Job Title: Head of Operations

Hours: 35 hours per week

Contract length: Permanent

Salary: £35,745 - £40,876

Location: Chorley, with some weekly home working negotiable

Are you an experienced manager, with experience in areas such as: HR,  governance, facilities management, and awareness of charity finance? Do you want to join an organisation who are passionate about improving mental health and wellbeing for Lancashire communities? 

To succeed in the role, you will need excellent communication, analytical and organisational skills.

We want someone who demonstrates our values in being Bold, Caring, Open and Real.

This is an exciting time for Lancashire Mind at the start of our new 5-year strategy. We have a growing portfolio of services and increasing numbers of staff; so we need a dynamic, committed, and proactive individual to oversee and support the smooth running of the organisation. This role in particular needs someone who is passionate about developing people and can effectively manage cultural change. We want someone who believes in our vision of a Lancashire where everyone has the opportunity to have the best mental health and wellbeing possible. 

We offer a workplace pension scheme, 25 days annual leave (plus bank holidays and usually three additional days over Christmas), a sick pay scheme, paid emergency time off to care for dependents, regular supervision, a suite of wellbeing support measures, and a variety of learning and development opportunities.

Please note: This post is subject to an enhanced DBS check.

Deadline for applications: 11am Monday 8th of November

Interviews will be held on the week commencing 15/11/2021

Registered Charity Number 1081427

Registered Company Number 3888655

Lancashire Mind

Are you: An experienced leader in voluntary services? Interested in shaping the future of a large volunteering team? Keen to join a respected Charity offering vital hospice services across Warwickshire, Coventry and Rugby? Passionate about the contribution that volunteers can make in a multitude of roles? Yes? This could be your ideal next role.

Myton Hospices are seeking an inspiring Head of Volunteering to expand, lead and motivate our volunteer department. With over 600 volunteers across retail, clinical, events, fundraising, hospitality and multiple other teams, supported by a small volunteer services team, this is a critical role within the leadership team of our Hospices. 

Your role will include:

• Promoting volunteering internally and externally to Myton, providing leadership and strategic direction across all volunteering activities
• Identifying volunteering opportunities and develop volunteering initiatives across all Myton teams
• Engaging and supporting paid employees to include, motivate and maximise the benefits of working with volunteers in their areas
• Planning and implementing innovative volunteer recruitment activities to attract and retain volunteers from a diversity of backgrounds and skill sets
• Developing and delivering volunteering guidance, procedures, policies and systems that meet legal and internal governance needs as well as encourage an excellent highly rewarding volunteering experience

Why us?

The Myton Hospices is an organisation at the forefront of palliative and end of life care across Coventry and Warwickshire and with a national profile. We have three hospices, two inpatient units and an ever-developing range of outpatient and community-based services.

We have almost 300 staff and over 800 volunteers who are committed to improving the quality of life for patients and their families. Our people are central to the success of Myton working across our palliative care services, our fundraising, support teams and our extensive retail footprint. We are a much loved and well supported charity, at the heart of our community.

Myton is looking forward, post the pandemic – aiming to increase our reach and impact especially within our diverse communities, which will only be possible with an engaged and motivated workforce, equipped and ready for the challenges and changes that we all face.

For an informal discussion about the role please contact Liz Jackson, HR Director.

Interviews will take place week commencing 1st November.

Position: Head of Individual Giving
Contract: Maternity cover for up to 12 months
Hours: Full-time (35 hours per week)
Location: Office-based in London, N4 (with flexibility to work from home)
Salary: £52,585 - £57,952 per annum plus excellent benefits  
Salary Band: Band H2
Department: Individual Giving team

At the MS Society, we make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive environment where you will make a difference.

About this job

We’re looking for an exceptional person to lead our Individual Giving and Legacies programme, responsible for raising over half of the Society’s income. Managing a team of three direct reports, and six in total, this role will be accountable for meeting agreed income, expenditure and activity targets.

