Head of safeguarding jobs in elm park, greater london
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Job Structure
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Reports to: Director of Learning and Impact
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Direct reports: Programme Leads, Programmes Coordinator
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Location: Haringey, with travel across London boroughs as required
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Hours: 40 hours per week (including 1 hour lunch break)
Benefits
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25 days annual leave plus 8 bank holidays, your birthday off, and an extra day per year of service (up to 5 additional days)
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Death in Service cover (up to 4x annual salary / fixed amount for part-time roles)
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Enhanced sick pay
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Eye care benefits for those using display screens
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Up to £750 annual CPD budget to support your professional development
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A dedicated wellness package promoting staff health and wellbeing
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Team building and transformation days to strengthen collaboration and personal growth
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Professional mentoring and ongoing supervision
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A comprehensive induction and training programme to help you thrive from day one
About Sister System
Founded in 2018, Sister System is a charitable organisation and an Open College Network (OCN) approved centre dedicated to empowering girls and young women aged 13-24 affected by the care system.
Our approach is co-designed with care-affected young women to ensure that their lived experiences continue to drive meaningful change and shape our progression. Built on proven therapeutic models, our long-term mentoring, accredited qualifications, and leadership development programmes strengthen resilience, confidence, and essential life skills.
Our model seeks to break intergenerational cycles by equipping young women with the tools to thrive and lead change. Through a strong sense of community, peer networks, and trusted adult relationships, we create clear pathways into education, employment, and socio-economic stability, supporting a life free from abuse.
Throughout her journey with Sister System, each girl participates in weekly one-to-one and group sessions focused on self-education and personal growth. These sessions explore the social and emotional transition to womanhood while building a supportive network of “sisters” who continue to empower one another during key life transitions. Our programmes are accessible to girls and young women at any stage of educational attainment, enabling all Sis-Stars to learn, grow, and thrive.
Our Programmes
All our programmes have been co-curated with young women in care and are built upon proven therapeutic models of intervention. We deliver a set of inclusive, empowering, enabling, and exploratory programmes. These focus on self-education, investigating the social and emotional impact of the transition to womanhood and creating a network of sisters who can continue to support each other's growth throughout key transitional periods. Our programmes are delivered in such a way that sisters at any stage of educational attainment can access, learn, grow, and thrive.
Job Purpose
Sister System is seeking an experienced and dynamic Head of Programmes to lead the operational delivery and continuous improvement of our mentoring, learning, and development programmes for care-affected girls and young women aged 13–24. The postholder will oversee the full programme cycle — from referral and assessment through to delivery, evaluation, and progression — ensuring all work is trauma-informed, evidence-based, and aligned with Sister System’s mission and OCN accreditation standards. Acting as the central link between the leadership team and delivery staff, the Head of Programmes will manage and develop a high-performing team, maintain quality assurance across all programme stages, and foster strong partnerships with schools, local authorities, and community organisations to drive measurable impact and long-term systemic change.
This role holds operational oversight of all programme delivery, team management, and quality assurance, ensuring that our work achieves its intended outcomes, aligns with our organisational strategy, and continues to grow in impact and reach.
Key Responsibilities
Programme Leadership and Delivery
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Lead the design, coordination, and delivery of all Sister System programmes, services, and activities in line with organisational aims and funder requirements.
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Oversee programme planning, scheduling, and annual mapping to ensure smooth delivery and strategic alignment across all three stages (Enable, Enhance, Empower).
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Work with the Safeguarding Lead to manage referral, assessment, and placement processes to ensure beneficiaries are appropriately matched to programmes and mentors, maintaining high standards of transparency and accountability throughout.
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Ensure all delivery follows Sister System's three-stage programme model, safeguarding standards, and quality expectations. Support programme delivery where needed, maintaining a visible leadership presence.
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Monitor the service user journey using Sister System's monitoring and evaluation tools and Salesforce CRM, working with the Head of Monitoring & Evaluation to track progress against work plans, indicators, and our evaluation framework.
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Conduct regular programme review meetings with team members and stakeholders to enhance information sharing, efficiency, and effectiveness of programme implementation.
Programme Quality and Impact
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Oversee programme quality assurance, including risk assessment of referrals, benchmarking, and monitoring of Development & Progress reports.
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Work with the Internal Quality Assurer to ensure delivery meets agreed quality standards.
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Maintain oversight of portfolios of work produced by learners and mentors towards their qualifications, in collaboration with the Learning & Development Lead and EET Progression Lead.
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Support the collection, analysis, and reporting of programme data to evidence impact and inform organisational learning.
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Play an active role in the impact evaluation cycle, managing and adapting programmes in line with outcomes and goals.
Operational and Team Leadership
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Lead and support the mentor team in effective caseload management, ensuring appropriate workload balance and delivery quality.
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Line manage key programme staff, providing guidance, support, and supervision in line with organisational policies. Support staff wellbeing and development, ensuring a positive working environment.
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Ensure timely completion of paperwork, reports, and monitoring requirements across all programmes.
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Lead regular team meetings, contributing to a reflective, learning-focused organisational culture.
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Support implementation of Sister System's performance management systems and processes.
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Ensure compliance with all relevant policies and procedures, specifically safeguarding, Child Protection Policy, and Code of Conduct.
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Encourage a culture of learning, creativity, and innovation. Maintain good team communication and dynamics, taking remedial action when problems occur.
External Partner Management
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Commission and manage a pool of external facilitators and delivery partners to meet agreed programme outcomes.
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Build and maintain strong relationships with referral partners, funders, and external stakeholders to support programme delivery and growth.
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Represent Sister System externally, promoting our model of culturally responsive, trauma-informed mentoring.
