Head of media jobs in england, united kingdom
Auditory Verbal UK (AVUK) is an award-winning charity that wants all deaf children to have the same opportunities in life as their hearing peers. It supports deaf babies and children to learn to listen and speak with Auditory Verbal therapy and provides internationally accredited training in Auditory Verbal practice for health and education professionals. AVUK works to raise expectations and outcomes for deaf children and increase access to, as well as awareness and understanding of, Auditory Verbal therapy, with a clear mission to enable every family with a deaf child the opportunity to access Auditory Verbal therapy through publicly funded services close to where they live.
Overview
Working with the Head of Fundraising, you will play a key role in securing income from corporate partners and major donors to support AVUK’s bold 10-year plan. These partnerships are central to our long-term strategy to transform the landscape of Auditory Verbal provision, ensuring that every family who wants their child to learn to listen and talk can access a publicly funded Auditory Verbal programme in their local area.
This role requires experience in relationship fundraising, ideally working with businesses and/or major donors, and a strong ability to build rapport and trust. You’ll be an effective communicator and collaborator, confident in supporting income generation activities that align and elevate AVUK’s goals.
With experience of securing five to six-figure gifts, you’ll use your commercial acumen to identify and nurture your pipeline and partnerships, contributing to our annual fundraising target of £1.5m and setting the foundations for growth to £2m+ in future years.
This role is ideal for someone who is proactive, diligent, and comfortable taking initiative. You’ll thrive in a dynamic environment where relationship-building and ownership of your work are key to driving income and impact. The role is weighted towards developing new corporate partnerships, with responsibility for managing our existing partnership with Markerstudy Group, and some time spent cultivating potential major donor relationships with senior management support. To help you succeed, you have support and guidance from our Head of Fundraising, alongside a passionate and collaborative CEO and Senior Management Team.
Contract Details
Location: Primarily remote, with 2 days a month in our London office, plus meetings with partners where required.
Working Hours: 30 hours per week (0.8 FTE); flexible working fully supported through policies and practice.
Contract Type: Fixed-term, 12 months from January – December 2026
Salary: £45,000-48,000 pa FTE depending on experience, plus benefits including 7% employer contribution to Group Pension Scheme.
Holiday: 27 days (pro rata) plus Bank Holidays and 1 privilege day
Reporting To: Head of Fundraising
MAIN RESPONSIBILITIES
Corporate partnerships strategy
- With support and guidance from the Head of Fundraising, lead the development and delivery of AVUK’s corporate partnerships strategy in support of our overall fundraising goals.
- Identify and pursue new business opportunities at a five and six figure value, unlocking new opportunities that contribute to a £130k partnerships budget this year.
Business development & income generation
- Work closely with your fundraising and comms colleagues to create compelling proposals and pitches that resonate with corporate and major donor audiences and help you to secure new gifts / partnerships.
- Proactively grow and maintain a strong funding pipeline, creating new prospects for our priority funding areas through quality research, strategic outreach and developing engagement opportunities.
Relationship management & external engagement
- Manage a small portfolio of corporate partnerships including our flagship partnership with Markerstudy Group, delivering excellent stewardship and ensuring long-term engagement.
- Lead the planning and delivery of the Sounds of Success event (November 2026), as a key moment in our stewardship and engagement calendar.
- Support the Head of Fundraising, CEO, and Fundraising Advisory Board in developing relationships with potential major donors, providing inspiring stewardship and maximising opportunities through networks, events, and strategic engagement.
Effective use of systems and processes
- Champion the effective use of our Salesforce database to support you in high-quality relationship management and reporting.
- Commitment to monitoring and reporting on your income and taking a proactive approach to addressing issues or gaps in budgeted income.
PERSON SPECIFICATION - Skills, knowledge & experience
Essential
- Fundraising - a good understanding of corporate partnerships fundraising and proven success in securing five-six figure partnerships.
- Business development - proven experience in identifying and pursuing new opportunities, through quality research and pipeline development, aligned to organisational goals.
- Building relationships - ability to engage with supporters through quality and meaningful stewardship.
- Project management - confident managing multiple priorities within projects and across own workload.
- Communication - excellent written and verbal skills, used well to inspire varied audiences through pitches and presentations delivered in person and written.
- Strategic thinking - ability to identify and assess new opportunities that align to supporter interests and organisational needs.
- Oganisation - great time management, research and record keeping skills.
Desirable
- Major donor engagement - supporting or leading donor cultivation and stewardship.
- Event management - practical experience of creating or delivering supporter engagement events.
- Data and reporting - proficiency in Salesforce or other CRM platforms, including data logging, relationship mapping and report generation.
PERSON SPECIFICATION - Qualities & behaviours
- Proactive mindset - takes the initiative and drives work forward with energy and empathy.
- Curious - open to learning and development of new ideas.
- Diligent - pays attention to detail, follows through reliably and takes pride in doing things well.
- Collaborative - collaborates across teams to share knowledge, align efforts and to deliver joined-up outcomes
Candidates will need a willingness to work occasional evenings and weekends, as expected in an external facing fundraising role.
KEY INFORMATION
Anyone wishing to apply for this post should submit their CV along with a covering letter (maximum of 2 pages) which describes how you meet the person specification, with particular focus on your skills and experience of corporate partnerships fundraising, new business development and relationship management.
We value authentic applications and want to understand your personal motivations and experiences. If you’ve used AI tools to support your application (e.g. for structure, spelling, or formatting), please feel free to let us know. We recognise that these tools can be helpful for some applicants, and we’re most interested in hearing your words and in your voice what draws you to this role.Applications received after 12:00pm on Tuesday 28 October 2025 will not be considered.Only candidates shortlisted for interview will be contacted.Interviews will take place via MS Teams.
We believe that diversity brings strength to our organisation; we recognise and value the importance of lived experience and encourage people of all backgrounds and abilities to apply for this role.
We use a blind recruitment system to ensure fairness. Personal details such as name, address, social media links, gender, ethnicity and educational institutions remain hidden until shortlisting is complete.
As an organisation supporting children and their families we take our safeguarding responsibilities very seriously and as well as providing satisfactory references and proof of the right to work in the UK, the successful candidate will be subject to an enhanced disclosure check through the Disclosure and Barring Service and be required to undertake safeguarding training.
Key Dates
Closing date for applications: Tuesday 28 October, 12:00pm
Shortlisted candidates notified: Via email on or before Friday 31 October
First stage interviews: Wednesday 05 November or Thursday 06 November
Final interviews: Tuesday 11 or Wednesday 12 November
Strictly no agencies.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Kinship
We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to.
Together, let’s commit to change for kinship families.