As part of our leadership team, you’ll work with colleagues across the MS Society to deliver our new Income Generation Strategy and keep Individual Giving at the forefront of our priorities. Working closely with our Digital team you’ll ensure that Individual Giving at the MS Society evolves and that Legacy income is maximised.

You’ll currently be in a Head of role, or an experienced Manager and will understand the complexities of Individual Giving programmes and legacy marketing.

You’ll have a track record of achieving substantial income targets and managing complex budgets, success in leading a team to deliver a multi-million pound, multi-channel programme while growing income across new channels, and experience of working cross-organisationally to achieve goals.

Please note this is a maternity cover for up to 12 months.

We offer 35 days annual leave (pro rata for part time employees) including bank holidays, travel loan and various other benefits such as supported developmental opportunities.

The MS Society is in the midst of an exciting, transformational, period which builds on our great history and will drive us towards achieving our mission and vision as we embark on our Every MS Story strategy.

Closing date: 9am on Monday 25 October 2021

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

The successful candidate must have the right to work in the UK. If we do offer you employment, you’ll be required to provide documentation to show that you’re eligible to be employed in the UK before starting employment.

We’re a Disability Confident Employer. We’re committed to promoting equality and diversity.  We’d be grateful if you could complete the equality and diversity monitoring form on our website and submit it with your application

We particularly welcome applications from people with disabilities and/or from ethnic minority backgrounds, where we’re looking to build stronger and better representation among our staff.

No agencies please.

Are you passionate about supporting young refugees and asylum seekers to improve their lives and reach their potential? Do you have exceptional partnership development skills and the drive to lead dynamic teams to have a real impact?

As Head of Services you will be focused on ensuring services and activities are values and outcomes driven, with excellent internal processes for project design and delivery. You will be focused on building strong local partnerships and influencing local practice and networks.

The Role
Lead the development of the delivery team
Be a key member of the Senior Management Team
Lead on the development of the youth development programme, trialling new projects for different groups of young people
Lead on the development of the casework service, holding quarterly casework team meetings
Lead on the development of the advice and support hub
Develop effective, well managed partnerships to support our service delivery and influencing objectives
Be the organisational lead/deputy on Safeguarding and Child Protection
Develop and manage project and staff budgets for the delivery team

The Candidate
Working at a senior level within an organisation
Experience of Leading and managing teams
Deep knowledge of the UK asylum and social care systems for unaccompanied asylum seeking children, young asylum seekers and refugees
Excellent knowledge of child protection issues and safeguarding processes
Understanding of the challenges experienced by young refugees and asylum seekers in London
Significant Programme/project development experience
Significant Project management experience
Experience of both group work and casework with refugees and asylum seekers
Experience of working in partnership with other organisations
Significant experience of safeguarding

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.Are you passionate about supporting young refugees and asylum seekers to improve their lives and reach their potential? Do you have exceptional partnership development skills and the drive to lead dynamic teams to have a real impact?

We are recruiting for a new role in our growing organisation. The Head of Services will be responsible for the operational management of all service delivery; ensuring quality and impact and producing service development and delivery plans with their direct reports.

The postholder works closely with the Chief Executive and Head of Finance & Resources as a member of the Senior Leadership Team, contributing to income generation and operational strategies. They will lead, manage, develop and monitor service managers and processes, staffing structures and robust quality improvement procedures, underpinning Age UK Merton’s continued sustainability and growth.

The postholder will oversee core service delivery functions, holding responsibility for developing and implementing policies and procedures. In addition, the Head of Services will hold relationships with funding and delivery partners, producing monitoring reports and evaluation to ensure sustainability and continuous improvement.

