Head of learning and development jobs in city of london, essex

Jangala is seeking a technically adept and impact-driven person to generate insights from our internet inclusion projects across the UK and internationally. This role will be central in demonstrating the outcomes of Jangala’s programmes, improving our products and support to partners, and contributing to our organisational learning as we aim to deliver socially impactful internet to  4 million people by 2030.

This is a unique opportunity for a candidate equally comfortable designing and conducting qualitative field surveys and focus groups  as they are working with large-scale datasets. You will work directly with rich telemetry from our connectivity devices - complemented by interviews, surveys, and case studies - to understand and communicate the real-world impact of digital inclusion.

About Jangala

Jangala is a technology charity dedicated to providing essential internet access globally, with the goal of  connecting 4 million people to the internet  by 2030. Founded in 2015 as a volunteer initiative providing Wi-Fi to 5,000 people in the Calais Jungle refugee camp, Jangala offers a unique approach through its novel connectivity solutions, and takes great pride in its strong partnerships with international aid actors, grassroots organisations and public bodies. To date, we have directly connected 100,000 individuals across 36 countries.

We are driven by a vision of equalising technology for everyone, and are fully committed to addressing the realities of digital exclusion and the fragilities of internet connectivity, both in the UK and around the world. As a non-political, non-governmental registered charity, we focus on bridging the digital divide and enhancing connectivity resilience.

Since our full-time founding, we’ve made a significant impact through innovative technology and robust partnerships. Big Box, our rugged connectivity champion, serves critical and challenging deployments, from response teams in an emergency zone to a remote educational hub. Get Box, developed rapidly during the COVID-19 pandemic, ensures that households and individuals are able to  stay connected to the internet, whatever their circumstances. 

Details of the role

You will design and deliver Jangala’s monitoring, evaluation and data analysis activities. The role will report to Jangala’s Head of Programmes and be a member of the Jangala’s programmes department which leads on the delivery of Jangala’s donor-funded programmes in the UK and internationally, deploying Jangala’s award-winning technology and developing partnerships with community groups and grassroots organisations, charities, local authorities and the United Nations.

Key responsibilities will include:

• Designing and implementing Jangala’s M&E and data analysis systems across UK and international projects, aligning with our 2030 Vision and Theory of Change, as well as donor requirements

• Leading the design and implementation of both quantitative and qualitative data collection tools, including structured surveys, stakeholder interviews and case studies, ensuring methods are ethical and appropriate for diverse contexts

• Developing pipelines and scripts (primarily in Python) to analyse and interpret device telemetry data - eg. usage patterns, uptime, throughput and context-specific behaviours - across tens of thousands of devices operating in a variety of contexts

• Integrating qualitative findings with telemetry and survey data to develop a holistic understanding of impact, progress against indicators and our Theory of Change

• Collecting and analysing data and feedback from partners, end users and stakeholders eg. interviews, surveys and the development of case studies

• Collaborate with delivery partners and external stakeholders  to carry out M & E activities and report creation

• Ensuring the secure and organised storage of M&E data and supporting system improvements for capture and access

• Supporting fundraising and communications through evidence-based storytelling and impact narratives

The person we're looking for

We are open to applicants from a variety of professional backgrounds, but the ideal candidate will have a strong combination of data analysis skills, experience in M&E or social research, and a passion for digital inclusion and social impact.

We understand that many people - especially people who identify as women, people from ethnic minority backgrounds or from other underrepresented groups - only apply for jobs when they believe they match 100% of the criteria. If you don’t meet all the criteria but you’re inspired by Jangala's mission and are eager to work on programmes that help some of the world’s most excluded populations, we want to hear from you.

Core Requirements:

• At least 3 years of professional experience in a relevant field (eg. data analysis, M&E, research, social impact)

• Experience with quantitative and qualitative research design, survey tools, and statistical methods

• Proficiency in Python/Julia data analysis and visualisation; ability to work with large or structured data sources and build reproducible analysis pipelines

• Familiarity with tools such as Excel, Kobo Toolbox, Dovetail or SPSS

• Strong communication skills, including the ability to present complex data clearly to non-technical audiences in reports and presentations

• Excellent interpersonal skills, including the ability to collaborate across technical and programme teams, and with partners

• An understanding of data protection principles, and an appreciation of ethical considerations of M & E activities involving underserved communities, including in conflict-affected countries

• Commitment to Jangala's mission and values

Desirable Requirements:

• Prior experience in one or more of the following sectors: technology, humanitarian, UK charities or international development sectors

• Working knowledge of additional languages besides English, particularly French, Spanish or Arabic

• Experience with geographic data, real-time telemetry or Internet of Things platforms

• Familiarity with Theories of Change and logical frameworks

• Willingness to travel for short project-related assignments

Important details

Jangala’s office is based in London and operates a remote-first working policy. However this is a UK based role and travel to our London office will be required for mind-mapping and collaborative work at least once a week. 

