Business Support Manager, Head of Care, Head of Clinical Governance, People Team, and other key stakeholders to ensure smooth and efficient operations, while maintaining high standards of care and compliance with regulatory requirements.

Staff benefits include London weighting, shuttle bus, and more… Read more below

Role Requirements

• Assist in the recruitment process for Nursing and Care roles, including posting job advertisements, collecting applications, and assisting with shortlisting and arranging interviews.
• Provide support in the onboarding process for new staff, including preparing induction materials and coordinating with the People Team to ensure all pre-employment checks are completed.
• Support the coordination of the international recruitment programme by liaising with the recruitment and compliance teams to ensure all necessary documentation is completed.
• Maintain records of staff absence, including sickness and vacancies, and assist the Business Support Manager in liaising with relevant teams to arrange bank/locum/agency cover as required as well as the required inputs on SMI.

Interview Date: to be confirmed.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

About Us

The Natural History Museum is one of one of the world’s best-loved visitor attractions, as well as a leading science research centre and commercial event space. We use the unique collection of more than 80 million objects we look after and our unrivalled expertise to tackle the biggest challenges facing the world today. Each year we welcome more than five million visitors from around the world to our sites in London and Tring. 

We’re at a pivotal moment in our history. Our new strategy sets out our ambition to play a central role in tackling the increasing threats facing the natural world. We have ambitious plans leading up to our 150th anniversary in 2031 and are looking for talented people who share our mission and are excited to help drive these changes. Along the way, we aim to offer you a supportive and nurturing environment, with the opportunity to be part of a high-performing team. We’re dedicated to providing opportunities for personal progression through our learning and development programmes and are committed to identifying and providing opportunities for internal progression.

Diversity and inclusion matter to us

We welcome applications from everyone! Diversity, inclusion and the feeling
of belonging matters to us. By attracting people from a broad range of backgrounds we can continue to look at the world with fresh eyes and find new ways of doing things. We offer a stimulating and professional working environment. All our staff work to embody our behaviours of being curious, ambitious, pioneering, teaming up, acting with pace and sharing the wonder.

We know we have more to do, but we’re committed to making sure that everyone who works here feels valued, respected and that they can thrive.

Thriving at the Museum: the way we work

Our vision is a future where both people and planet thrive. To accomplish this, we’re delivering an ambitious strategy by 2031 to create advocates for the planet. To achieve this shared goal requires each of us to behave in ways that help everyone to thrive. We are proud to work at the Museum and have identified the qualities we all need to embody to reach this shared ambition.

We’re ambitious. To make a difference on a global scale we have to push the boundaries and be big and bold not only in our thinking but in the goals we set. We act with integrity, but this doesn’t mean we’re rigid or inflexible.
We drive ourselves and others to be excellent at what we do and identify opportunities to make a difference to the organisation wherever we can. 

We’re curious. We never stop learning. We ask questions to advance our understanding, skills and professional knowledge and look outwards beyond the organisation to learn from others. We seek out and actively listen to different perspectives and to take time to reflect. We’re thoughtful and always receptive to new ideas and ways of working.

We share the wonder. We are captivated by the natural world, proud of our treasures and trusted guardians of our collections. We relish telling stories to inspire others. We’re passionate about what we do, sharing our own knowledge and expertise. We’re proud of where we work and never take this for granted.

We’re pioneering. We’re not afraid to try something new. We experiment, embrace complex problems and use good judgment and evidence to innovate and take risks. Always adaptable, we’re ready to change our approach.
We don’t dwell on setbacks or get preoccupied with problems – we find solutions.

We team up. We respect the expertise of others and recognise that we produce the strongest outcomes when we put the best ideas together. We trust each other, keep things simple and make it easy for others to do the right thing. We empower and support each other, sharing information, skills and experience so that all of us are equipped to succeed. We never let difficult moments develop into bad working relationships.

We act with pace. We prioritise action, are efficient and always focus our efforts where we know we can make the biggest impact. We don’t wait to be told what to do - we take the initiative and deliver on our responsibilities with momentum. We’re decisive and once a plan is set, we all get behind it to make it a success.

Role Summary

Development Group generates philanthropic and sponsorship income to help us create a Natural History Museum for the future – investing in capital development, attaining vital acquisitions for the collection, transforming our galleries, developing innovative exhibitions and undertaking ground-breaking scientific research on issues that affect us all.

Reporting into the Head of Resources & Planning, this role provides the opportunity to join a Development operations team in driving forward the exciting, ambitious and transformational NHM150 campaign.  You will have the opportunity to be innovative and proactive, as well as utilise your creativity, project management and organisational skills to oversee donor recognition and ensure we are providing a consistent and best in sector experience for our donors and partners.

Main tasks and responsibilities

Stewardship and supporter journey

• Working closely with the Head of Philanthropy and Head of Corporate Partnerships, lead the development of a structured, overarching stewardship programme that works across the Museum. Take a supporter journey approach and ensure the programme includes a creative and innovative range of benefits and recognition to foster well-managed, mutually beneficial and lasting relationships with funders.
• Coordinate stewardship efforts and work with colleagues to produce tailored stewardship plans.
• Provide strategic and day-to-day advice and guidance to staff on stewardship.