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Ensure all staff, partners, and stakeholders have clear understanding of Sister System's mission, vision, values, and policies, reflected in programme implementation.
Strategic Development and Business Growth
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Contribute to the development of Sister System's programme strategy, aligning delivery with the 3-year plan and long-term system change goals.
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Contribute to Sister System's strategy development and revision by providing feedback on programme reach, impact, and strategic planning.
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Identify opportunities for programme innovation and growth, including developing new partnerships and supporting funding applications.
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Support senior leadership in reporting to funders and partners, contributing to organisational learning and sustainability planning.
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Represent Sister System at sector events and forums to promote our work and influence best practice in mentoring care-affected young women.
Safeguarding
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Sister System places the highest priority on safeguarding and promoting the welfare of children and young people.
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The Head of Programmes will serve as a Designated Safeguarding Officer (DSO) with responsibility for safeguarding in the organisation, maintaining good knowledge of safeguarding guidance (including Keeping Children Safe in Education and Working Together to Safeguard Children) and related legislation (e.g., the Children Act 1989).
Person Specification
Essential – Knowledge & Experience
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Significant experience in programme management, delivery, and coordination within the charity/social impact sector
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Proven track record of managing multiple programmes or projects simultaneously, meeting targets and deadlines
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Experience of line management and team leadership, including supervision and performance management
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Experience managing relationships with external stakeholders, including funders, delivery partners, and referral agencies
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Experience in safeguarding and child protection, including handling disclosures and managing risk
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Knowledge of the challenges faced by care-experienced young women and the care system
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Knowledge of effective monitoring and evaluation approaches and impact measurement
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Awareness of equality, diversity, and inclusion principles in service delivery
Desirable
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Experience working with vulnerable young people, particularly care-experienced individuals or young women
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Experience in mentoring programmes or youth development initiatives
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Experience working with trauma-informed and culturally responsive approaches
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Experience of co-production or 'by and for' programme design with service users
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Experience in qualifications-based programmes (e.g., accredited learning)
Skills & Abilities
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Excellent programme planning, coordination, and organisational skills with strong attention to detail
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Strong analytical skills with ability to interpret data and use it to inform decision-making
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Excellent written and verbal communication skills
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Ability to manage competing priorities and work effectively under pressure
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Strong relationship-building skills with ability to work collaboratively across teams and with external partners
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Highly developed cultural awareness and ability to work well in an environment with people from diverse backgrounds and cultures
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Problem-solving skills with ability to adapt plans and respond to challenges
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Ability to lead, motivate, and support a team, fostering a positive and reflective culture
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Strong administrative and IT skills, including proficiency with databases and monitoring systems
Personal Qualities
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Passionate commitment to Sister System's mission of supporting care-experienced young women
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Strong alignment with Sister System's values and approach, including 'by and for' and trauma-informed practice
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Empathetic and non-judgemental approach to working with vulnerable young people
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Resilient and able to manage emotional demands of the role while maintaining professional boundaries
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Flexible and adaptable approach to changing circumstances and organisational needs
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Commitment to continuous learning, reflection, and professional development
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High level of integrity, professionalism, and accountability
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Able to maintain confidentiality and handle sensitive information appropriately
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You will demonstrate Sister System’s values: Tenacious, Solution-focused, Masterful, Collaborative and Evidence-based
Other Requirements
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Enhanced DBS check will be required for this role
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Right to work in the UK
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Willingness to work occasional evenings and weekends as required by programme delivery
Safeguarding and Safer Recruitment
Sister System is committed to safeguarding and promoting the welfare of all children, young people, and vulnerable adults. The successful applicant will be required to complete an enhanced DBS check and provide two satisfactory references.
Equal Opportunity Statement
Sister System is an equal opportunity employer. We welcome applicants from all backgrounds and lived experiences, and we are committed to fair, inclusive and transparent recruitment. If you need any reasonable adjustments during the application or interview process, please let us know.
Recruitment Process
The post will be advertised from 16th December 2025; applications will close on 12th January 2026.
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First round of interviews will be 22nd January 2026,
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Second round interview will commence from the week of 26th January 2025
We work alongside girls and young women aged 13-24 affected by care, offering her an early intervention mentoring and educational programme.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
What you’ll be doing
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Leading a high performing team, providing organisational leadership and working with colleagues across the organisation to ensure we achieve our shared aims.
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Setting the strategic direction for our content and channel activity ensuring it aligns with organisational priorities and audience needs.
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Driving digital channel performance and optimisation, including paid advertising, to maximise reach, engagement and conversion.
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Leading innovation across digital channels by identifying and adopting emerging technologies, techniques and industry standard best practice.
Who we’re looking for
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A technical and analytical expert with knowledge of successfully developing and measuring digital marketing and channel strategies, that drive reach, engagement and conversion.
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An outstanding creative with a deep understanding of UX and accessibility principles.
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A team leader and team player with excellent communication skills who thrives on working with teams across the organisation to achieve shared goals.
What we offer
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Hybrid working between home and Chelsea with occasional travel to Sutton.
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Flexible working around our core hours of 10am to 4pm
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27 days annual leave rising with length of service
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Up to 6% employer contributions subject to matched contribution from you (increasing with length of service)
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Training, support and development opportunities
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Access to the blue light discount scheme and other discounts opportunities
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Access to subsidised staff restaurants, on-site yoga and wellbeing classes, staff choir and much more
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Range of wellbeing initiatives including access to an employee assistance programme designed to save money and improve your physical, financial and mental health and wellbeing, access to free online GP appointments and free eye tests and contribution towards any glasses required for work purposes.
Inclusion matters
We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and walks of life.