We are committed to creating an environment that attracts, motivates, and supports the best people from all backgrounds. This includes:

• Flexible working (general arrangement is one day in the office per week)

• 29 days of paid leave a year, on top of paid bank holidays (in a normal year that’s 37)

• Quarterly bonus assessed on a whole team level

• 5% employer pension contribution

• Gender inclusive office facilities

• Free gym and climbing membership

• Potential shadow share options in future commercialisation

• Enhanced parental leave

• A real focus on learning and development with each person having an L&D budget

• Yearly opportunities to volunteer and gain on-the-ground experience of the impact Jangala is having in communities and disaster areas

• Team days out

• A hiring process that emphasises experience, talent and motivation, rather than academic qualifications or CV specifics

We welcome applications from people of all gender identities, ages, sexual orientations, nationalities, religious beliefs or none. We particularly encourage applications from groups traditionally underrepresented in the technology and charity industries. Please note that we are only able to accept applications from individuals who already have the right to work in the UK.

If you’re motivated by our mission and believe you can help drive Jangala’s demonstration of its impact and continuous improvement during the next phase of the organisation’s journey, we’d love to hear from you. Please send a CV (1-2 pages) and a cover letter (1 page) detailing why you’re a great fit for this role

SCIE Vision 

We are committed to building a society which enables people who draw on social care to live fulfilling lives. 

At the SCIE, we are driven by our values: 

·       Progressive – always learning and developing. 

·       Inclusive – working together for equality, diversity, and fairness. 

·       Credible – evidence-based, robust, and reliable. 

·       Transparent – open and honest. 

The role:

A great opportunity for you to join our small, friendly team and make a real difference to people’s lives by:

Coordinating and bringing together the day-to-day planning, monitoring and tracking of assigned workstreams, to report as per SCIE’s agreed Governance process for the DHSC Programme. 

With a proven ability to draw on and shape, sustain and lead on Programme Management you will coordinate activity that requires collaboration with a range of different stakeholders, creating appropriately robust but flexible processes and structures.

Working closely with responsible Programme Head and Programme Director to support a proactive approach to organisation, problem-solving and innovation. 

What we are looking for:  

Example as below  

• Understanding of project and budget reporting, with the ability to prioritise effectively. 

• Ability to build positive relationships with colleagues and external partners.

• Good oral and written communication skills.   

• Strong planner with good attention to detail, communication, time management and analytical skills.   

• Proven ability to analyse qualitative and quantitative data to report on variances in performance of KPIs. 

• A proactive approach to organisation, problem-solving and innovation. 

• Commitment to equity, diversity, and inclusion 

• Understanding of Social Care Practice

• Experience of leading programmes

• Experience of leading teams

• Experience of using ICT effectively

What we offer in return: 

We offer excellent staff benefits including a competitive salary and homeworking allowance. We provide an employer pension contribution above the statutory minimum, an award-winning employee assistance programme, and an attractive holiday package which rises with length of service. Benefits of working for SCIE can be found here Work for the Social Care Institute for Excellence - SCIE  

If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact us. 

The Executive Assistant will manage the CEO's diary, emails, coordinate meetings, handle key communications, and lead the CEO's office. The Executive Assistant will also support the CEO in strategic planning and liaise with stakeholders on the CEO's behalf.

Experience:

• Thrives in a fast-paced environment: Colleagues can be surprised by the fast pace we operate at. The Difference is an agile organisation and the candidate will need to adapt quickly to shifting priorities on a frequent basis.
• Works with high autonomy: Staff who thrive at The Difference have a demonstrated ability to take full ownership of tasks, proactively anticipate challenges and take initiative without constant direction to ensure seamless support and operational success.
• Ability to take ownership over self-development: This role promises insight into how a start up organisation grows and is run, with opportunity for the candidate to grow in areas of interest.
• Strong communicator: A clear communication style which is concise and effective - both verbally & written - as well as strong interpersonal skills.
• Stakeholder management: Evidence of having established, developed and managed effective relationships with a range of senior stakeholders.
• Organisation & project management: A track record of coordinating projects to tight timelines and a high standard, communicating proactively if timelines need to shift; as well as sharp attention to detail and thorough approach to organisation and project management.
• Agility in problem-solving: Ability to thrive in a fast-paced start-up environment, comfortable with making decisions in ambiguous contexts and rapidly diagnosing any need to reprioritise and change course; ability to think creatively/laterally and strategically to find the most effective solution.
• Values: A career or personal experience which evidences shared values with The Difference (see above) and a person

Law Centres tell us that their biggest concern right now is staff recruitment and retention. Supported by the Advice Workforce Development Fund, Law Centres Network has undertaken a programme of work to help ensure the long-term sustainability of the Law Centre workforce. Although initially focused on London, this work will benefit our network across the UK as we gain deeper insights, develop best practice, and co-produce new approaches.

We are looking for someone to work with Law Centres across London and co-ordinate a joint effort between Law Centres, LCN and other partners to improve recruitment, career progression, and staff retention in Law Centres and the wider social welfare legal advice sector.

