Head of people culture jobs
Acorns Children’s Hospice provides specialist care and support for babies, children and young people who are life limited or life threatened. Supporting over 750 children and nearly 1,000 families annually, Acorns is a vital lifeline for families across the West Midlands and Gloucestershire during unimaginably difficult times.
Over the past three years, Acorns’ leadership has enhanced collaboration and innovation across the charity and embedded an organisation-wide fundraising culture. They are now seeking a senior corporate partnerships specialist to lead Acorns’ newly formed Partnerships Team, which combines corporate new business, account management and community income streams.
A member of the Fundraising Leadership Team, the role will be responsible for securing and managing high-value strategic partnerships with businesses while simultaneously driving engagement with local community groups, education partners, and faith groups, ensuring clear tiering, structured pipeline progression and robust income performance.
The role will also act as Partnerships lead for the upcoming £5m fundraising appeal, co-canvassing alongside the Head of Philanthropy and executive leadership, and mobilising corporate and community networks around key campaign moments.
As Head of Partnerships, you will:
- Report to the Associate Director of Fundraising and line manage a team of four (Senior Business Development Manager (Corporate), Senior Corporate Partnerships Manager Senior Community Partnerships Manager, Partnership Engagement Officer)
- Form part of the Fundraising Leadership Team, with shared accountability for strategic decision making, compliance and cross-directorate working
- Lead and integrate Corporate and Community fundraising into a cohesive partnerships strategy aligned to the wider Fundraising Strategy
- Design and implement a three-year corporate and community income plan, with full budget and forecasting responsibility
- Conduct an audit of current partnerships activity, pipeline and resource allocation to ensure effort aligns to regional and national potential
- Lead corporate new business acquisition, securing multi-year strategic partnerships, Charity of the Year agreements, cause-related marketing, sponsorship and stock generation partnership
Essential skills and experience:
- Strong corporate fundraising background within a charity setting
- Proven track record of securing six-figure corporate gifts
- Experience managing and motivating teams to deliver robust income targets
- Experience designing strategies, annual plans and budgets and adapting them as required
- Strong knowledge of the corporate landscape, regionally and ideally nationally
- Confidence leading high-value pitches, negotiations and senior stakeholder engagement
- Experience of forecasting, reporting and managing income performance
- Strong working knowledge of CRM systems and fundraising compliance
Desirable:
- Experience across both local AND national corporate partnerships
- Exposure to community fundraising or engagement programmes
- Experience working on appeal boards or high-value campaign activity
Employee benefits include:
- 27 days annual leave plus bank holidays
- 5 days holiday buyback scheme starting from April 2026
- 7.5% employer pension contribution
- Life assurance scheme (2 x annual salary)
- Retail discounts (including the Blue Light card)
- Cycle to work scheme
- Discounted gym membership
- Access to expert financial health and wellbeing support
Hybrid working with 2dpw at preferred location (Birmingham, Worcester or Walsall).
When applying via CharityJob, please ensure that your CV reflects the essential skills and experience outlined above. You can use the notes section to share any additional information. Suitable applicants will be contacted and given full support with the formal application process.
Apply by Thursday 12th March.
Round 1 interviews – Tuesday 24 March & Wednesday 25 March
Round 2 interviews – Tuesday 31 March and Wednesday 1 April
Acorns Children’s Hospice provides specialist care and support for babies, children and young people who are life limited or life threatened. Supporting over 750 children and nearly 1,000 families annually, Acorns is a vital lifeline for families across the West Midlands and Gloucestershire during unimaginably difficult times.
Over the past three years, Acorns’ leadership has enhanced collaboration and innovation across the charity and embedded an organisation-wide fundraising culture. With an integrated fundraising structure and an upcoming £5m appeal, Acorns is looking for a senior leader to review, refine and scale its end-to-end donor experience across all income streams.
Forming part of the Fundraising Leadership Team and reporting to the Associate Director of Fundraising, the Head of Donor Experience will lead a central support function covering donor journeys, supporter care, data and insight, digital fundraising and compliance. They will be responsible for shaping and delivering a comprehensive donor-centred strategy that drives engagement, loyalty and long-term value, while championing a digital-first, data-driven approach to stewardship.
As Head of Donor Experience, you will:
- Lead a high-performing Donor Experience team of nine, with four direct reports across Donor Experience, Data & Insight, and Digital Fundraising
- Develop and embed a cohesive donor experience strategy aligned to the wider Fundraising Strategy
- Design and implement a structured supporter journey framework, ensuring appropriate automation and personalisation across channels and income streams
- Drive innovation in stewardship, including digital engagement, journey design, automation, and personalisation
- Review and refine thanking, banking, fulfilment and supporter care processes to improve efficiency and supporter satisfaction
- Oversee CRM development and optimisation, ensuring robust data governance and a clear single supporter view
- Lead insight generation and segmentation strategy to inform fundraising performance and income growth
- Establish and maintain a centralised compliance framework across fundraising activity
- Strengthen collaboration between Fundraising and Marketing to enable more coordinated, funnel-led campaigns
Essential skills and experience:
- Strong background in fundraising operations, supporter care, compliance or customer experience within a charity setting
- Proven track record of developing and delivering stewardship strategies that improve retention and long-term supporter value
- Experience managing and motivating teams to deliver operational excellence and performance improvement
- Experience designing and implementing strategy, annual plans and process improvements
- Strong working knowledge of CRM systems, data governance and supporter database management
- Confidence influencing senior internal stakeholders and driving cross-team collaboration
- Experience of reporting, performance analysis and using insight to inform decision-making
- Strong understanding of fundraising compliance, including GDPR and sector regulation
Employee benefits include:
- 27 days annual leave plus bank holidays
- 5 days holiday buyback scheme starting from April 2026
- 7.5% employer pension contribution
- Life assurance scheme (2 x annual salary)
- Retail discounts (including the Blue Light card)
- Cycle to work scheme
- Discounted gym membership
- Access to expert financial health and wellbeing support
When applying via CharityJob, please ensure that your CV reflects the essential skills and experience outlined above. You can use the notes section to share any additional information. Suitable applicants will be contacted and given full support with the formal application process.
Apply by Thursday 12th March.
Round 1 interviews – Tuesday 24 March & Wednesday 25 March
Round 2 interviews – Tuesday 31 March and Wednesday 1 April
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Head of Public Fundraising & Engagement
Reporting To: Executive Director of Fundraising
Salary Range: Up to £60,000
Contract Type: Permanent
Location: Hybrid, across London sites. Old Street, Canary Wharf & Poplar.
