Head of service jobs

Sporting Events Officer 

At Tommy’s, we believe every baby lost is one too many. Our mission is to make pregnancy and birth safer for all by funding pioneering research, providing expert information, and supporting families every step of the way.

We’re looking for Sporting events Officer who shares our passion and values, and who wants their work to have real impact. In this vital role, you’ll be administering multiple teams in various sporting events and delivering the best event day experiences for them.

Place of work: Nicholas House, 3 Laurence Pountney Hill, London, EC4R 0BB

Hybrid between home and office: with a minimum 2 days per week in the office for full time employees

Salary: £31,000 - £33,000

Contract type: Permanent

Reports to: Head of Sporting Events

Hours: Full time, 35 hours a week

What you’ll be doing

• Leading on the administration for all events
• Working closely with the rest of the team towards ambitious recruitment and income targets
• Be the main contact with partnered event organisers
• Lead on co-ordinating staff, volunteers and suppliers for sporting events

What we’re looking for

• Strong Excel and organisational skills
• Meticulous attention to detail and a proactive mindset
• Team player who stays calm under pressure
• Strong collaboration skills (internal and external stakeholders)
• Clear communicator with a customer-service focus 

Why work at Tommy’s?

We are an ambitious, values-led charity with high employee satisfaction and retention (as shown in our annual People Poll). We champion equity, diversity and inclusion and actively listen to staff feedback to keep improving how we work together.

A snapshot of our benefits

• Hybrid working with flexibility inside core hours and an annual home-working allowance
• Generous leave starting at 25 days plus bank holidays (rising with service), with the option to buy extra days
• Enhanced family leave – 26 weeks full maternity pay and 4 weeks full paternity pay
• Wellbeing support through a 24/7 Employee Assistance Programme
• Pension scheme with 4 % employer contribution via salary exchange
• Ongoing learning and development through structured training and twice-yearly reviews 

Ready to put your finance skills to work for a cause that truly matters? Apply now by submitting your CV and short covering letter (not more than one side of A4) and be part of a team that’s changing lives every day.

For more information, see Job Pack.

About SPANA

SPANA (The Society for the Protection of Animals Abroad) is the global charity for the working animals of the world. Since our foundation in 1923, we have worked where they work, to support the welfare of working animals, including horses, donkeys, mules, oxen, dogs and camels.

About this role

This is an exciting opportunity to join SPANA’s Income Generation department at a time of growth for the organisation.As Individual Giving Manager, you’ll play a key role in developing and delivering SPANA’s committed giving programme and multi-channel retention campaigns, including stewardship and value exchange activities.Working closely with the Head of Individual Giving, you’ll help shape strategic plans across UK and international markets, driving income growth to expand SPANA’s global impact. You’ll also line manage the Individual Giving Executive and deputise for the Head of Individual Giving when required.

Contract, location and salary

This is a full-time (34.5 hours per week), permanent role. This role is UK based, hybrid working with regular attendance (approximately 1-2 days per month, or more if preferred) in our London office. Candidates must have the right to work in the UK currently and for the duration of the contract. 

The salary for this position is c.£42,000 per annum, subject to skills and experience. SPANA is pleased to offer a range of benefits including a generous company pension scheme with 10% employer contribution if the employee contributes a minimum 5%, and health care cash plan. 

Further details and how to apply

Please see the job description for full details including a person specification and information on how to apply. The deadline for applications is 23:59 GMT on Tuesday 11 November 2025. 

Applicants must have the right to work in the UK currently and for the duration of the contract. 

About ShowerBox

ShowerBox provides free mobile shower services for people experiencing homelessness and hygiene poverty – offering dignity, care, and a safe space for anyone who needs it. Our Central London project is our busiest – over 200 guests visit each Saturday and around 60 guests have showers. We couldn’t do it without our amazing team of 20+ volunteers each week. 

Role Summary

We’re looking for a friendly, reliable and hands-on Service Delivery Shift Leader to coordinate and oversee the smooth running of our Central London project based in Tottenham Court Road WC2H.  You’ll be responsible for taking the lead on setting up the Saturday service, managing the volunteer team, and ensuring a respectful, welcoming experience for all our guests. 