We are the Law Centres Network (LCN). We make the UK a fairer place by helping people get justice, even if they cannot afford a lawyer. For nearly fifty years, we have been at the centre of a movement for social justice and we believe that people in greater need should get more help. Together with local Law Centres, we deliver faster, more accessible and more joined-up help. We do this by supporting Law Centres to get more help to people in need, bringing Law Centres together to solve systemic problems, and speaking out for change.

Many problems that people face involve the law – being treated unfairly at work, issues with their landlord, problems with welfare benefits, or being discriminated against. Law Centres employ lawyers and other professionals, who are experts in this kind of everyday problem. They give people legal advice and can represent them if they need it. They use the law to solve problems that hold people back, so they can get on with their lives. There are over 40 Law Centres across England, Wales and Northern Ireland.

We are currently seeking a HR Business Partner to join us at Battersea. This role business partners with our Operations, Intake & Rehoming, Volunteering, Animal Welfare and Clinic teams. The postholder will build collaborative relationships with leaders and managers to drive change and create positive impact for teams and individuals through a range of people practices and interventions.

The role of the HRBP is to critically question information and evaluate it to make judgements and decisions that mitigate people risks. We are looking for someone to consistently role model professional principles, behaviours and values, collaborating with colleagues and providing insights and guidance to co-create solutions that help business areas to achieve their plans and positively impact on the employee experience.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 23rd May 2025
Interview date(s): w/c 2nd June 2025

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Purpose of the role

At NEON we believe that organising is crucial if we’re to build the power we need to win a new economy and deepen cross-community solidarity at a time of political polarisation. A central part of our new strategy - and this role -  is to support movement organisations and organisers to build their capacity to do what we call Transformative Organising - where we transform the conditions we live in, transform ourselves and transform who has power in society. We use a combination of trainings, 1-2-1 mentoring and strategic partnerships with movement organisations to give organisers the tools, skills and confidence they need to build a base with those at the sharp end of the crisis, develop politically conscious leaders, and plan strategic & escalating campaigns that win. You’ll work with our Head of Organising and colleagues in the Movement Building Hub to scale up this offer over the coming years, with a particular focus on the housing, climate and migration movements, as well as supporting movements to tackle a rising far-right. 

What you will be doing

1. Deliver organising trainings to social movement organisers and campaigners, using content from our Transformative Organising programme and working closely with our Head of Organising and NEON trainers. These will be a mix of shorter workshops and multi-day trainings, blending in-person and online delivery, and you will be supported to experiment with different delivery models to meet movement needs. 

2. Work in partnership with organisers, organisations and coalitions to build their organising capacity over the long-term, through ongoing mentoring and hands-on support and training.

3. Conduct extensive 1-2-1s with movement organisers, to strengthen relationships, explore opportunities for collaboration and understand movement needs. 

4. Support the development of a network of UK-based organisers, and create spaces for collective learning and ensure NEON’s organising offer meets the needs of organisers on the ground.

5. Work with the Head of Organising to periodically review and update NEON’s Transformative Organising content, staying responsive to movement needs and incorporating the latest organising practices and tools. 

6. Organise public events on organising topics, including webinars and workshops, bringing together organisers from across social movements

7. Contribute to the Movement Building Hub’s wider work, including the organising components of our Worker-led Transition programme and our work to build the strategic capacity of movement leaders and organisations. This role will also contribute to cross-organisational work in NEON’s key focus areas (migration, housing, climate, and tackling the rise of the far-right), as well as projects to support the development of NEON’s internal culture. 

Who you are

This isn’t a tick box exercise and we don’t expect you to meet all of the criteria - it’s more to give both us and you an overall sense of the role, and how the skills and experience you have might map onto it. 

We’re looking for someone with a: 

1. Proven track record of using organising tools and approaches to plan and deliver successful campaigns, with at least 3-5 years of experience. This might include doing base-building, conducting outreach, mapping, organising mass meetings and actions, or integrating political education into campaign planning 

2. Ability to deliver a strategic and escalating organising plan in a fast moving  and politically complex environment 

3. Experience of delivering trainings, including to those at the sharp end of injustice, with a passion for being and developing as a trainer

4. Understanding of UK social movements, their strengths and weaknesses, and opportunities for NEON to provide support 

5. Good communication and relationship-building skills, with the ability to communicate complex ideas clearly and sensitively, and work effectively with a range of movement organisations and individuals, including those directly impacted by injustice and oppression

6. Excellent planning skills to ensure projects are designed delivered to a high standard

7. Ability to work independently and flexibly in a dynamic organisation

8. Willingness to occasionally work unsociable hours (always repaid with TOIL)

9. Proven understanding of anti-oppression work and commitment to tackling all institutional forms of oppression, bigotry and exclusion

10. An affinity with NEON’s aims, objectives and organisational values of solidarity, generosity and respect.

DFN Project SEARCH offer an evidence-based supported internship model which takes place entirely in the workplace.  The programmes provide continuous support to young adults with a learning disability, and autistic people who are aged between 16 – 24 with an Education Health and Care Plan, or equivalent, in their final year of education.