Funder recognition

• Work with the Philanthropy and Corporate Partnerships departments to ensure a cohesive approach to the funder benefits matrix and recognition and acknowledgement.
• Advise and lead on funder inclusion with event and event material including, speeches, invites and associated thanking moments
• Lead on the creation and implementation of a funder recognition strategy for each major project and giving mechanism, ensuring consistency with the Museum’sdeli Naming and Recognition Policy and including, but not limited to, funder boards and naming opportunities.
• Lead for Development on work with the Design, Comms, Marketing and Digital team to develop agreed frameworks and ‘lock-ups’ for the NHM’s brand and visual identity. Create agreed procedures to ensure sign-off by all parties which is effective and well-communicated.

Communications and reporting

• Support colleagues in researching, writing and producing high-quality impact reports for funders in line with Deeds of Gift, contracts and other agreements.
• Support the creation of the Museum’s Annual Review, Annual Report and similar impact reporting; ensuring appropriate funder recognition.
• Manage the annual Season’s Greetings cards creation and distribution

Other responsibilities

• Build and maintain strong working relationships with a diverse group of Museum stakeholders, to ensure stewardship plans and activities are successfully coordinated and delivered.
• Responsible for oversight of Supporter Cards for key Development supporters, working with the Database team to create and distribute.
• Develop a strong knowledge of sector best practice through networking, benchmarking against comparable institutions, identifying and undertaking training and development opportunities, and where appropriate implement these best practices at the Museum.
• Record essential information accurately and appropriately, using Development Group systems and the Raiser’s Edge database. This includes tracking agreed and live negotiations for funder recognition and commitments on major projects.

What we’re looking for

Essential

• Significant experience in a fundraising / funder management role, or similar project management experience
• A strong working knowledge of the role of stewardship in the not-for-profit or cultural sectors, with the ability to initiate and manage stewardship activities.
• A proactive, positive and creative approach to stewardship, with the ability to recognise and create relationship-building and strengthening opportunities.
• Excellent interpersonal, oral and written communication skills, with the ability to communicate effectively both face-to-face and through written material such as letters, reports and visual presentations.
• Attention to detail and ability to successfully negotiate with colleagues across the Museum to monitor and deliver donor recognition requirements.
• A team player, able to work flexibly and positively with colleagues to achieve shared goals.
• Excellent organisational and project management skills, with the ability to manage a busy workload, set priorities, meet deadlines and work unsupervised.

Desired

• Experience working on a major capital campaign
• Experience of using a fundraising CRM such as Raiser’s Edge NXT
• Demonstrated commitment to best practice and innovation
• An interest in the Museum and its mission
• Willingness to work occasional evening/weekend events

Key information

Salary: £38,347 per annum, grade 4

Hours: Full time, 36 per week

Contract: Permanent

This is a hybrid working role so you will be expected to divide your time between home working and working on-site at South Kensington.

All positions at the Natural History Museum are conditional subject to
receipt of:

• Proof that you are legally entitled to work in the UK
• A Basic Disclosure Check from the Disclosures and Barring Service (DBS) 
• Satisfactory references covering the last 3 years of your employment or education 
• Health clearance 

The Museum supports flexible working.

Our benefits

In addition to competitive salaries, we offer a wide range of benefits to help you thrive both personally and professionally.

• Wellbeing and work-life balance
• Generous annual leave allowance of 27.5 days holiday plus public holidays
• Enhanced sickness pay to support you through periods of illness
• Wellbeing provision including Mental Health First Aider support and regular learning sessions on wellbeing topics
• Flexible working and hybrid working arrangements where the role allows
• A 24/7 employee assistance programme including face to face counselling sessions
• Occupational health advice and support
• Eye care vouchers for display screen users
• Supportive policies to help you manage life events, for example becoming a carer, menopause, transitioning at work

Financial

• Generous defined contribution pension scheme with employer contribution up to 10% of salary
• Life insurance that will pay 4 times your salary to a beneficiary in the event of your death in service
• Season ticket and cycle loans to help you spread the cost of cycling to work
• Rental deposit loan scheme – to help you spread the cost of a deposit on a rental property
• 20% discount in our NHM shops both online and in store
• Discounts in our on site restaurants and coffee shops, and use of our staff canteen at South Kensington
• Discounts at local shops and restaurants within the South Kensington area

Cultural and lifestyle

• Free entry with your NHM staff pass to a wide range of museums and galleries across London and around the UK
• Every staff member is entitled to 10 complimentary tickets each year to give to friends and family
• Access to the Civil Service Sports and Social Club for a small monthly fee, offering a range of benefits such as discounted tickets to visitor attractions and gym membership discounts
• Access to the NHM Sports and Social Association for a small fee which provides access to our fitness centre at South Kensington and a range of activities and clubs including football and yoga

Family friendly

• Enhanced pay for maternity, paternity and adoption leave
• Flexible working and hybrid working arrangements where the role allows
• Supportive policies to help you manage fertility treatment
• Paid special leave to help you manage unexpected life events or to make caring arrangements

How to apply

To apply, please complete an online application through our recruitment portal.

The closing date for applications is 06 July 2025, 23:59.

First stage assessment for this role is likely to take place in week commencing 21 July 2025.

• Are you ready to kickstart your marketing career in a role where every task helps make education more accessible?
• Do you enjoy bringing ideas to life through creative content and campaigns?
• Are you looking for a varied, supportive role in a friendly, remote-first team?

Then this could be the role for you.