Key responsibilities

Strategy & Planning

• To assist the CEO and Board in formulating strategy for the future direction and development of Age UK Merton
• To work with clients, staff and stakeholders to identify the needs of older adults and identify new and existing services to improve health and wellbeing outcomes
• Support the CEO and Head of Finance & Resources with grant funding and contract bids by developing Project Initiation Documentation for review and implementation
• To develop new services based on identification of the needs of older adults using data, qualitative feedback and system knowledge
• To encourage and facilitate the involvement of older people in service development

Operational development & delivery

• Ensure appropriate risk management policies and processes are embedded throughout the charity and maintained within the Risk Register taking remedial action where necessary
• To ensure that all monitoring and evaluation requirements are completed accurately and promptly across the organisation, using the Charity’s secure database
• To ensure that Age UK Merton has complaint policies and procedures, including Equality, Diversity & Inclusion, Health and Safety, HR, Safeguarding, Risk and Complaints

People & relationships

• To performance manage and support the staff, both directly and through delegation, to ensure service delivery is of a high standard throughout the organisation
• To ensure that the relevant personnel policies and procedures are in place, regularly reviewed and followed, including regular supervision, support and appraisals
• To build partnerships, both formal and informal, and work with other organisations within the borough and its neighbours
• To develop and maintain knowledge of local services and keep in touch with new developments, particularly with respect to developments in health and social care provision
• To promote good practice in the recruitment, induction, training and supervision of volunteers

Monitoring & evaluation

• To define outcomes against which the quality of the organisation’s activities can be measured, including appropriate monitoring of contracts and services in conjunction with service managers
• To ensure delivery of the Charity’s obligations under its grant/contract/service agreements with funders.
• Prepare monitoring reports and information to support the CEO with reporting to funders and the Board of Trustees
• Supporting CEO to prepare the Annual Report

Operations

• Liaison with our contracted HR advisors, as required

• In conjunction with the CEO and Head of Finance & Resources, develop and update Age UK Merton’s operational policies and procedures in line with review dates and updates to relevant legislation
• Setting Health and Safety standards for staff and volunteers to follow on Age UK premises and in the community

Age UK Merton is committed to promoting equal opportunities in employment. We strongly value diversity, promote equality, and challenge discrimination. We encourage and welcome applications from people of diverse backgrounds and people with lived experience of disability.

Prospectus is pleased to be partnering with KEEN London, a charity who believes no child should miss out on the benefits of fun and physical activity. Their team of volunteer 'coaches' provide one-to-one support at free weekly activity sessions for disabled children (their 'athletes'). At an exciting time and with ambitious plans in place, they are looking to recruit a Head of Services to lead the roll out of their new strategy which will allow them to reach more of the children who need them the most.

As Head of Services, you will be responsible for overseeing the delivery of all KEEN London's services, and your role will be key in leading the charity's operational delivery during an exciting period of change and growth. Working collaboratively with the Board of Trustees, you will help chart a course for the charity which is sustainable, able to withstand internal and external challenges and poised for future growth. Finally, you'll be passionate about taking a child-centered approach to ensure young people's perspectives and experiences are at the heart of the charity's development.

To be considered, first and foremost, you will have significant experience of having led teams in the delivery of high-quality, frontline services for children with disabilities. Your people management experience will have equipped you with the ability to create an environment in which people are encouraged to do their best and are rewarded for doing so and at the same time, you'll be able to deal with challenging situations and conversations. You will be equally comfortable in contributing to the development of a strategy as you will in 'hands on' team management. With a deep understanding of and experience in behaviour management strategies, your understanding of the challenges faced by the families of disabled children and young people is essential to enable the charity to continue to meet the needs of those who are using their services.

KEEN London are passionate about what they do and the difference they can make to the lives and opportunities for disabled children and young people. If you share the same passion for making a difference and share their values of always being inclusive; compassionate and supportive; committed to high standards; trustworthy; respectful; accountable and fun, then please initially submit your CV in Word format - suitable candidates will then be contacted and asked to complete a supporting statement.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community.

Cambridge House is looking for those willing to go the extra mile to create a more just society. Our innovative London-based charity has been tackling poverty, inequity, and social injustice since 1889. We provide a range of services that are designed to improve peoples lives as well as transform society through research and social action.

