Head of practice jobs in birmingham

Job Title: Corporate Partnerships Executive

Location: Home based (Home working with regular meetings in London)

Salary: £30,000 to £40,000 

Hours: Full Time, permanent 

Reports to: Head of Corporate Partnerships

About Parentkind

As one of the largest federated charities in the UK, with arguably greater reach into the lives of families and educational settings than any other non-Government organisation, Parentkind is on a bold and urgent mission: to support, champion, and empower parents to be partners in their children’s education and wellbeing. 

Although best known for our support of almost 24,000 Parent Teacher Associations (PTAs), Parent Councils, and Schools, helping them build strong school communities whilst they raise approaching £140 million each year to enhance children’s education, our work stretches far beyond the school gates. Parentkind is building a powerful movement that recognises parental engagement not as a nicety, but a necessity.

Supporting parents beyond the school gate

In recent years, families have faced a series of compounding challenges: the cost-of-living crisis, rising child poverty, and deepening educational inequality. These pressures have left many parents struggling to meet basic needs—let alone feel confident engaging in their child’s learning journey.  Parentkind has responded to this moment with compassion, agility and purpose, through a series of transformative campaigns, resources, and partnerships. 

Our No Cold Child initiative with FatFace stepped in to address a stark statistic: over 150,000 children in the UK do not own a winter coat due to poverty. Through our trusted relationships with schools we distributed 10,000 warm, high-quality coats worth £600,000 to the children who needed them most. Winning the Business Charity Awards ‘Fashion & Retail’ Award, and shortlisted for two further awards, the campaign has been praised not just for providing warmth, but for restoring dignity, inclusion, and school readiness to thousands of children.

The All Dressed Up campaign—developed with World Book Day and Rubies Masquerade—confronted the often-overlooked issue of financial exclusion on key celebration days. More than 100,000 free dressing up costumes worth £1.34 million were delivered to children from low-income families. By enabling participation in events like World Book Day, we helped spark imagination, joy, and belonging for children who might otherwise feel left out—boosting self-esteem and supporting a positive connection to learning.Furthermore, helping attract children into school on a day which often sees struggling parents keep their children at home.

Alongside these national campaigns, Parentkind supports families year-round through a growing suite of programmes designed to inform, prepare and empower parents. Our Be School Ready programme offers crucial guidance and confidence to parents preparing their children for the leap into primary education. With a mix of practical advice, developmental tips, and reassurance, through the distribution of 150,000 copies of Be School Ready and an online campaign, it supports families at one of the most formative moments in their child’s life.

We also deliver a wide-ranging series of live expert webinars and parent-friendly resources, covering topics such as managing anxiety, supporting special educational needs, navigating school transitions, and building home-school partnerships. These resources, developed in consultation with experts and rooted in lived parent experience, equip families to feel informed and empowered, no matter what challenges arise.

Our direct support of schools

Our collaboration with Asda on Cashpot for Schools is another example of unlocking support at scale. This innovative community-led funding model allowed shoppers to nominate and fund their local schools simply through everyday spending. This campaign has generated £5.78 million for schools during the past twelve months, supporting everything from basic classroom supplies to vital extracurricular programmes and pupil wellbeing initiatives. Also shortlisted for a Business Charity Award, it is already a model for community-driven philanthropy.

In April, we launched our Parent-Friendly Schools Accreditation Programme, designed to formally recognise schools that go above and beyond in fostering positive, inclusive relationships with parents. The accreditation celebrates schools that actively listen to parent voices, make engagement easy and accessible, and embed family partnership in their culture. It is a practical and inspiring tool to drive long-term change in the sector and offers a roadmap for schools wanting to strengthen their community.

Our focus on Policy & Research

Our work is grounded in evidence. Since 2023, we have conducted the UK’s largest annual parent survey: the National Parent Survey. With approaching 6,000 participants providing 130,000 bits of data to provide invaluable insights into the struggles, concerns, hopes and fears of parents. The findings are fed directly into government consultations and have already informed national debates on school funding, attendance, mental health support, SEND provision, and curriculum reform.

In each of the past two years the number of policymakers, educators, parents and researchers accessing the National Parent Survey exceeded seven thousand, and the survey featured in more than two hundred media outlets each year.Excitingly, the Times & Sunday Times are partnering with Parentkind to raise the profile even further in September 2025 and the survey will be launched at a lighthouse event featuring the Secretary of State for Education (Bridget Phillipson), the Ofsted Chief Inspector of Schools (Sir Martyn Oliver), the CEO of Mumsnet (Justine Roberts), the Children’s Commissioner (Dame Rachel De Souza), and our own Chief Executive (Jason Elsom). 

If you believe, like we do, that when parents matter, children succeed, we’d love to hear from you.

Main purpose and scope of this role:

With guidance from the Head of Corporate Partnerships, you will identify, secure, and manage new corporate partnerships to fund Parentkind's mission.

You will build and maintain a new business pipeline to support a sustainable corporate partnerships income stream, targeting a wide range of partnerships (including COTY, corporate grants, commercial and strategic relationships) with regional and national businesses with the capacity to support at a 5,6, and 7-figure level.

You will carry out prospect cultivation, develop tailored proosals and pitches, and manage corporate partner relationships to secure excellent supporter experiences.

By collaborating with key internal stakeholders and securing approirate partnership opportunities, you will enhance support for parents, schools, children and young people.

Duties and key responsibilities 

New Business

• Identify and research prospective corporate partners who align with Parentkind’s mission; complete due diligence and compile reports and partner profiles.
• Planning: proactively plan and drive tactical and timely approaches to potential partners.
• Proposal development: produce high‑quality proposals, applications and pitches to secure financial contributions from corporate partners.
• Lead management: respond promptly to new‑business leads, delivering excellent relationship management from initial contact to formal partnership.
• Resource development: contribute to the development and maintenance of key resources for fundraising activities.
• Community Team contribution: contribute to the Community Team’s fundraising initiatives for PTA members.