Learning on Screen is looking for a proactive and enthusiastic Marketing Assistant to join our team. This entry-level role is ideal for someone looking to build hands-on experience across digital marketing, events, and communications, while supporting the promotion of our products, services, and partnerships. You will work closely with our Head of Marketing & Sales and Business Development Officer to help drive awareness, engagement and income generation—through campaigns, content, events, and CRM activity.

What you will be doing

• Supporting the delivery of marketing campaigns that promote our services and drive revenue
• Helping manage content across platforms, from LinkedIn posts to website updates
• Assisting with the planning and delivery of online events and webinars
• Updating our CRM, supporting lead generation, and preparing basic performance reports
• Coordinating marketing materials and tracking assets and deadlines
• Contributing to market research and keeping up with developments in the education sector

What we are looking for

• A qualification or relevant experience in marketing, communications, or a related field
• Great organisation and time management skills
• Excellent written communication and attention to detail
• A team player who’s eager to learn, take initiative, and grow
• Some experience with content, digital platforms, or event coordination (even through volunteering, coursework or internships)

You will be part of a small, supportive team working to make a big impact. If you are looking for a role where you can learn by doing and grow your skills in a creative, flexible environment—we would love to hear from you.

About us
Learning on Screen is a membership organisation that champions the use of moving image and sound in post-16 education. We give educators and students access to millions of films, TV programmes and radio broadcasts—spanning over a century—and support our members to use this content confidently and creatively. From expert copyright advice to innovative partnerships, we help bring teaching to life and open up new possibilities for learning. If you're passionate about education, media, and meaningful impact, you’ll feel right at home here.

KEY DETAILS

DISCLAIMER: THERE IS AN OCCUPATIONAL REQUIREMENT FOR THIS POST HOLDER TO BE A CHRISTIAN. See section below for more information. 

Job title: Operations Manager 

Hours: 37.5 hours per week (Flexible schedule across at least 4 days, core hours from 9:00 am to 6:00 pm) with occasional need to work out of hours.

Salary: £32,400 to £36,000 depending on experience

Contract: 12 months with potential/possibility of extension

Reports to: Church Leadership Team (Ministers and Trustees)

Location: Westbourne Grove Church, London W11 (Please note that the nature of the role means that hybrid working is not an option)

Closing date and how to apply:

8.30am on Friday 18th July 2025.

FOR TERMS AND CONDITIONS, HOW TO APPLY AND COVER LETTER INFO, SEE DOCUMENT ATTACHED. 

Other essential information: You must have the right to work in the UK and/or a visa that allows you to work in the UK for the duration of this contract. The Trustees are willing to consider sponsoring a visa for this role.

ABOUT THE CHURCH

We welcome everyone to join with us in discovering Jesus and sharing God’s love, especially by caring for those in need.

Located in a multicultural and socioeconomically diverse neighbourhood, the church actively promotes inclusion, stands against racism and discrimination, and is an equal opportunity employer. 

OUR ETHOS – GUIDING VALUES AND IDEALS

We believe that God is loving, good and just, and chooses to reveal himself to us! He made humans in his image, so we’re designed to live in relationship with him and with each other in community. The world is currently not as God wants, and his plan is to renew the whole of creation. He invites and calls us to the privilege of working with him on this mission.

With this in mind, we want to reflect God’s love and character in our values and actions.

OUR VALUES

• We value growing in relationship with God in a wide variety of ways - welcoming questions and doubts as vital parts of learning and growing. We long for people to know Jesus and follow Him.
• We build relationships on love, compassion, and mutual respect.
• We treat everyone with kindness and dignity, caring especially for those in need, and seeking justice and reconciliation.
• We seek to reflect God’s generosity, integrity and honesty in business.
• We share our beautiful building with the local community and offer a place of belonging, hope, and participation.
• We believe leadership is servant-hearted, and all are encouraged to take part.
• We seek to express encouragement, forgiveness, and lasting hope.

OUR WORK AND MISSION

Our church activities flow out of our community's passions and interests, aiming to embody God's character in all we do.

OPERATIONS MANAGER - ROLE RESPONSIBILITIES

The Operations Manager is a key support for the church’s leadership and heads the staff team providing management over key operational and missional areas of the church’s activities.

This leadership role supports the ethos and ministries of the church and its mission to be a church for the community - discovering Jesus, sharing God’s love, and caring for those in need.

A vital aim for our church’s work in the local community is that our staff relationships, our Venue ministry, our Christian hospitality and how we use and share our building should all reflect God’s character - showing compassion, generosity, and kindness.

The role has a lot of different components, so we’re looking for someone who sees all aspects of this job as an expression of the church’s mission to proclaim the Good News and will facilitate and serve the congregation, the staff and the volunteer teams as they creatively explore ways to express our Christian ethos through the life and ministries of the church. This therefore requires that they are someone who has a mature Christian faith.

They will need to be a “servant“ leader who is mentally agile, energetic, able to schedule and prioritise, a good delegator, a team player, a quick learner and capable of taking initiatives, with a healthy understanding of self-care - we’re not looking for a “hero”, but someone who can work sustainability.

Leadership:

• Work closely with the church leadership team to support the trustees, staff and congregation in the development of church vision, ethos, mission and ministries.
• Create a positive, Christian work environment, and cultivate supportive team working relationships and working practices that align with the church’s mission.
• Lead the staff team, providing effective leadership, management, administration, recruitment, and staff development. Facilitate the team as they represent the church’s values in the day-to-day open house ministries of the church.
• The Operations Manager must be able to represent the church and the church’s Christian ethos in the absence of the Minister.