The role reports to the Chief Executive and our ideal candidate will have: 

• At least 3 years’ relevant service leadership experience at strategic, change management and operational levels.

• Awareness of the barriers facing young people and adults, particularly disabled people and young people living with complex needs.

• Knowledge and understanding safeguarding, diversity and inclusion, confidentiality and data protection policies and procedures.

• Financial and HR management experience.

• Experience of designing and implementing monitoring and evaluation tools and processes.

The salary for this role is £35,000 per annum and the contract is 12-month fixed term.

Closing date for applications: Midnight on Sunday 31 October 2021.

To apply, please visit our website and download the recruitment pack, diversity monitoring and criminal record declaration form. 

We have an exciting new vacancy to join Centre 404’s senior management team as Head of Service for Supporting Families. The team work with family carers of children and adults who have a learning disability and offer advice, training, support and events throughout the year.

This is a fantastic opportunity to lead and develop the work carried out by the Supporting Families service, identify areas for growth, and contribute to the development of Centre 404’s provisions and strategic vision as a whole.  As one of the smaller teams within the Centre 404 organisation, this is an ideal opportunity for an effective and confident individual to step into a senior management role with the support and input of a strong leadership structure.

The role will involve balancing multiple priorities, including strategic planning as well as some hands-on work alongside the rest of the team, ensuring a user-led approach is maintained at all times and involving carers in decision-making structures. There is ample scope for development, identifying any gaps in existing provisions and expanding services accordingly.

In addition to the above, the Head of Service will oversee the relevant quality standards, ensuring these are adhered to and that they comply with funder and organisational requirements. They will also lead and motivate a small team of dedicated staff, providing regular support and supervision, and clear objectives and direction for the service.

Ideal candidates will have experience of delivering robust work programmes, setting measurable targets for staff, with an ability to form effective professional relationships with a range of stakeholders, both internal and external. Experience working within the SEND Code of Practice is essential. Strong organisational skills, a proactive approach to problem solving and the ability to think strategically are also key to this role.

Closing date: Friday 22nd October 2021, 09:00 AM. Please note, applications will be shortlisted on a rolling basis and the closing date may be bought forward if a successful candidate is found prior to 22nd October 2021.

Centre 404 is dedicated to staff development and supervision and we will provide a detailed induction and on-going training and support. We are also committed to safeguarding and promoting the welfare of adults at risk and we are looking to recruit people who share these values.

Centre 404 is an equal opportunities employer and welcomes applications from all sections of the community. Charity ref number 299889

Prospectus is proud to be partnering with Spark Inside, a pioneering charity that aims to transform the lives of people living and working in prison through their innovative coaching programmes. Since 2012, Spark Inside has been able to demonstrate the true value of their life coaching programmes in the promotion of rehabilitation, and aims to make coaching accessible to anyone who wants it in the criminal justice system. Spark Inside is now looking to recruit a dynamic Head of Service Delivery, to oversee their high-quality coaching programmes across a number of prisons and communities in London and the South East.

As Head of Service Delivery, you will lead on the operational management and development of Spark Inside's specialist coaching services, ensuring the smooth day to day running of the Department. You will oversee a small team of frontline staff and professional coaches who provide frontline delivery across prison settings as well as in the community. You will support staff to ensure that services are run effectively, and will actively contribute to the development and implementation of wider organisational strategy. You will work closely and collaboratively with your senior peers to ensure that relationships with key stakeholders, including funders and multi-agency partners, are managed effectively and appropriately, and will forge strong relationships with senior prison staff to actively encourage service growth.

To apply for this role, you will be a strong and supportive manager, with extensive experience of managing prison-based programmes, and overseeing specialist frontline staff. You will have experience of implementing strategy and applying this to working environments, and will have significant experience of developing a variety of partnerships. Overall you will be an ambassadorial leader, passionate about ensuring high quality services for a variety of people affiliated with the criminal justice system. You will bring the drive to work alongside the CEO to further grow the charity.