You will be required to identify opportunities to develop and grow DFN Project SEARCH programmes across a geographical area with the aim of supporting the organisation to ensure that as many people as need it have access to DFN Project SEARCH programmes.

In addition, you will be required to develop strategies to ensure that the operational programmes in your area are achieving at least the average outcomes expected for young people in our programmes and so you must be committed to continuous improvement.

You will be specifically required to develop strong partnerships and train and support colleagues within your area. You may also be required to support colleagues promoting DFN Project SEARCH in other areas, further European projects as required and contribute to the development of relevant UK focussed materials.

As a Programme Specialist you will be expected to:

• Demonstrate effective project planning and preparation so that each project delivers achieves the highest quality programme possible and outstanding employment outcomes for the interns.
• Establish effective working relationships with schools, colleges, local authorities, employers and the project professional staff to promote the building of excellent, high quality partnerships at each site to ensure the effective running of programmes and promote sustainability in a volatile environment.
• Take an active part in decision making, planning and audit processes of each project
• Ensure that you implement DFN Project SEARCH policy and have a clear understanding of required quality standards and criteria which constitute effective teaching and learning
   

YOUTH DEVELOPMENT LEAD (OASIS ASHBURTON PARK)

FULL-TIME, 40 HOURS PER WEEK

SALARY:  £33,422 per annum

LOCATION:  CROYDON

PROJECT: 100 YEARS OF ASHBURTON PARK   

Want to make your community and local park a better place?

Will you support young people to recognise and reach their potential?

Are you passionate about how education and youth work can work alongside each other to make a positive impact on young people’s lives?

Want to be part of a supportive, dynamic, fun & quality team?

Oasis Ashburton Park are now in a position to employ an experienced Youth Development Lead to work alongside wider team in Croydon. The role will be focussed on the Ashburton Park area (surrounding Oasis Academies; Arena, Shirley Park and Ryeland’s) working closely with the academies as part of Oasis Ashburton Park and the ‘100 Years of Ashburton Park’ Project funded by The Heritage Lottery Fund.

As a Youth Development Lead you will;

• Develop and oversee a Youth Advisory Panel to ensure that youth voice is central to the design of our Youth Engagement Programme and the 360 Youth Centre.
• Develop and oversee the Youth Engagement Programme as part of the ‘100 years of Ashburton Park Project’ including a range of activities in and nearby to Ashburton Park, including after school drop-in’s, evening sessions, group work and one-one mentoring.
• Support the development and engagement of young people in a Food Growing Enterprise based at Ashburton Lodge.
• Work closely with Croydon Council and other partners to support young people to engage with a wide range of programmes and activities that are part of the ‘100 years of Ashburton Park Project’.
• Deliver open access sessions, group and one to one interventions with young people including; half term, afterschool, evenings and residentials, using a planned youth work curriculum.
• Line manage youth workers, sessional youth workers and youth volunteers to plan, deliver and evaluate youth work termly.
• Contribute to the development of youth work across the area and lead on specific areas of work on behalf of the team.

Amongst other requirements, the successful post holder must have:

· Relevant experience OR qualification in Youth & Community (JNC), Social Work (QSW) or SEND.

· Proven experience working with young people ‘at risk’.

· Reliability, with a flexible approach to changes and able to work unsociable hours.

· Experience of project and/or people management

As part of the package, Oasis offers:

• A pension scheme, currently offering 7% employer contribution.
• A generous holiday allowance and training opportunities.
• A supportive, friendly work environment, with flexible working arrangements.

If you are interested in this position, please email a CV and covering letter detailing why you feel you are suitable for this role. Please visit the Oasis Chartiy Jobs website for further information.

Completed applications should be returned by 5pm 23rd May

Round one Interviews will take place on W/C 2nd June

Round two interviews will take place on W/C 9th June

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. If you require any assistance to overcome potential barriers to application, please let us know. 

Oasis is a multi-national charity supporting young people and their families in 10 countries worldwide. Our vision is for building healthy communities: places where everyone is included, making a contribution and reaching their full potential.

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. 

The successful candidates must have the right to work in the UK.  Oasis cannot assist with sponsorship or visas.

Oasis supports Equal Opportunities.  Registered Charity No. 1163889

Senior Recruitment Officer (Attraction and Selection)

�� Location: London or Birmingham, with hybrid remote working
⏳ Hours: Full-time (37.5 hours per week). We welcome applications for 0.8 FTE and are open to flexible working (e.g. school hours)
�� Salary: £33,000 per annum (includes £2,000 London weighting)
�� Contract: Permanent
�� Start Date: ASAP, depending on candidate availability

Join us to help recruit the talent that drives educational equality

Are you a driven and creative recruiter passionate about connecting purpose-led professionals with impactful work? We’re looking for a Senior Recruitment Officer to lead on the attraction and selection of exceptional tutors who will help students across the country succeed in English and maths.