Purpose of the role:
We’re looking for a motivated and creative Marketing & Communications Officer to join Kinship’s Marketing Team. In this hands-on role, you’ll help deliver integrated marketing campaigns and content that engages kinship carers, referral partners, and wider audiences across England and Wales.
This role is hybrid with frequent (minimum of 1 day per week) travel and work in our London Office, Or fully office-based (Vauxhall)
What you'll be doing:
You’ll be responsible for creating high-quality, audience-focused content across digital and offline channels, supporting social media and email marketing, managing marketing collateral, and ensuring all communications reflect Kinship’s brand and values. This is a fantastic opportunity for an organised, proactive marketeer to contribute to a growing team, help raise awareness of Kinship’s services, and make a real difference for kinship carers and families.
Key responsibilities:
- Support the planning and delivery of cross-channel marketing and communications campaigns and activity, specifically including tactical plans to promote Kinship’s DfE funded training and support service as well as promoting Kinship’s holistic support offer including peer support and online advice.
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Plan and create clear, engaging, high-quality and audience-focused content – both written and multimedia (graphics, video, audio) using tools such as Canva or Adobe Express for a variety of channels - including website, social media, newsletters etc.
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Take the lead on day-to-day community engagement with followers across all social channels (paid and organic) using in-house guide to help direct to support where relevant and flagging issues of concern as appropriate.
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Manage the inventory of Kinship’s marketing collateral, checking when stock is low and reordering where required.
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Ensure all content is in line with the charity’s brand, tone of voice, and accessibility standards.
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Deliver regular monitoring on performance by tracking key metrics across digital channels (email marketing and social media) and feed into monthly reports.
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Work in collaboration and co-production with kinship carers to ensure meaningful input and representation in the development of relevant plans and activities.
Knowledge, abilities, skills and experience:
- Demonstrable marketing experience in an in-house or agency role.
- Experience using digital marketing tools, including email marketing systems; design software, including Canva; social media platforms and photo and video editing software.
- Experience using a Contact Management System, such as Salesforce.
- Exceptional written and spoken communications skills, with the ability to develop impactful narratives tailored to different audiences and channels.
- Excellent organisation skills and the ability to work happily in a fast-paced environment, keeping multiple projects and objectives on track, often to tight deadlines.
- Excellent copywriting skills and experience of writing marketing copy for a range of audiences and channels, communicating clearly, concisely and with an organisation’s tone of voice.
- Passionate about marketing and interested in different marketing approaches
- Collaborative and enjoy working across a number of teams.
- Flexible and willing to provide some out-of-hours cover and travel for work occasionally.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.





Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job TitleCommunications Manager
LocationHome based (Home working with regular meetings in London)
Salary£35,000 - £45,000
HoursFull Time, permanent
Reports to Chief Policy Officer
NOTE:
- Please include notice period and salary expectations in application letter.
- First round interviews will be held on Friday 7 November, final round interviews will be held on Friday 14 November
About Parentkind
As one of the largest federated charities in the UK, with arguably greater reach into the lives of families and educational settings than any other non-Government organisation, Parentkind is on a bold and urgent mission: to support, champion, and empower parents to be partners in their children’s education and wellbeing.
Although best known for our support of almost 24,000 Parent Teacher Associations (PTAs), Parent Councils, and Schools, helping them build strong school communities whilst they raise approaching £140 million each year to enhance children’s education, our work stretches far beyond the school gates. Parentkind is building a powerful movement that recognises parental engagement not as a nicety, but a necessity.
Supporting parents beyond the school gate
In recent years, families have faced a series of compounding challenges: the cost-of-living crisis, rising child poverty, and deepening educational inequality. These pressures have left many parents struggling to meet basic needs—let alone feel confident engaging in their child’s learning journey. Parentkind has responded to this moment with compassion, agility and purpose, through a series of transformative campaigns, resources, and partnerships.
Our No Cold Child initiative with FatFace stepped in to address a stark statistic: over 150,000 children in the UK do not own a winter coat due to poverty. Through our trusted relationships with schools we distributed 10,000 warm, high-quality coats worth £600,000 to the children who needed them most. Winning the Business Charity Awards ‘Fashion & Retail’ Award, and shortlisted for two further awards, the campaign has been praised not just for providing warmth, but for restoring dignity, inclusion, and school readiness to thousands of children.
The All Dressed Up campaign—developed with World Book Day and Rubies Masquerade—confronted the often-overlooked issue of financial exclusion on key celebration days. More than 100,000 free dressing up costumes worth £1.34 million were delivered to children from low-income families. By enabling participation in events like World Book Day, we helped spark imagination, joy, and belonging for children who might otherwise feel left out—boosting self-esteem and supporting a positive connection to learning.Furthermore, helping attract children into school on a day which often sees struggling parents keep their children at home.
Alongside these national campaigns, Parentkind supports families year-round through a growing suite of programmes designed to inform, prepare and empower parents. Our Be School Ready programme offers crucial guidance and confidence to parents preparing their children for the leap into primary education. With a mix of practical advice, developmental tips, and reassurance, through the distribution of 150,000 copies of Be School Ready and an online campaign, it supports families at one of the most formative moments in their child’s life.
We also deliver a wide-ranging series of live expert webinars and parent-friendly resources, covering topics such as managing anxiety, supporting special educational needs, navigating school transitions, and building home-school partnerships. These resources, developed in consultation with experts and rooted in lived parent experience, equip families to feel informed and empowered, no matter what challenges arise.
Our direct support of schools
Our collaboration with Asda on Cashpot for Schools is another example of unlocking support at scale. This innovative community-led funding model allowed shoppers to nominate and fund their local schools simply through everyday spending. This campaign has generated £5.78 million for schools during the past twelve months, supporting everything from basic classroom supplies to vital extracurricular programmes and pupil wellbeing initiatives. Also shortlisted for a Business Charity Award, it is already a model for community-driven philanthropy.
In April, we launched our Parent-Friendly Schools Accreditation Programme, designed to formally recognise schools that go above and beyond in fostering positive, inclusive relationships with parents. The accreditation celebrates schools that actively listen to parent voices, make engagement easy and accessible, and embed family partnership in their culture. It is a practical and inspiring tool to drive long-term change in the sector and offers a roadmap for schools wanting to strengthen their community.
Our focus on Policy & Research
Our work is grounded in evidence. Since 2023, we have conducted the UK’s largest annual parent survey: the National Parent Survey. With approaching 6,000 participants providing 130,000 bits of data to provide invaluable insights into the struggles, concerns, hopes and fears of parents. The findings are fed directly into government consultations and have already informed national debates on school funding, attendance, mental health support, SEND provision, and curriculum reform.
In each of the past two years the number of policymakers, educators, parents and researchers accessing the National Parent Survey exceeded seven thousand, and the survey featured in more than two hundred media outlets each year. In addition to the National Parent Survey, Parentkind undertakes representative polling of parents throughout the year on a variety of important topics, which increasingly find exposure in the media and policy discussion.
