Head of operations and safeguarding jobs

We are seeking a dynamic and driven fundraiser to be our Trusts and Foundations Manager. The Sutton Trust is at an exciting point in our organisational journey, with a new Chairperson and ambitions to significantly grow our impact and fundraising as part of our 2030 strategy.

Over the past five years the impact of the Sutton Trust has increased, especially in our programme numbers, securing a relatively stable income of c.£6m over a number of years. In recent years this has grown to c.£7m, and our organisational strategy to 2030 will continue this fundraising trajectory to increase income to £12m. Trusts and foundations income currently accounts for c.37% of our fundraising, and we know there is considerable enthusiasm and opportunity in the grant-making world for building strategic partnerships with us.

Our fundraising approach will continue to focus on major gifts and strategic multi-year partnerships, leveraging a range of drivers to secure Trust, Foundation and Statutory support. There is significant opportunity to build mid-level income (£50k-£100k) from family and organisational trusts/foundations, in which the Manager will play a pivotal role, as well as completing a deep dive into the team’s extensive prospect pipeline.

The Role and Team

As Trusts and Foundations Manager, you will be an experienced, proactive relationship manager and fundraiser. You will be confident in securing new business through active prospecting and networking, along with securing and stewarding funding relationships with a wide variety of Trusts, Foundations, Statutory and organisational donors. With an entrepreneurial mindset for income generation, the postholder will be able to confidently manage competing demands to balance securing new funding and delivering high quality stewardship and grant management to a portfolio of current and prospective supporters.

The role will manage a growing portfolio of mid-level Trusts, Foundations, and organisational donors (predominantly £50k-£100k), while also providing strategic support on grant management of our major Trust and Foundation partners. This will include compiling key reports and support of gathering and analysing programmatic data.

The role sits in the Trusts and Foundations team of the Development Department and is managed by the Head of Trusts and Foundations. All team members work on both new business and grant/account management, with ambitious individual income targets. You will work closely with colleagues across both the Development Department and the wider organisation.

Main duties

New Business

• Undertake prospect research into trusts and foundations, statutory opportunities (contracts or grants) and organisational funders in collaboration with the Head of Trusts and Foundations, and other senior staff and senior volunteers. This includes identification, due diligence, qualification, and creating briefings and outreach plans.
• Work with the Head of Trusts and Foundations to cultivate a prospect pool of potential donors, looking at lapsed supporters, the prospect pipeline, stakeholder network mapping through the Board and Trustees, as well as funders with an active interest in education / social mobility.
• Submit compelling funding proposals and reports to mid-level trusts, foundations, statutory and organisational donors to secure income (predominately £50k - £100k) for the Trust. Work alongside other Development team and wider organisation members to ensure high-quality submissions.
• Alongside team members, manage the shared Development inbox to ensure all enquiries are dealt with in a prompt, consistent, and friendly manner.
• Follow all relevant policies and processes to ensure due diligence is completed for prospective donors and account management plans are kept up to date.

Account Management and Development

• Manage and grow a portfolio of mid-level trusts, foundations, statutory supporters and organisational donors, delivering impactful stewardship (e.g. impact reporting) while meeting all donor reporting requirements to maximise financial income and partnership longevity.
• Support senior team members on strategic management of our major trust and foundation partners, including leading on compiling key impact reports, coordinating meetings, attending programme visits, event invites, writing targeted donor communications and reporting.
• Work with the Head of Fundraising Operations to compile and analyse key programmatic data for use by the Development team in their grant reporting.
• Be accountable for achieving agreed trusts and foundations income targets, looking for opportunities to grow funding and diversify income for this stream.
• Ensure all record keeping and administration relating to trusts and foundations income is maintained, up-to-date, and processed in accordance with GDPR and Sutton Trust policies and procedures.

Fundraising Finance and Reporting

• Act as an ambassador for the Trust with external audiences, delivering presentations and providing expertise as required.
• Work with colleagues to deliver impactful events to cultivate prospects and steward partners, with a focus on experience for trust and foundation supporters and prospects.
• Work with colleagues across Development and Finance to ensure accurate forecasting, income tracking and reporting for trusts and foundations income, through the Trust’s CRM (Salesforce), account management plans, and all relevant income pipeline documents.
• Ensure you appropriately follow policies and procedures on due diligence, Salesforce and data management, account management, stewardship, and reporting.
• Stay up to date with grant fundraising best practice, learning from senior members of the team, and keep abreast of developments and opportunities within the wider fundraising space.
• Other duties as necessary from time to time.

Person Specification

We welcome applications from individuals who have:

• Experience in successfully securing, managing, and developing Trust, Foundation, Statutory or organisational donor partnerships at five figures or above, from initial prospect research to securing income and ongoing grant management.
• Experience building and managing relationships, particularly in the philanthropic sector with organisational donors.
• Strong presentation skills and the ability to write compelling proposals and impact reports, or pitch to audiences with the intent of persuading them to your point of view or secure a specific outcome.
• Excellent verbal and written communication skills and the ability to summarise information from readily available sources clearly and concisely.
• Experience managing multiple priorities and tasks to successfully achieve project or other goals.
• Excellent prospect research skills and strong analytical skills.
• First-class interpersonal skills - a natural ambassador able to represent the Sutton Trust with confidence in a range of settings.
• Knowledge of fundraising in the education and/or not-for-profit sector.
• Experience using CRM software (ideally Salesforce) to accurately record funding relationships (desirable).

