Head of service contract programmes jobs

JOB DESCRIPTION

Title: National Programmes Manager

Hours: 35 hours per week

Accountable to: Director of Membership

Salary: £37-42k depending on experience

Location: SW1P 3RB United Kingdom

Work Type: Hybrid (2 office days)

Overview

Mothers’ Union (MU) was established in 1876. It is a worldwide women-led movement with over four million members in 83 countries. Some 40,000 of our members live in Britain and Ireland and put their Christian faith into action in communities’ by delivering projects and programmes that bring hope and build resilience.

Mothers’ Union is unique. We do not work alongside communities; our members and volunteers work inside communities. From small initiatives to national programmes our aims are to stop poverty, violence, and injustice by supporting the vulnerable and to strengthen family life by nurturing relationships that are loving, faithful and respectful.

Each member subscribes to the same values; the moral and ethical codes that are central to the ways in which we operate:

• We are firmly rooted in a voluntary ethos centred on mutual respect and collaboration.
• Our governance, leadership, and programmes are driven by and undertaken by members within their own communities worldwide; and
• We work with and welcome to the movement, people of all faiths and none.

Our Britian and Ireland members may be part of a branch or a parish membership, which sits within a Diocese, which reports to a Province. These Provinces and Dioceses follow the Anglican Church structure.

We are a diverse and inclusive movement who form groups, become friends and supporters outside of the church structure, together with a host of active volunteers all championing the work we do.

Job Purpose

The role of the central charity is to facilitate member support and the successful operation of the charity, lead strategic projects that work to ensure the longevity and sustainability of the global movement and to support the delivery of impactful work in communities that meet our aims.

Like many membership organisations, we need to focus on turning membership decline into membership growth. This role evolved from and is an integral part of the “Reimagining MU” project, where we looked at opportunities to secure the future of the movement.

The post holder will work directly with members and across the charity leading campaigns and programmes that help and support the communities in which we serve, drive membership growth, increase valued engagement and income opportunities, promote Mothers’ Union within the Anglican Church, and build effective relationships with external partners and organisations.

This role will lead the implementation of a suite of existing and new Britain and Ireland programmes which include domestic abuse, social justice, and family issues. Also, to look at new programmes and to manage continual programme reviews. These Mothers’ Union National Programmes are being adopted as best practice frameworks for successful community outreach projects by members in the communities in which we serve. It is envisioned that in resourcing and standardising existing work, these robust programmes will serve as vehicles for volunteer and member recruitment in dioceses in Britain and Ireland and be able to secure strategic partners and external funders to support our work.

Main responsibilities

Programme Development, Implementation and Review – Britain and Ireland

1. Work with the Director of Membership on the continued development, implementation and review of a member-informed national suite of Mothers’ Union programmes.

2. Research, review and develop new member resources, packs, and policies and manage access.

3. Work with the wider Membership team on the design, implementation, and delivery of new membership growth models.

4. Work with the Communications team on campaigns and programme branding and promotion.

5. Procure and manage relationships with programme strategic partners and funders.

Membership Engagement and Support

1. Manage relevant Communities of Interest (representative membership groups) for the different programmes.

2. Contribute campaign materials, articles, written printed and web content as required.

3. Support the membership by overseeing programme enquiries, and delivering resources, communications, webinars, podcasts, and events as required.

4. Working with the Membership Engagement Manager to ensure membership growth is reflected in the programme frameworks as an intended outcome.

5. Working with the Director of Membership and the wider membership team to deliver annual and regional events and conferences including the Annual Gathering, Provincial meetings, networking, and celebratory events.

General 

1. To manage existing national programmes; and to successfully framework and resource new MU campaigns and community outreach work into standardised, resourced and branded national programmes that are adopted and utilised by members and attract strategic partners to enhance successful outputs and increased income for the charity.
2. To work across the charity on supporting the incorporation and delivery of membership and income growth targets and initiatives in the outputs of relevant areas of work.
3. To produce and provide reports and resources as required for the Director of Membership.
4. To undertake any other duties as requested by the Head of Membership.

Work Ethos

Integrity lies at the heart of Mothers’ Union and in our voice and actions, we aim to be:

· Respected.

· Effective.

· Accessible.

· Clear.

· And innovative approach.

Staff are expected to reflect these core values in their own personal characteristics. Post holders are expected to be able to demonstrate:

1. A level of competence appropriate to the demands of this post.
2. The ability to conduct work in keeping with high professional standards and in accordance with Mothers’ Union’s Aims, Objectives, and Values.
3. A clarity of communication.
4. A collaborative and constructive style of operating, respecting colleagues and volunteers and their contribution.
5. An understanding of or commitment to the Christian faith.

Person Specification

Candidates’ demonstration of the skills and qualities below will be assessed through the application form/CV and at interview.

Experience/skills

Essential

Desirable

Programme Development

Demonstrated project management and programme development experience.

A project management qualification.

Experience of working in a membership organisation in the design and delivery of member-informed services and support.

Policy and Advocacy

Experience of campaign, policy, and advocacy work.

Experience in the fields of domestic abuse, faith and discipleship, social justice, and family issues.

Membership Support

Experience working directly with customers/members.

Event management experience.

Computer and IT skills

MS applications. Zoom/Team meeting platforms. Survey software. Social media posting. CRMs.

Publisher and design software.

Qualifications

Education

Educated to degree level.

Personal Attributes

Organisation

The role sits within a Membership function. Ability to work in a team and self-direct as required, effectively prioritise workload and meet deadlines and timescales.

Communication

Good verbal communication skills – ability to engage effectively and confidently with a wide range of stakeholders.

Produce high quality, accessible, valued, and impactful resources, and documents.

Excellent writing skills – ability to tailor to various audiences clearly and concisely; to identify and summarise key messages.

Personal characteristics

Flexible, with the ability to use own initiative.

Ability to work competently and confidently with volunteers, external partners, the clergy, and a wide range of stakeholders.

Team player – ability to work with others and to contribute within a team.

The ability to conduct work in keeping with high professional standards and in accordance with Mothers’ Union core values.

An understanding of or commitment to the Christian Faith

Knowledge and approach

A broad understanding of issues affecting faith and family life today.

The ability to take a creative and lateral approach to thinking about social problems.

A proactive attitude and enthusiasm to learn and grow in the role.

Research skills

Ability to collate, analyse, and synthesise data and use this in the development of support and services.

Ability to gather, manage and use a large quantity of information, research and reports effectively.

Ability to interpret statistics, survey data and quantitative and qualitative data effectively.

How to Apply

If you are interested in this position, please apply by sending your CV and a Cover Letter via e-mail. 

The Cover Letter should clearly outline how your skills match the main responsibilities of the role.

Application Deadline

The closing date for applications is midnight on 17th November 2025. Due to the number of applications we receive, we may not be able to individually respond to each applicant. If we do not contact you within 4 weeks from the application deadline, then unfortunately you have not been shortlisted for this position. We aim to get in touch with the shortlisted candidates after the application deadline.