Key Responsibilities:

• Lead the setup and close-down of the shower service

• Coordinate and support volunteers on the day

• Ensure health and safety standards are upheld

• Be the main point of contact for guests and volunteers

• Record and provide service delivery data as required

• Respond to any on-site issues with calm and care

Requirements:

• Organised and dependable, with good communication skills

• Experience leading a team of approx 20 volunteers each week

• Physically able to assist with setup (lifting, connecting gas/water/power - training provided)

• Experience of safeguarding processes and conflict management 

• Alignment with ShowerBox’s values of dignity, respect, and inclusivity

• Experience supporting vulnerable adults e.g due to mental health, substance use, homelessness etc

Preferable experience:

• Full UK driving license preferred 

• Certified First Aider

To Apply:
Please send your CV and cover letter demonstrating your relevant experience and suitability for the role with ‘Service Delivery Shift Leader Application’ in the subject line.

About you

Do you want to use your skills to make it possible for people with myeloma, an incurable blood cancer, to live longer and better lives?

Myeloma UK is looking for a motivated and engaging Support Services Manager to join our Lived Experience & Clinical Practice directorate. 

As we broaden our reach and enhance our service offerings, we're seeking an inspiring and forward-thinking leader to guide our team through this exciting phase of growth. The ideal candidate will energise and empower others, thrive in an agile environment, and bring exceptional change management expertise to drive transformation

You will have experience in communicating with and delivering information sensitively to those living with or affected by health conditions. You must be able to convey complex information in layman's terms and deliver information over the telephone and/or in writing. Empathy and sensitivity are required to work closely with people affected by myeloma.

You will have excellent organisational, communication and IT skills with the ability to manage a wide range of tasks together with line management experience.  You need to be self-motivated and committed to making a difference, with a willingness to attend Myeloma UK meetings and events and work outside office hours as and when required

Experience working in haematology or oncology nursing, clinical research or healthcare background and experience of Helplines Partnership accreditation would be beneficial but not essential.

About the role

As Support Services Manager you will support the Lead Myeloma Information Specialist, the Peer Service Co-ordinator and Support Group Co-ordinator to deliver their respective services.  In addition, you will deliver personalised, empathetic, and accessible information and support to service users affected by myeloma and its related conditions (such as AL amyloidosis, smouldering myeloma, and MGUS).

You will need to work towards being an internal expert on myeloma, keeping aware of research and clinical developments, current opinions, guidelines and other initiatives in the field of myeloma and related conditions, including the pipeline of myeloma drugs.

As part of the role, you will monitor impact and ensure all services are running in accordance with Service Guidelines, including leading the submission to the Helplines Partnership for re-accreditation as required. You will lead the team in service improvements and new initiatives, working with colleagues from across the organisation to drive impactful changes.

About us

Myeloma UK is the only UK charity focused on myeloma and its related conditions.  We provide support and influence access to treatments, while researching a cure.  Thanks to life-extending treatments and support, today many people affected by myeloma are able to live longer and to live well.  Together, we support, so no one faces myeloma alone. 

We are committed to bringing together the best and brightest people to help us ensure that every patient has an empowered present and a hopeful future.

Our ultimate goal is to find a cure and make myeloma history. Until then, our mission is to help every patient live well with myeloma for as long as possible. We are committed to diagnosing myeloma earlier, discovering and sharing knowledge, transforming the patient experience and influencing positive change in care.

Our culture

Wellbeing and staff engagement are at the heart of our culture.  We offer our employees a range of benefits including a pension salary exchange scheme, flexitime, flexible working from home with hub-based office working, health plan, employee assistance plan and holiday purchase scheme and we are committed to providing learning and development opportunities for all our employees.

How to apply

If you think you would be a great fit for this role, get in touch and tell us more about yourself by sending the following:

1. A cover letter telling us more about you and what you think makes you a good fit for this role

2. A CV that sets out your career history, with key responsibilities and achievements

Applications close on 9am 21 October 2025 and interviews will be held on 30 & 31 October 2025.

Myeloma UK is an equal opportunities employer and always welcomes applications from suitably qualified and eligible candidates regardless of:

· sex

· race

· disability

· age

· sexual orientation

· gender reassignment

· religion or belief, marital status, or pregnancy and maternity

Please note, you will be asked to provide evidence of your eligibility to work in the UK prior to interview selection.