And someone who is:

• Sympathetic to the aims of the Trust and its mission to address educational disadvantage and increase social mobility.
• Able to take the initiative and take responsibility for a wide variety of tasks and projects.
• Strong communicator, skilled at persuading others through writing and conversation.
• Enjoy working with impact and outcomes data to create compelling narratives for reporting purposes (desirable).
• Excellent attention to detail.
• Able to multi-task and prioritise multiple funder relationships.
• Able to work independently and as part of a team.
• Is eligible to work in the UK (see here for information about right to work)

Terms of Appointment

• Contract: Full-time, Permanent
• Salary: £43,000-£48,000
• Working location: Minimum of two office days per week. Our home working policy gives staff the option to - work from home for up to 60% of the time, with approval from their line manager.
• Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP.
• Hours: The standard working hours are 9am to 5pm, Monday to Friday. This role is likely to also be required to attend events / meetings outside of normal working hours during weekday evenings and occasionally at weekends, in line with organisational policies.
• A DBS check may be required

Interviews

Applications should reach us by 9am, Monday 1st December, with first round interviews held on Tuesday, 9th December, and second round interviews held on Wednesday, 17th December. Both rounds will be held in our London office. 

Safeguarding statement

The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.

Contextual recruitment

The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.

We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.

We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.

Are you friendly, organised, and passionate about helping others? Do you want to be part of a team that makes a real difference in the lives of older people every day? Join Age UK Lambeth as our Office Administrator and Customer Advisor and help keep our busy, welcoming office running smoothly while supporting the people who need us most.

This is a varied, rewarding role at the centre of our operations. You’ll be the first point of contact for visitors, clients, and volunteers, offering a warm welcome, providing information, and helping connect people to the right services. From managing our front desk and coordinating appointments for our Foot Care Service, to supporting our internal teams with day-to-day office administration, your work will help everything run efficiently behind the scenes.

You’ll handle a range of responsibilities including managing emails and phone calls, processing payments, maintaining office supplies and equipment, supporting staff and volunteers, and liaising with external organisations to ensure smooth service delivery. You’ll also play a key part in helping clients access the right support, signposting them to services and creating referrals where needed.

At Age UK Lambeth, kindness, respect, and compassion are at the heart of everything we do. We support older people in Lambeth to live enriched, productive, and purposeful lives, and this role is essential to helping us do that.

If you’re someone who enjoys helping others, staying organised, and working as part of a friendly and dedicated team, we’d love to hear from you.

Drive Growth. Build Partnerships. Empower Young People

Are you an ambitious, strategic leader with a passion for growth and innovation?
Do you thrive on developing partnerships that drive real social impact?

If so, this is a rare and exciting opportunity to join Young Enterprise (YE) as our first Director of Income and Development — a pivotal new leadership role shaping the future of our organisation.

Who We Are

We’re Young Enterprise, a national charity with a bold mission: to give every young person the opportunity to learn, to work, and to thrive.

For over 60 years, we’ve empowered more than 7 million young people with the skills, confidence, and enterprising mindset they need to succeed in life and work. Whether launching a student company, learning financial skills, or developing leadership and resilience, we help young people unlock their potential and build brighter futures.

We’re now entering a dynamic new chapter — and we’re looking for a confident, visionary leader to help us grow our income, strengthen partnerships, and expand our impact.

Why Join Us?

We’re proud of our people-first culture and the passionate, collaborative team behind our mission. Here’s what you can expect:

• A strategic, high-profile leadership role with the scope to shape national impact
• A creative, ambitious environment where new ideas are encouraged and celebrated
• Flexible hybrid working, generous holiday allowance, and wellbeing support
• A strong commitment to equity, inclusion, and belonging
• The opportunity to build and lead growth that changes young people’s lives
• Being part of the global Junior Achievement Network, with peers in 140 countries worldwide and the opportunity to develop partnerships with global/multi-country funders

About the Role

This is a key senior position within our organisation — ideal for a strategic thinker with entrepreneurial flair and the drive to deliver transformational results.

As Director of Income & Development, you’ll lead our income generation strategy, securing and diversifying funding across corporate partnerships, trusts and foundations, individual giving, and commercial ventures. You’ll be at the forefront of growing our resources and influence, ensuring we have the means to deliver our Transforming Futures Strategy.

You’ll:

• Develop and lead a forward-thinking income growth strategy, driving innovation and results
• Build new, high-value partnerships while nurturing long-term funder relationships
• Identify emerging opportunities and trends across the fundraising landscape
• Work closely with colleagues across programmes, impact, and operations to create fundable, evidence-led propositions
• Represent YE externally at senior levels, building visibility and credibility across sectors

It’s a role for someone who sees opportunity where others see challenge — and who can turn bold ideas into sustainable results.