Partnership Management

• Account management: oversee and manage relationships with selected corporate partners in Parentkind’s portfolio.
• Partnership planning: create and deliver comprehensive, bespoke plans for each partnership, considering all financial and non‑financial opportunities to generate support and mutual value.
• Regular communications: hold regular meetings with partners to ensure partnership objectives are on track; propose compelling partnership content and campaigns.
• Impact reporting: create compelling reports for partners that demonstrate the impact of their contributions and support renewals.
• Coordination of contributions: coordinate gift‑in‑kind/pro‑bono contributions from partners in collaboration with internal teams.

Relationship Management

• Relationship building: cultivate relationships with prospects, developing tailored engagement strategies and keeping key contacts informed of our work.
• Partnership agreements: negotiate clear, mutually understood and appropriate contracts with new corporate partners.
• Network utilisation: leverage organisational networks for introductions and referrals; collaborate with the Head of Corporate Partnerships on network mapping; identify links to target organisations and engage key stakeholders for introductions, referrals and nominations.
• Representation: represent Parentkind at events and networking opportunities.
• Internal collaboration: foster positive relationships across the organisation, ensuring fundraising activities align with the charity’s needs and priorities.

Managing systems

• CRM management: maintain accurate and up‑to‑date records on Parentkind’s CRM (Salesforce), tracking all corporate partnerships activity.
• Monitoring and reporting: contribute to regular monitoring and reporting on corporate partnerships.
• Process management: manage internal processes related to corporate partnerships, including use of third‑party platforms.
• Record keeping: maintain and communicate detailed records of corporate partnerships activities to inform future planning and strategy.
• Finance processes: ensure all corporate partnerships income is accurately coded, allocated and reconciled in line with agreed finance processes.
• Process improvement: contribute to the development of effective processes and systems for managing corporate fundraising activities.

General responsibilities

• Ensure Data Protection procedures are followed at all times.
• Stay informed on relevant issues, educational policy and legislation affecting key audiences.
• Be flexible within the remit of the post and undertake other duties as reasonably requested by senior leadership.
• Contribute to Fundraising Department planning, reporting and cross‑team projects.
• Be self‑servicing and participate in Parentkind’s performance, development and training programmes.
• Abide by organisational policies, codes of conduct and practices.
• Be responsible for the health, safety and welfare of self, colleagues and visitors.

This job description may be amended from time to time and does not form part of the employment contract.

For person specifcation see the attached JD.

The role

The children and young people’s bereavement programme in Wales is looking to increase and improve its current services. We are looking for people to take this team forward over the next few years. Working closely with the rest of the Wales team and line managed by the Head of Wales, this is an exciting opportunity for people with empathy, motivation and team working. Please note this role will require travel across North Wales.

How to apply

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages.

Closing date for applications is 9am on 30 September 2025. We reserve the right to close the advert early, as interviews will be held as suitable candidates apply.

Please be advised that we will only contact success applicants for interview. If you do not hear from us, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.

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Y rôl

Mae’r rhaglen brofedigaeth plant a phobl ifanc yng Nghymru eisiau cynyddu a gwella ei gwasanaethau presennol. Mae’n adeg gyffrous i newid a datblygu. Rydym yn chwilio am ddau unigolyn i ddatblygu’r tîm hwn yn ystod y blynyddoedd nesaf. Bydd yr unigolion hyn yn gweithio’n agos â gweddill y tîm yng Nghymru ac yn cael eu rheoli gan Bennaeth Cymru. Mae hwn yn gyfle cyffrous i bobl ag empathi a phenderfyniad sy’n mwynhau gweithio mewn tîm.

Sut i wneud cais

Mae rhaid i’ch cais gynnwys CV a llythyr eglurhaol yn amlinellu eich addasrwydd ar gyfer y swydd ac yn cyfeirio at y Swydd-ddisgrifiad a Manyleb y Person. Ni ddylai fod yn fwy na dwy dudalen o hyd. 

Y dyddiad cau ar gyfer ceisiadau yw 9am ar 30 Medi 2025. Rydym yn cadw’r hawl i gau’r hysbyseb yn fuan gan y byddwn yn cynnal cyfweliadau wrth i ymgeiswyr addas gyflwyno cais.

Noder: byddwn ond yn cysylltu ag ymgeiswyr llwyddiannus i drefnu cyfweliad. Os na fyddwch yn clywed gennym, yn anffodus nid ydych wedi cyrraedd y rhestr fer y tro hwn.

Mae Cruse yn croesawu ac yn annog ceisiadau gan bob grŵp gwarchodedig fel y diffinnir gan Ddeddf Cydraddoldeb 2010. Byddwn yn penodi ar sail teilyngdod.

Gwiriadau Cofnod Troseddol

Disgwylir i’r holl staff gwblhau gwiriad Cofnod Troseddol. Bydd angen i staff sy’n gweithio’n uniongyrchol â chleientiaid gwblhau gwiriad manylach. Rydym yn cydymffurfio â’r codau ymarfer perthnasol. Gellir eu gweld ar-lein: 

· Ymgeiswyr yng Nghymru a Lloegr: Cod Ymarfer DBS

· Ymgeiswyr yng Ngogledd Iwerddon: Cod Ymarfer AccessNI

Ni fydd euogfarnau blaenorol yn atal eich cais i weithio gyda Cruse rhag cael ei ystyried yn llawn. Mae ein Polisi Recriwtio Cyn-droseddwyr a’n Polisi Trin Data Gwirio Cofnodion Troseddol ar gael ar gais trwy e-bost.

Rydym yn cydymffurfio â’r holl ddeddfwriaeth diogelu data berthnasol ac yn prosesu eich data’n deg.

