Head of operation jobs in Central london, greater london

Are you a seasoned fundraiser who has experience of securing six-figure gifts?
We’re looking for a Principal Gifts Manager, who will be responsible for developing and maintaining meaningful relationships with those whose generous contributions make a transformational impact on the work we do.

What does this role do?
As Principal Gifts Manager, you will:

• Build and manage relationships with ultra-high-net-worth individuals and families to secure six- and seven-figure multi-year gifts,
• Develop tailored cultivation, solicitation and stewardship strategies that deliver exceptional donor experiences and long-term engagement,
• Identify and progress new principal gift prospects, strengthening the pipeline and contributing to long-term income growth,
• Work closely with senior leaders, trustees, and internal teams to maximise high-value fundraising opportunities and develop compelling cases for support.

Interviews for this role are provisionally scheduled for 12th June 2026, and will take place on Teams.

Could this be you?
To be successful in this role, you’ll need proven experience of securing six- and seven- figure gifts, from cultivation and stewardship through to “making the ask”. You’ll need significant experience managing a diverse portfolio, and the ability to build, influence and maintain relationships with senior stakeholders and donors. You’ll be highly organised, proactive, and collaborative, and thrive while working in a fast paced environment. A passion for the work we do is essential.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.

Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

About the organisation

For nearly 50 years, nia has provided high quality, women-led services across North and East London. nia has three main aims: to provide services for women, children and young people who have experienced male violence, working to end men’s violence against women and girls, and to inform and influence policy and public awareness. nia’s values, and our commitment to upholding them, set us apart. We put women first – always and without hesitation: we believe women, we are run by women, for women. We leave no woman behind: we challenge inequality and discrimination and believe that uniting women of all backgrounds is essential to ending the sex-based oppression of women.

Our Central Services team has responsibility for the organisational finance, facilities and central administration function and provides the management team with HR support.

About the role

The Administrator will provide high quality support across the organisation  ensuring an effective and efficient operation of the central admin function within the organisation. The Administrator will need to be able to think on their feet, have good time management skills and enjoy carrying out a variety of tasks. You will also be responsible for maintaining and updating the  organisational Health & Safety records.

We are looking for a conscientious and skilled Administrator who understands how vital administrative tasks are to a well-functioning, smooth running organisation. You will be based in our Head Office to help ensure that all of the services run efficiently, be a team player with the ability to work independently. You will be responsible for providing a courteous and efficient reception service.  Answering and redirecting telephone phone calls, respond and distribute emails, ordering of office supplies and providing recruitment administration and other general administrative duties.

Closing date: 10am, 8 June 2026 

Interviews will be held in the week commencing 22 June 2026

Contract type:                       Permanent

Location:                               Office based

CV's will not be accepted

The post is subject to an enhanced vetting and barring check and open to women only. Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies

About you

We’re looking for a highly organised and self-motivated woman who is passionate about ending violence against women, girls and children. You’ll have a ‘can-do’ approach and demonstrable commitment to nia’s approach to Prioritising women, upholding and promoting feminist, trauma-informed and anti-racist practice.

At Book Aid International we share the power of books and help build a more equal future.

Every year we work with our partners worldwide to provide over one million brand-new books which support or establish libraries in communities where people would otherwise have few opportunities to read.

We are now seeking a temporary experienced CRM Project Manager to play a pivotal role in strengthening our operations.

This is an exciting opportunity to lead a focused, high-impact project that will shape the way we capture, manage and utilise information across multiple teams. Working closely with colleagues across the organisation, you will lead a full discovery and selection process for a new Customer Relationship Management system, ensuring it meets both our operational needs and long-term strategic ambitions.

Reporting to the Head of Programmes & Partnerships, you will take ownership of the project from the outset - defining scope and success criteria, mapping current processes, identifying opportunities for improvement and translating organisational needs into clear functional and technical requirements. You will research and evaluate CRM solutions suitable for the charity sector, coordinate supplier demonstrations and guide internal stakeholders through a robust and informed decision-making process.

This role is ideal for someone who combines strong project management expertise with a deep understanding of CRM systems and the not-for-profit environment. You’ll bring a sharp analytical mindset, excellent communication and stakeholder engagement skills (including with colleagues who do not have a technical background), and the confidence to lead workshops, challenge assumptions and drive clarity from complexity.

If you are a detail-oriented, inquisitive project manager with experience delivering a range of CRM or systems discovery projects, particularly within the charity sector, we’d love to hear from you.

An exciting opportunity has arisen for a Retail Van Driver & stock Collector to join the Retail team. Your role is to ensure the careful movement, collection and delivery in liaison with Shop Managers, of all merchandise within a dedicated boundary as directed by the Retail Operations Manager.