Parentkind provides the secretariat for the Westminster APPG for Parents and the Stormont APG for Parental Participation in Education. Two very successful parliamentary groups bringing together policymakers and a variety of stakeholders to consider the challenges faced by parents and act as a voice for them through a variety of policymakers.
Our Media Engagement
Since becoming recognised as the UK’s largest parent charity, with likely more groups and frontline volunteers than the Scouts or Girlguiding, Parentkind has gained increasing prominence in the media.Beyond the reach of the National Parent Survey and our regular polling, Parentkind receives frequent requests for quotes of reflection and input by media in relation to their journalism and from Government and non-Government entities in support of policy announcements.
Beyond this, the Parentkind community of volunteers and PTAs share local or regional media announcements of their own.Whether or not it celebrating the completion of large projects they have invested countless hours and thousands of pounds into realising, or the community event they have worked into the night to deliver for their school communities.
It will be your role to take this much further, gaining increasing exposure for the work of Parentkind, its community, and parents more broadly.
If you believe, like we do, that when parents matter, children succeed, we’d love to hear from you.
What we are looking for…
- Someone with a “nose for news” and an understanding what makes a newsworthy opinion poll that will hit the headline and go big on social media.
- We are a small, fast paced team, there are no line management responsibilities attached to the role. We’re looking for someone with a “roll up your sleeves up and get on with it” mentality.
- Being able to demonstrate you can sell our parent voice research and amazing existing data to media across broadcast, social media and print media
- Being able to lead and deliver a plan to raise our profile on social media, broadcast and in print media
- A good understanding of the challenges faced by children and families, education debates and education policy, we are the voice of parents.
- We are a cross party charity and we work with all parties, we want someone who understands that approach and brings it to their work.
- Someone who can to respond to social media debates at pace and make sure are part of the debate.
- Experience of writing compelling written documents when 100 words would make a stronger case than 1,000. You can bring evidence to life and make an argument to convince.
- Someone with experience of appearing on broadcast media and willing to be a ‘talking head’ for Parentkind as required. This is not essential, but it would be great to have someone willing to do this.
Your mission is to massively increase our online, in print and social media presence with a specific focus on policy, research and impact, to make us the highest profile parent charity in the UK. We have a huge amount of data on what parents think and we need you to get it seen. This is a great job for someone who wants to grab hold of a “comms” function and make it their own.
Parentkind is a UK wide charity, you will be expected to support our work in other parts of the UK where necessary.
UK-based applications only will be considered.
Camp Jojo is a small/medium, but growing charity with a committed team of Trustees, Special Advisors, and Volunteers. This is a chance to contribute to a dynamic organisation and work in a supportive environment. In particular, Camp Jojo’s extension of its work to Nags Head Farm, Appleby, Cumbria, is new; with Open Days held in 2025, and the first camps to be held in August 2026.
The holder of this post will be critical to this development; working to establish a sister site in Cumbria to Ivy Farm on Mersea island, Essex, with a well tried and tested model of operations. The role of Nags Head Farm: Operations Manager (Families and Site Ops) is to offer leadership and administrative support to key functions of Camp Jojo at Nags Head Farm, and to members of the Camp Jojo Board, in relation to the camps held at Nags Head Farm.
The Contractor will handle clerical and logistics tasks for the organisation in a timely and efficient way. The primary task of the Nags Head Farm: Operations Manager will be to oversee family applications to the camps, and to maintain and develop data bases in support of this. They will hold a key role in relation to communications with the families pre-, during, and post-camps. In addition, they will attend and minute meetings, and contribute to camp operations in planning etc. They may need to work flexibly, according to the seasonal demands of the charity.
They will attend the first day (Friday) of each camp The Nags Head Farm: Operations Manager will have a varied and sometimes high-pace job environment. As such, they will need to handle multiple tasks, manage their own time well, interact professionally with the wider Camp Jojo community, and be very good communicators.
Please use your cover letter to provide as much evidence as possible to show how your skills, abilities,
knowledge and experience meet each of the criteria in the role. Please provide examples which are
relevant to this role.
Please note, while we appreciate the value of AI tools, we strongly prefer that applicants prepare their
supporting statements with minimal use of AI. This helps us to better understand your authentic voice,
skills and motivation for this role. Thank you.
Deadline for applications - 31st October 2025
The client requests no contact from agencies or media sales.
Camp Jojo is currently in transition. Over the first 8 years it has worked from one established site in Mersea, Essex; but we are now opening a second site (Nag’s Head Farm) near Appleby in Cumbria. The role of Volunteer Manager (Nags Head Farm) is to provide the management and administration of the key Volunteer sector of Camp Jojo, and to offer administrative support and feedback to members of the Camp Jojo Board in this regard.
The Volunteer Manager will be responsible for successful initial contact, recruitment, communication with and administration of volunteer for the Nag’s Head Farm camps, through to their successful placement at camp. They will also work closely with the Operations Manager: Families and Site Ops. (Nags Head Farm). They will be guided in their role with the existing managers at Ivy Farm, Mersea, Essex.
The primary task of the Volunteer Manager (Nag’s Head Farm) will be to oversee the whole process of Volunteer applications to camps at Nag’s Head Farm, and to maintain and develop databases in support of this. They will be the contact point for information and support throughout the Nag’s Head Farm volunteers’ pathway with Camp Jojo. In addition, they will attend and minute meetings which concern volunteer management, etc.
They may need to work flexibly; the demands will be seasonal, with many more hours needed through spring and summer than autumn and winter. They will also need to be present for the first day of the camps during the summer, which are mostly during the school holidays. The Volunteer Manager (Nag’s Head Farm) will have a varied and sometimes high-paced job environment. As such, they will need to handle multiple tasks, manage their own time well, and interact professionally
Please use your cover letter to provide as much evidence as possible to show how your skills, abilities,
knowledge and experience meet the job description. Please provide examples which are relevant to this
role.
Please note, while we appreciate the value of AI tools, we strongly prefer that applicants prepare their
supporting statements with minimal use of AI. This helps us to better understand your authentic voice,
skills and motivation for this role. Thank you.
Deadline for applications - 31st October 2025
The Kirkwood help to improve the quality of life for local people against all the odds. When time is short, they help everyone in their care to live well and make the most of every single day. By making the complex simple and focusing on what truly matters, they support families and loved ones to live on - and live well. They are The Kirkwood, and they Support Life.
The Kirkwood Movement is a community of people from across Kirklees and beyond who believe that anyone affected by a life-limiting illness deserves to live the best possible quality of life, for however long they have.