To apply for this exciting opportunity, please initially submit your CV (in Word format). Suitable candidates will then be contacted and will be asked to complete a supporting statement (cover letters are not required at this stage).

First stage interviews - week commencing Monday 15th November

As a specialist Recruitment Practice, Prospectus is committed to building inclusive and diverse organisations, and welcome applications from all sections of the community.

Hospice in the Weald has cared for adults with a terminal illness, and those important to them, for over 40 years. Now, we are launching a Service for Children and Young People, to meet unmet need in the local area. This is a big step and an exciting time to join our team, as we develop the Service and begin to support children, young people, and their families.

The service will begin by providing care for children in their own homes. You will be responsible for designing and leading the service. This is a really exciting opportunity for an experienced person to help shape the new service to meet the needs of local families across Kent & East Sussex.

Our culture focuses on empowering our staff to deliver the best possible care, and there is plenty of support on hand to make this possible, along with excellent development opportunities.

As the Head of Children’s Service you will support a variety of children and young people with life-limiting conditions. The role includes:

1. Leading the development of the Service, ensuring children’s participation influences Service design and implementation.
2. Building relationships with key stakeholders, sources of referral and collaborating organisations
3. Managing staff within the service to provide the best possible care for children, young people and those important to them

Hospice in the Weald is based in beautiful surroundings and offers a generous pension scheme or the ability to transfer an NHS pension, excellent training and career development opportunities, subsidised restaurant, free parking, and a generous holiday allowance amongst many benefits. 

If you would like to be part of the development of an outstanding new Service for children, young people and their loved ones, please apply now.

Please contact us for further information, or to arrange an informal visit.

Are you a talented and experienced leader of programmes for young people? Do you have the skills to work with young refugees and asylum seekers, placing their talents and aspirations at the heart of all that you do?

CARAS is seeking a new Head of Service to lead our pioneering Youth Team.

All services are currently being delivered as a hybrid offer- some are face to face and some are online. However this is subject to change. The successful candidate will need to be able to work in Tooting and the south London area.

About the organisation

CARAS is a registered charity providing holistic support to people in south London and beyond who have an asylum seeking or refugee background. Our values are:

Kindness. CARAS will nurture all who are part of our community, helping everyone to develop their skills, talents and interests. 

Justice. CARAS will strive for social justice following a rights-based approach in all of our work and challenging instances when rights are not upheld in wider society. 

Empowerment. CARAS works alongside people, recognising and respecting their skills and strengths and striving together for better outcomes. 

‘With’ not ‘for’. CARAS will put the voices, opinions, experiences and needs of its beneficiaries at the heart of all that we do. 

About Youth Services at CARAS

Our Youth Service is award winning. We are one of only 16 youth organisations to hold a London Youth Gold Quality Mark due to our commitment to ensuring young people are at the heart of our work and the decisions which affect them.

For many years, we have run groups to support asylum seeking and refugee young people, especially separated children, developing a thriving community with people who might otherwise experience isolation and exclusion from their new communities.

Our youth programme works with young refugees, paying close attention to their wishes, needs and ambitions. CARAS offers a holistic educational, social and practical programme for young people. This includes sports programmes, study support groups, youth clubs and wellbeing groups as well as practical learning workshops and individual wellbeing check-ins.

We are seeking an ambitious individual with a clear vision that places young people’s participation at the heart of everything, working towards young people leading and co-delivering wherever possible. The successful applicant will need to prioritise work that boosts young people’s skills, confidence and opportunities to actively participate in changing the world around them, demonstrating skills in strategic planning and an abilityto work collaboratively. Flexibility, creativity, ambition and a willingness to learn with young people are vital assets.

The role has line management responsibility of a small staff team of up to two people, as well as an expectation that all Heads of Service regularly collaborate with each other to deliver a consistently excellent service across the whole organisation. In addition to providing strategic leadership, the role also includes some service delivery.