As a key member of our Operations Team, you’ll lead national tutor recruitment campaigns, guide candidates through the selection process, and manage a small team to deliver a fast, fair, and inclusive hiring experience. You’ll work with a diverse pipeline of UK-based university students, graduates, and professionals seeking flexible, meaningful work—helping Get Further meet ambitious recruitment targets that support our growth and impact.

About Get Further

Get Further is an award-winning education charity helping students from disadvantaged backgrounds to secure key English and maths qualifications. We work in further education colleges and sixth forms, providing high-impact tuition that improves student outcomes and opens doors to higher education, apprenticeships, and employment. Our programme has been independently proven to significantly improve student progress.

Key Responsibilities

As Senior Recruitment Officer, you will:

• Lead on recruitment for Tutors and Lead Tutors across subject areas and regions, ensuring recruitment targets are met
• Develop inclusive, innovative strategies to attract university students, graduates, career changers and other talent pools
• Design and deliver engaging tutor attraction campaigns, creating compelling content and managing social media outreach
• Plan and deliver recruitment events (e.g. webinars, careers fairs, university drop-ins), building strong external partnerships
• Manage the front end of the recruitment pipeline, ensuring candidates have a smooth and supportive journey
• Coordinate and oversee internal assessment centres, interviews, and scheduling
• Line manage a small team of screeners and assessors
• Use CRM systems such as Salesforce to track applicants, evaluate performance and improve the recruitment process
• Support wider organisational recruitment as required, including for central team roles

Who We’re Looking For

You’ll be an enthusiastic and strategic recruiter with a passion for educational equality and inclusive hiring. You’ll enjoy building relationships, bringing ideas to the table, and creating a brilliant experience for candidates from start to finish.

We’re especially keen to hear from candidates with experience in:

• Graduate recruitment
• University outreach and engagement
• Charity sector hiring
• Marketing or campaign management related to recruitment or education

Essential Skills & Experience

• Strong commitment to Get Further’s mission and values
• Knowledge of graduate recruitment, marketing or advertising strategies
• Previous experience in recruitment or marketing
• Excellent communication and interpersonal skills
• Highly organised, with strong attention to detail
• Able to work independently, take initiative, and solve problems creatively
• Confident using Microsoft Office, particularly Word and Excel
• A collaborative team player with a flexible approach
• Committed to safeguarding and data confidentiality

Desirable

• Experience using recruitment platforms or applicant tracking systems
• Familiarity with Salesforce or other CRM software
• Knowledge of the further education or university sector
• Experience in or passion for the charity sector

What We Offer

• ✅ 36 days’ annual leave (including bank holidays)
• ✅ Flexible and remote working options
• ✅ Professional development and training opportunities
• ✅ Termly in-person team development days in our London office
• ✅ A friendly, supportive team and a mission that matters

How to Apply

Your application must include: 

· A CV of no more than 2 sides of A4; and 

· A supporting statement which includes your answers to the following three questions: 

Why do you want to work for Get Further? (Max 250 words)

Demonstrate your experience against the following three areas (250 words each):

• Setting and achieving targets
• Delivering a 360° recruitment process
• Managing time efficiently across multiple projects

What two aspects of the role would be most challenging for you and how would you address them? (Max 300 words)

Please submit your application via our website: Jobs - Get Further by 3rd June.
Incomplete applications will not be processed. The first-round interviews will be held online w/c 10th June, followed by a second in-person interview w/c 18th June (London).

This is a UK-based post and applicants must be living in and have the right to work the UK; if applicable please detail your visa status in your covering email. Get Further is an equal opportunities employer and will not discriminate against any candidate on the basis of any characteristic protected by the Equality Act 2010. Please let us know if you require any reasonable adjustments to be made throughout the recruitment process.

Department: Mass Participation
Location: hybrid – minimum one day per week at our Aldgate, London head office
Hours of work: 37.5 hours
Contract: permanent, full time
Salary: £48,000 – £53,000 per annum
Closing date: Wednesday 21st May at 11.59pm
Annual leave: 33 days (plus eight bank holidays)

Benefits

• enhanced maternity, paternity and adoption leave, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
• free health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• free, confidential employee assistance programme (Medicash)
• access to a wellbeing app
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development opportunities including bespoke training and access to LinkedIn Learning)
• commitment to employee health and wellbeing.
• we have a Menopause Friendly accreditation and are a Disability Confident employer

Background

Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.

Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.

About the role

This is an exciting opportunity to join Dementia UK as Senior Mass Participation Manager. Leading a team of nine, you’ll be responsible for delivering a successful strategy and operational plan for virtual events and mass participation products, ensuring sustainable growth and impact.

