Head of member services jobs

We are looking for a Therapeutic Wellbeing Service Manager (North Services) and a Therapeutic Wellbeing Service Manager (South Services) to support the growth and delivery of our counselling and wellbeing programmes.  

Our services are a hybrid of online and in person delivery and therefore the North role will include travelling to locations within Manchester, Bradford, Derbyshire and Nottinghamshire areas, including travelling to TLC wider meetings in Manchester.

The South role will include travelling to locations within London and the Severn & Wye areas, including travelling to TLC wider meetings in Manchester.

The Roles

The successful candidates will support the Senior Therapeutic Wellbeing Manager and hold specific identified managerial responsibilities within the services delivered by TLC’s Therapeutic Wellbeing department. 

You will work closely with the Senior Therapeutic Wellbeing Manager and Management Team  to co-ordinate the delivery, monitoring and staff support and leadership across the organisation.

The successful candidates will have operational responsibility for the Counselling and Wellbeing services within their geographical areas and have  specific managerial responsibilities within the wider range of services delivered by TLC.

You will support the Head of Therapeutic Wellbeing to design and deliver against the department’s strategic objectives. 

You will work closely with the Management Team and Clinical Supervisors to ensure services are delivered to a high standard in line with TLC’s values and the BACP Ethical Framework.

About you

We are looking for people who have the expertise to lead our team of mental health professionals. 

You will be a skilled, knowledgeable and experienced leader with a proven track record in managing mental health teams. 

You will be experienced in managing commissioned services requiring high quality contract management, reporting back to commissioners/funders. 

You will have extensive knowledge of risk assessing , safeguarding legislation and local guidance and practice.

We are looking for collaborators and passionate leaders to ensure our team has the right knowledge, skills, values and behaviours to deliver accessible, compassionate and effective mental health support. 

About us

TLC: Talk, Listen, Change is a relationships charity that has been providing support to individuals, couples, families, and communities in the North of England for over 40 years. The charity focuses on promoting emotional wellbeing through the cultivation of safe, healthy, and happy relationships. Originally serving Greater Manchester, the organisation has expanded its reach to help people all over England. TLC offer a range of services tailored to meet the diverse relationship challenges faced by the community. Our commitment to evolving our services ensures we continue to meet the growing needs of those we serve.

TLC values safe, healthy, and happy relationships both within the workplace and beyond, emphasising a culture that is safe, authentic, and person-centred, reflecting our commitment to valuing staff as much as the people we support. The organisation takes pride in being progressive and inclusive. TLC have made specific commitments to staff well-being and inclusivity, such as the Age-Friendly Employer Pledge, supporting Afro-hairstyles through the Halo Code, and endorsing the White Ribbon campaign to end men’s violence against women. These initiatives support work to build an equitable and respectful work environment.

We aim to encourage a culture where people can be themselves and be valued for their strengths. We seek to attract and employ the best people from the widest pool, reflecting the diverse range of people we support.

We believe in empowering our team members to bring their best to this role. That’s why we offer flexible working hours around core business times.

We also provide an annual Professional Development allowance, a generous annual leave package, and even time off for your birthday, Health & Wellbeing Day, and EDI-focused Volunteering Day.

So, if you’re ready to make a real impact and help shape the future of TLC, we’d love to hear from you.

We want to make our recruitment processes accessible to everyone. As standard practice we provide interview questions prior to the interview so we can concentrate on getting to know you. If there is any way that we can support you to be the best you can be, please contact us. 

This post is subject to an enhanced DBS check.

Please state clearly on your application if you are applying for the North Service Manager Post or the South Service Manager Post.  

PCS is seeking a motivated and experienced individual to join our Member Response team as Team Leader. This is an exciting opportunity to play a key role in supporting the growth and success of the union by leading a dynamic team handling queries and call. This post is based in PCS Clapham with hybrid working arrangements. This role offers the chance to make a meaningful impact in our union.

Salary and Location

• Band 3, London Spine points 33-29
• Starting salary: £43,715 p.a. rising to £48,846 p.a. in annual increments
• PCS Clapham

Successful candidates for the Member Response Team Leader will be able to demonstrate:

• Experience leading teams or supervising staff
• Working in a customer-focused organisation or service
• A strong understanding of GDPR
• Experience using CRM platforms such as Salesforce

The main duties of the Member Response Team Leader role include:

• Managing a team of Member Response Team Administrators
• Day-to-day operations of the team
• Ensuring workflows are managed efficiently and service level agreements are consistently met

With an ability to foster a positive and collaborative working environment both remotely and in person, the Member Response Team Leader will be expected to provide clear direction, conduct appraisals, and support the professional development of their team. Strong leadership skills, a proactive approach to problem-solving, and the ability to motivate and engage staff are essential.

The role of Member Response Team Leader offers hybrid working with flexibility to work from home outside of peak periods. Due to key operational and democratic activities, the Member Response Team Leader will be required to attend the office daily from February to April each year and additional periods throughout the year. Outside of this period, hybrid flexibility will apply in line with team needs and organisational policy.

Closing date: at 12 midday on Monday 24 November 2025

Interviews will be held in person: Tuesday 9 December 2025

About PCS

PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.

Employer Benefits

You will have access to a generous package of staff benefits including

• flexible working (including hybrid working)
• childcare and family support
• generous maternity/paternity leave
• 32 days leave and Christmas closure
• pension scheme
• employee assistance programme

Learning and Development

The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.

PCS Recruiting Process

We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.

Applications must be received by the closing date and time specified.

Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.

• CVs will not be accepted. Please see the job description/person specification and follow the application process.
• PCS is working towards equal opportunities and is positive about disabled people.
• All posts can be considered on a full-time, part-time or job share basis.

Please view our guidance for applicants.

JOB DESCRIPTION: MEMBER RESPONSE TEAM LEADER

Ref: 1225

Grade: Band 3, London

Salary:

Spine points 33-29

Starting salary £43,715 p.a. rising to £48,846 p.a.

Location: PCS Clapham

Purpose of the job:

To assist in maximising the potential for union growth, development and success through managing, co-ordinating and supporting the work of the Member Response Team, in line with PCS policy and our ethos as an organising union.

Responsible to: Member Response Team Manager

Responsible for: Member Response Administrators

Contacts

External:

PCS Union Representatives, Members, Government Departments, Employees of other trade unions, Suppliers, TUC, Employers, legal and other professional advisors, other external contacts

Internal:

PCS staff and officials, Bargaining Units, Membership and Balloting, and other internal departments

Main duties and responsibilities

1. People Management

• Day-to-day management of staff and workflow
• Manage work allocation, future planning and support for team/line manager
• Through the appraisal system, identify training and development needs, train or organise training for staff
• Undertake induction programmes, 1 to 1s and appraisals with staff as appropriate
• Apply the staff conduct policies e.g. discipline, grievance, capability, dignity at work and IT security policies as and when required
• Check work standards and maintain consistent quality of delegated tasks
• Proactively promote diversity including equality in line with the wider PCS approach
• Continuously improve effectiveness and efficiency of the administrative team
• Ensure health, safety and welfare of team members

2. Systems Management

• Develop and make best use of relevant systems e.g. office, IT, finance, etc.
• Attend relevant training and ensure staff are appropriately trained on system changes and developments
• Regularly reviewing existing systems, and ensure consistency and organisational best practice is followed
• Equality-proof and check that the design and operation of any new systems are in line with wider PCS policy, e.g. health and safety, and IT security policies, and make recommendations to senior officers as appropriate where new systems are designed that could be applicable to the wider union
• Implement an ongoing development and monitoring process for systems including managing resources, gathering, monitoring, collating and reconciling information, checking allocations, preparing reports, highlighting budget over and under spends
• Set up statistical systems to produce reports and analyse information i.e. membership reports, personal cases management system, equality statistics
• Organise and allocate work, deal with queries and correspondence, research information, produce briefs, documents and responses
• Ensure the membership system e.g. Salesforce is used to maintain up-to-date data
• Contract management work including scoping suppliers, drawing up tendering documents and recommendations, provide reports to bodies and committees