Equal Opportunity

Mothers’ Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.

Values and Behaviours of Mothers’ Union staff

 MU Staff Team Values

· Respectful.

· Supportive.

· Open.

· Adaptable.

· Solutions Oriented.

Below are examples of behaviours which show the values in practice.

Value 1: Respectful

· Being a role model, treating people with respect, both in speech and action.

· Reacting to situations and requests in a professional, calm and timely manner.

· Being sincere in understanding another person’s perspective.

· Being considerate of others’ time and concerns.

Value 2: Supportive

· Working as a team to meet collective goals and embrace shared perspectives.

· Building effective working relationships across the whole organisation.

· Celebrating successes and create a positive team spirit.

· Sharing personal knowledge, skills and experience with others to help them develop.

Value 3: Open

· Being open to constructive feedback.

· Celebrating differences and recognising everyone’s contribution.

· Engaging with stakeholders and seeking their views and feedback to improve.

· Being self-aware, reflecting on the work we do, how we do it and how it affects others.

Value 4: Adaptable

· If within capabilities, adapting to changes even if outside usual duties.

· Treating every experience as an opportunity to learn and develop.

· If possible, being flexible and responsive to the changing priorities of the organisation.

· Agreeing appropriate deadlines for work and meet them.

Value 5: Solutions Oriented

· Employing creativity by thinking outside the box to overcome challenges.

· Sharing views and driving continuous improvement.

· Encouraging colleagues to share alternative perspectives and ideas.

· Seeking solutions to solve problems.

Equal Opportunity

Mothers’ Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.

Right to Work

Employment right to work checks are mandatory and a legal requirement to work in the UK before you are employed.

DBS Checks

This vacancy is subject to a DBS check if you are successfully selected.

Safeguarding Policy

Mother’s Union has its safeguarding principles embedded in all services we provide in Britain & Ireland. Mothers’ Union is committed to promoting a safer environment and culture for all involved in our projects, programmes, initiatives and activities. So that this can be achieved, it is essential to understand that this policy applies to everyone working on behalf of Mothers’ Union in Britain & Ireland, namely senior managers, board of trustees, paid staff, volunteers, members, affiliates and contracted consultants.

Diversity & Inclusion

Mother’s Union is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds to apply for this role. As such we particularly welcome applications from people with various backgrounds. We are committed to being an inclusive and welcoming place to work to achieve greater results for the community we support. We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.

Head of Programmes is a key role with significant scope to grow as the charity evolves. You’ll lead on the day-to-day delivery of our programmes, including our largest single programme, Maths Circles: a small-group-based maths enrichment programme engaging talented young mathematicians nationwide. You will coordinate a large community of volunteers as well as our in-house team of part-time and freelance staff to deliver an excellent experience for students, parents, tutors and partners.

You will need to be genuinely enthusiastic about using our CRM and Google Sheets to track progress and excited about martialling the charity’s data to communicate clearly with colleagues, partners and trustees. You will take ownership of programme reporting and KPIs, using insights to identify and implement delivery improvements and demonstrate impact.

You will communicate regularly with our diverse community – including speaking directly to young people and parents to resolve issues, recruiting and training education professionals and meeting with partners to organise and manage projects. Beyond programme delivery, you’ll play a crucial part in fundraising, communications, recruitment and planning and will occasionally deputise for the Foundation Director in representing the charity externally.

Key Responsibilities

• Lead the design, delivery and continuous improvement of programme operations
• Drive impact by setting, monitoring and reporting on KPIs (e.g. attendance, retention, satisfaction) whilst sharing insights with partners and funders
• Coordinate and support a team of part-time staff, freelancers and delivery contractors
• Lead communications with parents, students, tutors and external partners
• Act as Deputy Designated Safeguarding Lead (training provided)
• Support fundraising, charity development and strategic planning
• Support recruitment and onboarding of staff, volunteers and collaborators
• Contribute to newsletters, social media, and other communications content 

You should apply if:

• You’re motivated to make a difference in the education sector
• You’re excited to work flexibly as a senior member of a small, growing team
• You’re a “builder” with the energy and impetus to make things happen

Essential criteria:

• Genuine enthusiasm using spreadsheets and other tools to track and demonstrate progress
• Excellent written and verbal communication skills with diverse audiences (young people, schools, partners, funders, etc.)
• Experience in education, youth work or the charity sector
• Experience building and managing projects independently
• Belief in the power of education to transform lives
• Right to live and work in the UK

Desirable criteria:

• Knowledge of safeguarding practice
• Experience in programme monitoring and evaluation
• Experience in fundraising or business development

Safeguarding

Tutorfair Foundation is committed to safeguarding and promoting the welfare of its staff, volunteers and the young people we support. All staff are expected to share this commitment. The successful candidate will be required to provide two satisfactory references and complete an Enhanced DBS check.

Head of Programmes
United Way UK
Home-based with frequent national and international travel and overnight stays around 2-3 times a month. The ideal candidate will be based close to good transport links and able to get to London easily, with access to a car and/or a full clean driving licence
Salary £42,000 - £45,000 based on experience
12-month contract with potential for extension
Full-time, with flexible working
Excellent benefits including annual leave of 25 days per year plus bank holidays, increasing by a day annually for each year of service up to 30 days and 6% employer pension contribution

Charity People are delighted to be partnering with the United Way UK, a charity which believes that all individuals should be empowered through opportunity and resources to reach their true potential, to recruit a Head of Programmes.

United Way is a global organisation that supports local communities around the world in more than 40 different countries. Communities all over the world face similar challenges, but each one requires a unique approach to solving them. United Way UK was established in 2014 and harnessing experience and learnings from United Way Worldwide, UWUK uses local knowledge and global expertise to implement the very best programmes for communities across the UK and is constantly evolving to meet the needs of the times.

Driven by the local community, UWUK works with charity partners, businesses and individuals to provide everything a community needs to thrive (education, financial stability and health), providing support in the form of funds, time and expertise. UWUK funding is privately sourced so that the charity is driving new revenue to the voluntary sector.

The Head of Programmes leads UWUK's talented delivery team and works closely with the CEO on relationship development and strategic planning. As part of a small team (UWUK is currently five staff members), the Head of Programmes will be a strong team player and problem solver, with initiative, reliability and high emotional intelligence.

Key responsibilities

* Programme design, delivery and growth: You ensure the successful delivery of programmes, monitor and report on impact, oversee the budget and ensure compliance with safeguarding, data protection and charity regulations. You will support the growth of programmes by creating, developing and writing proposals, and travel throughout the UK to support project delivery.
* Partnership development: You will scope, develop and secure partnerships across sectors, building and maintaining strong relationships with funders, partners, schools and charities across the UK and support the organisation of fundraising events, campaigns and other fundraising activities.
* Line management: You will line manage the programmes team (x 2 posts), supporting professional development, conducting performance reviews, and promoting strong team moral and wellbeing.
* Operations and strategy: You will support reporting to United Way UK Board of Trustees, United Way Worldwide and UK regulators, as well as work closely with the CEO on strategic planning and implementation.