You’ll Love This Job If You Are…

• An ambitious, strategic, results-driven leader with a track record of income growth
• A creative and entrepreneurial thinker, unafraid to innovate and challenge the status quo
• An exceptional relationship-builder, confident engaging at board and CEO level
• Experienced in securing six- and seven-figure partnerships across multiple income streams
• Skilled in translating data, insight, and impact into compelling investment cases
• Passionate about youth opportunity, education, and social impact
• Collaborative, resilient, and motivated by the power of teamwork and purpose

Key Responsibilities

Strategic Leadership & Growth

• Develop and deliver an ambitious income generation strategy to grow and diversify funding.
• Lead with innovation, aligning income strategy to YE’s Transforming Futures vision.

Partnership Development

• Build and sustain high-value partnerships with corporates, trusts, and individuals.
• Champion best-in-class relationship management and stewardship.

Innovation & Market Insight

• Identify new funding models, trends, and opportunities across sectors.
• Position YE as a thought leader in enterprise and financial education.

Collaboration & Alignment

• Work closely with programme and impact teams to create compelling, fundable propositions.
• Actively contribute to the Senior Leadership Team and Board-level discussions.

Performance & Compliance

• Lead financial forecasting and income reporting, ensuring compliance and transparency.

Keeping Young People Safe

We are deeply committed to safeguarding children and vulnerable adults. All successful applicants will undergo an enhanced DBS check before starting and will receive ongoing safeguarding training throughout their employment and be expected to uphold excellent safeguarding practice at all times.

How to Apply

If you’re ready to take on a strategic leadership role where your creativity, drive, and influence can transform young lives, we’d love to hear from you.

Please send your CV and instead of a traditional cover letter, please answer these three questions, using up to 250 words per answer. Please note, applications without answers to the three questions will not be considered. Interviews will be held either in person or via Teams, and may take place before the closing date. Applications must be received by 23:30 on 10 December 2025. First round interviews earmarked for 17 December 2025 at our office near Russell Square which will involve a presentation.

Questions (250 words max per answer)

1. Personal Contribution:
What are the top three strengths, skills, or experiences you bring to the Director of Income and Development role, and how will they help you grow Young Enterprise’s income, partnerships, and impact?

2. Vision and Ambition:
If appointed, what would you most want to achieve within your first 12 months in this role, and why are these priorities important to you and to Young Enterprise’s mission?

3. Motivation and Values:
Why does leading income generation and development at Young Enterprise matter to you personally? How does your motivation and approach align with our transforming Futures Strategy and our values of unlocking potential, one team, enterprising and resilient, and creating great impact?

Full details can be found in the Job Description.

At YE we are passionate and committed to keeping your data safe and secure.  Full details can be found in the YE People’s Privacy Notice.

Lead Growth. Build Impact. Inspire Futures.

Lead. Inspire. Transform Futures Across Scotland

Are you a visionary leader who thrives on building influence, driving growth, and shaping strategy?
Do you believe every young person deserves the skills, confidence, and opportunities to build a brighter future?

If so, this is your chance to play a defining role in one of the UK’s most established youth charities — as Director for Scotland at Young Enterprise.

Who We Are

We’re Young Enterprise (YE) — a national charity with a bold mission: to give every young person the opportunity to learn, to work, and to thrive.

For more than 60 years, we’ve equipped over 7 million young people with the skills, confidence, and entrepreneurial mindset they need for life and work. Whether it’s running a student company, learning financial literacy, or discovering their potential, we’re here to help young people turn possibilities into reality.

Now, as we integrate Young Enterprise Scotland into our national organisation, we’re entering an exciting new era — one focused on growth, innovation, and deeper impact across Scotland.

Why Join Us?

At YE, we believe great work happens when people feel inspired, trusted, and supported. As part of our senior leadership team, you’ll enjoy:

• A values-driven culture where collaboration and creativity thrive
• The chance to shape national strategy and lead a new chapter for YE in Scotland
• Hybrid working with flexibility to suit your lifestyle
• Generous benefits including 7% pension, life assurance, and wellbeing support
• Opportunities to engage with leaders across business, education, and government
• The satisfaction of knowing your work helps thousands of young people build their futures
• Being part of the global Junior Achievement Network, with peers in 140 countries worldwide

About the role

This is a rare opportunity to make your mark at a pivotal moment in our story.

As Director for Scotland, you’ll lead Young Enterprise’s work north of the border — setting direction, shaping partnerships, and driving growth during a transformative period.

You’ll:

• Provide strategic leadership, aligning Scotland’s priorities with YE’s UK-wide mission
• Secure sustainable funding to enable long-term growth and innovation
• Strengthen YE’s presence and credibility in Scotland’s enterprise, education, and employability sectors
• Build powerful partnerships across government, business, and education
• Lead and support a talented Scottish team, nurturing collaboration and excellence
• Represent YE as a senior ambassador, championing young people’s potential across the nation

This role is both strategic and hands-on. You’ll be at the heart of national conversations on youth opportunity while ensuring our programmes deliver measurable impact for young people in every community we serve.