Purpose of the post

To assist the development, delivery and quality assurance of all of Hope Project’s legal and advice services including the delivery of Legal Assessments to refused asylum seekers; and to develop and run a student placement pilot project

Location

Working from Home and Hope’s Birmingham office as required

Contract:

Permanent. 6 months probationary period. 2 months’ notice required.

We currently have 1 year funding and will be looking to extend the post beyond that.

Salary

£26077. (NJC .20 .8FTE of £32597)

Hours of work

28 hours per week, Monday – Thursday

Responsible to: Head of Legal Services

Responsible for: Student placements

Tasks

Under the supervision of the Head of Legal Services:

1. Ability to safeguard vulnerable adults

2. Help clients obtain documents required prior to initial interviews including client care letters, interview records, refusal letters and judges determinations

3. Interview clients face to face or by telephone in order to understand why they have been refused and what steps can be taken to challenge this and so access housing and support

4. Write up casenotes as required

5. Draft and finalise letter of advice

6. Carry out follow up work including referrals to help clients access help including legal advice, housing and financial support.

7. Meet face to face with clients to explain why they have been refused and what steps they can take to challenge this.

8. Work with interpreters to ensure clients able to fully understand all steps of the process

9. Accurately record data as required

10. Onward referrals including to Adult Social Care

11. Raise awareness of the service, including visiting drop ins or events when required

12. Contribute to Hopes longitudinal study, annual evaluations and periodic reviews

13. Delivering training including at annual fighting destitution conferences

14. Engage with case reviews and other processes Hope may use to ensure quality of casework

15. Contribute to Hopes ongoing development

16. Engage with training including Continuous Professional Development

17. Contribute to Hopes work to raise awareness among policy makers, sector partners and the general public

18. Work with Head of Legal to maintain IAA registration

19. Cooperate with and support Hope Project’s other services

20. Engage with support and supervision

21. Engage with reflective practice

22. Be aware of and work within Hope Project’s policies and procedures

23. Develop and implement plans for a student placement project alongside the Head of Legal

24. Develop partnerships with education providers

25. Recruit and supervise student placements

26. Report on placement project as required

27. Any other tasks deemed commensurate with the nature of the post

Person Specification

Qualifications

1. Qualified to give immigration and asylum advice at IAA level 2

Experience

2. Proven experience of working supportively with people under stress

3. Experience of working with groups of vulnerable / at risk people

4. Experience of giving legal advice to asylum seekers

5. Experience of working with interpreters

6. Experience of onward referrals

Ability

7. Good listener

8. Excellent organisational abilities

9. Able to work sensitively within professional boundaries

10.  Excellent written and spoken English

11.  Ability to use common office IT software

12.  Able to record data effectively

13.  Able to plan and develop small projects

14.  Able to supervise volunteers

Knowledge

15.  Understanding of legal issues affecting destitute asylum seekers

16.  Some understanding of statutory responsibilities to people with No Recourse to Public Funds

Qualities

17.  Sympathy towards destitute asylum seekers

18.  Good at communicating with colleagues and managers

19.  Willing to work both from home and from Hope’s Birmingham office base

Supporting over 750 children and nearly 1,000 families annually, Acorns Children’s Hospice is a vital lifeline for families across the West Midlands and Gloucestershire during unimaginably difficult times.

Palliative care for children aged 0–18 is delivered at Acorns’ hospices in Birmingham, Worcester and Walsall, as well as in family homes and other community settings. Acorns’ holistic, tailored approach is designed to meet each child’s clinical, emotional, cultural, religious, and spiritual needs.

Trust and Foundation income is a cornerstone of Acorns’ fundraising strategy. Income is primarily unrestricted and multi-year – a reflection of the strong, long-standing relationships Acorns have built with funders.

We’re looking for an experienced Trusts fundraiser to provide maternity cover and hit the ground running. You’ll take on a robust pipeline and inherit relationships from a portfolio that includes multi-year partnerships with major funders such as Children in Need and John Martins. With a responsive Data team, access to strong stories, and excellent internal buy-in, this is a rare chance to build on solid foundations and deliver high-impact work. 

As Fundraising Manager – Trusts and Foundations, you will:

• Take on a well-established portfolio of trusts and foundations with a combined value of c.£850K, delivering a mix of templated and bespoke applications
• Collaborate closely with an experienced peer Trusts Manager, sharing responsibility for monthly submissions and stewardship
• Maintain and build relationships with existing funders, ensuring excellent reporting and donor care
• Work cross-functionally with the Data, Marcomms, Finance, and Care teams to develop strong cases for support
• Support joint cultivation and engagement events alongside the Philanthropy team

To be successful in this role, we are seeking:

• Experience of personally securing mid to high 5-figure+ grants from trusts or foundations
• Excellent written communication skills with the ability to tailor messaging across formats and word counts
• Stakeholder management skills
• Someone highly organised and efficient, who is able to manage a busy workload with autonomy
• A collaborative and supportive team player with a donor-centred approach
• Desirable but not essential: Health sector fundraising experience 

This is a hybrid role. Ideally 1 day per week at either Selly Oak, Worcester or Walsall hospice office. There is flexibility - please discuss. 

Employee benefits include:

• 27 days annual leave plus bank holidays (5 days holiday buyback scheme starting from April 2026)
• 7.5% employer pension contribution
• Life assurance scheme (2 x annual salary)
• Retail discounts (including the Blue Light card)
• Cycle to work scheme
• Discounted gym membership
• Access to expert financial health and wellbeing support

The Charity

James’ Place exists to save the lives of men in suicidal crisis through delivering free clinical services. We currently have centres in Newcastle, Liverpool and London; and in early 2026 we will be opening our fourth centre in Birmingham. Our new centre in Birmingham will be there to support suicidal men living in the West Midlands.