What we're looking for

The successful candidate will demonstrate the following essential skills and experience:
* Experience in programme management, stakeholder engagement and partnership building, with strong relationship skills combined and a natural ability to cultivate positive relationships with internal stakeholders, charity partners, prospects, funders, corporates, volunteers and internal partners
* Strong project management skills with ability to manage diverse tasks and priorities with attention to detail and accuracy.
* Experience of monitoring and evaluation to collect feedback from stakeholders and continually improve and learn from programmes and report to funders.
* Solid communication skills, in both written and oral English, with the ability to present to stakeholders and write compelling project proposals.
* Experience working in the charity sector or within corporate social responsibility.
* Experience managing staff, including supporting professional development, conducting performance reviews, and promoting strong team moral and wellbeing.
* Experience in volunteering, either working with, or leading volunteer programmes, or being a volunteer.
* Experience either leading or supporting proposal writing for programme delivery.
* Advanced Microsoft Office skills, including Excel, Word, Outlook and PowerPoint.
* Full driving license.

The successful candidate will demonstrate the following personal attributes:
* Self-motivated and results-driven
* Proactive and responsive
* Ability to work on own initiative and as part of a team
* Collaborative work style and positive team player.
* Commitment to the core mission, values and work of UWUK.

As UWUK is a small organisation, the ideal successful candidate may also have fundraising experience although this is not essential.

The UWUK team are passionate about their mission and delivering results and have a caring, trusting, collaborative and close-knit culture, based on shared values and respect. This role is home-based, but you will be able to travel regularly across the UK, at least 2-3 times a month and be willing and able to easily attend meetings in London on a regular basis. Travel is covered but you will need to be able to be based with easy access to a major transport hub.

How to apply

If you would like to apply, please upload your CV using the link below in the first instance. Jen D'Souza from Charity People will be in touch with the full details about the job and how to apply. The deadline is 9am Tuesday 11 November. The interviews will take place online w/c 24 November. The ideal candidate will be able to start in December and at the latest in mid-January. We will be hosting a webinar on Friday 7 November at 1pm for candidates interested in the role (this will be recorded and shared if you are unable to attend).

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Salary: £35,000–£42,000 per year (starting salary typically at £35,000 with progression based on performance and experience)

Contract: Permanent

Location: Islington (EC1V 4NB) and Barking (IG11 8GR)

About the role

We’re looking for someone who shares our passion for promoting youth voice, believes in the power of education to drive change, and thrives in a collaborative, values-led team. You’ll bring a proactive, solutions-focused mindset and the ability to balance strategic thinking with day-to-day operational delivery.

Additionally, this role will play a key part in the development of our youth offer and the creation of online resources for teachers and schools. As part of a small charity making a big impact, you’ll help ensure Ben’s legacy continues to reach and inspire thousands more young people across London and beyond.

Key Responsibilities

Youth Programmes Management and Delivery

• Manage the operations of the charity’s youth programmes in London including our two Choices & Consequences exhibition sites, Youth Ambassador Programme and other projects.
• Deliver inspiring, high-quality workshops and help train others by modelling best practice and supporting their development
• Work closely with the team to maintain consistently high standards across all our programmes, playing a key role in quality assurance and continuous improvement.
• Take the lead on specific projects as needed, helping us grow and evolve our youth work in line with our mission.

Programme Development

• Assist with the review, shaping and strengthening our youth programmes by using insights from young people and service user feedback to inform ongoing development and improvement.
• Review, design and create engaging learning resources in collaboration with the Head of Programmes, including youth programmes and online resources for teachers and schools.
• Use feedback and evaluation data to support learning and improvement across the charity, and produce clear, insightful reports for internal use, stakeholders and funders.

People Management & Development

• Induction, training, development, performance management and line management for two direct reports (Youth Programmes Officers)
• Induction, training development and performance management of freelance facilitators and actors
• Work with the Head of Programmes to provide training to youth programmes delivery staff

Advocacy and Engagement

• Promote the work of the Ben Kinsella Trust and identify new leads and wider engagement in our workshops
• Represent the views of the Ben Kinsella Trust by speaking at public events
• Carry out any other reasonable duties in line with the role, as requested by your line manager, to support the smooth running of the charity

Person Specification

We actively encourage people from a variety of backgrounds with different experiences, skills and stories to join us and influence and develop our working practice. We recognise the value a diverse workforce brings to a small charity, and we are especially keen for people currently underrepresented in our charity and the wider sector to apply.

While we’re looking for candidates with the skills and experience listed, we know no one is perfect in every area. If you meet some of the criteria, we’d still really love to hear from you. Please feel free to reach out for a friendly chat about the role and your application.

Experience & Qualifications

• Experience in a similar/equivalent role in youth work, teaching, or programme/project management
• Significant experience delivering workshops, education, youth programmes or training to a diverse range of young people
• Experience in training adults or colleagues
• Experience of successful collaborative working with senior managers, practitioners, and stakeholders
• Experience of leading and managing teams, freelance or part time staff
• Experience of designing and creating learning resources and youth/education programmes
• Experience of programme and project management

Skills and Knowledge

• An effective educator, with the ability to empower and educate young people to achieve ambitious learning outcomes
• An understanding of knife crime, youth violence and other key current issues affecting young people
• Ability to work independently, with initiative, able to manage multiple priorities and projects effectively
• Programme and project management skills with an organised and proactive approach
• Written and verbal communication skills with attention to detail
• Familiarity with the youth work, education and charity sectors

Key Attributes and Values

• Passionate about making a difference – committed to preventing knife crime and improving outcomes for young people
• Empathetic and youth-centred – able to build trust and create safe, inclusive spaces where young people feel heard, respected, and supported
• Committed to equity and inclusion – values and actively promotes diversity, inclusion, and fairness in all aspects of work
• Reflective and open to learning – committed to personal growth, welcomes feedback, and continuously seeks to improve practice

Benefits

• Flexible working opportunities where possible
• 27 days annual leave plus 8 bank holidays (rising to 30 days and 33 days after 5 and 10 years’ service, respectively)
• Contributory pension scheme
• Cycle to work scheme with the Green Commute Initiative
• Personal development opportunities

How to apply

If you would like to apply for this role, please submit a CV and supporting statement, outlining how you fulfil the person specification (experience, skills and knowledge, key attributes and values) for this role.

Applications close: 10th November at 3pm

Interview schedule:

• 1st stage, 20th and 21st November (virtual)
• 2nd stage 27th and 28th November (in person)

To lead and deliver Richmond CVS’s support services for voluntary, community and social enterprise (VCSE) organisations across the borough. This includes providing high-quality advice, training, and development support, alongside managing key projects and coordinating external consultants.

The role is central to strengthening the VCSE sector, with a focus on organisational development, fundraising, and governance. It also involves working closely with statutory partners including Richmond Council and the South West London Integrated Care Board (ICB), ensuring that VCSE organisations are well-positioned to engage with and influence local systems.