This role is not open to sponsorship.

Role Requirements

Minimum age 21 or Certificate of Professional Competence (CPC) holder for Insurance purposes.

• Responsible for the collection and delivery of donated goods to the required location within agreed timescales and to agreed targets.
• To provide delivery and collection service to external stock generation sites through Donation Stations.
• To undertake bag drops and collections as required.
• To maintain strict control of security of all goods collected, transported and delivered.
• To ensure minimum losses are incurred on goods and furniture by the careful and respectful handling of all such items.
• Role will involve a large amount of heavy lifting in picking up and moving stock including furniture.
• To support maintenance of multi-site storage of stock belonging to The Children’s Trust
• Transportation of rubbish and unwanted items to recycling centre or refuse site as appropriate.
• To ensure customer care and quality of service.
• To act as the representative of The Children’s Trust in the collection from and delivery to customers of donated goods and furniture.
• To liaise with shop managers over the movement of stock between shops as directed by the Retail Operations Manager.
• Training of Volunteer Van/Driver Assistants where necessary
• Provide all relevant training and development to the Volunteer

Interview Date: TBC

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

We’re currently looking for a Personal Assistant to the Group Chief Financial Officer and Director of Membership & Inclusion, offered on a fixed term basis until the end of January 2027 as maternity cover, to help us deliver our mission. This is a part-time role (0.8 FTE, 28 hours per week, worked across four days Monday to Thursday), with an ideal planned start date in mid-June 2026.

What’s it like working at the IOP?

The IOP is a friendly, inclusive and ambitious organisation. Diversity and inclusion are central to how we work. We focus on supporting our people to thrive, offering competitive pay, great development opportunities and a generous benefits package.

Some of our benefits include:

• An excellent pension scheme
• Private medical insurance, life assurance, dental insurance etc
• Eye care vouchers, annual flu vaccinations, long service awards and access to an employee assistance programme
• 25 days’ annual leave as a standard, in addition to floating bank holidays
• Flexible working opportunities

The Role

What will I be doing?

You will provide high-quality Personal Assistant support to the Group CFO and the Director of Membership & Inclusion, ensuring their time is managed effectively and enabling them to deliver against the IOP’s strategic priorities.

Your responsibilities will include:

• Managing complex diaries, ensuring effective prioritisation of commitments and forward planning
• Coordinating meeting preparation, including collating briefings and papers to the required standard and timelines
• Providing professional administrative support, triaging communications and tracking actions
• Booking and coordinating travel and accommodation arrangements
• Processing expenses and invoices accurately and in a timely manner
• Supporting meetings through agenda setting, minute taking and action tracking
• Maintaining accurate filing systems and CRM records

Projects you may work on include:

• Supporting the planning and coordination of meetings, events and engagements involving the Group CFO and Director of Membership & Inclusion
• Ensuring accurate and timely preparation of documentation and briefings for internal and external meetings
• Undertaking ad hoc administrative and coordination tasks to support CEO Office priorities

Who will I work with?

You’ll work closely with a wide range of colleagues and stakeholders, including:

• The Executive Assistant to the Group CEO & President and fellow PAs in the CEO Office Team, working collaboratively to ensure high-quality support across the Executive Team
• Members of the Executive Team, Leadership Team and colleagues across the IOP
• Internal and external stakeholders, requiring professional communication, discretion and attention to detail

Ideally, we hope you’ll apply if you bring:

Essential:

• Significant experience as a Personal Assistant or senior administrative support in a fast-paced environment
• Excellent organisational and prioritisation skills, with strong attention to detail
• Excellent written and verbal communication skills, with the ability to produce clear and accurate documentation
• Strong IT skills, including confident use of Microsoft 365 applications (Outlook, Word, Excel and PowerPoint)

Nice to have:

• Experience of working in a governance, membership or similar organisational environment
• Experience using CRM systems and maintaining accurate data records
• A professional qualification as a Personal Assistant or Executive Assistant

How to apply

Alongside your CV, please include a cover letter explaining how you meet the person specification.

How will I be working?

We operate a flexible, trust based working model that gives colleagues autonomy over how, when and where they work, while recognising the value of in person collaboration. You will be assigned a base office, with hybrid working offered as standard. This role does, however, involve regular working every week at our head office. 

You will engage in regular in person collaboration with your team (as operational appropriate), as well as with colleagues across the wider organisation, to ensure effective operational alignment and to support our inclusive approach to working.

As an organisation we meet in person once a quarter at our Head Office in Kings Cross, London. 

Why join the IOP?