Our trained, professional therapists deliver a proven clinical service in a warm and welcoming environment, ensuring that men are seen quickly at the point of crisis. We have so far treated over 3,600 men who might otherwise have been unable to access the support they desperately need.

The Role

We are seeking a driven and experienced manager to oversee the operational side of our new Birmingham Centre. This is a pivotal role within the team which focuses on coordinating activity across the service to ensure the safe and effective delivery of our intervention.

The successful candidate will manage the day to day running of the James’ Place centre, with oversight from the Birmingham Head of Centre. You will manage the centre environment through both resource management and by influencing and driving local culture. The Centre Manager is responsible for line management of the Clinical Administrators and overseeing the processing of referrals to the service, ensuring men coming to James’ Place are welcomed warmly, within the expected timeframe and according to our values.

This is a new role and during their first months in post, the Centre Manager will work closely with the James’ Place Head Office Team to prepare James’ Place Birmingham for a successful launch.

Person Specification

This role requires someone with excellent organisational, problem-solving and interpersonal skills who can work hands-on in a busy and potentially challenging environment. You will be collaborative and work closely with the local team and wider charity outside the Birmingham centre to ensure we have consistent and effective systems in place. 

We are looking for a forward thinking and proactive individual with experience of both people and operational management. The successful candidate will align with the James’ Place values and be able to demonstrate these through everyday practices including supportive leadership and line management.

Your management and administrative skills will be highly valued in sustaining the clinical operations of James’ Place. You will need to be proficient in Office 365 software such as Word, Excel, PowerPoint, and Outlook, with the ability to manage Outlook cloud calendars, SharePoint, CRM databases, and shared inboxes.

The Centre Manager will often meet the men who come to James’ Place in suicidal crisis and so you will be able to demonstrate empathy and an ability to create a sense of calm while working in a sensitive and busy environment.

Please see the attached Job Description and Person Specification for more details.

Closing date: 9am on Wednesday 24th September 2025

We're looking for someone to help manage Crimestoppers in the Avon and Somerset area.

Contract: Fixed term until 31 March 2026

Location: Home-based (with regional travel across Avon & Somerset)

Hours: 15 hours per week (0.4 FTE, flexible, including some unsociable hours)

Salary: £15,531 per annum (£38,828 FTE)

Crimestoppers is seeking a Regional Manager to act as our representative across the region. This key role will:

• Lead the creation and delivery of impactful crime prevention campaigns with law enforcement and community partners.

• Coordinate cross-border and national initiatives in support of ROCUs, the NCA, and other agencies.

• Drive funding opportunities to support our work, from campaigns to outreach.

• Empower volunteer committees to thrive and achieve their full potential.

• Act as a spokesperson for Crimestoppers with local and regional media.

We are looking for someone with strong project management and budget management experience, confident in working under pressure, building strategic relationships, and occasionally working unsociable hours. Experience with the voluntary sector, media campaigns, or policing practice would be an advantage.

This is a really exciting opportunity to make a real impact in crime prevention.

You'll find more details in the job pack here.

Are you a social media whizz with a passion for telling powerful stories? Keen to progress in your career in public relations and digital communications while making a real impact in the charity sector? Join Dravet Syndrome UK as a Marketing and Communications Manager (home based,16 hours/week) and bring your creativity and energy to a role where you’ll help shape our online presence, generate meaningful media coverage, and connect communities through engaging content.

Reporting to the Head of Marketing and Communications and working with the Marketing, Communications and Fundraising Manager in this varied position, you’ll drive DSUK’s social media activity, creating and scheduling posts across our social media channels. Alongside engaging online audiences, you’ll be instrumental in our proactive PR work—writing press releases, pitching stories to key media, responding to journalist enquiries, and helping develop compelling family case studies for campaigns. As part of a passionate and supportive team, you’ll collaborate to measure the impact of our communications and marketing work.

If you’re ready to grow your career in communications and want to make a difference for families affected by Dravet syndrome, we want to hear from you.

As part of DSUK’s commitment to safeguarding, the postholder is expected to undertake an enhanced DBS check.

About Dravet Syndrome UK

Dravet Syndrome UK (DSUK) is a small independent UK charity dedicated to improving the lives of those affected by Dravet Syndrome. Dravet Syndrome is a rare neurological condition that affects around one in every 15,000 people in the UK. As well as experiencing severe, difficult-to-control seizures, children and adults with Dravet Syndrome have varying degrees of intellectual disability and a spectrum of associated conditions (known as ‘comorbidities’), which may include autism, ADHD, behaviours that challenge and difficulties with speech, mobility, eating and sleep.

The charity was founded in October 2008 by a small group of 30 families. Today, DSUK is a registered charity helping over 550 families with support, education, and research programmes, underpinned by a world-class Medical Advisory Board.

What you will bring

Essential

· Demonstrable experience in planning and delivering engaging and targeted social media content to build community, raise awareness and drive engagement.

· Hands-on experience managing websites (using WordPress), delivering e-marketing campaigns (e.g. Mailchimp or similar), and applying SEO principles and other techniques to optimise digital communications and online visibility.

· Demonstrable experience in media relations, including writing press releases, working with case studies and successfully pitching and responding to a range of media (online, press, radio, broadcast)

· Demonstrable experience of working in charity, patient advocacy or healthcare sectors

· Ability to deal with people at all levels with empathy, tact and credibility

· Excellent written and verbal communication skills, with an ability to distil large amounts of information and present it in engaging and innovative ways for a variety of audiences

· Demonstrable design skills and knowledge of desktop publishing software e.g. using Canva to create in-house designs for social media and our website

· Act as a brand guardian, ensuring external designers and agencies understand and apply our brand, visual identity, and corporate communications guidelines effectively

· Strong organisational and project management skills, with the ability to prioritise

· Be a self-starter and team player with experience of remote working, and able to work effectively with colleagues using remote technology (e.g. Zoom, Google meets, etc)

Desirable

· Membership of a professional body such as Chartered Institute of Public Relations and/or a commitment to continuous professional development

 Why join Dravet Syndrome UK?