Building Management:

• Support and develop initiatives that enable every aspect of the building's use, welcome and presentation to be missional.
• Provide effective management, administration, organisation, maintenance, and development of the WGC church buildings and equipment.
• Coordinate with the Estate Manager to develop long-term maintenance plans for the common parts areas of the building.
• Provide the Trustees with regular building management reports.

Compliance and Legal Administration:

Provide effective management, administration, organisation, and compliance with UK laws, for:

• The maintenance of a safe and healthy working environment.
• Safeguarding, equality and inclusion.
• HR matters including safe recruitment, induction, training and employee development.
• GDPR
• Matters relating to Westbourne Grove CIO charity’s Trust Deeds, Constitution and Church Rules, and leasehold responsibilities.
• Requirements as a registered charity (CIO) including timely submission of reports to the Charity Commission.
• Develop and implement policies, risk assessments and safe working procedures and keep them regularly updated and reviewed. Ensure policies and safe working practices are adhered to.
• Provide adequate information, training and supervision to ensure employees and volunteers are competent to do their work.
• Lead in communications with the freeholder, the management company, the estate manager, and church tenants. Oversee any necessary legal input for decision-making and work closely with the WGC Trustees, and external organisations on decisions relating to the common parts of the building.
• Keep administrative records. Provide reports for the Trustees.

Administrative Services and Support:

• Provide administrative support for the Ministers. Develop and maintain administrative, organisational, communications systems and record keeping procedures for the church’s general administration. Maintain membership and constitutional records.
• Administrate the church's IT infrastructure, broadband, phone systems, and utilities accounts and ensure they meet the operational needs of the building and its ministries.
• Assist the Venue Manager to develop and maintain suitable and effective systems, strategy, pricing, communications, contract management, staffing and customer relations.
• Develop the church’s visibility and profile in the community using the church’s website, social media, ArtSpace, and missional displays and exhibitions, ensuring these align with the church’s ethos and mission.

Financial Oversight:

• Oversee provision of financial management information to Leadership team and Trustees, including budgeting, salaries, financial reports, end-of-year statements. Support them in developing financial strategies and policies.
• Oversee the accurate functioning of church financial systems, controls and procedures. Monitor and administrate reserves and investments.
• Ensure WGC's financial practices comply with UK charity regulations. Assist with the filing of the accounts and annual report to the Charity Commission.

Provide financial oversight, management, and support for:

• Venue ministry finances, pricing and strategy
• Finance Administration - ensure all financial records, payroll, pension administration, invoices, and reports are accurate and timely. Authorise payments.
• Manage the buildings budget including liaising with the Estate Manager regarding common parts expenditure.
• Financial interactions with lease and licence holders including new leases, rent reviews, break clauses and lease renewals, insurance contributions.

PERSON SPECIFICATION

Essential Personal Skills and Characteristics:

• A practising Evangelical Christian - Pastoral skills: able to mentor, and support in prayer.
• Leadership and team building: Ability to lead with a servant heart, to encourage, enable and enthuse team members. Emotionally intelligent and resilient. Skilled at delegating. Has the wisdom and confidence needed to handle conflict. Reliable and consistent, creating a stable and secure environment.
• Problem solving: Strong management and administration skills. Strong organisational, strategic, analytical, and problem-solving abilities. Able to think clearly, creatively and collaboratively.
• Attention to detail
• Time-management
• Sound judgement and decision making across many fields of work. Awareness of when wider consultation or authorisation is required.
• Excellent communication skills and interpersonal skills with a wide range of people.
• Flexible and Confident: Works well under stress, supports others when working under pressure. Good at multitasking and responding to the unexpected. Comfortable to work alone and as part of a team. Can-do attitude and open to input from others. Keen to develop existing skills and learn new ones.
• People skills: builds relationships with colleagues. Develops a culture that demonstrates the Biblical “one-another’s” and celebrates life together. Earns trust, able to maintain confidentiality. Speaks truthfully and kindly, takes responsibility, and apologises for their mistakes. Gives and receives constructive feedback lovingly, honestly and humbly. Invests in the development of others. Sensitive to cultural differences and behaves respectfully and appropriately in a multicultural team.
• Committed to excellence to serve Jesus, WGC and those we reach out to. Seeing projects through to completion.
• Self-motivated: pro-active in developing new initiatives and inspiring others. A desire for personal development and willingness to learn and grow.

PREFERRED WORK EXPERIENCE

Candidates should be able to demonstrate either experience in the following areas of responsibility and/or the skills needed to carry out these responsibilities.

Preferred leadership experience – preferably in a church or other Christian organisation:

• The ability to contribute to the management decision making process.
• Understanding of the church and charitable sector.
• Leading and managing projects of a diverse and complex nature in a team-oriented workplace and of delivering operational excellence in challenging environments.
• Leading and creating effective teams and of working co-operatively and collaboratively with others. Experience in delegating effectively.