The postholder will also lead the design and delivery of new initiatives, including externally funded programmes, and will have the opportunity to shape and evolve the role in response to emerging needs.

Key Responsibilities

Service Delivery & Development

Provide tailored advice and support to VCSE organisations on governance, fundraising, income generation, and strategic planning.

Lead the development and delivery of training programmes, workshops, and resources.

Support organisations to strengthen their legal structures, policies, and compliance.

Promote inclusive and accessible service delivery.

Leadership & Strategy

Provide strategic leadership for RCVS’s capacity building and project work.

Contribute to organisational strategy and planning.

Represent RCVS at external meetings, networks, and partnerships, including with statutory bodies.

Project & Programme Management

Manage capacity building projects, ensuring delivery on time, within budget, and to agreed outcomes.

Monitor and evaluate project impact, producing reports for funders and stakeholders.

Lead the development and delivery of consultancy projects, including scoping, contracting, and oversight.

Manage relationships with external consultants to ensure quality and consistency.

Line Management

Lead and support a small team, coordinating workplans and fostering collaboration.

Support staff development and performance

Partnerships & Stakeholder Engagement

Build and maintain relationships with local partners including Richmond Council, South West London ICB, local and national funders, and other infrastructure bodies.

Facilitate networking and collaboration across the VCSE sector.

Act as a key point of contact for external engagement and partnership development.

Encourage digital innovation through partnerships and shared learning.

Operational & Financial Oversight

Contribute to budget planning and financial monitoring for capacity building and project work.

Lead on income generation for RCVS’s development work, including identifying funding opportunities, contributing to bids and contracts, and managing funded programmes.

Ensure compliance with relevant policies and procedures, including safeguarding, data protection, and health & safety.

About the role ofHead of Principal Donors

As Head of Principal Donors, you will lead and manage the Foundation’s philanthropy programme, working closely with our senior leadership team and our founder to personally cultivate and steward the Foundation’s principal donors. This includes overseeing our recently formed Accelerate Circle – a select group of visionary philanthropists who help drive the Foundation’s fundraising through their networks.

In this role you will:

• Develop and deliver the Foundation’s philanthropy strategy, playing an active
  leadership role in the successful delivery of income growth from UHNWI and
  HNWIs
• Develop the Accelerate Circle of patrons and deliver a solicitation strategy to
  expand membership and grow our community of donors and supporters
• Provide exceptional stewardship to existing donors and cultivate new donors
• Work closely with our founder and their office to design, plan and deliver highROI engagement such as income-generating dinners or paid speeches
• With the Director Fundraising and Communications, develop annual plans and
  budgets, along with longer term forecasts for income from individuals
• Work proactively with our Communications and Programmes teams to identify
  and create funded or high-return opportunities to gain visibility in key markets
• Support staff to deliver and, where appropriate, lead on fundraising and
  cultivation events and donor trips
• In consultation with the Director, lead on financial reporting for philanthropy
  income, advising on risks and opportunities, producing regular reports of
  income against plans and forecasts, and monitoring day to day income tracking

Our ideal candidate is: 

• Experienced in cultivating and stewarding high-net-worth individual donors – with a proven track record of securing six or seven figure donations
• Capable of developing and delivering a successful philanthropy strategy
• Comfortable and experienced working with high profile individuals and senior volunteers including managing development boards, giving circles or other forms of peer-to-peer fundraising approaches
• Excellent at managing relationships and able to successfully influence people at all levels with clear and persuasive communication

We have an exciting opportunity to join Bristol Animal Rescue Centre as Head of Operations.

Job title: Head of Operations
Location: Bristol Animal Rescue Centre, 48-50 Albert Road, St Philips, Bristol BS2 0XA
Contract: Permanent
Hours per week: Part time, 28 hours per week (out of 35 hours FTE). To be worked usually within the hours of 8am and 5pm Monday to Friday with consideration of team requirements. Flexibility in hours required on occasion (e.g. trustee’s meetings 6/pa usually in evening and occasional staff and volunteer meetings outside of standard hours).
Salary: £45k – £49k per annum, pro rata - depending on experience

The Head of Operations is a key member of the Senior Leadership Team (SLT), responsible for leading on facilities management and health and safety across the organisation, as well as coordinating animal care services, across clinic, animal home, and community support teams.

About Us:

Our mission is to ensure that animals in need within our community receive the compassion, care and respect they deserve. We are committed to helping, healing and homing animals for as long as they need us.

About the role:

We’re seeking an experienced and motivated Head of Operations to join our Senior Leadership Team and play a central role in shaping and delivering our mission to improve the lives of animals, and the people who care for them.

As Head of Operations, you will lead and coordinate our operational services, including our Animal Home, Veterinary Clinic and Community Pet Support programmes. You’ll also have strategic oversight of facilities management, health and safety and ensure compliance with key regulations and best practices.

You’ll:

• Lead, inspire and support a multi-disciplinary team of managers and professionals
• Drive strategic and operational excellence across animal welfare services
• Ensure effective facilities management and a robust health & safety culture
• Deliver strong financial management across operational budgets
• Collaborate with colleagues, trustees and partners to achieve Bristol A.R.C.’s charitable aims

This is a wide-ranging and rewarding leadership role where no two days are the same – from supporting rescue and rehoming work, to ensuring our facilities and teams are operating safely and effectively.

About you

You’ll be an experienced senior manager who combines strategic thinking with hands-on operational leadership. You’ll bring:

• Proven experience at senior management level, including line management
• Strong track record in strategy, project and budget management
• Expertise in health & safety, facilities or operations management
• Excellent relationship-building, communication and problem-solving skills
• A collaborative, proactive and compassionate leadership style
• A genuine passion for animal welfare and making a positive impact

Experience in the animal welfare or charity sector would be an advantage, but we welcome applicants from a range of operational backgrounds who share our values.

Application closing date: Midnight on 30 November 2025

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please.

Based at our Head Office in Leatherhead, Surrey, KT22 0BX

Status:       Permanent

Salary:       Band 8b, £65,241 - £75,441, per annum, would consider band 8c, (up to £78,450 per annum), dependent on experience, plus 5% London Fringe Allowance (capped at £2,118 per annum)

Hours:       Full-time, 37.5 hours per week, Monday - Friday, 09:00 - 16:30, hybrid, 2 days in office, 3 days at home

________________________________________________________________________________

About Us:

Combat Stress is the UK’s leading mental health charity for veterans. For over a century we’ve been helping former service personnel deal with issues like post-traumatic stress disorder (PTSD), anxiety and depression. Today we provide specialist treatment and support for veterans from every service and conflict, focusing on those with complex mental health issues related to their military service. We provide a range of community, outpatient and residential mental health services to veterans with complex mental health problems. We provide services in-person, and via phone and online.