The IOP is the professional body and learned society for physics in the UK and Ireland. As a charity, we’re passionate about increasing public understanding of physics and supporting a diverse and inclusive physics community. 

We’re committed to creating a welcoming and inclusive culture for everyone. If you need any reasonable adjustments during the application or recruitment process, please let us know we’re always happy to help.

Please note whilst we are unable to offer visa sponsorship for this role, we warmly encourage applications from candidates who already have the right to work in the UK and Ireland.

At Humanists UK, our dream is of a tolerant world where rational thinking and kindness prevail. Our dedicated staff of 35 and hundreds of volunteers work hard to achieve this aim and we now have a vacancy for a Local Groups Development Officer.

Is this position right for you?

We’re looking for a Local Groups Development Officer to support the growth of our community programmes that look to foster humanist community at the local level. You'll help develop aspects of this service delivery within Humanists UK. This is an exciting opportunity to get involved in a significant program, expanding the reach of the organisation within local communities.

If you are a skilled communicator, great at organising details, and building collaborative and productive relationships, then this role might be right for you.

What you'll be doing

You'll be part of the Community Services directorate. You'll work with our Head of Groups and Communities, Karen, as well as working closely with other members of the Community Services and People teams.

Our network of Local Groups is central to our work to ensure that people can connect with others, support each other, and contribute to our wider work for a kinder and fairer society.

In your role as the Local Groups Development Officer, you'll support the set-up and development of Humanists UK Local Groups. This includes the recruitment and support of volunteer teams, equipping them with the confidence, skills, knowledge, and resources to sustain their group. You'll also advocate for group needs and concerns, and ensure our volunteers feel valued and recognised, and that the impact of their work is acknowledged across the organisation and community.

Key Tasks & Activities

• Supporting the recruitment, induction, and ongoing support of Local Group volunteer committees

• Working with the Head of Groups and Communities to identify opportunities and locations for new Local Groups

• Contributing to the ongoing development and support of established Local Groups

• Acting as a point of contact for Local Group volunteers

• Supporting Local Groups with internal processes, including setting up events, mailings, social media accounts, and other communications using our CRM system

• Contributing to the creation, development, and review of Local Group volunteer resources

• Recording, monitoring, and reporting on engagement across the network of Local Groups

Some evening work and travel is required for the role.

As a successful candidate

You will have strong organisational skills and attention to detail, and be able to manage a varied workload, balancing volunteer queries and support while ensuring internal processes are followed and systems are used in the most effective way possible.

You will also be a proactive and supportive team player and a self-starter. We are a small team who manage our own work, but value coming together to share ideas, support one another, and support our volunteers.

Salary will be in a range up to £18,000 pa. (£30,000 full time equivalent)

If this sounds like you

Download the full Local Groups Development Officer role description and person specification (PDF) or (DOCX), click 'Apply now', attach your CV, answer a couple of questions, and then tell us how you match the person specification of the role.

Applications should be submitted by 23:59 Sunday, 7 June 2026.

Shortlisting and interviews

Candidates shortlisted for an interview will be notified by week ending 12 June 2026.

Interviews for shortlisted candidates will be held on 17 June 2026 at our offices at 3 Waterhouse Square, London EC1N 2SW.

If you have any questions about the post, please feel free to contact the Head of Groups and Communities, Karen Hamilton, she will be very happy to talk more about the role with you.

About the role

Imperial College Union is seeking a Building Co-ordinator to play a central role in the day-to-day operation of the Beit Building, one of the Union’s most active and diverse spaces. This is a hands‑on operational role that sits at the heart of student life, ensuring that the building is safe, welcoming and ready to support a wide range of student, staff and commercial activity.

Working closely with the Head of Commercial Services, Duty Managers and a wide network of internal and external stakeholders, the Building Co-ordinator will ensure that building activity runs smoothly from first enquiry through to delivery. This role also leads the Welcome Desk function, providing a consistently high standard of service and information to all building users.

The post is offered on a full-time, permanent basis, working a 35-hour week across any five days out of seven, including some evenings and weekends in line with operational needs.

What you would be doing

You will coordinate the day-to-day operation of the Beit Building, ensuring all spaces are safe, well presented and available to support student, staff and commercial activity. As the first point of contact through the Welcome Desk, you will provide clear information and high‑quality customer service, while maintaining oversight of access systems, key control and building security. You will carry out regular building checks and ensure that any issues are promptly reported and followed up.

You will manage and coordinate bookings across the building, using the digital room booking system to ensure effective use of space. This will involve liaising with internal and external clients to confirm booking details, coordinating room set‑ups and pack‑downs, and supporting Duty Managers with smooth event handovers when required.