From the moment a patient receives a diagnosis, specialist palliative care is provided every step of the way - whether in the In-Patient Unit and Support & Therapy Centre in Huddersfield, or in patients’ own homes across Kirklees.
We are thrilled to be working with The Kirkwood to recruit their new Head of Fundraising – a pivotal role that will enable them to reach more people by growing and strengthening sustainable income streams to continue their vital services.
Would you like to utilise your fundraising expertise and lead a passionate, ambitious team? If so, we would love to hear from you.
The Role
As Head of Fundraising, you will collaborate closely with the Director of Fundraising and Marketing to develop and deliver The Kirkwood’s new fundraising strategy.
This is a senior, strategic role, working in close partnership with the Business Development Manager, Head of Retail, and Media & Marketing teams.
Key responsibilities include:
- Leading, supporting and motivating an energetic, passionate and high-performing fundraising team, including Community, Events, In Memory and Individual Giving.
- Identifying and developing new opportunities, producing business cases, and delivering pilot activity to sustainably grow the fundraising portfolio.
- Setting, monitoring, analysing and reporting on budgets, and on financial and non-financial performance.
- Upholding the ethos and values of The Kirkwood, and ensuring compliance with policies, procedures and regulations.
The Person
We are looking for an inspiring leader with significant senior management experience, ideally gained within the charity or voluntary sector. You will have strong knowledge of the charity fundraising landscape, along with relevant legal and regulatory frameworks.
You will be a compassionate and natural leader, able to inspire your team in delivering the new fundraising strategy. A positive, collaborative and passionate professional, you will have the skills to engage stakeholders and work as part of a leadership group.
You should be a strategic, long-term thinker with proven ability to develop and implement organisational and departmental strategy. You must also demonstrate experience in:
- Developing, monitoring, presenting and evaluating budgets, KPIs and business cases.
- Designing and delivering supporter journeys to improve donor retention and engagement.
If you thrive in a fast-paced environment, enjoy rising to challenges, and can manage competing demands while delivering results, we would love to hear from you.
Why The Kirkwood?
The Kirkwood is not just a building, an In-Patient Unit, or a place of care. It is a movement of people united by the belief that everyone affected by a life-limiting illness deserves the very best care - care that improves quality of life, for however long that may be.
Together, they support those in their care to live well and make the most of every single day. The Kirkwood Movement is united behind one common purpose: to Support Life.
The Kirkwood has around 250 dedicated employees in both full and part-time roles, and is fortunate to have the support of over 800 committed volunteers. The team live and work by their values:
- Respectful and Inclusive
- Passionate and Determined
- Open and Honest
- Kind and Compassionate
- Forward-thinking
- Striving for Quality and Excellence
Benefits include:
- Free on-site parking (where available)
- High-quality, low-cost meals
- Complementary therapies
- Stakeholder pension scheme (NHS pension transferable for current members)
- Hospice contributory scheme, including death in service benefits
- Access to occupational health services
- Childcare voucher scheme
- Employee Assistance Programme (for employees and immediate family)
- Enhanced sick pay
- Enhanced carers’ leave
- Discounted health cash plans
If you would like more information, or to apply for this role we would love to hear from you please contact us.
Please note: If you would like to submit an application or express your interest in an alternative format such as audio or video upload, or require any adaptations for your initial engagement with us, please contact either Charlie, Jen or Leanne who will be happy to advise on this.
Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.
Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Dear Applicant,
The opportunity
Are you a communications professional who can story tell, reach new audiences and help us with our vision where everyone with a neurological condition lives better, longer? If you are looking to make a difference, use your digital and storytelling skills in an exciting role, and work with a small dedicated and talented team – this might be the next role for you.
We are looking for a talented and experienced communications professional to help us build on our communications effort. The main aim of our communications work is to support our fundraising drive. The focus of the role is twofold: boosting supporter loyalty by helping supporters to feel like they are enabling cutting edge neurological research; building understanding and engagement with the wider public to drive consideration to support us.
We enjoy a solid base of support with c26,000 engaged individuals across a range of audience segments including cash donors (c4,000), regular givers (c4,000), events and community (c3,000), patients and our wider non-donor community (c16,000). Our primary mass communications channels are our website, Facebook, Instagram and via email.
We are looking to put renewed energy behind our communications work and seeking to maximise our digital engagement. This includes both promoting fundraising opportunities and using social channels as a means of interacting with, and taking queries from, supporters and the wider public.
Our work in fundraising is designed to maximise funds needed for research to help the one in six of us that has a neurological condition.
Why join us?
We are looking for someone who is ready for a challenge that can really make a difference.
We are a small organisation, but we make a big impact. This is a role that we know can help the charity accelerate its efforts to reach its goals. Use your storytelling skills to connect the science we research with the people directly affected by neurological conditions, so current and new supporters understand the impact the charity makes. If you are eager to make a real impact by expanding our reach and fundraising, then this role is perfect for someone wanting the next exciting step in their career.
We are heading in the final year of our current strategic period (2023-2026). We have a fresh strategy for 2027-2030 that builds on the existing learning and success we have had over the last three years. This has been developed with growth in mind. We are scaling up some of our fundraising activities following successful tests. We have a lean and dedicated team that are very focussed on maximising income and ensuring a rewarding experience for all supporters. This role is a key part of that approach.
We are aiming to optimise all our digital communications to make a meaningful connection with all our current audiences and the wider public. This means creating regular, interesting content that stands out in a crowded market and motivates people to want to support us. The primary aim of our communications work is to inspire people to either give donations or raise money on our behalf.
We are looking for someone to build up and maintain our library of inspiring stories – including written format, film and images - to showcase impact, share people’s experiences and inspire others to tell their own story and/or support our work.
The role requires an individual who is proactive, happy to get “hands on” and is keen to use their communications skills to support our fundraising effort.
If successful in securing this role, you will find yourself in a small but dynamic environment with a flat structure where decisions are taken quickly. We have a positive organisational culture with a close-knit team that work harmoniously together. The role reports to the Head of Fundraising (currently being covered by a trusted interim with lots of fundraising and comms experience).
I use my role as CEO to champion fundraising and communications and ensure that we maintain our current focus on building our strengths and ensuring that supporters feel valued and recognised.
This is an exciting role, and a fantastic opportunity for someone to accelerate their career and support our growth. I look forward to hearing from you.
To apply, please submit your CV and a cover letter of no more than one page stating why you would like to work for Brain Research UK and why you believe you are well suited to the role.
Caroline Blakely
CEO
The client requests no contact from agencies or media sales.
Head of Income Generation and Marketing
- FTE £37- £42k dependant on experience.
- 35 hours a week (flexible for right candidate).
- Home based with travel for events and meetings.
The PDA Society is looking to recruit its first ever Head of role and we believe the right person could be transformative for our organisation. We are a small charity that makes a big impact – and we are excited to recruit someone who is hands on, pragmatic and experienced in raising income onto our team.
