5 Head of service jobs in London, Greater London

Harris Hill are delighted to be partnering with Action for Pulmonary Fibrosis (APF), the UK’s leading charity for people affected by pulmonary fibrosis, to recruit a Head of Support Services.

Salary: £50,000 – £59,000 per annum
Location: Hybrid role, with attendance at the charity’s Peterborough office for team meetings, collaboration and other key activities, typically on a quarterly basis, alongside travel to meetings, events and partner sites as required.

With an ambitious five-year strategy, APF is entering an exciting period of growth. The successful candidate will play a key role in developing and expanding its support services, ensuring they are accessible, inclusive, evidence-led and sustainable.

Key responsibilities

• Lead the strategic direction, planning and continuous improvement of APF’s patient-facing support services.
• Lead the redesign of APF’s Support Group Network, using insight, evaluation and lived experience to develop a sustainable and inclusive new model.
• Work with the Support Line team to develop a new delivery model that expands access to specialist support.
• Drive innovation, including the appropriate use of technology and digital solutions to improve access, quality and experience.
• Lead and develop teams across the Support Line and Support Networks, creating a supportive, inclusive and accountable culture.
• Oversee the delivery and development of APF’s Support Line, Support Networks and volunteering approach.
• Ensure people affected by pulmonary fibrosis are meaningfully involved in shaping services.
• Build strong partnerships with healthcare professionals, clinical colleagues, community organisations and other external stakeholders.
• Develop and oversee partnership arrangements, KPIs, reporting and evaluation.
• Ensure services operate safely and effectively, with strong safeguarding, governance, risk management and quality processes.
• Manage budgets and resources effectively, contributing to financial planning and forecasting.
• Work with Fundraising colleagues to provide service insight, outcomes and evidence to support funding proposals and reports.
• Represent APF externally and promote its support offer and approach.

We are looking for:

• Significant experience of leading service change and developing new models of delivery using insight, evaluation and user feedback.
• Strong experience of partnership working, including formal agreements, KPIs, reporting and evaluation.
• Experience managing teams, budgets and resources, with the ability to develop and motivate others.
• Experience working with volunteers, peer support groups, communities or people with lived experience.
• An understanding of safeguarding, confidentiality, data protection and risk management within service delivery.
• Experience of using data, insight and feedback to improve services and demonstrate impact.
• Excellent communication and relationship-building skills, with the ability to build trust across a wide range of stakeholders.
• Strong planning, prioritisation and problem-solving skills.
• A collaborative and values-led approach, with sound judgement and confidence making decisions.
• A commitment to inclusive, accessible and person-centred support.

Experience within a health charity, patient organisation, helpline, peer support or voluntary sector setting would be desirable, as would experience working with healthcare professionals or NHS stakeholders.

This is a unique opportunity to shape and grow APF’s support offer and make a meaningful difference to people affected by pulmonary fibrosis.

If you are an experienced support services leader looking for a role where you can combine strategic leadership with real-world impact, we would love to hear from you.

For more information, please submit your CV.

Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Mind In Enfield and Barnet combines over 50 years of experience to improve peoples mental health in Enfield, Barnet and beyond. We are led by lived experience and driven by a passion to support and protect people’s mental health in ways that they want.

The Head of Families and Children’s Services will provide senior leadership and strategic direction across services that support families, parents, children, and young people. The role will ensure delivery of high-quality, evidence-based interventions that promote wellbeing, strengthen family resilience, and safeguard vulnerable children.

This postholder will oversee Perinatal Coaching, Crisis Outreach, Family Hubs, and Parenting Programs, embedding a culture of excellence, innovation, and partnership working to achieve meaningful outcomes for families.

This is a part-time position across 21 hours per week, (Monday to Friday 9-5).

Based at Head Office in Fore Street, Edmonton N9 0PD

Please see full attached job description.

We are looking for an inspiring and strategic Head of Services and Engagement to ensure our services are impactful, accessible and centred around the needs of people living with arthritis.

The Role

Hybrid: Two fixed days in London office (Mondays and Wednesdays), three days at home.

The Head of Services and Engagement will lead the development, delivery and continuous improvement of Arthritis Action’s services and engagement activities. This is a key role responsible for ensuring that people affected by arthritis receive high-quality, evidence-based support and have meaningful opportunities to connect, participate and influence our work.