You’ll Love This Job If You Are…

• An ambitious, confident and credible leader with experience influencing at senior levels
• A natural relationship-builder who thrives on connecting people and ideas
• Skilled in income generation, partnership development, and stakeholder engagement
• Strategic yet practical — able to turn vision into results
• Energised by growth, transformation, and leading through change
• Passionate about youth empowerment, enterprise, and social mobility
• Collaborative and authentic — a leader who inspires trust and motivates teams

Key Responsibilities

Strategic Leadership & Growth

• Lead YE’s strategic direction in Scotland, ensuring alignment with the Transforming Futures strategy
• Build YE’s visibility, credibility, and influence within Scotland’s enterprise and education landscape

Income Generation & Partnerships

• Strengthen existing funder relationships and develop new funding opportunities
• Create compelling propositions that reflect Scotland’s priorities in education, employability, and enterprise

Stakeholder Engagement

• Represent YE at senior forums and networks across Scotland
• Lead the Scotland Advisory Group, harnessing its expertise and advocacy

Leadership & Culture

• Empower the Scotland team through strong leadership, collaboration, and shared purpose
• Foster an inclusive, positive, and high-performing culture

Impact & Performance

• Ensure delivery is evidence-led, measurable, and impactful for young people
• Report regularly to the CEO and Board on performance, impact, and growth

Keeping Young People Safe

We are deeply committed to safeguarding children and vulnerable adults. All successful applicants will undergo a PVG (Protection of Vulnerable Groups) check prior to starting and will receive ongoing safeguarding training throughout their employment and be expected to uphold excellent safeguarding practice at all times.

How to Apply

If you’re ready to lead the next chapter of Young Enterprise in Scotland — driving growth, influence, and opportunity for young people — we’d love to hear from you.

Please send your CV and instead of a traditional cover letter, please answer these three questions, using up to 250 words per answer. Please note that applications without the answers to the three questions will not be considered. Applications must be received by 23:30 on 27 November 2025. Interviews will be held either in person, we have earmarked interviews on 3 and 4 December 2025 in Glasgow with Sarah Porretta, CEO. Successful candidates will be notified by COB 1 December 2025.

Questions (250 words max per answer)

1. Personal Contribution:
What are the top three strengths, skills, or experiences you bring to the Director for Scotland role, and how will they help you make an impact at Young Enterprise?

2. Vision and Ambition:
If appointed, what would you most want to achieve within your first 12 months in the role, and why are these priorities important to you and to Young Enterprise?

3. Motivation and Values:
Why does leading Young Enterprise in Scotland matter to you personally? How does your motivation and approach align with our mission and ambition for YE in Scotland?

Full details can be found in the Job Description.

At YE we are passionate and committed to keeping your data safe and secure.  Full details can be found in the YE People’s Privacy Notice.

Join Us. Lead the Change. Shape the Future.

This is a hands-on and varied role for someone who enjoys planning, organising, and making things happen. You’ll take the lead on delivering Day One’s events programme from fundraising challenges and third-party events to awareness and engagement activities that raise our profile and connect new people to our cause.

Your main focus will be on logistics, planning, and delivery ensuring each event runs smoothly, safely, and reflects Day One at its best. You’ll also be developing new opportunities, or supporting engagement events such as Major Trauma Awareness Week and campaigns that complement our services and mission

Reporting to the Head of Public Fundraising you will champion Day One’s values and behaviours, working collaboratively across teams to ensure that all our internal and external events reflect our mission and priorities.

You will bring a positive, proactive, and resilient approach, with the ability to innovate, influence and drive results. You’ll also play a key role in shaping our future plans, helping us grow our income in the years ahead as we develop and roll out our new organisational strategy.

The post holder’s primary duties and responsibilities are as follows: 

Fundraising & Third-Party Events

• Plan, coordinate, and deliver Day One’s calendar of fundraising events, including challenge and third-party activities.
• Grow opportunities for individuals, teams, and partners to take part in events that raise funds and awareness.
• Manage event logistics, budgeting, risk assessments, and delivery on the day with our preferred suppliers.
• Steward flagship event participants, such as those taking part in the London Marathon and Great North Run.
• Ensure participants from other challenge events are handed over smoothly to the Relationship Fundraiser and Fundraising Assistant, who will lead on their stewardship and follow-up.

Awareness & Engagement Events

• Work closely with the Marketing & Communications Officer to plan and deliver awareness and engagement events such as exhibitions, conferences and networking events.
• Lead on all logistics and coordination from venue bookings and set-up to equipment, displays, and volunteer support.
• Represent Day One at events, helping to raise our visibility and strengthen relationships with partners, supporters, and professionals.
• Support the Marketing & Communications Officer with the delivery of campaigns like Major Trauma Awareness Week and other activities that raise Day One’s national profile.

Planning & Delivery

• Develop and maintain event plans, schedules, and budgets, ensuring events are efficient and well-organised.
• Build strong relationships with suppliers, venues, and event organisers to ensure value for money and quality delivery.
• Review and record event outcomes to support learning, improvement, and future planning.
• Balance multiple projects moving seamlessly from one event to the next or planning ahead for the year-round events calendar.

Teamwork & Values

• Work collaboratively across fundraising and communications to deliver joined-up campaigns and consistent messaging.
• Champion Day One’s values and behaviours, ensuring every event reflects our mission and priorities.
• Bring a positive, proactive, and flexible approach ready to problem-solve, adapt, and make things happen.
• Play an active role in helping Day One grow its reach and income as we deliver our new organisational strategy.