You will lead and support the student Welcome Desk team, including recruitment, training and day‑to‑day coordination, helping to create a welcoming and inclusive environment. You will also work closely with the Health, Safety and Facilities Manager and College Estates to support compliance, report maintenance issues and contribute to improvements in building operations and user guidance.

Please see Job description for full outline of duties. 

What we are looking for

We are looking for a proactive and organised individual with experience coordinating building or operational services in a customer-focused environment. You will have experience supervising staff or volunteers and be confident managing multiple priorities in a busy setting.

You will bring a strong understanding of building operations, space management and health and safety expectations within a large, multi-use environment. Excellent communication skills and a collaborative approach are essential, as the role works across a wide range of teams and stakeholders.

You will be comfortable using digital booking and reporting systems, have a strong commitment to equality, diversity and inclusion, and be motivated by supporting a positive experience for students and visitors. Experience of working in a Students’ Union or higher education environment, or familiarity with room booking systems, would be an advantage.

Please see Person Specification in Job Description for full outline of duties.

What we can offer you

Please note this role is with the Students’ Union. We’re a registered charity in our right, with our own governance, systems, processes, and objectives. However, we work extremely closely with Imperial College London, so you’ll also be joining a wider community of staff working within higher education. If you’ve never worked in a students’ union, or are unsure why it’s different, we encourage you to get in contact. It’s a brilliant place to work.

As an employee of Imperial College, you will be part of lively community and work in a friendly and relaxed environment. Our aim is to provide to all our employees an encouraging and relaxed working environment with an emphasis on personal development and work-life balance. Based on that we offer:

• flexible working hours
• generous pension scheme
• 25 days holiday (plus 6/7 extra days per year for College Christmas and Easter closures)
• bicycle loan scheme
• season ticket loan
• health benefits
• excellent professional development opportunities and many more.

More information can be found on the Imperial College Benefits page (see website for details).

Further information

To apply for the role please complete the online application form.

We are running a characteristic anonymised application process for this recruitment as part of the College’s commitment to equal opportunities and eliminating discrimination. Applicants will be assigned an application reference number and applicants’ names will not be visible to recruiting managers until the interview stage. You will not be required to attach a CV. Please also refrain from including your name in your supporting statement.

Should you require any further details on the role please contact the People team (see website for details).

Closing date: 25 May 2026

Interviews expected to take place week commencing 8/15 June 2026

We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith, or disability. We particularly encourage applications from Black, Asian and other racial minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. If there are any reasonable adjustments needed through the process, we will accommodate as much as possible.

As part of our commitment to sustainability, every role within Imperial College Union contributes to our environmental and social goals. This includes actively participating in initiatives to reduce waste, conserve energy, and promote eco-friendly practices within every department.

Share is seeking an Executive Assistant to our Senior Leadership Team. In this role you will support Share’s four-person SLT to work effectively by assisting with the administrative aspects of their work and liaising with Share’s trustees.

You will manage diaries, collate information for reports, support them with data collection and organise trustees’ meetings and events. You will support fundraising at Share, so we can do more great work to support our students, by researching available grants, and work with project managers to ensure reports are delivered on time and at a high standard.

Share is a registered charity and a centre for training and wellbeing. We provide a range of programmes helping adults with learning disabilities, autism and other support needs become more happy, healthy and independent. Our vision is a world where disabled people are fully included in society, living the life they choose, and we need talented people to help us make that happen.

Main responsibilities

• Provide high-level and comprehensive executive support to the SLT (CEO, Head of People and Culture, Head of Wellbeing and Training, Head of Volunteering and Community Services), including efficient coordination of meetings, monitoring of actions for / relationships with trustees, and other administrative tasks;
• Support the CEO, Head of Volunteering and Community Services, and external fundraising consultants with fundraising e.g. arrange meetings with donors, sending out collateral, researching grants that we can apply for, capturing reporting and acknowledgement requirements.

Who we’re looking for

• A proactive, organised person who demonstrates our values of kindness, support, ambition, respect, integrity and inclusivity in all they do.
• You’ll be comfortable working to different deadlines and working on a variety of tasks, and you’ll be adept at quickly building warm and productive relationships with your colleagues and our trustees.
• You’ll have excellent attention to detail, keen to develop new skills and be trustworthy and discreet with the sensitive information you’ll see day to day.
• You’ll be happy to work on solo projects with minimal supervision, but also keen to play your part in small teams that aim to make Share a great place to work and learn.

Why work for us?

Share is committed to empowering disabled people. You’ll make a difference every day, helping people to live as independently as possible.