About the role:

In this role, you will lead in creating a culture in which all aspects of clinical governance are embedded to ensure that our commitment to deliver effective high quality care is continuously maintained, providing a safe, effective and rewarding experience for veterans throughout the recovery journey.  You will lead on our audits and complaints functions; by ensuring we remain compliant with statutory clinical regulations and ensuring that if veterans have cause to complain, their complaints are dealt with in a timely and professional way and the organisation learns from when things go wrong. The successful candidate will have excellent leadership skills enabling them to inspire, motivate and influence colleagues across the organisation. The ability to communicate effectively across all levels and disciplines is essential; as is the requirement to travel to our other sites.

We continually strive for excellence in all that we do and therefore this post requires a dynamic and inspirational leader who will take a pragmatic approach to the challenges that lie ahead.  We are looking for a highly driven individual with credible and demonstrable experience in quality and clinical governance, who is passionate about the work Combat Stress undertakes. We would expect you have experience in working in mental health services – whether in the NHS, voluntary or private sector.

This is an excellent opportunity for someone who wants to stand out and make a difference in a national role for a unique and high-profile mental health charity.

This role is subject to a DBS check.

As a healthcare environment, and for the health and wellbeing of our staff, veterans and visitors, we encourage everyone at Combat Stress especially professionals that are veteran facing  to take up the offer to be fully vaccinated against Covid-19

What we offer:

You will work within a reputable charity that is constantly evolving to meet the needs of our veterans, that has a fantastic cause and a committed follower base.

Benefits:

•          30 days annual leave plus bank holidays and an additional increase to 33 days annual leave upon 10 years continuous service, plus bank holidays. 

•       Competitive stakeholder pension scheme - contributions matched up to 11% of salary

•       Discount shopping vouchers

•       Access to the Employee Assistance Programme

•          Flexible working

•          Access to Blue Light Card scheme

•          Death in Service Scheme

Head of Finance and Corporate Services

Make your next step a meaningful one.

This is an opportunity for an experienced finance professional to step into a senior role with purpose. The charity is growing, investing in its future and looking for a skilled and proactive leader to shape finance, strengthen operations and support long term sustainability.

Location: Billericay, Essex

Salary: £50,000 to £55,000

Contract: Full time, Permanent (flexible options available) Hybrid working

About the Role

This is a fantastic opportunity for someone ready to take their first step into a Head of role, or an established manager looking to make more of an impact. You will report directly to the Director responsible for Corporate Services and work closely with the Chief Executive, Trustees and senior team.

You will take ownership of all areas of finance including planning, reporting, controls, systems and compliance. You will also provide leadership to the Hydropool and Maintenance Managers, ensuring safe, efficient and cost-effective operations.

It is a varied role where you will lead financial strategy, improve processes, and play a key part in organisational growth and service development.

What You Will Do

• Lead financial planning, management and reporting
• Produce budgets, management accounts and forecasts
• Advise senior leaders and Trustees on strategy and performance
• Improve financial systems, controls and processes
• Oversee facilities and maintenance operations
• Manage the commercial performance of the hydropool service
• Line manage a small, dedicated team

About You

You are a qualified accountant (ACA, ACCA, CIMA or CIPFA) with strong financial management skills and the confidence to communicate clearly at all levels. You do not need to have worked in a charity before. What matters is that you bring:

• Excellent financial reporting and analysis skills
• Experience improving systems, processes or controls
• The ability to explain financial information to non-financial colleagues
• A proactive, curious and collaborative approach
• Strong communication and relationship building skills

What’s on Offer

• A senior, high-impact role in a values driven organisation
• Flexible working options and a supportive culture
• Blue Light Card and Cash Health Plan
• Employee Assistance Programme
• Free on-site parking
• Ongoing professional development and training
• Pension scheme

If you are a finance professional looking to lead with purpose and influence meaningful change, we would love to hear from you.

Other roles you may have experience of could include Finance Manager, Financial Controller, Senior Finance Business Partner, Finance and Operations Manager or Head of Finance. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We're looking for an organised, confident and resilient Head of Compliance and Building Safety to join our Property Services Team located at our Head Office in Islington.

£65,000.00 per annum, working 35 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The Head of Compliance and Building Safety will lead the strategic management and operational delivery of Look Ahead's compliance functions, encompassing Building Safety, Fire Safety, Gas Safety, Water Hygiene, Lift Safety, Electrical Safety, and Asbestos Management.

The working pattern for this role is as follows:M7, T7, W7, T7, F7

What you'll do:
* Lead, develop and coach the Compliance and Building Safety team to deliver high-quality, customer-focused services.
* Oversee statutory compliance across building safety, fire, gas, water hygiene, lifts, electrical systems, and asbestos.
* Manage service contracts and remedial works, ensuring value for money, regulatory compliance, and minimal disruption to residents.
* Act as the lead reporting officer to external bodies including the Regulator of Social Housing and MHCLG.
* Develop and implement policies and inspection programmes aligned with the Building Safety Act and other legislation.
* Monitor contractor performance, resolve disputes, and ensure health and safety standards are met across all sites, working in collaboration to manage the quality of all fire remedial works completed by external contractors.
* Manage budgets, procurement, and contract delivery, ensuring financial accountability risk management, and service excellence so programmes are delivered on time and within budget.
* Promote safeguarding, equality, and data protection across all compliance activities.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
* High level of communication skills both written and verbal.
* Highly motivated.
* Well organised and the ability to manage multiply programmes concurrently.
* Ability to self manage and prioritise, demonstrating ability to reach sound evidence-based decisions.
* Good Customer service skills.
* Good analytical and problem-solving skills.

What you'll bring:

Essential:
* Extensive knowledge and expertise of Health and Safety Regulations and including in gas servicing, asbestos management, mechanical and electrical compliance requirements, and other relevant regulations and standards within housing portfolios and fire safety for compliance.
* In-depth understanding of the Building Safety Act and the Fire Safety Act and aware of all current regulations and legislation regards fire safety

Desirable:
* Recognised qualification building construction, Chartered Member of the Institution of Occupational Safety and Health (CMIOSH). A property/building related specialism MCIOB, MRICS, BIFM, MIFSM or Health & Safety. Building Related Degree is desirable.

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our webiste for full Job description

We Are Family is hiring!

We Are Family is an extraordinary peer support community for adopters and prospective adopters. We’re there for parents throughout their adoption journey. Online and in person, our parents’ groups, events, resources, podcasts and talks offer mutual support, information and inspiration to adopters and those considering adoption. We are the leading peer support community for adopters  across Greater London and the Home Counties, and offer digital-membership nationally; we have ambitions to scale our in-person services provision significantly over the coming years. You can find out more about us here.

As Community Programme Manager, you’ll join our independent adoption support charity, oversee our volunteer, peer support and event provision.

This is an excellent opportunity for a highly organised ‘self-starting’ individual with experience of working with user-run communities. You will use your strong relationship-building skills to proactively engage WAF members and volunteers, to continue providing peer-led support and to create new opportunities for adopters to connect across the UK.