Working days/hours per week: 35 per week, 9am – 5pm
Requirements: We can only employ applicants who currently have the right to work in
the UK.
Our Vision: A UK where “No good food goes to waste”.
The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry.
The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives.
The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK.
Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.
Why this role and why now?
This is a hugely exciting time to join our organisation.
We have recently brought together two £20m organisations – FareShare UK, a national food redistribution charity, and The Felix Project, our London network partner who has made waves across the capital in recent years. We are in the early stages of shaping our future together, while at the same time, developing our fundraising strategy for the next three years – setting the direction for how we grow income, engage supporters and deliver even more impact across the UK.
Public fundraising and engagement will be central to that strategy, and as Head of Public Fundraising & Engagement, you will play a leading role in shaping it.
We already have strong foundations to build on. Recent testing of private site fundraising for both organisations has exceeded KPIs, showing strong public appetite to support our work. We also have the opportunity to learn from The Felix Project’s success in London and explore how proven approaches can be adapted and scaled nationally.
Alongside this, we have a clear ambition to become a destination directorate for fundraisers across the sector – a place where talented people want to build their careers, test new ideas and do their best work.
This newly created role offers a rare opportunity to build on that momentum: helping to shape our three-year fundraising strategy, embedding a new brand, working creatively with network partners, developing new products and propositions, scaling what works nationally, growing mass-market and legacy fundraising, modernising systems and supporter journeys, and bringing together newly merged teams around a shared direction and culture.
This is a role for someone who enjoys building, experimenting, learning from what works and creating something genuinely transformational. If you’re excited by the idea of leading through change and helping create new ways for people to support our cause, we’d love to hear from you.
About the role
The Head of Public Fundraising & Engagement will lead our public fundraising portfolio. This newly created role will oversee Individual Giving and Legacies, Community Fundraising, Mass Participation and Challenge Events, and Fundraising Operations, with five direct reports.
You will be accountable for public fundraising income and performance, whilst also helping to bring together teams, systems and ways of working following the merger. You’ll sit on both the Fundraising Senior Management Team and the organisation’s Senior Management Team, contributing to organisation-wide strategy, decision-making and culture.
You will play a key role in shaping our three-year public fundraising strategy, ensuring it is ambitious, realistic and rooted in audience insight.
Whilst much of the portfolio is delivered through Senior Managers, there is particular scope and opportunity, to shape the future of Community and Mass Fundraising – where we’ve deliberately protected delivery while leaving space for the new Head to define long-term strategy, growth and resource.
You’ll also play a leading role in embedding a new organisational brand once agreed.
What you’ll be responsible for
Setting direction and growing income
•Champion the growth of long-term sustainable income that supports the organisation’s 3–5-year income ambitions.
•Strengthen our regular giving proposition and performance, embedding a clear strategy for acquisition, retention and lifetime value growth.
•Shape and deliver the organisation’s three-year public fundraising strategy.
•Set the overall direction for public fundraising and lead its delivery.
•Be accountable for public fundraising income, including planning, budgets, forecasting and performance working alongside your Senior Managers and Managers to achieve this.
•Build on strong early signals of public support, including the face-to-face fundraising pilots.
•Learn from proven success from both legacy organisations, including The Felix Project’s fundraising in London, and explore how this can be scaled nationally.
•Drive sustainable growth across the portfolio, balancing short-term delivery with the need to maximise supporter lifetime value.
•Make clear, confident decisions about priorities, investment and risk.
Leading the public fundraising portfolio
•Lead and support Senior Managers and Managers across Individual Giving, Community and Mass, Legacies and Fundraising Operations.
•Bring different income streams together under a joined-up, supporter-centered approach.
•Encourage collaboration, testing and learning across teams.
•Step in where needed to resolve issues, reset direction or move things forward.
A focus on Fundraising Operations
•Provide strategic oversight of Fundraising Operations, ensuring excellent supporter care, compliant processes and efficient income processing across the portfolio.
•Integrate a ‘best in class’ approach to thanking and supporter stewardship across the portfolio.
•Ensure robust fundraising compliance in line with regulation and sector best practice.
•Champion operational excellence, embedding processes and systems that enable sustainable growth.
•Work closely with the Senior Fundraising Operations Manager to ensure visibility and value of the function across the directorate and wider organisation.
Innovation and new product development
•Work collaboratively with colleagues to shape and embed the organisation’s innovation framework within public fundraising, ensuring disciplined testing, learning and scaling.
•Contribute a public fundraising perspective to cross-organisational and directorate innovation priorities, ensuring opportunities are commercially viable and audience-led.
•Lead the development of new fundraising products, propositions and approaches, from ideas through to testing and scale.
•Explore new ways for people to engage and give – particularly in acquisition-led activity such as face-to-face, digital and mass fundraising.
•Use insight, data and supporter feedback to shape and refine new ideas.
•Balance creativity with a commercial mindset i.e. Stopping what doesn’t work and scaling what does.
Shaping Community and Mass Fundraising
• Make a hands-on strategic lead in shaping the future direction of Community and Mass Fundraising.
•Build on recent business planning that has protected delivery whilst leaving space for longer-term strategic choices.
• Identify growth opportunities and test new approaches to help define future operating models.
•Build momentum and organisational confidence in areas with significant untapped potential.
•Increase partnerships with small and medium-sized corporates within Community Fundraising, developing scalable propositions that can grow nationally, working in partnership with network partners.
Working with our network partners
•Play a leading role in shaping how we fundraise with, for and alongside our network partners in the public fundraising space, working closely with the Senior Network Fundraising Manager.
•Work collaboratively to explore ideas, test approaches and unlock opportunities that benefit both the network and the organisation.
•Ensure public fundraising activity reflects the stories and impact of our network partners in a respectful and sensitive way.
Developing high-potential partnerships
•Lead the strategic development of high-profile partnerships including our newly launched three-year partnership with Nectar.
•Work closely with internal teams and external partners to grow reach, impact and value over time.
•Develop and embed a robust a partnership strategy for within public fundraising, to ensure we are maximising opportunities with third party providers.
Shaping our legacy fundraising proposition
•Take a strategic lead in developing our legacy fundraising approach, working closely with the Senior IG & Legacy Manager.
