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Locks Heath, Hampshire
£55,000 - £60,000 per year
Permanent, Full-time
This recruiter is scheduling interviews as the applications come in. So apply now!
Job description
This organisation supports anonymous recruitment. That means hiding your personal identifying information, removing bias from the hiring process.

In order to build on, and extend, our current client services, Age Concern Hampshire is now recruiting for a Head of Service Delivery, reporting directly to the Chief Executive Officer.

This is a new and very exciting opportunity for a highly skilled, experienced and motivated senior manager with a strong background in, and a passion for, providing high quality and professional care services.

About the Head of Service Delivery role

The post holder will work to the Chief Executive Officer and will have full accountability for the delivery of all front line services that support older people throughout Hampshire.  Initially they will also be responsible for leading and coaching first line managers including in leadership development, performance management, succession planning and training completion.  They will have extensive experience in delivering exceptional service to clients as well as increasing client volumes through effective business development. The successful candidate will be responsible for all safeguarding aspects, including accountability for sufficient safeguarding cover during periods of absence.  

The main responsibilities of the role include:

  • Delivering a wide range of professional, safe, and high quality ‘person-centred’ care and support services that promote independence, choice and dignity to empower people to live as independently as possible;
  • The continuous improvement of the services delivered to clients against agreed business outcomes and performance targets;
  • Leading on business development drives to increase our client base across the region;
  • Leading and coaching a team of 1st line managers;
  • All safeguarding aspects, including responsibility for ensuring sufficient safeguarding cover during periods of absence.

About you

The ideal candidate will:

  • Have extensive experience of managing diverse operational teams to deliver exceptional service to clients;
  • Have substantial experience of robust commercial acumen to drive efficient and effective service provision;
  • Have CQC Experience;
  • Be adept at increasing client volumes through effective business development;
  • Be experienced in leading on Safeguarding matters;
  • Be an inspiring leader with strong communication skills who can get the best out of people;
  • Be a pragmatic problem-solver;
  • Have a track record of attaining success;
  • Be organised and ready to adapt to challenges;
  • Have a full driving licence and be a car owner willing and able to insure and use it for business purposes.

Your values will fit with our own:

  • Compassionate and Caring – putting our clients first at all times;
  • Committed to Excellence – focusing on continuous improvement;
  • Innovative – seeking to be creative and embracing new opportunities;
  • Inclusive – respecting individuality and with a person-centred approach in all we do;
  • Collaborative – supporting each other and working with other organisations.

About Age Concern Hampshire

Age Concern Hampshire is an independent Registered Charity, which has been passionate about supporting older people since 1985.  We are committed to excellence by providing the best possible support and care to enable older people live as independently as they can to make the most of their ageing journey, evolving our services in light of the current Covid-19 pandemic.

To do this we offer a range of services including:

  • Day care for those with dementia and/or physical frailty;
  • Free impartial advice and support with claiming benefits;
  • Help at Home;
  • Domiciliary Care;
  • Footcare;
  • Village Agents to support those living in rural communities;
  • Hospital to Home support services;
  • A range of healthy living classes for the over 50’s;
  • Lunch Clubs and Café.

To Apply

We encourage applications from all sections of the community.  Age Concern Hampshire is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to a DBS enhanced disclosure.

Additional documents
Job Description & Person Specification (.pdf)
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More about Age Concern Hampshire
Age Concern Hampshire

Age Concern Hampshire (ACH) is an independent registered charity working to promote independent living to over-50s in the county. We provide a ... Read more

Refreshed on: 25 January 2021
Closing date: 20 March 2021
Tags: Business Development,Care Management

The client requests no contact from agencies or media sales.

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