CARAS is a thriving organisation with a highly motivated, friendly and experienced staff team, bolstered by the generous support of equally skilled volunteers and trustees who come from many walks of life. The successful candidate will be working with a range of stakeholders and will be able to input into work across the organisation, develop partnerships, welcome volunteers, and of course, be welcomed and supported by us all. 

Additional benefits

CARAS offers 28 days’ annual leave per year, plus public holidays. CARAS also pays into a workplace pension with employers’ contributions currently at 4%. We are a proud member of the Living Wage Foundation, ensuring that all employees at every level are remunerated fairly.

All front-line staff are offered monthly clinical supervision with a qualified and experienced psychologist, allowing for exploration within a confidential space of challenges that arise, and for mitigation of vicarious harm.

About the role

The main purpose of the role will be to oversee the day-to-day running of our work with young people, focusing on delivering on our long- term strategic aims as set out in our five-year plan. You will be accountable to your line manager, CARAS’ strategic goals, the Board of Trustees and to relevant funders. All of your work must be in service of the best interests of our community members. 

You will be supported through regular line management and clinical supervision, working alongside colleagues from our welcoming and supportive youth and adult teams. There are opportunities to access relevant training and support for this role.

Main activities

• Strategic oversight of CARAS Youth Services
• Liaison and collaboration with CARAS’ Heads of Service team 
• Line management of staff in your team, ensuring that they are supported, guided and appropriately challenged
• maintain an outreach and engagement strategy to reach new beneficiaries
• Manage systems for new intakes and build relationships with new service users and referral partners
• Manage waiting lists if required
• Together with your team, ensure that all young people within CARAS are signposted to the best support to meet their needs, within CARAS and in partnership with other organisations
• maintain a blended delivery programme that combines online activities and face to face delivery
• Develop and refine models of best practice for working with refugees and asylum seekers 
• think holistically about people’s needs, designing services that promote learning, skills, health and wellbeing
• Lead on consultation with community members to ensure that services are designed with their needs at the heart 
• lead on partnership development, disseminating tried and tested models of best practice to other relevant organisations and colleagues in the sector 
• Together with senior leadership, develop an annual budget and work to this throughout the year
•  Quality control of the service, ensuring that high standards are met 
• liaise with other providers to ensure that the needs of refugees and asylum seekers are being met
• Where appropriate, contribute to advocacy and campaigns which improve the lives of refugees and people seeking asylum 
• Lead a ‘Youth Team Meeting’ ensuring that there is strong collaboration with all relevant CARAS staff
• Attend and contribute to relevant partnership meetings and policy networks
• participate in referral, team and other meetings as required
• Together with the Volunteer Development Lead, develop and deliver relevant and up to date training for your staff and volunteer teams
• ensure that all safeguarding concerns are reported to the safeguarding lead
• Occasional service delivery where coordinators and volunteers need support 
•  Evaluation and reporting, both internally against CARAS strategic goals and externally to funders 
• Represent your area of work to trustees where necessary, including occasional attendance at trustee meetings 

Person specification

CARAS is an equal opportunities employer. We are keen to hear from people who are underrepresented in our management level staff and are particularly keen to hear from applicants with lived experience of being a refugee or an asylum seeker.

Essential criteria:

• at least 2 years’ experience of managing others, being a team leader or similar
• strategic vision and planning skills
• a creative and participatory approach to learning
• Experience of collaboratively designing a service with its users
• ability to communicate clearly with people from diverse backgrounds
• ability to motivate and engage young people and adults, listening to others and working in a non-judgemental way that develops trust
• friendly, warm and patient manner
• good organisational and administrative skills
• good budgeting skills
• good IT skills
• a thoughtful and empathetic approach to working with migrant groups
• a strong understanding of safeguarding procedures

Desirable criteria:

• knowledge of one or more community languages (including but not limited to Arabic, Somali, Tigrinya, Amharic, Pashto, Dari, Farsi and Kurdish)
• experience of working with adult or youth refugee and asylum-seeking groups
• understanding of gendered experiences of forced migration
• experience of working in partnership with other organisations
• knowledge of the statutory services that support young people
• experience using a Data Management System for recording and reporting on work
• experience of working with migrants and/or refugees, or lived experience of forced migration
• deep knowledge of issues facing refugee and asylum-seeker groups, including an understanding of possible mental health outcomes
• experience of managing complex funding streams

To apply, please email your completed application form by 9am on the 8th of November 2021. Late applications will not be considered. CVs and covering letters are not accepted. Your application must be saved as a word document.