Join our dynamic and growing charity, where you'll thrive in an exciting and engaging environment. We are proud to be a family-oriented charity experiencing growth and fuelled by an ambitious plan for expansion. Our dedicated team is deeply connected to our core audience, and their motivation stems from witnessing our impact on people's lives. Join us today and contribute to making a lasting difference in the lives of those we support.

The closing date for applications is Wednesday, 24 September 2025, with shortlisting interviews taking place in early October with job to commence November 2025.

Our commitment to diversity

As part of our ambitions to improve equality and diversity, we welcome applications for this role from those who identify under any of the protected characteristics under the Equality Act 2010, which include race, age, disability, sex, religion or belief, sexual orientation, gender reassignment, marriage & civil partnership, and pregnancy and maternity.

Job title: Website and UX Manager

Service: Digital Marketing

Salary: Grade 4 point 29: £36,842 FTE per annum + £480 home working allowance

Hours: 37 hours per week (full time)

Location: Home-based

Contract: Permanent

Responsible to: Website and Digital Content Manager

Family Action & the Role’s Impact:

Family Action is a national charity that supports people through change, challenge and crisis across England and Wales. On 1st January 2025, Relate, the largest provider of relationship support, joined the organisation helping us reach even more people and support the creation of secure foundations for children and young people, and safe, supportive relationships for all. 

For over 150 years Family Action has seen first-hand the power of family and relationships to shape lives, for better or worse. That's why we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

Whatever family means or looks like to us, it's relationships that matter. With Relate at Family Action, we are able to extend the support we provide with counselling, information, mediation and support to individuals, couples and families from all backgrounds and sexualities, as well as provide expert training for relationship support practitioners.

This is an exciting opportunity to join our organisation and help shape the future of Relate’s website and online presence as part of Family Action.

Job Summary:

As part of the Website and Digital Content Team and wider Digital Marketing Department you will oversee Relate at Family Action’s website and online client experience, driving brand awareness and sales of products and services.

You will be responsible for the day-to-day management of Relate’s website and the writing of digital content, and support the brand’s long term transformation as part of the adaptive change programme, working closely with the Website and Digital Content Manager, Head of Digital Marketing, Brand and Marketing Manager and other key stakeholders.

This is an exciting opportunity to join our organisation and help shape the future of Relate’s website and online presence as part of Family Action.

Key Tasks & Responsibilities:

1. Manage and optimise Relate at Family Action’s website and online user experience, driving traffic, engagement and sales of products and services.

2. Work closely with key colleagues including the Brand and Marketing Manager, Website and Digital Content Manager and Social Media Team to position and market Relate’s services and plan content.

3. Work closely with B2C and B2B teams, and other internal stakeholders to understand website requirements and improve representation online.

4. Manage digitally delivered products such as Toolkits and Relate’s AI chatbot, including re-marketing and upgrade activity to drive clients to further services on the website.

5. Support the creation of new Toolkits for sale, working closely with the Brand and Marketing Manager and service delivery colleagues to research and test new topics and write content.

6. Develop and write keyword rich content including stories, and support articles on often sensitive subjects, to build brand awareness, improve findability and warm up audiences.

7. Monitor and improve SEO across the Relate website.

8. Support Relate’s adaptive change programme including the website review workstream, working closely with the Website and Digital Content Manager, Head of Digital Marketing and other key stakeholders.

9. Support the development of a new CRM for Relate, working closely with the Systems and Technology Team and Service Delivery Team to ensure a seamless front end client experience.

10. Manage existing infrastructure and systems integrated across the website client journey such as Acuity Scheduling, Typeform and Stripe.

11. Maintain and improve Relate’s website accessibility ensuring it meets WCAG 2.1 AA standard wherever possible.

12. Use sophisticated data and insight tools to test, measure and evaluate content, and website performance, and monitor emerging trends in the wider market.

13. Produce regular reports for senior stakeholders including data and commentary around website performance.

14. Work with external agencies to deliver effective PPC search and display ad campaigns.

15. Manage relationships with external suppliers, contractors, and service providers involved in digital initiatives at Relate.

16. Embrace and implement Family Action’s Equality, Diversity & Inclusion Policy in every aspect of your work and positively promote its principles amongst colleagues, service users and other members of the community.

17. Comply with Family Action’s Health and Safety and Data Protection policies and protect your own and others’ health, safety and welfare.

18. Work flexibly as may be required by the needs of the organisation and carry out other reasonable duties as required.  

Main Responsibilities (check the job description and person specification for further details):

· Manage and optimise Relate at Family Action’s website and online user experience, driving traffic, engagement and sales of products and services.

· Work closely with key colleagues including the Brand and Marketing Manager, Website and Digital Content Manager and Social Media Team to position and market Relate’s services and plan content.

· Develop and write keyword rich content including stories, and support articles on often sensitive subjects, to build brand awareness, improve findability and warm up audiences.

· Support the creation of new Toolkits for sale, working closely with the Brand and Marketing Manager and service delivery colleagues to research and test new topics and write content.

· Support Relate’s adaptive change programme including the website review workstream, working closely with the Website and Digital Content Manager, Head of Digital Marketing and other key stakeholders.

Main Requirements (check the job description and person specification for further details):

· Extensive experience of managing and developing a website within a complex organisation.

· Experience of developing complex user journeys and improving user experience.

· Extensive experience of writing keyword rich website copy and digital content and an excellent knowledge of SEO best practice.

· Good understanding of online and offline marketing strategies, including sales funnels, particularly in a commercial context.