Trusts and Grants Fundraiser

Service: Business Development

Salary:

•     Starting at £32,635 FTE per annum, rising to £36,158
•     Additionally, £3,866 Inner London Weighting FTE per annum OR
•    Additionally, £480 home-based allowance FTE per annum

Location: Head Office, London / Hybrid or Homebased

Hours: Full-time (37 hours per week).

We offer flexible working arrangements - please see below for more details.

Contact: Permanent

Family Action & the role’s impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

This is an exciting opportunity for an experienced Trusts and Grants Fundraiser to join our Trusts and Grants team. You will play a vital role securing funding from charitable trusts, foundations, and statutory sources to support Family Action’s work across the UK.

Main Responsibilities:

• Secure and grow income from charitable trusts, foundations, and statutory funders, targeting 5- and 6-figure grants to support Family Action’s strategic priorities.
• Develop multi-year and partnership funding opportunities to strengthen long-term income sustainability.
• Manage and expand a portfolio of existing and prospective funders, cultivating strong and lasting relationships through effective stewardship and communication.

Main Requirements (for details check the job description and person specification):

• Two-years experience of fundraising from trusts, foundations and statutory sources.
• Demonstrated success in securing 5 and 6- figure grants.

Benefits:

• an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays
• up to 6% matched-pension contributions
• enhanced paid sick leave and paid family leave provisions
• eye care and winter flu jabs vouchers
• cycle to work scheme
• investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

· Click the ‘Apply’ link below and fill out our digital application form

·  Closing Date: Monday 3rd November 2025 at 11.59pm

Appointments are subject to satisfactory Safer Recruitment checks, including a Disclosure and Barring Service (DBS) check where appropriate to the role.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. 

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role. 

To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person. 

Counsellor

Fully remote or hybrid working at our Head office; Alton, Hampshire, GU34 1EF

Required to attend the office in person at least once a month.
Permanent, part time (21 hrs/wk.) Average clinic hours 12 to 15

£35,000- £38,000 pa (FTE)

We are seeking an experienced BACP accredited Counsellor to join our friendly counselling team at the UK’s leading support charity for people living with chronic kidney disease (CKD). You will provide professional psychological support to adults through a series of regular counselling sessions to help bring about effective change and improve client wellbeing.

Based remotely, or working in our office in Alton Hampshire, you will deliver sessions by telephone or online, working with clients facing challenging issues. We'll provide training to develop your knowledge of the impact of kidney disease as well as CPD opportunities, regular internal case reviews and shared learning sessions

Kidney Care UK is committed to safeguarding and promoting the welfare of adults at risk and expect all staff and volunteers to actively support this commitment. An offer of position will be subject to a DBS check.

A great place to work with great benefits including generous annual leave, employer pension contributions, flexible and hybrid working, health cash back plan, employee assistance programs.

If you would like an informal chat about the role, see our contact details on our website:kidneycareuk org

Job Title: Member and Supporter Acquisition Lead (Maternity Cover)

Team:Supporter Engagement & Experience

Contract: Fixed-term 9 months (with potential to extend)

Location: Hybrid (split between home-working and either London, Cardiff or Edinburgh)

*This role sits within a pay grade with a pay range of £33,367 to £50,051. The salary on appointment will be set at the lower end of the pay range, to a maximum of £41,709 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.

Context and purpose of role

At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.

You will drive the growth of the organisation's membership and supporter base through strategic marketing, outreach, and engagement efforts.

This role is vital for expanding the Ramblers reach, enhancing its financial stability, and strengthening its community impact. You will develop and implement effective acquisition strategies, engage potential members and supporters, and foster long-term relationships aligned with the organisation's mission and values. You are a subject-matter expert in fundraising acquisition and digital marketing.