Other preferred areas of experience, skill and understanding:

• Operations and building management.
• Administrative and operational support,
• Human Resources, including employment laws, practices, and administration.
• Charity compliance, legal compliance with leases, tenancy agreements and customer contracts.
• General church administration, organisation and communications.
• UK Health and Safety regulations and compliance including writing and implementing policies, risk assessments and procedures.
• Safeguarding administration and understanding of training requirements at a team leadership level.
• Oversight of finances and managing budgets. Understanding of financial management systems - able to interpret and define financial reports.
• Venue management.
• Technical experience required for effective team working, including email, online meeting forums, and shared calendars and drives. Proficient in the use of Office 365 suite including Word and Excel.
• Experience in the use of websites and social media platforms such as Instagram and Facebook to promote public awareness. Experience in the use of Square Space, Canva, Photoshop, Illustrator, to produce website and social media content, and for graphic design of posters, church displays and exhibition materials.
• Education: Bachelor’s degree or equivalent experience in the work environment.
• Holds a UK driving licence.

This job description outlines the key areas of responsibility for the Operations Manager role but is not exhaustive. It may evolve based on the church's changing needs and the skills and interests of the appointed candidate. Regular reviews will take place to ensure the role remains aligned with the church’s vision and mission.

EQUALITY, DIVERSITY AND INCLUSION

Westbourne Grove Church is a Christian Charity committed to equal opportunities
and is an ‘equal opportunities’ employer within the parameters of its ethos and values. We make employment decisions by matching the church’s needs with the skills and experience of candidates.

We want all staff members, despite their differences, to know that they are welcomed, respected and included at WGC, able to do their jobs free of discrimination.

As a Christian community we operate according to the principles of our faith and therefore reserve the right to recruit Christians with an understanding of Christian values and support for the church ethos where there is an Occupational Requirement to do so.

Occupational Requirement:
In accordance with schedule 9 of the 2010 Equality Act, the church considers that there is currently an occupational requirement for the holder of Operations Manager role to be:

A mature practising Evangelical Christian: with a personal faith in Jesus Christ, of godly character, committed to personal growth, a worshipper with a passion for God’s Kingdom; a person of prayer, with good knowledge of and respect for the Bible as God’s inspired word; able to apply biblical principles to working life and showing evidence of calling to the role.

They need to:

Be an active member of Westbourne Grove Church.

Understand, be in agreement with, and be happy to promote the ethos, vision and practices of Westbourne Grove Church.

Be willing to accept and abide by the WGC Ethos Statement and Statements of Faith and to work in accordance with the WGC Constitution and Rules.

This Occupational Requirement is in place to:
Provide pastoral and prayer support, missional direction and Christian leadership to the staff team.

Protect our strong Christian ethos and values and to ensure that these are demonstrated in the work and practices of the staff team.

Ensure: that the requirements of the Church Constitution and Rules are followed in all the church practices; that our charitable objective of advancing the Christian faith is understood and carried out by the staff team.

Ensure that the church building is used to its full missional potential so that the local community and visitors encounter something of the life and presence of God.

If you require reasonable adjustments in order to carry out the role or attend an interview at WGC due to a disability, caring responsibilities, or any other reason, please let us know when you apply. Thank you.

TERMS AND CONDITIONS AND HOW TO APPLY

The role is full time (37.5 hours / week - flexible schedule across at least 4 days, core hours from 9:00 am to 6:00 pm) with occasional need to work out of hours.
Please note that the nature of the role means that hybrid working is not an option.

Salary £32,400 to £36,000 depending on the competencies and experience of the successful candidate. The package also includes 28 days’ leave + Bank Holidays, and a workplace pension (with 4% employer contribution) following the successful completion of probation.

In line with our safer recruitment policy, the successful candidate will have to undertake a DBS check and all those invited to interview will be required to complete a declaration of suitability and provide references. References will be taken up prior to appointment.

Please note that you must have the right to work in the UK and/or a visa that allows you to work in the UK for the duration of this contract. The Trustees are willing to consider sponsoring a visa for this role.

Please send your CV and a cover letter – each no more than 2 x A4 pages please - to Charlotte Thackery, Operations Manager (email found on doc attached) 8,30am on Friday 18th July 2025.

Your cover letter should include:

1. Why you would like to work at WGC generally and this role specifically;

2. Why you think your skills and experience make you a good candidate for this role;

3. Describe how your Christian faith informs your life and actions

4. When you could start the job if you were to be offered it.

Shortlisted candidates will be asked to record a 1-minute video of themselves addressing a particular prompt. The highest performing candidates will be called for an interview with members of the WGC team.

Whilst we appreciate the time and effort that has gone into your application we can only correspond with short-listed candidates. If you have not heard from us by 04 August 2025 then your application was unsuccessful. We are looking forward to hearing from you.

Thank you.

We are looking for an experienced and passionate Business Analyst to work as part of our Evidence and Impact Team.

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.

The Evidence and Impact team at Rethink Mental Illness ensures the organisation maximises its impact through data-driven decision-making, robust evaluation, and strategic analytics. The team conducts comprehensive evaluations and economic analyses, including return on investment (ROI) and social return on investment (SROI), to demonstrate programme effectiveness and inform strategic choices.

The team designs and implements predictive models and analytical frameworks to forecast service demand, identify trends, and support resource allocation decisions. They ensure data quality and ethical practices underpin all analysis, transforming complex data into actionable insights for senior leadership and stakeholders.