3. Team Working

• Proactively promote team working
• Initiate, organise, lead and participate in team meetings as appropriate
• Maintain high levels of confidentiality of sensitive issues at all times
• Provide assistance to team members

4. Office Coordination / Project Management

• Plan ahead and prioritise the teams work
• Share best practice with colleagues across the organisation
• Manage the physical work environment e.g. undertake risk assessments, coordinate office resources, review office layout in line with facilities systems, work with department head / SNO to deploy non-staff resources (e.g. office furniture and equipment) in the most effective manner
• Prepare for, attend and record meetings and events and take follow up action
• Liaise with senior officials both within PCS and external organisations e.g. trade unions, government departments and agencies
• Handle projects as directed by the line manager
• Deal with complex queries, issues, arising from staff or via correspondence from members
• Draft complex correspondence, briefs, reports as appropriate

5. Meeting, Conference, Election, Ballot, Events Arrangements

• Organise, co-ordinate and supervise arrangements for meetings, elections, conferences, seminars and other external and internal events
• Develop appropriate systems and support for events, conferences, elections, meetings, ballots, etc. e.g. ensuring computer and internet services are available, determine schedule for printing materials, and encourage participation
• Agree and manage timetables, processes and procedures
• Attend and contribute to events as appropriate
• Ensure compliance with rules and legal requirements, including equality issues, seeking guidance where appropriate

6. Union Organising and Campaigning (where appropriate)

• Co-ordinate and assist in the delivery of union organising activity at PCS members workplaces in support of and alongside the relevant PCS Officers
• Prepare, plan, and co-ordinate team(s) support for scheduled union organising and campaigning activity
• Maintain direct contact with PCS members within their workplace(s)/branches as required
• Co-ordinate and delegate union organising and campaigning support work/activity to direct staff team as required

7. General

• At all times implement and promote the PCSs Equal Opportunities Policy adhering to the PCS Values
• Take due and reasonable care of self and others in respect of Health & Safety at Work
• Participate in appraisal, training and development systems
• In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
• Act in a manner that enhances the work of the PCS and its overall public image
• Such other duties that may reasonably be required and which are within the level of the responsibility of this post
• Willing to work outside normal office hours and location subject to personal circumstances, and advanced notice

Person Specification: MEMBER RESPONSE TEAM LEADER

Ref: 1225

Date: November 2025

Location: PCS Clapham

ESSENTIAL FACTORS

EXPERIENCE

• Working in a customer-focused organisation or service
• People management including induction, work allocation, appraisal and conduct
• Efficient set up and management of office systems, procedures and databases
• Draft and deal with complex correspondence and issues
• Events management, organisation and co-ordination
• Attend meetings, produce accurate records/notes of actions, follow up as appropriate

TRAINING

(including continuous professional development)

• Evidence of ongoing training and continuing professional development
• Commitment to undertake job-related training
• Commitment to participation in appraisal and development review process
• Commitment to staff development

KNOWLEDGE

• Impact and use of digital and IT applications, including Microsoft Office and Salesforce
• Knowledge and understanding of trade unions and work of the public sector
• Project management/project activity
• Understanding of the application of GDPR

SKILLS

• Ability to communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences
• Ability to identify, research, analyse and present evidence, including statistics
• Ability to manage team to ensure efficient running of the work of the department/unit
• Ability to identify and set priorities
• Deal with confidential and sensitive information
• Operational decision making (within defined parameters)

OTHER

• Commitment to the application of Equal Opportunities policies and practices at work
• Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
• Flexible approach to work and willing to work outside of normal office hours and location on occasions

About us

The Lucy Faithfull Foundation (LFF) is a UK-wide charity that exists to prevent child sexual abuse and exploitation. We’re here for everyone who needs us. We protect children by working with people who pose a risk and diverting them from causing harm. We support individuals and families who have been affected by abuse. And we help professionals who work with families to create safer environments for children through delivering risk assessments, interventions, training and consultancy. We run the confidential Stop It Now helpline and Shore, a website and chat service for teenagers.

About the role and you

We are recruiting for a skilled and experienced manager to join the Helpline team. You will support the Head of Stop It Now, working alongside our Helpline Managers and Child Sexual Abuse Prevention Manager in the day to day running of the helpline and provide support and advice to Helpline Advisors. You will have direct client contact via telephone, a secure message service and online chat. You will also support with the training of staff and promotion of the work of the helpline.

This is a highly rewarding role within a friendly, supportive and hardworking team which is committed to keeping children safe from harm.

You will have experience in working directly with one or more of our key target groups: - for example adults and/or children and young people who have sexually harmful behaviours, or child victims of sexual abuse, or family members of these individuals.  Our ideal candidate will be an energetic professional, who is proactive and outcome focused with exceptional communication and relationship skills. You will be able to evidence a successful track record of working with individuals and families impacted by child sexual abuse. You will be able to demonstrate confidence in translating the charity’s mission into direct child protection practice and equipping other professionals in tackling child sexual abuse.

Key attributes we are seeking include:

• A confident manager with good staff supervision and support skills, and an enthusiasm for supporting colleagues to work within organisational guidelines as well as to develop new skills
• An ability to provide confidential advice to callers through the Stop It Now helpline, including abusers/potential abusers; friends and family of abusers/potential abusers; parents worried about the sexual interests and behaviour of their children
• A team player working with colleagues to prevent child sexual abuse
• Confidence and good ability in the use of modern technologies for effective discharge of many day to day tasks
• Maintaining effective records in line with charity policy and practice
• A flexible approach with an ability to network with internal and external colleagues to ensure deadlines are met and quality work is delivered
• Skills in delivering training to groups of professionals

For a more detailed job description, please request a job pack.

What you’ll get from us

We offer the following benefits:

• Hybrid working (with a minimum of 2 days in the office per week; we ask for 3 days in the office per week for the first month)
• NEST pension
• 33 days’ annual leave rising to 38 days (inclusive of statutory bank holidays following qualifying period)
• Up to 5 days’ learning and development per year
• Flu jabs & eye tests
• Season ticket loans
• Charity discounts
• Employee assistance programme
• Option of private healthcare with Benenden

How to apply

We really welcome informal conversations with prospective candidates about the role and the charity in advance of the deadline.

To apply, please download the job pack and return your completed documents by Tuesday 25th November. In person interviews are scheduled to take place on Wednesday 10th December for shortlisted candidates.

If you have not been contacted within 2 weeks of the closing date you have been unsuccessful with your application. Please note the successful candidate will be required to undergo a DBS check for this position.

#helpline #manager #helplinemanager #telephone #chat #support #advice

Job title: Head of Development, Faculty of Medicine 
Salary: £69,365 to £79,257
Location: White City (Hybrid)

Are you passionate about advancing world-changing medical research? Do you thrive on building relationships that inspire transformational philanthropy?

Here at Imperial, we are looking for our new Head of Development for the Faculty of Medicine. This is a rare opportunity to connect visionary donors, grateful patients, and world-leading academics to make a tangible difference in healthcare and patient outcomes.

At Imperial, innovation is part of who we are. Our scientists and clinicians are turning breakthroughs into real-world impact — improving lives across the globe. As we prepare to launch the university’s most ambitious fundraising and alumni engagement campaign, you will play a central role in shaping and driving its success.