Benefits:

- an annual paid leave entitlement of 30 working days plus bank holidays

- up to 6% matched-pension contributions

- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment

- enhanced paid sick leave and paid family leave provisions

- eye care and winter flu jabs vouchers

- cycle to work scheme

- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

· Click the “Apply Now” link below and fill out our digital application form

· Closing Date: Sunday 21st September at 23:59

· To learn more about Family Action: Careers

Interviews are likely to take place virtually on 29th and 30th September.

For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: Matthew Dennis (full email address located in advert document)

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

Membership Manager

This is an exciting opportunity to join an ambitious and talented Development team

We are looking for an experienced Membership Manager to join our small and friendly Development team (Fundraising and Membership) and drive our strategy for Membership. With a healthy existing membership base of nearly 15,000, and a database of 100,000 registrants, this role will support the Head of Development in delivering the best possible membership offer for families in the Twins Trust community. You will be supported by a Membership Officer to continually evaluate and improve our membership proposition, giving members a brilliant experience and ensuring we can secure sustainable income for the charity.

Contract: Permanent
Hours: Four-five days per week (30 - 37 hours) Negotiable for the right candidate
Flexibility: We are a flexible employer and most of our staff are juggling things (including caring for multiples!). We are great at making jobs work around life.
Salary: £35k - £37k pro rata
Reports to: Head of Development 
Work location: Hybrid/remote. Office space in London Bridge, although entirely remote option is fine.
How to apply: CV and covering letter
Closing date: 8th October 2025
Interview dates: First-round interviews will be virtual and take place in September/October on a rolling basis

Purpose of the role

• Accountable for Twins Trust’s annual membership income, delivering a high-quality membership journey through all phases of membership
• Work closely with our Communications Team to develop and implement strategies to attract new members, and lead on retention plans to maximise member satisfaction and loyalty
• Line manage a Membership Officer, guiding them to provide excellent customer service to Twins Trust's members, process all membership income and maintain membership information on the database, Microsoft Dynamics
• Ensure membership processes – including processing income - are efficient, effective and implemented consistently
• Draw intelligence from our membership database, using surveys and analysing data to inform decisions that keep our membership offer fresh and relevant
• Champion the member voice internally, bringing together working groups to continuously improve our offer and ensure members’ needs are reflected in service delivery
• Collaborate with the Comms team to deliver our membership offer on our digital platforms and explore ways to harness technology to deliver what our members want and need in the long term

Ideal candidate

The ideal candidate will have experience in creating and delivering a membership strategy as well as managing the operational aspects of membership processing (database, compliance with codes of practice, data protection and BACS regulations). They should have excellent attention to detail, the ability to think creatively and analytically, excellent digital skills and IT skills, and a can-do attitude.

Person specification

Essential

• Experience of delivering and marketing membership schemes
• Working understanding of admin processes relating to membership
• Ability to influence senior stakeholders and internal colleagues
• Experience working in a CRM and analysing data to inform decision-making, Microsoft Dynamics experience a plus
• Excellent communications skills and attention to detail
• A creative and analytical approach to problem solving
• Strong IT skills, including advanced Excel.
• Enthusiasm for the issues we work on

Desirable

• Experience working with online payment/donation platforms, extracting and manipulating data.
• Experience of working with discount providers
• Knowledge of GDPR compliance and data protection
• Experience of creating a strategy around membership schemes
• Line management experience​

People Manager – Permanent, Remote

Full-time (35 hrs) – Open to part-time

Are you ready to take the lead on shaping people strategy and culture in a mission-driven organisation? MLC Partners are recruiting for an experienced People Manager to play a central role in modernising HR systems, embedding best practice, and creating a workplace where people feel supported, included, and able to thrive.

The opportunity

This is a pivotal role, reporting directly to the Head of People and Governance. You’ll be responsible for managing a small HR team while also influencing senior stakeholders and working closely with staff representatives. The role will combine strategic input with hands-on delivery, ensuring the organisation not only meets its legal obligations but develops as an innovative and inclusive workplace.

Key responsibilities:

• HR leadership: Oversee recruitment, retention, payroll, benefits and workforce planning, ensuring the organisation is effectively resourced.
• Modernising policies: Lead the review and update of policies and procedures, ensuring compliance with employment law and alignment with organisational values.
• Employee relations: Act as a trusted advisor to managers, supporting them to handle disciplinary, grievance, performance, and capability issues with confidence and fairness.
• Change and culture: Partner with managers, unions and staff to deliver organisational change, embedding inclusive and people-focused practices at every level.
• Data and reporting: Use analytics to identify workforce trends and provide insights that shape decision-making.
• Learning and development: Drive the implementation of performance management frameworks, development plans, and training initiatives.
• Team management: Line manage two senior HR professionals as well as providing oversight to a small staff team, fostering collaboration and high performance.

About you:

We’re looking for someone with the confidence and credibility to lead a people function in a complex, unionised environment. You’ll need to be:

• Qualified: CIPD Level 7 (or equivalent) with significant HR management experience.
• Experienced: Skilled in employee relations, organisational change, and managing union negotiations. Background in the not-for-profit, public sector, or membership organisations is highly valued.
• Knowledgeable: Up to date with UK employment law, HR systems, and best practice in people management.
• Influential: Strong communicator and relationship-builder, able to engage and influence at all levels.
• Values-driven: Committed to equity, diversity, inclusion, and continuous improvement in people practices.

Why join?

This is an exciting chance to step into a role where you can make a visible and lasting impact. You’ll have the scope to reshape policies, implement new systems, and guide leaders through meaningful organisational change. If you’re motivated by modernising HR, supporting people to succeed, and working in a collaborative and purpose-led environment, please apply now.

We welcome applications from underrepresented communities, including Black, Asian and minoritised ethnic groups, disabled people, and LGBTQIA+ individuals.

Applicants are under constant review, and the role may be filled prior to the ad closing. For a further confidential discussion about this role and to discuss your career search, please reach out to Annabelle Stuart at MLC Partners.