Collaborating closely with internal teams, external partners, and academic institutions, the Evidence and Impact team drives continuous improvement, innovation, and organisational learning. They also build data literacy and analytical capabilities across the organisation through training and professional development initiatives, strengthening Rethink’s evidence-based approach to improving mental health outcomes.

How you will make a difference

This role supports the organisation through a strong focus on business intelligence, data collation, and analytics. It plays a critical part in ensuring contract compliance through the development of effective systems and supporting quality improvement. The role involves contract reporting and the preparation of PowerBI dashboards, apps, reports, and presentations to inform strategic decision-making.

Key areas of focus include Criminal Justice, Peer Support Groups, People Analytics, Fundraising, Finance, and Risk and Governance. The postholder will work across these domains to provide clear insights and contribute to organisational learning and development.

Working hours for this role are flexible. It is a home-based position, but we value in-person collaboration, so some travel will be required to main office locations (primarily London) and occasional visits to services across the UK.

Diversity, Equity, Inclusion 

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter. 

We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.

Becoming a truly anti-racist organisation 

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here. 

Salary: £38,000 - £40,000 per year

Contract type: Permanent

Location: UK (minimum 2 days a week in our London office)

Work pattern: Full-time, 37.5 hours per week with the opportunity for flexible working hours

Reporting to: Head of Finance and Operations

Please submit an anonymised CV and covering letter (please remove any identifying details such as name, address, photos) by midnight on 07 July 2025.

Your covering letter should outline:

• Your motivations for applying to Mission 44
• How this role fits into your career plans 
• Experience (professional, voluntary or lived) that makes you a great fit for this role in line with our values and the criteria outlined in this job description.

About the Role

In this new role, you will contribute to enhancing the finance function within a growing and dynamic international charitable foundation. The role will enable you to work and continue your professional development across many aspects of the finance function. 

You will play an important part in our finance team’s further growth and professionalisation as Mission 44 extends its reach as a charity working in multiple countries. You will have the opportunity to gain further hands-on experience in driving our day-to-day finance processes, while also leading key projects to enhance our systems and put in place effective financial management of our new US entity. 

This role forms part of our Operations Team, currently comprising our Chief Operating Officer, our Head of Finance and Operations (HoFO), our Chief of Staff, our People and Culture Manager and our Operations Officer. A key part of your role will be acting as finance business partner to our other teams - impact, fundraising and communications - and demonstrating a customer service mindset in helping them achieve their objectives.

We’re looking for a finance professional, newly-qualified or working towards a chartered accountant qualification, wanting to develop their skills and career in a comprehensive finance role and contribute to our mission of helping young people thrive.

Roles and Responsibilities

Accounting (40%)

• Oversee day-to-day transactions, including accounts payable and receivable, for both the UK charity and the newly created US charity
• Ensure that accurate and comprehensive records of accounting evidence for all transactions are maintained
• Monitor cashflow
• Support the HoFO in the month-end process
• Oversee and control monthly payroll with external payroll provider
• Oversee and control VAT returns with external accountants
• Check monthly Balance Sheet reconciliations
• Develop the purchase order system

Financial Planning & Analysis (35%)

• Support the HoFO in the preparation of the monthly management accounts
• Control all accounts payable in dialogue with budget holders
• Finance business partnering with budget holders and the Senior Leadership Team
• Control and account for the use of restricted funds, in alignment with donor requirements and with the Impact team
• Collaborate with the fundraising team to support forecasting and income tracking

Statutory accounts and audit (10%)

• Support the HoFO in the year-end processes
• Support the HoFO in the preparation of statutory accounts, supervising outsourced accountants
• Support audit requests
• Ensure compliance with relevant financial regulations and standards, including charity-specific requirements

Operations (15%)

• Responsible for the financial management of grant payments, in coordination with Grant Managers and Grant Budget Holders
• Drive good practice in procurement and manage the relationship with suppliers
• Support the wider Ops team in ad hoc projects and activities

Skills and experience

Essential

• Newly qualified or part qualified, working towards a chartered accountant qualification (ACA, ACCA, CIMA)
• Able to be hands-on in a small finance team
• Able to drive relationships with outsourced accountants
• Fluent in using spreadsheets for financial information
• Excellent communication skills and the ability to clearly explain complex financial data and concepts to non-finance staff and stakeholders to support decision-making
• Strong critical thinker with keen attention to detail
• Experience of project management and knowledge of project management principles
• Minimum of 3 years of experience in finance or accounting roles, preferably within the non-profit sector
• A passion for and deep understanding of Mission 44’s values

Desirable

• Experience working with Xero
• Experience in a grant-giving organisation
• Experience of working in an international organisation
• Experience of working in a start-up or rapid-growth organisation
• Knowledge of Charity Statement Of Recommended Practice (SORP)

Personal Qualities 

• Passionate about supporting and empowering young people to thrive and succeed
• Highly collaborative, adept at building and maintaining relationships with a wide range of stakeholders
• Customer service mindset, committed to consistency and quality of delivery for colleagues, and embracing feedback
• Committed to inclusion, promoting and embracing diverse perspectives
• Self-starting and flexible, able to adapt to rapidly changing priorities
• High accuracy and attention to detail
• Able to manage the day-to-day while also driving forward longer-term projects and priorities 
• Resilient and adaptable in the face of ambiguity, remaining focused, resourceful, and effective when navigating complex or uncertain situations
• Strong and evidenced commitment to learning, continuous professional development and improvement

Benefits

• Enjoy 28 days annual leave, plus a day for your birthday
• Use our cycle-to-work scheme and free gym access
• Save for retirement with our generous pension package
• We finish every Friday at noon in August
• Optional health insurance and access to an EAP
• Professional development budget of £1k
• Unlimited volunteering leave, as agreed with your manager
• Wellbeing allowance to spend in whatever way works for you
• Competitive parental leave package

Are you a finance/ operations professional with knowledge of the charitable sector? Are you looking for part time, flexible hours with the option to work from home? Would you like an interesting and varied role with friendly and supportive colleagues? If so this could be the role for you.