As Head of Development, Faculty of Medicine, you will have the opportunity to work at the most senior levels, securing gifts at the high six-figure level and above for multi-disciplinary research such as public health, cancer and surgery, neurology, paediatrics, immunology, and infectious disease.

You might have worked with senior volunteers before, opening their networks to guide successful relationship building, or have a track record of successful medical fundraising and/or work with grateful patients.

If you’re ready to play a defining role in medical advancement at one of the world’s most influential universities, we’d love to hear from you.

About Imperial
Welcome to Imperial, a global top ten university where scientific imagination leads to world-changing impact. 

Join us and be part of something bigger. From global health to climate change, AI to business leadership, we navigate some of the world’s toughest challenges. Whatever your role, your contribution will have a lasting impact. 

As a member of our vibrant community of 22,000 students and 8,000 staff, you’ll collaborate with passionate minds across nine London campuses and a global network. 

This is your chance to help shape the future. We hope you’ll join us at Imperial.

Our culture
We work towards equality of opportunity, eliminating discrimination and creating an inclusive working environment. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities

Our values are at the heart of everything we do and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity and innovation.

Further Information

This is one of three exceptional opportunities to join our dynamic team. As we continue to expand our international presence, we are recruiting for the following roles:

• Head of Global Development, North America
• Head of Principal Gifts

Each of these roles offers a unique opportunity to shape our strategic direction and build impactful partnerships.

Closing date: Midnight on Wednesday 12 November 2025.

Interested?

Please familiarise yourself with the attached Candidate Pack.
To apply, please submit a CV and covering letter.

Imperial is partnering with Constellate Global Talent on this search. No agencies please.

Head of Media and Public Affairs
£64,210 pa pro rata plus excellent benefits
London WC1 and home-based
35 hours per week
Fixed-term contract for 11 months (maternity cover) 

As Head of Media and Public Affairs you will lead, plan, develop and implement effective media and public affairs strategies to actively promote the RCPCH and its priorities for maximum influence and impact.

The Head of Media and Public Affairs is an important leadership role at the College. You will work closely with journalists and media organisations to champion the College in the media as well as securing political support for our policy messages, through stakeholder relationships within the UK Government, Whitehall and the Westminster Parliament.

Reporting to the Associate Director of Policy & External Affairs, you will manage, direct and motivate the team to successfully achieve performance goals. You will play a pivotal role in driving the College’s Westminster public affairs work to secure our advocacy goals and you will also manage the out-of-hours media rota, being flexible to be on-call to media as required. You will also take responsibility for preparing and monitoring the Media and Public Affairs team budget, ensuring that all operational expenditure is value for money.

Degree educated or with relevant professional experience you will have demonstrable experience of developing and implementing proactive media and public affairs strategies and a strong track record in leading, planning, implementing and evaluating integrated communications strategies.

With proven leadership and performance management skills, you should also have a background of working with and influencing senior managers and have proven stakeholder management skills, being able to develop and nurture high level contacts in media and government.

Experience of briefing senior staff to act as spokespeople through the media and in direct engagement with political stakeholders is essential. Direct experience of working within an organisation that delivers health or children’s services would be desirable. 

The Royal College of Paediatrics and Child Health sets and maintains standards for the education and training of all doctors working in paediatrics and child health in the UK. We advocate on child health issues at home and internationally. Additionally, through a variety of activities, the College influences the quality of medical practice for children in hospital and in the community. 

The RCPCH has more than 25,000 members and fellows and employs around 200 staff, most of whom work in our London office in Holborn. We have a Devolved Nations team operating from Northern Ireland, Scotland and Wales. Our College values: Include, Influence, Innovate and Inspire, are important to us. These values ensure we bring out the best in each other, strive forward together to make the College a positive and dynamic place to work. 

The RCPCH champions Equality, Diversity and Inclusion. Our workplace is inclusive, offering a supportive environment where staff can thrive. The College is keen to accept applications from people with protected characteristics. We believe that our staff should represent all of the diverse communities we serve. Join us to help realise our vision of a world where every child is healthy and well. 

The College operates a flexible and modern working policy, whereby our colleagues work in the office for a minimum of 40% over a 4 week cycle and the remainder from home. 

The RCPCH is committed to safeguarding the children, young people and adults it has contact with in the exercise of its functions and responsibilities. The RCPCH expects all staff to share this commitment – we place a high priority on ensuring only those who do so are recruited to work for us. 

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records.

Closing date: 23 November 2025.

Head of Developing Philanthropy

We are looking for a passionate and strategic Head of Developing Philanthropy to join the Environmental Funders Network (EFN) in this remote working role.

This is an exciting opportunity to play a key part in growing environmental philanthropy across the UK and to help inspire funders to support causes that sustain a thriving planet.

 

Position: Head of Developing Philanthropy
Location: Home-based (within 90 minutes of London by train)
Salary: £60,000 per annum, pro rata
Hours: Full time (nb. 80% FTE or flexible working considered for the right candidate)
Contract: Permanent

Closing Date: 11:59pm on Sunday 23rd November 2025

The Role

Working closely with EFN’s Executive Director, you will lead on growing the amount of funding flowing to environmental causes from UK funders – including trusts, foundations, and high-net-worth individuals – by connecting and engaging with those not yet funding environmental causes at scale, and inspiring and supporting them to start giving or to give more.

You will form part of EFN’s Leadership Team, deputising for the Executive Director as needed, and will likely line manage a small team of 3–4 individuals.

 

You will:

• Revise and implement EFN’s Growing Environmental Philanthropy (GEP) strategy, working with the Executive Director, Board and GEP Advisory Group.
• Raise awareness of the need for environmental philanthropy through partnerships, events, communications and media opportunities.
• Identify and engage new funders and advisors through meetings, events, field trips and speaking engagements.
• Provide inspiration, advice, and practical resources for funders and advisors to start or expand their environmental giving.
• Support wider programme delivery, including the Big Give’s Earth Raise campaign and partnerships with organisations such as the Beacon Collaborative and Climate Lead.
• Contribute to fundraising for EFN’s GEP programme and support EFN’s financial sustainability.

About You

You’ll bring at least five years’ experience in fundraising or a related industry, with a proven track record of building and managing relationships with individual donors or high-net-worth clients. You’ll be a confident communicator and creative thinker with a strong commitment to environmental and social justice.

 

You will have:

• Strategic leadership skills, with experience managing and mentoring teams.
• Excellent relationship management and influencing skills, with confidence in public speaking and representing EFN at high-profile events.
• Experience developing and delivering inclusive, outcome-focused events and programmes.
• Strong organisational and planning skills, with the ability to prioritise a substantial workload and work independently.
• Solid IT skills, including CRM systems (preferably Salesforce) and virtual meeting platforms.

 

Desirable:

• Experience coordinating networks of funders or organisations.
• Understanding of the funding landscape within the environment or NGO sectors.
• Experience in fundraising and/or managing online resources or websites.

Benefits Include:

• 25 days annual leave plus bank holidays (pro rata)
• 7% employer pension contribution
• Flexible working options
• Learning and development opportunities
• Equipment and office allowance

About the Organisation
The Environmental Funders Network (EFN) works to transform environmental philanthropy in the UK by increasing funding levels, improving effectiveness and supporting those creating a thriving planet. EFN engages more than 1,000 funder participants and 1,800 fundraiser participants through research, collaboration and knowledge-sharing.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

The Stable Family Home Trust is a values-led organisation where people always come first. Our main purpose is to support adults with learning disabilities to develop the skills and confidence that enable them to live their lives as independently as possible; to participate in their local communities and be valued for the extraordinary contribution they make to our society. We run a varied and exciting day services programme from our three sites in Christchurch, Ringwood and Southbourne, and run supported living and residential living services in Southbourne and Ringwood.