We are looking for a goal oriented, entrepreneurial individual who can help us maximise our fundraised and earned income through effective relationships and online communications. Over the next three years, we must significantly expand our free services and support offers for the people who most need them – and this role will be entrusted with ensuring we can afford to do that.
You will be part of a fast moving, high performing team who are determined to make a difference. This is a small organisation where senior team members do as well as plan. So while you’ll be setting direction and leading strategy, you’ll also be rolling your sleeves up and delivering directly alongside colleagues. You’ll be supported by a small communications team and a small budget to commission trust applications, and you’ll hold responsibility for maintaining trust funder relationships and ensuring reporting is timely and accurate.
If you have provable experience in growing income in a small charity or training organisation, are excited by growth, and want to make a difference to some of the most underserved disabled people in the UK this could be the job for you.
Our mission is to improve the lives of PDA children, PDA adults and their families. We are working hard to build awareness and understanding.
The client requests no contact from agencies or media sales.
About the role
We’re looking for a creative and confident Content & Communications Coordinator to join our busy Digital and Marketing team at Imperial College Union. This role will be key in strengthening our online presence and improving student engagement with the Union. The successful candidate will manage our social media channels and content to drive two-way conversations, to increase awareness of the Union’s work, and help us better understand what they care about.
You will be our in-house journalist; planning and delivering content that speaks to our varied audiences. You’ll build strong relationships across the Union and College, writing creative copy and curating innovative social media content. Using your in-depth knowledge of social media, you will be aware of emerging trends across all platforms and create content that attracts and retains the interest and attention of our members. You will work closely with colleagues across the Union, including our elected Officer Trustees, to support them to reach more students and deliver key messages. This role is integral to supporting the diverse work the Union does.
Our ideal candidate will have a flair for creative writing for a variety of topics and channels, with a strong passion for social media and help develop and embed the Union’s personality and brand. If you’re creative, confident, and self-motivated, this is a great opportunity to make a role your own!
What you would be doing
Content Planning
- To assist in the creation of communications and content plans to support the marketing team in the delivery of key Union marketing activity, such as Welcome Week and election.
- Populate the social media calendars to ensure regular, timely and impactful content across these channels on Instagram, TikTok and Threads.
- Build networks with student groups, the Union’s newspaper (Felix) and external partners to develop opportunities for content collaboration
- Utilise student feedback and engagement with Union content to continue to improve and develop our output and channels
- Work with the Officer Trustees to promote their public profiles and provide support on their campaigns.
- Stay up to date with what’s happening across the Union, College, the city and wider student movement to stay current and spot positive PR opportunities and content.
Content Creation & Curation
- Ensure timely, relevant and engaging content for Union channels & platforms, including blogs, website, social media and news
- Write, proof and edit a variety of digital communications across the organisation, such as blogs and web content to ensure brand and tone of voice is consistent and correct
- Lead on the weekly student newsletter – composing and drafting the newsletter and sending it out to all students every week
- Attend student events to capture photos and videos content to use for marketing purposes and provide live social media coverage to a high standard
- Be aware of shareable, engaging content, sourcing content from external channels to build an engaged following and boost our content on social media
- Establish and work with student and staff social ambassadors in gathering stories and content
General
- Monitor and moderate social posts and comments and respond or escalate in line with the Union’s Crisis Comms plan
- Support key events throughout the year, including Welcome Week and Elections, when necessary
- Proactively work to ensure the Union’s commitment to diversity and inclusion is expressed in all outputs
Please see Job Description for full duties and responsibilities of the role.
What we are looking for
- Experience of developing and delivering communications plans campaigns with clear metrics of success
- Solid knowledge of website analytics tools to help monitor and generate useful reports and insights
- Experience in managing content calendars
- Experience of, or strong understanding of, producing web content and an organisation’s social media presence
- Writing copy, editing, and proofreading for online media, demonstrating excellent attention to detail
- Monitoring the effectiveness of communications activity and able to present appropriate recommendations for improvement and innovation
- Good software knowledge of Adobe Creative Suite (Illustrator, InDesign and Photoshop)
- A good grasp of content and social media evolution, especially those targeting youth and student market
- A passion for social media and keen to learn about new technologies and innovations
- Excellent planning and organisation abilities
- A keen eye for detail, layout and visual styles and experience of working according to brand guidelines
- An engaging writing style and the ability to convey complex messages to a variety of audiences
- Confident working to deadlines and keeping colleagues on top of deadline
- Ability to ensure high standards of work and excellent attention to detail
What we can offer you
Please note this role is with the Students’ Union. We’re a registered charity in our right, with our own governance, systems, processes and objectives. However, we work extremely closely with Imperial College London, so you’ll also be joining a wider community of staff working within Higher Education. If you’ve never worked in a students’ union, or are unsure why it’s different, we urge you to get in contact. It’s a brilliant place to work.
We are running a characteristic anonymised application process for this recruitment as part of the College’s commitment to equal opportunities and eliminating discrimination. Applicants will be assigned an application reference number and applicants’ names will not be visible to recruiting managers until the interview stage. You will not be required to attach a CV. Please refrain from including your name in your supporting statement. Please also note that some fields may not let you fill them in for the same reason.
As an employee of Imperial College, you will be part of lively community and work in a friendly and relaxed environment. Our aim is to provide to all our employees an encouraging and relaxed working environment with an emphasis on personal development and work-life balance. Based on that we offer:
- flexible working hours
- generous pension scheme
- 25 days holiday (plus 6/7 extra days per year for College Christmas and Easter closures)
- bicycle loan scheme
- season ticket loan
- health benefits
- excellent professional development opportunities and many more.
More information can be found on the Imperial College Benefits link on the application page.
Further information
To apply for the role please complete the online application form.
Closing date: 12 October 2025
Interviews expected to take place week commencing 20 October 2025 (Online) and 27 October (In-person).
Should you require any further details on the role please contact the People Team on the link on the wesite page.
We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith, or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and Disabled candidates who are currently underrepresented in our workforce.
We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. Should you require any adjustments through the process, we will accommodate as much as possible.
Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview.
As part of our commitment to sustainability, every role within Imperial College Union contributes to our environmental and social goals. This includes actively participating in initiatives to reduce waste, conserve energy, and promote eco-friendly practices within every department.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a passionate and proven fundraiser looking for your next big challenge? This is your chance to join a mission-driven team and help transform the lives of seriously ill children.
Reporting to the Head of Fundraising, you’ll be a vital member of our charity team, responsible for activity across community and events fundraising. This role will focus on providing exceptional stewardship for our calendar of community and events fundraising. You’ll build relationships with supporters and help deliver impactful events as well as help grow our income through individual giving.