If this sounds like the opportunity for you, we’d love to hear from you.
The Royal Marsden Cancer Charity raises money to improve the lives of people affected by cancer.
The client requests no contact from agencies or media sales.
This post will commence in January 2026 for the duration of a 7 month fixed-term contract subject to grant agreement signature.
Location: London WC1H - hybrid, flexible working - 20% of your time per month office based.
Join the Association of Commonwealth Universities (ACU) as Head of Assessment and use your extensive experience in assessment quality, education sector insight, inclusive safety, and operational control to lead the ACU’s contribution to the successful delivery of an education mobility scheme, working with a range of UK-based partners.
The ACU offers a unique opportunity to make a real difference in the higher education sector. We are one of the largest, most diverse international university networks, bringing together over 440 universities in over 40 countries. We support Commonwealth Universities to collaborate and to work together to build a more equitable and sustainable world.
The ACU Programmes, Business Development and International Mobility Team look after a portfolio of research capacity strengthening and education mobility programmes. These programmes are funded by a variety of internal and external funding sources and are often developed in collaboration with ACU member universities and other strategic partners.
The role
The Head of Assessment will lead the ACU’s contribution to the successful delivery of a major education mobility scheme, providing strategic leadership and robust contract management in collaboration with a wide range of UK-based partners (subject to funding being available). This pivotal role demands a results-driven professional with education sector insight and extensive experience in assessment quality, inclusive safety, and operational control. You should be capable of deploying effective tools to monitor progress, manage dependencies, and mitigate risks - ensuring full assurance to the ACU senior team and stakeholders.
Who are we looking for?
You will need:
• Degree level education (with post-graduate qualifications an advantage) or equivalent in professional experience.
• Significant project management experience at a senior level in an educational setting – professional track record and/or appropriate qualifications.
• Demonstrable experience of managing multiple priorities and work under pressure and to deadlines.
• Proven financial skills, with knowledge and experience of budget development, and financial monitoring and reporting.
• Experience of leading, empowering, and motivating teams to promote a high-performance culture.
• Understanding or interest of education sector (HE/Schools/FE/VET) in the UK.
• Strong commitment to widening participation and the values of the ACU – Collaboration, Creativity, Excellence, Equity
What to expect:
We see equity, diversity and inclusion as fundamental to our mission and we value the many different perspectives that people from all backgrounds bring to our collective performance (you can find more about our commitment to equity, diversity and inclusion and safeguarding on our website by clicking here). We believe in investing in all our people and creating cultures in which everyone can thrive.
We offer a fantastic package of benefits including:
• 27 days annual leave, 8 bank holidays (pro rata - part time employees) and 4 Christmas closure days
• Generous pension scheme – 5% employee contribution, 10% employer contribution
• Enhanced maternity, paternity, and shared parental leave
• Significant investment into your personal and professional development
• Regular social activities
• Health and wellbeing programmes
• Give as you earn charitable donations scheme
• Cycle to work scheme
• Interest-free travel season ticket loan
How to apply:
Apply via our recruitment portal, submitting your CV (maximum 2 pages) and online application form (maximum 1000 words) outlining how your skills, knowledge and experience meet the criteria for the role. Please include your motivation for applying.
Closing date: 4 January 2026 @ 23:45
Interview dates TBC
Interviews will take place virtually.
This is a uniquely positioned and exciting maternity-cover role offering you the opportunity to manage the Royal Institution’s YouTube channels and website. You will schedule video content to maximise channel growth and audience engagement, ensuring that our content is user-focused, engaging, and aligned with our strategic and charitable ambitions to ensure that science is for everyone.
Our digital team sees digital not just as a way to promote ourselves online, but to also bring thought-provoking science and our rich heritage to audiences worldwide, many of whom may never set foot in our iconic home in Mayfair.
Through our YouTube channel, we have already established ourselves as a world-leader in in-depth, longform science videos. Our monthly podcasts are growing fast, and we are striving to develop our online communities so that they reach new audiences and drive growth across all of our digital platforms.
You will be passionate about driving growth and monetising our YouTube channels. You will lead a team of video producers to manage the Ri’s programme of public and commercial filming, including YouTube films, livestreams and partner content, and be the main point of contact for our website across the charity.
If you have the following, we would love to hear from you!!
- Proven experience in managing a successful YouTube channel
- A background in digital product management and development, preferably including experience of managing a website
- Experience in project managing digital production projects
- A solid understanding of YouTube and/or Google analytics tools in revealing and applying insights to all output
- A deep understanding of the digital landscape and the ability and desire to keep informed of the latest developments and opportunities
- Experience of commissioning content for online publication and managing digital platforms
- Experience in people management and in managing the work of external agencies
Key Responsibilities
- Manage the Ri’s YouTube channels, developing a deep knowledge of YouTube’s platforms and algorithm, scheduling video content to maximising channel growth, audience engagement and video revenue through YouTube monetisation
- Manage the Ri’s YouTube membership programme, posting regular member updates, monitoring churn, and generally developing the product to provide a consistent and growing income stream
- Manage the Ri’s website platform and, in conjunction with Head of Digital, Marketing and Communications, develop a road map for future improvements to ensure all website developments are audience-focused and strategically aligned
- With the support of the Head of Digital, manage the day-to-day relationships with our website agency and other digital suppliers, including our YouTube partner manager, as well as discrete digital projects, to ensure our website, YouTube channel, and other digital platforms continue to grow and maintain a high level of quality for our users.