Our values drive us forward. They provide the framework for everything we do, including who we hire. We believe everyone has something to offer others, and we build on people's individual talents, interests and abilities. We think happy employees are successful employees.

People are at the heart of everything we do, and Share is proud to hold the Investors in People Gold accreditation. This means we truly understand the value of people: we focus on what people can do, not what holds them back. And we have robust policies in place so that every single person working at Share takes ownership for making our programmes come to life.

We’ve been praised for our supportive working environment where everyone has a voice and is valued. You’ll be surrounded by people who support you, challenge you, and inspire you.

How to apply

We actively encourage applications from people from minoritised ethnic communities and those with lived experience of a learning disability and/or autism. This is because we believe our staff should reflect the diversity of our student body wherever possible in order to provide the best possible service.

To apply for this role, please fill in the application form on our website or send us your CV and a personal statement addressing the three questions below:

1. What do you think are the three most important qualities of an EA and how have you demonstrated them?
2. What strategies do you use to stay organised and keep track of numerous ongoing projects or tasks?
3. How would you work effectively with several senior colleagues?

Please also let us know your preferred working hours / locations. This can be a hybrid role.

If you would like to have a chat about the role or visit us prior to applying, please contact a member of the HR team. 

We focus on ability and believe people work best when they feel valued, safe and happy. We do all that we can to make sure that Share is friendly and welcoming to everyone. All CVs and applications are sanitised to ensure unbiased recruitment, and if you make it to interview stage, some questions will be sent in advance. All disabled applicants who meet the minimum criteria will be offered an interview.

This job is subject to two satisfactory references, an enhanced DBS check and providing evidence of the right to work in the UK. If you are disabled and would like to discuss other ways of submitting your application, please contact us. 

Our privacy policy for job applicants can be found on our website. 

We look forward to receiving your application.

Salary: £41,700 - £49,000 pa (Mulberry PayScale, Grade Foxglove)

Hours: Full time (37.5 hours/week)

Contract: Permanent

We are seeking a highly motivated and experienced Facilities Manager to lead and oversee the housekeeping, laundry, portering, gardening, catering, and maintenance teams at Royal Trinity Hospice. This role involves ensuring a safe, compliant, and compassionate environment for patients, staff, tenants, and visitors by maintaining high standards of facilities management.

Overall purpose of the role

• Lead and deliver an effective housekeeping operation ensuring systems and processes are efficient and aligned with organisational goals.
• Deputise for the Head of Facilities when needed to
• Support the delivery of the annual health & safety audits, working collaboratively with consultants and staff to achieve high standards of safety at the hospice.
• Ensure all estates infrastructure work efficiently and effectively, meet the required Trinity standards and fulfil all statutory and regulatory obligations
• In conjunction with Health and Safety Consultants, to ensure the internal and external environment is safe and that all relevant risk management activities (including incident management system) are completed to required standards
• Support the procurement of facilities management service contracts including all planned, preventative maintenance (PPM) requirements ensuring excellent supplier relationship management to hold contractors to account
• Manage and develop ten staff members in the housekeeping department.

 Skills and experience required 

• Vocational qualifications in Facilities Management or Health and Safety (minimum IOSHH or NEBOSH General Certificate, IWFM Diploma, or equivalent).
• A minimum of three years experience in facilities, building services, and health & safety management.
• Proven experience managing multidisciplinary teams, ideally within a healthcare setting.
• Previous responsibility for fire safety, risk assessments, policies, and audits within a healthcare environment (preferred),
• Comprehensive understanding of health and safety standards, infection control protocols, facilities contracts and budget management. Must stay up to date with current legislation.
• Proficiency in MS Office 365.
• Strong analytical skills for managing records, compliance reports, and resource allocation.
• Knowledge of Healthcare National Cleaning Standards.
• Waste Management qualifications.
• Familiarity with CQC standards for Estates and Facilities Services.
• Understanding of NHS Litigation Authority Standards for Facilities Infrastructure Services. 

Benefits

• We match Agenda for Change/NHS terms and conditions for maternity, paternity and long-term sickness pay
• Length of service for those joining directly from another CQC regulated organisation (NHS, social care, hospice) is recognised in annual leave, maternity, paternity and long-term sickness pay
• A pension scheme is offered with employer contributions of up to 7.5% or a continuation of your existing NHS pension
• A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu)
• Cycle to work scheme and interest-free season ticket loans available
• Free eyesight test for DSE users and a contribution towards the cost of glasses
• 25% store discount in Trinity shops
• Life assurance cover
• Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party
• Regular ballots for donated free tickets and prizes
• Access to courses of free counselling

Royal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief. We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms. 

