Head of service development jobs

Contract:​ Full time, six months fixed-term contract (Maternity cover)
Location: London, required to attend ​the London office twice a week 

A little bit about the role 

Please note that applications for this role will close on Friday 11 July 2025 at 9am

Our people and culture are the critical enablers for us to achieve our mission. 

Frontline needs to sustain a brilliant and high performing workforce that is driven to be the best they can, and our Head of People leads the work and team responsible for achieving this.

As the leader of the People team, you will oversee all aspects of the employee lifecycle, including strategy, performance, recruitment, induction, learning and development, diversity and inclusion, engagement, policies and more. 

You will be an exemplary role model and leader championing high performance within a culture of freedom and responsibility.  Your ability to build and develop strong and trusting relationships will underpin your excellent domain knowledge, sound judgement, comfort with pace and focus on outcomes. 

Some key responsibilities include:

• Develop and implement our People & Culture strategy, goals and annual delivery plan 
• Oversee all internal D&I initiatives including the D&I working group, point of contact for affinity group and all D&I training
• Line manage the People Team to achieve high performance of both the team and organisation
• Play a proactive role as a member of the Leadership Group and Operations team to champion high performance and our culture – supporting colleagues wherever priorities are identified, and the need is greatest

Please review the job pack for full list of responsibilities.

Please note that this role is a 6-month fixed term contract to cover for maternity.

A little bit about you 

We’d like to see applicants who have experience leading and managing a HR team, who are able to empower, motivate and set strategic direction towards organisational goals. You will have strong knowledge and understanding of all areas of HR, able to build strong relationships and an ability to apply employment law in a pragmatic way to deliver principled solutions.

We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own. 

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you. 

Important information

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.

Please let us know how we can make the recruitment process more accessible for you by emailing the People team (please see job pack for contact details).

We recognise that artificial intelligence (AI) such as ‘ChatGPT’ etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.

We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!

Visa sponsorship is not guaranteed.

For further information about this role, please contact Suzi Lawrence – Head of People (please see job pack for contact details)

Salary: £57,000 per annum.

Location: Hybrid Work Culture. We are proud to promote a truly hybrid work culture, recognising that every role is different, and everyone has unique needs and preferences. Our Hybrid Work Arrangement empowers each team member to work with their manager to choose the most effective way to work that balances your needs and Hospice UK’s.

The External Affairs team is based across the UK, including in Wales and Scotland. We’re open minded about where you are based, but the nature of our work, particularly our media and public affairs, means regular presence in London is necessary. We’re looking for someone who is happy to commit to being in London a day a week on average. 

Contractually this role in London-based.

Benefits:

• 25 days in the first year, increasing to 27.5 days in the second year of service and 30 days in the third.
• Matched pension scheme up to 7% of salary
• Support for staff with caring responsibilities
• Family-friendly culture

How to Apply: CV and supporting statement. 

Closing date for applications: 12-noon on Monday 21 July 2025

Interview dates: Wednesday 30 and Thursday 31 July 2025. Interviews will take place in person at our offices in London. 

We’ll send assessments and some questions to you in advance so that you can prepare. Let us know if you have any specific needs to be able to fully engage with the process.

Job Information

This is an opportunity to lead an award winning communications team – Third Sector Communications Team of the Year in 2024 – that’s tasked with changing how we think about hospice, end of life and palliative care in the UK.

As the charity representing the UK’s 200+ hospices, we have secured ourselves a significant national platform in the past year or two, with regular, top-tier national media, and online campaigns which have forced the government to act. 

With assisted dying legislation progressing across the UK, now is a critically important moment for the public – and for politicians – to better understand what hospice care is all about, and the challenges we face.

As part of our mission to promote and protect hospice care for all, it is critical that our communications team keeps it high on the agenda. We’ve built huge momentum – whether with regular national TV news coverage, a rapidly growing online supporter base, or though our recently overhauled brand. But we need a savvy, politically switched-on Head of Communications and Campaigns to keep that going, and to make it pay off.

Hospices are amongst our most loved community charities, and our job as the national charity for hospice care is to rally the public – as well as major donors like companies and trusts – to support these brilliant organisations.