Key Details:

Role type: Permanent

Reports to: Head of Operations

Direct Reports: You will work closely in partnership with our Associates & Volunteers

Working Pattern:  2.5 days / 18.75 hours per week, including occasional evening and on-site work.

Salary: £30-35K FTE

Location: Remote / Home-working; this role can be based anywhere within the UK with periodic meetings and visits, mainly to London / South East, at least quarterly.

Perks of Working at WAF:

· Become a part of a personable, visionary team creating positive impact on a daily basis

· Flexible working

· Home Working Allowance

· Occasional in-person working in London; travel and lunch expenses covered

· Competitive salaries with room for growth

· Professional development opportunities

· Seasonal socials

ROLE DESCRIPTION:

Key responsibilities include: 

• Engagement with our Members
• Supporting our Volunteers
• Managing our Peer-led Groups and In-Person Activities
• Overseeing our Peer Support Training and Supervision
• Nurturing Partnerships
• Delivering Impact
• Contributing to Communications
• Championing our Advocacy efforts
• Collaborating with our Board and Committees

Person Specification: 

ESSENTIAL

• Demonstrable experience coordinating / managing multiple projects or programmes
• Experience of working with beneficiaries and / or volunteers
• Excellent written and verbal communication skills
• Skills in identifying and prioritising workload with the ability to work to deadlines and budget
• Comfortable working independently, operating good judgement on when to seek guidance and support
• Strong IT and / or aptitude to learn software skills (see below)
• Resourceful and adaptable
• Empathetic and supportive
• A ‘hands-on’ and collaborative mindset

DESIRABLE

• Lived experience / interest in supporting those connected with any of the following: early trauma, adoption, the care system, advocating for people from underserved communities.
• Lived experience / interest in supporting families
• Experience of working within a peer support network
• Experience of co-producing projects with beneficiaries / volunteers
• Experience with using multiple software packages (We work across the following software – training provided as necessary: G Suite, MS Office, Zoom, Trello, WordPress, Mailchimp, Canva, Buzzsprout, Google Analytics).

To Apply:

If the opportunity to join an exciting, rapidly growing charity appeals to you as someone able to make a valuable contribution, we would love to hear from you!

Please download our full application pack for further details and instructions on how to apply.

Deadline to apply: Midnight at Sunday 23rd November 2025
Start Date: ASAP

Please note that applications are received and reviewed on an ongoing basis, therefore an early application is advised.

Further information can be found via our website.

One of the great strengths of We Are Family is that we are volunteer and member driven, and we represent a diverse community of adoptive parents. We particularly welcome applicants from Black, Asian and minority ethnic backgrounds to ensure that the organisation can benefit from this diversity of experience.

High Trees Community Development Trust is seeking an experienced and passionate Head of Children, Young People & Families (CYPF) to join our senior management team and lead one of our core service areas.

This is an exciting opportunity to oversee a wide-ranging CYPF service that directly supports over 400 children and young people each year, and many more through partnerships. You will lead the newly redeveloped Tulse Hill Adventure Playground, ensuring it thrives as a hub for children, young people and families, alongside a portfolio of impactful programmes including school-based mentoring, young leaders’ programmes, family stay-and-play, and peer-led social action.

Supported by our Adventure Playground Manager and a team of youth and play workers, this is an incredibly exciting time for the service – the newly built structures, alongside a small animal area and a growing area, are ready to build an ambitious service around that meets the needs and interests of local children and families.

High Trees is also the lead partner in Building Young Brixton (BYB) – a consortium of 10 youth organisations working with 2,000 young people across Lambeth – which you will coordinate, alongside contributing to the Lambeth Peer Action Collective.

Our Head of CYPF plays a key leadership role that combines strategic oversight with hands-on involvement. You will bring significant experience in youth or community work, with the skills to manage multifaceted services, lead teams, and build strong partnerships with local organisations, schools and statutory bodies. By working closely with our team and partners, you will help ensure that children and young people in Lambeth have the opportunities and support they need to thrive.

Our incredible interim Head of Service will be happy to arrange an informal chat with interested candidates to discuss the day to day responsibilities of the role.

About High Trees

Based in Tulse Hill, High Trees has been rooted in the local community for over 27 years. We delivery community action, employment, education, youth services and community research, working in partnership with local people and local organisations, to build stronger communities and create meaningful change. We are recognised for our collaborative, long-term approach and our ability to adapt and respond to the issues that matter most to local people.

About the role

As Head of Children, Young People and Families, you will:

• Lead and inspire our Children, Young People and Families team to deliver high-impact, community-led work.
• Oversee a portfolio of projects and contracts, ensuring they are delivered to time, budget, and quality.
• Build and strengthen partnerships across the sector to support children, young people and families in Lambeth.
• Act as Designated Safeguarding Lead for CYPF services and partnerships.
• Contribute as a member of High Trees’ senior management team, helping shape organisational strategy and drive our ambitions across all service areas.

About you

We are looking for someone who brings:

• Significant experience in working with Children, Young People and Families.
• A proven track record of leading teams and managing complex projects.
• Excellent communication and partnership-building skills across diverse stakeholders.
• A strategic but practical approach with the ability to balance day-to-day delivery with long-term vision.
• A passion for place-based working, collaboration, and advocating for the needs of children and young people.

Why join us?

This is a rare opportunity to take a senior leadership role in a values-led organisation at a time of growth and ambition. You will play a pivotal role in shaping CYPF services and ensuring that children and young people in Lambeth have the opportunities and support they need to thrive.

Jangala is seeking an organised, enthusiastic Programme Associate to support the delivery of our connectivity programmes across the UK and internationally. This role will be part of the core team working to ensure that our projects reach the communities who need them most, supporting partners, improving programme processes, and contributing to Jangala’s organisational learning as we aim to deliver socially impactful internet to 4 million people by 2030.

This is a unique opportunity for a candidate who is comfortable with an outward facing role, seeking new opportunities for Jangala to support the connectivity needs of organisations in the UK and across the world and supporting our community of more than 300 existing partners who are using Jangala’s connectivity solutions to connect underserved communities and people without access to the internet.

You will work directly with nonprofit partners, communities, and internal teams to ensure our technology is deployed effectively, challenges are resolved quickly, and programme outcomes are captured and communicated. You will have an eye for detail and can bring a systematic approach to coordinating core Jangala processes and systems. 

About Jangala

Jangala is a technology charity dedicated to providing essential internet access globally, with the goal of  connecting 4 million people to the internet  by 2030. Founded in 2015 as a volunteer initiative providing Wi-Fi to 5,000 people in the Calais Jungle refugee camp, Jangala offers a unique approach through its novel connectivity solutions, and takes great pride in its strong partnerships with international aid actors, grassroots organisations and public bodies. To date, we have directly connected 100,000 individuals in 36 countries.

We are driven by a vision of equalising technology for everyone, and are fully committed to addressing the realities of digital exclusion and the fragilities of internet connectivity, both in the UK and around the world. As a non-political, non-governmental registered charity, we focus on bridging the digital divide and enhancing connectivity resilience.