•Shape a compelling legacy proposition linked to our impact, values and volunteer workforce – an area of untapped potential.
•Ensure legacy fundraising asks are integrated into wider supporter journeys and long term planning.
•Build organisational confidence, capability and momentum in this area over time.
Brand embedding and supporter acquisition
•Play a leading role in embedding the new organisational brand across all public fundraising activity once agreed.
•Work closely with colleagues in Marketing & Communications to ensure fundraising needs are reflected in the new brand as it develops over time.
•Support your team to translate brand strategy into practical, high-performing fundraising activity.
Merger transition and CRM
•Play a senior role in the organisation’s merger transition, with particular focus on the Fundraising Transition, working closely with the Fundraising Transition Lead, ensuring that public fundraising’s priorities are reflected in change planning.
•Act as the senior fundraising lead for the implementation of a combined CRM, ensuring public fundraising needs shape system design, data structure, reporting and supporter journeys.
•Work closely with colleagues in digital, data and IT, as well as external partners, to ensure systems support future growth and great supporter experiences.
•Balance business-as-usual income delivery with the demands of transformation and change.
•Help modernise processes and ways of working so the organisation can scale effectively.
Leadership and culture
•Lead and develop Senior Managers and Managers, creating a supportive, inclusive, high-performing and psychologically safe culture.
•Play an active role in shaping organisational culture following the merger.
•Support teams through change with clarity, empathy and pace.
• Help build our reputation as a great place to work for fundraisers – where people feel supported, challenged, proud and able to grow.
•Role model collaborative, values-led leadership.
Organisation-wide leadership
• Attend organisation SMT meetings.
•Contribute to organisation-wide strategy, decision-making and problem-solving.
•Work collaboratively with senior colleagues across the organisation.
•Be a strong, credible voice and advocate for public fundraising internally and externally.
About you
You’re an experienced public fundraising leader who enjoys building things, learning from what works and making your mark on the future. You’re comfortable holding big ambitions whilst navigating complexity, change and competing priorities.
You’re likely to bring:
•Senior leadership experience across public fundraising with responsibility for multiple income streams.
•A strong track record of growing income and improving performance.
•Experience in shaping and/or delivering multi-year fundraising strategies.
•Experience leading innovation, new product development or acquisition growth.
•Experience in adapting successful models and scaling them in a new context.
•Experience leading teams through change, integration and transformation.
•Experience leading through CRM and systems change, ensuring fundraising requirements are clearly defined and embedded within implementation.
•Experience working collaboratively with partners, networks or federated models.
•A collaborative leadership style, with the confidence to make tough decisions when needed.
You’ll also be:
•Curious, optimistic and open to new ideas.
•Comfortable leading through others, whilst knowing when to lean in.
•Motivated by impact, growth and building something meaningful.
•Interested in developing people and contributing to the wider fundraising sector.
Equity Diversity Inclusion & Belonging
At FareShare, we are committed to promoting equality, diversity, and inclusion in everything we do. We value the unique contributions of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice. Our commitment extends to all employees, and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics.
Application Procedure
Once you apply, you will be directed to our recruitment portal. Please upload your CV and a covering letter outlining your suitability for the role and make sure that they are both uploaded before submitting your application. After you have submitted your application, you have 24 hours in which you can access your application and make edits. We will only consider applications with both CV and cover letter submitted.
Recruitment Timeline
We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity.
Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.
We deliver this surplus food to charities and schools so they can provide healthy meals and help the most vulnerable in our society.



The client requests no contact from agencies or media sales.
Do you seek to champion a culture where innovation, learning and cross-organisational collaboration become the norm? Connecting insight with action to reduce inequalities and strengthen community connection?
Involve believes that everyone, regardless of the challenges they face, should have the opportunity to thrive. Using both strategic influence and service leadership, as the Head of Adult Services you will lead the design, delivery, and continuous improvement of high-quality, evidence-driven adult adult services rooted in lived experience, community voice and meaningful partnership.
See the vacancies page on our website for full job and person specification.
The client requests no contact from agencies or media sales.
Citizens UK
Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.
Purpose
The Head of People & Culture ensures that Citizens UK has the people, organisational capacity and enabling culture required to deliver its mission of building people power and strengthening civil society. The role plays a central part in securing a workforce that is capable, motivated and aligned with Citizens UK’s values, enabling the organisation to build strong alliances, support local leadership and achieve lasting social change.
Working as part of the senior leadership team, and under the direction of the Executive Director, Finance & Operations, the role strengthens organisational effectiveness by embedding fair, inclusive and well-governed people practices. Through sound employment frameworks, statutory compliance and a culture that supports engagement, performance and wellbeing, the Head of People & Culture safeguards Citizens UK’s resilience, reputation and ability to deliver impact at scale.
Main Responsibilities
Working as the Head of People & Culture for Citizens UK, reporting to the Executive Director, Finance & Operations, your main responsibilities will include:
People & Culture Strategy
Ensure Citizens UK has the people, capability and organisational shape required to deliver its mission and sustain impact over time.
· Analyse organisational strategy, change priorities and external context to identify their implications for people, capability, structure and ways of working.
· Carry out workforce planning to assess current and future capacity and capability, identifying gaps, risks and realistic options to address them.
· Develop, maintain and refresh the People & Culture strategy so it responds directly to organisational needs and provides clear priorities for action.
· Provide expert people and culture advice to the Executive Leadership Team and Board, informing strategic discussions, trade-offs and decisions.
Talent Management
Develop and implement talent management processes that ensure Citizens UK attracts, retains and sustains the people needed to deliver its work.
· Lead recruitment, selection and onboarding to bring in people who can perform effectively in their roles and are aligned with Citizens UK’s values.
· Develop and maintain retention approaches focused on the key drivers of retention, including meaningful work, effective management, development opportunities, wellbeing, inclusion and fair treatment.
· Identify critical roles and critical talent and put in place practical succession and risk-mitigation plans, including knowledge transfer, handover planning and interim cover where needed.
· Monitor employee experience across the employment lifecycle, using insight from feedback and people data to improve people practices and ways of working.
Performance, Leadership & Capability
Strengthen organisational effectiveness by enabling teams to perform well, grow in capability and contribute consistently to shared goals.
· Maintain and operate performance management processes, including objective setting, regular feedback and reviews, ensuring that staff are clear on expectations and accountable for results.