You’ll need a strong eye for a story, and an integrated understanding of the full spectrum of communications, campaigns and marketing. You’ll likely be a specialist in one area – which is fine – but we want someone who can join the dots, spot the opportunities, and inspire a team of specialists.

Hospices are under huge pressure. Funding is tight, and demand is surging. This is your chance, in the coming years, to play a leading role in fighting for hospices to get the support they need – from government, from the media, and from the public.

More information about the role is available in the candidate information pack (available on our website to download)

How to apply

If you would like to apply for this role, please send the following documents to us by 12-noon on Monday 21 July 2025:

• Your CV. Ideally in Microsoft Word format and less than 3 pages of A4
• A completed supporting statement form (where you can demonstrate how you meet the person specification) - available on our website to download
• A completed equalities monitoring form - available on our website to download

We will shortlist candidates based on their CV and supporting statements. A briefing of what to expect will be sent in advance to shortlisted candidates.

Closing date for applications: by 12-noon on Monday 21 July 2025.

We believe in fair recruitment and working to remove bias, so all applications will have identifying indicators removed before being submitted to the shortlisting panel.

Please make sure you provide your contact details in your email. Please note the interview dates above and let us know if there are any accommodations you might need to participate fully in the process. We will try to be flexible.

To be considered for this role you must have the right to live and work in the UK for your application to be progressed. Hospice UK is an equal opportunities employer and welcomes applications from all sections of the community.

The Diocese in Europe is looking for a strategic leader to develop plans that will grow the scale, impact and depth of the work of the Church of England across the diocese.   The post will be filled by someone with a heart and a motivation to work for the church in a unique international context and with the ability both to work alone and with a range of colleagues and stakeholders.

The Diocese in large in geographical scale and scope but limited in numbers of staff and resources.   The postholder will be confident of their ability to function under such circumstances.

We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.

Our strategy has set ambitious goals to reach and engage a much larger and more diverse range of people who care about blood cancer. We’re looking for a talented brand and communications leader with a passion for audience-led integrated planning to help deliver this change. Comfortable getting up to speed quickly and driving conversations with colleagues and agencies at all levels, you have experience leading and energising multi-disciplinary projects and teams to deliver impactful results. 

You’ll own our prospect audience segmentation, using it to inform our brand strategy and communications planning, ensuring we are constantly keeping it fresh by learning from audience behaviours. You’ll drive our audience strategy and bring it together with brand growth targets and communications plans, helping to set priorities based on organisational strategy and audience need. As guardian of our profile, you’ll be responsible for ensuring we remain relevant to our audiences by monitoring and reporting on brand health and communications performance data, using this to inform planning and decision making.

Accountable for delivering strategies for brand and content marketing, in line with our brand positioning, you’ll work closely with teams across the charity to ensure integration. And you’ll lead and motivate a passionate Brand and Communications team, energising everyone every day to deliver their best work.

Expected travel for this role is: Once a week or as needed dependent on requirements

We’re committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.

About the role:

At Grace House, SHP’s specialist 11-bed hostel for women in Camden, you’ll step into a leadership role that offers real purpose and the chance to drive meaningful, lasting change. As Service Manager, you’ll be at the helm of a pioneering service that supports women experiencing multiple disadvantage; homelessness, domestic abuse, substance use, poor mental health and the ongoing impact of trauma and exploitation. You’ll guide and inspire a skilled, passionate team dedicated to a trauma-informed, gender-responsive approach that supports each woman to reclaim safety, rebuild trust and shape a life on her own terms.

This is a unique opportunity to lead a service known for its compassion, collaborative ethos and commitment to continuous learning. The day to day brings challenge and reward in equal measure: managing a multidisciplinary team that includes project workers, an ETE specialist and a dedicated health lead; shaping practice through the lens of our Psychologically Informed Environment framework; and fostering strong partnerships with services across mental health, substance use and violence against women and girls. Every interaction is rooted in empowerment and possibility, creating space for healing, hope and opportunity.

At SHP, you won’t just grow in your role, you’ll shape it. We offer a leadership journey grounded in reflective practice, robust supervision and access to development pathways that will support you to lead not just this service, but potentially others in the future. You’ll be part of a values-led organisation where your voice counts, your impact matters and your career can truly flourish. If you're ready to lead with purpose and make a difference that lasts, this is where your next chapter begins.