- With the support of the Head of Digital, manage the Ri’s programme of public and commercial filming – including YouTube films, livestreams and partner content – to ensure accessibility of high-quality science content for Ri audiences
- Line manage the Ri’s Video and Multi-media Producers and contribute to the senior leadership of the Digital and Marketing Team
- Lead on and implement the Ri’s website content strategy and calendar to manage, develop, create and promote user-focused content
- With the support of the Senior Marketing Manager, work with the Social Media Manager to ensure the Ri’s website content supports our mission and provides optimal and meaningful user journeys across our digital platforms
- Manage a cross-departmental group of website content creators from across the Ri to ensure the Ri’s digital content is accurate, user-focused and consistent in style and tone of voice
- Work with Head of Digital, Marketing and Communications to create and commission systems for monitoring, reporting and evaluating the Ri’s digital work to enable strategic, evidence-based and audience-focused decision making across the organisation
- Horizon scan for the latest trends and developments in digital media to help ensure that the Ri retains its place at the leading-edge of digital innovation in science communication
Skills & Experience
Essential:
- Experience in digital product management
- A deep understanding of the digital landscape and the ability and desire to keep informed of the latest developments and opportunities
- Experience of managing YouTube content via the YouTube CMS or YouTube Creator Studio
- Track record of online revenue generation
- Experience of creating and commissioning content for online publication and managing digital platforms
- Experience in project managing digital production projects
- Experience with using CMS (particularly Drupal)
- Solid understanding of YouTube and Google analytics tools in revealing and applying insights to all output
- Experience in managing the work of external agencies
- Relevant qualification or appropriate experience in digital content creation and platform management
Desirable:
- Experience in video and multi-media production, particularly scripting, filming and editing
- Experience in line management
- Experience of developing analytics reports
- Experience in digital content management and a solid understanding of the principles of digital content strategy
- Experience of using Google Tag Manager
- Experience of training colleagues in digital content creation best practice
- Strong understanding of the Ri’s mission and activities
- Understanding and experience of agile project management
- Experience of producing reports in Google DataStudio
- Experience of Salesforce CRM
- Degree level education or demonstrable equivalent experience
The Ri is a charity that brings the public and scientists together to share their interest and passion for science.

The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Kinship
We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to.
Together, let’s commit to change for kinship families.
About the role
Kinship is undertaking a major feasibility Randomised Controlled Trial (RCT) of Kinship Connected. This is aligned with recommendations set out in the Kinship Care Practice Guide published by Foundations (2024) and builds on evidence from the Kinship Navigator intervention of support for kinship carers in the USA.
This feasibility RCT is a complex, multi-partner programme involving:
- An active funding partner
- An independent evaluation team
- 5 participating local authorities (to be confirmed)
- Internal delivery teams and cross organisational services
- Kinship carers and lived experience subject experts
This role leads and supports the staff team delivering one-to-one navigator-style support to kinship carers as part of the Kinship Connected feasibility randomised controlled trial. You will ensure the team provides consistent, high quality, relational support that reflects Kinship’s values and trauma-informed practice.
You will work closely with the Mobilisation and Delivery Project Manager and will share responsibility for ensuring high quality performance across the feasibility trial. You will both work closely with the core project team and partners.
The Programmes Manager leads practice quality, staff development, safeguarding and relational delivery. The Mobilisation and Delivery Project Manager leads operational quality, systems, processes, data and compliance. Together you make sure the trial is delivered ethically, consistently and to a very high standard.
Key responsibilities include:
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Lead the day-to-day practice and relational delivery of the Kinship Connected (Navigator) support model.
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Support Kinship Family Workers to deliver high quality, trauma-informed and strengths-based support to kinship carers.
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Ensure clear case management, boundaries, risk management and reflective practice.
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Embed the delivery approach set out in the Intervention Protocol and Kinship Navigator Service Manual.
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Ensure equity, accessibility and inclusion in all aspects of delivery, with particular focus on minoritised ethnic kinship families.
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Maintain delivery tracking and operational dashboards.
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Provide high quality line management, reflective supervision and pastoral support to Kinship Family Workers
Essential knowledge and experience includes:
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Strong experience leading frontline delivery teams providing emotional, relational or social care support.
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Proven track record ensuring high quality casework, assessments, boundaries and risk management.
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Experience delivering strengths-based, trauma-informed and evidence-informed approaches.
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Substantial experience in line managing practitioners, delivering reflective supervision and supporting wellbeing.
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Experience leading high performing dispersed teams with confidence, consistency and compassion.
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Experience managing change and supporting staff through shifting delivery requirements.
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Strong background in safeguarding decision making, case discussions and organisational safeguarding culture.
What we’ll offer you
Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.
Kinship is committed to championing equality, diversity and inclusion. We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams. We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us.
Key dates:
Application deadline: 11.59pm, Sunday 4 January 2026
First interview: Friday 9 January 2026 (online)
Second interview:Wednesday 14 January 2026 (in-person, London)
How to apply
Respond on CharityJobs to these 5 questions, along with your CV:
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What is it about Kinship’s mission and values that motivates you to lead the delivery of relational support for kinship carers, and how would these values shape your approach as a Programmes Manager?
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Describe a time you led or supported a team delivering emotional or relational support. How did you ensure consistent, high-quality practice?
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Give an example of how you have developed or supported practitioners through reflective supervision, coaching or managing difficult practice situations. What approach did you take and why?
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Describe a situation where you had to make or support a safeguarding decision. How did you balance risk, judgement and support for staff?
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Tell us about a time you worked with a local authority, commissioner or another external partner to resolve a challenge or improve delivery. What did you do?
We are looking to fill this role quickly and reserve the right to close a recruitment campaign earlier than the advertised where we have received sufficient applications so please apply early!
Some tips for your application:
• Make sure you’ve read the job description and the essential requirements – make sure your application reflects those points in the requirements very clearly.
• Tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values above.
• Keep your response clear – use bullets points and short paragraphs if that helps. It will help the recruitment team to focus on your knowledge, skills and experience.
• Please do not use AI tools like ChatGPT to produce your answers. We use software to check, and your application will be rejected if you do.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.



The client requests no contact from agencies or media sales.
About the role
This role is accountable for playing a pivotal role in shaping the future of safe, high-quality safeguarding processes, procedures, reporting systems across Galop. It is also entrusted with reporting to the board, promoting a culture of safeguarding and learning from safeguarding incidents.
This is a high-impact and strategically significant position, ensuring the development and enhancement of safeguarding frameworks.
The post-holder will act as the organisation’s Deputy Designated Safeguarding Lead, with the Director of Services continuing to hold the Designated Safeguarding Lead role. The post-holder will also work closely with Heads of Service, service managers, senior leadership, trustees, and teams across the organisation to foster a culture in which safeguarding is deeply embedded and consistently prioritised.
This role holds the responsibility for delivering high quality operations, quality assuring and working on key cases
Due to the nature of the role, regular evening and weekend work may be required. Hybrid working is available, but it is anticipated that this role will be required to regularly work and attend meetings in the Galop building in central London.
For more information on this role please download the job description.
Location
Galop’s offices are located in London.
Hours
Full time (35 hours per week)
Contract
Permanent
Reports to:
Director of Services
Salary
This role is on grade B on Galop’s pay scales. The starting salary is scale point B1, which equates to £48,316.64 per year (including London Weighting of £4,212.01).
Closing Date
Applications should be submitted by 10:00am on 5th January 2026.
First round interviews will be held from week beginning 12th of January 2026 and will take place via Microsoft Teams.
Questions?
If you have any questions or would like to discuss the role further prior to application, please contact us.
REF-225 443
Applicants must be located within 2 hours travelling distance of Cambridge City.
The Charity and Our Vision.
For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces. We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035.
Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people.
We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.
Role Mission.
To ensure Scotty’s delivers high-quality, consistent, and scalable support to those affected by military-connected bereavement, by leading all aspects of service delivery.
You’ll own the structure, systems, standards, and team needed to deliver support across all four Family Programmes (SMILES, SUPPORT, STRIDES, and the planned START programme) and help ensure our support reaches the growing number of families who need us.
The key responsibilities of this role are:
Programme Operations & Service Infrastructure
- Overall accountability for the service provided to the bereaved military community.
- Leading, and working closely with, the Head of each delivery Programme to ensure all activities are impactful and meeting the needs of our community.
- Mapping and maintaining the full beneficiary journey across all programmes and cohorts (CYP and adult).
- Developing our first adult focused services and building them in line with the charity’s long-term vision to be supporting more than 25k bereaved people by 2035.
- Being the link between our service delivery and both internal and external technology partners to ensure our systems match, and meet the needs of, our processes.
- Alongside our Operations Team, lead the scoping of a full future CRM (Salesforce) rebuild and related beneficiary tech interfaces such as websites, future app development etc.
- Oversee the design of a 2026 ‘light’ CRM phase to support individual adult service delivery.
- Ensure that lived experience remains at the heart of our services.
- Accountability for Safeguarding within the organisation.
Team Leadership
- Support Programme Leads (e.g. Heads of START, SMILES, SUPPORT), providing direction and support as well as ensuring clarity of ownership and goals.
- Create a strong, empowering culture within the service (Families) team, aligned with The Scotty’s Way and shared leadership philosophy.
- Work with our Head of People to oversee service recruitment and onboarding.
Quality, Measurement & Improvement
- Define and embed service-level Success Measures (KPIs) across all activities ensuring we know what success looks like for all our activities.
- Collaborate with the Head of Research & Impact to ensure data collection is usable and meaningful.
External Partnerships & Collaborations
- Proactively develop senior-level partnerships with other military and bereavement charities, Armed Forces support organisations, and relevant service providers and stakeholders.
- Explore and propose strategic collaborations where they strengthen the support we offer to families.
- Ensure the new START (single point of contact) Programme becomes an active network-builder in the space.
- Represent Scotty’s externally at events, conferences, meetings etc within the sector.
Cross-Functional Collaboration
- Act as a key link to Outreach and Fundraising — providing insight and service stories to fuel content.
- Work with the Ops team to align delivery processes with systems, IT, and compliance.
- Support bid development and reporting for funders by sharing service insight and outcomes.
The 30-day goals for this role are:
- Build a deep understanding of Scotty’s mission, our audience, the services we provide, and strategic direction.
- Spending time with the Families Team and understanding everyone’s role within the charity.
- Understands the ‘as-is’ current situation for the charity’s service delivery.
- Start to document gaps, delivery inconsistencies, opportunities, risks etc.
- Understand the landscape we operate in, particularly the military and bereavement charitable environment.
- Fully align with the operating rhythm of the charity, leading team meetings, holding 1:1s, ownership of relevant OKRs, etc.
The 60-day goals for this role are:
- Has met with counterparts at key partner organisations.
- Has highlighted key organisations not currently partnered with to meet.
- Created a stakeholder holder engagement map for our service delivery.
- Visually mapped existing beneficiary journeys across our four Programmes.
- Began work (with Ops) on requirements for initial-phase CRM for adult services.
- Fully aligned plans and goals with existing Programme Heads, incoming Head of START Programme, and incoming Head of Research & Impact.
- Held one in-person session with Families team.
The 90-day goals for this role are:
- Visually mapped year one of adult services plus any proposed changes to existing services to create a final 2026/27 service ‘to-be’.