We are looking for a modern people leader who will bring fresh thinking and inspire trust across the organisation; a forward -thinking person who will model the standards of behaviour expected from employees and effectively challenge any employee behaviour that falls below these standards. You will be a confident communicator and decision-maker with the ability to respond quickly and effectively to employee issues.

You will be part of the Senior Leadership Team and will have significant involvement in the development of the Trust across all areas, including future workforce development and organisational transformation.

Working closely with the Chief Executive you will be the trusted deputy in their absence, making key decisions relating to all aspects of the organisation’s operations and providing a consistent leadership approach that reflects our organisational values.

To be shortlisted for this role we require an application form to be completed and submitted.

To apply for the role, please click the button to be redirected to our website.

Starting Salary: £54,269 - £59,422 (including LW)  

Contract: Permanent  

Location: Romero House, London - Hybrid working with a minimum of 40% of your time in the London head Office

Job Profile

CAFOD has an ambition to be digital first in our marketing and communications, to stay ahead of emerging trends and make the most of what digital technology can offer to strengthen our relationships with our supporters and in our ways of working across the organisation. Digital technology has already transformed our communications and will continue to do so. This senior communications and marketing role will be responsible for steering the ongoing digital transformation of CAFODs work, primarily in the supporter programme and also across the wider organisation.

This role encompasses overall responsibility for the brand, digital marketing, messaging, proactive and reactive media relations, with a core focus on digital transformation across all platforms. This post will play a key role in guiding our digital shop fronts and marketing efforts, evolving supporter journeys, steering our email programme and leading on the digital infrastructure to enable delivery of our supporter programme. It will ensure that digital engagement and conversion is embedded and an integral part of our communications planning. 

This role will drive innovation and data-informed insight across the full spectrum of communications and wider organisation functions. It will embed a digital-first approach across teams and guide and accompany the wider organisation on harnessing opportunities of new technologies, making digital engagement integral to communications planning. 

This role will drive brand awareness, brand advocacy and action across our programmes to ensure CAFOD is top of mind amongst the Catholic Community of England and Wales, helping to grow support from our constituency. You will bring proven senior-level experience in digital communications and marketing, ideally within the charity sector. With a strong understanding of communications at a senior level with expert knowledge of digital channels, audience engagement, and online conversion, you also have a strategic grasp of how digital integrates into broader communications and supporter strategies. Your leadership style is collaborative and visionary, and you have the gravitas and expertise to set the digital marketing direction for a large organisation, while bringing all teams along with your vision.

Key Responsibilities

• Lead the strategic development, direction setting and delivery of an ambitious, insight-led digital-first communications strategy that enhances supporter journeys, increases engagement and drives measurable growth in support of our supporter programme, especially our parishioner-first fundraising strategy. 

• Act as CAFODs senior expert on communications, advising the Executive team, across departments and influencing strategic decision-making, including on digital direction and development, at the highest level. 

• Lead complex cross-organisational projects that improve our digital supporter experience, from acquisition to long-term engagement and conversion, ensuring timeliness and consistency with supporter programme priorities, especially the parishioner-first fundraising strategy and approach. 

• Provide leadership and overall oversight of external communications and messaging, including brand consistency and press/media engagement, ensuring consistency between our fundraising efforts, our campaigning work and profiling our international work to supporters and key stakeholders.

• Lead and oversee the digital teams - email marketing programme, social media engagement, digital developments, campaigns and the website, to ensure user experience is optimised and platforms support our supporter programme and broader organisational strategic objectives and ambitions. 

• Lead the media team to explore and encourage new approaches including how we further maximise the digital media landscape.

• Line manage senior specialists across digital marketing, website, and media and PR, ensuring high performance and professional growth. 

• Work closely with IT, data and external agencies to ensure agile, secure and effective digital delivery across platforms. 

• Represent the organisation externally where appropriate, with a focus on digital thought leadership. 
• Develop and manage the communications budget effectively, aligning resources to priority areas and demonstrating clear impact. Agree and ensure accountability for objectives and KPIs as part of the wider supporter strategy, fostering a culture of ongoing learning, adaptation and improvement.  

Safeguarding 

All CAFOD staff share responsibility to promote and maintain a strong safeguarding culture, including identifying the key actions they should take given their role and responsibilities.

Person Specification 

• Extensive experience in a senior digital communications and marketing leadership role, with demonstrable success in developing and delivering integrated and audience-led multi-channel communications and marketing strategies. 
• Strong experience of overseeing development of supporter journeys and objectives, website development, CRM integration and email engagement and conversion. 
• Passionate about digital innovation and technologies, with deep knowledge of platforms, formats, and trends. 
• Committed to insight-led and data-driven approaches with skills to use digital tools, platforms and analytics to shape decisions and measure impact. 
• Excellent leadership, inter-personal and team management skills, with the ability to develop and motivate multi-disciplinary teams. 
• Strong cross-functional project management ability, with experience leading organisational change in digital capability. 
• Understanding of broader communications and marketing disciplines, with the ability to ensure alignment and brand consistency and also oversee media and PR work, including reputational risk and crisis communications. 
• Understanding of the Catholic church in England and Wales and knowledge of Catholic Social Teaching. 
• A track record of strong written and spoken communication skills. 
• Highly organised, able to manage a busy workload and consistently meet deadlines. 

Safeguarding for Children and Vulnerable Adults 

CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect.  CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse.  CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount.  Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Conduct as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents.

All offers of employment will be subject to satisfactory references, and appropriate screening checks can include criminal records and terrorism finance checks. CAFOD also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of, and consent to, these recruitment procedures. 

This role is a key member of the small staff team at the Girlguiding North West England Region Office, led by the Executive Manager. The role contributes to the provision of services supporting marketing, communications, and engagement across the region. The successful applicant must have excellent line management, verbal, and written communication skills. They must be able to build positive relationships with staff, volunteers and external partners at all levels and have a working knowledge of Microsoft Office.

RABI is the farmers charity.
 
RABI supports farming people across England, Wales and NI with expert, one-to-one practical, financial and emotional help, all year round. From confidential advice and mental health support to direct financial assistance, their tailored services respond to the unique challenges of farming life.
 
At the heart of RABI’s mission is a commitment to strengthening resilience; helping farming people feel valued, supported and better equipped to navigate uncertainty and change. RABI is working to close the farming wellbeing gap and build a future where farming people can thrive. 
 
Over the past 25 years alone, RABI has delivered almost £250 Million in direct financial support to the farming community, whilst the charity’s professional counselling service has provided 11,500 free sessions to farming people since 2022. RABI’s wrap-around support services continue to evolve, reaching more people year on year. 
 
RABI is on a journey to help shape a future farmers deserve.
 
Are you an experienced strategic leader with a passion for innovation and impact?
RABI (Royal Agricultural Benevolent Institution) is seeking a dynamic Head of Business Development to shape and lead our research, pilots, and partnership programmes that address the Farming Wellbeing Gap. This is a pivotal role at the heart of our 2025–2030 strategy, ensuring that farming people have access to innovative, evidence-led support.
 
 As Head of Business Development, you will:

• Provide strategic oversight of our research agenda, ensuring insights inform services and sector influence.
• Lead major pilots that support farmer wellbeing.
• Develop organisational grant and partnership frameworks to extend reach and impact.
• Build and lead a high-performing team culture within Business Development.
• Represent RABI with credibility to external stakeholders and partners.

About you:

You are an experienced leader in business development, service innovation, or research, ideally with a background in the charity, public, or rural wellbeing sector. You’ll bring strong strategic and programme management skills, confidence in building partnerships, and a proven track record of leading change. An affinity with RABI’s mission and farming communities is essential.
 