· Support managers to address performance issues constructively by clarifying expectations, strengthening feedback, building capability and resolving barriers to effective performance.
· Coordinate and deliver learning and development activity that supports managers and staff to build skills, leadership capability and confidence in their roles.
Organisational Culture, Engagement & Wellbeing
Foster a working environment where people feel engaged, supported and able to do their best work together.
· Promote Citizens UK’s values in everyday people practices, supporting managers to translate values into consistent behaviours, decision-making and ways of working.
· Design and operate staff engagement and feedback mechanisms, ensuring staff voice is heard, themes are analysed, and practical actions are taken in response.
· Develop and maintain wellbeing approaches that support psychological safety, healthy workload management, early resolution of concerns and sustainable working practices.
· Support constructive relationships with the Trade Union and enable effective consultation and dialogue on people-related matters.
EDI & Safeguarding
Ensure Citizens UK is equitable, inclusive and safe for all by embedding fairness, care and accountability into how the organisation operates.
· Develop and implement Equity, Diversity and Inclusion priorities, using clear measures to monitor progress, identify gaps and support accountability across the organisation.
· Embed EDI considerations into recruitment, progression, policy development and everyday people decisions, working closely with relevant colleagues to ensure consistency in practice.
· Act as the People & Culture lead for safeguarding, ensuring responsibilities are clear, processes are understood, and concerns are handled appropriately, sensitively and in line with agreed procedures.
· Support managers and leaders to recognise and address inclusion or safeguarding issues early, escalating concerns where required and ensuring appropriate follow-up.
Governance, Risk & Compliance
Ensure Citizens UK has a clear, effective and trusted people governance framework that supports lawful decision-making, fair treatment and organisational confidence.
· Develop, review and maintain People & Culture policies and procedures, ensuring they are legally compliant, values-aligned and understood by managers and staff.
· Provide day-to-day advice and guidance on people-related risk and compliance, identifying emerging issues early and supporting proportionate, lawful responses.
· Manage disciplinary, grievance and other formal employment processes, ensuring fairness, consistency, appropriate documentation and timely resolution.
Systems & HR Operations
Ensure the efficient, reliable and compliant administration of people processes and systems.
· Operate and maintain HR systems, payroll processes and core people administration, ensuring accuracy, confidentiality and compliance with organisational and legal requirements.
· Review and improve people processes to reduce duplication, minimise manual work and improve efficiency, making best use of available technology and automation.
· Maintain accurate and up-to-date people records and data, ensuring information is accessible, secure and fit for reporting, audit and operational needs.
Functional Leadership & Resource Management
Build and manage CUK’s People & Culture function, ensuring that staff and resources contribute effectively to achievement of CUK’s mission.
· Plan, prioritise and sequence People & Culture work to ensure available capacity is focused on the organisation’s most important people risks and priorities.
· Manage the People & Culture budget, including payroll, monitoring spend and applying value-for-money principles in line with organisational policies.
· Manage People & Culture staff and outsourced service providers utilising an engaging leadership style to support effective delivery of expectations.
Personal Specification
(D) Desirable, (E) Essential
Qualifications
· (E) CIPD qualification (Level 7) or equivalent senior-level professional experience in People / HR leadership
· (D) Degree or equivalent qualification in human resources, organisational development, management or a related field
Experience
· (E) Significant experience in a senior People / HR role, ideally within a charity, not-for-profit or values-driven organisation
· (E) Experience of leading and delivering people and culture priorities in complex, mission-led organisations
· (E) Experience of advising Executive and Board-level stakeholders on people, culture, governance and risk matters
· (E) Experience of operating as a senior, hands-on HR generalist, covering strategy, policy, employee relations and operational delivery
· (E) Experience of workforce planning, recruitment, performance management and organisational change
· (D) Experience of working with trade unions or staff representative bodies
Key skills and knowledge
· (E) Strong generalist HR expertise across employment law, compliance, safeguarding, performance management and people governance
· (E) Proven ability to design and implement practical people processes that support performance, inclusion and wellbeing
· (E) Strong coaching capability, with the ability to support managers to address performance, capability and behavioural issues constructively
· (E) Ability to manage complex employee relations matters with judgement, fairness and confidence
· (E) Excellent written and verbal communication skills, including the ability to present clear advice and recommendations to senior leaders and boards
· (D) Knowledge of HR systems, people data and process improvement to support efficient delivery
Personal qualities & values
· (E) Strong commitment to social justice, inclusion and the values and mission of Citizens UK
· (E) Values-led and relational leadership style, combining empathy, integrity and pragmatism
· (E) Resilient and adaptable, able to manage competing priorities in a fast-paced and evolving environment
· (E) Comfortable working within an accountable team culture, open to feedback, reflective practice and continuous improvement
· (D) Willingness to work occasional evenings or weekends, and to travel when required to support organisational priorities
First round interviews to be held on W/C 16 March 2026
Second round interviews to be held on W/C 23 March 2026
The client requests no contact from agencies or media sales.
We are seeking an ambitious, driven and visionary Head of Fundraising to lead our expanding team at a pivotal moment in our journey. As we launch our new three-year fundraising strategy, this is a rare opportunity to shape the future of a growing charity and play a leading role in delivering sustainable income that directly supports local children and families.
With the backing of an engaged Board of Trustees and a passionate, committed team, you will provide strategic leadership across all income streams. You will guide and inspire our small but high-performing fundraising team to grow and diversify income — strengthening individual giving through innovative donor acquisition and impactful campaigns, while also supporting the development of our corporate partnerships, community fundraising and events programmes. You will work remotely with travel around Herts & Bucks.
This is more than a management role. It is an opportunity to build, innovate and leave a lasting legacy. You will have the autonomy to test new ideas, drive performance and embed a culture of ambition and collaboration, ensuring fundraising excellence across the organisation.
Every day in this role brings variety, challenge and purpose. Most importantly, your leadership will directly enable hospice-at-home care, specialist play services and life-enhancing family days for children with life-limiting and life-threatening conditions. Your work will make a tangible difference to families facing the most difficult of times — helping ensure they receive the care, joy and support they deserve.
Line Manager: Provisionally the Chairman of the board of trustees
Accountable to: Provisionally the Pepper Foundation board of trustees
Primary objectives: The Head of Fundraising manages a small, expanding team to deliver sustainable fundraising income. Hours: 30 – 37.5 hours per week with some flexibility on when hours are worked.