We encourage and welcome applications from people of all backgrounds.

How to apply

If you have the skills and experience we are looking for, please complete the online application below.

For an informal chat or visit, please contact Elizabeth Ademolake, Head of Facilities

Closing Date: 27 May 2026

Interview Date: TBC

Please note, if sufficient applications are received, we may close this advert early.

Job Title:

Front of House, Concierge/Receptionist

Team/Department:

House & Conferencing / Finance & Services

Hours: 

Job Share – 25 Hours per week (0.625 FTE)

Salary Range:

£32,000 - £35,000 FTE per annum

Contract:

Fixed Term to Permanent (12 Months)

Reporting to:

House & Conferencing Manager

Other Key Relationships:

Director of Finance & Services

House Maintenance Manager

HR & Compliance Officer (Health & Safety)

All Tenants and Staff of Mothers Union

Mothers Union 

Mothers’ Union is a women-led, international Christian movement dedicated to ending poverty, violence and social injustice in communities in the UK and around the world. 

Active for 150 years, with over 4 million members in approximately 84 countries, we work with people of all faiths and none, transforming lives, strengthening families and communities, and advocating for meaningful change.

Rooted in kindness, faith and compassionate action, we strive to create a better future where everyone has the opportunity and resources to thrive.

Role Purpose

The Front of House & Security staff play a pivotal role within the Head Office of Mothers Union, called Mary Sumner House, acting as the primary point of contact for all visitors, tenants, and clients. This role is responsible for delivering a professional, secure, and high-quality front-of-house experience while supporting the smooth day-to-day operation of a busy conference and office environment within a Grade II listed building in Westminster.

The postholder will ensure the effective coordination of meeting room bookings, uphold security and health & safety standards, and contribute to maintaining an exceptional environment that reflects the organisation’s values. Working independently and collaboratively, they will support the broader facilities and tenant management and conference operations.

Core Responsibilities

· To provide a professional, welcoming and secure “front of house” service for Mothers’ Union, acting as the first point of contact for all visitors, members, guests, tenants and clients.

· To maintain the security of the building and staff by monitoring access, CCTV and emergency procedures.

· To assist with meeting-room bookings.

· To deliver exceptional customer service and a premium experience for all tenants, clients, guests and VIPs.

· To maintain a safe, secure, welcoming and immaculate environment in line with brand standards and health & safety protocols.

Detailed Tasks

Front of House / Reception

1. Welcome visitors, guests, tenants and clients warmly and professionally, ensuring a first-class, personalised and memorable experience for every arrival and departure.
2. Manage VIP arrivals and departures with seamless, attentive and personalised service.
3. Greet and assist professionally; provide information, directions, to desired locations and general support as required.
4. Answer mainline overflow calls, in addition to routed room booking calls and respond to emails courteously, promptly and efficiently, redirecting or handling enquiries appropriately.
5. Deal with any queries or concerns from guests/clients with professionalism and problem-solving skills.
6. Create and maintain positive rapport and excellent professional relationships with guests, clients, tenants and team members.
7. Ensure all internal and external clients feel valued and supported at all times.
8. Receive, and distribute incoming post and deliveries acting as the building’s Post Master to include franking the outgoing MU related post.
9. Maintain general tidiness, cleanliness and a professional standard in all front-of-house areas and customer suites.

Security

1. Sign in all visitors and issue access passes to contractors in accordance with building procedures.
2. Maintain lobby presence and ensure entrance doors are covered at all times.
3. Assist in emergency situations (including fire evacuations, incident isolations and drills) and ensure common areas and fire exits remain clear.
4. Understand and strictly adhere to health & safety policies, security measures, building access control protocols and SOPs.

Conferencing & Meeting Room Support

1. To handle enquiries, take and manage bookings for meeting rooms.
2. In the absence of the Conference Manager, cover bookings, administration and liaison with the facilities team to ensure rooms are set up correctly with refreshments and AV equipment.

General MU Operational Support

1. Contribute to the continuous improvement of front-of-house services and operational processes within Mary Sumner House.

2. Undertake any other duties as may reasonably be required by your Line Manager or Department Director, in line with the scope and responsibilities of the role to support the wider organisation.

Working for Mothers Union

Detailed package, benefits and wellbeing package:

· 5 weeks holiday a year, with additional paid leave when the office closes over the Christmas Break (pro rata for part-time staff) given at the discretion of Mothers’ Union

· 2 days paid volunteering leave (pro rata for part-time staff)

· Employer pension scheme with 7% employer contribution

· Enhanced maternity, paternity and adoption leave and pay

· Employee Assistance Programme including Virtual GP and Coaching

· Life Assurance

· Annual Season Ticket Loan

· Bike purchase salary sacrifice scheme (Cycle2Work)

· Eye care voucher and an allowance towards glasses

Work Location/Hybrid Working Pattern

This role will be based at our Head Office in central London and does not fall under the organisational hybrid working policy due to the nature of the position.