The postholder will oversee our membership and service portfolio, including community-based activities, self-management support and engagement programmes, ensuring they are effective, inclusive and aligned with organisational priorities. They will also support the creation of a sustainable volunteer model alongside our new Volunteer Manager, enabling volunteers to extend our reach, strengthen communities and increase our impact.

Key Responsibilities

Membership and Service Delivery

· Develop a strong understanding of the member and service user journey, using insight, feedback and data to identify opportunities to improve engagement, satisfaction, retention and outcomes at every stage.

· Oversee and lead on the delivery and continuous improvement of Arthritis Action’s member services, community activities, events, and other programmes.

· Develop approaches to increase access and engagement amongst diverse and underserved communities.

· Implement effective monitoring and evaluation processes to demonstrate impact.

· Work with colleagues to identify opportunities for service innovation, partnership working and growth and fundraising.

Engagement and Community Building

· Develop and implement an engagement approach that strengthens relationships with members, service users, supporters and communities.

· Create meaningful opportunities for people affected by arthritis to participate, connect and share their experiences.

· Work collaboratively with Communications and Fundraising colleagues to maximise awareness, participation and impact.

· Build relationships with community partners and relevant external organisations to extend reach.

Volunteering Strategy and Development

· Help develop Arthritis Action’s volunteer strategy alongside the Volunteer Manager, creating a sustainable model that supports organisational priorities.

· Provide strategic oversight and support to the Volunteer Manager, ensuring effective volunteer recruitment, training, support and recognition.

· Establish appropriate volunteer policies, processes, safeguarding arrangements and systems.

Line Management

· Lead, motivate and develop the Services and Engagement Team.

· Manage budgets effectively, ensuring resources are used efficiently and deliver value.

· Work collaboratively across the organisation, particularly with Communications and Fundraising.

· Represent Arthritis Action externally with partners, stakeholders and sector networks.

Data, Insight and Impact

· Use data, evaluation and feedback to understand service effectiveness and improve outcomes.

· Report meaningful KPIs for services, engagement and volunteering alongside the Services Manager.

· Use CRM and engagement data to improve communication, participation and user experience

Person Specification

 Essential

 Experience

• Experience of leading health, wellbeing, community or support services within a charity, healthcare or related environment.
• Experience of managing teams, budgets and operational delivery.
• Experience of implementing volunteer led services.
• Experience of improving the overall membership journey.
• Experience of developing and improving services based on evidence, insight and user needs.
• Experience of engaging diverse communities, members, service users or people with lived experience.
• Experience of developing partnerships and collaborative approaches.

Skills and Knowledge

•  Excellent oral and written communication skills including the ability to write in Plain English.
• Understanding of person-centred approaches and co-production.
• Excellent communication, influencing and relationship-building skills.
• Strong understanding of inclusion, accessibility and reducing health inequalities.
• Ability to use insight, data and evaluation to improve impact.

Attributes

•  An understanding of, and commitment to, Arthritis Action’s vision, mission, equal opportunities and diversity.
• A self-starter and senior leader, able to work on own initiative where required.
• Values-driven, collaborative and inclusive professional.
• Empathetic and committed to ensuring people’s voices shape services.
• Able and willing to travel within the UK.

Desirable

• Experience working in a health charity, patient organisation or membership body.
• Experience of supporting people with long-term conditions.
• Experience using CRM systems and digital platforms to improve engagement.

How to apply

Applications should be in the form of a CV with a covering letter explaining your interest in and suitability for the role. Please provide both email and telephone contact information for yourself. . Candidates must be eligible to work in the UK. Please note that only short-listed candidates will be contacted. 

Applications should be received by 11:59pm on Thursday 10th September 2026 at the latest.

First-round interviews will take place by Zoom on Thursday 17th September 2026. Second-round interviews will take place in the London office on Monday 21st September 2026.

 Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert ahead of the deadline should we receive a sufficient number of applications.

 Arthritis Action is an equal opportunities employer. We treat employees and job applicants in the same way regardless of age, disability, marital status, gender reassignment, race, colour, nationality, ethnic origin, sexual orientation, religion or belief.

About the role 

This is an exciting opportunity to join Women and Girls Network's Senior Leadership Team and lead two of our most impactful service areas: the Intersectional and Anti-Oppressive (IOS) Team and the Criminal Justice and Violence Against Women & Girls (CJS, VAWG) Team. 