Salary: £46000-£50000 FTE Pro Rata (depending on experience).
Pension: We make a 5% contribution to your pension with a minimum of 3% from the employee based on salary paid. Benefits: Mileage allowance in accordance with HMRC guidelines, provision of laptop and mobile phone for performance of duties, reimbursement of work expenses and an Employee Assistance Programme.
Specialisms: The Head of Fundraising will specialise in increasing income through donor development and legacy fundraising whilst having a good, general understanding of community, corporate, events and challenge fundraising.
Office location: Your primary place of work will be at home, but significant time will be spent out and about meeting supporters and colleagues. Pepper has access to meeting facilities and a small operational base in Berkhamsted.
Area of operation: Fundraising will take place in Hertfordshire and Buckinghamshire. There will be occasional visits and meetings outside this area.
Professional development: The Head of Fundraising will be encouraged to undertake training and professional development activities in line with their duties and career aspirations.
Management: The Head of Fundraising will manage and support:
• the fundraising team comprising a Fundraising Officer and Community Fundraiser
• the communications, marketing and PR agency
• our Database administrator (volunteer, part time)
• our Volunteer Co-ordinator (volunteer, part time)
Works with:
• the Head of Trusts and Foundations
• the Accounts Administrator (volunteer, part time)
Key relationships:
• Pepper supporters, patrons, companies, donors, contractors, suppliers and volunteers
• Pepper board of trustees
• Colleagues at our partner hospices
Key requirements:
• Work with trustees and colleagues to develop organisational and fundraising strategies, business plans and budgets.
• Work closely with the charity’s communications, marketing and PR agency to manage the charity’s online presence including website and social media platforms and extend the charity’s audience reach to generate support for fundraising campaigns and events.
• Work with the fundraising team to deliver events and initiatives and build relationships to raise funds for the charity
• Build fundraising campaigns to gain support through direct marketing
• Deliver agreed fundraising strategies, business plans and budgets
• Drive, monitor and report on the progress of the fundraising strategy and budget
• Ensure that the charity’s case for support is compelling, inspirational and effective
• Maximise, develop and retain records of financial contributions from all sources
• Raise public awareness to position the charity as one of the top three local charities
• Agree objectives, manage and motivate the team and provide the support needed to deliver their objectives including appropriate professional development and training
• Attend meetings and events to deliver promotional talks and presentations about the charity
• Use the charity’s Donorfy CRM database and other sources to mine and prospect for new donors and deliver a donor development programme
• Attend trustee meetings and prepare reports on all fundraising and marketing activities
• Manage the recruitment of new fundraising staff and volunteers
The client requests no contact from agencies or media sales.
Harris Hill is delighted to be working on behalf of a nationally recognised social justice organisation to recruit a Head of People and Culture. This is a senior leadership opportunity within a purpose-led organisation that works in partnership with local groups, member organisations and community leaders to address social and economic inequalities, including employment standards, access to services and fair treatment. The charity operates at a national level and is recognised for supporting people to build collective influence, strengthen local leadership and achieve meaningful, long-term change in their communities.
The Head of People & Culture will be responsible for shaping and delivering a comprehensive people strategy that enables the organisation to achieve its mission effectively and sustainably. Reporting to the Executive Director of Finance & Operations and working as part of the senior leadership team, the post holder will oversee all aspects of the people function, including workforce planning, recruitment, performance and leadership development, employee relations, organisational culture, wellbeing, equity, diversity and inclusion, and safeguarding. The role will ensure that policies, systems and practices are legally compliant, values-aligned and fit for purpose, while also strengthening organisational capability through effective management support and learning initiatives. In addition, the Head of People & Culture will provide expert advice to senior stakeholders and the board, lead the People & Culture team and resources, and drive continuous improvement across people processes to support a high-performing, inclusive and resilient organisation.
We are seeking an accomplished and emotionally intelligent senior HR leader with substantial experience operating at a strategic level within complex, mission-driven or values-led environments. You will bring broad generalist expertise across organisational development, employee relations, governance and people strategy, with the ability to balance strategic thinking and hands-on delivery. The successful candidate will be confident advising and influencing executive and board-level stakeholders, able to navigate sensitive or complex people matters with sound judgement, discretion and fairness, and skilled at translating organisational priorities into practical initiatives that strengthen performance, inclusion and engagement. You will demonstrate a collaborative, relational leadership style, strong coaching capability and a genuine commitment to equity, inclusion and social impact, alongside the resilience and adaptability needed to thrive in a dynamic organisation. A CIPD Level 7 qualification, or equivalent senior-level professional experience, is expected.
To apply, please submit your up-to-date CV by the 6th of March at 8:59 AM.
Please note, only successful applicants will be contacted with further information.
As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Our vision is to ‘end poverty, together’. Crucial to this vision is the impact of communities of hope, acting together, to serve and strengthen society, equipping people, churches and other faiths and community groups to make a difference where they live.
This work will oversee our portfolio of existing community resilience work: Near Neighbours programme (focused on interfaith engagement and local partnership), the Catalyst programme for diverse young leaders, our network of nearly 1,000 Places of Welcome venues. and the Windrush Day grant scheme. But it will also allow scope for the development of new projects and programmes that help build community resilience, understanding and cohesion in the rapidly changing context of modern-day Britain.
To help us achieve our vision, we are looking for a Head of Community Resilience who is passionate about ending social division and will encourage hope at the centre of the places we live. We are looking for someone who is skilled in building meaningful partnerships, as we know CUF cannot do this work alone. Someone who has experience of working with a range of stakeholders and understanding the political landscape and sensitivity around communities. This role sits at the intersection of faith-based community action, cohesion and inclusion, and inter faith work, addressing the social fractures of a changing Britain with care and credibility.
If you feel that this role could be for you, we would love to hear from you.
How to apply:
For an informal conversation about this role and for more information, please contact our Deputy Chief Executive, Rev’d Adam Edwards, please refer to our Job Pack for full details.
To apply, please email an up-to-date CV and covering letter (no more than 2 pages) outlining your relevant skills and experience, relating to the listed responsibilities and person specification to:
HR Officer, (please refer to our Job Pack for full details).
Closing date: 17:00 Monday 16th March, with interviews to be held on Tuesday 24th March in London.
Only CV's accompanied with a covering letter will be considered for shortlisting
The client requests no contact from agencies or media sales.