Please refer to the attached recruitment pack for more information. If you think you could be the right person to fulfil the exciting responsibilities of this role, please apply.

Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.

Closing Date – Tuesday 9th December

First round interview Monday 15th December - virtual

Second round interview in-person, date TBC

Circa £56,000 per annum

Full-time, Permanent

Part home/Part office (London) based

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

Soccer Aid for UNICEF is UNICEF UK’s biggest broadcasted fundraising event. Since its inception, we have raised more than £121 million, and we have ambitious plans for the future.

This is a great opportunity to join UNICEF UK as our Finance Business Partner for Soccer Aid. This is an exciting and varied role where you will lead on the financial management aspects of the event and the related joint venture company, as well as stakeholder management ranging from third party partners, including television companies and suppliers to internal management.

Act now and visit the website via the apply button to apply online.

Closing date: 9am, Monday 1 December 2025.

Interview date: TBC December 2025.

In return, we offer:

· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)

· outstanding training and learning opportunities and the support to flourish in your role

· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park

· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.

· the opportunity to work in a leading children’s organisation making a difference to children around the world

Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.

We anticipate most colleagues will work one or two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London and the rest of the time from home.  We will happily discuss other flexible options to suit your circumstances.

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Based in Crisis Skylight London, 50-52 Commercial St, E1 6LT based on-site

About the Role

As a Strengths and Assets Coach at Crisis, the national charity for people experiencing homelessness, you will play a key role in supporting people who have experienced homelessness to identify, develop, and build on their personal strengths. Your work will centre on empowering individuals to create sustainable housing situations through meaningful community connections, access to training and development, and opportunities in employment, volunteering, and leisure.

In this role, you will draw on a diverse toolkit of coaching and facilitation skills to support members in setting person-centred goals and taking practical steps toward them. Using a psychologically informed approach, you will help build confidence, resilience, and the capacity to access wider community resources—enabling members to thrive as active citizens. You will also work with the learning team to support the delivery of a range of engaging formal and informal learning opportunities focused on employability, volunteering, tenancy skills, and personal development.

This is an exciting opportunity to shape and grow the Strengths and Assets services at Crisis London Skylight, working closely with colleagues and partners across multiple sectors. Together, you will contribute to the development of innovative learning and progression pathways that remove barriers and open doors for people moving out of homelessness.

Skills, Knowledge, and Experience Essential for Success:

• Experience in community education, tenancy skills development, volunteering, training, and tenancy sustainment.
• Experience working alongside marginalised individuals or groups, using a coaching approach to build strengths and assets.
• A strong understanding of the needs, challenges, and sensitivities involved in supporting people facing homelessness and exclusion, with the ability to develop practical, person-centred solutions.
• Awareness of the barriers to engagement and participation experienced by people facing homelessness and an understanding of how these might be overcome.
• Knowledge of psychologically informed approaches, particularly when working with people who have experienced complex trauma or long-term marginalisation.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Flexible working around the core hours 10am-4pm
• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 30 November 2025 at 23:59

Interview date and location: In person on Friday 12 December at Crisis Skylight London, 50-52 Commercial St, E1 6LT

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

Director of Development

Contract: Permanent
Function/Team: Development
Location: London, UK
Hours: Full time, inclusive of breaks
Reporting to: CEO

Salary: £54,649 - £61,726

STOP THE TRAFFIK prevents vulnerable communities from being recruited, trafficked, and exploited. Our targeted prevention efforts disrupt the criminal business of human trafficking, making it too high-risk and low-profit to be viable.

As a core member of the Executive Team, the Director of Development will lead on organisational income generation and operational development. Working closely with the CEO, Presidents, this role will oversee all fundraising, partnerships, communications, and internal operations, ensuring STT is financially strong, strategically aligned, and operationally effective.

Leadership & Team Management

· Work closely with the CEO to deliver the organisation’s strategic plan, focusing on sustainable growth, financial health, and operational excellence.

· Work with the Presidents to grow funding and pro-bono support to scale organisational capacity for impact.

· Create and deliver a three-year development strategy, with a focus on diverse and sustainable income.

· Line manage and lead head of, manager, and project officer roles.

Fundraising & Partnerships

· Provide strategic advice to the Head of Development & Communications.

· Support on the management of our STT Prevention Ambassador Network, which should generate philanthropy and donation opportunities.

· Identify new strategic partnerships and funders to nurture, with a focus on growing our philanthropy stream.

· Oversee and grow income across trusts and foundations, philanthropy, individual giving, and corporate partnerships.

Finance

· Oversee financial strategy and operations, ensuring sound financial management withregular reporting to Senior Leadership and the Board of Trustees.

· Oversee budgeting and financial planning with support from manager roles and Oasis Charitable Trust.

Communications & Brand

· Oversee our brand and storytelling, ensuring a consistent, impactful voice across audiences.

· Support external representation of STOP THE TRAFFIK, including speaking engagements, donor presentations, and media opportunities.

Governance & Impact Measurement

· Support the CEO and Board of Trustees through accurate reporting and transparent communication on performance.

· Manage the Senior Leadership Team meetings ensuring alignment to strategy.

· Lead cross-organisational improvement projects to strengthen operational efficiency and impact measurement.