Working within the Fundraising team, this role involves driving the development of engaging campaigns that increase supporter numbers and income, all while providing an excellent supporter experience. Collaboration across the charity is key to ensuring the programme runs efficiently, with decisions informed by data, supporter insights and market trends to help identify opportunities.

In partnership with the Head of Mass Participation, you will help shape and deliver the programme’s strategy, develop and monitor the annual budget and report on performance with clear analysis of any variances. The role also includes leading the creation and delivery of an insight-led marketing strategy.

To be successful in this role, you will have significant experience in mass participation fundraising and virtual events, with a strong track record of growing income. Confidence in setting and managing large budgets, reporting on KPIs and adjusting plans as necessary is essential. An understanding of supporter and stakeholder needs is vital, with the ability to use insight to shape effective communications and stewardship. You’ll also be an experienced team leader who can motivate and guide others to deliver results.

If this sounds like you, join us in making a difference in the lives of those affected by dementia.

Our culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.

Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

Dementia UK is a Disability Confident Employer. If you’d like support to make an application, contact the recrutiment team.

This role will be subject to a Basic DBS check.

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs

1.Duties and key responsibilities

Donor Stewardship and Reporting 

•Research, manage and develop relationships with a portfolio of donors informing, educating, and inspiring them about MAP’s work, and asking them for donations either directly in application or facilitating asks by peers. 

•Create a personal plan for each ‘qualified’ donor, taking into account the individual donor’s interest, motivations, giving patterns, any information they need to support our work. Execute that plan on a timely basis plan so that individuals are retained and upgraded. 

•Work with colleagues to secure appropriate project information, including budgets, to create effective offers, proposals and cases for support.

•Create reports that accurately reflect activity and performance for donors who have supported specific projects, to show the impact of their gift

•Ensure that all major givers in your portfolio are provided with the highest level of stewardship and take overall responsibility for your own contacts and annual workplan.

•Ensure the upkeep of a database and filing system on all existing and prospective donors.

•Provide regular reports to the Philanthropy Manager and Head of Philanthropy. 

•Develop relationships with Trustees, Patrons and other ambassadors/high net worth volunteer fundraisers of MAP, where appropriate. 

Events

•Ensure that appropriate donors/prospects/influencers are invited to cultivation and fundraising events and to attend these events in the UK.

•Support in the development of Philanthropy team events, including dinners, receptions, and donor field visits, as part of a project team

General

•Work closely with colleagues in the Philanthropy team and other colleagues, maximising all opportunities and supporting a dynamic, successful, and professional team

•Ensure that data security is maintained and that legal and regulatory requirements are fully complied with (such as Data Protection, ICO, Fundraising Regulator and, Institute of Fundraising Regulations), keeping informed of trends and developments in the UK fundraising marketplace. 

•Undertake other tasks as necessary to achieve the overall objectives of the team and the organisation.

2General Responsibilities   

•Support the mission, ethos, and values of MAP.

•Carry out other associated duties as may arise in line with the broad remit of the position.

•Support and promote diversity and equality of opportunity in the workplace.

•Work collaboratively with others in all aspects of our work.

PERSON SPECIFICATION

Skills and abilities

Essential

•Strong interpersonal skills, ability to build rapport quickly and maintain strong relationships

•Clear and thoughtful communicator with the ability to tailor messages to different audiences, including presenting information when required

•Self-motivated and pro-active in seeking out answers to problems.

•Ability to deal with information confidentially and respond with sensitivity.

•Ability to confidentially deal with all levels of staff and key stakeholders with tact and integrity.

•Strong attention to detail

Desirable

•Understanding of overseas humanitarian and development issues.

•Knowledge, understanding, and experience of Palestine or the Palestinian cause and community.

Experience

Essential

•Driven, proactive and externally focused, able to spot and create opportunities. 

•Experience of supporting or managing externally facing events. 

•Experience of writing reports or of investigating, collating, summarising, and disseminating research.

•Experience of writing & presenting cases for support, letters, and proposals.

•Experience of using a database to support targeting and research.

•Ability to prioritise and work on numerous projects simultaneously.

Desirable

•Experience of securing support from UK-based and overseas donors, supporters or trusts.

•A good understanding of major donor fundraising.

Personal attributes and other requirements

•Commitment to MAP’s aims and values

•Commitment to anti-discriminatory practice and equal opportunities.

•Commitment to upholding the rights of people facing disadvantage and discrimination. 

•Commitment to a zero-tolerance policy on sexual exploitation & abuse/safeguarding.

•Commitment to personal learning, development, and improvement in pursuit of own objectives and those of the team and organisation 

•Strong administrative skills; computer literacy; good numeracy.

•Ability to work weekends/evenings on occasion to support events and other activities in the UK, and to travel overseas where necessary.