Please note: This role is open to female applicants only under Schedule 9, Paragraph 1 of the Equality Act 2010, as the service delivers trauma-informed support to women affected by Violence against Women and Girls (VAWG.) We are committed to equal opportunities and actively welcome applicants from all backgrounds.

About you:

• Leadership that inspires confidence, compassion, and accountability.
• A proven track record of working within a trauma-informed, PIE service — ideally with women or multiple disadvantage groups.
• Experience of leading and developing a team with a focus on quality, outcomes, and values-led delivery.
• A deep understanding of the challenges faced by women experiencing homelessness, and a commitment to feminist and anti-oppressive practice.
• Strong partnership skills and the ability to advocate for clients within complex systems.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 13th July at midnight

Interview date: Monday 21st and Tuesday 22nd July at SHP Head Office in Kings Cross

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions.

Head of Retail and FOOD Services

Department: Directorate of Development and External Affairs

Salary: Starting at £47,264, rising to £54,728 FTE per annum + £480 home-based allowance FTE per annum

Location: Homebased with weekly national travel 

Hours: 37 hours per week (full-time)

We offer flexible working arrangements - please see below for more details. 

Contract: Permanent

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities. 

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today. 

This is an exciting opportunity to join our team as the Head of Retail and FOOD Services. This is a unique opportunity to lead and innovate in a role that combines strategic leadership, operational excellence, and community impact.

Main Responsibilities:

• Develop and implement a multi-channel retail and food services strategy, including business planning, risk assessment, and performance management to increase net profit and service impact.
• Lead on budgeting, financial forecasting, and P&L management. Identify and develop new income-generating opportunities, including grants and tenders.
• Provide strategic leadership to geographically dispersed teams, ensuring effective recruitment, support and training of staff and volunteers.

Main Requirements 

• Educated to degree level or above in a relevant sector. 
• Demonstrable senior retail management knowledge and experience in managing complex projects, leading teams, and delivering measurable outcomes.
• Proven track record in income growth, financial planning, and managing budgets.

Benefits: 

• an annual paid leave entitlement of 30 working days plus bank holidays
• up to 6% matched-pension contributions
• enhanced paid sick leave and paid family leave provisions
• eye care and winter flu jabs vouchers
• cycle to work scheme
• investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

• Apply via the Family Action Careers Hub linked to this advert 

• Closing Date: 7th July at 23:59

Interviews are scheduled to take place from 16th-22nd July 2025.

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role and will reimburse your travel cost if you attend an interview.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

Full time role

Salary: £50,000 per annum

Office Base: Shipley, Skipton or Harrogate with occasional home working

Deadline for advertisement response: 9am Monday 7th July 2025

Shortlisting: Wednesday 9th July but we reserve the right to close the advertisement early and shortlist accordingly so please apply promptly.

Interviews Tuesday 15th July.

Carers’ Resource is a charity which has been supporting unpaid carers for over 30 years across Bradford and North Yorkshire. We offer them information, advice and guidance, support for their emotional and physical health as well as groups and activities to provide time out and peer support. We also administer support grants for carers on behalf of local authorities.

We promote awareness of their needs and work in partnership with commissioners and partners to enhance the knowledge of allied professionals and continuously improve our collective service offering.

Unpaid carers in England and Wales contribute an estimated £162bn per annum to society.

Do you understand the crucial role which unpaid carers play in society and how this can impact their personal health and wellbeing?

Are you passionate about supporting unpaid carers and ensuring that they get the high quality professional and empathic services they deserve?  If so read on…

We are looking for a Head of Operations (Carer Services) to effectively lead and manage the delivery of high-quality effective services for unpaid carers, from 5 years old to senior adulthood, across Bradford and North Yorkshire.

This is an exciting new post to take our effective delivery of carer services to new heights in terms of continuously improving the quality of support for unpaid carers and ensuring we enable more unpaid carers from across our communities to access support.

A good understanding of the broad diversity of cultures and communities we support across Bradford and North Yorkshire is essential to this role and we would welcome applications from candidates across the wide range of cultures and ethnicities which enrich these areas and represent the communities we serve.