· Lead how we measure our prevention-focused impact, strengthening our theory of change, monitoring & evaluation processes, and overseeing our annual impact report with support from our Communications Managers.

Benefits:

· A friendly, supportive team environment.

· Opportunities to collaborate with global partners and experts.

· Autonomy to take initiative and propose process improvements.

· Access to a healthcare cash benefit scheme (including partner/children coverage).

· Corporate eye-care scheme.

· Life insurance.

· Non-contributory Group Personal Pension Scheme (7% employer contribution).

· 27 days annual leave plus 8 bank holidays (increasing to 33 days with service).

· Cycle to Work scheme.

· Season Ticket Loan.

· Option to switch 2 bank holidays to suit personal needs.

· Flexible working policy reflecting staff needs.

· In-house and external training opportunities.

Further details about STOP THE TRAFFIK can be found on our website.

If you have the relevant experience, are highly resourceful, adaptable, pro-active, and a critical thinker able to work in a fast-paced environment, please send a CV and brief cover letter (both as pdf format) that evidences your ability to be successful in this role.

Only applications sent via email will be considered to ensure an equitable review process. The deadline to apply is Friday December 5th.

We cannot sponsor applicants at this time.

Registered Charity No. 1127321

Canterbury Cathedral is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders and volunteers are expected to share this commitment.

We are looking to recruit a dynamic and visionary individual to join Canterbury Cathedral as a Governance Officer. Providing strategic leadership of governance across the organisation, ensuring compliance with statutory and regulatory requirements, promoting best practice, and supporting the effective operation of the Board (Chapter) and it's committees.

As a Governance Officer, you will ensure that the organisation operates within the legal, regulatory, and best practice frameworks applicable to the charitable, religious organisations.

Key Responsibilities

• Provide authoritative guidance and advice to Chapter, Committees, SLT and staff members on governance best practice and interpretation of governing documents.
• Act as Clerk to Chapter and our Senior Leadership Team, ensuring agendas are focused, meetings are compliant, and decision-making supports strategic objectives, taking responsibility for communicating these throughout the organisation.
• Lead the development and delivery of the organisations governance strategy, ensuring structures, policies and processes are effective, proportionate, and aligned to the strategic plan and community values.
• Review, develop and maintain governance policies and procedures (e.g. conflict of interest, whistleblowing, risk, delegation of authority), ensuring they are up to date and prepared for audits as required.
• Produce the Cathedrals Annual Governance Statement for approval by Chapter.
• Support recruitment, induction, and training of Chapter and Committee members, fostering an informed and engaged governance community. Oversee systems for board and committee effectiveness reviews including commissioning of external reviews where required.
• Maintain statutory and regulatory compliance: ensure filings with the Charity Commission, Companies House (if relevant), and other regulatory bodies are completed accurately and on time.
• Monitor developments in charity law, regulation, and governance best practices; ensure the organisations governance practices are aligned.
• Check reports for completeness and quality assurance in terms of content and format, and dispatch agenda in accordance with agreed deadlines.

What We're Looking For

• Good understanding of charity governance, legal and regulatory requirements (e.g. Charity Commission, Companies House, relevant legislation).
• Experience in policy drafting and implementation.
• Knowledge of risk management practices.
• Some legal or compliance training or professional qualification.
• Understanding of the requirements of the Charity Commission.
• Ability to collate accurate and relevant performance data.
• Articulate with excellent communication and interpersonal skills.
• Resilient and flexible.
• Ability to influence others to achieve required outcomes.

Please see the full job description and person specification for further details.

Interviews will be taking place on the 16th December 2025 in person at Canterbury Cathedral.

For your application to be considered, you will need to complete the attached application form.

Position: Counselling Manager

Salary: £32,000 pro rata, pension paid at 4% contribution 

Hours: 30 hours p/w

Days of work: Flexible but must include Thursdays 

Contract Type: Permanent 

Location: Snowdrop Project Offices, Castle Green, 7 Castle Street, Sheffield S3 8LT 

Benefits:  

• 6.6 weeks annual leave entitlement (25+8 Bank Holidays), with additional days with 2+ years of service  

• 4% Pension contribution  

• Monthly independent clinical supervision, contribution towards CPD and pro-rata reimbursement for membership of relevant professional bodies 

• Enhanced sickness pay  

• Employee Life Cover  

• Take your birthday off  

• Salary sacrifice schemes- Holidays, Cycle to Work  

Reporting to: Head of Operations (plus funded external clinical supervision) 

Direct reports: 2x Senior Counsellors, counselling placement students and volunteers 

Collaborating with: Casework Manager, Community Development Manager, Policy, Training and Research Lead 

Welcome to the Snowdrop Project: 

The Snowdrop Project is the first organisation in the UK to provide long-term, community-based support to survivors of modern slavery and exploitation.  We aim to empower survivors of modern slavery and exploitation to recover from their pasts and rebuild their futures. We aim to reduce the risk of re-exploitation, to create and implement models of best practice and to share this knowledge with other agencies and individuals nationally and beyond. 

By joining our team, you’ll be part of a kind, passionate, and forward-thinking organisation making a real difference in people’s lives. 