Key responsibilities:

Strategic Leadership:

• Provide strategic oversight of RABI’s research agenda, ensuring insights shape organisational direction, new initiatives and create sector influence.
• Lead the identification, scoping, and piloting of new services and programmes that address farming families’ health and wellbeing needs.
• Drive the development of organisational grants and partnerships frameworks to strengthen resilience and widen impact.
• Champion innovation while ensuring pilots and research are underpinned by robust evaluation and impact measurement.

 
Team Leadership & Management:

• Build and lead a high-performing team culture that is collaborative, ambitious, and aligned with RABI’s goals.
• Ensure team structures and resourcing reflect the organisation’s growth, creating opportunities for talent development and succession.

 
Research and Insights:

• Oversee the commissioning and delivery of the research strategy, ensuring a balance of community engagement, applied practice based work and academic partnerships.
• Ensure research outputs are usable, timely, and embedded into any new RABI service design or pilot, and shared wider in support of advocacy and profile building.

 
Innovation and Partnerships:

• Lead major pilots including Farmers Aid Critical Care app and Click & Chat Mental Wellbeing platform, ensuring effective design, launch and evaluation.
• Oversee the development of an organisational grants framework to support partners and extend reach and impact.
• Embed new service models into organisational practice ensuring a structured handover to Service Delivery or other delivery partners to create seamless transition into BAU.

 
Cross-Organisational Collaboration:

• Work closely with Communications, Service Delivery and External Affairs to ensure alignment of initiatives with the overall organisational strategic intent.
• Collaborate with IS, Volunteering and Fundraising to maximise impact and ensure integrated CRM data and insight.
• Contribute as an active member of the Senior Leadership Team to organisational strategy, planning, and risk management.

 
Representation & Advocacy:

• Act as a spokesperson for RABI, representing the charity with credibility to external stakeholders, partners, and media as required.
• Champion the needs and voices of farming people, ensuring services are designed with and for the community.

 
Person Specification:
 
Essential

• Proven leadership experience in business development, research, service innovation, or related fields within the charity or public sector.
• Track record of developing and implementing strategies that drive organisational growth and innovation.
• Experience of leading and managing multidisciplinary teams through periods of change and expansion.
• Strong understanding of overseeing a portfolio of research and its role in shaping services.
• Ability to oversee the design and delivery of multiple pilots that are scalable, sustainable, and evidence based.
• Excellent planning, programme management, and project evaluation skills, with the ability to balance a diverse portfolio.
• Skilled at developing and maintaining effective partnerships and external stakeholder relationships.
• Strong communicator, confident in representing the organisation externally at senior levels.
• Affinity with the goals and objectives of RABI.
• Full, clean UK driving licence and willingness to travel and work occasional unsociable hours.

 
Desirable

• Experience within the UK farming/agricultural community or rural wellbeing sector.
• Knowledge of grants and partnership frameworks within a not for profit context.
• Programme or project management qualification (e.g. Prince2, MSP).

 
This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI
 
BENEFITS

• 28 days annual leave plus bank holidays (based on full time working).
• Enrolment to Nest on commencement of employment and then opportunity to join RABI’s group pension scheme with Standard Life where RABI make contributions equivalent to 10% of your basic salary, provided you make a personal contribution of 5%. 
• Life assurance from day one. 
• Access to our Employee Assistance Programme.
• On site parking.

 
RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities.
 
REF-224 884

JOB DESCRIPTION

 

Title: National Programmes Manager

Hours: 35 hours per week

Accountable to: Director of Membership

Salary: £37-42k depending on experience

Location: SW1P 3RB United Kingdom

Work Type: Hybrid (2 office days)

Overview

Mothers’ Union (MU) was established in 1876. It is a worldwide women-led movement with over four million members in 83 countries. Some 40,000 of our members live in Britain and Ireland and put their Christian faith into action in communities’ by delivering projects and programmes that bring hope and build resilience.

Mothers’ Union is unique. We do not work alongside communities; our members and volunteers work inside communities. From small initiatives to national programmes our aims are to stop poverty, violence, and injustice by supporting the vulnerable and to strengthen family life by nurturing relationships that are loving, faithful and respectful.

Each member subscribes to the same values; the moral and ethical codes that are central to the ways in which we operate:

• We are firmly rooted in a voluntary ethos centred on mutual respect and collaboration.
• Our governance, leadership, and programmes are driven by and undertaken by members within their own communities worldwide; and
• We work with and welcome to the movement, people of all faiths and none.

Our Britian and Ireland members may be part of a branch or a parish membership, which sits within a Diocese, which reports to a Province. These Provinces and Dioceses follow the Anglican Church structure.

We are a diverse and inclusive movement who form groups, become friends and supporters outside of the church structure, together with a host of active volunteers all championing the work we do.

Job Purpose

The role of the central charity is to facilitate member support and the successful operation of the charity, lead strategic projects that work to ensure the longevity and sustainability of the global movement and to support the delivery of impactful work in communities that meet our aims.

Like many membership organisations, we need to focus on turning membership decline into membership growth. This role evolved from and is an integral part of the “Reimagining MU” project, where we looked at opportunities to secure the future of the movement.

The post holder will work directly with members and across the charity leading campaigns and programmes that help and support the communities in which we serve, drive membership growth, increase valued engagement and income opportunities, promote Mothers’ Union within the Anglican Church, and build effective relationships with external partners and organisations.

This role will lead the implementation of a suite of existing and new Britain and Ireland programmes which include domestic abuse, social justice, and family issues. Also, to look at new programmes and to manage continual programme reviews. These Mothers’ Union National Programmes are being adopted as best practice frameworks for successful community outreach projects by members in the communities in which we serve. It is envisioned that in resourcing and standardising existing work, these robust programmes will serve as vehicles for volunteer and member recruitment in dioceses in Britain and Ireland and be able to secure strategic partners and external funders to support our work.

Main responsibilities

Programme Development, Implementation and Review – Britain and Ireland

1. Work with the Director of Membership on the continued development, implementation and review of a member-informed national suite of Mothers’ Union programmes.

2. Research, review and develop new member resources, packs, and policies and manage access.

3. Work with the wider Membership team on the design, implementation, and delivery of new membership growth models.

4. Work with the Communications team on campaigns and programme branding and promotion.

5. Procure and manage relationships with programme strategic partners and funders.

Membership Engagement and Support

1. Manage relevant Communities of Interest (representative membership groups) for the different programmes.

2. Contribute campaign materials, articles, written printed and web content as required.

3. Support the membership by overseeing programme enquiries, and delivering resources, communications, webinars, podcasts, and events as required.

4. Working with the Membership Engagement Manager to ensure membership growth is reflected in the programme frameworks as an intended outcome.

5. Working with the Director of Membership and the wider membership team to deliver annual and regional events and conferences including the Annual Gathering, Provincial meetings, networking, and celebratory events.

General 

1. To manage existing national programmes; and to successfully framework and resource new MU campaigns and community outreach work into standardised, resourced and branded national programmes that are adopted and utilised by members and attract strategic partners to enhance successful outputs and increased income for the charity.
2. To work across the charity on supporting the incorporation and delivery of membership and income growth targets and initiatives in the outputs of relevant areas of work.
3. To produce and provide reports and resources as required for the Director of Membership.
4. To undertake any other duties as requested by the Head of Membership.

Work Ethos

Integrity lies at the heart of Mothers’ Union and in our voice and actions, we aim to be:

· Respected.

· Effective.

· Accessible.

· Clear.

· And innovative approach.

Staff are expected to reflect these core values in their own personal characteristics. Post holders are expected to be able to demonstrate:

1. A level of competence appropriate to the demands of this post.
2. The ability to conduct work in keeping with high professional standards and in accordance with Mothers’ Union’s Aims, Objectives, and Values.
3. A clarity of communication.
4. A collaborative and constructive style of operating, respecting colleagues and volunteers and their contribution.
5. An understanding of or commitment to the Christian faith.