Please click on the attached job pack for the role description, more details about The Brompton Fountain and the role you could play, then apply via CharityJob with your CV and cover letter.
We look forward to hearing from you.
We support children's heart and lung care at Royal Brompton Hospital and its network of partner hospitals throughout London and the South East.

The client requests no contact from agencies or media sales.
We are looking for a Communications Manager to help craft our story – and the stories of our partners – with creativity and impact. This is a dynamic role that spans digital marketing, brand guardianship and content creation. One day you might be crafting a LinkedIn campaign or overseeing website design; the next you could be shaping our Annual Report, developing case studies or supporting colleagues to promote key events. You will balance strategic oversight with hands-on delivery, working closely with the Head of Communications, teams across the organisation and our partner network.
You’ll be a skilled communicator with proven experience in digital marketing, content creation and design, able to manage multiple projects and stakeholders with confidence. If you thrive on variety, enjoy blending creativity with strong organisational skills and are motivated by social impact, this role will give you the chance to make a real difference.
At Purposeful Ventures, you’ll join a collaborative and ambitious team, as well as a wider culture that balances pace and impact with fun and wellbeing.
Please download the full job description on the Purposeful Ventures website.
Key Requirements:
- Demonstrable experience and success as a Communications Manager with a focus on content creation, copywriting, digital marketing, and internal/external stakeholder communications
- Proven ability to craft compelling copy and adapt messaging to different platforms and audiences.
- Skilled in managing social media platforms with a particular focus on LinkedIn strategy, the creation of content in various formats, metrics analysis and management of growth and engagement strategies.
- Experience working with external contractors to commission content and deliver high-quality projects.
- Design/InDesign/PPT, graphic visualisation and image editing experience.
- Digital asset creation including photography and videography.
- The ability and confidence to work independently and take ownership of marketing and communication initiatives internally and with our partner organisations.
- Excellent written, visual, and verbal communication skills with the ability to translate complex information clearly and effectively.
- Exceptional attention to detail, particularly in proofreading and maintaining brand consistency.
- Strong organisational skills with the ability to manage multiple projects and deadlines.
- Engaging interpersonal skills with the ability to gain credibility with key stakeholders.
- High levels of initiative, and a keen sense of ownership, with a proactive and reactive track record of finding creative solutions.
- Excellent project and stakeholder management skills with the ability to hold people to account and achieve project outcomes.
- Great technical proficiency in using CMS tools (e.g., WordPress, Sanity), design tools (e.g., Adobe, Canva), analytics tools (and using data to inform decision-making), social media monitoring platforms (e.g., SproutSocial, Hootsuite or others), ChatGPT (using/testing) and Microsoft CoPilot.
- A passion for social impact with an alignment with Purposeful Venture’s mission and values.
- Right to work in the UK.
Desirable:
- Experience working with, or alongside, organisations within the charity, education, or non-profit sectors.
The client requests no contact from agencies or media sales.
Communications Officer
This role involves producing and editing clear, accurate, and engaging content across diocesan platforms, both online and offline, to share the Church’s story and highlight its role in society. The postholder will support the Head of Communications in managing the diocese’s digital and print presence, overseeing website and social media content, and contributing to fundraising campaigns.
Principal Duties and Responsibilities
The Communications Officer will attend a wide range of diocesan events, creating compelling content for websites and social channels to strengthen the Church’s profile. The Communications Officer collaborate with diocesan teams and partners to draft and distribute press releases and advise colleagues on effective use of social media. Regular tasks will include managing website updates, drafting and reviewing parish communications, and preparing copy for fundraising bids, Planned Giving Drives, and Capital Appeals.
Consistency of branding and visual identity across all materials is key, and the Communications Officer will work closely with other departments to maintain this standard. They will also support the Head of Communications with broader team activities, including production of the annual Diocesan Directory and contributions to the National Directory. The role requires flexibility to respond to emerging needs, as well as commitment to ongoing professional development in areas such as fundraising and impact reporting.
Essential Knowledge, Skills, and Experience
The Communications Team is small and highly responsive, requiring flexibility and teamwork. Candidates should hold a degree or equivalent and have at least three years’ experience in communications.
- Strong writing, editing, and proofing skills are essential.
- Experience of digital and print campaigns.
- Applicants must be able to manage multiple priorities, collaborate effectively, and influence without authority.
- Photography skills are desirable, and training will be provided.
- The role requires travel across the Diocese, evening and weekend work (with TOIL), and a driving licence Candidates need not be Catholic but must support the Church’s aims and mission.
About Us
Unfold is an established local charity, supporting young people and families in Westminster and Kensington and Chelsea to get where they want to be, identifying and achieving their goals through mentoring and peer support.
For over 35 years, we have been supporting people who face social injustice, from families seeking asylum and young people excluded from school to women rebuilding confidence after hardship. Our programmes are rooted in empowerment and inclusion, led by trained volunteers who mentor, listen, and champion change.
Last year, we supported over 450 women, young people, and families, and with our team now 19-strong, we’re growing our reach, our partnerships, and our impact.
About the Role
We’re looking for a Volunteer & Communications Coordinator who believes in the power of people and storytelling.
This is a role for someone who’s passionate about community and inclusion, and who can bring both heart and strategy to the way we recruit, train, and celebrate our volunteers.
You’ll lead the development of our volunteer and communications strategy, ensuring our work is inclusive, rooted in social justice, and reflective of the communities we serve. From recruiting and training new mentors to telling powerful stories that shift narratives, this is a role where people skills meet purpose.
You’ll:
- Build meaningful partnerships with community organisations, universities, and employers to grow a diverse volunteer base.
- Oversee each step of the volunteer journey, recruitment, training, and recognition, ensuring every volunteer feels supported and valued.
- Shape Unfold’s digital presence and social media, amplifying Global Majority voices and sharing stories that inspire others to get involved.
- Work collaboratively across programmes to strengthen processes, maintain accurate data, and embed rights-based practice.
About You
You’ll bring:
- Excellent written and verbal communication skills and a confident, engaging style.
- Strong organisational ability - able to manage multiple priorities.
- Good data management skills and attention to detail.
- Understanding of the volunteer sector and enthusiasm for supporting families and young people to thrive.
- Experience in marketing or external communications, including managing social media and creating materials in Canva or similar tools.
- Ability to create compelling case studies and campaigns, and working with tools such as Mailchimp/
If you’re a storyteller with a social purpose who can bring warmth, structure, and creativity to a growing organisation, we’d love to hear from you.
Why Join Us?
- Holidays: 25 working days (along with additional Christmas closedown days)
- Pension: We offer a generous pension provision. New staff are automatically enrolled for a pension after three months, and after six months, we will match your contribution up to a maximum of 8%.