Job purpose

This is an exciting time to join Action for ME. With developments in research and policy alongside delivering services which are in high demand, you will enjoy working in a fast-paced and continually changing environment. You will be responsible for overseeing operational programme design and delivery, reporting of progress, and measuring the impact of all Action for ME work to improve the lives of people affected by ME. Better meeting their needs today while taking action to secure change for tomorrow. You will also assist the Chief Executive in implementing the organisational strategy, and by adapting and evolving delivery models on the ground. As you will have operational management and oversight for our Healthcare Services and hold the Designated Safeguarding Lead role for the organisation, you will bring considerable services-related experience at a management and leadership level. The Chief Executive will focus predominately on external matters and therefore you must have experience of managing an organisation to achieve high quality programmes with evidenced impact and motivated teams. You will act for the Chief Executive on topics, as agreed, and deputise during their absence.

Key duties

1. Leadership

• Ensure that children and adults with ME are at the heart of everything we do through meaningful engagement and participation to influence all aspects of our work.
• Deputise for the CEO and represent and promote the Charity at national meetings and events.
• Deputise for the CEO during periods of absence, and in relation to specific matters, issues or elements of operation as delegated from time to time by the CEO, ensuring a consistency of approach and decisions aligned with the organisation’s objectives.
• With the CEO and HR Business Partner, lead on implementing the People and Culture Strategy and ensuring our Equity, Diversity, Inclusion and Belonging plan is achieved.
• To provide support, leadership and coaching to the Management Team to ensure the smooth running of the organisation and development of the Charity.
• Contribute to the development of the overall strategy for Action for ME, ensuring that the best use is made of available resources within agreed priorities. Ensure that agreed strategy is delivered to target and in line with agreed budgets.
• Work closely with the Chief Executive and Trustees to ensure effective reporting to the Board and sub-committees.

2. Operations & management

• Manage the day-to-day operations of the Charity ensuring high quality service provision that meets all best practice, legal and regulatory frameworks and internal policies and procedures.
• Hold overall management responsibility for our Healthcare Services including the role of the CQC Nominated Individual, ensuring all regulatory requirements and compliance are met.
• Manage the staff and volunteer team, including holding regular meetings and ensure the efficient running of the office ensuring a culture that supports, inspires and motivates the team while ensuring required standards and quality are met at all times through effective performance management.
• Act as the organisational Designated Safeguarding Lead (children and vulnerable adults), working closely with the Designated Safeguarding Officers, colleagues and the Safeguarding Lead Trustee; facilitate the annual safeguarding audit (led by the Lead Trustee) and ensuring safeguarding standards across the organisation are maintained.
• Contribute to the learning and development of key personnel including coaching support (either directly or through the identification of external coaches) to enhance performance.
• Establish (where not already in place) and maintain a clear performance outcome-focused management system driving positive change and improvement across all teams.
• Ensure that policies and procedures are effectively implemented and kept up-to-date to enable the effective management of operations and support growth.
• Take the lead role for data protection, health and safety, compliance and risk management across the organisation and act as the Designated Safeguarding Lead.

3. Finance & income generation

• Hold financial leadership responsibility, working closely with the Finance Manager and the Fundraising Director to ensure sustainability for our work.
• Ensure effective financial management with procedures in place which are kept up-to-date and implemented accordingly.
• Provide support and engagement, where appropriate, to actively grow our income.

4. Working with others

• Lead, nurture and develop relationships with key stakeholder groups and partner organisations, both locally and nationally, supporting Action for M.’s place as the ‘go to’ organisation for people affected by ME
• Lead on new business ideas and pilot projects in line with the strategic objectives; with colleagues, develop the business case, identify and manage risks, lead implementation across teams, evaluate success and learning and make recommendations for future development.

5. Other key accountabilities

• Be proactive in keeping up to date with developments affecting operations and maintain and improve personal competence through continuous professional development.
• Take direction on projects and priorities from the CEO, which may vary from time to time.
• To ensure best value in all service delivery.

Person specification

Experience and Knowledge

• Proven experience in an operations, leadership, or senior management role, ideally within the charity service delivery or healthcare sector, with the ability to develop and implement strategic plans that drive organisational growth and reporting that demonstrates impact delivered. If you come from outside a support services background, you must demonstrate sound understanding of the regulatory and best practice requirements related to delivering support and/or healthcare services.
• An understanding of ME and associated/overlapping illnesses, the impact on people affected by it or a commitment and ability to understand the illness and lead services to meet the needs of children and adults with ME
• Experience managing multi-disciplinary teams, including remote workers, and fostering a supportive workplace culture where change is a constant.
• Safeguarding understanding at a management/decision-making level.
• Proven experience of building and nurturing strong relationships internally and externally at all levels.
• A sound understanding of outcome-focused, effective performance management, quality assurance and risk management.
• Strong financial acumen, including budgeting, financial planning, and resource management in the voluntary sector.