As Head of Services, you will play a vital role in shaping and driving services that support women and girls affected by gender-based violence, ensuring they receive empowering, trauma-informed and culturally responsive support. You will lead with a strong commitment to feminist, anti-racist and anti-oppressive values, ensuring that the voices and experiences of survivors remain at the heart of everything we do. 

Working closely with the Director of Services and senior colleagues, you will provide strategic leadership across a diverse portfolio of services, strengthening partnerships, influencing systems and championing innovative approaches that remove barriers and improve outcomes for women facing multiple disadvantages. This is a unique opportunity for an experienced leader to make a lasting impact, both within our organisation and across the wider VAWG sector.

Job description 

As the Head of Services, you will:

• Lead and inspire the IOS and CJS, VAWG teams, providing strategic direction and oversight to ensure services are accessible, high-quality, survivor-centred and aligned with WGN's feminist values and vision.
• Champion intersectional and anti-oppressive practice, ensuring services are responsive to the diverse experiences of women and girls, particularly those from Black and Global Majority communities and others facing systemic barriers.
• Drive excellence in service delivery, safeguarding and quality assurance, ensuring robust risk management and compliance while creating environments where survivors can heal, recover and thrive.
• Lead, support and develop Service Managers, fostering a culture of collaboration, wellbeing, accountability and continuous learning that enables staff to deliver their best work.
• Build influential partnerships across statutory, voluntary and community sectors, strengthening pathways for survivors and ensuring WGN's expertise informs local, regional and national responses to violence against women and girls.  
• Use insight, evidence and survivor feedback to evaluate impact, drive innovation and shape the future development of services, ensuring they continue to meet emerging need and deliver meaningful change.
• Represent WGN as a sector leader, advocating for systemic change and helping to create a society where all women and girls can live free from violence, inequality and discrimination.

Supporting Statement Guidance

Your supporting statement should clearly demonstrate how your experience, knowledge, skills, and qualifications meet the requirements of the role. Please address the key criteria outlined in the Job Description and Person Specification, providing specific examples of achievements and responsibilities that evidence your suitability for the position.

Focus on relevant professional experience, transferable skills, and the impact of your work. Where possible, use concise examples to illustrate how you have successfully applied these skills in practice.

The supporting statement should be no more than 500 words and should complement, rather than repeat, the information contained in your CV or application form.

Closing date and interviews

This vacancy will close at 9am on Monday 28 September 2026. Interviews will take place shortly thereafter, and shortlisted candidates will be notified of the arrangements.

We encourage early applications, as we reserve the right to close the vacancy before the advertised closing date should we receive a high volume of applications or identify a suitable candidate.

The selection process will consist of two interview stages and a role-related assessment task. Interviews may be conducted either in person or remotely, depending on panel availability and logistical requirements, and may involve a combination of both formats throughout the process. Candidates invited to participate will receive full details of each stage, including the assessment task and interview arrangements, in advance.

About us 

Women and Girls Network (WGN) is a pan-London organisation that supports women and girls affected by all forms of gendered-based violence. Our overall aim is to promote, preserve and restore the mental health and well-being of women and girls who have experienced, or are at risk of, gendered-based violence, whilst working towards a society free of gendered-based violence.

We do this by:

• Providing women-only holistic and seamless therapeutic services, which meet women and girls’ needs and contribute to total and sustainable recovery from the experiences of violence.
• Evidencing the impact of gendered-based violence and presenting this information in appropriate forums to affect social change in attitudes towards, and responses to, gendered-based violence.
• Developing good practice in the sector by providing training and guidance on specialist service provision and the development of culturally appropriate service delivery.

WGN is proud to be an accredited Living Wage Employer and a member of The London VAWG Consortium, Halo Code, and Helplines Partnership.

Commitment to Equity and Inclusion

We are deeply committed to building a workforce that reflects the diversity, resilience and strength of the women and girls we serve. We strongly encourage applications from Black and Global Majority women and applicants with Lived Experience, including those who may not meet every criterion.

WGN is an equal opportunities employer.

Exemption

This post is exempt under the Equality Act 2010, Schedule 9, Part 1, and is open to female applicants only, due to the nature of the role.