Interviews will take place on 11th and 12th November.

We are looking to bring someone into the role as soon as possible.

Please note that we may extend the submission deadline and interview dates depending on volume of applications.

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Prospectus is pleased to be partnering St Giles, an ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to their ethos is their belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. They are now looking to recruit a dynamic Head of London Services to provide overall leadership to their service delivery teams in London and the surrounding regions.

As Head of London Services, you will be part of the St Giles Senior Management Team and so responsible for providing effective leadership across the organisation, as well as leading on the development and implementation of St Giles' strategic objectives across their London services; developing and maintaining strong internal working relationships to ensure managers and teams deliver high quality services, that are reflective of St Giles' values and address the needs of the local area. You will also help to ensure quality assurance and consistent improvement and services which achieve targets is an ongoing priority across all services, and work closely with other Heads of Service and their Fundraising team to develop and submit bids and funding applications which will enhance and scale up their services across London and surrounding regions.

To be considered, you will have demonstrable experience of managing services providing support to one or more of the target cohorts they work with (i.e. young people, criminal justice/exploitation, women services, unemployment and poverty and /or Adults with complex needs). You'll be an inspiring strategic leader, with a proven background of positively developing high performing support services, whilst effectively expanding service portfolios through successfully securing new business through working collaboratively and contributing to successful funding bids. A full understanding of the issues faced by adults and young people who face adverse challenges is essential, as is the knowledge of key social, economic, and demographic trends and issues affecting individuals with complex needs, in London and surrounding areas.

If this sounds like an exciting opportunity, then please initially submit your CV in word format - suitable candidates will then be contacted and will be asked to complete a supporting statement.

St Giles positively encourage applications if you have previously worked on a client-led support project, have had personal adverse experiences such as homelessness, substance misuse, debt, involvement with gangs etc. This includes experience of the criminal justice system, having served a prison sentence, or still be serving a prison sentence in a prison.

Camberwell office but with expected travel to our other offices in North and West London

Ref: HOL-211

Are you an influential, driven and collaborative individual with a proven track record of leading successful teams delivering a range of services and of successfully managing projects supported by different funding models?

If so, St Giles is looking for a dynamic leader to join us as Head of London Services, where you will provide overall leadership to St Giles’ service delivery teams in London and the surrounding regions and ensure St Giles meets its strategic objectives of developing and maintaining successful services which support our core values.

About St Giles

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. 

About this exciting opportunity

As Head of London Services, you will be part of the St Giles Senior Management Team and so responsible for providing effective leadership across the organisation, as well as leading on the development and implementation of St Giles’ strategic objectives across our London services. You will be also be expected to develop and maintain strong internal working relationships to ensure managers and teams deliver high quality services, plus make sure our London-based and regional services reflect St Giles’ values and address the needs of the local area.

You will also help to ensure quality assurance and consistent improvement and services which achieve targets is an ongoing priority across all services, and work closely with other Heads of Service and our Fundraising team to develop and submit bids and funding applications which will enhance and scale up our services across London and surrounding regions. Providing support on service implementation, delivery supported through a range of funding models, and staffing matters – including performance management, disciplinary and safeguarding, equality and diversity issues – is also a key aspect of this role.

We positively encourage applications if you have previously worked on a client-led support project, have had personal adverse experiences such as homelessness, substance misuse, debt, involvement with gangs etc. This includes experience of the criminal justice system, having served a prison sentence, or still be serving a prison sentence in a prison.