Location: Remote / Hybrid (with occasional UK travel & team meetings at the Birmingham Office Monthly) Applications welcome for candidates within commuting distance of the Midlands.

At Fuel Bank Foundation, we believe no one should have to choose between heating and eating. Every day, we help people across the UK who are facing fuel crisis—providing emergency financial support, advice, and long-term solutions that create lasting change.

We’re looking for an experienced Strategic Partnerships Manager to help us grow and nurture high-impact relationships with corporate partners, charitable trusts, and grant-making bodies. If you’re a confident communicator, natural relationship-builder, and passionate about making a difference, this could be the role for you.

About the Role

As Strategic Partnerships Manager, you will play a central role in driving income growth and increasing the impact of our partnerships. You’ll work closely with the Head of Strategic Partnerships to deliver our partnership strategy—developing new funding opportunities, managing existing relationships, and ensuring excellent stewardship throughout the partner journey.

This is a dynamic and varied role that offers scope for creativity, strategy, and hands-on relationship management. You'll collaborate closely with internal teams to bring partner activity to life, demonstrate impact, and align our work with shared goals.

Key Responsibilities

• Develop and manage a portfolio of strategic partnerships, including charitable trusts, corporate sponsors, and grant-making bodies.
• Deliver high-quality stewardship and build strong, long-term relationships with supporters.
• Identify and secure new partnership and funding opportunities in line with organisational strategy.
• Create compelling, tailored proposals and pitches that align with partner objectives and Fuel Bank’s mission.
• Track partnership performance, prepare reports and evaluations, and share impact stories with funders and internal stakeholders.
• Collaborate across departments to align partner activity with service delivery and communications.
• Contribute to income planning, forecasting, and the delivery of financial targets.

What We’re Looking For

• Strong experience in partnership management, business development, account management, or fundraising—ideally within the charity, non-profit or social impact sector.
• A track record of building successful relationships and delivering income growth.
• Skilled in writing proposals, reports, and presenting ideas clearly and persuasively.
• Commercial awareness and confidence working with budgets, forecasts, and reporting tools.
• Strategic thinker with a creative mindset and the ability to spot new opportunities.
• Excellent communication, collaboration, and relationship-building skills.
• Comfortable working independently and managing multiple priorities in a fast-paced environment.

What you will receive in return:

At Fuel Bank Foundation, you'll join a passionate, values-led team making a real impact in communities across the UK. We offer:

• Competitive salary
• Flexible and remote working options
• Opportunities for personal and professional development
• A supportive, inclusive, and collaborative team culture
• The chance to help shape solutions to one of the UK’s most urgent social issues
• Enhanced annual leave
• Enhanced pension scheme
• EAP – Healthcare

Job Title: Online Engagement and Inclusion Lead (Young People’s Services)

Organisation: Kids

Location: Remote work with occasional travel to London for in-person meeting

Hours: 36 hours per week

Contract: Fixed term for 2 years

Salary- £31,000 - £33,000

Purpose

This role leads the coordination of Kids’ online engagement and digital inclusion work for young people with SEND, including information provision, participation, and wellbeing support. You will deliver a two-year Online Wellbeing and Resilience Support Programme, including identifying and engaging digitally excluded young people to help them access vital digital tools and services. The role also drives collaboration across the Digital Services Consortium (a collaboration of 12 children’s charities), embedding shared learning, outcome measurement, and inclusive digital practices across Kids, and will create new capacity to work with young people to scope and deploy online campaigning activity.  

Responsibilities

• To lead and coordinate Kids’ online engagement and inclusion work for young people with SEND. This includes Kids’ online information provision; voice/ participation and wellbeing work.
• To develop and deliver Kids’ two-year digital inclusion programme, Online Wellbeing and Resilience Support Programme* to ensure reach and impact is maximised.
• To work with the Digital Services Consortium Driving Digital Inclusion members on shared digital project outcome measures and community of practice, ensuring learnings and online engagement and digital inclusion principles are captured, shared and built into the organisation.
• To identify and recruit (working closely with colleagues from services across Kids) digitally excluded young people to the digital inclusion programme so they can become digitally included and access much needed support and guidance.
• To establish a holistic and joined up approach to Young People’s online engagement and digital inclusion with Kids.
• To create new capacity to work across all services and teams, and with a range of young people, to scope and deploy online campaigning capabilities in line with Kids’ Speak Up and wider national and local influencing work.

Key to your success in the role will be:

• Ensuring an audience-led approach, leading and championing an important collaborative way of working across Kids existing young people's services.
• Confidently working within the Kids digital infrastructure and context – understanding where we are at on our digital journey, building excellent problem-solving relationships with marketing, IT, change team and young people’s services colleagues.
• Helping to embed digital inclusion practices across the organisation.
• Applying strong digital, data and analytical skills to enable you to baseline, track and measure progress.
• Demonstrating excellent attention to detail whilst being flexible to adapt to the needs of a new programme.
• Influencing the broader Kids service teams to identify and engage digitally excluded young people.
• Centering the voices and needs of young people with SEND.

Person Specification

Experience

• Proven experience working in digital engagement initiatives, ideally with young people or vulnerable groups.
• Involvement in programmes that promote digital inclusion and wellbeing.
• Experience in outcome measurement, impact reporting, and using data to inform practice.

Desirable

• Experience in co-producing content or services with young people, including those with SEND.

Skills

• Strong project management skills, with the ability to coordinate multiple workstreams and meet deadlines.
• Excellent communication skills, both written and verbal, tailored to diverse audiences including young people, professionals, and stakeholders.
• Skilled in using digital tools and platforms to deliver services and measure engagement.
• Ability to work collaboratively across teams and build strong internal and external relationships.

Knowledge

• Knowledge of safeguarding principles and practices in online environments.
• Awareness of current trends in digital engagement and youth participation.
• Knowledge of inclusive digital design and accessibility standards.
• Understanding of digital inclusion principles and the barriers faced by digitally excluded young people.