Person Specification

Candidates’ demonstration of the skills and qualities below will be assessed through the application form/CV and at interview.

Experience/skills

Essential

Desirable

Programme Development

Demonstrated project management and programme development experience.

A project management qualification.

Experience of working in a membership organisation in the design and delivery of member-informed services and support.

Policy and Advocacy

Experience of campaign, policy, and advocacy work.

Experience in the fields of domestic abuse, faith and discipleship, social justice, and family issues.

Membership Support

Experience working directly with customers/members.

Event management experience.

Computer and IT skills

MS applications. Zoom/Team meeting platforms. Survey software. Social media posting. CRMs.

Publisher and design software.

Qualifications

Education

Educated to degree level.

Personal Attributes

Organisation

The role sits within a Membership function. Ability to work in a team and self-direct as required, effectively prioritise workload and meet deadlines and timescales.

Communication

Good verbal communication skills – ability to engage effectively and confidently with a wide range of stakeholders.

Produce high quality, accessible, valued, and impactful resources, and documents.

Excellent writing skills – ability to tailor to various audiences clearly and concisely; to identify and summarise key messages.

Personal characteristics

Flexible, with the ability to use own initiative.

Ability to work competently and confidently with volunteers, external partners, the clergy, and a wide range of stakeholders.

Team player – ability to work with others and to contribute within a team.

The ability to conduct work in keeping with high professional standards and in accordance with Mothers’ Union core values.

An understanding of or commitment to the Christian Faith

Knowledge and approach

A broad understanding of issues affecting faith and family life today.

The ability to take a creative and lateral approach to thinking about social problems.

A proactive attitude and enthusiasm to learn and grow in the role.

Research skills

Ability to collate, analyse, and synthesise data and use this in the development of support and services.

Ability to gather, manage and use a large quantity of information, research and reports effectively.

Ability to interpret statistics, survey data and quantitative and qualitative data effectively.

How to Apply

If you are interested in this position, please apply by sending your CV and a Cover Letter via e-mail. 

The Cover Letter should clearly outline how your skills match the main responsibilities of the role.

Application Deadline

The closing date for applications is midnight on 17th November 2025. Due to the number of applications we receive, we may not be able to individually respond to each applicant. If we do not contact you within 4 weeks from the application deadline, then unfortunately you have not been shortlisted for this position. We aim to get in touch with the shortlisted candidates after the application deadline.

Equal Opportunity

Mothers’ Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.

Values and Behaviours of Mothers’ Union staff

 MU Staff Team Values

· Respectful.

· Supportive.

· Open.

· Adaptable.

· Solutions Oriented.

Below are examples of behaviours which show the values in practice.

Value 1: Respectful

· Being a role model, treating people with respect, both in speech and action.

· Reacting to situations and requests in a professional, calm and timely manner.

· Being sincere in understanding another person’s perspective.

· Being considerate of others’ time and concerns.

Value 2: Supportive

· Working as a team to meet collective goals and embrace shared perspectives.

· Building effective working relationships across the whole organisation.

· Celebrating successes and create a positive team spirit.

· Sharing personal knowledge, skills and experience with others to help them develop.

Value 3: Open

· Being open to constructive feedback.

· Celebrating differences and recognising everyone’s contribution.

· Engaging with stakeholders and seeking their views and feedback to improve.

· Being self-aware, reflecting on the work we do, how we do it and how it affects others.

Value 4: Adaptable

· If within capabilities, adapting to changes even if outside usual duties.

· Treating every experience as an opportunity to learn and develop.

· If possible, being flexible and responsive to the changing priorities of the organisation.

· Agreeing appropriate deadlines for work and meet them.

Value 5: Solutions Oriented

· Employing creativity by thinking outside the box to overcome challenges.

· Sharing views and driving continuous improvement.

· Encouraging colleagues to share alternative perspectives and ideas.

· Seeking solutions to solve problems.

Equal Opportunity

Mothers’ Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.

Right to Work

Employment right to work checks are mandatory and a legal requirement to work in the UK before you are employed.

DBS Checks

This vacancy is subject to a DBS check if you are successfully selected.

Safeguarding Policy

Mother’s Union has its safeguarding principles embedded in all services we provide in Britain & Ireland. Mothers’ Union is committed to promoting a safer environment and culture for all involved in our projects, programmes, initiatives and activities. So that this can be achieved, it is essential to understand that this policy applies to everyone working on behalf of Mothers’ Union in Britain & Ireland, namely senior managers, board of trustees, paid staff, volunteers, members, affiliates and contracted consultants.

Diversity & Inclusion

Mother’s Union is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds to apply for this role. As such we particularly welcome applications from people with various backgrounds. We are committed to being an inclusive and welcoming place to work to achieve greater results for the community we support. We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.

Job title:     Finance Officer                                                                                                                                         

Reports to: Head of Finance                                                                                                                                     

Location: Birmingham or Manchester                                                                                                                   

Salary:        £26,000 - £30,000                                                                                                                                     

Hours:         Full-time (37.5 hours per week), open to flexible working.                                                             

Contract:    Permanent

Overall purpose

 As the Finance Officer, you will be required to ensure that our income and expenditure records are accurate, complete, free from error and comply with both the relevant accounting standards as well as donor restrictions. This role will play a key part in ensuring that the recording of financial information is compliant and auditable, in both the finance system and CRM.

You will also work alongside the Head of Finance to support the wider organisation in its financial understanding and management. This support will focus on both the fundraising team to empower them to raise as many funds as possible, especially unrestricted funds, and the services team to ensure their financial processes are robust and efficient. You will also be expected to contribute to and uphold our outstanding culture by living and demonstrating our values of being mission-led, welcoming, entrepreneurial and collaborative.

Key responsibilities

Finance responsibilities

• Record all income and expenditure general ledger transactions in the finance system, ensuring correct coding and full supporting documentation is stored in either the finance system or in the CRM.
• Have ownership of both the sales ledger and purchase ledger, ensuring all entries are recorded accurately with the correct VAT treatment while adhering to the relevant controls.
• Ensure all staff and client expenses are captured and recorded accurately, adhere to the relevant expense policy and are paid in a timely manner.
• Prepare and post payment runs alongside the Head of Finance
• Support the Financial Accountant in the monthly bank reconciliation
• Participate in month end processes to ensure the I&E figure is accurate within the pre-determined deadline, including posting prepayments, deferrals and accruals where relevant and other accounting adjustments as needed such as grossing up of platform fees.
• Ensure all finance documentation is complete and auditable including restricted fund evidence, and ensure the relevant GAUs are tracked on salesforce.
• Capture all restricted fund income and expenditure is the finance system on a monthly basis (staff and non-staff) alongside the Financial Accountant and Head of Finance
• Understand clawback risk on grants
• Ensure Breaking Barriers is claiming gift aid where applicable and optimising opportunities to reclaim input VAT in our business/non-business VAT return
• Reconciling to third party platforms on a monthly basis including fundraising platforms and Equals
• Work with the Head of Finance to upskill the fundraising and service teams to ensure they understand necessary financial processes
• Undertake income and expenditure control activities e.g. checking for grant rejection letters and verifying changes to supplier details.
• Be the finance team’s superuser for the CRM
• Support in year-end audit and the creation of relevant notes
• Support with ad hoc projects such as the implementation of a new finance system and policy and procedure updates

Technology

• Support the Financial Accountant, Finance Director and outsourced technology provider as needed for ongoing technology support and occasional projects.