What we are looking for:

• Experience of managing services providing support to one or more of the target cohorts we work with
• Experience of successfully managing projects supported by different funding models and budget setting
• Proven record of successfully leading management teams and developing and maintaining a strong team ethos
• Management qualification (minimum Level 4)
• An understanding of the issues faced by adults and young people who face adverse challenges
• Knowledge of key social, economic, and demographic trends and issues affecting the people we work with, in London and surrounding areas
• Outstanding interpersonal, relationship-building and communication skills

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, access to clinical supervisions, season ticket loan and much more.

For further information, or to apply, please visit our website via the ‘Apply’ button.

Closing date: 11pm, 24th October 2021. Interview date: 17th November 2021.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be DBS Checked.

We are recruiting to a new Head of Finance & Resources role to support the leadership and growth of our charity.

The Head of Finance & Resources is responsible for the management of Age UK Merton’s finances and core operational functions. This role is accountable for the finance department; overseeing day to day finance operations; managing financial monitoring and control including preparation of the annual budget, management accounts and forecasts; and preparing for the annual Independent Examination.

This role will also work collaboratively with the Finance Committee, and the Board to deliver sound financial advice and support to contribute towards strategic decision making. In addition, the role will oversee core operational functions, including facility management, supplier contracts and administration.

The postholder works closely with the Chief Executive and Head of Services as a member of the Senior Leadership Team.

The postholder attends and manages the business of the AUK Merton Finance Committee and briefs the members on strategic financial planning, financial performance, treasury management and risk management.

Key responsibilities

Finance

• Line management of the Bookkeeper, providing supervision, quality control and support
• Support and oversee the Accounts Receivable function for At Home services, which provides support for older people in their homes at an hourly rate
• Oversees the Charity’s outsourced payroll provider
• Ensure that an accurate and timely organisational annual budget is prepared for approval by the CEO & Trustees in February each year
• Prepare quarterly management accounts, variance analysis and forecasts for presentation to the Board
• Develop and maintain an accurate cash flow position/forecast and funding pipeline
• Support the CEO and Head of Services with grant funding and contract bids by preparing full cost recovery budgets and providing other financial information
• Support the CEO to analyse financial performance, address threats and capitalise on opportunities across all income streams
• Prepare fund reporting information to support the CEO and Head of Services with monitoring reports for funders
• Ensure that the organisation is fully prepared for its annual independent examination including preparation of year end file, payroll reconciliation and liaising with the Independent Examiner
• Supporting CEO to prepare the Annual Report
• Ensure the Independent Examiner recommendations are considered and implemented
• Ensure statutory reporting is completed for Companies House and Charity Commission
• Ensure appropriate risk management policies and processes are embedded throughout the charity and maintained within the Risk Register
• Work with the CEO and Service Managers to review and support the implementation of required new financial processes
• Ensure that the financial policies and procedures are fit for purpose and up to date.
• Work with service managers to ensure understanding, implementation and compliance with all financial procedures

Facility, Systems & Resources

• To ensure that satisfactory personnel records are kept in relation to sickness, leave, working hours (including flexible work-times and time off in lieu) and staff performance.
• Liaison with our contracted HR advisors.

• To manage supplier relationships and service contracts for utilities, IT, communications, office supplies, printing/copying etc. reviewing expenditure against budget and seeking new suppliers as required
• To manage the Office Administrator, ensuring that day to date operational and administrative functions are conducted efficiently to enable high quality service delivery
• In conjunction with the CEO and Head of Services, develop and update Age UK Merton’s operational policies and procedures in line with review dates and updates to relevant legislation
• To act as Data Protection Officer for Age UK Merton and support the charity to remain compliant with Data Protection legislation
• Through the Office Administrator manage induction and agreements for new room hire customers

Equal Opportunities

Age UK Merton is committed to promoting equal opportunities in employment. We strongly value diversity, promote equality, and challenge discrimination. We encourage and welcome applications from people of diverse backgrounds and people with lived experience of disability.