If you are an effective people manager, who leads by example, and has a good track record of successfully delivering similar support services at a senior level, spanning at least 5 years, we want to meet you. For the successful candidate we offer the chance to play a significant leadership role in taking this key Yorkshire charity to the next level.

Please read the Job Description and apply with a CV and a covering letter which describes why you meet the criteria for the role and what you would bring to the organisation.

Responsibilities

The role holder will report to the Head of Advocacy and Regulatory Affairs who is looking for an individual to:

Ø Support the delivery and oversight of ABCUL’s key product and service development initiatives.

Ø Plan, execute, and oversee product and service development projects from initiation to completion, ensuring they are completed on time, within scope and within budget.

Ø Managing and coordinating resources, and collaborating with various stakeholders to deliver high-quality outcomes aligned with the organisations goals.

Ø Monitor performance, mitigate risks, and provide progress reports to the Senior Leadership Team

Ø Proven experience in product and service development or project management, with a strong track record of delivering successful development initiatives

Strong communication skills in writing and verbally will be required along with an organised approach to managing information. Education to degree level or equivalent experience is expected.

Are you looking for a fully remote, purpose-led and meaningful leadership role, one where you will be dismantling the motherhood penalty for thousands?
 

Pregnant Than Screwed  work sits at the intersection of providing information and support, research, raising awareness, and advocating and campaigning for change – always with a bold, unapologetic commitment to justice for mothers and parents.

Their impact over the last 10 years speaks for itself with 20,000 supported through their one-to-one advice line, successfully influenced key changes in UK law, including the Day-one right to request flexible working, and extended redundancy protection for pregnant women and new mums. Over 150 mentions in Parliament, Thousands of pieces of media coverage, including front-page features in The Times, The Guardian, and The Daily Mail and over 400,000 followers across social media, building a powerful digital movement

Culture and Inclusion

As Head of Development, you will work with an amazing CEO, an individual who has empathy, knowledge and savviness to lead the charity through its next level of growth. She is a progressive and inclusive leader, bold and brave in her actions, knowing that words do not bring about change, only actions. A kind yet fearless leader who will offer freedom, flexibility and personal and career growth. This is a unique opportunity to work with an incredible CEO and shape the future of working mums in the UK forever.

The lived experiences we’d love you to have

Our client is not a “box ticker” instead they are a progressive and inclusive employer, one where they value your lived experiences and skills just as much and can see behind any gaps you might have on your CV.

Our client has already built a strong foundation with our fundraising efforts – particularly through trusts and foundations – but we’re just getting started. They need a determined, creative, and strategic fundraiser to not only continue to grow this vital income stream but also to develop and scale our individual giving program, including high-net-worth donors, membership opportunities, and fundraising events.

As Head of Development, you’ll oversee our fundraising efforts across key areas:

1. Trusts and Foundations: Continue to build on our existing success by nurturing relationships with funders, submitting compelling funding applications, and ensuring robust reporting and stewardship.
2. Individual Giving: Develop and execute a strategy to grow this income stream, including high-net-worth donor programmes, membership opportunities, and community engagement fundraising.
3. Corporate Giving: Establish and grow partnerships with value-aligned businesses, creating mutually beneficial relationships that generate income, amplify our mission, and align with our campaigning values.

This is a unique opportunity to join a growing organisation and make a significant impact by developing innovative, creative approaches to fundraising while ensuring our existing work continues to thrive.

In return for your passion, commitment and hard work, you will receive some of the most competitive benefits across the sector, whilst knowing that every day you are changing the lives of parents, families and the workplace. Your passion for gender equity will be shape the lens through which you storytelling and campaign tirelessly for the good of the millions of women who continue to lose their jobs, get passed over for promotion and face a penalty for being a mum.

Here are just some of the benefits they offer:

· Flexible working is embedded in our culture with employees working different hours, and days of the week.

· 34 days annual leave, including statutory bank holidays. This is pro-rata for part-time staff.

· Paid leave between Christmas Day and New Year’s Day.

· 2 paid ‘’Wellbeing Days’’. These are days that can be booked off with no notice and no questions asked.

· 5 days paid leave to care for dependents.

· Participation in a comprehensive workplace pension scheme with contributions from the organisation of 4%

· Enhanced maternity, paternity and adoption pay.

