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Top job
Heart Research UK, Leeds City Centre (Hybrid)
£35,000 per year
Seeking a strategic, experienced and data driven CRM Manager oversee the development, implementation, and optimisation of our CRM system.
Posted 1 week ago Apply Now
Top job
Impetus, London (On-site)
£102,992 per year
We are looking for our next Director of Public Affairs, someone who can inspire our brilliant Public Affairs team & spearhead communications
Posted 1 day ago
Top job
Closing in 7 days
Macmillan Cancer Support, London (Hybrid)
£54,000 - £59,000 per year
A pivotal role in bringing philanthropists into the heart of Macmillan, unlocking significant support to drive our ambitions for growth!
Posted 2 days ago
Closing in 7 days
Youth Endowment Fund, Multiple Locations (Hybrid)
£67,900 per year
We are looking for an expert with vast experience of Children's Services to join us as the Head of Change for Children's Services.
Posted 3 days ago
Caring in Bristol, Multiple Locations (Hybrid)
£33,380 - £36,730 per year pro rata
Lead the growth of unrestricted income across individual and major donors as well as overseeing our corporate and community fundraising
Posted 1 day ago
Hastings Contemporary, Hastings (On-site)
Circa £30,000 per year, dependent on experience
Posted 1 week ago
Caring in Bristol, Multiple Locations (Hybrid)
£33,380 - £36,730 pro-rata (depending on experience)
Sustain and grow our income from Trusts, Foundations and statutory grants through high-value funder relationships and MEL
Posted 1 day ago
Rethink Mental Illness, Lambeth (On-site)
£38,000 - £41,000 per year (plus £3000 London Allowance)
Posted today
The Snowdrop Project, Sheffield City Centre (On-site)
£28,000-£30,000 per annum pro rata
Be part of something life changing At Snowdrop Project we help survivors of modern slavery and exploitation rebuild their lives and thrive
Posted today Apply Now
Page 4 of 13
Leeds City Centre, West Yorkshire (Hybrid)
£35,000 per year
Full-time
Permanent

Using Anonymous Recruitment

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Job description

Job Description:

This is an exciting opportunity for a strategic, experienced and data driven CRM Manager to join the Projects, Data and Insight team at Heart Research UK and oversee the development, implementation, and optimisation of our Customer Relationship Management activities.

In this new role, you will play a pivotal part in developing the charity’s approach to CRM and database engagement. You will be responsible for segmenting audiences, automating communication flows, and driving supporter and non-supporter engagement, retention, and lifetime value.

Key Responsibilities:

  • CRM Strategy & Execution: Develop and execute CRM strategies to improve supporter and non-supporter engagement, conversion, retention, and loyalty.
  • Platform Management: Alongside the Director of Data, oversee the management and development of the systems which collect and process data, including the CRM database (Beacon) and other fundraising platforms
  • Customer Segmentation: Work closely with the Data Analyst to develop an understanding of supporter behaviours to create effective segmentation strategies for targeted marketing and fundraising efforts.
  • Campaign Management: Plan, launch, and optimise communication campaigns. Ensure consistent messaging and personalisation.
  • Automation: Build and manage automated workflows to onboard new supporters and beneficiaries and deepen and broaden their engagement with the charity.
  • Data Analysis & Reporting: Monitor CRM performance and KPIs; deliver actionable insights and recommendations to stakeholders.
  • Collaboration: Work closely with Marketing, Fundraising, Health Promotion and Education and Research teams to propose and deliver cohesive journeys and experiences.
  • Compliance: Ensure CRM practices comply with data privacy regulations
Application resources
Posted by
Heart Research UK View profile Organisation type Registered Charity Company size 21 - 50

We won't stop until there are no more deaths from heart diseases.

Posted on: 10 September 2025
Closing date: 01 October 2025 at 14:23
Tags: Business Intelligence, CRM, Data Analysis, Database Management, Information Management

The client requests no contact from agencies or media sales.