- Planned the launch of our new START navigating entitlements casework Programme
- Development underway of ‘Light’ CRM to launch adult services having supplied detailed brief.
- Taken full accountability for the success of our Family Programmes and associated impact.
- Attended 2-3 sector group meetings representing Scotty’s solo.
- Developed a stakeholder holder engagement plan with Head of PR & Comms.
About You
Must-Have
Senior experience in service delivery, operations, or programme leadership
Strong skills in team leadership and service system design
Ability to turn strategy into operational structure and rhythm
Confident working cross-functionally and building external partnerships
Nice-to-Have
Experience working with or supporting Armed Forces families
Familiarity with CRM system scoping and procurement
Experience launching new services or scaling delivery teams
Background in bereavement or mental health support
Additional Information
· The role may require occasional evening or weekend work
· Enhanced DBS check required
· Travel will be required to events and team training days
The Scotty’s Way
At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:
1. Families Come First
2. Everyone a Supporter, Every Supporter a VIP
3. Love What You Do
4. Remember, Every Day
Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.
When Applying:
Please submit your CV, along with a covering letter detailing your experience and what excites you about this role. Please ensure you clearly annotate which role you are applying for in the email title. Closing date: Friday 16th January. Due to resource and time constraints, we are unfortunately unable to provide feedback for every application received and will only contact candidates shortlisted for interview.
Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.
We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.
We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.
The client requests no contact from agencies or media sales.
Applicants must be located within 2 hours travelling distance of Cambridge City.
The Charity and Our Vision.
For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces. We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035.
Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people.
We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.
Role Mission.
To lead the creation and delivery of Scotty’s new navigating entitlements casework (START) Programme, a single point of contact service designed to support anyone affected by military-connected bereavement.
This is a hands-on, pioneering role. You’ll help shape the infrastructure, recruit and lead a small squad of caseworkers, and ensure that everyone in the bereaved military community receives compassionate, personalised, and well-coordinated support.
The key responsibilities of this role are:
Service Design & Delivery
- Working closely with the Head of Service, lead the operational planning and phased rollout of the START Programme
- Develop and refine service model, workflows, triage criteria, and beneficiary journeys
- Own the SPOC offer, ensuring clear onboarding, needs assessments, support plans, and follow-up
- Ensure the service is trauma-informed, inclusive, and responsive to beneficiary feedback
- Manage your own caseload alongside Programme Head responsibilities.
Team Leadership & Development
- Help recruit and then directly support 1 initial caseworker (with potential to grow team in 2027 depending on demand)
- Provide coaching, oversight, and reflective practice opportunities for squad members
- Create a strong squad culture that reflects The Scotty’s Way and encourages personal growth
- Lead START Programme Daily Huddles
Collaboration & Partnership
- Build strong referral pathways with external organisations (military & non-military charities, NHS, social care)
- Become the charity’s expert on navigating entitlements for the bereaved community.
- Work collaboratively with other Programme leads to ensure consistency, shared learning & efficient internal referrals
- Support the Head of Service in forming partnerships that enhance START’s offer
Monitoring & Evaluation
- Track and report on beneficiary engagement, support outcomes, and follow-up actions
- Use insights, working with the Head of Research & Impact, to adapt and improve the service over time
- Ensure CRM records are complete, accurate, and used to inform delivery decisions
Contribution to Charity-Wide Goals
- Feed into cross-functional projects including Outreach, Fundraising, and Strategy
- Act as a representative of Scotty’s at sector events or external meetings where appropriate
- Support content development by sharing anonymised stories, insights, and themes
The 30-day goals for this role are:
- Built a deep understanding of Scotty’s mission, our audience, the services we provide, and strategic direction.
- Worked closely with the Head of SUPPORT to understand the history of Scotty’s helping families navigate entitlements, including reviewing current and recent cases.
- Began to map the key stakeholders, partners and organisations (including statutory, charitable and others) for casework in the START Programme.
The 60-day goals for this role are:
- Scoped and met with key stakeholders.
- Worked with Head of Service to map the new casework (START) programme and beneficiary journeys.
- Worked with the Head of Service and the Head of Impact to ensure that processes are in place to monitor the outcomes and impact of the new START Programme.
- With the Head of Service, supported the design of a light CRM for initial use in START casework.
- Drafted all other necessary processes and procedures for casework including safeguarding, triage, wait time limits etc.
- Drafted a training plan for new START caseworkers.
The 90-day goals for this role are:
- Launched the new START Programme.
- Built strong partner networks for any needed referrals or information gathering to support casework.
- Created a road map of future Programme releases (e.g. new services within the programme, themes, cohort specific activities etc).
About You:
Must-Have
Experience in service delivery, casework, or personalised support services
Ability to lead a new programme from concept to delivery
Strong team leadership and relationship-building skills
Excellent organisational and communication skills
Nice-to-Have
Familiarity with military family life or bereavement support
Background in adult mental health, social care or wellbeing services
Experience in service co-design with users or lived experience groups
Safeguarding knowledge or training
Additional Information
· The role may require occasional evening or weekend work
· Enhanced DBS check required
· Travel will be required to events and team training days
The Scotty’s Way
At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:
1. Families Come First
2. Everyone a Supporter, Every Supporter a VIP
3. Love What You Do
4. Remember, Every Day
Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.
When Applying:
Please submit your CV, along with a covering letter detailing your experience and what excites you about this role. Please ensure you clearly annotate which role you are applying for in the email title.
Closing date: Friday 16th January. Due to resource and time constraints, we are unfortunately unable to provide feedback for every application received and will only contact candidates shortlisted for interview.
Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.
We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.