This is an exciting and challenging opportunity for a senior fundraiser / income-generation specialist with the ambition to grow and diversify our income streams sustainably. As a member of the Senior Leadership Team, you will bring strategic planning and action to the income generation work needed to ensure that the charity can continue delivering, and increase the reach of, its life-changing support to Asylum Seeker and Refugee communities in and around Derby.
Key Skills and Attributes we’re looking for:
- Demonstrable experience of significant income growth in a large charity through grants, tenders and/or major donors with pipeline development.
- Experience of motivating and inspiring team members to achieve high, sustainable performance in fundraising and communications.
- Collaborative and skilled at working cross organisationally and building strong internal relationships.
- A proactive networker with the ability to work in true partnership with local organisations, including faith groups, corporate, local government and national funding partners, inclusive of major donors.
- Provides strategic leadership across the organisation, working jointly with the Chief Executive and Trustees to embed the charity’s ethos and values.
Operational responsibilities:
Income generation and external partnerships
- Hold overall accountability for income generation across trusts and foundations, statutory funding, corporate partnerships, major donors and community fundraising.
- Developer and deliver a statutory fundraising strategy to maximise income from government, NHS, lottery and public sector funders.
- Lead and write high-quality funding bids, working closely with the Senior Leadership Team and operational teams to shape compelling programme proposals.
- Oversee the management of the charity's current grant portfolio; ensuring grant applications and reports are delivered on time and in accordance with internal processes.
- Ensure that the voice, experience and dignity of refugees are meaningfully and ethically reflected in all fundraising and communication activity.
Leadership
- Provide inclusive, ambitious and supportive leadership to the Fundraising team, encouraging a culture of high performance, collaboration and learning.
- Champion strong collaboration between fundraising and other areas of the charity.
- Model Upbeat Communities values at all times, contributing to a welcoming, mission-led and entrepreneurial organisational culture.
- Actively contribute as a member of the Senior Leadership Team, supporting organisational leadership and decision-making beyond fundraising.
· Provide clear, accurate and timely reporting to the CEO, and Board of Trustees, attending meetings as required.
Strategy & Development
- Working closely with the CEO, lead the development and delivery of an integrated Fundraising Strategy that supports organisational priorities, financial sustainability and long-term partnerships.
- Contribute income generation expertise to support the execution of the charity’s strategic plan.
- Translate strategy into clear priorities, plans and performance expectations across the fundraising portfolio.
- Ensure fundraising propositions are compelling, evidence-led and clearly connected to Upbeat Communities impact, working closely with the Head of Delivery to reflect operational reality and participant need.
- Strengthen pipeline management, forecasting and scenario planning to support financial resilience and informed decision-making.
· Identify opportunities to deepen funder engagement beyond income, including learning partnerships, influence and profile-raising where appropriate.
Networking & Partnerships
- Build and maintain strong strategic partnerships across statutory, community and private sectors, strengthening the profile and reach of the charity.
- Represent the organisation at networking events, conferences generating leads and expanding income opportunities
- Support the development of a joined-up Corporate Social Responsibility (CSR) offer, positioning Upbeat Communities as a key partner for corporate engagement.
Foundational Values
- Excels in emotional intelligence, building deep connections and mentoring others in emotional awareness.
- Embodies compassion in action, inspiring others to create a culture of care and community impact.
- Drives a culture of learning and excellence, mentoring others and integrating innovative ideas into practice.
- Leads with empowerment, creating opportunities and mentoring others to take ownership of their actions.
Person Specification:
Role Specific Competencies
- Significant experience leading high-value fundraising across multiple income streams, with a strong track record of income growth in a large charity.
- Demonstrable success securing and stewarding 6- and 7-figure partnerships or donations from corporate partners, trusts/foundations, statutory funders and/or major donors.
- Proven ability to operate at both strategic and delivery levels, balancing leadership with selective frontline fundraising.
- Experience managing senior fundraisers or managers with responsibility for discrete income streams.
- Strong strategic, financial and analytical skills, including budgeting, forecasting, performance management and risk assessment.
- Excellent relationship-building, influencing and negotiation skills, with credibility at senior levels internally and externally.
- Ability to communicate complex ideas clearly and compellingly to a range of audiences, including trustees.
- Experience working effectively across an organisation and with senior leadership teams.
- Strong project management skills and ability to prioritise in a fast-paced environment.
- Sound knowledge of GDPR and the Charity Code of Fundraising Practice.
Empowering individuals and families to thrive as they rebuild their lives.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Stewardship serves Christian donors, workers, charities and churches in the UK and beyond called to faithfully steward their personal, professional or ministry resources for God's glory. We are now recruiting for the Head of Accounts Examination Services. This is an opportunity to lead a growing team, working to support churches and Christian charities through finance and play a significant part in driving forward our mission.
Our aim is to improve governance in the Church and Christian charity sector. You will have the opportunity to shape and develop an already highly regarded and growing service. You will lead a dedicated team to deliver high-quality accounting and examination services, ensuring our ministry partners receive mission-aligned professional support.
This role offers an exceptional opportunity for a dynamic and strategic leader who is motivated by serving the organisation’s Christian mission and committed to delivering excellence. As Head of Accounts Examination Services, you will provide both operational and strategic leadership to a committed team, ensuring the effective delivery of high-quality accounting and examination services.
Occupational Requirement (OR)
As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:
· Active membership of local church congregation.
An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.
We help Christians be the best stewards of the resources God gives them



The client requests no contact from agencies or media sales.
We are looking for a passionate and creative Head of Brand, Communications & Marketing to lead the next stage of our journey.
This is an exciting, strategic and hands‑on leadership role for someone who can confidently amplify our brand in the public sphere, drive meaningful engagement, and increase both supporter and beneficiary acquisition.
What You’ll Do
Reporting to the Director of Income Generation & Marketing and leading a small, high‑performing team, you will:
Brand, Communications & PR
- Lead and evolve Life’s brand strategy, ensuring clarity and consistency across all channels.
- Raise Life’s visibility with powerful campaigns that engage beneficiaries, supporters, volunteers and the public.
- Oversee media relations, PR activity, reputation management and crisis communications.
- Support and strengthen internal communications across the organisation.
Marketing Leadership
- Develop innovative marketing strategies that grow reach, impact and sustainability.