Working pattern is flexible for the right combination of individuals, and will be agreed in conversation with the other candidate due to the nature of the job share.

We are looking to cover the hours of 8am to 6pm, Monday to Friday ideally split into morning and afternoon shifts to allow lunchtime cover, flexibility during busier periods and sustainability to provide appropriate cover for each other during periods of annual leave.

How to Apply

Please use your CV and cover letter as an opportunity to tell us a bit more about who you are as a person. We want to understand how you as an individual are going to be a great fit for this role.

We will be scheduling first round interviews as candidates apply, we will then complete a round of second interviews with a shortlist of candidates once the advertising has closed, with the view to appointing the role as soon as possible after that.

Application Deadline – 31st May 2026

Right to Work

Employment right to work checks are mandatory and a legal requirement to work in the UK before you are employed. Mothers’ Union unfortunately, is not in a position to offer sponsorship for visas and all applicants will need to have, and be able to prove, the right to work in the UK on a permanent basis or for at least the duration of the fixed term of 12 months.

DBS Checks

This vacancy is subject to a DBS check if you are successfully selected.

Equal Opportunity

Mothers’ Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.

Diversity & Inclusion

Mother’s Union is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds to apply for this role.

We are committed to being an inclusive and welcoming place to work to achieve greater results for the community we support. We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.

Safeguarding Policy

Mother’s Union has its safeguarding principles embedded in all services we provide in Britain & Ireland. Mothers’ Union is committed to promoting a safer environment and culture for all involved in our projects, programmes, initiatives and activities. So that this can be achieved, it is essential to understand that this policy applies to everyone working on behalf of Mothers’ Union, namely senior managers, board of trustees, paid staff, volunteers, members, affiliates and contracted consultants.

JUSTICE is looking to recruit a new Executive Assistant to join our friendly, outcome-focused, values-led team. This is a permanent role and provides an exciting opportunity for someone who is an experienced EA and thrives in a fast paced environment where priorities shift and no two days are the same.

We are looking for an individual who is motivated by the purpose of the charity, to improve the UK justice system so that it is fair and within everyone’s reach. You will take pride in enabling senior leaders to work efficiently, strategically and with impact. The successful post holder will be a highly organised and proactive professional who has supported multiple senior leaders simultaneously and who enjoys working autonomously whilst using their initiative to manage competing demands.

This role will suit someone who remains composed under pressure, exercises sound judgement when handling highly sensitive information, and plays a pivotal role in ensuring the seamless operation of the Chief Executive and Directors’ work.

The Executive Assistant will be a key part of our small but dedicated organisation, contributing to the effectiveness of the Executive Team and supporting the wider mission of JUSTICE. 

If this sounds like something you’d be interested in and something you would enjoy doing, please do apply!

You’ll be expected to run our eBay shop, improve performance, support other fundraising events, and help drive general fundraising activities. If you like variety and want to make a real impact, this role offers genuine scope to grow.

Key Responsibilities

1. eCommerce & Online Sales

• Own and manage the day-to-day running of our eBay shop, including listings, sales, returns, customer messaging, and performance tracking
• Create, optimise, and maintain high-quality listings across eBay and other online sales channels
• Produce clear, accurate product descriptions and strong visual content
• Maintain an organised library of listing content and assets
• Work with the team internally to ensure accurate pricing based on product specifications
• Continuously improve listings, pricing, and conversion rates to drive revenue growth
• Monitor performance, identify trends, introduce new online sales platforms to implement improvements to support growth

2. Events, Pop-Ups & Fundraising Support

• Support planning and delivery of pop-up shops and fundraising events
• Assist with setup, merchandising, and customer engagement
• Help maximise sales and donations during events
• Contribute to fundraising campaigns and applications

3. Revenue Growth & Partnerships (Reframed)

• Promote and generate sales for framing services through Reframed
• Identify cross-selling opportunities with customers and donors
• Support growth of income across both the charity and its commercial activities

4. Customer Experience & Operations

• Provide timely, professional responses to customer enquiries
• Resolve issues relating to orders, returns, and products
• Maintain strong customer satisfaction and feedback ratings
• Ensure compliance with marketplace policies and charity standards