· 4 days of training per year. 

· Work from home onboarding and office set up.

Next steps

We would love you to apply, which is a simple and transparent process, with a screening and interview stage with Scoutess Consultancy (we are the recruitment partner for this role) and a one stage interview with our client w/c 21st July (interview 23rd June). Please note the advert will close on Sunday 13th July at midday, however, you may be contacted earlier if shortlisted.

Are you a passionate fundraising leader looking to use your skills to support the largest sculpture park of its kind in Europe?

Charity People is partnering with Yorkshire Sculpture Park (YSP) to find their new Head of Development. They're looking for an ambitious, experienced fundraising leader to help secure YSP's future.

Salary: £42,000 to £47,500 per annum
Contract: Permanent, either full time (37.5 hours), or part-time hours considered to 0.8 FTE
Location: Hybrid between office and home, with 3 days per week onsite (for full-time employees)
Benefits: 33 days holidays per annum (pro-rata for part-time employees), including bank/public holidays plus an additional day for every year's service up to a maximum of 38 days, access to employee assistance programme, staff discount in YSP's retail and catering outlets including a discounted lunch offer, free entry to YSP after working hours, free parking onsite, free access to other visitor attractions across the UK.
Culture: Flexible, supportive, able to work with autonomy

About the Charity

Yorkshire Sculpture Park is the leading international centre for modern and contemporary sculpture in the UK. It's an award-winning and pioneering organisation that aims to challenge, inspire, inform and delight, welcoming over 230,000 visitors every year. An independent charitable trust and registered museum, the sculpture park is situated in 500-acres of 18th-century landscape in West Yorkshire. As offices go, this one is pretty tough to beat!

About the Role

This is a brilliant time to join YSP as it approaches its 50th anniversary and is looking to secure financial support for the next 50 years. The Head of Development will be integral in securing YSP's future through crafting and executing an ambitious fundraising strategy, developing new income streams, and growing a pipeline of funding. Currently, the development team generates £500k per annum, which YSP aims to double over the next five years.

You'll lead and develop a team of four, providing the tools and support they need in order to deliver exceptional fundraising initiatives and events. While you'll work collaboratively towards shared goals, a key priority of this role will be to secure major gifts and build long-term relationships with a network of philanthropists, supporters and partners.

About You

To be successful in this role, you will be an experienced fundraiser, ideally in the high value space. You'll have project management experience and will have developed and delivered strategic plans.

You'll be an expert communicator and relationship builder, with excellent written and verbal communication skills, with the ability to communicate with a wide range of stakeholders. You'll also be a strong leader, with experience managing and inspiring staff to complete projects successfully.

Most importantly, you'll be excited by the prospect of working towards YSP's mission to showcase exceptional art, creating meaningful and enjoyable cultural and learning experiences for everyone.

Please send a copy of your profile or CV to Ellen Drummond at Charity People as the first step.

Deadline: 9am on the 16th July
Interviews: w/c 28th July

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

We're pushing for better, right here, right now. Every one of us has a crucial role to play as both drivers and enablers of change.

Parkinson’s UK is the UK’s leading charity for people with Parkinson’s. We're a growing organisation with 605 employees, 4000 volunteers and a projected income of £50m+. Our proud history dates back nearly 60 years, but now we’re on a mission to be fit for the future, ensuring we have the infrastructure, culture, and operating model to drive even more impact for people with Parkinson’s, both now and in the future. 

The Operations team plays a key role in driving that mission. Over the coming years we’ll be modernising our systems and processes to ensure they’re fit for now, as well as in the future. Much of this work is already underway, and we’re now ready to start our exciting new chapter.

We’ve been working to get ourselves in the best shape to deliver that progress over the next few years, and we’re now looking for ambitious, driven, and purpose-led people to join our team of ‘relentless doers’.  To hear more about these exciting new changes and how you can play your part in our story, click the Apply button to hear from Ben Clarkson, Chief Finance and Operating Officer.

About the role

You’ll lead the development and execution of the charity’s technology strategy, including the digital product experience and infrastructure. You’ll ensure seamless integration of technology services with user-centered design practices to deliver transformative solutions.

As a leader you will drive innovation, manage cross-functional teams, and maintain a strong focus on improving the user experience for both internal teams and those we serve, ensuring impactful and scalable outcomes.