- Drive supporter and beneficiary acquisition through targeted, insight‑led campaigns.
- Use data, analytics and performance metrics to continuously improve marketing effectiveness.
- Provide inspiring leadership and development to the Marketing & Comms Team.
Digital Strategy
- Lead Life’s digital marketing approach, including SEO, paid social, PPC, email, content and inbound marketing.
- Create effective user journeys and optimise conversion rates through testing and analytics.
- Oversee engaging social media content and paid advertising campaigns.
- Ensure high‑quality digital design, content, and brand guardianship.
Website & Content
- Support the development of Life’s website, focusing on optimisation, content quality and user experience.
- Oversee high‑quality storytelling that reflects Life’s values and mission.
About You
You’ll be a confident, creative and strategic leader who brings:
- At least 5 years’ experience in digital marketing, communications or brand roles (charity sector experience desirable).
- Proven experience developing and delivering brand, digital and communications strategies.
- Strong understanding of digital marketing trends, analytics and audience insight.
- Excellent written and verbal communication skills.
- Experience managing budgets and leading a team.
- A warm, values‑driven approach aligned with Life’s mission of humanity, solidarity, community and compassion.
About Life:
Life is a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish.
Our services include:
- Supported housing and community support
- Counselling and skilled listening
- Free pregnancy tests and baby supplies
Our values :
All our work is underpinned by the following universal human values:
- Humanity – All people are special and equal
- Solidarity – We’re with you and for you
- Community – We’re better together
- Charity – Doing good for one another
- Common good – Building a better world
Information about the role:
For further information, please see the attached job description.
Salary: £40,000 – £44,000 per annum
Hours: 35 hours per week (part time considered)
Location: Remote
Benefits:
At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:
- Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours)
- Birthday Leave (applicable after 1 years service)
- Additional annual leave for long term service
- Company Pension Scheme
- Signed member of the Menopause Workplace Pledge
Safeguarding and Equality:
Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.
We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.
All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.
The client requests no contact from agencies or media sales.
Do you believe in improving children’s chances through education?
We have an exciting opportunity for an experienced Head of People & Culture to join a senior leadership team and shape a high-performing, values-driven organisation during a pivotal period of growth and transformation.
With over 40 years of impact, this organisation is responding to the growing school attendance crisis, where 1 in 5 children now miss more than 10% of their education each year.
The Opportunity
Job title: Head of People & Culture (Interim)
Location: Flexible Working | Hybrid – London (Stratford, E15)
Hours: 37.5 hours per week | Monday–Friday
Salary: £60,847 – £62,459 per annum
Contract: Interim contract
Reporting directly to the CEO, you will lead the People & Culture function and line manage the People Operations and Systems Manager. You will play a central role in strengthening leadership capability, embedding a high-performance culture, and ensuring the organisation has the talent, systems, and environment it needs to deliver on its strategic goals.
This is a hands-on and strategic leadership role, requiring both operational HR excellence and the ability to drive cultural change.
Key Responsibilities
Strategic Leadership & Culture
- Develop and embed transformational leadership and management capability.
- Foster a high-performance, inclusive, and values-based culture.
- Lead the organisation’s EDI and wellbeing strategies and associated working groups.
- Use HR metrics and data insights to inform senior leadership decision-making.
- Drive employee engagement initiatives that enhance belonging and staff experience.
Oversee and lead a comprehensive HR service, including:
- Recruitment, onboarding and offboarding
- Performance management frameworks
- Learning and development
- Compensation and benefits
- Payroll oversight
- Employment law compliance
- Employee relations, including complex casework
- Review and strengthen HR policies and procedures.
- Advise managers on disciplinaries, grievances, redundancies, absence management, and dispute resolution.
- Ensure robust systems are in place for data collection, analysis and reporting.
- Attend Trustee Board and governance meetings as required.
- Promote safeguarding best practice and maintain up-to-date compliance (DBS required).
About You
We are seeking a confident and values-driven HR leader with:
- Proven senior HR leadership experience at Head of or equivalent level.
- Strong expertise managing complex employee relations matters.
- Demonstrable experience leading EDI strategy and initiatives (including knowledge of the Equality Act 2010).
- A track record of building high-performance cultures and driving employee engagement.
- Experience designing and implementing performance management frameworks.
- Excellent communication and influencing skills across all organisational levels.
- Strong project management capability with the ability to deliver multiple initiatives end-to-end.
- A proactive, solutions-focused approach with the resilience to operate in a dynamic environment.
- Familiarity with HR systems such as BrightHR or Talos ATS.
- Experience developing leadership capability through coaching and mentoring.
- Strong professional networks within education or the charity sector.
How to apply
If you are interested in applying for the position of Head of People & Culture through TPP Recruitment please do so by sending your CV to [email protected]
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
The National Youth Agency is looking for a Head of Business Development.
Head of Business Development
Contract: Permanent
Hours: Full-time – 37 hours per week
Salary: £53,000 – £59,000 dependent on experience and qualifications
Location: Home-based in England with occasional travel for meetings, workshops, and team activities. Head Office is in Leicester.
What we do
As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work
About the Role
The Head of Business Development will play a pivotal role in shaping and delivering the organisation’s Business Development Strategy, leading the Business Development team to secure new opportunities, and ensuring the sustainability and growth of NYA’s income streams.
Key Responsibilities
As Head of Business Support, you will:
- Lead, motivate, and support the Business Development team to deliver ambitious growth targets.
- Develop and implement business development strategies to secure new commercial opportunities and funding from public, voluntary, and private sector partners.
- Spearhead new strategic initiatives for business development, identifying and pursuing innovative opportunities for growth and diversification.
- Build and maintain high-value relationships with clients, funders, and stakeholders, ensuring NYA’s offer is visible and compelling.
- Oversee the development and management of the sales pipeline, ensuring targets are met or exceeded.
- Work closely with the Director of Growth to align business development activities with NYA’s strategic objectives.
- Engage directly with trustees, including managing the relationship with the Finance and Growth Committee, preparing reports, and presenting business development performance and strategy.
- Lead on market research, business planning, and the development of commercial proposals and pitches.
- Represent NYA at meetings, events, and conferences, promoting the organisation’s reputation and offer.
- Support the Director of Growth in reporting to the CEO and Board on business development performance and strategy.
Why Work for NYA?
- NYA operates as a people-focused organisation, prioritising the well-being and needs of its employees.
- NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
- A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
- NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
- We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.