Since our full-time founding, we’ve made a significant impact through innovative technology and robust partnerships. Big Box, our rugged connectivity champion,  generates Wi-Fi in critical and challenging environments from connecting refugee camps in Eastern Africa to community hubs across the UK. Get Box, developed rapidly during the COVID-19 pandemic, ensures that digitally excluded households and individuals are able to  stay connected to the internet, whatever their circumstances. 

Details of the role
You will play a key role in supporting the management  and scaling of Jangala’s programmes in the UK and internationally. Reporting to the Head of Programmes, you will be part of Jangala’s programmes department, which leads the delivery of our donor-funded work, deploying Jangala’s award-winning technology and developing and nurturing partnerships with grassroots organisations, charities, local authorities, and international agencies.

Supporting Jangala’s community of existing partners who are using Big Box and Get Box technology to connect communities will also be an important part of what you do. The role will also involve building new partnerships, research, coordination and working with data-driven systems, ensuring that our connectivity solutions reach the people and communities who need them most. 

Key responsibilities will include:

• Conducting research about and doing outreach to prospective partner organisations

• Onboarding new partner organisations in line with Jangala’s due diligence processes

• Organising and running  check in calls with partners

• Monitoring and replying to queries which come through Jangala enquiry and partner support email accounts, including for routine partner management and troubleshooting

• Inputting administrative data to Jangala’s partner management and monitoring and evaluation platforms

• Information gathering for funder reports and proposals

• General monitoring of equipment usage on the field on our telemetry systems

• Organising events and partner visits

• Writing content for social media and website

• Delegated project management tasks

• Deputising for the Programme Manager when required

The person we're looking for

We are open to applicants from a variety of professional backgrounds, but the ideal candidate will have experience in project coordination and working in multi-stakeholder projects, as well as a passion for digital inclusion and social impact.

We understand that many people, especially women, people from ethnic minority backgrounds, or other underrepresented groups, only apply for jobs when they feel they meet all the criteria. If you don’t match every point but are inspired by Jangala’s mission and excited to work on programmes that help some of the world’s most digitally excluded communities, we want to hear from you.

Core Requirements:

• Excellent inter-personal skills and service-minded approach  to supporting partner organisations

• Comfortable in working on remote partnership engagement in a diverse, international environment

• Strong organisational and administrative skills, with the ability to contribute to and maintain partner management platforms, project trackers, and reporting tools

• Excellent communication skills, with the ability to collaborate effectively across teams, with partners, and with funders

• Ability to manage competing priorities and work while maintaining attention to detail

• Commitment to Jangala’s mission and values

Desirable Requirements:

• Experience in the technology, humanitarian, UK charity, or international development sectors

• Familiarity with project management tools such as ClickUp or similar

• Experience with handling data and conducting analysis and research

• Experience with writing content for websites and social media

• Willingness to travel occasionally for project-related work

• Multilingual skills, particularly French, Spanish, or Arabic

Important details

This is a 6 month Fixed term contract with the opportunity to extend.

Jangala’s office is based in London and operates a remote-first working policy. Travel to our London office will be required for collaborative work at least once a week.

We are committed to creating an environment that attracts, motivates, and supports the best people from all backgrounds. This includes:

• Flexible working (general arrangement is one day in the office per week)

• 29 days of paid leave a year, on top of paid bank holidays (in a normal year that’s 37)

• Quarterly bonus assessed on a whole team level

• 5% employer pension contribution

• Gender inclusive office facilities

• Free gym and climbing membership

• Potential shadow share options in future commercialisation

• Enhanced parental leave

• A real focus on learning and development with each person having an L&D budget

• Yearly opportunities to volunteer and gain on-the-ground experience of the impact Jangala is having in communities and disaster areas

• Team days out

• A hiring process that emphasises experience, talent and motivation, rather than academic qualifications or CV specifics

We welcome applications from people of all gender identities, ages, sexual orientations, nationalities, religious beliefs or none. We particularly encourage applications from groups traditionally underrepresented in the technology and charity industries.

The salary range for this role is £31,000-£34,000 per annum, with consideration for part-time arrangements.

We are seeking a values-driven professional for a 12-month role (open to employees or freelancers) to lead income generation and marketing that grows our social businesses and deepens our impact on women’s health and wellbeing. 
By driving growth across our women’s-only gym and studio, café, and meeting spaces, you’ll help create more opportunities for women to thrive and support our goal of achieving long-term financial sustainability by 2029. 

Job title Head of Income Generation and Marketing

Salary £60,000 

Reports to  CEO 

Time commitment Full-time (35 hours per week) with some evening and weekend work 

Start date  5th January 2025 

Contract type - 12 months

Applicants must have the right to work in the UK.

We would consider a freelance contract

Location  - London Bridge – option to work 1 day a week from home

About the organisation 

Our vision is a society where equity is the norm, where all women’s voices are heard, and where their health and wellbeing rights are respected and met.

Our mission is to create kind spaces where, as women, we focus on our health and wellbeing, support each other and challenge injustice 

Strategic objective goals: 

Together as women: 

We create kind, nurturing spaces where we connect and improve our health and wellbeing 

We create bespoke opportunities where we improve our understanding of ourselves and support each other through life’s big changes 

We support each other to build confidence in our voice, use it to transform our lives and challenge the injustices we experience 

The Bridge is a women’s health and wellbeing charity based in Southwark, one of London’s most diverse yet disadvantaged boroughs. Founded over 90 years ago, our purpose is to create spaces where women of all ages and backgrounds can connect, improve their health, and build resilience. 

Our building brings everything under one roof: a women-only gym, a welcoming café, a range of wellbeing programmes covering all aspects of women’s lives, and specialist support groups for all sections of the community. Together these services offer accessible, affordable opportunities to look after both body and mind, while tackling social isolation and inequality. 

We work together with communities who often feel left behind, offering a friendly, accessible place to turn to whatever their individual needs or circumstances. Over the decades, The Bridge has been a constant in people’s lives, even as the area around us has faced both growth and hardship. 

About the role

The Head of Income Generation and Marketing will play a pivotal role in strengthening the financial sustainability and social impact of our organisation. This 12-month position—open to both employees and consultants—will lead the development and implementation of a comprehensive income generation strategy across our three social businesses: our women’s-only gym and studio, our community café, and our meeting room hire service. 

Working closely with the leadership team, the postholder will identify new income opportunities, enhance the visibility and market reach of our social enterprises, and ensure that all business activity aligns with our mission to improve women’s health and wellbeing. They will also support marketing and outreach for our wider women’s health and wellbeing programmes, helping to grow participation and community engagement. 