Key responsibilities

• Deliver the Ramblers membership acquisition programme to attract and retain new members and supporters. This includes integrated, multi-channel marketing campaigns (including digital and face-to-face) and a test-and-learn approach to optimise conversion rates, sales, ROI and life-time value, with support from the Head of Member and Supporter Experience. At the Ramblers our current key acquisition channels are Digital Marketing, telemarketing and private site.
• Manage our welcome and reactivation programmes (email, mail and telephone).
• Using evidence-based insights, work with the Head of Member and Supporter Experience to evolve the membership proposition (embedding Ramblers new digital assets, platforms, products, offers) to enhance our relevance and reach.
• Manage the acquisition budget of c£500k, producing timely reports to the Head of Member and Supporter Experience on income, expenditure and KPIs to monitor performance against plans. Lead the reforecast process for key lines accountable for and support the budget process.
• Lead key acquisition projects across the organisation, delivering to time and budget.
• Ensure regulatory compliance is embedded across team processes and communications in areas such as GDPR (General Data Protection Regulation), PECR (Privacy and Electronic Communications Regulations), Gift Aid, and the Fundraising Regulator. Ensure any agencies used adhere to the high standards we set.
• Work across teams  to develop and deliver engaging supporter journeys that enhance and deepen supporters’ experience of the Ramblers.
• Agency and supplier management – manage and develop strategic relationships with our agencies, including the management of SLAs and performance measures, ensuring consistently high levels of performance.
• Consult, equip and support the Ramblers GB-wide network of volunteer ‘membership ambassadors’ providing tools and resources to grow membership.

Other

• Undertake such other duties as may be reasonably required of the post
• Engage and proactively develop excellent working relationships across the organisation

The person

Knowledge, Skills and Experience

Knowledge and Experience

Essential:

• Proven experience in working with external stakeholders/suppliers and managing performance
• Extensive experience in digital marketing for recruitment of supporters/members, including in using Facebook. A subject-matter expert.
• Digitally savvy, with knowledge and experience in testing new ideas through digital channels and an early adopter of new technology and digital products and platforms.
• Proven experience in analysing complex data and building testing plans to inform strategic decisions and solve complex problems.

Desirable:

• A proven track record (more than 2 years’ experience) in recruiting new supporters or members to a charity.
• Experience of working with telemarketing agencies.
• Experience of Private site or using dialogue approaches to recruitment.
• Experience in developing multi-channel supporter journeys for new supporters/members.
• Experience in using Salesforce or other CRMs
• Experience in using an email-marketing platform, like Mailchimp or Marketing Cloud

Skills

• Innovative and solutions-focussed with the ability to work under pressure and to tight deadlines.
• A flexible and resilient approach, with a curious mindset to explore opportunities and overcome challenges.
• A team player, able to develop collaborative, strong and effective working relationships.
• Able to analyse and solve complex problems and manage processes and data flows with other teams.

Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.

Camp Jojo is a small/medium, but growing charity with a committed team of Trustees, Special Advisors, and Volunteers. This is a chance to contribute to a dynamic organisation and work in a supportive environment. In particular, Camp Jojo’s extension of its work to Nags Head Farm, Appleby, Cumbria, is new; with Open Days held in 2025, and the first camps to be held in August 2026.

The holder of this post will be critical to this development; working to establish a sister site in Cumbria to Ivy Farm on Mersea island, Essex, with a well tried and tested model of operations. The role of Nags Head Farm: Operations Manager (Families and Site Ops) is to offer leadership and administrative support to key functions of Camp Jojo at Nags Head Farm, and to members of the Camp Jojo Board, in relation to the camps held at Nags Head Farm.

The Contractor will handle clerical and logistics tasks for the organisation in a timely and efficient way. The primary task of the Nags Head Farm: Operations Manager will be to oversee family applications to the camps, and to maintain and develop data bases in support of this. They will hold a key role in relation to communications with the families pre-, during, and post-camps. In addition, they will attend and minute meetings, and contribute to camp operations in planning etc. They may need to work flexibly, according to the seasonal demands of the charity.

They will attend the first day (Friday) of each camp The Nags Head Farm: Operations Manager will have a varied and sometimes high-pace job environment. As such, they will need to handle multiple tasks, manage their own time well, interact professionally with the wider Camp Jojo community, and be very good communicators.

Join Gingerbread Family Support as we grow our residential and outreach services and progress a new supported accommodation development. Lead month-end and SORP accounts, build a simple compliance calendar, and turn KPIs and risk into clear Board insight.

The ideal candidate will be proactive in their approach, qualified (or equivalent experience) in charity finance. Plain-English communicator who gets things done on time.

You will need:

· Accountancy qualification (ACA/ACCA/CIMA/CIPFA) or equivalent senior experience in charity finance.

· A strong track record delivering management and statutory accounts, budgets, forecasts and audits in a charity environment.