Closing date: 5pm Wednesday 18th March
Interviews: Monday 23rd March (subject to change)
Interested?
If you would like to apply and find out more about this position, please click the apply button to be directed to our website.
The National Youth Agency is an equal opportunities employer.
At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.
We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.
Please note: We use AI detector software, so applications or CV’s with high levels of AI generated content may be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance.
No agencies please.
What if your fundraising leadership could help women move from crisis and trauma into safety and hope?
That's exactly what One25 does. This is a unique opportunity to shape and drive the income strategy behind one of Bristol's most respected, justice focused charities supporting women who street sex work. As Head of Fundraising and a member of the senior leadership team, you'll drive the diversification of income streams and lead a team that powers One25's exceptional and compassionate service delivery.
Salary: £51,104 per annum
Location: Bristol with flexibility for hybrid working (ideally 2 days per week onsite)
Contract: Permanent, 37.5 hours FTE or reduced contract considered
Benefits: 3% employer pension contribution, 33 days holiday including bank plus additional with length of service, 2 days wellness leave, up to 13 days' time off in lieu, option to join 4-Day Week Pilot after probation (work 20% less for the same salary) currently under review.
Culture: Flexible, life-and-family friendly
About the role
You'll lead a talented team across a diverse income mix, including trusts and foundations, philanthropy, individual giving, legacies, and community fundraising. Your North Star will be sustainable income that ensures women can access advocacy, support, and safety.
This role is about diversifying income and creating a long-term strategy and portfolio that strengthens supporter relationships and builds resilience at every stage of the donor journey. The charity is keen to explore the potential of high-value support, relying on your fundraising expertise to guide approaches for cultivating and stewarding major donors.
What you'll bring
You're a strategic thinker who leads with warmth and confidence, unafraid to be authentic and vulnerable. In previous roles, you've secured significant gifts, shaped income strategies, and inspired teams to grow, learn and thrive.
At heart, you're values-driven, emotionally intelligent, and committed to social justice - someone who listens deeply and leads with integrity and trust.
Most of all, you believe in the potential of women facing multiple disadvantages and you're motivated by fundraising that is ethical, relational and grounded in dignity.
Why One25?
You'll join a reflective, inclusive team that prioritises wellbeing, invests in growth and champions its values every day. The organisation is committed to continuous improvement and learning and you'll be empowered and enabled to bring your whole self to work.
Are you ready to apply?
Please send a copy of your CV or profile to Amelia Lee at Charity People as the first step.
If your experience matches what we're looking for, then we'll be in touch with more detail about the application process.
Deadline: 9am on Wednesday 18th March
Interview dates will be confirmed soon.
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
To meet women who street sex work where they are, supporting them to move from crisis and trauma towards independence in the community.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About We Care Home Improvements (WECHI)
WE Care Home Improvements (WECHI) is a well-established home improvement agency dedicated to helping older, disabled and vulnerable people live safely, independently and with dignity in their own homes. Working across Bristol, Bath & North East Somerset (B&NES) and Gloucestershire, we deliver vital minor adaptations, ramp installations and handy person services funded by commissioners as well as self-funded customers.
We are now seeking a dynamic and experienced Head of Handy Person Operations to lead our Customer Service and Maintenance Technician teams. Reporting directly to the CEO, this is a pivotal leadership role with overall accountability for service delivery, operational performance and growth across our Handy Person contracts. You will ensure seamless coordination between frontline support and technicians on the ground, shaping an outstanding customer experience from first contact to job completion.
Abou the role
What you'll do
- Lead and manage the Customer Service Team (including the Deputy) and Maintenance Technician Team, ensuring high performance and collaboration.
- Oversee the effective delivery of minor adaptation services across Bristol and B&NES, and the ramp service in Gloucestershire, meeting commissioner requirements and service standards.
- Manage end-to-end workflow between customer service and technicians, ensuring timely scheduling and efficient job completion.
- Take ownership of service performance, financial targets (cost, income, volume) and budget management, monitoring and explaining variances.
- Drive continuous improvement, resolving operational and health & safety challenges alongside the Head of Service Delivery and Senior Technical Officer.
- Oversee risk assessments, method statements and staff training to ensure safe, compliant working practices.
- Own and manage key operational systems (including EPIX), phone system settings, stock control, fleet compliance (DVLA checks, insurance, MOTs) and supplier relationships.
- Lead pricing reviews and ensure best value from suppliers and partners.
- Manage complaints from start to resolution, ensuring a positive customer outcome.
- Represent WECHI at commissioner meetings and stakeholder events, maintaining strong relationships with partners including housing associations and commissioners.
- Lead data collection, ED&I reporting and performance analysis to inform business planning and growth.
- Identify and develop new Handy Person service opportunities, supporting regional growth and innovation.
Who we're looking for
- An experienced operational leader with a track record of managing service delivery teams.
- Strong financial and commercial awareness, with experience managing budgets and performance targets.
- A confident communicator who can build effective partnerships with commissioners, stakeholders and suppliers.
- Highly organised, with the ability to manage multiple operational priorities while maintaining attention to detail.
- A collaborative leader who motivates and supports teams to deliver high-quality, person-centred services.
- Committed to health & safety, compliance and continuous improvement.
- Passionate about delivering services that promote independence, wellbeing and dignity.
Why join us?
- Make a tangible difference in the lives of older and vulnerable people across our region.
- Be part of a collaborative, supportive and flexible work environment where your leadership truly matters.
- Help shape and grow an essential community service with real impact.
- Receive a competitive salary (£37,000 – £40,000 depending on skills and experience) plus generous benefits and development opportunities.
- Work directly with senior leadership, influencing strategy and service innovation.
Additional information
- To download the full Job Description and Person Specification: Head of Handy Person Operation JD_2025.pdf
- To apply, please submit your CV and a supportive statement (not more than two pages) telling us why you are the right person for this role.
- Application deadline: Sunday 15 March 2026 (11:30pm)
- Please note: We reserve the right to close this advert early if sufficient suitable applications are received. Shortlisting will take place on a rolling basis, and early applications are strongly encouraged.
- Interviews: Week commencing 16 March (mid-end week) and beginning of week commencing 23 March.
Disclaimer: We Care Home Improvements is unable to offer sponsorship or take over the sponsorship of employment visas at this time. All applicants must have the permanent right to work in the UK without restriction.