Office and facilities management

• Support the financial team and any applicable offices as needed for ongoing office and facility management

Cross-cutting

• Ensure staff are effectively onboarded and our knowledge management processes ensure that required information on the finance and ops processes is accessible and understood

To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack when you click 'Apply'.

Other considerations 

• As part of our safeguarding commitment to our clients, we carry out pre-employment checks to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks, obtaining references and verifying a candidate’s identity and right to work in the UK.   
• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

 Breaking Barriers is committed to protecting an adult’s right to live in safety, free from abuse and neglect and for their views, wishes and beliefs to be fully considered when deciding action.  

How to apply 

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a statement of interest (up to approximately 500 words/1 A4 page) outlining:

• Why you are interested in the role
• What skills you would bring to be successful in this role
• Any experience you would like to highlight
• Any reasonable adjustments you require for the interview process
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role).

Closing date for applications is Sunday 16 November at 11:30pm.

We belong to the Experts by Experience Employment Network, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and /or are from a refugee background. Please feel free to use information and resources found here, which may help in preparing your job application.  

If you are an expert by experience (a refugee or migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for independent and confidential support with your job application from the Experts by Experience Employment Network. Please reach out to HR Manager, Caroline Meechan for further details. You can find contact details on the final page of this recruitment pack.

We are open to flexible working arrangements and alternative working patterns. 

Title: Faith & Church Engagement Manager

Hours: 35 hours per week

Reporting to: Director of Membership

Period:Permanent

Salary:£37- £42k (depending on experience)

Location:  SW1P 3RB United Kingdom

Work Type: Hybrid (2 office days)

Overview

Established in 1876. Mothers’ Union has 4 million members in 83 countries, and our members have been empowering communities to combat poverty, speak up for social justice, and improve wellbeing of those around them for more than 145 years. Family and community are at the heart of all we do, ensuring any change is relevant and lasting.

The ways in which we operate to fulfil that need today are quite different to that of the world of the 19th century, but our vision is still of a world where God’s love is shown through loving, respectful and flourishing relationships.

Mothers’ Union is unique. We do not work alongside communities; our volunteers and members work inside and with communities. Based in countless Anglican parishes, our work is run by local people for local people. Breaking the cycle of dependency, we give people the courage to transform their own lives and communities by facilitating change. Our members show their faith through action, and together aim to stop violence, poverty, and injustice.

From small community initiatives to national programmes our aim is to strengthen family life by nurturing relationships that are loving, faithful and respectful. Each member subscribes to the same values; the moral and ethical codes that are central to the ways in which we operate:

• We are firmly rooted in a voluntary ethos centred on mutual respect and collaboration.
• Our governance, leadership, and programmes are driven by and undertaken by members within their own communities worldwide; and
• We work with and welcome to the movement, people of all faiths and none.

Our members may be part of a branch or a wider parish, which sit within a Diocese, which reports to a Province. These Provinces and Dioceses follow the Anglican Church structure. Or they may be groups that sit outside. We also welcome friends and supporters and a host of active volunteers who support the work we do.

Purpose of the Role

Faith underpins all our work and, in this key role the post holder will support the Christian journey by providing resources for personal prayer, spiritual guidance, corporate worship, religious education, and contribute to and participate in member and central charity led events and worship.

This role will explore and research issues about the Christian faith that are relevant to Mothers’ Union, keep the rest of the Charity up to date on issues in the Anglican communion and wider church – and input into the design of MU strategic aims, and work collaboratively with organisations externally on developing resources and implementing faith-based initiatives.

This role will also be responsible for managing Mothers’ Union’s Church-based membership and our Faith and Diocesan Chaplains member-based forums.

However, the focus for this role will be the proactive outreach, development, and maintenance of faith related relationships primarily in Britain and Ireland. This includes creating and managing high-level networks of Christian influencers, Bishops and the wider clergy, and key faith-based organisations to improve the profile, understanding and integration of Mothers' Union within the Anglican communion and ecumenically and to grow our reach, membership numbers, and influence.

A key remit of the Faith & Church Engagement Manager post will be to participate and contribute to our faith-based discussions and resources within Mothers’ Union. For this reason, the post holder must be a practicing Christian. (Occupational requirement Equality Act 2010).

MAIN RESPONSIBILITIES

Faith management and resources

1. To lead on the development of faith resources within Mothers’ Union (MU) and lead the strategic planning of all faith initiatives, theological rationales for Mothers’ Union specific initiatives and the overall mission.

2. To ensure that MU employees understand as part of the induction process and throughout their employment, how faith guides the work and relationships of MU.

3. Working with the Director of Membership, contribute to the strategic plan for all faith initiatives and clergy and church relations within Mothers’ Union.

4. To lead MU’s faith-based forums, to work where needed with the Worldwide Board and our Central Chaplain.

5. To facilitate theological underpinning to inform our work by exploring, researching, and gathering relevant data from various sources to keep abreast of new developments and initiatives.

6. To generate faith and church-based content for our website, magazine and newsletters and deliver MU’s prayer diary and oversea Midday Prayers.

7. To work with Mothers’ Union Enterprises on resources and products that have a faith dimension or spiritual content.

8. To work with our Worldwide President or designated member of the Worldwide Board to deliver faith and worship materials for Board and Worldwide Council meetings.

9. To receive, monitor and review MU’s worldwide resources to encourage and develop the contribution these make to the distinctive faith work of Mothers’ Union.

10. To maintain and develop all Faith Resources, identifying and developing new and uniquely MU resources to be added and archiving when required dated resources.

Membership Support – Britain and Ireland

1. To produce creative and accessible prayer and worship resources for use within our membership and more widely.

2. To identify the needs of members at every level for up-to-date information and resources on theology, faith, spirituality, worship/liturgy, Christian ethics and pastoral issues for group or individual use, and to commission a range of resources to meet those needs.

3. To build and manage external partnerships, within the Church and with other faith centred organisations, developing and promoting our work with these organisations.

4. Working closely with the Director of Membership and wider Membership team, to plan and lead faith aspects at conferences and meetings as requested.

5. To help design and implement projects and campaigns that provide an active engagement for our members, raise the public profile of Mothers’ Union, contribute to membership growth strategies and further the mission to promote the Christian faith and the wellbeing of families.

6. Work with the wider membership team on the design, implementation, and delivery of new membership growth models and manage existing membership models including Church-based Membership.

General

1. To produce and provide reports and resources as required for the Chief Executive and Board.
2. To promote the Christian faith and prioritise the wellbeing of families with members, the clergy, external partners, wider faith organisations, and the Anglican church.
3. To further the promotion and integration of Mothers’ Union work with the clergy and within the Anglican Church and facilitate policy and advocacy support for MU campaigns.
4. To undertake any other duties as requested by the Director of Membership.

KEY COMPETENCIES

Experience/skills

1. Experience of writing accessible worship material and of being open to different worship styles.

2. Ability to produce theologically credible, accessible, valued, and impactful resources and documents.

3. Experience of engaging, developing and nurturing faith relationships at all levels, from members to boards, to very senior clergy.

4. Good word-processing skills- proficient at using MS Office in particular Word, Outlook, meeting platforms including Zoom and Teams and proactive social media management.

5. Research skills: Ability to collate, analyse, synthesise research data, ability to gather, manage and use a large quantity of information, research and reports effectively,

Qualifications

1. Educated to degree level or equivalent.

Personal Attributes

1. An active commitment to the Christian faith.

2. The role sits within a Membership function. Ability to work well in a team and self–direct where required, effectively prioritise workload and meet deadlines and timescales.

3. Good verbal communication skills – ability to engage effectively and confidently with a wide range of stakeholders.

4. Excellent writing skills – ability to produce and tailor content to various audiences clearly and concisely; to identify and summarise key messages.