- Team working: We are a small but brilliant team: we're supportive, diverse, and we help each other out. There are always opportunities to get involved in different aspects of the organisation, or lead on new initiatives.
- Training opportunities: We want to ensure that our team is continuously learning and building expertise in their field. For this reason, we offer each team member two days per year dedicated to professional development and training opportunities.
- Wellbeing - How we feel matters: Staff have access to a comprehensive Employee Assistance Programme, and our staff Wellbeing Champions are leading on the design and delivery of our wellbeing strategy, including the review of our quarterly wellbeing survey. Staff have regular supervision sessions to encourage reflection and discussion on our work and wellbeing. Additionally, we’re excited to introduce three days a year dedicated to team-building activities. These days are an opportunity to build skills, foster connections, and recharge as a team!
- Flexible working: We're happy to consider flexible working arrangements in line with the requirements of the role.
- Working Environment: We work in a beautiful, accessible, eco-friendly co-working space with a number of other charities, with plants, a leafy roof terrace and free hot and cold drinks. With comfortable spaces to read quietly or talk in a group, our workspace is somewhere you'll want to be.
Unfold supports families and young people in London, helping them get where they want to be through mentoring powered by volunteers and support groups

The client requests no contact from agencies or media sales.
Make-A-Wish UK is seeking a visionary leader to drive public fundraising and supporter engagement at scale. This strategic role oversees all public income streams, including: individual giving, legacies, events, and innovation, while leading a high-performing team and sector-leading Supporter Care function.
You'll shape long-term growth, deliver significant income targets, and champion a supporter-first culture across the organisation. As part of our Extended Leadership Team, you’ll influence board-level decisions and help ensure Make-A-Wish UK continues granting life-changing wishes for children with critical illnesses.
Core Purpose:
The Head of Public Fundraising is a pivotal strategic leadership role at Make-A-Wish UK, responsible for the strategic direction, planning, delivery, long-term growth and performance of all public fundraising and supporter engagement activity.
This includes strategic oversight of all public income streams - individual giving (cash, regular giving, lottery, payroll), legacies, in-memory giving, challenge events, community fundraising, owned products, and innovation—as well as operational leadership of the Supporter Care team, which manages supporter care, income processing, data imports, and inbound queries for the whole organisation.
The role leads a multi-disciplinary team of around 20, across four core public fundraising and engagement functions, who are responsible for delivery of a high-performing public fundraising programme and sector-leading supporter care function - acquiring, engaging, and retaining supporters at scale, growing income sustainably and ensuring every interaction reflects Make-A-Wish’s values and drives long-term income growth.
This role contributes to over 50% of the charity’s total fundraised income, plays a critical role in long-term sustainability, and operates at cross-organisationally to embed a supporter-first culture, championing segmentation, stewardship and integrated journeys that drive lifetime value. The role is responsible for delivering significant and growing income targets, developing multi-year investment plans, and influencing organisation-wide strategies to ensure we are equipped to serve a growing supporter base. The postholder is part of the Extended Leadership Team (XLT), reporting to the Director of Income & Engagement, and influences decisions at Board level through strategic investment planning and performance reporting.
Essential Criteria:
- Minimum 10 years’ experience in public fundraising, with a strong track record of income growth across a broad portfolio of income streams (e.g. individual giving, legacies, community, events, innovation, lottery).
- Experience of leading the development and implementation of organisation-wide strategies, and aligning team plans to broader strategic priorities.
- Demonstrable success in a senior leadership role of similar scale and complexity, with full accountability for strategy, delivery, performance and people management across multiple teams and functions.
- Proven experience in designing and delivering large-scale fundraising strategies, investment plans, and innovation pipelines which supports the organisational vision, mission and strategic objectives.
- Significant experience of leading both income-generating and operational functions (e.g. supporter experience or donor services).
- Highly experienced in developing and delivering multi-channel and multi-product acquisition, engagement and retention strategies to engage a range of supporter audiences to grow a supporter database and increase lifetime value.
- Highly experienced in using different direct marketing techniques across a range of channels including DRTV, DM, F2F, TM and digital marketing, with a proven track record of income growth within a fundraising environment, developed and delivered with a focus on future sustainability.
- Strong background in managing multi-million-pound budgets and long-term ROI models, including regular Board-level reporting.
- Strong external representation skills, including managing relationships with key suppliers, agencies, and sector partners.
- Demonstrable ability to lead insight-driven innovation, with experience of testing, scaling and refining audience-led approaches.
- Comfortable using digital tools, automation or CRM platforms to optimise supporter journeys and improve operational efficiency.
- Deep understanding of UK fundraising regulation, supporter data compliance, and charity governance. Awareness of organisational risk and compliance, including how regulatory or reputational risks impact strategic decision-making.
Skills, knowledge and behaviours required for this role:
- Strategic and commercial thinker, able to balance short-term results with long-term growth and sustainability.
- Inspirational leader with experience managing large teams, including senior managers, across income and service functions.
- Flexible and adaptive leadership style, able to support a range of personalities and development needs across the wider team.
- Confident leading across the full employee lifecycle, from recruitment to performance management and succession planning.
- Excellent communicator and presenter, able to engage, influence and motivate stakeholders at all levels, including Board.
- Highly numerate, with experience in multi-year investment modelling and income forecasting across multiple programmes.
- Skilled in insight-led decision making, journey optimisation, and integrated campaign delivery.
- Strong understanding of digital marketing tools and supporter engagement across online channels.
- Experienced in designing and improving supporter journeys to increase satisfaction, retention and lifetime value.
- Proficient in CRM and insight tools (e.g. Salesforce, Power BI, Google Analytics).
- Highly organised, analytical and outcome-focused, able to manage multiple complex workstreams and competing deadlines.
Strategy and Planning
- Develop, own and drive the Make-A-Wish Public Fundraising strategy and roadmap, aligning it to organisational goals and strategy, and ensuring long-term scalable, sustainable income growth.
- Shape strategy and long-term plans across all public income streams: individual giving (cash, RG, lottery, payroll giving), legacy, in-memory, third-party events, community fundraising, owned products and innovation.
- Use insight, segmentation, and lifetime value data to inform fundraising planning across acquisition, engagement, and retention. This includes owning the Make-A-Wish supporter segmentation model.
- Ensure the team adopts a test-and-learn culture grounded in insight, continual improvement and audience understanding.
- Lead the development of scalable propositions, product strategies and audience approaches across all public income channels.
- Set up and model new income streams from scratch (e.g. lottery and regular giving programmes), with robust 10-year financial investment cases to inform Board-level decisions.
- Oversee the development of the engagement strategy for these supporters—defining its purpose, positioning, and role in supporting income growth, supporter satisfaction, and operational excellence.