About the Snowdrop Project Counselling Service: 

The Snowdrop Project Counselling Service stands as a beacon of hope, healing and humanity for survivors of modern slavery and exploitation in South Yorkshire.

Rooted in a trauma-informed, person-centred, and phenomenological philosophy, the service offers a compassionate and holistic approach that honours each individual’s unique journey. By removing barriers to access, fostering long-term therapeutic relationships and integrating innovative bottom-up approach. Snowdrop creates a safe and empowering space where survivors can reclaim their sense of self and agency. 

About the Role: 

Funded by The National Lottery Reaching Communities, we are looking for a passionate and motivated manager, who is aligned with our clinical approach, to cultivate and grow the counselling service in line with our mission to see survivors of modern slavery and exploitation recover from their experiences and thrive. This role is responsible for leading a team, developing the counselling offer and contributing to systems change within the UK through social policy and research.

What You’ll Be Doing:   

• Leading and managing a team of counsellors, promoting reflection, wellbeing and innovation within the service
• Developing our therapeutic service in collaboration with the counselling and Leadership team
• Providing 1:1 therapeutic counselling service for a small number of survivors of modern slavery with complex needs
• Contributing to the development of an evidence base for the service, delivering training and contributing to research

Please see the Job Description document for full details and the Person Specification 

How to apply: Click the CharityJob Apply button below. You’ll be asked to submit a CV and cover letter which details your suitability for the role (please read the instructions for completing the cover letter carefully- incomplete or irrelevant cover letters will be excluded) and answer a question about your right to work in the UK. CVs and cover letters will be screened and candidates will be shortlisted based on these.

We welcome every applicant and strive to create and promote inclusive teams. We celebrate difference and encourage everyone to join us, and to be themselves at work. 

Please note- we will not be working with recuiters for this post.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for Senior Operations Contracts Lead

Salary: £40,000 - £50,000 pro rata

Location: Flexibility to allow  working from home - typically this will be up to two days each week - with an expectation of a minimum of three days spent in face-to-face, in-person contact (e.g. in Women’s Centres, Estates or external visits), and one of these days being a monthly visit to Head Office (the purpose being for interaction with colleagues and Central functions)HMP Peterborough and HMP Bronzefield

Hours:   35 hours per week

Contract: Fixed Term - until 31st March 2027

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending.  We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

As an experienced senior manager with a proven track record of leadership in providing services to women in contact with the criminal justice system and working with partners and funders, you will manage criminal justice projects, work to develop and expand our services and partnerships and manage criminal justice managers and other staff as required.

You will work with the management team to ensure, manage and oversee that the services work within the budget, are complaint with financial regulations, policies and procedures, and meet funding and Advance requirements.

About You:

To be successful as the Senior Operations Contracts Lead you will need the below experience and skills:

• A thorough understanding of and knowledge of the issues relating to women in the criminal justice system
• A sound knowledge of safeguarding adult and children principles, child abuse, child protection issues and safeguarding
• A good knowledge and understanding of organisational systems and frameworks, line management and project management
• Significant experience, likely to have been gained over several years, of strategic planning and operational management at a service manager level, and developing and delivering services at senior service management level
• Significant experience of working with women and/or service users with a complex range of needs, particularly within the criminal justice system, in custody and/or community.
• Experience of developing relationships with funders/commissioners and achieving required outcomes
• Experience of implementing quality assurance frameworks, monitoring, evaluating and measuring impact
• Strong influencing skills, enthusiasm, self-confidence, excellent verbal and written communication and presentation skills , and a can do proactive solution focussed approach
• Strong negotiating skills and the ability to build strong and effective relationships and partnerships, dealing with ambiguity and resolving conflict effectively, achieving the right outcomes for the organisation, collaborating and networking
• Able to think, act and plan strategically to develop practical and creative solutions to the management of existing and new services and complex problems that may arise while maintaining high levels of diplomacy and professionalism

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered. 

• Closing Date for Applications: Sunday 23rd November 2025
• Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate.

What we can offer you - Employee Benefits:

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• One-week paid carers’ s leave
• Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe.  We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks.  We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

Location: HMS Raleigh, Torpoint, East Cornwall, PL11 2PD

Contract: Full time, Permanent

Salary: £29,000 gross per annum

Closing Date: 1st of December 2025

Are you a Training Centre Support Officer looking for a new opportunity?

The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals – and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people – including those from under-represented or marginalised groups.

We are currently looking for a Training Centre Support Officer to join our team at HMS RALEIGH.

About the role

The purpose of this role is to support the Centre Manager in managing the facility known as SCTC Raleigh which is hosted at HMS Raleigh. We operate within and as part of HMS Raleigh, this requires significant co-ordination and liaison across the wider team at HMS Raleigh. The purpose of SCTC Raleigh is to facilitate and support the delivery of cadet training for all organisations of the Royal Navy Cadet Forces. This role is responsible for facilities management and health and safety reporting to the Centre Manager.

Responsibilities

• To support the Centre Manager to facilitate all activity hosted at the centre
• Lead on arranging all logistics in support of the centre’s activities
• Ensure the centres facilities are maintained appropriately
• Manage the routine health and safety records and actions for the Centre Manager

Requirements

• Strong administrative and organisational skills.
• Experience/knowledge of uniformed and/or youth organisations
• Experience working within the Military environment preferably Royal Navy.
• Can demonstrate ability to form and maintaining collaborative relationships.
• Ability and willingness to work evenings and weekends

For further information, please download the Recruitment Pack.