· Confidence with payroll, Gift Aid and VAT; skilled in Excel and modern finance systems

· Line-manage and support a capable Finance Assistant; work closely with our Head of Services, HR Officer and Maintenance Lead

· Evidence you’ve designed and run a whole-organisation compliance/assurance approach (calendars, owners, evidence, escalation) with on-time returns.

· Experience coordinating KPI dashboards and risk registers that drive action, not paperwork.

· Clear, plain-English communication with non-finance colleagues and Trustees; a calm, organised style; and a focus on getting the basics right on time, every time.

Hours: 37 Hours per week
Flexible working considered

Closing Date for Applications: midnight on Monday 6th November 2025

Gingerbread Family Support is committed to the safeguarding of children and vulnerable people.
All posts are subject to Enhanced DBS.

Sightsavers Ireland is a leading international NGO working to prevent avoidable blindness, restore sight and advocate for social inclusion and equal rights for people with disabilities. Established in 2003, we are an independent affiliate that works to actively support the work of the global Sightsavers organisation 

Title: Fundraising Assistant

Salary:  €24,908 - €29,304

Location: Dublin, hybrid working

About the role

The role of Fundraising Assistant offers an exciting opportunity for a strong administrator with an understanding and appreciation of donor value and contribution, to support Sightsavers Ireland’s Individual Giving team and lead on the administrative tasks that support fundraising efforts.

As Fundraising Assistant, you will support a wide range of fundraising campaigns and be an integral link between Sightsavers Ireland and its existing supporters as well as fostering relationships with prospective new donors.

This varied role offers the opportunity to gain critical experience across a diverse range of fundraising methods and channels, whilst supporting Sightsavers’ vision of a world where no one is blind from avoidable causes or excluded from accessing their rights because of a disability. Within the parameters of the Job Description, you will have the opportunity to shape this role, making it an excellent first-step into Fundraising and donor support.

Responsibilities

• Coordinate response handling of fundraising campaigns and manage thank-you processes with service providers
• Follow up on unprocessed donations and handle cheque logging and dispatch
• Maintain accurate donor records across systems and databases
• Support inbound donor queries via phone and email, arranging follow-ups as needed
• Assist with fundraising activities, including in-person donor visits
• Manage administrative tasks such as purchase orders, invoices, and stationery
• Support database updates and campaign coordination, including tax and digital activities
• Update and enhance data files for fundraising campaigns
• Liaise with fulfilment house to manage donor materials and mailings
• Provide general administrative support to the Individual Giving team

This is a varied role. Please read the full job description for further details. As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader, and qualified people with a disability are particularly encouraged to apply.

Requirements:

Essential

• Experience in customer service or supporter care
• Strong administrative and organisational skills
• Awareness of disability inclusion and gender equality principles 
• High degree of initiative, flexibility and a self-starter  
• Ability to manage multiple tasks with accuracy and attention to detail
• Outstanding English language communication skills, both written and verbal
• Understanding of the importance of donor relationships and supporter care
• Ability to work independently and collaboratively within a team
• Proactive and willing to learn
• Reliable and accountable
• Adhere to the 6 Sightsavers Ireland’s values - collaboration, excellence, boldness, accountability, inclusion and empowerment
• Full working rights in Ireland and ability to come into the Dublin office at least 3 days per week.

Desirable

• Experience working in a fundraising or non-profit environment
• Familiarity with donor databases or CRM systems
• Understanding of tax-related donor communications
• Experience supporting digital or community fundraising campaigns
• Confidence in liaising with external service providers
• Experience engaging with partners, stakeholders, or organisations of persons with disabilities. 

Next steps

To apply for this exciting new opportunity, please complete an application via our recruitment portal. We are particularly interested in learning of your motivations for applying.

Flexible working

The Fundraising Assistant needs to work from our office in Dublin at least three times per week, to support key operational activities that need to be completed in person. Office attendance does not need to be for full days, and we are happy to discuss flexible working arrangements, for example hours that accommodate school pick-ups, caring responsibilities, or other personal commitments.

We anticipate that remote interviews will take place on the week commencing 10 November and the evaluation process will include a video or in-person interview with a potential written task before hand.

Closing date: Sunday 26 October 2025

As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people with a disability are particularly encouraged to apply.

Sightsavers is an employer that does not tolerate any form of harassment and has zero tolerance for sexual exploitation and abuse. All potential candidates will be subjected to rigorous background checks and controls.