We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Could you lead a multi-disciplinary team to deliver excellent casework and oversee the production of high-quality evidence to drive lasting systemic change for those impacted by harmful health practices in immigration detention?
About Medical Justice
Medical Justice works to uphold the health and associated legal rights of people in immigration detention and provides medical evidence, so the devastating health harms of detention are understood and acted on.
About the role
Casework and clinical evidence are at the heart of everything Medical Justice does. We assist vulnerable people mistreated in immigration detention and the evidence we produce forms the basis of our advocacy work to secure lasting change.
As Head of Clinical Evidence & Casework, you will play a key role in strengthening and developing our ability to reach more people in detention. Leading a team of Caseworkers, employed and volunteer Clinicians and Interpreters, you will oversee the development of high-quality medical evidence, facilitate access to healthcare for people in detention, and collaborate closely with our Advocacy team and external organisations to challenge and end medical mistreatment in immigration detention.
For full role information and the person specification please see the candidate pack.
Recruitment at Medical Justice
Medical Justice has an organisational commitment to improving the representation of people with lived experience. We recognise that some potential candidates who bring lived experience that we need may have had less opportunity to develop a track record in these roles. We are keen to look beyond the traditional review of your qualifications and work experience. Whilst the fact that your lived experience will be of relevance, there will be no expectation that you talk about your personal experiences.
We are part of the Experts by Experience Employment Initiative. The network supports inclusive recruitment of people with lived experience of the UK asylum or immigration system. If this is your experience, you can find useful resources on the Experts by Experience Employment Initiative website.
How to apply
Please read the Candidate Pack and when you are ready to apply, click the CharityJob Apply button below. You’ll be asked to submit a CV and answer a few application questions about your relevant skills and motivation.
Closing date Tuesday 20 January 2026, 23:30 GMT.
First round interviews will take place w/c 9 February, second round interviews w/c 23 February.
We look forward to receiving your application.
The decision to short-list you will be based on the information you provide in the application form. You need to show how you meet the requirements of the job description and person specification. You may find it helpful to draft of your answers to the application first.
The person specification in the candidate pack describes the skills and experience needed for the role. You should address as many of the criteria as possible. We suggest give specific examples which show that you have them.
If you have gaps in paid employment, your job history may be less important than some other responsibilities or experience which you have had recently. Make sure to include experience gained outside full time employment.
We uphold health rights of people in immigration detention and provide medical evidence, so the devasting health harms are understood and acted on.
The client requests no contact from agencies or media sales.
The Freedom Fund
The Freedom Fund is a global non-profit dedicated to ending modern slavery. Since 2014, we’ve invested over $100 million into frontline organisations and coalitions, helping to shift power to local actors and create lasting systems change. Our new strategy doubles down on this commitment, investing in anti-slavery movements, fostering collaboration, and working as a trusted partner to the incredible people and organisations driving this work forward.
Safeguarding Manager
This is a key role in the Freedom Fund’s Safeguarding Manager will work closely with colleagues to lead efforts to build internal capacity and embed strong, inclusive safeguarding practices throughout our work. You’ll coordinate a network of safeguarding focal points and champions across teams and geographies, helping ensure safeguarding is an active, everyday part of our organizational culture.
Interview process: 2 stage interview process: week commencing 5th January 2026
Please see the job description for all details.
The client requests no contact from agencies or media sales.
Salary: £58,504.00 per annum plus a company car
Location: Home based with regular travel across England and Scotland including visits to shops and Old Street
Contract: Permanent
Hours: Full time 37.5 per week
Closing date: Wednesday the 14th of January at 11:30pm
Interviews will be taking place on the 23rd and 27th of January online
Are you a resilient, adaptable leader with proven experience in multi-site retail operations? Shelter is looking for a Head of Retail Operations to join our Retail Senior Leadership team in this exciting new role.
You’ll provide hands on operational leadership while driving long-term planning, systems improvement and service transformation – shaping the future of Shelter Retail to fuel our fight for home.
About the role
This brand new leadership opportunity offers the chance to shape the future of Shelter’s retail operations across England and Scotland.
You will bring strategic vision and operational authority across Shop Support & Buying, E-Commerce Reselling, Store Development, Retail Acquisitions and Retail Operations. As a senior representative you will champion the vital role our shops play as income generators, brand touchpoints and community assets that fuel the fight for home.
With proven experience of leading diverse teams, managing budgets and driving operational excellence you will inspire colleagues, strengthen communication across our shop network and ensure our estate operates consistently, compliantly and sustainably. Above all, you will drive accountability, collaboration and continuous improvement to help Shelter maximise its impact across England and Scotland.
About you
You’ll bring extensive senior leadership experience in multi-site operations, with a provide record of driving performance and commercial success. Skilled at leading diverse teams across operations, buying, projects and support functions, you will balance strategic vision with hands-on delivery.
Be confident navigating complex organisations and influencing senior stakeholders, you’ll also offer robust project management and property operations expertise, from shop openings to system rollouts. Financially astute you are comfortable with budgets, KPI’s and commercial modelling and thrive when leading through change and complexity.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About the team
The senior leadership team is in period of transition, laying the foundations for the next three years as Shelter retail grows its presence across high streets in England and Scotland, ensuring to embed operational excellence in everything we do. With over 200 staff members and 2000 volunteers across 80 shops, spanning community, furniture and boutique outlets – our central team of 20 supports shop colleagues to maximise income and profitability to fuel Shelter’s fight for home.
How to apply
Please click ‘Apply for Job’ on the advert. You are required to submit a CV and a supporting statement with responses to the points in the About You section of the job description of no more than 350 words each. Please provide specific examples following the STAR format.