Benefits

• 51 days annual leave per annum
• Hybrid working for many roles
• Volunteering Leave
• Life assurance (4x salary)
• Private medical insurance
• Generous pension (employer contribution up to 10%)
• Cycle to work scheme
• Access to the Marine Society Digital Library
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. 

All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.

Join MSI UK as a HR Business Partner – Central to Our Mission and Future 

Are you ready to make a real impact through strategic HR leadership? As a HR Business Partner at MSI UK, you’ll play a key role in driving business success, enhancing the colleague experience, and shaping the future of our organisation.

Contract Type: Permanent, Hybrid
Hours: 35 hours per week, Monday to Friday
Salary: £42,213.23 – £51,078.01 (dependent on location and experience)

What You'll Do 

As a trusted HR Business Partner to our leadership teams, you’ll deliver expert HR support across your designated locations. You’ll lead on:

• Strategic HR delivery aligned with organisational goals and values
• Employee relations – providing a first-class service that reflects our values and ensures compliance with UK legislation
• Policy and programme development – shaping initiatives that support our people and culture
• HR service excellence – contributing to a high-performing, collaborative HR team

You’ll be a visible, proactive presence across the organisation, supporting managers and colleagues to navigate challenges and drive positive outcomes.

About You 

You’ll bring a strong foundation in HR, ideally CIPD Level 7 qualified, and a passion for people-focused leadership. Key strengths include:

✔️ HR Expertise & Employment Law – confident in applying legislation and best practice
✔️ Employee Relations – experienced in managing complex ER cases with empathy and professionalism
✔️ Communication & Tech Savvy – articulate, approachable, and proficient in HR systems
✔️ Autonomy & Integrity – self-directed, discreet, and trusted to handle sensitive matters

Why Join Us? 

We offer a supportive, values-driven environment where your contribution is recognised and rewarded:

Financial Benefits

• Competitive salary
• Up to 5% employer pension contribution
• Fast expense reimbursement (within 10 days)

Work-Life Balance

• 25 days annual leave + your birthday off
• Family-friendly policies

Rewards & Perks

• Long service recognition
• Discounts at 4,000+ retailers via Blue Light Card

Health & Wellbeing

• 24/7 GP access
• Employee Assistance Programme

Career Development

• Paid training and development
• Accredited apprenticeships
• Clear progression pathways

Ready to make a difference?
Apply now and help us shape the future of HR at MSI UK.

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Crisis Skylight London. Homeworking can be considered for one day a week in line with Crisis’ Hybrid Working Policy.

Contract: Fixed term contract until end of October 2026

It is an exciting and important time to be joining us at Crisis. We work with thousands of people across England, Scotland, and Wales so they can leave homelessness behind for good. We have recently adapted the way our services work to maximise our impact in ending homelessness. We have increased our capacity to work with people one to one and strengthened our ability to support those people facing the most barriers to preventing or ending their homelessness.

We offer people who are homeless or at risk of becoming homeless housing and benefits advice, 1-2-1 coaching, advocacy, courses and peer group sessions alongside practical services of showers and laundry for street homeless.

About the role

As an Engagement and Assessment Worker, you will be part of Crisis Skylight London’s Engagement and Assessment Team, providing a high quality, non-judgemental and safe service to individuals who approach our Skylight Centre. Engagement and Assessment Workers are the first point of contact for a range of enquiries from people who are experiencing homelessness for the first time, individuals with complex and multiple needs, visitors, volunteers, and supporters. You will be providing information about Crisis’ services, delivering a high-quality triage and assessment service, and offering Information, Advice and Guidance (IAG) on local homelessness and other related services. You will also manage a small caseload.

Crisis uses a case management approach, and the successful candidate will attend case management meetings, reflective practice, and team meetings. You will also work collaboratively with external partners and Crisis Skylight London’s Coaching and Learning Teams.

About you

To be successful in this role you will have:

• Experience of working with homeless or other vulnerable groups and understanding of the importance of respecting confidentiality, showing empathy and sensitivity, and working in a boundary way.
• Experience of assessing presenting needs and working in a Psychologically Informed Environment, and in a way that ensures that members with all levels of need can access the service.
• Excellent customer service skills with a commitment to delivering the highest standard of customer care and high quality IAG.
• Good knowledge of homelessness, housing and welfare legislation and Safeguarding procedures.
• Strong interpersonal skills including effective written and verbal communication skills and ability to deal with challenging situations with a calm approach.
• Ability to manage a caseload, and successful relationships with external service providers and partners.
• Good working knowledge of Microsoft Office Applications (Word, Excel, Outlook, Teams)

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including: 

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5% 
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Wellbeing Leave to be used flexibly and more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 23 November 2025 at 23:59

Interview date and location: Friday 5 December 2025 (in-person) at Crisis Skylight London, 50 – 52 Commercial Street, E1 6LT

Interview process: Competency-based interview and interview task to Case Study sent to shortlisted candidates prior to the interview

AI in job applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094