What you’ll do

• Work closely with the Associate Director of Data, Digital and Technology to develop and implement:

  • the technology and digital experience strategies, ensuring alignment with the charity’s overall mission and strategic objectives.

  • a comprehensive technical roadmap, ensuring the charity’s infrastructure and digital platforms are scalable, secure, and aligned with long-term strategic needs.

• Lead and develop the team to align with Parkinson's UK goals, monitor performance and foster cross-department collaboration.

• Drive the transformation of the technology service desk, ensuring excellent customer service and an enhanced user experience for staff, volunteers, and people with Parkinson’s.

• Ensure the charity’s infrastructure is secure, scalable, resilient, and aligned with the long-term technology vision, while supporting business continuity and cyber resilience strategies.

What you’ll bring

• Demonstrable experience of driving tech-enabled organisational transformation programmes as a Head of Technology or similar. 

• Extensive experience in leading technology and digital infrastructure modernisation  initiatives, and managing complex technology projects, ensuring they are delivered on time, within budget, and with measurable impact. 

• Strong leadership skills with a track record of developing and motivating high-performing, self-managing teams in both digital product and technology services 

• Expertise in user-centered design, agile frameworks, and digital product management, with experience in using tools such as Jira, Confluence, and GA4. 

If this opportunity sounds like you, we’d love to hear from you! 

To apply, please submit a CV and supporting statement demonstrating how you meet the criteria marked with an ‘A’ of the ‘what you’ll bring’ section of the job description.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Join Our Dynamic Team as Head of People Services!

Are you passionate about optimising recruitment processes and driving project success? Médecins Sans Frontières (MSF) UK is seeking a dynamic and experienced Head of People Services to lead our Recruitment & Applicant Tracking System (ATS) implementation project and deliver quality customer-focused HR services.

Why You'll Love This Role:

• Impactful Projects: Drive the implementation and introduction of a new ATS; improving recruitment and onboarding processes.
• Leadership & Innovation: Lead, inspire, and develop a talented team to achieve seamless and efficient HR operations.
• Collaborative Environment: Work closely with senior leaders and stakeholders to ensure our HR services meet the needs of our diverse workforce.
• Strategic Influence: Provide valuable insights through data analysis and reporting to support decision-making at the highest levels.

Hours: 37.5 hours a week, Mon-Fri

Duration: Fixed Term Contract – 12 months 

Location: London Office Aldgate, at least two days a week (one of which is Wednesdays) 

Salary: £67,505.20-£73,505.66 per annum

JOB PURPOSE 

Reporting to the Director of People, the Head of People Services is responsible for leading the delivery of a quality and customer focused core people service to MSF UK. The post holder leads on all operational aspects of the People department (with the exception of employee relations), including all recruitment, core people and payroll processes, administration, systems, data and reporting. 

Key duties areas follows: 

• Lead, motivate and develop the People Services team towards our goal of providing a seamless and customer focused people service. 
• Encourage and develop the team’s interaction and collaboration across MSF UK to support high standards of service delivery and continuous improvement, with a focus on recruitment as the priority, ensuring that a workforce plan is in place for recruitment activity. 
• Project-manage the development and implementation of efficient, effective, customer focused end-to-end recruitment and onboarding processes for MSF UK office and hosted contracts, including the introduction of the new ATS. 
• Work with the Head of Employee Relations to update People Services’ policies and ensure people policy updates are embedded as documented procedures. 
• Lead the production of people reporting statistics; analysing information and producing draft reports for the CoDir, Remuneration Committee and Board. Ensure that the information provided enables managers and the Board to make decisions. 
• Lead the team to ensuretheefficientprovisionofpayandbenefitsadministrationtoensurepayrollaccuracy and compliance with legislation, and lead the implementation of the annual pay review and periodic salary benchmarking. 
• Lead on external relationships and ensure contracts are in place that support the effective running of the People department. Responsible for the management, renewal and procurement of external supplier contracts. 
• Ensure effective data security, DPA and FOI systems are in place and are monitored. 
• Provideaskeletonservicefornon-employeese.g.contractors,secondmentsetc. 
• Projects and continuous improvement initiatives for People Services or cross-functional, aligned to the people department plan. 