Personal Attributes

• Passionate about inclusion, equity, and empowering young people.
• Committed to co-production and user-led design.
• Growth mindset and proactive approach to problem-solving.
• Committed to continuous learning and sharing best practices.
• Flexible and adaptable, with a collaborative mindset.

*About the funded programme

Kids Online Wellbeing and Resilience Support Programme will help young people with SEND (aged 13 – 25 years) build resilience, positive self-regard and meaningful connections.

Our goal is to reduce isolation and protect mental health through a supportive, inclusive digital environment. We’ll begin by consulting directly with young people to understand what they need most. Together, we’ll co-create new online content and resources that truly reflect their voices and experiences. 

 What the Programme Offers: 

• Online information with resources codesigned with young people with SEND. 

• A series of interactive webinars and guided online activities. 

• Free devices and data to improve access to those who need it most, plus the support to ensure everyone can participate.

We will reach over 1,800 young people over the two year funded period.

Partner Acknowledgements

Thanks to National Lottery players, the Digital Services Consortium (DSC) has received over £1.5 million over two years from The National Lottery Community Fund, the largest community funder in the UK. The DSC has also received a grant of £400,000 from BBC Children in Need for two years to provide digital support for disabled or seriously ill children and young people and their family members across the UK. Virgin Media O2 and Vodafone have generously donated devices and data through the Good Things Foundation National Databank and Device Bank which will help address affordability barriers.

About the Role

We are looking for a proactive and highly dedicated Customer Success Manager to become a trusted partner to our charity clients. This role is crucial to the success of our clients, combining strategic account management for all dedicated clients and hands-on project management and campaign build for managed services clients.

You will be responsible for nurturing strong, long-term relationships, ensuring our clients achieve their fundraising goals and realise maximum value from our platform and services. You will also be the main driver of renewals, keeping churn at a minimum and working with the Head of Partnerships and Head of Commercial Strategy to increase lifetime value alongside identifying and executing up-sell and cross-sell opportunities.

Key Responsibilities

Client Relationship & Account Management:

• Build and nurture strong relationships with key stakeholders at non-profit organisations, deeply understanding their digital fundraising goals and aligning our solutions with their strategic objectives.

• Work closely with the Growth team to deliver smooth and effective handover milestones, ensuring ongoing client confidence.

• Conduct regular check-ins and strategic reviews to assess client satisfaction, gather feedback, and platform updates.

• Proactively manage client health scores through our CRM  to help identify opportunities to increase client’s value and reduce churn.

• Explore different ways in which clients may benefit from additional use of the platform and managed services.

Project Management & Campaign Delivery:

• Lead project management and campaign build within the Social Sync platform for all your dedicated managed services clients.

• Ensure client satisfaction by keeping internal teams well-briefed to successfully deliver agreed client requirements to a high standard and on time.

• Collaborate cross-functionally to ensure clients have everything needed for successful campaign launches and ongoing optimisations.

• Do everything within our control to optimise campaign performance, working closely with specialist functions to execute timely optimisations to overcome challenges and realise performance potential. 

Onboarding and Adoption:

• Deliver a quick "Time to first value" through proactive account management, particularly during a client's initial days or weeks.

• Offer personalised assistance and ensure access to and use of onboarding resources to accelerate non-profits's time to first value.

• Develop and execute strategies to drive adoption and engagement with our platform, tailoring approaches to each client’s unique needs and goals.

Success Planning and Outcomes:

• Create and manage comprehensive success plans for clients, setting clear goals and regularly reviewing progress to ensure they achieve their desired outcomes.

• Provide best practices and strategic recommendations to help clients elevate their fundraising efforts and fully utilise our platform and services.

• Act as the internal voice of the customer, gathering feedback and collaborating with our Product and Managed Service teams to drive enhancements that meet client needs.

• Identify potential risks and opportunities for upsell and cross-sell, working closely with internal teams and senior leadership to address concerns and explore growth possibilities.

Renewal & Lifetime Value:

• Lead on the renewal process for all your dedicated charity clients, proactively managing conversations to keep churn at a minimum.

• Managing deal lifecycle and sales process in our CRM working towards individual assigned revenue targets.

• Work with the Head of Partnerships and Head of Commercial Strategy to develop and execute plans that increase customer lifetime value.

Are you a proactive, self-motivated individual with a passion for fundraising? 

Diabetes UK is looking for a dynamic Community Fundraiser to join our team and drive fundraising initiatives across the Wales region. In this exciting role, you’ll manage relationships with supporters, seeking out and responding to fundraising opportunities to maximise income for our cause.

You will collaborate with local organisations, schools, and community groups to build lasting relationships and create new fundraising opportunities. Your work will involve communicating with supporters through various channels, including phone, email, and social media. You’ll also be an active part of regional and national teams, ensuring alignment with our community fundraising strategy.

To be successful in this role, you must have:

• A full UK driving license and access to a vehicle.
• To be based within Wales.
• Willing to travel when needed to DUK offices (namely Cardiff, Warrington and London) as well as nationwide when needed (all travel expenses are covered).

For further information about the role please refer to the job description at the end of the page.

Fundraising Roles only: Diabetes UK is committed to fundraise in a way that is legal, open, honest and respectful and expects all staff and volunteers to share this commitment. We are registered with the Fundraising Regulator and you will be expected to adhere to the Code of Fundraising Practice.

We have a friendly and inclusive working environment here at Diabetes UK and are proud of our hybrid approach which allows great flexibility in the way that we work. This means that you can balance your working time between home and the office, subject to the needs of your role. 

Interview date: 15/10/2025

Please note that all job offers are subject to you providing acceptable evidence of your eligibility to work in the UK, satisfactory references and a DBS check if applicable for this role.