- Oversee the development and delivery of a comprehensive Supporter Care Roadmap, ensuring all inbound supporter touchpoints are high quality, timely, compliant, and aligned with Make-A-Wish’s tone, values, and fundraising activity.
- Provide strategic leadership to the Supporter Care function, ensuring it is fully embedded into the public fundraising model and capable of scaling as supporter volumes grow, including future-facing processes, tech use, and journey mapping.
- Lead strategy on audience journeys and supporter touchpoints, including Make-A-Wish’s Contact Strategy, driving joined-up experiences and consistent messaging.
- Contribute to the overall organisational strategy through Extended Leadership Team (XLT) engagement, ensuring public fundraising is fully integrated. Act as a senior leader within Income & Engagement and across the organisation, contributing to cross-functional strategy and planning.
Operational Delivery
- Oversee the delivery of public fundraising programmes across all channels and products, ensuring alignment to income, supporter volume, and ROI targets.
- Lead the development and testing of new fundraising propositions, programmes and products, in line with audience needs and market opportunities.
- Oversee the team to deliver multi-channel campaigns across DRTV, direct mail, F2F, telemarketing, digital and social - working closely with agencies and internal teams.
- Ensure all supporter journeys across fundraising and experience are aligned, data-driven, and optimised to deepen engagement and improve retention.
- Oversee the operational performance of the Supporter Care Team, ensuring efficient income processing, compliant data handling, and prompt responses across phone, inbox and other inbound channels.
- Deliver continuous improvement across supporter care workflows—introducing training, process optimisation, documentation and KPIs.
- Ensure fundraising and supporter care functions meet all regulatory requirements (Fundraising Code, Gambling Commission, GDPR), including acting as the lead for the Gambling Commission.
- Lead strategic projects at XLT level that improve supporter engagement, fundraising effectiveness and operational scalability.
Financial Management
- Hold responsibility for multi-million pound income and expenditure budgets across the department.
- Lead business planning, investment proposals, budgeting, and reforecasting across all public fundraising and supporter care activity for 5 to 10 year plans.
- Build and manage multi-year investment models to inform income planning, particularly for high-potential streams like regular giving and lottery.
- Monitor and report on financial performance, providing insight, variances, and recommendations to senior stakeholders and the Board. Monitor return on investment across products and channels to inform future strategic decisions.
- Support senior managers to manage their budgets effectively and adapt where needed to maintain financial performance.
- Ensure all activity within supporter care operations is cost-effective, accurate and delivers strong value for money.
People Leadership and Culture
- Provide strategic leadership to a multi-functional team of approximately 20 colleagues, including four senior direct reports across core fundraising and supporter servicing functions.
- Set a clear team vision and ensure that performance, culture and development support organisational ambitions and create a supportive, inclusive culture focused on shared goals and continuous improvement.
- Embed a high-performance culture through clear goals, coaching, accountability, and personal development plans.
- Champion coaching, cross-team collaboration and a test-and-learn culture - empowering staff to innovate and drive impact.
- Ensure Supporter Care staff are resourced, trained and empowered to deliver a high-quality supporter experience that aligns with strategic goals.
- Lead on culture change within the Supporter Care function, embedding shared purpose with fundraising and a deep understanding of how supporter experience contributes to retention and long-term income growth.
- Shape the future structure and capability of the team to support long-term growth, including the integration of the Supporter Care function into the public fundraising model.
Stakeholder and Supplier Management
- Lead strategic supplier relationships across fundraising and experience (media, creative, F2F, print, fulfilment), negotiating contracts and ensuring high-quality delivery.
- Build strong internal relationships with stakeholders in Brand, Digital, Tech, Finance, Data and Wishgranting to deliver joined-up strategy and planning. Collaborate with key internal stakeholders to deliver integrated, insight-led supporter journeys and ensure shared accountability for audience experience
- Collaborate with the Head of Brand & Comms to ensure fundraising communications reflect the brand and improve audience engagement.
- Represent Public Fundraising at the Extended Leadership Team (XLT), contributing to cross-charity strategy, insight sharing and project delivery.
- Act as a key internal ambassador for the supporter, using insight and feedback to shape fundraising propositions and operational improvements.
Data, Insight and Innovation
- Work in partnership with Data & Impact to develop insight tools and reporting dashboards to track performance across both income and supporter experience.
- Oversee use of segmentation, audience journey mapping, and predictive analytics to inform both fundraising and operational planning.
- Lead on Make-A-Wish’s innovation pipeline within Public Fundraising, identifying opportunities for new product development and managing test-and-learn pilots through to scale.
- Monitor market trends and competitor activity to ensure fundraising and supporter care stay relevant and responsive to audience expectations.
- Own delivery of the supporter care improvement programme, embedding measurement of satisfaction, service levels, and team performance.
Together, we create joy, happiness and magical memories through life-changing wishes for children with critical illnesses.
The client requests no contact from agencies or media sales.
Location: Hybrid: Office base is in London with expectation for a minimum of one day per week in the office (The Foundry, 17 Oval Way, Vauxhall, London, SE11 5RR).
Contract: Permanent
Hours: 35 hours per week (1.0FTE)
Salary: £50,000
Annual Leave: 22 days per annum plus 3 discretionary days
About the role
CUF’s new strategy has a vision of ending poverty together. Over the next three years we will be developing our relationships with our networks, partnerships, Dioceses and churches to respond, primarily, to relational poverty, recognising its place within the web of poverty. Our work will be mission and community resilience focussed, in the framework of asset based community development.
Through our work we will see more impactful, confident and mission focussed churches who are empowered to serve their local communities. We will witness greater cohesion across Dioceses, schools, Christian denominations and Christian charities as a national movement to love and serve our neighbour, and challenge unjust structures of society. We will also work more strategically with communities of different faiths
in our resilience work, facing the challenges of relational and identity poverty. We will work closely with the Church of England who have highlighted ministry in low income communities as a priority for resourcing.
We will be more confident in speaking out the truth about poverty, through a renewed influencing, policy and research team, who will take our grassroots and collaborative work to highlight unjust structures on poverty, and shape an ecclesial, political and sociological response.
In this newly created role you will develop our work on influencing and telling the truth about poverty, this is one of two objectives for the charity. You will help build relationships of influence within the Church of England, Government and other decision makers to use our stories and impact to show the difference churches and faith groups can make in ending material and relational poverty. You will develop policy positions on areas of CUF’s work in relation to poverty that will give a firm basis for our work, and that we will be able to speak out on with confidence and knowledge based on connection to grassroots churches and organisations. You will develop a robust mechanism for reporting on impact, which goes beyond just evaluating our work but demonstrates the difference that faith based social action can make on ending poverty together.
This role will report to the CEO, but work across all of CUF’s teams and departments and will be responsible for the line management of the Listening and Learning Officer.