NO AGENCIES PLEASE 

Senior Events and Membership Co-ordinator 

Salary: £32,640 (pro-rata) / 17.5 - 35 hours per week (both part-time and full-time options considered)

Job location: Central London and remote working – we are currently operating hybrid working and we ask employees to attend our London office with their core team for one day every two weeks, as well as other occasional key events such as away days, inductions and training that are more effective in person. 

• Do you want to take the next step in your career at The Queen’s Institute of Community Nursing, a highly successful national community nursing charity?

• Are you hardworking, flexible, highly organised and efficient? 

• Are you reliable, with excellent attention to detail? 

• Do you have office administration experience?

The QICN is the oldest professional nursing charity in the world and is a leading voice for nurses working in the community.  Our values of excellence, inclusivity, partnership, independence, advocacy, legacy and integrity underpin the charity’s strategic plan 2021-2025, which is included in the Job Pack .

The Senior Events and Membership Co-ordinator has key responsibility for supporting our Organisational Membership alongside the Events Manager and the Head of Commercial Operations to ensure work is covered by the wider team and to act as a central point of contact for partners and clients.

The Events Team is a key core team led by the Head of Commercial Operations, responsible for ensuring that support is provided to the QICN’s core programmes of work including the organisational membership, CPD events and various programmes.

The role will also include several additional co-ordinator duties as part of the wider team, which is expected to work flexibly to cover the requirements of the organisation.

The post holder will require the ability to work in a fast-paced response environment with a high level of efficiency and the ability to take initiative. Essential is the ability to manage, balance and prioritise several one-off tasks, while ensuring critical routine tasks still take place. While not a key prerequisite for the role, project management would be a skill that would be expected to be developed.

Responsibilities

• Acting as a key point of contact for existing and new membership enquiries 

• Working with the Head of Commercial Operations to track key deliverables within the membership and ensuring the maintenance of accurate records.

• Ensuring the issuing of invoices and supporting the Director of Finance with chasing payments and tracking payments

• Writing and editing newsletters to improve membership engagement

• Ensuring appropriate updating of the CRM and events management software and liaising with the communications team.

• Tracking key statistics on member engagement and attendee numbers

• Overseeing the coordination and administration of several QICN professional networks. 

• Supporting the Network Lead with outreach to potential network members. 

• Preparation of online and in-person meetings (creating Zoom events, booking venues, setting online registration pages, sending out joining instructions, overseeing attendance list, preparation of materials, liaising with attendees and speakers, assistance on the day). 

Person Specification

• Minimum of five years’ experience of working in a coordination, support or administrative environment

• Experience of working with senior stakeholders 

• High level of digital literacy (MS Office, MailChimp, Eventbrite, Zoom)

• Experience of using CRM packages to manage, distribute, and update work

• Experience of organising events/workshops

• Experience of financial administration

• Experience in writing newsletter and promotional materials

• Detail oriented

• Good problem-solving and communication skills 

• Highly organised and methodical approach to managing workload, including competing deadlines 

• Able to work on own initiative and deliver timely, high-quality results

Desirable

• Experience in working in the healthcare sector

• Experience working with organisational members or high value clients

For the full Job Description and Person Specification, please refer to the Job Pack.

We are dedicated to the continual professional development of our employees and offer access to training opportunities.

We offer 25 days’ holiday per year (pr-rata for part time roles) plus up to 10% employer contribution to pension scheme and interest-free season ticket loans.

Closing date:   Monday 3 November, 5pm

Interviews:       Monday 17 November, online via Teams

Please note that only short-listed candidates will be contacted after the closing date.

Charity no: 213128

We are seeking a compassionate and confident Project Manager to lead our InterAction project, delivering high-quality support to asylum seekers, refugees, and migrants across Tyne and Wear. This strategic and operational leadership role involves managing a small team, coordinating multi-agency partnerships, and ensuring the delivery of impactful casework, drop-in services, and targeted contracts focused on health access and social inclusion. 

The InterAction service provides practical and emotional support through weekly drop-ins in Newcastle, regional casework, and collaborative work with community organisations. You will oversee service planning, budgeting, and monitoring, while promoting integration, wellbeing, and empowerment for those navigating the asylum and resettlement process. 

You will work closely with the Head of Client Services and other Action Foundation teams to ensure joined-up delivery and continuous improvement. This is an exciting opportunity for someone with strong leadership skills, a commitment to inclusion, and a passion for supporting people with lived experience of migration. 