Please download the full job description and person specification below for further details.

KNOWLEDGE, SKILLS & EXPERIENCE 

1. MCIPD qualified (level 7) or an equivalent level of professional knowledge and experience gained through demonstrable significant experience working in People functions across recruitment, core people services and payroll. 
2. Evidence of skills and experience in developing and implementing efficient Recruitment and core People systems and processes that are efficient, legally compliant, represent value for money, and meet customers’ needs.
3. Process improvement methodology training and/or significant experience creating new and updating people processes and procedures. 
4. Evidence of delivering change and improvement using project management skills and techniques. 
5. Proven experience of creating a high-performance culture, leading an effective People Services team and motivating, developing and performance managing individuals. 
6. Demonstrable knowledge of best practice in People Services and relevant UK employment legislation. 
7. The ability to use data from a wide range of sources to analyse key themes and the potential impact on an organisation. 
8. Evidence of developing excellent working relationships at all levels of an organisation, instilling confidence and credibility when dealing with sensitive, challenging and difficult situations. 
9. Evidence of connecting effectively with key stakeholders, manoeuvring through organisational dynamics and influencing organisational culture. 
10. Demonstrable commitment to the principles of diversity, equity and inclusion and their practical application and integration in the work environment. 
11. Fluency in written and spoken English. 
12. Commitment to the aims and values of Médecins Sans Frontières. 
13. Experience in the practical use of personal IT equipment and Microsoft Office 365 suite. The ability to effectively collaborate and communicate within a hybrid working environment utilising Teams, SharePoint, One Drive and Yammer

HOW TO APPLY  

Please apply on our website by submitting a copy of your CV together with a letter of motivation (please upload as one document) by the closing date. 

Incomplete applications will not be considered. 

Recruitment timetable: 

• Closing date for applications: 11 July 2025, 12:00pm (GMT) 
• First round interviews: Week commencing 21 July 2025 
• Expected Start date: 1 October 2025

Right to work in the UK 

Candidates must have the right to work in the UK. 

We look forward to receiving your application! 

Head of Services

Merseyside Society for Deaf

Liverpool, based out of Queen’s Drive office and community hub (L13 0DJ), with some travel to attend meetings and some flexibility for home working

Salary £35,000-£38,000 per annum, dependent on experience

Permanent

Full time, 35 hours per week with flexibility to meet needs of the role and the service with on-call rota system

Excellent benefits including 27 days annual leave per year, rising to 32 days after 5 years’ service, Employee Assistance Programme, pension with 3% employer contribution, professional development opportunities, 5 days paid study leave, sick pay

 Are you an inspiring leader with a passion for people, purpose, and operational excellence? Are you looking for a new role within a values-led, community-focused organisation where you will change lives, lead teams and develop your own professional skill set?

Charity People are delighted to be supporting Merseyside Society for Deaf (MSDP), a charity which advances equality for people with hearing loss across Merseyside and beyond, with their recruitment for a new Head of Services.

MSDP is a charity with a long history, with roots traced back to 1864, making them one of the oldest d/Deaf charities in the country. Communities are central to MSDP’s services and as a result, the charity are an important part of the d/Deaf and hard of hearing community in Merseyside. MSDP are devoted to helping Deaf, Deaf-Blind and Hard of Hearing people achieve a full, active and influencing role in mainstream society.

The Head of Services is a senior role that plays a vital part in shaping and delivering MSDP’s mission. You will help lead the day-to-day delivery of services, ensuring they are effective, inclusive, and high-quality. Working alongside Service Managers, you’ll coordinate projects and contracts to meet the needs of the people and communities MSDP serves. You’ll help ensure services are delivered with integrity, impact, and compassion.

Key responsibilities

• Operational Leadership and Service Delivery: Oversee the effective day-to-day running of services, ensuring compliance, quality outcomes, confidentiality, and accurate record-keeping.
• People and Performance Management: Supervise and support Service Managers and teams, set performance standards, promote staff development, and ensure safe and effective recruitment practices.
• Project, Contract and Financial Oversight: Lead project delivery and contract management, monitor risks, support tender submissions, and manage budgets and resources in line with strategic and contractual priorities.
• Data, Reporting and Strategic Insight: Analyse and present key performance data to support service improvement and inform decision-making and prepare high-quality reports for internal and external stakeholders.
• Legal, Risk and Safeguarding Compliance: Ensure robust safeguarding practices, manage operational risks, and uphold legal, regulatory, and confidentiality requirements across all service areas.