This role is both strategic and hands-on—ideal for a results-driven professional who combines commercial acumen with a deep commitment to social purpose. By driving growth in our social businesses and expanding our audience reach, the Head of Income Generation and Marketing will directly contribute to closing our organisational deficit by 2029 and amplifying our social impact 

Our social businesses: 

The Gym – Movement, Confidence, and Connection 

Our women-only gym provides a safe and empowering environment for over 600 women to move, learn, and thrive. Led by trauma-informed trainers with expertise in women’s health, it offers 29 weekly classes that prioritise confidence, joy, and holistic wellbeing rather than weight loss. The gym embodies our commitment to preventative health and creates an inclusive community where women of all ages and backgrounds can focus on their strength, resilience, and self-care. As a cornerstone of our trading model, it sustains our mission while directly advancing it. 

The gym has seen significant growth in both membership and the breadth of its offer, establishing itself as a trusted and empowering space for women’s health and wellbeing. With excellent member retention rates and a strong reputation for inclusivity, safety, and quality, the gym is now well positioned for its next stage of development. We see substantial potential to expand its reach, increase profitability, and deepen its social impact by engaging more women from our local and wider communities. A key focus will be on leveraging our existing member community to support peer recruitment and referral, strengthening the sense of belonging while driving sustainable growth. This next phase will build on the gym’s solid foundations to enhance both its commercial success and its contribution to The Bridge’s mission 

The Café – Nourishing Food, Nurturing Community 

Our café is the social heart of The Bridge — a welcoming, accessible, and inclusive space where everyone can connect, share, and feel at home. Serving seasonal, plant-based meals prepared in-house, the café champions women-led enterprises and affordable, healthy food. It hosts many of our wellbeing and creative programmes, and through initiatives like the Pay-What-You-Can Supper Club, supports emerging women chefs and builds everyday acts of care and solidarity. The café has the opportunity to not only advances our mission of improving women’s health and wellbeing but also generates vital trading income and partnership opportunities.

While it currently operates at a deficit, it plays a vital role in advancing our wellbeing and community objectives. We are now focused on realising its full commercial potential. A feasibility study is underway to explore a range of operational and business models that will transition the café into a sustainable, profit-making enterprise. Plans include expanding income-generating opportunities through hosting more events, developing an external catering offer, and maximising use of the space for private hire and functions during weekends. This work will ensure the café continues to embody our values while contributing significantly to the financial sustainability of The Bridge 

Room Hire – Spaces that Enable Collaboration and Impact 

Our professional meeting and event spaces are used by charities, community groups, and corporate partners for workshops, training, and strategic planning. With over 500 bookings a year and a 89% return rate, these rooms are known for their quality, warmth, and service. The income they generate supports our wider mission, while also acting as a catalyst for new partnerships and collaborations.

We now aim to build on this success by increasing utilisation on our most popular days (Tuesday to Thursday) and attracting new clients to fill capacity on Mondays, Fridays, evenings, and weekends. Plans include developing loyalty packages for regular clients and introducing new offers such as team wellbeing days that align with our health and wellbeing ethos. This approach will not only maximise income potential but also strengthen The Bridge’s role as a space where organisations connect, collaborate, and thrive. 

Key responsibilities:

1. Income Generation Strategy 

• Develop and implement a comprehensive income generation strategy for our social businesses (women’s-only gym and studio, café, and meeting room hire). 

• Identify and pursue new revenue opportunities while aligning with the organisation’s mission and values. 

• Monitor financial performance and make recommendations to meet growth and sustainability targets.

• Monitor return on investment of additional marketing spend 

• Budget setting and management of cafe, gym and marketing budgets

• Support the development of medium-term (3-5 year) income generation roadmap to support sustainability, recommending organisational changes and scalable models beyond the 12 months. 

2. Marketing and Communications 

• Lead marketing initiatives to increase awareness, engagement, and participation in our social businesses and programmes. 

• Develop campaigns and promotional materials that reflect the organisation’s mission, values, and social impact. 

• Lead brand and audience segmentation strategy for each business and tailor marketing/communications accordingly

• Oversee digital marketing, social media, and community engagement strategies. 

3. Outreach and Programme Support 

• Support outreach and engagement for women’s health and wellbeing programmes to increase participation and impact. 

• Collaborate with programme teams to ensure marketing and communication efforts align with organisational goals. 

• Contribute to measurement and communication of our social impact

4. Business Development and Partnerships 

• Together with the CEO, build and maintain relationships with local businesses, community organisations, and stakeholders to drive collaboration and income growth. 

• Explore new partnership opportunities that enhance both revenue and social impact. 

5. Line and Task Management 

• Line manage the Café Manager, Health and Wellbeing Manager, Social Media Lead, and Marketing Manager, providing leadership, guidance, and performance management. 

• Task manage the Head of Operations, who oversees room hire services, ensuring alignment with income generation and marketing priorities. 

6. Performance Monitoring and Reporting 

• Set measurable targets for income generation and marketing activity and track progress regularly. 

• Implement a CRM and/or data-dashboard system to track customer/member acquisition, retention, income per stream, marketing campaign performance, and present monthly/quarterly reports to CEO and Board. 

• Report to the leadership team on performance, insights, and opportunities for improvement. 

7. Values-Driven Leadership 

• Embed the organisation’s mission and values into all business and marketing activities. 

• Serve as a member of the Senior Leadership Team, contributing to organisational strategy, decision-making, and long-term planning. 

Person Specification

Qualifications 

• Relevant degree or professional qualification in business, marketing, social enterprise, or a related field. 

• Professional development in leadership, marketing, or business management is desirable. 

Experience 

• Proven experience of running or scaling a trading/social enterprise business (profit and loss accountability, membership acquisition/retention, pricing strategy, customer marketing). Ideally, specifically in at least one of the key areas of the business.

• Demonstrated track record of successfully managing multiple business streams or revenue-generating projects. 

• Experience of developing and implementing a marketing strategy and implementation plan for an organisation/social enterprise or social business 

• Strong experience in digital marketing channels (paid social, search engine marketing, email automation, CRM segmentation, Google Analytics) and comfortable analysing digital campaign performance. 

• Experience of embedding equity, diversity and inclusion (EDI) in marketing and service planning 

• Demonstrable ability to build, develop and lead a multi-disciplinary team (across café, gym, marketing/social media) and foster a culture of innovation and continuous improvement. 

• Experience in developing partnerships and networks with other businesses and organisation that generate revenue and social impact. 

Skills and Competencies 

• Strong strategic thinking and planning skills with the ability to translate strategy into actionable plans. 

• Excellent leadership, team management, and people development skills. 

• Excellent interpersonal and influencing skills – able to engage with senior stakeholders (local businesses, funders, community organisations), and act as an ambassador for the organisation. 

• Commercial acumen with strong analytical skills to monitor performance and make data-driven decisions. 

• Ability to balance financial objectives with social mission, embedding values in all activities. 

• Proficiency in digital marketing, CRM systems, and business reporting tools. 

Personal Attributes 

• Values-driven, with a genuine commitment to women’s health, wellbeing, and social impact. 

• Creative, proactive, and results-oriented, with the ability to identify and pursue new opportunities. 

• Collaborative and adaptable, able to work across teams and contribute to senior leadership decision-making. 

• Resilient and solutions-focused, able to navigate challenges and achieve targets in a fast-moving environment