We offer hybrid working and flexible hours to support a healthy work-life balance. Our offices at CastleGate are located close to Newcastle’s vibrant Quayside, providing a welcoming and accessible base for our work. 

Action Foundation is an award-winning charity established in 2005 to support and empower asylum seekers, refugees, and migrants in the North East. We deliver services across Tyne & Wear, helping over 2,000 people each year to overcome barriers, build community connections, and develop skills for independence. 

We welcome applications from all sectors of the community, especially those with lived experience of migration. Action Foundation is committed to safeguarding, and this post will require a DBS check and two references. 

Essential information

Reports to: Head of Client Services

Hours: 35 hours per week, full time

Location: To operate from Newcastle and Gateshead with travel across Tyne and Wear

Salary Scale: £31,483 – £36,581 per annum plus 6% pension contribution

Contract: Fixed Term for 12 months; subject to passing a 3-month probation period

Annual Leave: 28 days + English Bank Holidays

Application deadline: 12:00 noon on 30th October 2025

Interview dates: Interviews are planned to be held on 10 November 2025 at Action Foundation Newcastle, (subject to change)

If you’re unsure about applying, we encourage you to contact Mark Hall, Head of Client Services, for an informal chat. 

Note:  We reserve the right to close this vacancy early should we receive sufficient applications. 

We are looking for an experienced and resourceful Clinical Services Manager (Intake and Allocation), this role will be responsible for leading and coordinating the intake and allocation of clients to appropriate ongoing therapists. This role ensures timely, and client-centred access to help, and plays a pivotal part in maintaining service quality, client flow, and clinician capacity.

The role involves working collaboratively with multiple stakeholders, including clinical assessment teams, supervisors and clients to assign clinicians effectively. 

Key aspects of this role will include:

• Ensuring trainees are allocated cases appropriate to their level of clinical experience and training requirements.

About us

Since 1948, Tavistock Relationships has been building an international reputation as a leading training and research centre in therapeutic and psycho-educational approaches to supporting couples.

We train the next generation of couple therapists and provide clinical services to couples and parents, face to face (in London) and online. We provide a range of affordable services to help people with relationship difficulties, sexual problems and parenting challenges.

About you

The ideal candidate for this role will have:

• High level interpersonal skills and the ability to work with a wide range of people
• Excellent communication skills (both written and verbal)
• Experience working within a clinical setting and liaising regarding safeguarding concerns
• Ability to lead on delivery after consultation with clinical colleagues
• Able to demonstrate the capacity to create and sustain relationships
• Excellent administrative and organisational skills with ability to plan ahead
• Keeping service policies and protocols relating to allocations and intake under continual review.
• Efficient data management and reporting.
• Support the timely and accurate charging of client fees by supporting the set up of recurring client payments, issuing invoices and processing payments. 

Are you passionate about making a tangible impact in the charity sector? This is an exciting opportunity to join The Mulberry Centre at a pivotal time. As we celebrate our 25th anniversary in 2026 and prepare for a series of high-profile fundraising initiatives, this is your chance to be part of something truly special. With the launch of the new Ambulatory Diagnostic Centre at West Middlesex University Hospital, we’re ready to enhance our collaboration with local NHS services and broaden our impact within the community.

Since 2001, The Mulberry Centre has been providing essential cancer information and support services to over 18,000 people. With our income now exceeding £750,000 and growing fast, we’re set to expand even further and we need someone like you to help secure the vital funding that will enable this growth.

Working closely with the Head of Fundraising and Engagement, you will play a key role in implementing fundraising plans that focus on researching, building relationships, and providing exceptional stewardship to corporate partners and major donors. This position will actively contribute to the development of broader fundraising strategies to support the organisation's growth.  In addition, the role is responsible for the creation and growth of a legacy giving programme. This will involve working with solicitors, accountants, financial advisors, and other professionals to identify potential legators. You will engage in research, build relationships, and host targeted events to cultivate support for legacy giving. Furthermore, you will collaborate with the Head of Fundraising and Engagement and the Marketing and Communications Lead to develop strategies for marketing legacies and expanding this critical area of support.

The ideal candidate will be a skilled multi-tasker with strong project management and interpersonal abilities, capable of meeting tight deadlines and managing important partnerships effectively.