5. Ability to communicate research findings coherently and present a balanced argument.

6. Flexible, with the ability to use own initiative to focus on the delivery of agreed priorities.

7. Ability to work with volunteers, external partners and the clergy and an empathy with voluntary sector organisations.

8. Team player – ability to work with others, communicate well and to contribute positively within a team.

9. The ability to conduct work to a high professional standard and in accordance with Mothers’ Union core values.

Knowledge and Approach

1. A comprehensive understanding and sensitivity towards the Christian Faith and its application to social ethics.

2. A broad understanding of issues affecting faith and family life today and a willingness to explore the field of relationships further.

3. The ability to take a creative and lateral approach to thinking about social problems.

Desirable Characteristics

1. Experience of using Publisher software.

2. Qualification in Theology or Religious Studies.

3. An interest in international faith and theological issues

4. Ability to interpret statistics accurately.

5. An understanding of secondary research methods.

Work Location

This role will be based at our Head Office in Central London. Mothers’ Union operates a hybrid working model. Staff are required to work an aggregate minimum of 90 days per calendar year (Pro rata for part timers) at our Head Office, Mary Sumner House in Central London. Tuesdays are our anchor days where every staff member is expected to be at the office. The 90 days includes anchor Tuesdays.

Work Ethos

Integrity lies at the heart of Mothers’ Union and in our voice and actions, we aim to be:

· Respected.

· Effective.

· Accessible.

· Clear.

· And innovative approach.

Staff are expected to reflect these core values in their own personal characteristics. Post holders are expected to be able to demonstrate:

1. A level of competence appropriate to the demands of this post.

2. The ability to conduct work in keeping with high professional standards and in accordance with Mothers’ Union’s Aims, Objectives, and Values.

3. A clarity of communication.

4. A collaborative and constructive style of operating, respecting colleagues and volunteers and their contribution.

5. An understanding of or commitment to the Christian faith.

How to Apply

If you are interested in this position, please apply by sending your CV and a Cover Letter via e-mail.

The Cover Letter should clearly outline how your skills match the main responsibilities of the role.

Application Deadline

The closing date for applications is midnight on 17th November 2025. Due to the number of applications we receive, we may not be able to individually respond to each applicant. If we do not contact you within 4 weeks from the application deadline, then unfortunately you have not been shortlisted for this position. We aim to get in touch with the shortlisted candidates after the application deadline.

Equal Opportunity

Mothers’ Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.

 Values and Behaviours of Mothers’ Union staff

 MU Staff Team Values

· Respectful.

· Supportive.

· Open.

· Adaptable.

· Solutions Oriented.

Below are examples of behaviours which show the values in practice.

Value 1: Respectful

· Being a role model, treating people with respect, both in speech and action.

· Reacting to situations and requests in a professional, calm and timely manner.

· Being sincere in understanding another person’s perspective.

· Being considerate of others’ time and concerns.

Value 2: Supportive

· Working as a team to meet collective goals and embrace shared perspectives.

· Building effective working relationships across the whole organisation.

· Celebrating successes and create a positive team spirit.

· Sharing personal knowledge, skills and experience with others to help them develop.

Value 3: Open

· Being open to constructive feedback.

· Celebrating differences and recognising everyone’s contribution.

· Engaging with stakeholders and seeking their views and feedback to improve.

· Being self-aware, reflecting on the work we do, how we do it and how it affects others.

Value 4: Adaptable

· If within capabilities, adapting to changes even if outside usual duties.

· Treating every experience as an opportunity to learn and develop.

· If possible, being flexible and responsive to the changing priorities of the organisation.

· Agreeing appropriate deadlines for work and meet them.

Value 5: Solutions Oriented

· Employing creativity by thinking outside the box to overcome challenges.

· Sharing views and driving continuous improvement.

· Encouraging colleagues to share alternative perspectives and ideas.

· Seeking solutions to solve problems.

Equal Opportunity

Mothers’ Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.

Right to Work

Employment right to work checks are mandatory and a legal requirement to work in the UK before you are employed.

DBS Checks

This vacancy is subject to a DBS check if you are successfully selected.

Safeguarding Policy

Mother’s Union has its safeguarding principles embedded in all services we provide in Britain & Ireland. Mothers’ Union is committed to promoting a safer environment and culture for all involved in our projects, programmes, initiatives and activities. So that this can be achieved, it is essential to understand that this policy applies to everyone working on behalf of Mothers’ Union in Britain & Ireland, namely senior managers, board of trustees, paid staff, volunteers, members, affiliates and contracted consultants.

 

Diversity & Inclusion

Mother’s Union is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds to apply for this role. As such we particularly welcome applications from people with various backgrounds. We are committed to being an inclusive and welcoming place to work to achieve greater results for the community we support. We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.

Who We Are

 Our charity was established in 1992, to provide care and support to people in Sussex, living with and affected by HIV. Over the past three decades there have been huge advances in treatment and care for those affected by the virus. People taking effective anti-retroviral medication (ART’s) can live long lives, with HIV becoming undetectable and untransmittable.

Whilst people who are living with HIV can live longer, many develop other physical co-morbidities as they age and many experience social and self-stigma. Our service users are often from marginalised groups, who often experience inter-sectional discrimination and health inequalities. Many of our service users experience socio-economic disadvantage and have multiple and complex needs.

The Sussex Beacon offers a range of services to people who have been living with HIV for decades through to those who are newly diagnosed.  Our services include:

· Community Nurse-led Clinical Service

· Community Outreach Support Services

· Peer Mentoring

· Living Well Exercise Programme

· Day Services and Group Work

In addition to our HIV services, The Sussex Beacon has announced that it is to become a fully inclusive Hospice, providing dedicated Hospice care to the LGBTQ+ community.

The Sussex Beacon has two charity shops in Brighton and an active fundraising team, who help raise the money we need to keep our services running for the people who need them across Sussex.

The Role

This is an exciting time for The Sussex Beacon, as we are about to launch our new 2030 Strategic Plan and move to a new era of delivery, through the evolution of our end of life and palliative care for the LGBTQ+ community.  The Sussex Beacon will be the first Hospice of its kind in the country tackling stigma and health inequalities for those who are most marginalised in our community.

We’re looking for an enthusiastic and experienced Mass Participation Lead to join our Income Generation team. Working alongside the Head of Income, you’ll take the lead on planning, delivering, and growing our portfolio of mass participation events, including some of the UK’s most iconic runs:

• Brighton Half Marathon – proudly owned by The Sussex Beacon
• London Marathon
• Brighton Marathon
• Vitality 10k
• London Landmarks Half Marathon
• Great South Run
• Red Run

In addition, you’ll collaborate with the Head of Income on the development and launch of two exciting new events scheduled for 2026/2027.

Key Responsibilities

• Lead on all aspects of mass participation fundraising events, from recruitment and engagement of participants to event-day logistics and post-event stewardship.
• Develop and implement creative campaigns to maximise participant sign-ups, fundraising income, and supporter retention.
• Build strong relationships with participants, corporate partners, and event organisers to enhance The Sussex Beacon’s presence and reputation.
• Support the Head of Income in the strategic growth of the events programme and delivery of income targets.
• Work collaboratively with other members of the Senior Management team to build your understanding of our work and the needs of people living with HIV, LGBTQ+ end of life and palliative care needs and broader health inequalities in the communities we serve.
• Work collaboratively with our Volunteer Co-ordinator to ensure that events are adequately supported.
• Develop and enhance our existing celebrity/high profile runner engagement.

We particularly welcome applications from black, Asian and minority ethnic candidates, disabled candidates, and candidates with lived experience of HIV, as we would like to increase the representation of these groups at The Sussex Beacon.

DBS: Application is subject to a Standard DBS check