- We create change and align behind our strategy
- We enable decision making
- We prioritise diversity and have an inclusive and open mindset
Any applications submitted without a supporting statement will not be considered
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Join Shaftesbury – Where every role adds up to a life well lived
We’re looking for a Head of Individual Giving to join our dynamic Fundraising and Communications team — a passionate group of people who want to make a difference. If you’re strategic, creative and driven, this is your opportunity to play a key role in Shaftesbury’s work.
At Shaftesbury, we’re more than a disability charity — we’re a team dedicated to helping children, young people and adults live full, flourishing lives. Guided by our values of being Open, Enabling, Inclusive and Courageous, we deliver personalised care and support that changes lives every day.
Please note this role does not qualify for visa sponsorship.
The client requests no contact from agencies or media sales.
Harris Hill is delighted to be working with a dynamic, values-led arts and culture charity to recruit a Head of Venue Operations.
Permanent | 32 hours per week (4 days) | London (multi-site)
Salary: Circa £45,000, with flexibility for exceptional candidates
This organisation is known for transforming spaces into vibrant, community-focused cultural venues, supporting artists, experimental programming and inclusive night-time culture across London. The Head of Venue Operations will play a critical role in ensuring these venues operate safely, sustainably and to a consistently high standard.
The role
Reporting to the senior leadership team, the Head of Venue Operations will have strategic and hands-on responsibility for the organisation’s public-facing venues, including cafés, bars, event spaces and late-night cultural sites. Managing a team of Venue Managers, you will oversee day-to-day operations, compliance, staff leadership, financial performance and guest experience across multiple locations.
A key early priority will be leading the operational launch of a new venue, acting as interim Venue Manager during its establishment phase before transitioning to a permanent management structure.
This is a senior operational role requiring both strong systems thinking and an ability to lead from the front in busy, public environments.
Key responsibilities include:
- Leading and line-managing Venue Managers and operational teams across multiple sites
- Embedding consistent operational systems, policies and procedures
- Overseeing licensing, health & safety, safeguarding and late-night compliance
- Ensuring excellent customer experience and inclusive, welcoming venues
- Managing budgets, staffing costs, stock control and financial reporting
- Supporting live events, performances, nightlife and community programming
- Playing a central role in opening and launching new venues
- Championing staff wellbeing, development and inclusive working practices
About you
You will bring significant experience managing complex venues, bars, cultural spaces or late-night operations, with a strong understanding of licensing and compliance. You will be a confident people manager, comfortable leading multi-site or large teams, and able to balance commercial awareness with community and artistic values.
Experience within the arts, charity or community sectors is highly desirable, as is a genuine commitment to accessibility, inclusion and grassroots culture.
For more information, please send your CV to
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics
The Ogden Trust is a family charitable trust which supports the teaching and learning of physics. The Trust delivers professional development programmes for teachers of physics across England, supports schools and multi-academy trusts to improve their physics provision and works with universities to support high-quality physics enrichment.
Job scope
Head of Teacher Support leads a team delivering professional development for teachers of physics across England. The team manages a range of professional development programmes covering Early Years to Key Stage 5. The postholder will have specific responsibility for the strategic leadership and management of the team as well as managing delivery of external funding contracts.
Remote working and other flexible working arrangements will be considered.
The client requests no contact from agencies or media sales.
Head of Surveying and Minor Works (Surveying, ADR & Legal Disrepair)
Hackney Council
Repairs & Maintenance | Climate, Homes & Economy Directorate
Salary: £70,860 - £78,860 (Inclusive of Market Supplement)
Goodman Masson is delighted to be partnering with Hackney Council to recruit a Head of Surveying and Minor Works, a senior leadership role driving standards, compliance, and resident-focused service delivery in one of London’s most dynamic boroughs.
This is a key role leading the Council’s surveying function and its Legal Disrepair and ADR service, ensuring that homes are safe, compliant, and well-maintained while minimising disrepair liability and safeguarding the Council’s legal and financial position. You will oversee a team of area surveying managers and the Legal Disrepair/ADR Manager, providing strong technical leadership, strategic direction, and operational oversight across complex caseloads.
You will lead the management of all legal disrepair matters, working closely with legal teams, contractors, and internal partners to reduce risk, improve case outcomes, and strengthen early intervention. A core responsibility includes establishing robust processes to address damp and mould, ensuring effective investigation, timely resolution, and compliance with Awaab’s Law.
As the technical lead for surveying, you will oversee defect diagnosis, property inspections, quality assurance, and compliance with building regulations and safety standards. You will develop clear policies, streamlined systems, and accurate reporting frameworks, ensuring a consistent and high-quality approach across all localities.
The role also demands confident leadership, strong performance management, and a commitment to continuous improvement. You will mentor and develop your teams, support cultural transformation, and ensure services are delivered in line with Hackney’s values of inclusion, accountability, and openness. You will be a key voice in resident engagement, representing the service at internal and external forums, contributing to locality planning, and ensuring residents are well-informed and supported throughout the repairs and disrepair process.
We are seeking:
• Senior leadership experience in surveying, legal disrepair or complex housing repairs services
• Strong technical surveying expertise with advanced defect diagnosis skills
• In-depth knowledge of disrepair legislation and risk mitigation
• Experience managing damp and mould cases and delivering compliance with legal frameworks
• Proven ability to lead and develop multidisciplinary teams
• Strong communication and stakeholder management skills, including experience working with legal professionals
• Financial awareness and experience managing budgets and contractor performance
• Commitment to delivering equitable, resident-focused services
This is a rare opportunity to lead a high-profile service area with real impact on residents’ safety, wellbeing, and housing quality across Hackney.
For further information or to apply, please contact [email protected]