5. Performance & Continuous Improvement

• Track sales and fundraising performance against targets
• Identify opportunities to improve efficiency, revenue, and processes
• Proactively suggest and implement new ideas to grow income
• Take ownership of improving overall shop and sales performance

What We’re Looking For

Essential Skills & Experience

• Commercially aware with proven experience managing eBay or similar eCommerce platforms
• Ability to independently run and improve online sales channels
• Strong understanding of listings, pricing, and conversion optimisation
• Excellent written communication skills (for listings and customer interaction)
• Self motivated and organised
• Positive team player, adaptable and hands on approach
• Motivated by social impact, sustainability, and community work
•  

Desirable

• Experience in a charity, fundraising, or social enterprise environment
• Knowledge of refurbished technology or resale markets

In the role of Partnership Lead, you will play a pivotal part in a fast-growing, pioneering charity supporting young men leaving prison to build stable, rewarding lives.

Switchback is a charity rooted in relationships and nowhere is this more critical than in our partnerships with organisations providing training, education, and employment opportunities for the young men (Trainees) we support following release from prison.

This role holds primary responsibility for developing, managing and continuously improving Switchback’s partnership ecosystem across all 10 pathways, ensuring that Trainees have access to high-quality and diverse range of opportunities that support sustained rehabilitation outcomes.

Success in this role is defined not only by the number of partnerships developed, but by their quality, consistency, distribution across pathways and measurable impact on Trainee progress.

Building on Switchback’s strong reputation for partnership working, this role is expected to strengthen and scale our network in a structured and disciplined way, ensuring that growth is intentional, well-managed and aligned to Trainee need.

The partnerships we develop must enable Trainees to step beyond their comfort zones, supporting meaningful personal development and delivering real, lasting change.

Working closely with the Head of Delivery, you will ensure all partnership activity is aligned with Switchback’s values, delivery model and strategic aims and that Mentors are effectively supported to connect Trainees to the right opportunities at the right time.

The Pepper Foundation is a local charity funding children’s hospice care at home, specialised play and family days for children living with life-limiting and life-threatening conditions in Hertfordshire and Buckinghamshire. 

The Trusts & Foundations Fundraiser will be joining Pepper at an exciting time as we launch our new three-year fundraising strategy. Backed by committed investment and with full Board approval, we are delighted to be growing the charity to deliver sustainable income that directly supports local children and families with hospice care in the comfort of their own homes.

Working closely with the Head of Trusts & Foundations, you will play a pivotal role in increasing income from trusts and foundations by developing and managing a strong pipeline of funders, securing new grants, and building long-term relationships that lead to increased and multi-year support. You will research and prepare compelling applications to both new and existing funders, alongside producing timely, engaging reports that clearly demonstrate impact.

This role requires a highly organised and motivated individual with a passion for writing, strong attention to detail, and the ability to deliver exceptional cultivation, stewardship and relationship management of trusts and foundations aligned with our mission.

Your work will directly support hospice at home care, specialist play services, and meaningful family days out for children with life-limiting and life-threatening conditions – making a tangible difference to families during the most difficult of times.

Hours: 22.5 hours per week working from home – applicants must live within Hertfordshire or Buckinghamshire (or surrounding counties)

Salary: £19,800 per annum for 22.5 hours per week (£33,000 FTE per annum)

Key requirements:

• Work with the Head of Trusts & Foundations to agreed income targets and growth.
• Build and maintain a strong pipeline of small and medium trusts and foundations (giving up to £10,000).
• Produce high-quality, tailored applications to prospective funders aligned with agreed criteria.
• Prepare meaningful update reports, demonstrating the impact of a funder’s support, whilst ensuring all reporting requirements and deadlines are met.
• Deliver excellent relationship management and stewardship through regular reporting and tailored communications.
• Conduct prospect research to identify and prioritise new trust funding opportunities aligned with The Pepper Foundation’s work.
• Maintain accurate and up-to-date records of all communications on the Donorfy CRM database whilst keeping abreast of GDPR.
• Stay up to date with current trends in trust fundraising.
• Ensure compliance with relevant regulations, including the Fundraising Regulator Code of Practice, and internal Safeguarding Policies.
• Represent The Pepper Foundation at events as required.

How to apply: For further details about the role, please download our recruitment pack. Please send your CV with a cover letter explaining why you would make a great candidate for this role and how you meet the job description. 

Closing date: 1st June 2026 at 5pm

Interview dates: First-round interviews on 10th and 11th June and second-round interviews on 15th June 2026.

Interviews will take place at our office in Berkhamsted. Please let us know if you have any accessibility requirements or need any adjustments for the interview.

If appointed, an enhanced DBS check will be required.