The successful candidate will have proven experience in managing operational services in health, social care or charity sectors, with strong project management and delivery experience. You will also have a strong track record in staff supervision and team leadership with excellent leadership and team motivation skills. You will understand safeguarding, confidentiality, and data protection (DPA, GDPR) with knowledge of service performance frameworks and contract compliance. A strong communicator, you will be able to create reports and presentations and be able to analyse data and derive insights. You will have budget and resource management skills with strong planning, organisational and risk management experience. You will be able to work independently and manage time effectively with a flexible, adaptable and problem-solving attitude. You will be committed to equality, diversity, and inclusion and to the values and mission of the organisation. A willingness to learn British Sign Language (BSL), if not already proficient, is essential.

You may have experience working with or in Deaf or disability services and familiarity with Deaf culture and BSL. The ideal candidate would have experience in tender writing and funding applications, experience of contract management and reporting to commissioners and funders, and knowledge of adult social care commissioning, but these are desirable criteria. A willingness to learn British Sign Language (BSL) if not already proficient is essential.

Being part of the MSDP team is hugely rewarding, and what makes MSDP different is their culture and specialisms. Most of the staff team are Deaf and they have frontline staff who are able to communicate in British Sign Language and Deaf-Blind Manual/Hands on. New staff will benefit from learning about deafness, the inequalities that exist in access to mainstream services and the impact of those barriers on our beneficiaries. Meetings are fully accessible so we welcome people from across the d/Deaf and hearing communities to apply. The role is based in Liverpool and you will need to be able to travel across Merseyside and surrounding areas.

How to apply

The application process is via an Application and Equal Opportunities Monitoring form. Please click apply to be directed to the MSDP website to download the application pack.

If you have a query or would like to request an informal conversation with by phone or video call with the CEO, please follow the instructions on the last page of the recruitment pack to email the MSDP Recruitment Team.

The closing date is 4pm on Wednesday 9 July 2025. Interviews will take place week commencing 21 July.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

This involves designing and delivering co-produced and high-impact programmes that support people facing financial insecurity, influence systemic change, and align with the Turn2us 2023–2028 strategy.

The role will lead the Edinburgh Trust team to ensure programme design prioritises equity, diversity, inclusion and belonging (EDIB), and builds strong community partnerships.

Hybrid: Turn2us Edinburgh Hub & Homeworking
 
The Company:
Third Solutions has partnered with Turn2us a national charity offering information and practical help to people facing financial insecurity.

The National charity’s HQ is in London, with a growing and dedicated team. They offer practical support, like cash grants and accessible information, to help people thrive, and work in collaboration with a range of place-based and national partners to change the systems and perceptions that cause financial insecurity in the first place.

Turn2us  Edinburgh Trust is one of Turn2us’s core place-based programmes. Since 2011,  they have awarded  thousands of cash grants, working through a network of  partners across the city to ensure dignity and tailored support. In addition, piloting the Thriving Futures Fund: a flexible, three-year programme grants that aims to help people move from surviving to thriving.
They are also a founding funder of the Regenerative Futures Fund, a pioneering 10-year pooled community fund in the city supporting local organisations tackling poverty, racial injustice and environmental challenges.

The Role:

• Strategic Programme Leadership
• Partnership Development
• Team Leadership and Management
• External Engagement and Learning
• Safeguarding and Risk Management

The Candidate:

• Demonstrated experience leading grant making and/or place-based programmes.
• Experience working in or with Edinburgh and Scottish voluntary and statutory sectors.
• Proven ability to lead diverse teams and manage programme budgets.
• Track record of building strategic, community-led partnerships.
• Experience working with national programmes or digital services is desirable.

You will be a value-driven, strategic leader who can navigate complexity, build trust across sectors, and inspire a passionate team. We don’t expect a traditional career path. If you can demonstrate impact, leadership and a commitment to equity, we want to hear from you.

 
IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you haven't been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.