Skills and Behaviours

• Experience of governance, risk management, and compliance, including within regulated services, ideally within a charity and/or service delivery setting.
• Proven ability to think strategically, balance competing demands, use initiative to solve problems and actively seek innovative approaches to problem solving and delivering results.
• Strong interpersonal skills including motivational, negotiating influencing and networking skills which build strong internal and external relationships.
• An ability to understand, analyse and make effective use of data across all of our work.
• A proven ability to coach and motivate staff and to build and lead teams reflecting organisational culture and values, a respectful, constructive and energetic style.
• Proven, strong MS Office skills that supports writing, email, internet and database use.
• Demonstrable ability to work within our organisational values

We are recruiting for a Pipeline and Contract Support Coordinator to join our team in London; the scope on this job involves….

Job Title: Pipeline and Contract Support Coordinator

Location: Homeworking with the requirement to occasionally attend our Head Office (Vauxhall)
Salary: £34,093.64 per annum
Contract type: Full-time, Permanent

Hours: 37.5

An exciting opportunity has arisen to join Refuge’s Development Team. The team focuses on working collaboratively with local and national commissioners to secure statutory funding for our national network of domestic abuse and gender-based violence/violence against women and girls (VAWG) support services; this involves competitive commissioning for all our services.

We are seeking a Pipeline and Contract Support Coordinator to support future sustainability, growth and development for Refuge within the violence against women and girls (VAWG) sector.  You will work as part of a dynamic Development Team, developing and coordinating our pipeline of new opportunities, and provide contract support for the grants and contracts that are held in the Development Team.

The post holder will be influential in securing new services and retaining existing services, which result in positive and lasting change for women and their children. Your role will primarily entail horizon scanning for new opportunities, maintaining a pipeline to monitor all relevant opportunities nationally, tracking commissioning trends, and ensuring that the team have all the relevant information required to assess new opportunities and make recommendations to Refuge’s Senior Leadership Team. You will also be required to support the collection, analysis and submission of the KPI data returns for the grants and contracts held within the Development Team.

This is an excellent opportunity to gain experience of the development function within this specialist sector.

Closing date: 9.00am on 5 June 2025

Interview date: 17 June 2025

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

The Debt Advice Team at Toynbee Hall provides crucial support to individuals and families struggling with financial burdens. Funded by the Money and Pensions Service (MaPS), this team delivers expert guidance and practical solutions to help clients manage and reduce their debt. The team's advisors are trained to navigate complex financial situations, offering tailored advice that empowers clients to regain control of their finances. Their work is vital in fostering financial resilience within the community, ensuring that individuals have the tools they need to achieve long-term financial stability.

Scope of role

The Debt Technical Supervisor is responsible for supporting Debt Advisers to ensure the delivery of accurate, effective, and tailored advice to over-indebted clients. This role involves conducting debt-advice interview observations, reviewing case files, and identifying training needs for advisers. The Debt Technical Supervisor provides real-time support and constructive feedback, helping advisers navigate complex cases and ensuring they have access to the necessary resources and information. Additionally, the role includes auditing delivery partner organisations to prepare them for external reviews and supporting them in meeting compliance and quality standards. The supervisor will collaborate with the Quality Assurance Manager to promote best practices, address risks, and contribute to the continuous professional development of advisers.

Key Responsibilities

Support Debt Advisers in their roles and ensure that the advice provided to over- indebted Clients is accurate, effective and tailored to individuals’ circumstances.

• Conducting debt-advice interview observations.
• Undertaking debt advice file reviews.
• Identifying advisers’ soft skill and technical training needs.
• Providing constructive feedback, and pastoral support, to advisers and their line managers.
• Providing real-time support to advisers, which will include but is not limited to providing guidance in complex matters and provide advisers with sources of information.

Support, and regularly audit delivery partner organisations, ensuring that they are prepared for external reviews of their service in line with the Grant Agreement.

• Ensure partner organisation are kept up to date with the requirements for external assessments.
• Supporting partner organisations with the preparation and review of files and documentation ahead of an external assessment.
• Support partner organisations with the implementation of any remedial actions following an external review and support advisors to identify suitable training to improve areas highlighted.

Ensure project compliance and quality requirements are achieved

• Working closely with the Quality Assurance Mangers to ensure Advisors based at delivery partners have a good awareness and understanding of the quality and service delivery requirements and have active involvement in the delivery of partnership events related to both quality improvement and CPD.
• Working collaboratively to share good practice in performance and quality improvement and to progress key priority areas of work.
• Escalating risks promptly and appropriately and contributing to wider monitoring and reporting requirements.

Contribute to Team

• Work to an agreed work-plan meeting targets and milestones
• Prioritise and manage your own workload.
• Be an active member of the team, identifying opportunities for your development. Work in collaboration with our funder, and with colleagues from across their other funded organisations, contributing to key projects and meetings.
• Compliance with Toynbee Hall policies and procedures, including health and safety. Demonstrate financial efficiency and value for money throughout work.
• Ensure that all services comply with equal opportunities and other relevant policies and quality standards and good practice.

Other

• Travel across London as required, and occasionally the UK
• Undertake additional tasks as defined by the Quality Managers, Managing Director and Toynbee Hall’s Senior Leadership Team.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.