We are looking for someone to lead the governance, financial and operational management functions of a small charity that helps philanthropists manage their charitable giving.

About us

The Charity Service helps major donors to successfully manage their charitable giving. Our core services include Donor-Advised Funds (DAFs) and strategic philanthropy advice. We also manage our own Greater Manchester Grants Programme.

The role

The Finance and Operations Manager will oversee the charity’s back-office functions, ensuring that the charity meets the highest standards of governance and management and that the charity’s philanthropy services are delivered efficiently and effectively.

The key responsibilities of the role are:

• Providing the accounting and financial management function for the charity.
• Overseeing the management of the charity’s portfolio of investments, including expanding the range of investment options for our DAFs.
• Managing the human resource function.
• Managing the governance function for the charity and supporting the Board of Trustees to govern the charity effectively.

 About you

To apply, you'll need to be able to clearly demonstrate:

• An understanding of the charity regulatory environment.
• Financial management and accounting experience.
• Experience in using accounting software.
• Good communication skills, including excellent report-writing skills.
• A high level of competency in Word, Excel and PowerPoint.
• An ability to work remotely under own initiative and manage time effectively.
• Committed to equality, diversity and inclusion.

Location

Our team are based remotely with some travel to central Manchester. For the Finance and Operations Manager role, you will be required to travel to Manchester to attend in-person trustees’ meetings every quarter.

Benefits

We are committed to providing our employees with a supportive and engaging environment. We offer:-

• Flexible working arrangements that allow you to adapt your working hours to fit alongside family and other life commitments.
• Ongoing professional development and training opportunities.
• A standard 35-hour working week for full-time positions.
• 25 days holiday entitlement, plus the usual public bank holidays in England and Wales for full-time positions (pro-rated for part-time positions).
• Additional leave between Christmas and New Year
• 5% employer pension contribution (with 5% employee contribution).

Our values

The Charity Service is an independent not-for-profit charity driven by our mission and values. We believe in philanthropy that supports charities to achieve their mission, builds strong, open and trusting relationships, and respects and values diversity.

We know that diverse teams make better decisions, and are more creative and stimulating to work in. We aim to foster an inclusive working environment where every individual, regardless of background, feels valued and empowered to contribute.

Application resources

Full job description and person specification attached.

How to Apply

If you are excited by this role and have the relevant skills and experience to apply, we would be delighted to hear from you.

Please apply via the Charity Job website, sending us a copy of your CV with a short covering letter showing how you meet the person specification.

Application deadline: Thursday 10th July

Interviews: Interviews will be held in Manchester on Wednesday 23rd July

Position: Data Operations Manager (Technology/IT)
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Office-based in London, with flexibility to work remotely
Salary: Starting from £35,825 per annum plus excellent benefits
Salary Band and Job Family: Band 2, Profession/Technical
*you’ll start at our entry point salary of £35,825 per annum, increasing to £38,065 after 6 months service and satisfactory performance and to £40,304 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

This year, we’ve embarked on a bold, strategic initiative to enhance our data capabilities.

We’re aiming to improve our data use, integration and analytics to increase engagement, maximise impact and drive forward our strategic goals. With a key focus on: effective and efficient operations; collaboration; and continuous improvement in our Technology, Strategy and Business Intelligence teams.

To achieve this ambition, we’ve developed a new technology infrastructure which we are calling “Sage”. We’re implementing new technology infrastructure this year (such as our new CRM system and suite of data tools – Microsoft Dynamics).

We will be taking a structured and phased approach to transitioning and embedding our new team structures, infrastructure and ways of working as part of Phase 2 of this Project.

Our Data Operations Managers sit within Product and Systems Management team.

Our Data Operations Managers have a key role in ensuring our end to end processes are working through our central CRM system. These processes include the processing of our income through the system such as Gift Aid, regular giving and special events, Direct Debits.

This role also ensures our end to end data flows are fit for purpose and that data within it are clean, accessible and available.

This role is responsible for:

• Custodian of our CRM data and responsible for major data import/export into the system including data validation, de-duplication, cleansing and fixing of data throughout the multiple data systems.
• Responsible for the curation and management of import and export routines of key fundraising data using appropriate tools.
• Responsible for forming and managing how the functions work within the Organisation to build key relationships with key data users to ensure data is correctly ingested
• Responsible for defining and setting standards and principles of data use in the system and fully enforcing these principles across the Organisation and to suppliers.
• Maintenance of legacy systems and processes where necessary

For this role we’re looking for:

• SQL (SSIS, SSRS) knowledge
• Knowledge of Dynamics CRM 365 and associated technology
• Working knowledge of KingswaySoft
• Knowledge of deduplication techniques
• Proven data management skills and experience

Closing date for applications: 9:00am on Monday 14 July 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Role Overview 

The role is responsible for delivering comprehensive HR support across the organisation, covering recruitment, onboarding, training, and support for performance management and employee relations. It includes managing volunteer processes and working closely with both internal managers and external HR and payroll providers. The postholder will play a key role in maintaining effective HR systems, ensuring policy compliance, and supporting a positive workplace culture.

