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Top job
London 1.73 miles
Up to £35000 per annum + excellent benefits
Top job
Holborn 1.33 miles
£50,000 - £60,000 per year (DOE)
Bloodwise are seeking an experienced and outgoing Head of Research to lead the development and implementation of our research strategy,
The British Society for Rheumatology
EC4Y, London 1.53 miles
£40,000 - £55,000 per year
Exciting opportunity for a talented finance professional keen to make a big impact in a small team!
Church of England
London 0.83 miles
c. £51,000 dependent of experience
Teenage Cancer Trust
W1T, London 1.11 miles
£41.000 - £43.000 per year
The British Society for Rheumatology
EC4Y, London 1.53 miles
£40,000 - £55,000 per year
The British Society for Rheumatology is looking for an experienced Head of Operations to cover a 1 year maternity contract.
Serpentine Galleries
Kensington 2.51 miles
£60,000 per year
Page 1 of 30
London 1.73 miles
Up to £35000 per annum + excellent benefits
Job description

Age UK is a charity for everyone, and our vision is a world where you and your loved ones can make the most of later life. If you are looking to use your technical expertise to make the UK a better place to grow old, then we might have the job for you.

Like any large organisation we have a complex IT infrastructure, and its optimum performance is integral to the work we do. As such, we are recruiting for an experienced IT Incident Manager to join the team and act as the primary escalation contact for major IT incidents, ensuring normal service is resumed as quickly as possible with limited impact on operations.

What will you do?

* Act as a primary escalation point for IT incidents
* Plan and manage support for incident management including tools, processes & procedures, and suppliers.
* Develop and maintain incident management systems
* Maintain relationship between service providers and customers to ensure a thorough understanding of the customer and their business drivers
* Ensure service performance reports are produced and SLA targets are monitored, and failure to achieve SLAs reported on

About you.

* Experience in a similar IT incident services role i.e Incident Manager, Major Incident Coordinator, Customer Relations Manager
* Experience of managing and supporting applications, infrastructure and networks in a complex IT environment
* Working knowledge of Azure including performance optimisation
* Excellent interpersonal and organisational skills
* An efficient approach to incident management resolution
* Ability to use monitoring tools and provide analysis
* Office 365 troubleshooting and configuration

What we can offer in return

We can offer a varied and challenging role in a friendly team and collaborative environment. Initially the role is for a 12 month fixed term period.

We can also offer a competitive salary between £34,000 and £37,000 and excellent benefits, including pension (we pay up to 9%), 26 days annual leave + bank holidays, season ticket loan, life assurance, healthcare cashback plan, flexible working and much more.

Additional Information

For a full list of benefits please click here

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

More about Age UK
Age UK

Who we are

Age UK is the country's largest charity dedicated to helping everyone make the most of later life. Read more

Refreshed on: 04 December 2019
Closing date: 13 December 2019
Job ref: Grp00413
Tags: IT
Job closes in 1 week
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