Key Responsibilities 

• Managing end-to-end recruitment processes across multi-disciplinary teams; including recruitment, onboarding, DBS checking, training and development, absence, performance management and leavers.
• Ongoing development, coordination, and oversight of SCT’s volunteer recruitment, onboarding, training, and administration in collaboration with SCT’s managers.
• Working closely with SCT’s outsourced HR support.
• Providing SCT managers with guidance on volunteer recruitment and any management issues.
• Implementing, maintaining and reviewing an annual training plan for all employees.
• Maintaining up-to-date staff files and HR system records including DBS validation, handling confidential employee and volunteer data in line with data protection legislation.
• Supporting employee relations by assisting with complaints, grievances, and disciplinary procedures, including provision of support to managers on all employee-relation matters.
• Working with SCT’s Business Operations Officer to ensure accurate information is provided to SCT’s outsourced payroll administrators to ensure accuracy of all relevant information.
• Supporting the ongoing review, development and improvement of clear, consistent, and accessible policies and procedures across the organisation.
• Working closely with SCT’s managers to promote the ongoing communication, implementation, and participation in the review cycle of policies and procedures.
• Undertaking other reasonable duties that may be required from time to time.

Person Specification 

• CIPD qualified to level 5 or significant HR Management experience will also be considered

• 3+ years demonstrable generalist HR Management experience or similar role types

• Demonstrable experience of working across multiple sites

• Excellent communication skills both in the written form and in person with the ability to adapt to all audiences

• Experience of presenting material and report writing to a range of audiences

Essential Skills and Experience

• Proven experience in managing end-to-end recruitment processes, including onboarding, training, performance management, absence, and leaver procedures.
• Awareness of UK employment law and GDPR, with a willingness to learn and apply policies correctly.
• Understanding of volunteer management, including recruitment, onboarding, training, and administration.
• Experience with outsourced HR support services, providing HR guidance and support to managers, particularly in volunteer and employee management matters.
• Experience in maintaining accurate HR records and handling confidential information in line with data protection legislation.
• Practical knowledge of employee relations processes, including handling complaints, grievances, and disciplinary procedures.
• Familiarity with payroll processes and working collaboratively to ensure accurate payroll data.
• Comfortable using HR databases, spreadsheets, and Microsoft Office tools.
• Excellent organisational skills and attention to detail.
• Strong interpersonal and communication skills, with the ability to work collaboratively across teams.
• Help coordinate internal communications and staff events.

Desirable Skills and Experience

• Experience in developing and implementing annual training and development plans.
• Previous involvement in reviewing and updating organisational HR policies and procedures.
• Experience in the charity or voluntary sector, particularly in managing and supporting volunteers.

We are the UK's only employment charity solely for women with convictions.

We’re led by our vision of a society in which no woman is held back by a conviction, and where she has the support, encouragement and opportunities she needs to reset her life and thrive. 

We work to create better informed and more empathetic attitudes about women with convictions and to raise awareness about the issues that often underlie women’s offending.  In short, we believe no woman should be held back by her past.
 

We’re looking for a new HR Lead to build on our existing policies and processes and take our inclusive and high performing culture to the next stage.  As HR Lead you will be integrated across the organisation, working at both strategic and operational levels to develop our people practices. You will have experience across the HR spectrum but will be especially skilled at coaching managers, undertaking employee relations case work, recruitment, developing organisational culture, and implementing equity, diversity and inclusion within HR practices. Your ability to building trusting relationships with a wide range of people set you apart, as will your passion for the work we do. 

You will join a friendly and supportive team who are passionate about what we do. In addition to a competitive salary we offer flexibility, generous holiday, time off for your birthday and wellbeing days. 

Flexibility

Our London-based staff operate on a hybrid model, working in our office within London South Bank University (one minute from Elephant and Castle tube station) on Mondays and Tuesdays (for full time staff – part-time staff are only required to work one of those days in the office) and at home for the rest of the week. We also have staff outside London who are fully home-based. We would like the HR Lead to work in the London office on either Monday or Tuesday (or both if preferred) but are flexible as to when in the week the remainder of the hours are worked, provided that there is a consistent working pattern each week.   We have specified the number of days for this role as 3-4, meaning a minimum of three and a maximum of four, depending on what the appointed candidate is able to offer on a consistent basis each week. 

Safer Recruitment  

Working Chance is committed to providing a safe environment for all those who work at and with Working Chance. The safe recruitment of all those who undertake work here is the first step to ensuring that we are fulfilling this commitment. 

All positions at Working Chance are offered subject to the following conditions:

· Receipt of satisfactory references covering the last 3 years of your employment or voluntary work.

· A Basic Disclosure Check.

· Proof of your identity and that you are legally entitled to work in the UK. 

Working Chance actively encourages and supports the employment of people with lived experience of the criminal justice system. We want to be representative of the people we are here for, so we welcome applicants with lived experience. For more information please take a look at our Recruitment of People with Lived Experience Policy, available on the CharityJob page for this role.